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					Requirement      0-1                     2-3      4-5                      Score
1.General        Incomplete evidence              Vendor provides
                                         Vendor supplies
Provider         of fiscal stability,             evidence of fiscal
                                         some information
Information      lack of information              stability, either in the
                                         about financial
                 about legal status,              form of publicly
                                         viability, but does
                 short or missing list            disclosed reports or
                                         not provide
                 of references, no                accountants’ reports.
                                         complete details.
                 information about                Vendor has no pending
                 technical staffing.              court judgments or
                                                  merger/acquisition
                                                  activities in the past
                                                  year. Vendor provides
                                                  a list of 10 customer
                                                  references, an
                                                  organization chart, and
                                                  information about
                                                  technical staff.
Comments: ______________________________________________________________
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Requirement      0-1                     2-3                   4-5                    Score
2. Technical     Vendor provides a       Vendor has            Vendor provides
Infrastructure   fixed product           limited flexibility   options for hosted
                 offering with no or     in package            services, customer-
                 very limited            offerings and         owned and maintained
                 scalability. No         scalability. May      services, and
                 evidence of             not provide multi-    combinations.
                 technical               platform support.     Vendor’s package is
                 infrastructure,         Details about         scalable and operates
                 network                 technical             with both Macintosh
                 configuration,          infrastructure,       and PC systems.
                 security provisions,    network security,     Vendor provides
                 or emergency            emergency             evidence of security
                 preparedness.           preparedness,         privacy protection.
                                         and/or technical      Vendor provides a
                                         staff backgrounds     functional diagram
                                         are skimpy.           detailing technical
                                         Vendor out-           operations
                                         sources technical     infrastructure,
                                         support and           hardware used, network
                                         development.          connectivity,
                                                               redundancy, and power
                                                               protections. Firewall
Requirement    0-1                2-3             4-5                      Score
                                                  and network
                                                  configurations are
                                                  described. Vendor
                                                  describes product
                                                  performance under
                                                  adverse conditions,
                                                  background of the
                                                  technical infrastructure
                                                  of the organization, and
                                                  the backgrounds of
                                                  technical staff.
Comments: ______________________________________________________________
________________________________________________________________________
________________________________________________________________________
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Requirement    0-1                2-3             4-5                      Score
3. ADA         No evidence of     Vendor addressesVendor shows evidence
Compliance     ADA Section 508    some ADA        of complete
               compliance.        Section 508     compliance with ADA
                                  compliance, but Section 508. The
                                                  vendor’s interface
                                  information about
                                                  provides options and
                                  specific interface
                                                  services for hearing,
                                  issues is sketchy
                                  or incomplete.  speech, and sight
                                                  disabilities. Vendor’s
                                                  archives are also
                                                  completely conformant
                                                  to ADA requirements.
                                                  Vendor shows evidence
                                                  of anticipated
                                                  provisions for
                                                  disabilities and the
                                                  ability to provide
                                                  closed caption services.
                                                  Vendor provides TDD
                                                  relay interface.
Comments: ______________________________________________________________
________________________________________________________________________
________________________________________________________________________
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Requirement    0-1           2-3                 4-5                        Score
4.             Help desk     Help desk access is Vendor provides 24/7 help
Participant                  limited to certain
               support is limited                desk access and support.
Experience                   hours. Required
               or non-existent.                  Vendor’s required
                             software or
               Vendor requires                   downloads, plug-ins, and
                             hardware
               specific software                 technical requirements are
               or hardware   specifications are  common to most
               configuration not normal or may hardware/software
               that excludes be difficult for    configurations and easily
               significant   average users to    installed. Vendor provides
               numbers of CCCaccomplish. No      a clearly labeled screen
               users.        help icon or        icon or instructions for
                             obscure             obtaining help.
                             instructions for
                             getting help.
Comments: ______________________________________________________________
________________________________________________________________________
________________________________________________________________________
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________________________________________________________________________

Requirement    0-1                  2-3       4-5                         Score
5. Presenter   Presenters can do              Vendor’s interface allows
                                    Presenters can do
Capabilities   few of the                     presenters to move
                                    most of the
               required features.             participants in and out of
                                    required features,
                                              meetings, mute and un-
                                    but not all of them.
                                              mute individuals or groups,
                                              share desktop applications
                                              and cursor controls, grant
                                              cursor control or desktop
                                              sharing to participants,
                                              assume cursor control of
                                              participants’ desktop, show
                                              poll results, select poll
                                              responses for preview
                                              and/or display, annotate
                                              screens, begin and end
                                              archiving.
Comments: ______________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

