2012 Alaska Tour Tips
GENERAL INFORMATION 1
Touring Alaska & Canada 2 ESCORTED CRuISETOuR TIPS 10
Personal Travel Identification Requirements 2 What Your Tour Includes 10
Climate 3 What Your Tour Does Not Include 10
Altitude 3 Tour Directors 10
Contact Information 3 Optional Meal Pan 10
Guests with Disabilities 3 Gratuities During Your Tour 11
CruiseTour Number 5 Vouchers 11
CruiseTours Luggage Program 6
CruiseTour Luggage Program Summary 7 SCENIC RAIL OPTION 11
Packing Advice 7 Anchorage Seward Cruisetrain 11 general information
Express Docs And Ship Luggage Tag Information 8
Airline Connections 8
Motor Coach Travel 8 Touring Alaska & Canada 2
Daily Schedules 8 Personal Travel Identification Requirements 2
A Note about Hotels in Alaska and Climate 3
the Yukon Territory 9 Altitude 3
Itinerary Changes 9 Contact Information 3
Guests with Disabilities 3
Booking Optional Excursions 9
CruiseTour Number 5
Extra Cost Provision 9
CruiseTours Luggage Program 6
You and Your Tour 9 CruiseTour Luggage Program Summary 7
Packing Advice 7
CRUISETOURS 9 Express Docs And Ship Luggage Tag Information 8
HOSTED CRuISETOuR TIPS 9 Airline Connections 8
What Your Tour Includes 9 Motor Coach Travel 8
What Your Tour Does Not Include 10 Daily Schedules 8
A Note about Hotels in Alaska and
Tour Hosts 10
the Yukon Territory 9
Gratuities During Your Tour 10 Itinerary Changes 9
Vouchers 10 Booking Optional Excursions 9
Extra Cost Provision 9
You and Your Tour 9
2012 Alaska Tour Tips www.hollandamerica.com | 1
TOURING ALASKA & CANADA or Western Hemisphere Travel Initiative (WHTI) countries, including some countries in the Western
We are pleased that you have selected a Holland compliant documents are required for cruises to Alaska, Hemisphere.
America Line Alaska & the Yukon CruiseTour and we Bermuda, Canada, the Caribbean, Hawaii, Mexico and Recent guidance from the Department of Homeland
look forward to your visit. the Panama Canal. u.S. and Canadian citizens ages Security indicates the documentary requirements under
We have provided this “Tour Tips” booklet* to ensure 16 and above may present one of the following valid WHTI for closed-loop cruises are not limited to cruises
that you have the finest vacation experience possible. WHTI-compliant documents: that travel only to contiguous territories or adjacent
Please take a moment to acquaint yourself with this ☐ Passport (recommended travel document) (valid islands. This means u.S. citizens calling on ports in
information. Please also read the supplemental “Know for travel by air, land and sea) Honduras, Panama, Costa Rica and Belize will also be
Before You Go” booklet* for information on the cruise ☐ Passport Card (valid for land and sea border exempt from the passport requirement.
portion of your vacation and your Express Docs for crossings only) Birth certificates from Puerto Rico issued prior to
specific information regarding your personal travel plans. July 1, 2010 are not valid forms of proof of citizenship
☐ State Issued Enhanced Driver’s License (EDL)
* These booklets are available to print or download on the Holland (valid for land and sea border crossings only)* that is accepted by U.S. Customs and Border
America Line web site (http://www.hollandamerica.com) Protection. Guests from Puerto Rico either need to
☐ Other documents approved by the Department of present a WHTI-compliant document or a government-
PERSONAL TRAVEL IDENTIFICATION Homeland Security
REQUIREMENTS issued photo identification with a validated birth
Holland America Line highly recommends that all For a list of approved documents visit: certificate issued after July 1, 2010.
guests carry a passport that is valid for at least six http://travel.state.gov/travel/cis_pa_tw/cis_pa_tw_2223.html Children: u.S. citizen children under the age of 16
months beyond the completion date of your travel. traveling on a closed-loop cruise (a cruise in the
* The EDL driver’s license, or non-driver photo identification, is offered
Having a passport will enable you to fly from the u.S. Western Hemisphere which originates and ends in the
in the U.S. states of Michigan, New York, Vermont and Washington
to a foreign port in the event you miss your scheduled same u.S. port) will be able to present their government
and in the Canadian provinces of British Columbia, Manitoba, Ontario
embarkation or to fly back to the u.S. if you need to issued birth certificate or other proof of u.S. citizenship,
and Quebec, to applicants that can prove identity and citizenship.
disembark the ship mid-cruise due to an emergency. such as a naturalization certificate or citizenship card
Please note the EDL is not the same as an Enhanced (or Endorsed)
PLEASE NOTE: It is your sole responsibility to obtain to sail. Birth certificates can be an original, photocopy
Commercial Driver’s License.
and have available the proper travel documents that or certified original. For more information regarding
U.S. citizens on closed-loop cruises: u.S. citizens on passports and WHTI compliant documents, please visit
are necessary for your travel, including all costs related
cruises in the Western Hemisphere that originate and http://travel.state.gov/travel/cis_pa_tw/cis_pa_tw_2223.html
to arrangements to obtain entry to countries you visit
terminate in the same u.S. port are required to have or call the National Passport Information Center toll
and re-entry to your destination country. Boarding may
proof of citizenship such as a valid u.S. passport or a free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793.
be denied or fines may be levied against those guests
government issued birth certificate combined with a
without proper documentation. Payment of any fines Travel by air
government issued photo I.D. Other approved proof
levied is the responsibility of the individual guest. Passports are required for all international air travel
of citizenship documents such as a passport card,
For U.S. and Canadian Citizens: to and from the united States, regardless of age or
an enhanced driver’s license (EDL) or certificate of
Travel by land or Sea citizenship. This includes air travel to and from Canada,
naturalization along with a government-issued photo
Travel document requirements vary based on cruise Bermuda, the Caribbean and Mexico.
