Aspen Heights Rules _ Regulations

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					                                                               WELCOME TO


                       Welcome to Aspen Heights! We are looking forward to a great year and can’t wait to get to know each of you!

                       Our vision has been to create a neighborhood of beautiful, unique homes students love to live in. We want to combine
                       our top-notch features (resort-style pool and spa, 24-hour fitness center, plush movie theater, state-of-the-art security,
                       enormous bedrooms, and concierge services) with outstanding service to make your living experience the best one

                       To help make that possible, please read through and familiarize yourself with this packet. In it, you will find maps
                       of the area, information sheets to help you set up your home and services, as well as rules and regulations for the

                       Please don’t hesitate to stop by our office if you need any help or just to introduce yourself, we want to get to know each
                       and every one of you! Enjoy your new home, and thanks again for choosing Aspen Heights.

                       Aspen Heights                                                OFFICE HOURS:
                       6515 W. Hausman Road #5900                                   Monday-Friday: 9am-6pm
                       San Antonio TX 78249                                         Saturday: 10am-5pm
                       1-888-606-6924 x 2 (phone)                                   Sunday: Closed

                       FAIR HOUSING STATEMENT
                       Aspen Heights is committed to compliance with all federal, state and local fair housing laws. Your community policies
                       are designed to provide for consistent and fair treatment of all residents in the spirit of these laws.

                       The Aspen Heights staff has a legal obligation to treat each individual in a consistent manner. Please do not place
                       them in the difficult position of denying a request for an exception to a written policy. Thank you in advance for your
RESIDENT GUIDELINES & INFORMATION                                                                                         ASPEN HEIGHTS SHUTTLE
                                                                                                                          Information regarding the Aspen Heights shuttle service is coming soon!

AMENITIES & WRISTBANDS                                                                                                    CABLE & INTERNET
The interior clubhouse amenities will be open 6:00am until midnight, 7 days a week, with the exception of designated      We are happy to provide you with high speed internet and enhanced cable. While we pay the bill for you, Time Warner is
cleaning times. The pool and volleyball areas will be open from 10:00am until midnight.                                   our provider for cable and internet. If you have problems with either service, please contact Time Warner directly at 210-
                                                                                                                          244-0500. Make sure to explain to their representative that you live at Aspen Heights and these services are provided
We know that there is a fine balance between your desire to bring guests and having so many guests in amenities that
the residents cannot use them. Therefore, every resident will be issued 3 wristbands, which must be returned upon         we will be happy to assist!
move out. 2 guests will be allowed per resident in the amenity areas. All guests must be accompanied by an Aspen
Heights resident. Every resident and guest must be wearing an Aspen Heights wristband at all times. The cost to replace
a lost wristband will be $20 per band. We have this system in place for the benefit of our residents so that everyone     ENTRANCE GATE
may have access to their amenities and invite a reasonable number of guests to join them.                                 We have a unique and highly beneficial system for guests to enter the property. Rather than giving our residents a gate
                                                                                                                          code, which the whole campus would know within a month, your visitors will be able to dial your name on the entry box,
Please help us keep the amenity areas clean and safe by remembering the following policies:                               which will call your cell phone. Just dial “9” to let them in. Each person in your house will receive a gate access remote.
                                                                                                                          Please keep us updated with any phone number changes so that your guests can be let into the property without a delay.
       responsible for accidents or injuries.                                                                             When you are leaving through the exit gates, please be certain that the cars that have gone before you have already
       Children must be accompanied at all times by an adult over 18 years of age.                                        pulled onto W. Hausman Road before you pull through the gate. If there is not room for your car and you are stopped
                                                                                                                          above the gate sensor and in its path, the gate will not register that you are there and may cause significant damage
       Pets are not allowed in the pool or hot tub areas.                                                                 to your car. Unfortunately, we are not liable for damage to your car should this happen, so please use discretion when
                                                                                                                          coming in and out of the gates.
       Use plastic or paper containers only. Glass is not permitted. Management reserves the right to assess any fines
       within reason for breaking this policy.

