CYPRESS, CA 90630
J EN N IF ER N G O
SUMMARY OF QUALIFICA TION, ASSET, AND PRO FESSIONAL ABILITY
Demonstrated effective written and oral communication skills across all functional areas. Possessed strong
people skills. Worked directly with P-Level, C-Level, VP-Level, D-Level, and M-Level Managers.
7 years in the Analyst role of supporting IT, the Business Community, and End Users: 1year as Business System
Analyst; 4 years as Business Consultant for ESP, Mitek, and Pyxis Corporations. Worked directly with internal,
external, and 3rd party clients to gather business requirements, functional and non-functional requirements, and
Report requirements. Worked directly with Waterfall SDLC; have strong understanding of Agile SCRUM
methodology. Applied UML tool for the As Is and the To Be Process Mapping and for Logical Data Modeling.
Created Use Case Diagrams. Designed/Programmed with Crystal Report 2000, 2005, 2008 Designer using SQL;
worked on ORACLE and MS SQL platforms; worked with EDW and bug engine JIRA to track and generate ad
hoc reports; 2 years as Data Analyst for Commercial MD-11 Avionics Flight Simulation program. Worked with
MS Office Suite: Microsoft Word, Excel, PowerPoint, Outlook, LiveMeeting, Visio, and PM.
1/2012 - 11/2012 Auction.com Irvine, CA
Business Systems Analyst
Project Lead: Researched, Gathered, Organized, and Evaluated the existing business process documentations of
the 11 Enterprise Real Estate Auction Business Operations. Performed correlative analyses. Identified gaps and
inefficiencies. Developed versatile solution matrices for individual business unit application and/or multi
business application across all 11 business verticals.
Worked directly with the Auction Finance Sponsors. Gathered business requirements. Initiated project with
Project Sponsors Interview. Created the High Level Use Case Diagram. Use Visio 2010 to document BPM and
BPD using UML format.
Conducted phone meetings with the Residential Notes Sponsors. Analyzed current existing documents and
initiated the Shadowing of business processes with the out-of-state business community.
Worked in a fast paced Dot Com environment. Self driven with strong work ethic.
An individual contributor and a dedicated team player. Consistently took on and complete tasks outside the
scope of a BSA: as a Developer, as a QA tester, and as a PMO Enterprise Reporter.
Enterprise Strategic Management: Proposed to EVPs to have both Top Down and Bottom Up approach to keep
the entire business unit in the loop of current project prioritization. Result: 2:3 EVPs responded and
immediately implemented the transparency culture strategy to facilitate, not only the business unit itself, but the
Enterprise Transparency Approach to facilitate the Steering Committee reaching a consensus on project
prioritizations with available resources and constraints.
Report Process Improvement: Performed the Enterprise Reporting Role of the PMO. Improved Stakeholders
Project Report Process for 7 business verticals: Reduced 100% of human error. Secured data accuracy and
report aesthetics with needed visuals for end users. Simplified and provided succinct data results for timely
strategic management decisions by Presidents, C-level, V-level, and D-level management.
System Analysis: Performed Gap Analysis, Regression Test, Smoke Test, Root Cause, and Correlative
HR Automated Employee Performance Review project: Created the As Is Process Mapping from the BRD.
Accounting Project: Took on a developer’s task. Completed the design and SQL coding of the 1099R
Broker/Agent 2011 Income Tax Compensation Report. Project was completed within 1 week. The result:
accounting supervisor was able to generate Broker/Agent auction compensation reports and sent them out in a
timely manner for them to meet the tax filing deadline.
Served as BSA Point of Contact for the Commercial and Notes, Short Sale, Accounting & Finance, HR,
Residential Notes, and the Auction Finance business units.
Project Manager: Created, designed, developed, and implemented the UAT Scenario template for the 7 business
lines of the new Website project at Auction.com. Motivated BA team to take ownership of assigned business
verticals. Obtained business approval in a timely manner for the projected launch of the new Website.
Adapted quickly to the changing need of the department. Took on outside of BSA scope tasks: QA testing role
for back end and front end of Auction.com Website 2 initiative. Worked closely with the PHP developers to
resolve bug issues. Generated, monitored, and closed bug tickets in JIRA engine. Extracted and generated daily
bug status report for IT Architecture Manager and his QA Leads.
Worked with Waterfall methodology Software Development Life Cycle (SDLC). While preparing for the
review and launch of new website, Agile methodology (RUP, SCRUM) was to be employed with Waterfall
methodology to resolve major system design issues. After careful analysis, IT Managers decided against
website 2 which resulted in department reorganization. Therefore, the opportunity to work directly with the
Agile SCRUM methodology was not realized.
6/2009 - 8/2011 Engineering Solution Provider San Diego, CA
Business Report Analyst/Consultant
Worked closely with Marketing, SAAS vendors, 3rd party HMO clients, and Software Team to gather Business
Reports Requirements. Created Report Use Cases. Used UML for Logical Data Modeling. Monitored and
tracked SDLC using MS PM.
Performed QA and UAT testing.
