Terry A. Wolfrey
San Francisco, CA 415-868-5457 Alston.Tech@gmail.com
Microsoft Certified Professional - Network Administrator experienced in administration, support, troubleshooting,
installation, and maintenance of desktop and server hardware and software. Possesses a talent for simplifying and
- Excerpts from streamlining processes, finding novel solutions, and relating complex technical concepts to non-technical persons in a
format they understand. Interested in furthering my experience in server side roles such as administration, data center
references operations, SAN, virtualization, etc.
…impressed with SKILLS SUMMARY
Terry's enthusiasm, Network OS: VMware Infrastructure 3.02, Exchange Server, Windows Server 2003 & 2008, Microsoft clustering,
communication and Blackberry Enterprise Server, NT Server, Linux.
technical skills… Desktop OS: Windows Vista, XP, 2000, NT, Windows 9x, Mac OSX, Linux, DOS.
Networking: Active Directory, DNS, DHCP, NAS, SAN, VPN, SMTP, RSA Secure Token, Ethernet.
Applications: ESXpress 3.0, Symantec Endpoint, Symantec Backup Exec, Postini, Acronis, MS Office, Outlook,
WebEx, SharePoint, Retrospect 7.5, DameWare Utilities, Prism Deploy, Unicenter Software Delivery, Ghost, McAfee,
exceeding Norton, Lotus Notes, RightFax.
…very familiar with Operated VMware ESX 3.02 cluster running in high availability mode. Monitored and load balanced host
our VMware machines to assure high availability of business critical systems, applied patches and upgrades to hosts and guest
environment … operating systems. Created and maintained an isolated virtual network with clones of major systems for testing
adept at managing and development purposes.
the complexity of Deployed Symantec Endpoint Protection to corporate network. Evaluated product against company needs
physical and virtual to define groupings with special needs and generated custom packages for each group. Used a staged approach,
servers. deploying first to low impact groups, which allowed for identification and resolution of bugs prior to wider
deployment, eventually included mission critical systems on both corporate and content networks.
Implemented web conferencing system from ground up. Evaluated available solutions, which resulted in
my selection of WebEx. After becoming familiar with WebEx functionality I created several meeting templates with
functions and settings selected for ease of use to end-users. Wrote documentation and trained a group of Power
Personal Users to act as leads for larger user base.
Zinio, LLC 02/08 to 03/09
Administrator, Corporate IT Systems
Deployed Symantec Endpoint Protection to corporate network. Used a staged approach, deploying first to low
Knowledgeable impact groups and eventually included mission critical systems on both corporate and content networks.
Implemented and managed WebEx web conferencing system with data, voice, VOIP and video functionality. I
created meeting templates for ease of use, wrote documentation and trained users.
Administered Active Directory, Exchange Server 2003 cluster, Juniper VPN, Sharepoint, Blackberry Enterprise
Server, Symantec Endpoint Protection, Symantec Backup Exec, LAN/WAN, wireless, assisted with firewall and
Managed TCP/IP, DNS, DHCP services, user accounts, security and policy groups, distribution lists, Email services,
asset management, Blackberry and iPhone handsets, racking and setup of new servers, etc.
Support of hardware and software systems including Windows and Macintosh desktops, Linux, Solaris and Cent
Conrad Imports 07/07 to 02/08
Operated a VMware ESX 3.02 cluster with guest OS’s running from a SAN via iSCSI over Ethernet.
Load balanced host cluster members when monitoring indicated increased utilization of specific guests to assure
Quick Learner high availability of business critical systems.
Created and maintained an isolated virtual network on ESX servers with clones of major systems, which I used for
testing and development purposes.
Applied patches and upgrades to Unix based hosts and to various guest OS’s, scripting when possible to simply
Cheerful installation processes.
Operated disaster recovery schema consisting of ESXpress 3.0 and Retrospect 7.5 utilizing a Mitsubishi SAN for
onsite backup and hot swappable RAID drives for offsite backup storage. Captured both virtual servers and
Administered Active Directory and Exchange Server 2000, Sonicwall firewall and VPN, eTrust threat management,
Team Oriented APC PowerChute and a myriad of other critical subsystems and software.
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Terry A. Wolfrey
San Francisco, CA 415-868-5457 Alston.Tech@gmail.com
University of California San Francisco 05/07 to 07/07
Active Directory Administrator (Contract via Apex Systems)
Assisted in merging the networks of the various campuses of UCSF and related data scrubbing.
Inspected user accounts in AD (Active Directory) for missing data, inconsistencies and incorrect data.
Corrected errors found in AD records, Disabled expired and duplicate accounts, and noted unresolved issues.
Elan Pharmaceuticals 04/07 to 05/07
Assets Administrator (Contract via Spherion)
Short term project to inventory and organize the assets department after previous management failure.
Supervised team of contractors to re-image, test and classify desktop, laptop and peripheral hardware.
Utilized Unicenter CRM software for asset tracking, creating asset records for discovered hardware and removing errors and duplicate records
TekSystems 10/05 to 09/06
Consultant – Network Support/Administration
Banc of America Securities – Administered accounts, managed and allocated network resources of North American domain. Liaison to
overseas support teams for creation and administration of global network resources. Followed and applied configuration and security
standards and policies within a defined change management process to maintain SOX compliance.
Macy’s West Department Store - Managed laptop inventory, imaged and deployed, authored instructional documents. Administered Lotus
Notes 6.5, recovered and re-certified mail accounts. Performed VPN, Blackberry and Palm PC support.
Dreyer’s Grand Ice Cream – Performed first and second level support for a nation wide network, utilized domain administrator privileges in
role as first point of contact for third level support and end user alike. Performed remote enterprise system management and administration
via DameWare Utilities. Deployed software and updates via Prism Deploy. Performed troubleshooting and correction of desktop and server
system issues and created user accounts and personal shares including domain and database accounts and granted access privileges.
Processed orders for new hardware; coordinated service on warranty items. Acted as liaison to customer/end user.
Anthem Blue Cross and Blue Shield 03/05 to 08/05
Help Desk Analyst (Contract via TEKsystems)
Assisted with VPN SSL support and troubleshooting of a corporate wide migration to an RSA secure token solution.
Supported and performed troubleshooting on conversion of enterprise E-mail solution from Lotus to Exchange/Outlook.
Utilized remote control and administration to diagnose and correct end user problems in a heterogeneous, multi domain enterprise network.
Administered user accounts for password changes, resets, and lockouts via Active Directory tools and User Manager; Supplied software
patches, upgrades and application installations via Unicenter Software Delivery.
Various short-term projects 11/04 to 03/05
Lead Technician on Windows XP and hardware rollout project for Toyota Financial Services.
Build, load, and configure Compaq servers and configure RILO Cards for Wachovia Securities.
Reconfigure RILO Card and Server for Wachovia Securities in order to reestablish communication.
Security Analyst for HCA, auditing and revising accounts for HIPPA compliance.
Wachovia Securities 07/04 to 11/04
Help Desk Analyst (Contract via Apex)
Diagnosed and corrected software and hardware problems via telephone and pc remote control software.
Administered password changes, resets, and corrected account lockouts.
Applied software patches, upgrades and other fixes via remote control software.
Dispatched unresolved trouble tickets to correct support groups and coordinated with those groups when possible to reach a resolution on the
AAS, Computer Electronics, 1993, Electronics and Computer Programming Institute.
Electronics Engineering, 1992, John Tyler Community College
Virtualization - Web Design – SQL – Photoshop – Unix – Database – Cisco Networking
Snow skiing – Motorcycles – Gardening – Camping – Welding – Sewing – etc.
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