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					Improvement Plan for the Early Years Best Value Review

Appendix 1

BEST VALUE REVIEW OF EARLY YEARS

IMPROVEMENT PLAN

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Improvement Plan for the Early Years Best Value Review

CONTENTS Part One: Advice for Parents Part Two: Parenting Programmes Part Three: Children in Need

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Improvement Plan for the Early Years Best Value Review

Part One: Advice for Parents
OUTCOME (end result) KEY ACTIONS TO ACHIEVE OUTCOMES Specific actions Why needed Who does it DEPLOYMENT When Start – finish Budget ASSESSMENT Success criteria SMART indicators

1. Provide information in a format that engages fathers

Accessible for all

a) ensure that leaflets include images of fathers b) target information on web-sites to fathers c) provide information for fathers through employers

Low usage of services by fathers, good practice from HO study

Children & Young Peoples Strategic Partnership , EYCDP Children & Young Peoples Strategic Partnership , EYCDP Children & Young Peoples Strategic Partnership , EYCDP Children & Young Peoples Strategic Partnership Children & Young Peoples Strategic Partnership Children & Young Peoples Strategic Partnership Children & Young Peoples Strategic Partnership Members Children & Young Peoples Strategic Partnership , EYCDP Children & Young Peoples Strategic Partnership , EYCDP Children & Young Peoples Strategic Partnership , EYCDP

July 02 – April 03

Re align within existing budgets

Number of males contacting the services

Dec 02

Re align within existing budgets

On going

Re align within existing budgets

2. Provide services which are appropriate for parents/carers from black and ethnic minorities
a) identify the local needs for services for parents/carers from ethnic minorities b) provide services to meet the needs identified a) provide information in short documents b) encourage staff to tell people verbally about universal advice services 5.6% of ‘children in need’ from black or ethnic minorities
Children and Young Peoples Strategic Plan 03 Children and Young Peoples Strategic Plan 03 On going Re align within existing budgets Re align within existing budgets

Number of users of services

3. Provide information in a way that engages parents/carers with poor literacy skills
Highlighted in the national good practice guide
Re align within existing budgets Re align within existing budgets

Number of users of services

On going

4. Promote universal services
a) provide information on universal service through the work place. b) explore the possibility of a share ‘card’ for parents with the universal advice services details c) give information through Health Visitors, School Nurses, GP’s Schools etc. Low awareness of parents help lines amongst those surveyed
On going Re align within existing budgets

Number of users of services

Dec 02

Re align within existing budgets

Ongoing

Re align within existing budgets

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Improvement Plan for the Early Years Best Value Review
OUTCOME (end result) KEY ACTIONS TO ACHIEVE OUTCOMES Specific actions Why needed Who does it DEPLOYMENT When Start – finish Budget ASSESSMENT Success criteria SMART indicators

5. Have a clear local understanding of which services do what

Appropriate referrals to specialist services

a) Build on data collection from review, identifying services a) Map provision in levels of service – primary, secondary, tertiary

Lack of awareness of local provision

Children & Young Peoples Strategic Partnership , Children & Young Peoples Strategic Partnership ,

Children and Young Peoples Strategic Plan 03 Children and Young Peoples Strategic Plan 03

Re align within existing budgets Re align within existing budgets

Number of users of services

6. Maximise the use of the general services
a) use the information collected during the review to provide telephone list to all workers b) provide information and links on web-site c) provide information on advice services through employers. Need to meet the needs of the majority of the population through primary level services.
Children & Young Peoples Strategic Partnership , EYCDP Children & Young Peoples Strategic Partnership , EYCDP Children & Young Peoples Strategic Partnership , EYCDP TBD Re align within existing budgets

Number of users of services

Ongoing

Re align within existing budgets

Ongoing

Re align within existing budgets

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Improvement Plan for the Early Years Best Value Review
OUTCOME (end result) KEY ACTIONS TO ACHIEVE OUTCOMES Specific actions Why needed Who does it DEPLOYMENT When Start – finish Budget ASSESSMENT Success criteria SMART indicators

