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Strategic Account Executive Manager in USA Resume Douglas Heffner

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Strategic Account Executive Manager in USA Resume Douglas Heffner Powered By Docstoc
					                                         DOUGLAS J. HEFFNER
                                  Available to Travel Extensively and/or Relocate
                                                 Ft. Myers, FL 33908
                                      (763) 229-0749 doughef@gmail.com
                                        www.linkedin.com/in/dougheffner

                            STRATEGIC ACCOUNT MANAGEMENT – BUSINESS SERVICES
                            Global Business Growth – Customer Acquisition & Retention
Sought-after sales executive who builds deep relationships with major corporate clients. Intrigued by clients’
businesses and products, inquisitive, and a good listener, creates instant credibility as a partner in finding win-win
outcomes. Known for availability to clients, marshaling the right resources, and dealing with issues directly.
Regarded by company and clients’ alike as “one of the best salespeople” they’ve ever worked with.
        Market Penetration – Value Selling – Strategies & Business Plans – Competitive Intelligence – C-Level
                              Success-Driven – Consultative Approach – Deal Closer

INTERLINE BRANDS INC., Jacksonville, FL                                www.interlinebrands.com         2011 – Present
Leading distributor of maintenance, repair and operations products for companies including Kohler, 3M,
Rubbermaid and Whirlpool to building maintenance companies, multi-family housing providers, retail stores,
professional contractors, hotels and resorts, and healthcare clients in the U.S., Canada, and Central America
  Strategic Account Executive
  Recruited to grow revenue from cross-selling multiple solutions to conglomerates in the facilities maintenance
  industry, including healthcare GPO, hospitality, multi-family housing, and other growth verticals. Establish C-
  level relationships, create strategies and executable plans, strong partnerships, analyzing market trends, and
  introduce new products to the market. Identify talent and recruit top performers.
                     Grew revenue 12% with expansion of healthcare GPO go-to-market strategy
                       Grew market share and increased revenue 10% in hospitality market

OAKWOOD WORLDWIDE, Los Angeles, CA                               www.oakwood.com                  2010 – 2011
Leading worldwide provider of corporate housing and furnished and unfurnished serviced apartments, widely used
by companies providing accommodations for relocated or temporarily assigned employees
  Global Account Executive
  Recruited to mentor account executives targeting the consulting industry to grow their portfolios of accounts
           Created successful revolutionary partnership with competitors for one-stop web-based solution
         Spearheaded new Oracle-based web procurement sales solution and reservation tool for major
          customers, including sales training, sales reporting, and operating procedures manuals
         Solidified relationships with major accounts including Accenture, Ernst and Young, and Deloitte. Helped to
          create a solution named by Oracle as a “best practice” approach, driving adoption by other Fortune 100
          organizations.

SERVICE BRANDS INTERNATIONAL, Ann Arbor, MI                        www.servicebrands.com           2009 – 2010
Multi-concept franchise system with brands including category leaders: Molly Maid, Mr. Handyman, ProTect Paint
  Director, New Business Development
  Recruited to build national account program from the ground up for Mr. Handyman brand, focusing on national
  programs for major brands including Red Lobster, Wendy’s, Michael’s Arts and Crafts, and The Scooter Store
                   Spearheaded building a program for acquisition and retention of national clients
                      including a national call center, centralized invoicing, and issue resolution
         Grew revenue from $0 to $500,000 in 8 months
Douglas J. Heffner                                                                                         Page 2 of 2


        Formed a partnership of franchisees to work together to implement consistent pricing and service
         delivery, allowing invoicing through a centralized call center operation

NEPS, LLC, Salem, NH                                                  www.neps.com                         2007 – 2009
Provider of business communication services to the financial, insurance, and healthcare industries
  Vice President, Sales (2008 – 2009)
  Vice President, New Business Development (2007 -2008)
  Recruited by the CEO and Vice President of Sales & Marketing to bring national account management expertise
  to help the company grow the major account segment, including building account specific strategies, consistency
  in service delivery, and matching document management solutions with accounts
      Led sales team that delivered 135% of quota in 2008
      Instrumental in implementing a new CRM system, allowing management to better allocate resources that
         reduced sales cost and increased revenue by identifying and targeting opportunities better
      Penetrated major services provider to credit union industry growing revenue from $0 to $1 million in 2007
      While leading sales team, grew personal portfolio of 10 accounts from $10,000 to $2 million in 2007

FEDEX CORPORATION, Minneapolis, MN (NYSE:FDX)                                                              2003 – 2007
FEDEX KINKO’S (now FedEx Office)                                       www.fedex.com/office
Provides print solutions to walk-in retail clients, small businesses, and large corporate clients through in-house print
management, solutions through their network of 1000 retail stores, and web based solutions
  Strategic Account Executive (2003 – 2007)
  Managed a portfolio of strategic accounts to grow the Major Account segment with clients including Bank of
  America, Best Buy, Wells Fargo, and US Bank
      Developed and sold a solution to outsource Best Buy’s in house Signs and Copy Shop to Kinko’s print shops
     Created and sold a solution for FedEx Kinko’s to manage US Bank’s 5 in-house regional print and copy shops
        Grew accounts from $500,000 to $2 million in 2004
        Earned membership in FedEx President’s Club in 2004, 2005, and 2006
        Recognized as a Star Performer and a FedEx 5-Star Performer in 2005, 2 of FedEx’s top sales honors

R.R. DONNELLEY CORPORATION, Chicago, IL (NASDAQ:RRD)              www.rrdonnelly.com                   1981 – 2003
R. R. Donnelly / Moore Corporation / Moore-Wallace
Leader in printed communication pieces focusing on revenue generating and cost effective solutions for clients
  Senior Account Executive (1996 – 2003); Account Executive (1994 – 1996)
  District Sales Manager (1989 – 1994); Regional Product Manager (1986-1989)
  Account Representative (1983-1984); Sales Representative (1981 - 1983)
        Named Moore World Class Sales Representative of the Year, 1995
    
                      th                    th
         Managed the 4 most profitable and 7 largest selling account portfolio, 1994 – 2003
        Earned 12 Moore President’s Club memberships
                                                    EDUCATION
                       MBA, Business Administration, University of St. Thomas, St. Paul, MN
                       BA, Communication Arts, Michigan State University, East Lansing, MI
                                         Miller Heiman Strategic Selling
                  Strategic Account Management Association, Annual Conferences 2004 – Present
                                           PROFESSIONAL AFFILIATIONS
                 Board of Directors, Michigan State Alumni Association, Southwest Florida Chapter
                                           COMMMUNITY ACTIVITIES
                           Technology Council, United Methodist Church, Plymouth, MN
                                      Harry Chapin Food Bank, Ft. Myers, FL

				
DOCUMENT INFO
Description: Douglas Heffner is a sought-after sales executive who builds deep relationships with major corporate clients. He is intrigued by clients’ businesses and products, inquisitive, and a good listener which creates instant credibility as a partner in finding win-win outcomes. Douglas is known for his availability to clients, marshaling the right resources, and dealing with issues directly. He is regarded by company and clients’ alike as “one of the best salespeople” they’ve ever worked with.