       Only proper swimming attire is allowed.
                                                                                                                          FIRE PITS & GRILLS
                                                                                                                          Per city regulations, fire pits will not be allowed. Grills will only be allowed in the back of the house and must be at least
       Respect others by keeping noise to a minimum, covering pool furniture with a towel when using suntan oils,         10 feet from the house or any flammable structure (propane grills may be regulated by the city). Any fines issued by the
       leaving pool furniture in pool areas, disposing of trash properly and keeping pool gates closed.                   city for grills in undesignated areas will be turned over to the residents. There will be a minimum $50 fine for grills left
                                                                                                                          in the front of the house. These regulations are in place to ensure the safety of our residents.
       Do not climb on, attach anything to, or otherwise alter the rock wall in the pool area. Any damages caused to
       the rock wall will be charged to all tenants involved.
                                                                                                                          GOOD NEIGHBOR POLICY
Special Hot Tub Note:                                                                                                     All policies in this handbook apply to residents, occupants and their guests. Please keep in mind that residents are
                                                                                                                          responsible for the behavior of their guests in the neighborhood. Remember your neighbors and help us maintain a quiet,
                                                                                                                          clean community.
       Please allow for a 10-minute cool down period after strenuous exercise prior to utilizing hot tub.
                                                                                                                          The conduct of resident and/or resident’s guests may not disturb the rights, comforts, or conveniences of other persons
       Please check with your physician prior to the use of the hot tub if in doubt.                                      in the community or the roommates in the unit. The conduct of a resident cannot be immoral or unlawful. Any resident
                                                                                                                          or occupant found guilty of a felony offense or misdemeanor offense within Aspen Heights premises may be evicted
Use of the hot tub is not recommended for:                                                                                at the discretion of the management. If a resident is evicted, all rents will be accelerated for the remainder of the lease
                                                                                                                          term and shall be due upon eviction. Residents will be held financially and legally responsible for behavior and
                                                                                                                          consequences of guests while on the property.
       Pregnant women

       Persons with open cuts, abrasions or sores

       Elderly persons with heart conditions
INSURANCE                                                                                                                   PETS
                                                                                                                            We welcome pets, but for every pet, the owner must pay a $500 deposit ($250 of which is refundable if there is
guaranty of personal safety and security. For this reason, we strongly recommend that you:                                  no damage caused by pet). Residents with pets must also sign a pet addendum along with their lease contract. All
                                                                                                                            roommates must agree to the pet and sign the pet addendum before the pet will be approved. Please note that per
        Obtain adequate renter’s insurance coverage for your personal belongings (required).                                your lease contract and pet addendum, excessive damage to the house by the pet may be considered a lease contract
       Obtain adequate automobile insurance coverage.                                                                       violation and may ultimately result in removal of animal(s). Residents are responsible for cleaning up their pet’s waste on
                                                                                                                            the property. Because we want to keep the property clean for the enjoyment of all residents, you will be charged a $25
       Practice the tips outlined in the Security Guidelines for Residents.
                                                                                                                            fine for pet waste left on the property. When outside the home, pets must remain on a leash and be accompanied by
                                                                                                                            a resident at all times. Pets are not allowed in the amenity areas of the clubhouse. This includes the volleyball court,
KEYS & LOCKS                                                                                                                pool and hot tub, and all areas of the clubhouse.
The care and maintenance of the keys and locks to your home is critical to your well being. Please do not give out your
keys to anyone not on the lease contract. Additional policies regarding keys and locks include:                             RECYCLING
       If you lose your key, we will provide a replacement key for a charge of $25.00 per key.                              In an effort to increase our global impact, we are very excited to offer complimentary recycling service! You will need to
       If you need to be let into your house after office hours, there will be a $50 charge for an Aspen Heights employee   place filled and secured recycling bags beside your back door on Friday morning no later than 8:00 am. Please be sure to
       to open your house.                                                                                                  break down all cardboard boxes, and clean food from empty containers before placing them in your recycling bag. Feel
       Each resident will be issued one mailbox key.                                                                        free to call the office to let us know if there is anything we can do to assist in this process. We are here to serve you!
       Your home is provided with a latch on each window and a keyless dead bolt on every exterior door.
       We strongly recommend that you keep all windows and doors locked at all times. Immediately upon move in,             RENTAL PAYMENT
       check all of the above and report any broken, missing or unserviceable items to the manager.                                 Your rent will be due on the 1st day of the month and will be late on the 4th.

