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Sample End User Trainng and Documentation Review Process

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					       Sample End User Training and Documentation Review Process
                        TRAINING & DOCUMENTATION                       BUSINESS PROCESS TEAM                             OPERATIONS
                                   TEAM
              R                                                              Documentation Initiation
              E                                                            - Review Course Outlines
              V              Receive info from business process            - Review Training and Documentation
              I              teams                                           development schedule

              E              (scripts, SME interviews, meetings)
                             Prepare 1st draft training content and
              W
       E      1
                             documentation materials
                                                                              1st Review
                                                                           - 1st draft sign-off
       N      R
              E

       D      V
              I
                              Incorporate 1st review updates
                              Update to reflect current state system
                                                                                                            2nd Review
                             functionality and process design
              E                                                                                         - 2nd draft sign-off
                             Submit for 2nd review
              W
       U      2


       S      R
              E
                             Incorporate 2nd review updates
                             Update to reflect current state system
                             functionality and process design
       E      V
              I
                             Submit for final review
                                                                                                Final Review
                                                                                             - Final draft sign-off

              E
       R      W
                           Standards / quality check
                           Compile documentation materials, i.e.,
                           on-line help, quick reference guides
               3                                                                           Process Team includes SAP System experts
                                                                                           Operations includes business experts, management,
                        Implement End User Training and Documentation                      supervisors, and power users




 SAP AG 2002, AcceleratedSAP, Title, Speaker Name 1

				
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posted:1/24/2013
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