ID are also acceptable. A passport is still the preferred
itinerary and whether international flights are required. document. PLEASE NOTE – WHTI-compliant PLEASE NOTE: Passport Cards and EDL’s are NOT
For voyages that are scheduled to end outside the u.S., documents are acceptable for entry or re-entry into the valid for air travel between Vancouver and the united
a passport that is valid for six months beyond the united States. You may be required to present additional States.
completion date of your travel is required. Passports or different travel documents when entering foreign
2012 Alaska Tour Tips www.hollandamerica.com | 2
For Non-U.S./Non-Canadian Citizens: You must enforced compliance of the Electronic System for Travel CONTACT INFORMATION
have and carry a passport valid for six months beyond Authorization (ESTA) requirement for Visa Waiver You will come to enjoy the attentive service of Holland
the duration of your travel. Please carefully verify the Program (VWP) travelers. ALL VWP travelers to the America Line personnel all across the Great Land.
existing identification requirements for your particular u.S. will be required to have an approved electronic travel Our Driver-Guides, Guest Service Hosts, McKinley
travel situation. In addition, non- u.S. citizens who authorization via ESTA. Travelers who have not obtained Explorer® Rail Guides, Klondike Spirit crew and Tour
have previously been admitted to the united States approval through ESTA should expect to be denied Concierges are all available to answer your questions
for permanent residence must carry their Permanent boarding on any air carrier bound for the u.S. Countries and provide assistance you may need during your tour.
Resident Card (Form I-551), commonly known as participating in the VWP are: Andorra, Austria, However, should a question arise during your stay in
a Green Card. Resident aliens not in possession of Australia, Belgium, Brunei, Czech Republic, Denmark, one of the following cities, you may contact the Guest
this must obtain one at the nearest office of the u.S. Estonia, Finland, France, Germany, Greece, Hungary, Service Hosts at the following numbers.
Immigration Service. Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Alyeska: 1-907-550-7711
Lithuania, Luxembourg, Malta, Monaco, the Netherlands,
Visas: Canadian visa requirements affect all Alaska Anchorage: 1-907-550-7711
New Zealand, Norway, Portugal, Republic of Korea, San
sailings, Alaska CruiseTours and Canada & New
Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Dawson: 1-867-993-5599
England sailings that enter Canada. u.S. citizens are
Switzerland, and the united Kingdom. For more details Denali: 1-907-683-2406
NOT required to obtain a Canadian Visa; however,
please visit the uS Department of State’s Visa Waiver
many of NON-U.S. or NON CANADIAN citizens Fairbanks: 1-907-452-2843
Program page at www.cbp.gov/esta.
do require a visa for Canada. (Please note almost all
cruises in and out of Seattle visit Canada as required by CLIMATE
the Passenger Services Act.) Many of our guests have questions about the weather Juneau: 1-907-586-9625
in Alaska and Canada. These destinations offer a wide Skagway: 1-907-983-2241
If you are a NON-U.S. or NON-CANADIAN citizen,
range in climate. It is not unusual for temperatures to
you will be DENIED BOARDING without compensation Seward: 1-907-550-7711
range from 40° to 90°F (4.5° to 32°C), depending on
if you do not hold the proper Visa documents. Canadian Seattle: 1-206-626-8600
location and the time of year.
officials WILL NOT allow guests to remain onboard
while in a Canadian port without proper documentation. Along the coast of British Columbia and Alaska, Talkeetna: 1-907-733-8830
To verify if your nationality requires a Canadian visa, temperatures are usually mild (50° to 60°F or 10° Vancouver: 1-604-683-5776
please visit the following Canadian immigration website: to 15.5°C) and occasional rain is to be expected.
http://www.cic.gc.ca/english/visit/visas.asp Southeastern Alaska’s temperatures range, in general, GUESTS WITH DISABILITIES
from 40° to 80°F (4.5° to 26.7°C). Spring and fall We do not discriminate against persons on the basis of
All guests, regardless of nationality, are responsible for disability. We seek, to the extent feasible, to accommodate
temperatures are cooler, but comfortable, averaging
obtaining all necessary identification. All guests should the needs of persons with disabilities. For more specific
about 47°F (8.3°C). The interior of Alaska, Yukon and
keep themselves apprised of the changes in government information regarding the following categories, please
areas of Washington State and British Columbia can
requirements. Guests arriving at the pier without visit our website at www.hollandamerica.com: Stateroom
be warmer in June and July, with temperatures often
proper documentation will be denied boarding without Information; Mobility Equipment; Ship Transfer
reaching 90°F (32°C) and above.
compensation. Holland America Line is not able to Options; Shore-side Mobility including Airports and/or
make visa arrangements en route or upon arrival. Please ALTITUDE Train Stations and Land Tours and/or Shore Excursions;
understand that this is a requirement of the Canadian During the course of your tour, you may travel at Service Animals; Blind or Low Vision; Deaf or Hard of
government, and NOT that of Holland America Line. elevations ranging from sea level to 4,700 feet. If you Hearing; Oxygen; Food Allergy Information; Children
have any concerns, we recommend you consult a with Special Needs; Wheelchair Accessible Route Maps. If
Visa Waiver Program: Effective January 20, 2010, the
physician in advance of your trip. you require special accommodations on your tour due to
Department of Homeland Security is transitioned to
2012 Alaska Tour Tips www.hollandamerica.com | 3
a disability, please contact Holland America Line Access 100 pounds without the battery are not allowed to be you. Guests who are unable to care for their own basic
& Compliance Department via e-mail at transferred from the ship to tender and/or from tender needs (e.g. dressing, eating and attending safety drills)
HALW_Access@hollandamerica.com or via phone at to shore. MuST have a capable traveling companion. In limited
1-800-547-8493; TTY 1-800-254 8669; locally at For persons not capable of walking on their own, situations (either on board or ashore), we may find
1-206-626-7044 to make arrangements. Please be advised the use of a wheelchair will be the primary mobility it necessary to ask an individual to make alternative
that accessible facilities and services can be limited in assistance aid for getting on and off the ship. In some travel arrangements, such as if an individual with a
certain areas of Alaska and the Yukon. In order to help situations, mobility assistance will involve carrying disability is unable to satisfy certain specified safety and
ensure availability of these accommodations and receive guests. Situations may occur in which guests with other criteria, even when provided with appropriate
detailed information about the accessibility of your tour, limited mobility may not be able to go ashore at the time auxiliary aids and services. The medical staff on board
we recommend that you contact Access & Compliance as they desire or are unable to go ashore at all in certain is not available for daily care unless an individual is
far in advance as possible. ports. For the safety of all concerned, the Captain shall hospitalized in the ship’s Medical Center.