Requirement    0-1                  2-3                    4-5                           Score
6. Tools       No or only a few     Most, but not all,     Vendor’s interface includes
Requirement   0-1                2-3          4-5                          Score
              of the required                 a whiteboard, application
                                 of the required
              features are       features are sharing, Web tools for
              provided in the                 navigation of the WWW,
                                 provided in the
              vendor’s           vendor’s interface.
                                              the ability to upload and
              interface.                      present PowerPoint
                                              presentations, hand-raising,
                                              polling, a survey tool,
                                              yes/no responses, text chat
                                              (public and private),
                                              meeting scheduling, video
                                              and multimedia file
                                              integration, image sharing,
                                              archive tools, and tools for
                                              controlling user
                                              interactions. File formats
                                              for audio and video are
                                              standard for most computer
                                              users.
Comments: ______________________________________________________________
________________________________________________________________________
________________________________________________________________________
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Requirement      0-1                 2-3                  4-5                          Score
6a. Desired      No or very few of   Vendor offers        Vendor’s interface
tools            the desired tools   some of the          offers image-sharing,
                 are offered.        desired toolset,     embedded multimedia
                                     but not all of the   and video, searchable
                                     tools.               and portable archives,
                                                          support for Webcams,
                                                          CMS integration
                                                          (especially
                                                          BlackBoard/WebCT,
                                                          Moodle, and Etudes),
                                                          meeting support tools,
                                                          a handheld interface,
                                                          file transfer tools, slide
                                                          transition/animation
                                                          tools, archive editing
                                                          tools, contact
                                                          management tools, and
Requirement    0-1               2-3             4-5                     Score
                                                 online help
                                                 screens/manuals.
                                                 Presenter can make
                                                 participants presenters
                                                 “on the fly.”
Comments: ______________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
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Requirement    0-1               2-3                       4-5                   Score
7. Audio       Vendor provides   Vendor supports           Vendor provides a
Capabilities   domestic-only     VOIP or POTS, but         toll-free access
               POTS calls or     not both together.        number. VOIP is
               VOIP-only         Vendor’s description      provided, along
               service.          of audio-conferencing     with POTS (plain
                                 options and features      old telephone
                                 is incomplete. Vendor     system) support,
                                 is not willing to allow   and hybrid (VOIP
                                 CCC Confer to             and POTS) support.
                                 negotiate with a third    Vendor fully
                                 party provider of         describes the
                                 audio bridging.           process for audio-
                                                           conferencing.
                                                           Vendor provides a
                                                           Web interface for
                                                           controlling audio
                                                           volume, input, etc.
                                                           Vendor either
                                                           supplies its own
                                                           audio bridge or
                                                           provides a separate
                                                           quote where third-
                                                           party vendors may
                                                           be included in the
                                                           contract. Audio is
                                                           fully integrated with
                                                           data and graphical
                                                           elements of
                                                           conferences and
                                                           archives, and this
                                                           process is clearly
                                                           explained. Vendor
                                                           includes
Requirement     0-1                  2-3                  4-5             Score
                                                    explanation of
                                                    audio capabilities,
                                                    including
                                                    infrastructure,
                                                    configurations,
                                                    limitations, and
                                                    specifications
                                                    Vendor provides
                                                    international service
                                                    for audio calls.
Comments: ______________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

Requirement     0-1                  2-3            4-5                  Score
8. Archives     No archive           Vendor providesArchives are
                capability or                       accessible using a
                                     archives, but they
                limited access to                   standard Web
                                     may not be index-
                archived sessions.   capable, SCORM-interface and
                                     compliant, or  software (e.g., Web
                                     portable. Vendor’s
                                                    browser). Archives
                                                    are indexible,
                                     description of archive
                                                    searchable, and
                                     features is sketchy or
                                                    SCORM-
                                     implies that this
                                                    conformant.
                                     feature may not be
                                                    Archives may be
                                     fully supported.
                                                    downloaded for
                                                    later playback.
                                                    Vendor provides
                                                    detailed description
                                                    of archive storage
                                                    procedures, access
                                                    issues, and indexing
                                                    capabilities.
Comments: ______________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
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Requirement                0-1                2-3      4-5              Score
9. Security                Vendor does not    Vendor’s Vendor
                           discuss security   security describes
                           issues.                     thoroughly
                                              measures are
                                                       methods for
                                              described in a
                                                       protecting
                                              general way,
                                              with someidentities of
                                                       participants and
                                              emphasis on
                                                       presenters, and
                                              ensuring user
                                                       for sharing this
                                              privacy and
                                                       information
                                              preventing
                                                       within a
                                              unauthorized
                                              access.  session.
                                              Specific Vendor’s
                                              details, encryption
                                                       methods are
                                              policies, and
                                                       described.
                                              procedures are
                                                       Security issues
                                              not identified
                                                       – including
                                              or treated
                                                       requirements
                                              incompletely.
                                                       for participants
                                                       – are fully
                                                       addressed.
                                                       Vendor
                                                       describes
                                                       policies and
                                                       procedures for
                                                       preventing
                                                       hacker attacks,
                                                       Denial of
                                                       Services, or
                                                       virus/worm
                                                       infections.
                                                       Methods for
                                                       ensuring
                                                       private access
                                                       to meetings,
                                                       verifying users,
                                                       and
                                                       administering
                                                       back-end
                                                       security are
                                                       described.
Comments: ______________________________________________________________
Requirement               0-1             2-3          4-5            Score
________________________________________________________________________
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Requirement      0-1                2-3       4-5                          Score
10. Vendor –     Vendor does not              Vendor evidences a
                                    Vendor agrees
CCC Confer       mention                      readiness to work with
                                    in principle to
Partnership      willingness to     work with CCC Confer’s
                 work with CCC      CCC Conferdevelopment team to
                 Confer staff on              ensure compatibility.
                                    staff, but is
                 development                  Vendor provides
                                    non-specific
                 issues.            about the documentation regarding
                                    level of  APIs and/or Web services.
                                              The support level – with
                                    collaboration.
                                              names and/or numbers of
                                    No or vague
                                              staff assigned – is defined.
                                    reference to
                                              Vendor guarantees
                                    guarantees.
                                              conference integrity and
                                              support.
Comments: ______________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

