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LATEST TRENDS IN TECHNOLOGY MANAGEMENT PREPARED BY “MOKSHA” GROUP TECHNOLOGY process by which humans modify nature to meet their needs and wants relationship of society with its crafts and tools, and to extent to which society can control its environment collection of techniques application of science, maths and arts MANAGEMENT Art of getting people together to accomplish desired goals. Management comprises Planning Organizing Staffing Directing controlling Manages deployment and manipulation of human resources, financial resources, technological resources and natural resources Management of Technology An integrated application of engineering, science and management capabilities. Process of MOT includes Identification of technologies, Selecting , Procurement, Assimilation, Exploitation of technologies for production of goods and services. LATEST TECHNOLOGY CHANGES IN TRANSPORTATION SECTOR DMRC Constructional difficulties Delhi, a crowded city, it was not easy to built tracks overhead in all the place of the metropolice; specially in areas like Chandni Chowk, Chawari Bazar etc. So we had to built underground as well as overhead tracks. Very difficult to drill tunnels in areas like Chawari Bazar where underground water level is very high. Difficult to transport the raw material to the construction site. Operational difficulties Initially, DMRC found it difficult to muster enough passengers because of its higher fare than usual mode of transport Later on, people started realizing the convenience and comforts provided by DMRC. At present, DMRC earns more than metros in other cities of the world. Some metro stations, being far away, were difficult to reach. DMRC started feeder buses in collaboration with DTC It helped in bringing passengers more easily to the stations. Comparison of DMRC with Indian Railways Better, safer, cleaner and faster mode of transportation. At station, security level is very high. Fully air-conditioned Parking at stations attracts more passengers and in turn more revenue but the same is not possible with the Indian Railways. DMRC allows advertisements and therefore it finds an easy way to increase its revenue. TECHNOLOGY MANAGEMENT IN IT SECTOR 3G TECHNOLOGY 3G TECHNOLOGY wireless technology representing a shift from voice-centric services to multimedia oriented like video conferencing, voice, data transfer, fax service with high speed communication and broad bandwidth. Difficulties in implementation of 3G-tech Expensive input fees for 3G service license, cause of delay in auction Numerous differences in licensing terms Expense of 3G phones like i-phones or smart phones. Lack of buy-in by 2G mobile users for the new 3G wireless Lack of coverage, because it is still a new service High price of 3G mobile services Current lack of user need for 3G voice and data services in a hand held device TECHNOLOGY MANAGEMENT IN BANKING SECTOR E-BANKING or INTERNET BANKING E-BANKING In internet banking or e-banking, any inquiry or transaction whether it is to withdraw cash to deposit a cheque or a request of statement of accounts is processed online without any reference to the branch (anywhere banking) at any time. Becoming a “need to have” than “nice to have” service Benefits Improve customer access Facilitate the offering of more services Increase customer loyalty Attract new customer Reduce customer attrition E-banking security management Need to aware customers about all possible internet fraud Avoid cyber-café for online transactions Software programs like – spyware and trojan – are designed to capture key strokes on keyboard, thus collecting consumer‟s personal information. this problem is overcame by virtual keyboard or online keyboard. Banks are providing two level authentication process Genuine websites have their address starting with „https://‟ (not just „http://‟) s - literally stands for security Should change the password frequently and using alpha numeric or characters like $,#,% helps. • TECHNOLOGY MANAGEMENT IN HUMAN RESOURCE MANAGEMENT HRM • Human resource management is a management function concerned with hiring, motivating and maintaining people in an organization. It focuses on people in an organization. • OBJECTIVE: Providing trained and well motivated employees • Human resource information system or the HR Technology refers to the system and processed at the intersection between HRM and IT. • To reduce the manual workload of the administrative activities. Organization began to electronically automate many of these processes by introducing speacialised HRMS. Human Resource Management System encompasses • PAYROLLS • WORK TIME • HUMAN RESOURCE MANAGEMENT MODULE • RECRUITMENT • TRAINING MODULE. TECHNOLOGY MANAGEMENT IN BUSINESS PROCESS MANAGEMENT BUSINESS PROCESS MANAGEMENT • Business process management (BPM) has been a feature of the technology. • BPM has been defined as a method of efficiently aligning an organization with the wants and needs of its customers. • BPM is emerging as a solution to cater the needs of highly differentiated business process. • Gain a clear complete and comprehensive understanding. CUSTOMER RELATIONSHIP MANAGEMENT 1. Contacts with its current and prospective customers. 2 CRM software system can be accessed and the information about the customers can be stored. 3. CRM‟S goals are to improve services provided to customers and to use customer contact information for the targeted marketing 4. It includes : A. Business relationship. B. Front office operations. C. Back office operation. BENEFITS OF BPM 1) Reduces process time. 2) Eliminates Errors and increases productivity. 3) Improves Regulatory compliance. Technology Management in Hospitals Hospital Management System • Reduce costs and improve the accuracy and timeliness of patient care, accounting and administration, record keeping and management reporting. • Hospital workflow management, and laboratory management, easily customizable to the requirements of any hospital. • Comprehensive patient record management • Total security and privacy of EMR (Electronic Medical Record) through world class data servers • Centralized/Integrated Medical Billing Service • Laboratory Information System (LIS) for all operational, Diagnostic and administrative functions in a laboratory Features of Hospital Management System • Complete web based administration of the system • Highest security at User Level, Module Level and Form Level • Unique patient ID, generated after OPD and IPD registration, helps in centralizing the patient related information. • Track the entire medical history of a particular patient through Doctor’s Module • MIS reports for the smooth functioning of Hospital Management Most Modern (Medical) Technology • Patients are treated according to the latest scientific findings and using the most modern medical technology. To improve the security of the patients and employees, the clinics have also put a particular focus on high-tech: since the summer of 2004, MOBOTIX cameras have provided constant monitoring of the gates and other critical points onthe clinic premises. Central Monitoring • providing central monitoring for all the entrances and access points • critical points, such as the cash desks and banking machines or the waiting room in the emergency room, are also under the watchful eye of the front desk staff • Used for reasons of security and documentation Technology Management & Effect's on BPO Industry DATA MINING Data mining is, in some ways, an extension of statistics, with a few artificial intelligence and machine learning twists thrown in. Like statistics, data mining is not a business solution, it is just a technology. Present Data Mining Technology Used By IBM, Oracle & Microsoft. An Overview of Data Mining Techniques Classical Techniques Statistics Next Generation Techniques Trees Neighborhoods Networks Clustering Rules COMPANY A COMPANY B Potential customer’s Benefits •Better Customer Relationship. •Customer Acquisition. •Campaign Optimization. •Scoring Your Customers. •Database Marketing.
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