Accessible hotel rooms in Alaska and the Yukon can make the final determination regarding the carrying of Airports: Wheelchair assistance that is requested for
be limited. It is important that you advise our Access guests with mobility impairments and their mobility airports must be done directly through the airline.
& Compliance Department in advance of any need assistance device (wheelchair, scooter, walker, etc.), Holland America Line is not able to arrange for
you may have for an accessible hotel room during your taking into account all appropriate matters including, wheelchair assistance at airports.
CruiseTour, so arrangements may be made with the but not limited to, weather conditions, ship’s location, Accessible Transfers: It is important that our Access
hotel properties prior to your arrival. Holland America weight of the guest, etc. While every effort is made to & Compliance Department is advised as far in advance
Line offers a limited number of staterooms designed assist guests, we are unable to provide staff members as possible, preferably at the time of booking, if you
to be wheelchair and scooter accessible. For the safety who can spend all or most of their time working with a require lift equipped transportation in order to arrange
of all guests and crew, scooters and other mobility single guest in order to address ongoing special needs. for an appropriate motorcoach to be assigned to your
equipment need to be securely stored and charged in Guests who require that level of care will need to travel CruiseTour and any airport transfers you have booked.
the guest’s stateroom, and not in hallways or elevator with a companion who is able to provide them with the The motorcoach lift capacity for the wheelchair/scooter
lobbies. Scooters left in these areas could restrict people assistance necessary. and passenger combined cannot exceed 600 pounds.
needing to travel through these areas in an emergency, Certain third-party transfer and shore excursions
particularly other guests using mobility aids, since Lift equipped transportation is limited in Vancouver.
facilities may not be fully accessible to guests with Thus, it may be necessary for Holland America Line
they would have no way of getting by a scooter left in disabilities. Although we endeavor to make sure these
a hallway. For this reason, Holland America Line has to make alternate transportation arrangements such
companies comply with legal requirements, we cannot as a sedan vehicle for guests who are able to transfer
size and weight guidelines for scooters. If you plan on guarantee all are able to provide facilities that are
bringing a scooter on the vessel, please contact our from a wheelchair to the front or back seat of a sedan.
accessible to persons with disabilities. For detailed, up For guests who are not able to transfer to a sedan,
Access & Compliance Department. to date information on accessibility issues involving due to the limited number of wheelchair accessible
Certain ship transfer operations (i.e. during tendering shore excursions, we strongly recommend contacting transfer vehicles available, it may be necessary to
and at the gangways) may not be fully accessible to our Shore Excursions Department prior to embarkation request that guests needing this vehicle travel with only
wheelchairs or scooters. When a ship is unable to dock, at 1-888-425-9376 (or locally at 1-206-626-7320). one companion from his/her party, with additional
guests are taken ashore on smaller boats called tenders. It is essential that we be notified of any special medical, members in the party accommodated separately on
Some guests with limited mobility may find it difficult physical or other requirements you may have (including standard transfer coaches.
to embark or disembark the ship at certain times while whether you intend to bring a scooter with you) as
at dock or while tendering due to steep gangways and Embarkation/Disembarkation-Wheelchair Assistance:
soon as possible, preferably at the time of booking, Guests requiring assistance with embarkation and
steps, particularly during low or high tide. Also please so that we may make our best effort to accommodate
note that scooters and wheelchairs which are more than disembarkation procedures do not need to request this
2012 Alaska Tour Tips www.hollandamerica.com | 4
assistance in advance. For embarkation procedures please a motorcoach, we suggest the use of a portable oxygen please feel free to contact the Access & Compliance
advise the Shore Operations staff upon arrival of your concentrator during your tour. When planning for Department.
need for assistance boarding the ship. Please note that appropriate battery power, please be prepared for PLEASE NOTE: Some airlines have restrictions
this service is on a first come first served basis, guests early morning departures and evening arrivals during concerning traveling with oxygen and oxygen
should be prepared to wait if assistance is not available your tour. Holland America Line’s itineraries feature containers. It is the traveler’s responsibility to be
immediately upon arrival. Guests requesting this service many highlights in order to provide you with the familiar with and comply with the regulations
will be assisted as far as the security checkpoint on the most complete vacation possible. Because of this, it is of the airline on which he/she is traveling. For
ship — if the use of a mobility device is needed while necessary to cover quite a bit of ground every day. information regarding the Transportation Security
on board, we recommend you rent a wheelchair for the Any guests needing continuous or intermittent Administration’s Screening Tips for Persons with
duration of your cruise. For additional details on the oxygen for chronic conditions must make their own Disabilities, please visit the Travelers with Disabilities
pre-arranged rental program, please see the contact arrangements prior to travel. Please contact us, or your and Medical Conditions section of their website at
information listed below for Special Needs at Sea or travel professional, for more information. The following www.tsa.dhs.gov/travelers/airtravel/specialneeds/.
