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This group policy applies for all points of sale_ all ... - Air Canada by linxiaoqin

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									GROUP POLICY AND TICKETING INSTRUCTIONS


This group policy applies for all points of sale, all markets and all fare types, for travel on
Air Canada marketed and operated flights (online) and for interline travel connecting to/from an Air
Canada online international flight.

This group policy includes provisions for year-round travel (Standard Rule) and for travel during the
peak travel dates (Peak Period Rule)

A group is defined as a minimum of 10 passengers traveling together the same outbound date to the
same destination


DISCOUNTS

Group discounts vary depending on the market and apply to the base fare, including stopover charges
and/or mileage surcharge.

    -    Within a market, a combination of group discount levels is not permitted; the lowest percentage
         applies.
    -    With international itineraries that include a domestic end-on-end fare, the international discount
         applies.
    -    Child and attendant discounts cannot be combined with group discount.


TOUR CONDUCTOR (TC) TICKETS

Air Canada offers one (1) tour conductor ticket, at time of final payment, for every 15 paying passengers
travelling on Air Canada online flights. This policy applies for the standard and peak period rule.

    -    All taxes, applicable to the group fare, apply to TC ticket.
    -    TC ticket can only be issued using the lowest booked inventory.
              » 1 free change permitted provided original booking class is available and all other group
                  fare rules are being met.
    -    The number of TC tickets is determined at time of final payment; passengers added once final
         payment is provided, will not be considered towards TC counts.

Not permitted with Tour Conductor tickets:
    -    Travel in Executive Class/First
    -    Aeroplan Miles accumulation
    -    Use of Air Canada Top Tier Upgrade Certificate



Revised August 2010
GUARANTEED FARE RULE
Air Canada guarantees that the lowest applicable fare and fuel surcharge, between the original booking
date and final payment date, will apply.

With the exception of the fuel surcharge, taxes and fees are re-assessed at time of full payment.
Once full and final payment is received, it constitutes ticketing, and all fare rules apply.

ADDING PASSENGERS
Additional passengers (add-ons) are subject to the airfare available at time of booking. The group
payment policy and discount are the same as the original group booking.

PAYMENT REQUIREMENT
Whether your group travels on Air Canada, or on another airline, a deposit is required for each seat
booked. The deposit is non-ref at 60 days prior to departure, and can’t be transferred to another group.
    -    North America: Deposit of $ 50 CA/US (Standard Rule), $ 100 CA/US (Peak Period Rule)
    -    International: Deposit of $100 CA/US (Standard Rule), $ 200 CA/US (Peak Period Rule)

ONLINE (AIR CANADA)       STANDARD RULE                             PEAK PERIOD RULE
61 days or more, prior    Deposit 30 days after booking             Deposit 30 days after booking
   to departure
                          Final payment 30 days prior to          Final payment 60 days prior to departure
                          departure
60 – 31 days prior to     Deposit 14 days after booking, and/or Full payment 14 days after booking, or 30
        departure         Full payment 30 days prior to           days prior to departure, whichever comes
                          departure, whichever comes first        first
Within 30 days of                             Full payment required 2 days after booking
             departure
INTERLINE                 STANDARD RULE                             PEAK PERIOD RULE
61 days or more,          Deposit 30 days after booking, or         Deposit 30 days after booking or 7 days
    prior to departure    7 days after confirmation of OAL,         after confirmation of OAL, whichever
                          whichever comes first.                    comes first.
                          Final payment 45 days prior to            Final payment 60 days prior to departure
                          departure
60 – 46 days prior to     Most restrictive apply                    Full payment 14 days after booking or 45
           departure      Deposit 14 days after booking, or         days prior, whichever is greater
                          Full Payment 45 days prior to
                          departure
Within 45 days of                               Full payment required 2 days after booking
           departure


Revised August 2010
VMPD PROCESS FOR DEPOSIT AND FINAL PAYMENT IN BSPLINK

DEPOSIT
The value submitted to Air Canada must equal the deposit amount for each number of seats held.

FINAL PAYMENT
You have two ways to provide Air Canada the final payment.

    Either way, please remember that:
       The value of the V-MPD must reflect the total value for all passengers, excluding tour conductor ticket (s)
       Full and final payment constitutes ticketing; therefore all fare rules apply.



1st and preferred option
Submit the deposit previously paid and the final payment using a V-MPD. Once you’ve processed the
V-MPD in BSPlink, Air Canada will automatically enter a protected remark on the PNR, allowing you to
process the refund in your GDS.

With this option, you will be able to issue your tickets in exchange of that V-MPD. All tickets must be
issued the same day, and if the entire value is not used, the difference is forfeited.

If, at time of final ticketing, tickets are issued using another form of payment, please contact
the group desk for authority to refund the V-MPD used for final payment. Air Canada will enter a
protected remark on the PBR, allowing you to process the refund in your GDS.


2nd option
Submit the difference between the deposit and the final payment, using a V-MPD. With this option, you
can’t issue tickets in exchange of the V-MPDs, since using 2 V-MPD numbers as form of payment is not
permitted.