                                                                                                                                    We want to make the payment process as convenient as possible, so you may pay through the following
NOISE FROM NEIGHBORS                                                                                                                formats: check, cashier’s check, or money order made payable to Aspen Heights; online by credit card
If you have a noise complaint concerning a neighbor, we recommend the following procedure:                                          through our Resident Portal (a $25 convenience fee will be charged); or you can avoid the hassle every
                                                                                                                                    month by setting up an ACH automatic withdrawal and we will transfer your rent for you! You may also
        First, speak to your neighbors. They may not be aware of the disturbance.                                                   pre-pay by check for the year or semester. Please note that cash is not accepted.
        Second, if the problem persists, contact the management office.
                                                                                                                                    Please make sure that your name is listed on each check or money order.
        Third, contact the police. These calls are considered low priority, but they will respond.
                                                                                                                                    Any rent received after the 3rd day of the month will result in a late charge of $50.00 the first day plus $10.00
                                                                                                                                    per each additional day.
                                                                                                                                    A returned check fee of $25 plus a $50 late charge will be assessed on all checks returned by a bank for
We are happy to offer a variety of optional concierge services that can be set up for individuals or houses. Please see             any reason. Checks will not be re-deposited. Returned checks must be cleared by cashier’s check or money
your “Concierge Service” packet for further details, which will be coming soon!                                                     order within 24 hours of notification.

                                                                                                                                    After we receive 2 returned checks, we will no longer be able to accept personal checks. If this occurs, you will
PARKING                                                                                                                             need to pay by money order, cashier’s check, or automatic withdrawal.
Parking will be open for residents and visitors. This policy may change in the future as we become aware of parking
trends and demand. We will keep you posted if the parking situation changes and thank you in advance for your                       If rental payments are made after office hours, please drop your check or money order in the office drop box.
cooperation and understanding.                                                                                                      These will be counted as received on the next business day.

                                                                                                                                    Rental payments must include the address on the check.
We want you to be able to use your house to have friends over and have a good time! However, we will have a no-
                                                                                                                                    If you need to move out during your lease term for any reason, you may find a sublettor or reassignment. Please
tolerance policy for excessive parties, underage drinking, and disturbances within the neighborhood. We will have patrol
                                                                                                                                    contact your management staff for more information.
officers that will monitor the property. Please keep your gatherings to a reasonable size and keep them within your
house. While we never want to, if necessary, we will issue $100 noise violation fines.
Satellite dishes will not be allowed.
                                                                                                                               EMERGENCIES & SECURITY GUIDELINES
SOLICITORS                                                                                                                     EMERGENCIES
For your protection, Aspen Heights has a no-tolerance policy for solicitors.                                                   In case of emergency, please call 911. If you have any other security concerns, please contact our office.

STANDARD CHARGES & FEES FOR DELINQUENT RENT                                                                                    FIRE PREVENTION
                                                                                                                               1.      Check the cords on lamps and household appliances to make sure that they are not split or frayed and that the
                                                                                                                                       wire inside is not exposed. Replace any appliance that has a defective cord or plug.
Returned Check Charge            $75.00
                                                                                                                               2.      Follow manufacturers’ specifications when using extension cords; make sure they are appropriate for the
                                                                                                                                       appliance you are using.
TANNING BED                                                                                                                    3.      Do not pull the cord of an appliance when unplugging it, as this can break the plug. Instead, grasp the plug when
In order to ensure the availability of the tanning bed for our residents, the tanning bed is for residents only. The tanning           pulling it from the outlet.
bed is available during regular office hours. Please sign in at the front desk for admittance.
                                                                                                                               4.      Do not overload outlets by using a “multi-tap” connection. Do not plug more than two appliances into this type
                                                                                                                                       of connection.
                                                                                                                               5.      Do not change fuses yourself. If a fuse should blow, contact your management team to request help.
We are very pleased to offer a complimentary trash service for you on Wednesdays. No more walking across parking
                                                                                                                               6.      If the battery in your smoke detector needs to be changed, change it immediately. It could save your life.
lots to trash dumpsters! Trash bags will need to be placed immediately behind your house next to the back door
(preferably on the grass) before 8:00 am. We know that you want to live in a neighborhood that looks superb, so please         7.      Extinguishing Kitchen Fires:
make sure to bring extra trash to the trash dumpsters if you can’t wait until Wednesday pick-up. We hope to never issue
fines, but there will be a $25 per bag charge for trash left outside your house on any day other than Wednesday. Please        FOR GREASE FIRES
do not leave your trash out on Tuesday night, as this may invite unwanted visitors such as rats, mice, or raccoons. There
                                                                                                                                       Turn off your stove.
are two trash dumpsters located in the neighborhood for your convenience in case you forget to put your trash out in
the morning.                                                                                                                           Cover the burning container with a lid or pan to smother the fire. If smothering fails, call 911.
                                                                                                                                       NEVER throw water on a grease fire. This could cause an explosion.