CareVacations. companies have been approved for all oxygen and/ Pets: With the exception of qualified service animals for
For disembarkation procedures, please contact the Front or oxygen equipment being delivered to a Holland guests with disabilities, animals or pets are not allowed
Office once on board to advise them of your need for America Line vessel or to your beginning CruiseTour on board. If you plan to bring a service animal, you
assistance. The Front Office staff will provide you with hotel property: must call our Access & Compliance Department. (Please
details on the times and meeting location where staff Special Needs at Sea see the contact information in the GuESTS WITH
will be available to assist you in disembarking the ship. Phone: 1-800-513-4515 (locally at 954-585-0575) DISABILITIES section.) You will need to provide health
Wheelchairs: Holland America Line is no longer able Fax: 1-800-513-4516 certificate documentation for the animal.
to provide complimentary wheelchair assistance for Email: firstname.lastname@example.org Please be sure you understand the requirements for a
any purpose other than embarkation, disembarkation, Website: www.specialneedsatsea.com service animal to disembark in each port of call. The
and emergency situations. Holland America Line CareVacations/CruiseShipAssist best places to obtain specific information on required
wheelchairs are not available for shore excursions, for Phone: 1-877-478-7827 (locally at 780-986-6404) documentation and immunizations for your service
use on board, or for use during your CruiseTour. If you Fax: 1-800-648-1116 animal are the u.S. Department of Agriculture’s website,
will require regular use of a wheelchair, we recommend Email: email@example.com local customs offices in the specific ports, and from
that you bring your own wheelchair with you. You may Website: www.cruiseshipassist.com your service animal’s veterinarian. All documentation
also make advance rental arrangements prior to your and immunization requirements are established by
sailing and have a wheelchair delivered directly to the Oxygen and/or oxygen equipment deliveries will NOT
be accepted from any other company. You are welcome, government authorities and not by Holland America
ship for use on board, in ports of call, and throughout Line. Should you need assistance in locating this
your CruiseTour. however, to bring your own oxygen and/or oxygen
equipment from your home. Please note that our staff information, please contact our Access & Compliance
For additional details on the pre-arranged rental and crew are not permitted to handle your oxygen Department.
program, please see the contact information listed below and/or oxygen equipment during the embarkation CRUISETOUR NUMBER
for Special Needs at Sea or CareVacations. and disembarkation process, thus you must be able Holland America Line guests are each assigned to a
Oxygen: Guests traveling with oxygen should notify to handle your supplies if you bring your own. Please group number which corresponds to the tour itinerary.
Access & Compliance of the amount of oxygen contact the Access & Compliance Department prior The maximum group size will be determined by
being used as well as the type of oxygen or oxygen to sailing if you will require oxygen while on your the number of seats available on our motorcoaches.
equipment being used. Due to limitations on the cruise. If you require additional information on the Sometimes, a tour will be traveling with a group of
volume of gas or liquid oxygen that can be carried on ship’s facilities or ability to accommodate your needs, other guests, and, on some CruiseTour itineraries,
2012 Alaska Tour Tips www.hollandamerica.com | 5
with a Tour Concierge. Sometimes, a tour will be very ☐ Luggage may not be available immediately upon be transported separately from you and will not be
popular and more than one motorcoach will be sold. In arrival at each location. Make sure you have your accessible during transit and may not be available.
these instances we will split the total number of guests essential ID and medication with you in your hand • Recommended items for this bag include clothing,
on this tour into smaller groups. When this happens we carry tote. sleepwear, non-essential toiletries, extra shoes and
will assign a letter to your tour number, forming two How to Pack for Your Land Tour: CruiseTours anything else you might need in the evenings, but
different and distinct motorcoaches that will travel the cover great distances and involve various arrivals and not need access to during the day.
same itinerary. For example, when there are two tour departures. Packing light and minimizing bags needed
Y2C’s, there will be a tour Y2CA and Y2CB. When you • You will receive luggage tags and instructions for
on land will help you get the most out of our luggage your Join Me Tonight luggage either onboard prior
arrive into Alaska, all hotel and motorcoach assignments transportation services. The best way to be comfortable
will be organized around these splits. to debarkation, or in Anchorage, Fairbanks, or
and avoid hassles is to choose casual, comfortable Whitehorse upon arrival.
If you are traveling with guests on a separate booking, clothing you will be able to wear all day.
please make sure that your travel professional advises • If you are traveling on Yukon & Denali
There are four categories of luggage. CruiseTours (Tours Y1* – Y3* and Y5* – Y6*)
Holland America Line of this information at least
30 days prior to departure. We will do our best to ensure 1. Hand Carry Tote/backpack you will have all of your luggage in Skagway,
that groups are kept together, but there may be times No Holland America Line tag required. We do Whitehorse, Dawson City, Tok, Fairbanks, and
when this is not possible. recommend attaching a personal ID tag. You’ll want Beaver Creek, depending on your itinerary.
this bag with you every step of the way! Be sure to However, you will only have one piece of luggage
CRUISETOURS LUGGAGE PROGRAM bring just the essentials. during your Denali National Park stay.
