CMHK COMMON FEATURES USER GUIDE by linxiaoqin

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									                               CMHK COMMON FEATURES USER GUIDE                         1
24-Hour Customer Care Hotline Operation Guide                                                                       Bill Enquiry
•
    Call 2945 8888 / Use handset to dial 888                                                                        Check usage/account information
                                                                                                                                                    - Check airtime & mobile data usage, payment due date
•
    Select language Cantonese (1) / English (2) / Mandarin (3)                                                      *   122 #
                                                                                                                                                      and bill account via SMS ($0.2 per enquiry)
•
    Enter CMHK mobile phone number
•
    Press the required number to select menu                                                                        *   122
                                                                                                                                    *
                                                                                                                                   01 #             - Check data roaming usage via SMS (Free of charge)
                                                                                                                                                    - Check the payment due date and bill amount of
    (Through out the service introduction, you may press "0" to return to the main menu or press "9" to return to
    the previous menu at any time.)
                                                                                                                    *   127 #
                                                                                                                                                      your latest bill via SMS (Free of charge)
                                                                                                                                                    - Check the billing details of your latest bill via MMS
Main Menu                                           Sub-Menu                                                        *   120 #
                                                                                                                                                                 (Enquiries from overseas destinations are subject to data roaming charges.)
                                                                                                                                                               - Receive free monthly reminder SMS when the latest
 1 Monthly Invoice Copy,
   Account Information &
                                                1 Monthly Invoice Copy, Airtime Usage &
                                                    Account Information
                                                                                                                    *      120
                                                                                                                                    *     01           #
                                                                                                                                                                 MMS bill is ready
   Payment Method                               2 Payment Methods & Check Address Proof                              #     122                                 - Listen to bill details on handset (Local intra-network/Basic
                                                                                                                                                                 airtime will be deducted)
                                                    Submission Date
                                                3                                                                    888                                       - Listen to bill details: select language, enter CMHK
                                                    Change Customer Password
                                                                                                                                                                 mobile phone number & press 1 1
                                                4   Service Plan & Free Value-added Service                         (Or call 29458888 on other telephone)        (Local intra-network/Basic airtime will be deducted if call is made
                                                5   Contract Period                                                                                              via handset)
                                                6   Remaining Handset Rebate Amount                                 Access                  mobile portal - Select "Customer Service"                         "Bill Enquiry"
    2 Operation of Remote                                                                                                                                        (data usage will be charged)
                                                1   Set Remote Call Forwarding
                                                                                                                    Visit 1cm website                          - 1cm.hk.chinamobile.com
       Call Forwarding &                        2   Cancel Remote Call Forwarding
                                                                                                                    Access Customer Service                    - Select "Bill Enquiry" to check your most recent
       Activation of                            3   Activate Voice Mail
                                                                                                                    Mobile App                                   3 monthly bills
       Value-added Services                     5   Register for Connecting Tone Service
                                                6   Activate Mobile Data, MMS Service and
                                                    Check Handset Settings
                                                7   Activate Conference Call & Hong Kong Ringback
                                                    Tone Service
                                                                                                                    Download Ringtone/Picture
    3 1-Card-Multi-Number                       1   IDD Service
       Service, IDD, Roaming, UTV               2   Roaming & Handset Rental Service
                                                                                                                    •
                                                                                                                        Download to your own handset:
       & Value-added Services                   3   Connecting Tone, Financial,                                     *     111
                                                                                                                                    *Ringtone/Picture short code #
                                                    Other Information & Download Services                           •
                                                                                                                        Download to friend's handset:
                                                4   UTV Service
                                                5   1-Card-Multi-Number Service                                     *     111
                                                                                                                                    *Ringtone/Picture short code
                                                                                                                                                                                *      Friend's Mobile No.             #

