West Corporation (WSTC) - Strategic SWOT Analysis Review by GlobalData

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									                    West Corporation (WSTC) - Strategic SWOT Analysis Review
        Reference Code: GDTC34169SA                                                                                          Publication Date: JUL 2013

          11808 Miracle Hills Drive                          Phone             +1 402 9631200                   Revenue         2,638 (million USD)
          Omaha, NE                                          Fax               +1 402 9631602                   Net Profit      NA
          68154                                              Website           www.west.com                     Employees       35,700
                                                                                                                                Technology              and
          United States                                      Exchange          WSTC [NASDAQ]                    Industry
                                                                                                                                Communications

       Company Overview
       West Corporation (West) is a communication services provider. The company carries out business through two segments,
       namely, Unified communications and Communication services. It offers various services such as conferencing and collaboration,
       business process outsourcing, event services, automated call processing, agent based services, alerts and notifications, unified
       communications, emergency communications and telephony or interconnect services. West offers its services to various
       industries such as telecommunications, retail, financial services, technology, public safety and healthcare.
       Key Executives                                                             SWOT Analysis
                     Name                                Title                     West Corporation, SWOT Analysis
         Thomas B. Barker                  Chairman                                Strengths                            Weaknesses
         Nancee R. Berger                  Chief Operating Officer
                                                                                   Leading Competitive Position         Account Receivables
         Paul Mendlik                      Chief Financial Officer
                                                                                   Robust Technology Capabilities
         David C. Mussman                  Executive Vice President
         David J. Treinen                  Executive Vice President,
                                           Corporate Development                   Opportunities                        Threats
                                           and Planning
                                                                                   Inorganic Growth                     Competitive Pressure
        Source: Company Website, Primary and Secondary Research,
        GlobalData
                                                                                   Growing Cloud Computing              Stringent Regulations
                                                                                   Markets
        Key Competitors
         Premiere Global Services, Inc.
                                                                                  Source: Company Website, Primary and Secondary Research, GlobalData
         Cisco Systems, Inc.
         SoundBite Communications Inc.
         Sesame Communications
        International Business Machines Corporation
        Source: Company Website, Primary and Secondary Research,
        GlobalData




West Corporation (WSTC) - Strategic SWOT Analysis Review                                                                        Reference Code: GDTC34169SA
Source : www.globalcompanyintelligence.com                                                                                                                    Page 1
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       Table of Contents
       Table of Contents ............................................................................................................................................................................... 2
          List of Tables .................................................................................................................................................................................. 3
       Section 1 - About the Company.......................................................................................................................................................... 4
       West Corporation - Key Facts ............................................................................................................................................................ 4
       West Corporation - Key Employees ................................................................................................................................................... 5
       West Corporation - Key Employee Biographies ................................................................................................................................. 6
       West Corporation - Major Products and Services............................................................................................................................... 7
       West Corporation - History ................................................................................................................................................................. 8
       West Corporation - Company Statement .......................................................................................................................................... 10
       West Corporation - Locations And Subsidiaries ............................................................................................................................... 13
          Head Office ................................................................................................................................................................................... 13
          Other Locations & Subsidiaries ..................................................................................................................................................... 13
       Section 2 – Company Analysis ......................................................................................................................................................... 15
       West Corporation - Business Description ......................................................................................................................................... 15
       West Corporation - Corporate Strategy ............................................................................................................................................ 16
       West Corporation - SWOT Analysis ................................................................................................................................................. 17
          SWOT Analysis - Overview........................................................................................................................................................... 17
          West Corporation - Strengths ....................................................................................................................................................... 17
             Strength - Leading Competitive Position ................................................................................................................................... 17
             Strength - Robust Technology Capabilities ............................................................................................................................... 17
             Strength - Wide Service Offerings ............................................................................................................................................. 17
          West Corporation - Weaknesses .................................................................................................................................................. 18
             Weakness - Account Receivables ............................................................................................................................................. 18
          West Corporation - Opportunities ................................................................................................................................................. 18
             Opportunity - Inorganic Growth ................................................................................................................................................. 18
             Opportunity - Growing Cloud Computing Markets ..................................................................................................................... 18
             Opportunity - Positive Outlook for Global Outsourcing Market .................................................................................................. 18
          West Corporation - Threats........................................................................................................................................................... 19
             Threat - Competitive Pressure .................................................................................................................................................. 19
             Threat - Stringent Regulations .................................................................................................................................................. 19
             Threat - Rapid Technological Changes ..................................................................................................................................... 19
       West Corporation - Key Competitors ................................................................................................................................................ 20
       West Corporation, Recent Deals Summary ...................................................................................................................................... 21
       Section 3 – Appendix ................................................................................................
								
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