All Holland America Line CruiseTours include
a convenient luggage handling service at all your • Recommended items include: travel documents, • If you are on Yukon & Denali CruiseTour Y4*,
destinations. You will have access to all your luggage photo ID, important medication, toiletries, you will have all of your luggage in Whitehorse,
during the cruise portion of your vacation, however camera, personal electronics, any valuables and Dawson City, Tok and Fairbanks. You will have
access to your luggage will be limited during the land any extra clothing items as personally needed. one piece of luggage during your Denali National
portion of your vacation. Please note the specific land • The hand carry tote should be a size that is Park stay.
tour luggage instructions below. comfortable to carry and able to be stowed under • If you are traveling on Denali CruiseTours or
☐ upon arrival, our staff will arrange for your luggage a seat. Soft sided tote bags or backpacks no larger Expedition CruiseTours, (D1* – D7*, V3* – V5*,
to be delivered to your first overnight destination. than 17”x14”x4” with a zippered enclosure are u1* - u4*, E1* and E3*) you will only have one
Due to airport security, you must identify and claim recommended. piece of luggage throughout your tour.
your own luggage from the luggage carousel at the • Wheeled carry on cases that are used as carryon • If you are on Expedition CruiseTour E2* you will
airport. Please check for any airline damage at this luggage on airlines are too large and are NOT have access to all of your luggage in Fairbanks and
time, all airline damage must be claimed prior to suitable as hand-carried luggage on motorcoaches Anchorage. However, you will only be permitted
departing from airport. and trains. one soft sided bag weighing less than 35 pounds
☐ All you need to do is leave your luggage where 2. “Join Me Tonight” luggage program for your stay at the Denali Backcountry Lodge. The
instructed, with the appropriate luggage tags (which You are allowed one piece of “Join Me Tonight” lodge is in a remote location where vehicles are
will be provided to you upon arrival). Your luggage luggage per person. You simply pack one bag and highly restricted, and therefore luggage transport
will be delivered directly to your room at the next then place the bag, with the appropriate luggage tags, space is limited. The rest of your luggage will be
overnight location. where instructed for pickup. Our luggage handlers sent ahead to Anchorage and will be delivered to
will pick it up and deliver it to your room at the next your hotel room the day you arrive.
☐ Luggage is transported separately and is inaccessible
overnight location on your land tour. This bag will * Applies to both “Tour First” and “Cruise First” versions of the CruiseTours.
until it arrives at your next overnight location.
2012 Alaska Tour Tips www.hollandamerica.com | 6
3. “Join Me onboard” luggage program for guests who • “Join Me in Fairbanks/Anchorage” luggage program PACKING ADVICE
cruise aFTer their land tour for guests who cruise PRIOR to their land tour Given the extreme variation and fickle nature of weather
If you are cruising after your land tour, you should • If you are cruising before your land tour, you should in the Far North, we recommend that you dress in
pack a separate bag for items you will not need on pack a separate bag for items you will not need on layers. We suggest a waterproof, outer layer and an
land. land. insulating, inner layer. Comfortable, sturdy shoes are a
must. Although a dress code will be in effect for dinners
This bag is perfect for the items you may need on • It is recommended to pack items used on your cruise on the cruise portion of your CruiseTour, casual dress is
your cruise but will not need on your land tour, such but will NOT need on land, in this luggage. These encouraged for dinners on the land portion.
as formal wear, dress shoes, or dinner jackets. (On bags will be inaccessible until they are delivered to
the land portion of the CruiseTour, the dress code is the final destination of your itinerary. Important Luggage Reminders :
always casual so there is no need for formal wear.) • You will receive the appropriate “Join Me in • All luggage should have a sturdy personal
• All luggage is delivered to your first itinerary Anchorage” or “Join Me in Fairbanks” tags upon the identification tag that will not be lost or damaged in
destination. upon departure from that city, any start of your CruiseTour. Clear instructions will be the course of typical airport luggage handling.
“Join Me Onboard” tagged bag(s) will be securely given regarding the placement and use of these tags • Essential medicines, travel documents, valuables and
stored and inaccessible until they are delivered to upon your arrival. breakables should be hand carried in your possession
your onboard stateroom. at all times. Do not pack these items in your checked
luggage, as it will not be accessible at all times.
CruiseTour Luggage Program Summary
TOUR NUMBER LUGGAGE DELIVERy SNAPSHOT
All luggage will be delivered each night while on the highway portion of your tour prior to Fairbanks. One bag will
Y1C, Y2C, Y3C, Y5C, Y6C,
be delivered to Denali, remainder of luggage will be sent ahead to Anchorage.
You will receive one bag in Denali, remainder of luggage will be sent ahead from Anchorage to Fairbanks, where
Y1T, Y2T, Y3T, Y5T, Y6T
you will have all luggage for remainder of tour.
One piece delivered in Denali, all remainder of luggage will meet you in Fairbanks and be available for the
remainder of the tour.
All luggage available in Whitehorse, Dawson City, Tok and Fairbanks. One piece will be delivered in Denali;
remainder of luggage will meet you onboard ship.
Travel with one full size piece during land tour, remainder of luggage will be sent ahead to Fairbanks, your final
D1C, D3C, D4C, D5C, D6C, D7C
D1T, D2T, D3T, D4T, D5T, D6T, D7T, U1T, U2T,
Travel with one bag, remainder of luggage will meet you aboard ship in Seward.
U3T, U4T, V3T, V4T, V5T
Travel with one full size piece during land tour, remainder of luggage will be sent ahead to Anchorage, your final
D2C, E1C, U1C, U2C, U3C, U4C, V4C
Travel with one soft-sided 35 pounds bag during land tour, remainder of luggage will be sent ahead to Anchorage,
your final destination
One piece of checked luggage will travel with you. Your total land luggage allowance (including carry-on) cannot
E3C, E3T exceed 50 pounds due to floatplane limitations. Your remaining luggage will be stored and will be waiting for you
when you reach your Anchorage hotel.
2012 Alaska Tour Tips www.hollandamerica.com | 7
• Firearms, explosives, fireworks, and illegal drugs are To learn more about Holland America Line’s ongoing 10:30 am. Final motorcoach to Vancouver departs
prohibited without exception. commitment to environmental stewardship and promptly at 11:00 am. Flights should be scheduled to
• Many domestic airline carriers now impose excess conservation in all of our operations, visit depart Seattle no earlier than 3:00 pm.
baggage fees for one or more bags and bags weighing http://www.hollandamerica.com/sustainability. Vancouver/Vancouver: Flights should be scheduled to
over 50 pounds, so check with your carrier regarding Ship Luggage Tags: Printable luggage tags are available depart no earlier than 11:00 am and arrive no later than
weight restrictions. at the Online Check-In start page. You may select to 2:00 pm.
