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					Registration Services
        Mark Kosters
      10 November 1998
                                   Outline
    Current InterNIC Statistics
    Customer Service
    Engineering
    What’s in the Future?




10 November 1998                   Mark Kosters
NANOG Meeting
Atlanta, Georgia
  (000’s)

3000
                                                  Registration Growth
                                                                                                         2,777

2500
                                                                                                2,289
2000
                                                                                      1,862
                                                                             1,541
1500
                                                                     1,296
                                                            1,040
1000
                                                     818
                                            627
 500                              461
                          340
                   246
        177
   0
       Dec’95    Mar '96 Jun '96 Sept '96 Dec '96   Mar '97 Jun '97 Sept '97 Dec '97 Mar '98   Jun '98   Sep '98
          = .NET ., ORG, .EDU Registrations                         = .COM Net Registrations

       10 November 1998                                                                 Mark Kosters
       NANOG Meeting
       Atlanta, Georgia
            Top-Level Domain Distribution as
                       of September 30, 1998
                                                            OTH ER
                                       NET                   0 .0 %
                                       9.1%




                          ORG
                          6.6%



                   E DU
                   0.1%




                                                                                   COM
                                                                                   8 4.2 %




                     C OM           E DU       OR G                   NE T       OT H E R     T OT A L
                   3, 4 56 ,6 5 9   5 ,1 17   2 72 ,3 4 5         3 7 1 ,8 3 8     8 75      4 ,1 0 6 ,8 3 4




10 November 1998                                                                                               Mark Kosters
NANOG Meeting
Atlanta, Georgia
                     International Registrations

                                               138,000
140,000
                                     128,000
120,000
                            98,000
100,000
                   81,000
80,000

60,000

40,000
10 November 1998                                  Mark Kosters
NANOG Meeting      4Q'97    1Q'98    2Q'98      3Q'98
Atlanta, Georgia
                  Domain Updates Per Month

  40 0,00 0



  35 0,00 0



  30 0,00 0



  25 0,00 0



  20 0,00 0



  15 0,00 0



  10 0,00 0



   5 0,00 0



          0
                                                                                                                                      M a r -9 8




                                                                                                                                                                                                                          A u g -9 8
                                   N o v -9 7




                                                                                                                                                          A p r -9 8
                                                                                                                F e b -9 8




                                                                                                                                                                                          J u n -9 8
                                                                                                                                                                            M a y-98
                  O c t -9 7




                                                                                                                                                                                                                                         S ep -98
                                                                                                                                                                                                        J u l -9 8
                                                               D e c- 9 7




                                                                                           J an -98




     O c t -9 7    N o v- 9 7                   Dec-9 7                     Ja n -9 8                 F e b -9 8             M a r- 9 8            A pr -9 8           M ay - 98       J un- 9 8        Ju l- 9 8          A ug - 98                Se p- 9 8
    2 1 1, 5 88       9 5 ,7 0 7                1 5 0 ,6 5 6                1 4 3 ,8 6 2              1 6 8, 18 9            2 8 2 ,3 1 5          3 1 2 ,2 1 1        2 2 5, 1 92     2 5 8 ,0 4 4    3 2 8 ,9 4 1       2 6 0 ,0 9 1              3 75 , 10 4




10 November 1998                                                                                                                                                                                                     Mark Kosters
NANOG Meeting
Atlanta, Georgia
                                                                                                              Telephone Requests
                                                                                                                                                 P h o n e s

  8 0 ,0 0 0



  7 0 ,0 0 0



  6 0 ,0 0 0



  5 0 ,0 0 0



  4 0 ,0 0 0



  3 0 ,0 0 0



  2 0 ,0 0 0



  1 0 ,0 0 0
                                              N o v -9 7




          0




                                                                                                                                                                                  ay-98
                                                                                                                       F e b -9 8




                                                                                                                                            M a r- 9 8




                                                                                                                                                                                                                             A u g -9 8
                                                                                                                                                                 A p r -98
                                                                                                 J a n -9 8
                    O c t- 9 7




                                                                                                                                                                                             J un -98




                                                                                                                                                                                                                                          S e p -98
                                                                        D ec - 9 7




                                                                                                                                                                                                          J u l- 9 8
                                                                                                                                                                                  M
       O c t -9 7                N o v- 9 7                Dec-9 7                   Ja n -9 8                F e b -9 8            M a r- 9 8            A pr -9 8          M ay - 98    J un- 9 8     Ju l- 9 8           A ug - 98       Se p- 9 8
       3 7 ,3 1 4                3 5 ,9 6 7                3 9 ,2 1 8                38 , 58 5                4 0 ,4 7 6            4 9 ,1 9 3             4 7, 99 9         5 0 ,1 3 5   6 4 ,7 0 8    7 1, 9 75           68 , 81 1       6 0 ,6 0 0




10 November 1998                                                                                                                                                                                                       Mark Kosters
NANOG Meeting
Atlanta, Georgia
                                             Whois Queries by Month
 90 ,00 0,00 0



 80 ,00 0,00 0



 70 ,00 0,00 0



 60 ,00 0,00 0



 50 ,00 0,00 0



 40 ,00 0,00 0



 30 ,00 0,00 0



 20 ,00 0,00 0



 10 ,00 0,00 0



             0
                                                                                                                    M a r -9 8
                                N o v -9 7




                                                                                                                                                                                    J u l -9 8
                                                                                                                                                        M a y-98




                                                                                                                                                                                                     A u g -9 8
                                                                                                                                        Ap r -98
                                                      De c -97