                                                6   SMS & MMS
                                                7   Other Value-added Services
    4 BlackBerry Service,                       1   BlackBerry Service
       Mobile Data Service &                    2   Mobile Data Service & Handset Settings                          Connecting Tone Service
       Handset Settings                         3             Mobile Portal
                                                    Mobile TV                                                       To apply / set up / download connecting tones
                                                4                                                                                                                                        #       333
                                                6   Mobile MSN                                                      To apply "My Channel"
    5 Addresses of Shops,                       1   Shops & Customer Centre Addresses
       Customer Centre,                         2   Change of Services
       Network Service Opinion                  3   Repair Service
       Zone & Other Enquiries                   4   Retrieve Service Details by FAX                                                                2
                                                                                                                    Call Forwarding
                                                5   Network Service Opinion Zone
    6 Report Loss                                                                                                   All Call Forwarding
    7 Prepaid SIM Card                          1 Using Methods, Recharge Methods &                                   Activate
                                                  Value-added Services                                                De-activate
                                                                                                                                                                     * *          21
                                                                                                                                                                                         *       Tel. No. #
                                                                                                                                                                     #     #      21 #
                                                2 Prepaid SIM Card Information
                                                                                                                    No Answer Call Forwarding 2
    8 Latest Marketing Promotions
                                                                                                                     Activate
                                                                                                                     De-activate
                                                                                                                                                                     * *          61
                                                                                                                                                                                         *       Tel. No. #
                                                                                                                                                                     #     #      61 #
1    Applicable to CMHK service plan subscribers.                                                                   Unreachable Call Forwarding 2
                                                                                                                     Activate
                                                                                                                     De-activate
                                                                                                                                                                     * *          62
                                                                                                                                                                                         *       Tel. No. #
                                                                                                                                                                     #     #      62 #
1cm Website                                                                                                         Busy Call Forwarding 2
1cm Website                             - 1cm.hk.chinamobile.com                                                      Activate
                                                                                                                      De-activate
                                                                                                                                                                     * *          67
                                                                                                                                                                                         *       Tel. No. #
                                                                                                                                                                     #     #      67 #
                                            To check/ pay bills, subscribe/change of services and
                                            purchase handsets etc.
                                                                                                                    Quick Activation of all the above Call
                                                                                                                    Forwarding function to the same tel. no.
                                                                                                                                                                     * *          004
                                                                                                                                                                                           *      Tel. No. #

                                                                                                                    (except All Call Forwarding)
To Receive Info Express Service for Free
                                                                                                                    To de-activate all the above Call                #     #      002        #
*        129
                 *     00      #                                                                                    Forwarding functions

                                                                                                                    Remote Call Forwarding (To activate/de-activate All Call Forwarding via other touch-tone phone)
                                                                                                                    To activate, dial 29458888 Select language Enter CMHK mobile phone number 2 1
                                                                                                                    To de-activate, dial 29458888 Select language Enter CMHK mobile phone number 2 2
Short Message Service (SMS)
Send International SMS                  •
                                            Compose your message                                                    2   Once customer has activated voice mail service, calls will be forwarded to the voice mail automatically
                                                                                                                        (except when roaming) when customer's mobile is unreachable, busy or has no answer, even if none
                                        •
                                            Press + or 001 Country Code Tel. No.                                        of these call forwarding functions is activated.
                                CMHK COMMON FEATURES USER GUIDE
Call Waiting & Call Hold                                                                                                IDD001 Service
Activate
                                                      *     43      #                                                   To call overseas                           001          Country Code Area Code                      Tel. No.
De-activate                                            #    43      #                                                   To block all outgoing calls
                                                                                                                          Activate
                                                                                                                          De-activate
                                                                                                                                                                   *       33
                                                                                                                                                                                  *        PIN        #
                                                                                                                                                                    #      33
                                                                                                                                                                                  *        PIN        #

                                       (To activate this feature, new customer is required to call 29458888
                                                                                                                        To block all incoming calls
Conference Calling                      Select language Enter CMHK mobile phone number and press 2            7   )       Activate
                                                                                                                          De-activate
                                                                                                                                                                   *       35
                                                                                                                                                                                  *        PIN        #
To use this feature, all calls must be dialed from the same party.                                                                                                  #      35
                                                                                                                                                                                  *        PIN        #

To Set Up a Three-way Conference Call                                                                                   To block outgoing international IDD calls

•
    Please ask the rst caller to hold the line, then press 2
                                                                                                                          Activate                         331
                                                                                                                                                                   *               *        PIN           #

•
    Enter the second caller's mobile number
                                                                                                                          De-activate                 # 331
                                                                                                                                                                                   *        PIN           #
                                                                                                                        To block all incoming calls when roaming overseas
•
    Press 3                                                                                                               Activate                          351
                                                                                                                                                                   *  PIN
                                                                                                                                                                                   *                      #

To talk to one caller while setting the other caller on hold
                                                                                                                          De-activate                  # 351          PIN
                                                                                                                                                                                   *                      #
                                                                                                                        To block outgoing international calls when roaming overseas (except calls to HK)
•
    Press 2 then 1 (the rst caller) or 2 (the second caller) to choose whom you

    want to continue the conversation with, then press
                                                                                                                          Activate                          332
                                                                                                                                                                   *  PIN #
                                                                                                                                                                                   *
                                                                                                                          De-activate                 # 332           PIN #
                                                                                                                                                                                   *
•
    To include the waiting caller back into the conversation, press 3                                                   The availability of this feature depends on the network setting of overseas networks. The default PIN should be "0000".
                                                                                                                        To change the PIN, please refer to your handset manual.


                                                                                                                                                            (No registration nor deposit required for IDD1597 service. You can make calls to
                                                                                                                        IDD1597 Service                     designated countries, please refer to the lea et for details.)