                                                                                                                                       Unplug the burning appliance(s).
                                                                                                                                       Contact your maintenance team immediately to turn off the circuit breaker and unscrew the fuse.
                                                                                                                                       NEVER throw water on the fire or touch the burning element.

                                                                                                                               FOR OVEN FIRES
                                                                                                                                       Close the oven door and leave it closed to cut off the oxygen supply.
                                                                                                                                       Turn off the oven.

                                                                                                                                       Close the doors to the room and get out immediately.
                                                                                                                                       Call 911 from another location.
                                                                                                                                       DO NOT use the telephone, turn lights on or off, use a flashlight, or open any lock with a key.

                                                                                                                               If you cannot put the fire out immediately, call 911!
We guarantee you will be very satisfied with our level of responsiveness with any maintenance requests you may have.
                                                                                                                              SECURITY GUIDELINES FOR RESIDENTS
We have even established a convenient online request system for you! Please note that non-emergency requests will be          The Texas Police Association and the Sheriffs’ Association of Texas have approved the following suggestions. Follow
completed between 10:00 a.m. and 6:00 p.m., Monday through Friday, excluding holidays.                                        these guidelines and use common sense in practicing safe conduct. Inform all other occupants in your dwelling about
                                                                                                                              these guidelines.
Maintenance requests will be handled after office hours if they are emergencies. We define emergencies as situations which:

Present a danger to people....                                                                                                PERSONAL SECURITY - WHILE INSIDE YOUR HOME
       No electricity                                                                                                         2.     Use dead bolt locks at night.
       Broken or non-working doors, locks or windows                                                                          3.     When answering the door, see who is there by looking through a window or peephole. If you don’t know the
       No heat                                                                                                                       person, first talk with him or her without opening the door. Don’t open the door if you have any doubts.
          (when outside temperatures are below 50 degrees)                                                                    4.     Be careful in giving out keys, gate keys or alarm codes.
        No air conditioning                                                                                                   5.     Don’t put your name, address or phone number on your key ring.
          (when outside temperatures are above 90 degrees)
                                                                                                                              6.     If you are concerned because you’ve lost your key or because someone you distrust has a key, ask the
        No water
                                                                                                                                     management to re-key the locks. You have a statutory right to have this done, as long as you pay for the re-keying.
        All toilets not functioning
                                                                                                                              7.     Dial 911 for emergencies.
        Refrigerator not functioning
                                                                                                                              8.     Check your smoke detector monthly for dead batteries or malfunctions.
Present danger to property...                                                                                                 9.     Check your door locks, window latches and other security devices regularly to be sure they are working properly.
       Flooding                                                                                                               10.    Immediately report the following to the management-in writing, dated and signed:
       Broken pipe                                                                                                                           Any needed repairs of locks, latches, doors, windows, smoke detectors and alarm systems
                                                                                                                                             Any malfunction of other safety devices outside your home, such as broken gate locks, burned-out
If you get locked out of your house, we are more than happy to assist you. Because lock outs require overtime work                           lights on entries and parking lots, blocked passages, broken railings, etc.
for our staff, there is a $50 charge for an Aspen Heights employee to let you in to your house after regular office hours.    11.    Close curtains, blinds and window shades at night.
Hopefully this will never have to happen! There will also be a $25 fee to replace lost keys.                                  12.    Mark or engrave your driver’s license number or other identification on valuable personal property.

After business hours, you will be able to reach us through our answering service via the office phone number 888-
606-6924 x2 with any emergency maintenance requests. The answering service will contact the on-duty maintenance               PERSONAL SECURITY - WHILE OUTSIDE YOUR HOME
employee, who will respond as soon as possible.