Requirement     0-1          2-3                      4-5                           Score
11. Branding    Vendor is    Vendor agrees to         Vendor’s proposal includes a
and Marketing   un-          allow for branding       process for seamless
Issues          responsive   of its products by       branding of by CCC Confer
                or unclear   CCC Confer. The          and demonstrates
                about        response does not        convincingly that it is
                marketing    include a                capable of providing
                and          recognition of the       temporary branding for
                branding     need for temporary       emerging products or
                issues.      branding or of the       services. Vendor agrees to
                             marketing needs of       allow CCC Confer to use
                             CCC Confer.              vendor’s marketing language
                                                      for promotional purposes and
                                                      shows a willingness to and
                                                      understanding of the need for
                                                      marketing. Vendor stipulates
                                                      that it will not market
                                                      products within the CCC
                                                      system for e-conferencing
Requirement                  0-1                2-3      4-5            Score
                                            other than CCC Confer.
                                            Vendor agrees to consult
                                            with CCC Confer before
                                            using its name or brands in
                                            public promotions.
Comments: ______________________________________________________________
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Requirement   0-1                  2-3               4-5                  Score
12. Reports   No reports or                          Vendor’s response
                                   Monthly reports with
and Billing   limited provision                      includes a
                                   some indication of usage
              of reports and                         reasonable fixed
                                   and charges, but not per
              billing charges.                       cost base. The
                                   session or specific to
                                                     proposed pricing
                                   service. All items in
                                   required table aremodel clearly
                                   included.         demonstrates all
                                                     available rates and
                                                     volume discounts.
                                                     Monthly reports
                                                     and itemized
                                                     bills/invoices
                                                     indicating dates of
                                                     usage, length (in
                                                     minutes and
                                                     seconds) of
                                                     sessions, number
                                                     of users, charges
                                                     per session, and all
                                                     service charges,
                                                     are included. All
                                                     items in required
                                                     table are included.
Comments: ______________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Requirement   0-1                  2-3                          4-5                  Score
13. Scaled    Fixed pricing        Tiered pricing method, but   Pricing method
pricing       with no or little    with fixed pricing at        that lowers the
              variation related    certain levels.              cost per minute as
              to usage.                                         the volume of
                                                                usage increases.
                                                                Proposed pricing
                                                                model includes
                                                                separate options
                                                                for audio-only,
                                                                Web and audio
                                                                conferences, and
                                                                for hybrid
                                                                combinations.
                                                                Vendor supplies
                                                                variable and fixed
                                                                estimates for
                                                                support costs.

Comments: ______________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

Requirement   0-1                  2-3               4-5                 Score
14. Special   No provision of                        Special services
                                   Some or most special
Services      unique pricing                         (e.g., distinctive
                                   services are distinctively
Pricing       for exceptional or   priced.           archiving, editing,
              distinctive                            data format
              services.                              conversion,
                                                     transcript
                                                     provision, operator
                                                     assistance, 24/7
                                                     service) are
                                                     uniquely and
                                                     distinctively
                                                     priced, so that
                                                     charges for these
                                                     services can be
                                                     individualized
                                                     and/or omitted for
                                                     any given
                                                     conference
                                                     session.
Comments: ______________________________________________________________
Requirement   0-1             2-3                    4-5               Score
________________________________________________________________________
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Requirement   0-1          2-3               4-5                      Score
15. Cost      Expensive    Fairly reasonable Very reasonable and
              and/or       and attractive    attractive pricing.
              unreasonable pricing.
              pricing.
Comments: ______________________________________________________________
________________________________________________________________________
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Requirement    0-1              2-3          4-5                          Score
16. Customer   Vague or no      Generalized  Detailed description of a
Service Plan   description of                service plan that makes
                                description of a
and            a customer                    CCC Confer a valued
                                customer service
Transition     service plan.                 customer with specific and
                                plan that might be
Issues                                       individualized service
                                adapted to serve the
                                             appropriate to the mission
                                mission of CCC
                                             of the e-Conferencing
                                Confer and its
                                             project and the California
                                customers. Some
                                             Community Colleges.
                                attention is paid to
                                             Vendor’s response includes
                                transition issues
                                             a reasonable and detailed
                                and support plans
                                             plan for transition and
                                for the first year of
                                operation.   implementation of its
                                             products by CCC Confer.
                                             Specific plans for the first
                                             year of support are clear
                                             and reasonable.
Comments: ______________________________________________________________
________________________________________________________________________
________________________________________________________________________
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posted:1/22/2013
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