"Business Systems Analyst in Orange County CA Resume Jennifer Ngo"
CYPRESS, CA 90630 714-315-5946 MOBILE JENNIFERNGO171@GMAIL.COM J EN N IF ER N G O SUMMARY OF QUALIFICA TION, ASSET, AND PRO FESSIONAL ABILITY Demonstrated effective written and oral communication skills across all functional areas. Possessed strong people skills. Worked directly with P-Level, C-Level, VP-Level, D-Level, and M-Level Managers. 7 years in the Analyst role of supporting IT, the Business Community, and End Users: 1year as Business System Analyst; 4 years as Business Consultant for ESP, Mitek, and Pyxis Corporations. Worked directly with internal, external, and 3rd party clients to gather business requirements, functional and non-functional requirements, and Report requirements. Worked directly with Waterfall SDLC; have strong understanding of Agile SCRUM methodology. Applied UML tool for the As Is and the To Be Process Mapping and for Logical Data Modeling. Created Use Case Diagrams. Designed/Programmed with Crystal Report 2000, 2005, 2008 Designer using SQL; worked on ORACLE and MS SQL platforms; worked with EDW and bug engine JIRA to track and generate ad hoc reports; 2 years as Data Analyst for Commercial MD-11 Avionics Flight Simulation program. Worked with MS Office Suite: Microsoft Word, Excel, PowerPoint, Outlook, LiveMeeting, Visio, and PM. PROFESSIONAL EXPERIENCE 1/2012 - 11/2012 Auction.com Irvine, CA Business Systems Analyst Project Lead: Researched, Gathered, Organized, and Evaluated the existing business process documentations of the 11 Enterprise Real Estate Auction Business Operations. Performed correlative analyses. Identified gaps and inefficiencies. Developed versatile solution matrices for individual business unit application and/or multi business application across all 11 business verticals. Worked directly with the Auction Finance Sponsors. Gathered business requirements. Initiated project with Project Sponsors Interview. Created the High Level Use Case Diagram. Use Visio 2010 to document BPM and BPD using UML format. Conducted phone meetings with the Residential Notes Sponsors. Analyzed current existing documents and initiated the Shadowing of business processes with the out-of-state business community. Worked in a fast paced Dot Com environment. Self driven with strong work ethic. An individual contributor and a dedicated team player. Consistently took on and complete tasks outside the scope of a BSA: as a Developer, as a QA tester, and as a PMO Enterprise Reporter. Enterprise Strategic Management: Proposed to EVPs to have both Top Down and Bottom Up approach to keep the entire business unit in the loop of current project prioritization. Result: 2:3 EVPs responded and immediately implemented the transparency culture strategy to facilitate, not only the business unit itself, but the Enterprise Transparency Approach to facilitate the Steering Committee reaching a consensus on project prioritizations with available resources and constraints. Report Process Improvement: Performed the Enterprise Reporting Role of the PMO. Improved Stakeholders Project Report Process for 7 business verticals: Reduced 100% of human error. Secured data accuracy and report aesthetics with needed visuals for end users. Simplified and provided succinct data results for timely strategic management decisions by Presidents, C-level, V-level, and D-level management. System Analysis: Performed Gap Analysis, Regression Test, Smoke Test, Root Cause, and Correlative Analyses. HR Automated Employee Performance Review project: Created the As Is Process Mapping from the BRD. Accounting Project: Took on a developer’s task. Completed the design and SQL coding of the 1099R Broker/Agent 2011 Income Tax Compensation Report. Project was completed within 1 week. The result: accounting supervisor was able to generate Broker/Agent auction compensation reports and sent them out in a timely manner for them to meet the tax filing deadline. Served as BSA Point of Contact for the Commercial and Notes, Short Sale, Accounting & Finance, HR, Residential Notes, and the Auction Finance business units. Project Manager: Created, designed, developed, and implemented the UAT Scenario template for the 7 business lines of the new Website project at Auction.com. Motivated BA team to take ownership of assigned business verticals. Obtained business approval in a timely manner for the projected launch of the new Website. Adapted quickly to the changing need of the department. Took on outside of BSA scope tasks: QA testing role for back end and front end of Auction.com Website 2 initiative. Worked closely with the PHP developers to resolve bug issues. Generated, monitored, and closed bug tickets in JIRA engine. Extracted and generated daily bug status report for IT Architecture Manager and his QA Leads. Worked with Waterfall methodology Software Development Life Cycle (SDLC). While preparing for the review and launch of new website, Agile methodology (RUP, SCRUM) was to be employed with Waterfall methodology to resolve major system design issues. After careful analysis, IT Managers decided against website 2 which resulted in department reorganization. Therefore, the opportunity to work directly with the Agile SCRUM methodology was not realized. 