Please note that maintenance requests entered through our Resident Portal but not reported to the answering service
after office hours may not be received until the following morning.                                                           15.    Close and latch your windows while you’re gone, particularly when you’re on vacation.
                                                                                                                              16.    Tell your roommate where you’re going and when you’ll be back.
It is our pleasure to immediately address all problems, but please note that resident-caused damage to the house will
                                                                                                                              17.    Don’t walk alone at night. Don’t allow your roommates to do so.
be charged to your account. You will be notified before any maintenance has been completed if you will be charged for
the work completed.                                                                                                           18.    Don’t hide a key under the doormat or a nearby flowerpot. These are the first places a burglar will look.
                                                                                                                              19.    Don’t give alarm codes.
                                                                                                                              20.    Use lamp timers when you go out in the evening or go away on vacation. They can be purchased at most
SUSPICIOUS ACTIVITY & NOISE                                                                                                          hardware stores.
IDENTIFYING SUSPICIOUS BEHAVIOR: Anything that seems unusual or “out of place” could be criminal activity. Working
as a partner with the police, every resident has a responsibility to report any suspicious behavior. Never attempt to                home since the management cannot assume that responsibility.
apprehend a person committing a crime or to investigate suspicious activity.                                                  22.    While on vacation, temporarily stop your newspaper and mail delivery, or have your mail and newspaper picked
Not every stranger who enters your property is a criminal, but criminals do take advantage of activity in communities                up daily by a friend.
by pretending to be legitimately involved in sales, repair and service. Do not allow unverified repairmen in your home.       23.    Carry your door key in your hand, whether it is daylight or dark, when walking to your entry door. You are more
If you suspect that any employee is involved in illegal activity, please contact the Manager immediately.                            vulnerable when looking for your keys at the door.
PERSONAL SECURITY - WHILE USING YOUR CAR                                                                                                 UPKEEP OF YOUR HOUSE
25.     Don’t leave exposed items in your car, such as CD’s, wrapped packages, briefcases or purses.
26.     Don’t leave your keys in the car.                                                                                                GENERAL GUIDELINES
27.     Carry your key ring in your hand whenever you are walking to your car--whether it is daylight or dark and                        The Aspen Heights staff works very hard to maintain your community’s attractive appearance. We ask that you help us
        whether you are at home, school, work or on vacation.                                                                            in the following ways:
28.     Always park in a well-lighted area. If possible, try to park your car in an off-street parking area rather than on the street.
29.     Check the backseat before getting into your car.
                                                                                                                                                both drapes and blinds. Foil and trash bags are not permitted in windows. Holiday decorations are allowed but
30.     Be careful when stopping at gas stations or automatic-teller machines at night--or anytime when you suspect danger.
                                                                                                                                                must be removed within two weeks of the holiday. No window blinds may be removed from windows.

PERSONAL SECURITY - AWARENESS                                                                                                                   If you choose to change the color of your walls, you will need to return them to their original color before you
                                                                                                                                                move out, or you may hire our painter to paint the walls at the end of the year for a charge of $250.00 per
No security system is fail-proof. Even the best system can’t prevent crime. Always proceed as if security systems
                                                                                                                                                bedroom and $500.00 for main living areas.
don’t exist since they are subject to malfunction, tampering and human error. We disclaim any expressed or implied
warranties of security. The best safety measures are the ones you perform as a matter of common sense and habit.
                                                                                                                                                TV’s may NOT be mounted in bedrooms or living areas unless they have been mounted by our staff.

                                                                                                                                                No structural changes or additions may be made to the exterior of the house, including patios.
CELEBRATING IN SAN ANTONIO                                                                                                                      Since the appearance of front patios affect the appearance of our community, patios may not be used for the
                                                                                                                                                storage of trash, boxes, tires, auto parts, broken furniture, etc. The management reserves the right to monitor
TEXAS LAW VIOLATION                                                                                                                             the decor and appearance of your patio. Trash removal is the resident’s responsibility; if trash has to be
                                                                                                                                                removed by our staff, a fee of $25 per bag will be assessed.
A loud party or noise violation falls under the Texas Penal Code Section 42.01 Disorderly Conduct (a)(5): a person
commits an offense if he intentionally or knowingly; makes unreasonable noise in a public place other than a sport
                                                                                                                                                No alterations may be made to your front door or entrance to your home other than a wreath or other décor
shooting range, or in or near a private residence that he has no right to occupy. Disorderly Conduct is a Class C
                                                                                                                                                as the manager deems appropriate. We encourage you to use a front doormat, but we will remove mats that are
Misdemeanor and is punishable by fine up to $500.00.
                                                                                                                                                not designed for outdoor use such as carpet scraps or automobile mats.