• Holland America Line will make every effort to assist print as many as you need for your vacation. There are PLEASE NOTE: You will be responsible for any and
you in safeguarding your belongings. But please also luggage tags available for you at the airport on the all expenses incurred if joining a cruise or land tour
remember, you are responsible for your belongings day of sailing and the pier prior to your final check already in progress.
at all times. in. At the airport, please find Holland America Line
representatives outside of the customs area or/and at MOTORCOACH TRAVEL
• Holland America Line is not responsible for money, the luggage carousel. The representatives will help you During the land portion of your tour, you will travel
jewelry, cameras, binoculars, documents, or any with luggage tags. Also, luggage tags will be located in motorcoaches that are air-conditioned, comfortable
other articles you retain in your personal control near the entrance to the pier area where you will be and restroom-equipped. Periodic stops will be made
PLEASE NOTE: We strongly encourage our guests to checking in your luggage. The luggage tags are clearly for picture taking, and stretching. Some days involve
obtain baggage insurance. Your travel professional can marked with your ship name. Please attach a tag to each stopping more frequently than others. We determine
assist you with this. For further information, please see piece of luggage you will be checking on the cruise. the number of stops by the day’s schedule and our
the baggage policy as detailed in the Baggage section of There is a space on the tag for you to print the following experiences with interest levels from previous visitors.
your Cruise Contract. information; name, stateroom number, and sailing date Smoking is not permitted on board motorcoaches.
EXPRESS DOCS AND SHIP LUGGAGE TAG PLEASE NOTE: For security reasons, luggage without There are no reserved or assigned seats. If you require
INFORMATION tags or owner identification may not be loaded on the specific seating due to a disability, or require a lift-
Express Docs Eco-friendly Cruise Documents: ship. If you should have questions or need assistance, equipped motorcoach for your tour, please contact
Preparing for your Holland America Line cruise is Holland America Line representatives at the pier will be Holland America Line Access & Compliance Department
now easier, faster and more convenient than ever. With happy to assist you. via e-mail at HALW_Access@hollandamerica.com or via
Express Docs, your CruiseTour documents are available phone at 1-800-547-8493; TTY 1-800-254 8669; locally at
AIRLINE CONNECTIONS 1-206-626-7044 to make arrangements.
up to 50 days before your cruise departure date, and you Transfers between airport and pier, customs inspections
can print part or all of your Express Docs when it’s most and airport security checks take time. If you purchased PLEASE NOTE: Tour buses in Denali National Park are
convenient for you, 24/7. This includes your boarding your own air transportation, please be sure to allow operated by the National Park Service concessionaire,
pass, itinerary, and if you booked air with Holland adequate time for transfers, inspections and security not by Holland America Line. Although the buses are
America Line, air travel information. Your information checks. not equipped with a restroom, there will be frequent
is encrypted, secure, easily updated and ready to email stops for restroom breaks during your nature tour.
or print for yourself, family and friends as often as you Anchorage/Seward: Flights should be scheduled to not
depart earlier than 2:00 pm and not arrive later than DAILy SCHEDULES
wish. No more waiting for printed cruise documents. Alaska is the largest state in the united States – more
What’s more, since our eco-friendly CruiseTour than twice the size of Texas! Holland America Line’s
documents are delivered electronically, they help save Seattle: Flights should be scheduled to not depart itineraries feature many highlights in order to provide
paper and conserve precious fossil fuels. earlier than 12:00 pm and not arrive later than 1:00 pm. you with the most complete vacation possible. Because
For more information, please visit Seattle/Vancouver: Flights should be scheduled to of this, it is necessary to cover quite a bit of ground
http://www.hollandamerica.com/ExpressDocsFAQs . arrive at Seattle-Tacoma Airport no later than every day. Please be prepared for early morning
2012 Alaska Tour Tips www.hollandamerica.com | 8
departures and evening arrivals during your tour.
We are sure you will take home many unforgettable
discourage additional sightseeing if it requires canceling
or changing your tour reservations. Hotel reservations
memories of scenery, sights and adventures! are at a premium in Alaska and Canada, and your final
A NOTE ABOUT HOTELS IN ALASKA AND THE prearranged reservations should be retained.
yUKON TERRITORy Refunds cannot be made on unused sightseeing tours, HOSTED CRuISETOuR TIPS 9
There are certain tour destinations in Alaska and hotel accommodations or transfers when voluntarily What Your Tour Includes 9
the Yukon where you should not expect the deluxe canceled by guests en route. What Your Tour Does Not Include 10
accommodations available in other, more developed BOOKING OPTIONAL EXCURSIONS Tour Hosts 10
travel destinations. In comparison with the Lower 48, During the cruise and land portion of your CruiseTour, Gratuities During Your Tour 10
this is still a relatively remote land. Holland America Line you will be able to purchase optional sightseeing and
makes every effort to use high quality properties in every Vouchers 10
adventure excursions at most destinations. We encourage
location. All are clean, comfortable and brimming with ESCORTED CRuISETOuR TIPS 10
our guests to review and pre-purchase their excursion
northern hospitality. Considering the isolated locations options on-line by going to the Holland America Line What Your Tour Includes 10
of several places you will visit on your tour, we think you web site: http://www.hollandamerica.com. Choose from What Your Tour Does Not Include 10
will be pleasantly surprised. a wide variety of excursions, both on land and at sea, that Tour Directors 10
Although it does not happen frequently, we reserve the fit your lifestyle, ranging from easygoing activities to high Optional Meal Pan 10
right to make changes in the accommodations during the adventure – all in a customized eBrochure created just for
course of the tour. you! Gratuities During Your Tour 11
Triple and quad rooms are available in only certain cities EXTRA COST PROVISION
in Alaska and the Yukon. When available, they may At tour destinations, weather may adversely affect
contain two double beds, two beds and a rollaway, or one flights. If you are required to spend an additional night, HOSTED CRUISETOUR TIPS
double bed and a convertible sofa. due to weather, or other circumstances beyond HAL’s TOURS: D2*, D4*, D5*, E1C, E2*, E3, V4*, V5*,
If you have a triple or quad booking, please be aware of control, you will be responsible for your own hotel and U1, U2, U3, and U4
the bedding arrangements. If your CruiseTour goes to a meal costs. Neither the tour operator nor the airline will
assume this additional expense. PLEASE NOTE: If your tour number was not included
city that does not accommodate triples or quads, you will above, please look in your itinerary for further details.