                                                                           J an -98




                                                                                                  Fe b -98




                                                                                                                                                                       Ju n -98




                                                                                                                                                                                                                           S e p -98
                 O c t- 9 7




      Oct-97           Nov-97                Dec-97               Jan-98                F eb-98              Mar-98               Apr-98            May-98          Jun-98          Jul-98                        Aug-98                Sep-98
    22,676,595   26,678,828              26,678,828              35,576,432           40,444,506             40,165,142          41,619,102        53,864,428      30,649,397     62,794,599         77,815,985                        73,980,717




10 November 1998                                                                                                                                                                                 Mark Kosters
NANOG Meeting
Atlanta, Georgia
                                                                           Monthly Email Sent to
                                                                            Hostmaster Address
    1,200,000




    1,000,000




      800,000




      600,000




      400,000




      200,000




                0           Oct                 No                 Dec                 Jan                 Feb                 Ma                 Ap                 Ma                  Jun               Jul                 Au             Sep
                            -97                 v-                 -97                 -98                 -98                 r-                 r-                 y-                  -98               -98                 g-             -98
                                                97                                                                             98                 98                 98                                                        98




                                  Oct -9 7           N o v -9 7          D ec-9 7            J a n- 98           Feb- 9 8           M ar- 9 8          A pr- 98           M a y -9 8           J u n-9 8          J ul- 98      Au g -9 8       Sep- 9 8
   T o t a l E -M a i l s         5 1 9 ,5 04        4 4 4, 7 52         5 4 7, 61 5         4 64 , 10 5         5 43 ,6 6 4        60 5 ,1 6 5        80 3 ,3 8 6        7 8 4 ,4 0 2     7 7 1 ,3 72           8 6 5, 2 09    8 98 ,6 4 7   1 ,0 8 7, 5 71
   D a il y A v e ra g e           16 , 75 8          14 ,8 2 5          1 7 ,6 6 5          1 4 ,9 7 1          1 9 ,4 1 7         1 9 ,5 21          2 6, 7 80           2 5, 30 3           25 , 71 2          27 ,9 1 0     2 8 ,9 8 9      36 ,2 5 2




10 November 1998                                                                                                                                                                                                    Mark Kosters
NANOG Meeting
Atlanta, Georgia
                                                                             a.root-servers.net
                                                                                 October 1998
                      2500




                      2000




                      1500
 Queries Per Second




                      1000




                      500




                        0
                             1   2   3   4   5   6   7   8   9   10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
                                                                              Days in October



10 November 1998                                                                                                    Mark Kosters
NANOG Meeting
Atlanta, Georgia
                                  Customer Service
      Help Desk
        – July 14 set a record for incoming calls: 4,142
        – Abandonment rates have been around 11%
        – Time to answer is about 2:00 minutes
        – Average call duration (once answered) is 5 minutes
        – Most frequent questions (most common first)
            Authentication

            How to change a contact

            How to change to a new ISP

            Status of a domain update




10 November 1998                                               Mark Kosters
NANOG Meeting
Atlanta, Georgia
                       Customer Service (cont.)
     Changes
        –   Registrant Name Change
                  Records here every month
                  65% of the requests are correct
                  New FAQs created
                   –   http://rs.internic.net/whats-new.html

     Email
        –   78% answered within 24 hours


10 November 1998                                               Mark Kosters
NANOG Meeting
Atlanta, Georgia
                                                             Engineering
       Operations
          –   Remote Sites
                      GTLD servers now in London and in Bay Area
                        –   Serves .com, .net, and .org only
                        –   f.gtld-servers.net
                              • 1200 queries per second
                              • Colo at PAIX
                        –   k.gtld-servers.net
                              • Seeing about 1500 queries per second
                              • Colo within Globalcenter’s space
                      Actively looking for more sites

10 November 1998                                                       Mark Kosters
NANOG Meeting
Atlanta, Georgia
                          Engineering (cont.)
     Whois searching improved
        –   Improved search scheme
        –   More aggressive with abusers
     Average registration turn-around improved
        –   Improved spammer prevention
        –   Improved internal load sharing algorithms



10 November 1998                                Mark Kosters
NANOG Meeting
Atlanta, Georgia
                       What’s in the Future?
    Contract transferred from NSF to DOC
    Amendment 11 highlights
      – Specify a registrar/registry (RRP) system by November 1
      – NewCo to appoint 10 people to review RRP by December 1
      – Test bed operational by March 31, 1999 for 5 NewCo accredited
        registrars
      – Expanded to other registrars by June 1, 1999
      – Equal access by October 1, 1999
      – Enhancements to Whois
      – Assist NewCo with details upon request
      – Operate the a.root-servers.net machine with modifications of root
        zone to be approved by DOC
10 November 1998                                            Mark Kosters
NANOG Meeting
Atlanta, Georgia
                                       Future (cont.)
     RRP Details
       – Very lightweight

       – Real-time registrations

       – Only enough information to generate zone files and

         identify which registrar has what domains
       – No contact information - held at the registrar level

       – Why so lightweight?

           Internationalization problem moved to registrar

           Privacy issues moved to registrar

           Can differentiate service between registrars more

            easily
10 November 1998                                    Mark Kosters
NANOG Meeting
Atlanta, Georgia
                                  Future (cont.)

     Transport is through SSL
     Web interface for registrar reports
     Caveat
        –   This all may change




10 November 1998                            Mark Kosters
NANOG Meeting
Atlanta, Georgia
                                                              URL

     This presentation can be viewed at the
      following URL:
        –   http://www.netsol.com/nsi/presentations/markk/
            9811nanog




10 November 1998                               Mark Kosters
NANOG Meeting
Atlanta, Georgia

				
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