ACTION TAKEN...                                                                                                                                 Inside your home, you have the freedom to decorate by hanging pictures, etc., in accordance with lease contract
                                                                                                                                                limitations. However, in order to receive a refund on your security deposit, you must return the house to its
If officers determine you are in violation of the Disorderly Conduct statute, each resident will receive a citation. If
                                                                                                                                                original condition, except for reasonable wear and tear as defined by statute. If you fail to do so, you will be
necessary, arrests will be made. If the police department responds to a second complaint of loud noise or music and
                                                                                                                                                charged appropriately. This includes the removal of shelf-paper, tub or shower decals, shelf brackets, hooks,
officers determine you are in violation of the Disorderly Conduct statute, each resident may be arrested. Alcohol is found
                                                                                                                                                towel holders, and using paint sealers to cover dark or unusual shades of paint.
at most loud party/loud music complaints. All alcohol violations will be strictly enforced. Tell the truth about your name,
age and address . . . Or you will be arrested for Failure to Identify.
                                                                                                                                                No water-filled furniture will be allowed except on the ground floor, including beds, aquariums, etc.

SO... YOU’RE THINKING OF GOING TO A PARTY...                                                                                                    Keep all entries, patios and porches clean and free of debris.

If you are 21 or over, consume alcohol responsibly. It is illegal for anyone under the age of 21 to consume or possess                          If you smoke, please use receptacles to dispose of cigarette butts. Do not discard cigarette butts in the yards.
alcohol. Make sure you know people at the party. You do not have to consume alcohol. Do not drink and drive. Do not
                                                                                                                                                For the health benefits of all our clients, there is a no-tolerance policy for smoking within any Aspen Heights
with. Do not leave with a person you do not know. Stay with people who care about you.                                                          building. Failure to comply will result in an automatic forfeit of your $175 security deposit as well as additional
                                                                                                                                                charges to cover cost of smoke odor removal and other damages.

Drink on a full stomach. Avoid drinks of an unknown mixture. Avoid letting others handle your drink. Do not leave your
drink unattended. Do not play drinking games. Never continue drinking if you have thrown up.
HEATING & A/C INSTRUCTIONS                                                                                                       increase water and sewer costs:

Cooling Mode:

Energy Star recommends seasonal temperature settings of 78 degrees in the summer and 70 degrees in the winter (www. It is understandable that these temperatures may not be ideal for everyone, however it is important to                 Coffee grounds, tea bags, eggshells, onion and/or potato skins, celery, corncobs, olive or fruit pits, and nut
realize that settings of this sort will provide you with the best energy savings while still keeping your house at a moderate
temperature. Maintaining temperatures beyond these set points is not prohibited of course, but there are limitations to

Heating mode:                                                                                                                           down the toilet.
Heat settings are usually less of a problem, but the maximum setting is 76. This system uses a “heat pump system,”                      Keep small objects such as toys, bottle caps, cosmetics, and decorative items away from the toilet to help
which is known to be one of the most efficient ways to heat your home. However, if the outdoor temperature drops                        prevent clogging, and possibly overflowing, the toilet.
below 32 degrees for a prolonged period of time, the unit may freeze. In these situations, please switch the thermostat
to “Emergency Heat” (marked “EMER” and keep your efficiency at its best. 70 degrees is recommended, but 76 degrees                      Because a toilet that constantly runs wastes water, immediately contact your maintenance team to ensure that
is the maximum high for prolonged periods of time.                                                                                      this is repaired.

                                                                                                                                        Behind every toilet, there is a shutoff valve to the water supply. Should the toilet begin to overflow, turn the water
                                                                                                                                        supply off immediately. This will help prevent possible damage to your home. Once the water supply has been
HOUSEHOLD TIPS:                                                                                                                         shut off, contact your management team or submit a maintenance request for the service.
CARPET CARE - To keep your carpet looking clean, here are some helpful hints:

        prevent dirt and particles from being tracked in. Be sure to clean the mats often.

        Vacuum the carpet at least once a week.

