QA Software Test Analyst in Chicago IL Resume Catherine Bonner
Catherine Bonner is seeking a Quality Assurance Test Analyst | Engineer position which will offer the opportunity to utilize her technical knowledge and experience for providing Customer Solutions.
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Catherine J. Bonner Huntley, IL 60142 Cell: (847) 401-9380 Home: (847)844-9366 E-mail: Catherine.Bonner333@yahoo.com Seeking a Quality Assurance Test Analyst | Engineer position which will offer the opportunity to utilize my technical knowledge and experience for providing Customer Solutions. EDUCATION Bachelor of Arts Degree in Computer Information Systems University of Northern Iowa, Cedar Falls, IA Skills Clifton StrengthsFinder: Maximizer, Activator, Command, Self-Assurance, Belief Strong analytical skills with attention to detail Strong communication skills, self-motivated and positive attitude Take initiative to problem solve, apply innovation to create solutions and deliver outstanding results Goal oriented and flexible to changes Proficient with: Windows OS, SQL, Rational’s Rec Pro, Clear Quest, Quality Center ,Mercury’s Winrunner/Test Director, Citrix MetaFrame XP farm, Microsoft Office suite PROFESSIONAL EXPERIENCE: U.S. Cellular® Corp., Bensenville/Chicago, IL (2001-2012) Software Test Engineer III, SOP Testing (2009-2012) – Large Company-wide Program Project Lead Test Engineer for Converted Data Testing track Responsible for leading and testing of customer, rating and billing converted components for migration Provided input, details for Converted Data test plan deliverable regarding test scope, approach, test environments, resource allocation along with test execution schedules Responsible for the design, execution of multiple customer segmentation sqls based on business requirements Performed analysis, selection of customer accounts from all geographic markets for rating, billing, static screen- to-screen front-end comparisons Independently performed functional test case creation, execution, statistics, and final test summary results of third party vendor’s migration code; ensured correct wave migration of customers including read-only mode, rollback capability, security, role based access Coordinated and processed customer’s voice and data usage files in legacy test environments, as well as end of day and billing related operational jobs. Coordinated and led test resources in: developing, load, update of test requirements and test cases into Quality Center tool; verified test execution results and created statistics reports in Quality Center Opened, managed, and coordinated retesting of software and environmental Defects as needed Provided requirements and collaborated with Automation team for automating sql executions, customer account online flows, screen captures Collaborated across organizational boundaries with business, infrastructure, application development/support and automation teams Lead Test Engineer for Billing, Rating, and Mediation Testing track Responsible for leading and testing of billing, rating, mediation interface components Provided input, details for billing, rating, mediation area of the master test strategy deliverable Provided input, feedback for statement of work agreements with third party vendor partners Mapped requirements for new solution to test scripts and test cases based upon business requirements Led, managed test personnel in regards to test rules, test cases development and loading of into Quality Center Coordinated, executed work processes involving guiding, rating and billing of usage thru customer life cycle Managed receiving/sending files with third party interface partners; Monitored execution process Catherine J. Bonner Huntley, IL 60142 Cell: (847) 401-9380 Home: (847)844-9366 E-mail: Catherine.Bonner333@yahoo.com Test Engineer team member for Strategic Operational Program One of forty original organizational members selected for the Business Case Analysis Involved with company’s analysis for final vendor selections to provide new solution Responsible for testing input into development of: Request for Proposal documents, Conference Room Pilot Use Cases creations, Statement of Works documents for final vendors selected Responsible for test sections of program-level Test Strategy document Performed in-depth Products Offerings analysis for current customers in all USCC markets; provided input regarding constraints and risks involved for targeted markets, submarkets to migrate first SQA Test Analyst III (2007-2009) Responsible for creation of release-level test plans, test cases; taking into consideration all in-scope projects, change management enhancements, fixes scheduled for upcoming release into production Provided analysis of release-level test scope needed given the new projects functional test coverage Provided execution timeline schedule; executed planned release-level testing of code changes Performed gap and core functionality analysis Executed online transaction flows for customer creation, updates and batch end of day, billing processing Performed customer data, bill cycle selections for release-level testing Coordinated, supported and assisted project-level testers for needs regarding data setup and sql queries Represented Test team for release readiness, go-no go meetings; provided final test summary results Provided test support for cutover nights Represented Test team in weekly change management meetings by: providing input, test estimates, approvals Performed management of master test cases suite in Quality Center; ensured that new test cases appropriately merged into master test bed SQA Test Analyst II (2003-2007) Led several USCC internal projects, Vendor partner upgrade projects simultaneously Developed test: strategy, scope, plans, cases, scenarios per requirements specifications Provided input into our Test team’s process and methodology improvements Managed: Test thru Implementation; SDLC- Waterfall, Agile models; Generated test execution summary results Execution of tests involving: online customer creation and ordering flows, end of day | billing batch processing, mobile handsets, IVR, web My Account testing Represented QA in change management decisions Provided User Acceptance Testing support, data mine for UAT test cases Worked with Development, Release Management, Change Control, Infrastructure and Management teams Systems Analyst (2001-2003) Developed, enhanced and supported CARES software/systems working with customized Amdocs Ensemble product, Oracle databases, SQL *Plus, Micro focus COBOL, Pro C, FOCUS reporting in a HP/Unix OS envs Worked SDLC including: requirements gathering, analysis, design, coding, testing, training, documentation Generated increased customer satisfaction thru timely problem solving/resolution and follow-through Maintained stable performance under pressure/stress situations Provided scheduled Production 24/7 On-Call support Underwriters Laboratories Inc., Northbrook, IL (1989-2001) Senior Programmer, Analyst Team Lead for data conversion project from mainframe environment to client/server environment Created, enhanced and supported in-house Project, Procurement and Specialized software systems Provided programming code creation, updates for multiple project assignments References available upon request
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