High quality services

7. Encourage information services to adopt national standards such as Information Quality Mark, Telephone Helpline Association Standards.
a) When Southend on Sea Borough Council funds services, identify the most appropriate standard. b) Map service against criteria for standard c) Apply for quality mark. Good practice
Providers of Advice services Grant round 2003 Re align within existing budgets

Satisfaction of users of service

Providers of Advice services Providers of Advice services

Children and Young Peoples Strategic Plan 03 April 03

Re align within existing budgets Re align within existing budgets

8. Develop the local network of advice providers to share expertise
a) using info from review identify agencies providing advice to parents b) feed into the planned parenting work Highlighted in national good practice reports
Children & Young Peoples Strategic Partnership and EYDCP Children & Young Peoples Strategic Partnership and EYDCP Children & Young Peoples Strategic Partnership LEA & EYCDP On going Re align within existing budgets

Satisfaction of users of service

Dec 02

Re align within existing budgets

9. Ensure that advice services provide information on the concerns of local parents
a) develop information on managing behaviour problems in a variety of formats b) look at using the CIS to provide information on the top concerns c) ensure all local services working with families have access to the information d) review the concerns of local parents and produce information on these issues Services need to reflect local priorities – highlighted through parent consultation
On going Re align within existing budgets Re align within existing budgets Re align within existing budgets Re align within existing budgets

Satisfaction of users of service

On going

LEA & EYCDP

On going

Children & Young Peoples Strategic Partnership

Children and Young Peoples Strategic Plan 03

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Improvement Plan for the Early Years Best Value Review

Part Two: Parenting Programmes
OUTCOME (end result) KEY ACTIONS TO ACHIEVE OUTCOMES Specific actions Why needed Who does it DEPLOYMENT When Start – finish Budget ASSESSMENT Success criteria SMART indicators

Accessible for all

10. Promote and provide parenting programmes in a way that engages fathers
a) target information through web-sites b) target information through employers c) carry out further research on the areas fathers would want covered in programmes Low attendance at programmes by fathers
Children & Young Peoples Strategic Partnership Children & Young Peoples Strategic Partnership and EYDCP Children & Young Peoples Strategic Partnership On going Re align within existing budgets Re align within existing budgets

Number of males using programmes

On going

April 03

Re align within existing budgets

11. Promote and provide parenting programmes in a way that engages parents/carers from black and ethnic minorities
a) Develop formal & informal links with community groups b) Provide parenting programmes in community venues. National good practice. highlighted by SSI and OfSTED
Children & Young Peoples Strategic Partnership Children & Young Peoples Strategic Partnership Children & Young Peoples Strategic Partnership Children & Young Peoples Strategic Partnership Children & Young Peoples Strategic Partnership On going Re align within existing budgets Re align within existing budgets

TBD

Number of parents/carers from ethnic minorities using programmes

12. Raise awareness of parenting programmes amongst professionals
a) give the information collected during the review to professionals in all agencies b) update the information collected c) develop other ways of giving information to professionals
July 02

Lack of knowledge of primary services across professionals

Re align within existing budgets Re align within existing budgets Re align within existing budgets

Number of users of programmes

On going

July 02 and beyond

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Improvement Plan for the Early Years Best Value Review
OUTCOME (end result) KEY ACTIONS TO ACHIEVE OUTCOMES Specific actions Why needed Who does it DEPLOYMENT When Start – finish Budget ASSESSMENT Success criteria SMART indicators

13. Develop referral protocols for parenting programmes between agencies
a) develop protocols with Voluntary Sector organisations receiving grants to allow professionals to refer to their services b) develop protocols to allow Voluntary Sector programme providers to refer to secondary services Voluntary Sector services funded through Southend on Sea Borough Council grants – but places not being sort by local professionals. Need to be clear that when service needs secondary service this will be possible Tertiary services over stretched as primary services are not being use to their best advantage
Children & Young Peoples Strategic Partnership April 03 Re align within existing budgets