        A dirty air filter can have a major affect on the cleanliness of your carpet. If you notice that your air filter needs   MOVE OUT INFORMATION
        to be changed, please contact your management team.

        Do not allow spills, even common tap water, to soak into your carpet. Follow the directions below for removing
        some common household carpet stains.                                                                                     Don’t forget to remove all of your personal belongings from your home, including items hung on walls and in drawers,
                                                                                                                                 cabinets, closets, carports and patio. It’s easy to overlook something, so walk through each room carefully, as well as
        Wine, or other alcoholic beverages: While the stain is still wet, pour rubbing alcohol on it and rub with a sponge.      around the perimeter of your home to ensure you have everything.
        Flush the stain with water and pat dry with a white cloth.

        Ballpoint or fountain ink pen: Apply hair spray to the stain and then press down on the stain with a white cloth.        How to avoid any damage and/or cleaning charges to your account:

        Chewing gum: Put an ice cube on the gum for 30 seconds. Then use your fingers to pick off as much of the
        gum as possible. Use a cleaning fluid for oil-based stains (as described below) to get out the rest of the gum.          TOP 5 MOST COMMON MOVE-OUT CHARGES
        Put the cleaning fluid on a white cloth and rub it into the stain. Using another dry white cloth, wipe the stain         1.     Holes in the wall larger than a picture nail (please make sure to fill in with putty/spackle)
        vigorously. Repeat this process until the gum disappears.
                                                                                                                                 2.     Nails/screws left in the wall
        Food: For a food stain that is still wet, put club soda on the stain then soak it up with a dry, white cloth. For a
        food stain that has dried, apply a cleaning fluid for oil-based stains such as: Carbona, Afta, or Everblum. (These       3.     Cleaning of ceiling fans (It just takes a moment- please make sure to dust that fan!)
        can be found at hardware stores.)
                                                                                                                                 4.     Windowsills (please make sure wipe down windowsills)
                                         The following items should never be poured down your disposal or any sink               5.     Trash removal (don’t forget those hangers, shower rods, and double-check all drawers)
because they will not only be hard on the pipes, but will also make the job of treating sewage more difficult and may
Your lease ends at 1:00 p.m. on August 6th, 2011. Please make sure that all personal items are removed and that                     MIRROR - Wipe that puppy down - We want to see ourselves shine!
your house has been left in clean condition. If the house has not been vacated by 1:00 p.m., a $150.00 per day overstay
fee will be charged to your account. After the third day, if your belongings are still in the house we will consider your
belongings abandoned, and you will be charged for our staff to remove them for you. Please note that your keys will                 CABINETS & DRAWERS - More wiping, removing of lining, and disinfecting.
expire on August 6th, 2011, and you will not be able to get back into your house to remove any forgotten items.

DAMAGES                                                                                                                       General:
                                                                                                                                    WASHER/DRYER - Wipe down inside and out and around the lid to remove any residue and don’t forget to remove
When you move into your house, you will be given a Move-In Inspection Form to record all damages to your house. You                 the lint.
should complete this form and return it to the rental office. Upon your move out on on August 6th at 1:00 p.m., a move-
out inspection will be completed by an Aspen Heights staff member. After the inspection of your house, your Move-In
Inspection Form will be carefully compared to the move-out inspection conducted by our staff to ensure that you are not             stains. Otherwise, we will have to charge you accordingly.
charged for any pre-existing damages. Any damage to the house that is not listed on your Move-In Inspection Form will
result in damage charges. All charges for damages are assessed based on the cost of labor and materials.                            FURNITURE (if applicable): Dust, clean, vacuum and spot treat (if necessary).

ITEMS LEFT IN THE HOUSE                                                                                                             replacement of any blinds that are broken unless noted on your move-in condition form.

Aspen Heights is not responsible for any personal items left in the house. A $25 fee per bag of trash will be charged to
your account for the removal of personal items. Any personal furniture left in the house will be removed at a minimum
charge of $25, not to exceed $100.00 per piece of furniture. Any items left behind in the house will not be stored.


        STOVE - All the obvious areas AND the exhaust fan filter (located above the stove).

        MICROWAVE - Please remember to clean the inside and outside of the microwave.

        DISHWASHER - Remove debris and wipe inside surfaces. *Tip: run your dishwasher one final time with nothing
        in it to make sure it is nice and clean.