be placed in two separate rooms and this additional cost yOU AND yOUR TOUR
*Applies to both “Tour First” and “Cruise First” versions of the
is already reflected in your CruiseTour pricing. Make the most of your time. We have done our
Please note that a majority of hotels in Alaska and the best to provide you with the elements of a great
vacation – exhilarating sightseeing, the best possible What your Tour includes
Yukon do not permit smoking in the hotel rooms and
common areas. Smoking rooms, if offered by the hotel, accommodations and a knowledgeable, dedicated crew. • All transportation, as indicated in the itineraries
are subject to availability. Relax, enjoy what this great land has to offer, and leave
• Transfer of guest and luggage during the tour
the details to us. We understand that at times traveling
ITINERARy CHANGES can be stressful, especially when so many different • (Please see exceptions under “What your Tour does
If you find you have free time during a stopover, you are activities are involved; but we are there for you every not include”.)
encouraged to pre-purchase your optional sightseeing step of the way. If at any time we can be of assistance in • Hotel accommodations (shared basis)
and adventure excursions. Please review the Alaska making your vacation experience more enjoyable, please
section of “Find Shore Excursions” available online feel free to contact any Holland America Line Tour Host. • The services of a variety of Holland America Line
for a complete list of choices for your tour. We highly We welcome you and look forward to seeing you soon! Hosts throughout the land portion of your tour
2012 Alaska Tour Tips www.hollandamerica.com | 9
• Sightseeing as indicated in itineraries • Driver-Guides: uS$4.00 per guest, per day • The services of a Holland America Line Tour
• Planning and tour operation charges • McKinley Explorer® Rail Guides: uS$1.50 per • Concierge throughout the land portion of your tour
guest, per day • Sightseeing as indicated in itineraries
What your Tour does not include
• Hotel Bell Staff: All luggage-handling gratuities are • Planning and tour operation charges
• A Holland America Line Tour Concierge included in your tour for all hotels shown on your
• Air transportation, unless included in the itinerary itinerary What your Tour does not include
or if the optional Fly Cruise Plan or Seattle • Expedition Tours: The all-inclusive lodges used in • Air transportation, unless included in the itinerary
Connector package has been purchased these tours suggest gratuities between uS$50 -100 or if the optional Fly Cruise Plan or Seattle
• Transfer of guest and luggage at the Anchorage, per person per night. However, guests are free to tip Connector package has been purchased
Fairbanks, Vancouver and Seattle airports except what they would like. Gratuities can be given to the • Transfer of guest and luggage at the Anchorage,
where specifically indicated in the itinerary lodge manager at check-out. Fairbanks, Vancouver and Seattle airports except
• Meals, except while aboard cruise ships and where • Optional Excursion Guides: uS$2.00 per guest , per where specifically indicated in the itinerary
specifically indicated in the itinerary ½ day tour uS$5.00 full day tour • Meals, except while aboard cruise ships and where
• Gratuities for Driver-Guides and other Holland vouchers specifically indicated in the itinerary. (Meal Plans are
America Line Hosts (please see the section “Gratuities Most services in Alaska and the Yukon do not require available for selected tours. Please see the Alaska &
during your Tour” for more information) vouchers. However, if your itinerary requires one or the Yukon 2012 brochure for more information)
• Sightseeing while in port on the cruise portion of more vouchers, you will receive them in your Express • Gratuities for Driver-Guides and Tour Concierge
tours Docs. Keep any vouchers on your person so that they (Please see the section “Gratuities during your
will be readily available for each service. Do not pack Tour” for more information.)
Tour Hosts them in your luggage. • Sightseeing while in port on the cruise portion of
Throughout the land portion of your tour, you will be tours, unless specifically noted.
met by friendly, reliable Holland America Line Tour ESCORTED CRUISETOUR TIPS
Hosts who will assist you with any itinerary questions or TOURS: y1*, y2*, y3*, y4*, y5*, y6*, D1*, D3*,
Throughout the land portion of your tour, you will be
concerns you might have as well as provide you with ideas D6*, D7* and V3T
accompanied by your friendly, reliable Tour Concierge
and information on additional sightseeing opportunities. PLEASE NOTE: If your tour number was not included who will assist you with any itinerary questions or
Examples of Tour Hosts include our friendly, helpful above, please look in your itinerary for further details. concerns you might have as well as provide you with
Guest Service Hosts found at our Service Desks and our
* Applies to both “Tour First” and “Cruise First” versions of the ideas and information on additional sightseeing
capable and competent Driver-Guides.
CruiseTours. opportunities. However, your Tour Concierge will not
Gratuities during your Tour provide narration; your Driver-Guides will keep you
What your Tour includes
Because gratuity standards on land differ from those informed and entertained.
aboard ship, many of our guests request guidelines on • All transportation, as indicated in the itineraries
optional Meal Plan
local standards for the service crews. Gratuities are • Transfer of guest and luggage during the tour
If you have purchased Optional Meal Plan, you will
strictly up to you and should be based on the quality of (Please see exceptions under “What your Tour does
receive your meal vouchers at the start of your land
service you feel you have received. If you desire to offer not include”.)
tour. Additional details are available in your travel
an individual expression of your appreciation, you may • Hotel accommodations (shared basis) documents. For guests with dietary restrictions, please
use the following guidelines.
advise your meal server.