                                       (To activate this feature, new customer is required to call 29458888             To call overseas                          1597          Country Code                  Area Code     Tel. No.
Voice Mail                              Select language Enter CMHK mobile phone number and press 2            3   )
                                                                                                                        To temporarily cancel or re-activate IDD1597 service:
To Retrieve Voice Message from Mailbox
•
    Retrieve via customer's handset                        218
                                                                                                                        Re-activate
                                                                                                                                                                  *       107
                                                                                                                                                                                  *       01      #

•
    Retrieve via other telephone 3                         92089218
                                                                                                                        Temporarily De-activate
                                                                                                                                                                  *       107
                                                                                                                                                                                  *       02      #

•
    Retrieve from overseas                                 +     852 92089218                       or
                                                                                                                        Roaming Service
                                            138       218 #
                                                           *              *
Customer can also use Voice Mail service while roaming abroad. Please refer to the                                      China Roaming Customer Service Hotline                                                            400 120 4000
                                                                                                                        (Service plan customers can call this hotline for free in China)
"Roaming Service" section for the using methods.
                                                                                                                        Customers can temporarily de-activate or re-activate roaming service according to their needs:
Customer can follow the voice instruction to change system language and password.
                                                                                                                        Re-activate
The selected language will be applied to the system's voice instruction, caller's recording
instruction and SMS noti cation.
                                                                                                                                                                      *    109
                                                                                                                                                                                      *     01        #
                                                                                                                        (Customers are required to activate the roaming service before leaving Hong Kong)

To Retrieve Fax                                                                                                         Temporarily De-activate
                                                                                                                                                                      *    109
                                                                                                                                                                                      *     02        #
•
    Print your fax out by using any fax machine with headset feature 92089218
3   Customer has to enter the PIN by following the voice instruction. If you have never changed your PIN, the default
                                                                                                                            138 Roaming Service (No registration or deposit is required)
    PIN should be "0000".
                                                                                                                        To call back Hong Kong 6
                                                                                                                                                                      *    138
                                                                                                                                                                                      *     HK telephone no.               #
                                                                                                                                                            7 8


                                                                                                                        To call local number                          Area code (if applicable) Telephone no.
                                                                                                                        To call other countries 6
                                                                                                                                                                      *    138
                                                                                                                                                                                      *     001           Country Code         Area Code
                                                                                                                                                          7 8


Mobile Data Service                                                                                                                                                   Telephone no. #
                                                                                                                        To retrieve voice messages
•
    Re-activate
                                                           *     106
                                                                          *     01      #
                                                                                                                        from mailbox 6 7 8
                                                                                                                                                                      *    138
                                                                                                                                                                                      *     218           #

    Temporarily De-activate
                                                           *     106
                                                                          *     02      #
•

                                                                                                                        Using Voice Mail while
Customers can also choose di erent mobile data service plans/packages according to                                      roaming abroad 9
                                                                                                                                                                      * *         Forward Code
                                                                                                                                                                                                               *   62386238 #

their needs, please visit our shops for details.
                                                                                                                        Forward Code: 21-All Call Forwarding, 61-No Answer Call Forwarding, 62-Unreachable Call Forwarding,
To Apply Extra Data Usage 4
(Applicable to 3G/4G customers)
                                                           *     114      #
                                                                                                                        67-Busy Call Forwarding

4   Charges apply once you apply extra data usage via the above method, please refer to the lea et for details.
                                                                                                                        Alternatively, you can use IDD001 service to call HK or call other countries directly:

                                                                                                                        To call back Hong Kong                        +    852 HK telephone no.
                                                                                                                        To call other countries                       + Country Code Area code (if applicable) Tel. No.
Cross-Border Communication Service
                                                                                                                        6   Please cancel all Call Forwarding functions before using " 138 Roaming Service". Please key in        # # 002 #         .
China "1-Card-Multi-Number" Value-added Service                                                                         7   Only applicable to certain designated Roaming Countries.

Activate 5
                                                           *     110
                                                                          *     008         #                           8   Roaming charges apply once you answer the return call from our system, regardless of whether the called
                                                                                                                            line is busy, unreachable, or has no answer.
Hong Kong Ringback Tone Service
                                                                                                                        9   Customer is required to subscribe Voice Mail, Call Forwarding and IDD001 services.
                                                                                                                            Two-way roaming charges will be levied if calls are forwarded back to Hong Kong or voice mail while roaming
Activate 5
                                                           *     108      #
                                                                                                                            under the No Answer, Unreachable or Busy Call Forwarding setting. To save roaming costs, customer can cancel
5   Monthly charges apply once you activate the services via the above methods.                                             the Call Forwarding setting by pressing # # 002 # before leaving Hong Kong.
                                                                                                                                                                                                                                   M/P/ECFUG/4082/1208/013

								
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