Created, designed, and implemented the Web Based reports in the Report Generator Module for Peladon’s
DocXP massive form processing flagship product, using the enterprise Crystal Report 2008. Allowed users to
do ad-hoc online reporting with dynamic data updates from off- site Enterprise Data Warehouse (EDW).
2/2005 – 12/2008 World Financial Group Fountain Valley, CA
Appointed with major financial product providers. Followed protocols and procedures. Met with potential
clients. Collect pertinent asset/liability data, to include long and short term investment goals.
Performed financial analyses using MS Office Suite: Excel and MS Word 2003. Compiled and provided clients
with a written report of financial calculations and proposal. Recruited and trained associates both in office and
in the field. Case management: perform annual review with existing clients.
4/2001 – 8/2004 Mary Kay Corporation Cypress, CA
Senior Independent Consultant/Sales
Recruited, trained, and managed a home based business, using MS Office suite: Excel, Word, and Access.
Generated monthly financial P & L statement, sale reports, sale receipts, and prepare Business Income Tax.
6/1998 - 10/2000 Mitek Systems, Inc. San Diego, CA
Business Report Analyst/Consultant
Worked closely with Doctus Marketing team, Commercial Bank clients, and IT team to define and document
Report Requirements. Created Use Cases. Used UML for Logical Data Modeling. Monitored and tracked
SDLC using MS PM.
Performed QA and UAT testing. Created, designed, and implemented the report feature in the Report Generator
Module for Mitek System’s Doctus Form Processing Engine using Crystal Reports v 8 and v 8.5.
Implemented RPT file reports to include: Labor Saving report, Field Corrections report, System Administration
report, Batch and Document History reports, System Flow report, and System Snapshot report.
9/1996 – 11/1997 Pyxis Corporation San Diego, CA
Business Report Analyst/Consultant
Worked closely with the Marketing team, Health Clinics and Hospitals clients, and IT team to define and
document Report Requirements. Created Report Use Cases. Used UML for Logical Data Modeling. Monitored
and tracked SDLC using MS PM.
Worked closely with IT team to evaluate existing Schema to convert/modify data from in house Sybase to
ORACLE using SQL. Create Views. Employed Crystal Report Analytical Tool for the Design and query of
reports for the proprietary product MDS (Medical Dispensing System. Populated and tested queries.
Implemented reports to include: In-Patient Report, Insurance Coverage Report, Medical Supply Inventory
Report with Triggers for IM, Revenue and Cost Report, and Operator functional Report.
1/1993 – 3/1996 Equity Asset Management Fort Worth, TX
Consultant: Security Investment Analyst/Manager
Responsible for Wafer (chip), Information Technology, and Telecommunication Technology equity market
Evaluated corporate prospectuses. Analyzed statistical charts. Performed statistical analyses for entry and exit
strategies using Accumulation and Distribution volume, Stochastic, Linear Regression, and IMF (International
Monetary Fund Policies). Acquired, maintained, and liquidated equities in all markets: DOW 30, NASDAQ,
8/1990 – 6/1992 McDonnell Douglas Corp. (Boeing Corp.) Long Beach, CA
Data Services Analyst
Performed Operation’s functional analyses. Served as staff to the BUM and his 4 Supervisors for the MD-11
Avionics Business Unit.
Liaison between 5 people Management Team, 5 Lead engineers, and 32 engineers of various disciplines.
Collected raw data from Avionics Simulation test benches: Hydraulic, Environmental, Electrical, Auto Pilot,
Fluid. Gathered and compiled weekly status reports from 5 lead engineers.
Designed, tracked, extracted, and monitored department’s program milestones on VAX Server. Created reports
on IBM Mainframe using VAX and PCs. Maintained Avionic’s BOM on ORACLE.
9/1989 - 7/1990 Xerox Corporation Compton, CA
Managed more than a half million dollars of purchasing and inventory management of warehouse packaging
materials. Report to Regional Manager and Warehouse Supervisor. Liaison between Management,
Procurement, and warehouse supervisor for inventory control. Saved Xerox 6% through process improvement.
7/1985 – 10/1988 J.C. Systems San Diego, CA
Troubled shoot and repaired of digital/analog circuitry.
Performed preliminary and final checkouts of Environmental Control Systems with IEEE Interface. Wrote and
documented testing procedures.
Worked closely with design engineers to build and test prototypes. Collaborated with QA personnel to resolve
component assembly issues.
May, 1994 LeTourneau University Longview, TX
B.S. Business Administration
Graduated with GPA of 3.98 out of 4.0 of study major
August, 1985 Control Data Institute San Diego, CA
Certificated--540 hours of training in Microcomputer San Diego, CA
Certificated--24 hours of Crystal Report Design/SQL V. 8.5
Bilingual: Fluent read/write Vietnamese, conversational Spanish, French, Italian.
11/1/12 Visio 2010 2 hour course Irvine, CA
Certificated: 2011 BSA/BA Boot Camp with ASPE online course Cypress, CA
Completed 2 hours of Visio 2010 Corporate Training Irvine, CA