2012 Alaska Tour Tips www.hollandamerica.com | 10
scenic rail option
Gratuities during your Tour
Because gratuity standards on land differ from those
scenic rail option Y4C, D3C, D4C and D5C may also purchase this rail
upgrade. unfortunately, the rail option is NOT available
aboard ship, many of our guests request guidelines on with CruiseTours Y1*, Y2*, Y3*, Y5*, Y6*, D1*, D2*,
local standards for the service crews. Gratuities are D6*, D7*, V3* – V5*, u1* – u4*, E1C, E2C and E3*.
strictly up to you and should be based on the quality of Anchorage Seward Cruisetrain 11
* Applies to both “Tour First” and “Cruise First” versions of the
service you feel you have received. If you desire to offer CruiseTours.
an individual expression of your appreciation, you may ANCHORAGE SEWARD CRUISETRAIN
PLEASE NOTE: Due to the time parameters involved,
use the following guidelines. (The Alaska Railroad’s Coastal Classic Route) an additional paid overnight in Anchorage may be
• Tour Concierge: uS$4.00 per guest, per day The majority of guests who board our ships in Seward required for many guests on Holland America Line’s
• Driver-Guides: uS$4.00 per guest, per day enjoy a deluxe narrated three-hour motorcoach tour Fly Cruise Plan who add this option. The cost of this
from Anchorage. As an option exclusively for our cruise overnight will be the guests’ responsibility. Guests with
• McKinley Explorer® Rail Guides: uS$1.50 per
and tour guests, Holland America Line offers a low-level independent flight arrangements and departing the
guest, per day
dome Cruisetrain from Anchorage to Seward and from same day as debarking the ship should not schedule
• Klondike Spirit Cabin Crew: uS$1.00 per guest, per Seward to Anchorage on days the ships are in the Port their flights before 2:00 pm from Anchorage.
day of Seward. This is a beautiful trip that can enhance the Booking:
• Optional Excursion Guides: uS$2.00 per guest , per beginning of the cruise experience. The specific dates of This trip may be booked at the time of cruise booking
½ day tour uS$5.00 full day tour the train operation for 2012 are as follows: May 20, 27, with Holland America Line. As space permits, it will
June 3, 10, 17, 24, July 1, 8, 15, 22, 29, August 5, 12, 19, also be available to purchase in Alaska through the
• Hotel Bell Staff: All luggage-handling gratuities are
26, September 2, 9, 16. Holland America Line service desks in the Ted Stevens
included in your tour for all hotels shown on your
itinerary. Availability: Anchorage International Airport, as well as Anchorage’s
Egan Convention Center. They can be reached at
vouchers anchorage to Seward
1-907-550-7711. It may be purchased outright or as an
Most services in Alaska and the Yukon do not require This option is available to “cruise only” guests on
upgrade option to an already purchased motorcoach
vouchers. However, if your itinerary requires one or a southbound Glacier Discovery cruise who have
more vouchers, you will receive them in your Express arrived prior to 11:30 am at the Ted Stevens Anchorage
Docs. Keep any vouchers on your person so that they International Airport or 11:30 am at the Anchorage Pricing:
will be readily available for each service. Do not pack Egan Convention Center on the day of the sailing. The The pricing for one-way transfers, either from
them in your luggage. train leaves the depot at 1:00 pm sharp. Guests on a Anchorage to Seward, or Seward to Anchorage, is as
Tour First CruiseTour and booked on CruiseTours Y4T, follows:
PLEASE NOTE: For Optional Meal Plan vouchers,
D3T, D4T, D5T and E2Tmay also purchase this rail MOTORCOACH TRANSFER
please see the “optional Meal Plan” section.
upgrade. unfortunately, the rail option is NOT available uS$75 (about CAD76.00) PER PERSON
with Y1*, Y2*, Y3*, Y5*, Y6*, D1*, D2*, D6*, D7*, V3*
– V5*, u1* – u4*, E1C, E2C and E3*. CRUISETRAIN TRANSFER
uS$122 (about CAD124.00) PER PERSON
Seward to anchorage
This option is available to “cruise only” guests on a CRUISETRAIN TRANSFER UPGRADE FROM
northbound Glacier Discovery cruise. Guests on a MOTORCOACH TRANSFER
Cruise First CruiseTour and booked on CruiseTours uS$47 (about CAD48.00) PER PERSON
2012 Alaska Tour Tips www.hollandamerica.com | 11
scenic rail option
PLEASE NOTE: The price in Canadian dollars is
calculated using the exchange rate in effect at the time of
printing, and will not be guaranteed.
The Cruise Train Transfer is available only as above,
as the train is being operated exclusively for Holland
America Line cruise guests. It is a four and one-half
hour trip that arrives shipside at 5:30 pm for pre-
cruise guests or at the Anchorage Airport rail depot
at 11:30 am for post-cruise guests. If guests purchase
air transportation independently from Holland
America Line, guests will be responsible for any and all
expenses incurred when joining the vessel or tour in
progress. Food is available for purchase on board the
train. Pricing includes transfers from the Ted Stevens
Anchorage International Airport (or Egan Convention
Center) to the rail departure point for pre-cruise guests.
Pricing includes transfers to the Ted Stevens Anchorage
International Airport, Egan Convention Center or
local downtown hotels for post-cruise guests. Luggage
handling to or from Seward is included. Seats on the
cruise train are capacity controlled. For best availability,
book in advance.
2012 Alaska Tour Tips www.hollandamerica.com | 12