Number of users of programmes

Children & Young Peoples Strategic Partnership

Grant round 03

Re align within existing budgets

14. Maximise the use of the general services
a) provide information on the range of programmes to professionals b) provide information to parents on universal services c) look at grant conditions for groups receiving grants who provide parenting programmes, to allow referrals from statutory services
Children & Young Peoples Strategic Partnership Children & Young Peoples Strategic Partnership Children & Young Peoples Strategic Partnership On going Re align within existing budgets Re align within existing budgets Re align within existing budgets

Number of users of programmes

On going June 02 – April 03

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Improvement Plan for the Early Years Best Value Review
OUTCOME (end result) KEY ACTIONS TO ACHIEVE OUTCOMES Specific actions Why needed Who does it DEPLOYMENT When Start – finish Budget ASSESSMENT Success criteria SMART indicators

High quality services

15. Develop the local network of parenting programme providers to share expertise
c) using info from review identify agencies providing programmes d) convene group National good practice . highlighted by SSI and OfSTED
Children & Young Peoples Strategic Partnership Children & Young Peoples Strategic Partnership Children & Young Peoples Strategic Partnership Council Voluntary Sector partnership co-ordinator July 02 Re align within existing budgets

Satisfaction of users of service

July 02

Re align within existing budgets

16. Adopt voluntary national standards when published
a) statuary services adopt national standards b) Voluntary Sector services receiving grant aid adopt national standards National good practice . highlighted by SSI and OfSTED
TBD Re align within existing budgets Re align within existing budgets

Satisfaction of users of service

TBD

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Improvement Plan for the Early Years Best Value Review

Part Three: Children in Need
OUTCOME (end result) KEY ACTIONS TO ACHIEVE OUTCOMES Specific actions Why needed Who does it DEPLOYMENT When Start – finish Budget ASSESSMENT Success criteria SMART indicators

Cross agency provision

17. Improve the co-ordination of purchasing services c) Develop joint commissioning of services for Children in need d) Use Health Act Flexiblities for joint purchasing of services for children in need Compete
Southend on Sea Borough Council /Southend Primary Care NHS Trust Southend on Sea Borough Council /Southend Primary Care NHS Trust Oct 02 TBD

Joint Commissioning strategy in place

Oct 02

TBD

18. Improve the co-ordination of service provision for individual children.
a) Provide joint specialist services a) Carry out an independent audit of Marigold b) Review effectiveness of Family Group Conferences c) If appropriate extend use of Family Group Conferences a) Investigate level of need for a service b) Jointly provide service in school setting c) Evaluate service Compete
Health/ Social Care/LEA March 04 TBD

TBD

19. Review the role of Marigold Family Centre, in light of the services provided by other services
Social Care Social Care Social Care April 03 Completed On going TBD Within existing budget

TBD

20. Develop a preventative family support service
Compete
Social Care/LEA LEA/Social Care Social Care /LEA Completed Sept 02 Annually Budget already allocated Budget already allocated Budget already allocated

TBD

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Improvement Plan for the Early Years Best Value Review
OUTCOME (end result) KEY ACTIONS TO ACHIEVE OUTCOMES Specific actions Why needed Who does it DEPLOYMENT When Start – finish Budget ASSESSMENT Success criteria SMART indicators

Good links to mainstream services

21. Develop market of secondary providers of day care for vulnerable children
a) Develop market of private sector providers of secondary level day care b) Have clear referrals from Queensway Day Nursery and secondary providers a) Have clear representation on EYCDP from services for children in need b) Ensure EYCDP Plan reflects needs of children in need Compete – need to develop market
LEA/EYCDP Oct 02 Re align within existing budgets Re align within existing budgets

LEA/Social Care with EYCDP

Oct 02

Number of children moving on from Queensway to other providers

22. Develop more effective links with primary and secondary providers
Compete – need to develop market
LEA/Social Care with EYCDP LEA/Social Care with EYCDP

Completed April 03 April 03

Re align within existing budgets Re align within existing budgets

Number of child care places for children in need

23. Develop the EYCDP
a) Appoint EYDCP manager b) Carry out activity detailed in report DSC 377
LEA/Social Care with EYCDP LEA/Social Care with EYCDP April 03 May 2002 Re align within existing budgets Re align within existing budgets

Number of child care places

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