        SINK - Clean sink and parts (stopper, strainer, faucet, etc).

        CABINETS & DRAWERS - Remember to remove all lining material and wipe down the drawers and cabinets inside & out.

        *Clean areas between appliances, walls and cabinets, if reachable

        SHOWER - Thoroughly clean the shower and tub with a household cleaner. Sometimes a toothbrush comes in
        handy for those hard to reach places….and no, we don’t mean your roommate’s *Tip: fill the tub with hot water
        and Ajax, let it drain, and use a Magic Eraser (we are big fans of this product, if you haven’t discovered it yet!)

        SINK - Clean the entire sink and counter with a household cleaner. Please don’t forget to clean the faucet. For
        hard to remove scum, try using that trusty toothbrush and cleaner.
Please refer to this cost sheet throughout the year to determine what charges will be assessed for specific damages or
                                                                                                                                                IMPORTANT CONTACT INFORMATION
tasks left undone upon move out.

Cleaning:                                                                                                                                       ASPEN HEIGHTS OFFICE CONTACT INFORMATION
                                                                                                                                                6515 W. Hausman Road #5900
                                                                                                                                                San Antonio TX 78249
Oven                                                    $20.00          Toilet                                           $10.00
Stove top                                               $10.00          Tub/Shower                                       $20.00
Refrigerator                                            $30.00          Sinks                                            $10.00
                                                                        Sweep Carpet
                                                                        Sweep Tile
Sweep Floor                                             $15.00          Cabinets & Drawers                               $10.00       
Microwave                                               $10.00          Counters                                         $10.00
Cabinets & Drawers                                      $15.00          Patio                                            $20.00
Countertops                                             $15.00
                                                                                                                                                After-hours maintenance emergencies:   888-606-6924 ext. 2
                                                                        Windows & sills                                  $10.00 each
Sink                                                    $10.00          Blinds                                           $5.00 each
                                                                        Walls, trim & doors                              $20.00/rm.
                                                                        Ceiling fans                                     $15.00 each
                                                                        Baseboards                                       $10.00/rm.
Carpet clean floor                                      $50.00          Mirror                                           $5.00
                                                                                                                                                City Public Services                   210-353-2222
Carpet Vacuum (per room)                                $15.00
Excessive carpet uncleanliness/stains:                  $65.00
Excessive scratches (stained concrete):                 $150.00
Carpet replacement per room:                            $400.00         Pet deodorizer                                   $50.00                 CABLE, TELEPHONE & INTERNET SERVICE
                                                                        Smoke residue                                    $175
Repairs:                                                                                                                                        Time Warner                            210-244-0500


Blinds                                                  $100.00         $250.00 per bedroom                                                     OTHER IMPORTANT NUMBERS
Keys                                                    $25.00          $500.00 per main living area
Access Gate Remotes                                     $50.00          $50.00 per door                                                         San Antonio Police                     210-207-7273
Smoke Detectors                                         $15.00
Door Hardware                                           $20.00                                                                                  Emergency                              911
Outlet/Switch Cover                                     $5.00
Closet Rods                                             $15.00          Nails in wall                                    $5.00
Amenity Wrist Bands                                     $20.00          Screws in wall                                   $10.00                 San Antonio International Airport      210-207-3451
                                                                        Screw holes                                      $5.00
TV                                                      $1200.00        Drywall holes (small)                            $50.00                 UTSA Police                            210-458-4242
Windows                                                 $300.00         Drywall holes (larger)                           Market price
Fans                                                    $150.00         Door replacement                                 $100.00
Refrigerator drawers/shelves                            $50.00          Trim replacement                                 $50.00 each
Microwave plates                                        $20.00
Window Screens                                          $15.00

             (Including in back yard & on patio)                        Small damages (tire tracks, etc.) $100.00
                                                                        Full re-sod: Actual cost of labor and supplies
$30.00 per bag of small items                                           Trash pick-up in yard         $50
Starting at $50.00 per large item,
    not to exceed $100 per piece of furniture

*If damages exist beyond normal wear and tear, these damages will be billed accordingly. These guidelines are not meant to be all-inclusive.
Actual costs or the best fair estimate for items not listed will be used. Prices are subject to change based on vendors used and the price we
are billed for repairs made and time spent.

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