-     Once the tickets have been issued using another form of payment, please contact the group desk
      for authority to refund the V-MPD used for the final payment.
-     Air Canada will enter a protected remark on the PNR, allowing you to refund in your GDS


Earn 5% when you book Tango for travel within North America, including Hawaii.
.
- With the 1st and preferred option, enter a dollar amount in the commission box of the tickets.
- With the 2nd option, enter 5% in the commission box of the tickets.




Revised August 2010
CHANGES AFTER FINAL PAYMENT ⎯ PRIOR TO TICKETING

Please contact the Group Desk to request the change. Group agents will adjust your PNR, calculate the
change fee, and any applicable fare difference.

-     If the tickets are issued in exchange of the V-MPD, you are required to collect the change fee, and
      fare difference at time of exchange.
-     If the tickets are issued with a new form of payment, you are required to issue the tickets at the new
      applicable fare. Once you’ve issued the tickets, Air Canada will provide you with an authority to
      refund, minus the change fee.

TIPS TO FILL A V-MPD FOR GROUP PAYMENT

    V-MPD name                      Identical as the Group Name of the PNR
    Reason for issue                Specified Miscellaneous Charges
    Reason for issuance code        J-Deposit Down Payment
    Remarks                         - Deposit CAD 50 x 17 seats = CAD 1550, or
                                    - Final Payment
                                         Note: Fare and fuel surcharge are guaranteed, however, taxes must
                                               be reassessed at time of full payment.
    PNR Reference/Airline Data      AC locator number. Use the main one, if multiple PNR exist.
    Commission Box                  N/A – Claim Commission on tickets
    Tour Code Box                   Group Contract Number must be entered

-     Once a V-MPD has been issued, Air Canada will mark it ‘USED’ in BSPlink.
-     With the final payment, the value submitted to Air Canada through V-MPD, must be equal to the
      number of tickets that will be issued by your agency

For more information about V-MPD, please consult www.bsplink.iata.org:
-     Select “Download Centre”
-     Select BSP Customer Manuals for required information or the Air Canada travel agent website.

NAMES AND TICKETING

Passenger names and ticketing are required as follows:

                                  ONLINE                            INTERLINE
Standard Rule                     7 days prior to departure         45 days prior to departure
Peak Period Rule                  7 days prior to departure         45 days prior to departure
Tickets must be issued with the fare charged shown on the ticket; except when using a
Net fare contracts, tickets can be issued as an IT fare. The Group Contract number must be entered in
the tour code box of each ticket. Claiming commission is not permitted.



Revised August 2010
NAME CHANGES
With Air Canada Online travel, complimentary name changes are permitted before tickets are issued.
Once issued, a $40 CA/US fee applies per ticket. Names changes are not permitted with interline travel.

ITINERARY CHANGES
Changes are permitted as follows:
 Full payment not received:   Apply the fare and discount level valid the day of the change
 Full payment received:       Fare difference and change fee apply according to the original fare rule.
                              There is no change to the discount level.
  Tour Conductor: one free change permitted only if the original booking class is available and all other
                                   group fare rules are being met.

DEVIATIONS
With Standard and Peak Period rules, deviations to return dates are permitted only with Air Canada
online travel. Up to 25% of the group can return, up to 7 days before or after the main group return date.
Cabin deviations are permitted, both inbound and outbound

STOPOVERS AND OPEN JAWS: Permitted as per the fare rule.

FEED-INS: Passengers traveling with the main group, but originating in a different city are permitted.

SEAT SELECTION: Generic advance seat selection done at time of booking, free of charge. Specific seat
                selection is not permitted.

PEAK PERIOD DATES | APPLY Peak Period Rule for travel:
Hong Kong                     Westbound          15 Jun – 06 Jul, 01 Aug – 23 Aug, 08 Dec – 30 Dec
Beijing, Shanghai             Eastbound          15 Jun – 06 Jul, 01 Aug – 07 Sep, 23 Dec – 07 Jan
Korea                         Both directions    15 Dec – 07 Jan, 15 Jun – 30 Jun, 01 Aug – 10 Sep
Japan                         Both directions    29 Apr – 15 May, 10 Aug – 30 Aug, 15 Dec – 06 Jan
Mexico (all destinations,     Southbound         15 Dec – 27 Dec, 25 Jun – 15 Aug
except PVR and CUN)           Northbound         28 Dec – 12 Jan, 12 Jul – 05 Sep
Cancun                        Southbound         15 Dec – 27 Dec, 23 Feb – 19 Mar, 25 Jun – 15 Aug
Puerto Vallarta               Northbound         28 Dec – 12 Jan, 23 Feb – 19 Mar, 12 Jul – 05 Sep
Barbados                      Southbound         12 Dec – 27 Dec, 14 Jul – 31 Jul
                              Northbound         28 Dec – 12 Jan, 01 Aug – 15 Aug
Montego Bay                   Southbound         12 Dec – 27 Dec, 25 Jun – 15 Aug
Kingston                      Northbound         28 Dec – 12 Jan, 12 Jul – 05 Sep
San Jose (Costa Rica)         Southbound         12 Dec – 27 Dec
other Caribbean               Northbound         28 Dec – 12 Jan




Revised August 2010

								
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