6/2009 - 8/2011 Engineering Solution Provider San Diego, CA Business Report Analyst/Consultant Worked closely with Marketing, SAAS vendors, 3rd party HMO clients, and Software Team to gather Business Reports Requirements. Created Report Use Cases. Used UML for Logical Data Modeling. Monitored and tracked SDLC using MS PM. s Performed QA and UAT testing. Created, designed, and implemented the Web Based reports in the Report Generator Module for Peladon’s DocXP massive form processing flagship product, using the enterprise Crystal Report 2008. Allowed users to do ad-hoc online reporting with dynamic data updates from off- site Enterprise Data Warehouse (EDW). 2/2005 – 12/2008 World Financial Group Fountain Valley, CA Financial Analyst/Advisor Appointed with major financial product providers. Followed protocols and procedures. Met with potential clients. Collect pertinent asset/liability data, to include long and short term investment goals. Performed financial analyses using MS Office Suite: Excel and MS Word 2003. Compiled and provided clients with a written report of financial calculations and proposal. Recruited and trained associates both in office and in the field. Case management: perform annual review with existing clients. 4/2001 – 8/2004 Mary Kay Corporation Cypress, CA Senior Independent Consultant/Sales Recruited, trained, and managed a home based business, using MS Office suite: Excel, Word, and Access. Generated monthly financial P & L statement, sale reports, sale receipts, and prepare Business Income Tax. 6/1998 - 10/2000 Mitek Systems, Inc. San Diego, CA Business Report Analyst/Consultant Worked closely with Doctus Marketing team, Commercial Bank clients, and IT team to define and document Report Requirements. Created Use Cases. Used UML for Logical Data Modeling. Monitored and tracked SDLC using MS PM. Performed QA and UAT testing. Created, designed, and implemented the report feature in the Report Generator Module for Mitek System’s Doctus Form Processing Engine using Crystal Reports v 8 and v 8.5. Implemented RPT file reports to include: Labor Saving report, Field Corrections report, System Administration report, Batch and Document History reports, System Flow report, and System Snapshot report. 9/1996 – 11/1997 Pyxis Corporation San Diego, CA Business Report Analyst/Consultant Worked closely with the Marketing team, Health Clinics and Hospitals clients, and IT team to define and document Report Requirements. Created Report Use Cases. Used UML for Logical Data Modeling. Monitored and tracked SDLC using MS PM. Worked closely with IT team to evaluate existing Schema to convert/modify data from in house Sybase to ORACLE using SQL. Create Views. Employed Crystal Report Analytical Tool for the Design and query of reports for the proprietary product MDS (Medical Dispensing System. Populated and tested queries. Implemented reports to include: In-Patient Report, Insurance Coverage Report, Medical Supply Inventory Report with Triggers for IM, Revenue and Cost Report, and Operator functional Report. 1/1993 – 3/1996 Equity Asset Management Fort Worth, TX Consultant: Security Investment Analyst/Manager Responsible for Wafer (chip), Information Technology, and Telecommunication Technology equity market research. Evaluated corporate prospectuses. Analyzed statistical charts. Performed statistical analyses for entry and exit strategies using Accumulation and Distribution volume, Stochastic, Linear Regression, and IMF (International Monetary Fund Policies). Acquired, maintained, and liquidated equities in all markets: DOW 30, NASDAQ, and OTC. 8/1990 – 6/1992 McDonnell Douglas Corp. (Boeing Corp.) Long Beach, CA Data Services Analyst Performed Operation’s functional analyses. Served as staff to the BUM and his 4 Supervisors for the MD-11 Avionics Business Unit. Liaison between 5 people Management Team, 5 Lead engineers, and 32 engineers of various disciplines. Collected raw data from Avionics Simulation test benches: Hydraulic, Environmental, Electrical, Auto Pilot, Fluid. Gathered and compiled weekly status reports from 5 lead engineers. Designed, tracked, extracted, and monitored department’s program milestones on VAX Server. Created reports on IBM Mainframe using VAX and PCs. Maintained Avionic’s BOM on ORACLE. 9/1989 - 7/1990 Xerox Corporation Compton, CA Administrative Assistant/Purchasing Managed more than a half million dollars of purchasing and inventory management of warehouse packaging materials. Report to Regional Manager and Warehouse Supervisor. Liaison between Management, Procurement, and warehouse supervisor for inventory control. Saved Xerox 6% through process improvement. 7/1985 – 10/1988 J.C. Systems San Diego, CA Engineering Technician Troubled shoot and repaired of digital/analog circuitry. Performed preliminary and final checkouts of Environmental Control Systems with IEEE Interface. Wrote and documented testing procedures. Worked closely with design engineers to build and test prototypes. Collaborated with QA personnel to resolve component assembly issues. EDUCATION May, 1994 LeTourneau University Longview, TX B.S. Business Administration Graduated with GPA of 3.98 out of 4.0 of study major August, 1985 Control Data Institute San Diego, CA Certificated--540 hours of training in Microcomputer San Diego, CA Certificated--24 hours of Crystal Report Design/SQL V. 8.5 Bilingual: Fluent read/write Vietnamese, conversational Spanish, French, Italian. 11/1/12 Visio 2010 2 hour course Irvine, CA Certificated: 2011 BSA/BA Boot Camp with ASPE online course Cypress, CA Completed 2 hours of Visio 2010 Corporate Training Irvine, CA