Blackberry Business Case Email is a vital part of my everyday life as a Regional Technology Supervisor for H&R Block. Whether it be an update from WHQ on the current system, an email from an FST asking a question or communicating current status of an office in the field, or just communicating with the district managers on what has been done in the district and what still is being worked on, quick response and access to email is key. This is where the Blackberry becomes a great solution to increasing productivity and turnaround time of response and composition of emails to be sent. A Blackberry will allow quick access to my Outlook email account while traveling on the road between offices. Many times while driving or in a area without email access an FST or office personnel will call me with a question about an issue or need something forwarded to them (site being down, procedure documentation, setup guides, spreadsheets, etc) if I can get them what they need in a timely manner it will increase there productivity and they won’t have to wait for me to get to an office to send them what they need. Dealing specifically with the Seattle Metro areas you can spend an hour in traffic getting from one office to another during peak times and that is time lost if they are waiting for something to resolve an issue. A Blackberry will allow me to access email during off hours and on weekends. Though I make myself available 24 hours a day, 7 days a week, I don’t sit by my computer or phone waiting for something to happen. Most times on the weekend I check my email when I wake up, during the afternoon, and before I go to bed so sometimes problems have the potential to be left unattended to for a few hours if they currently come in email form. Also on the weekend I have gone out of town and been unable to access my email so I was forced to communicate by phone (which can be a hard thing to do because of locating the person) or contact one of the FSTs to communicate for me through email. A Blackberry will also allow me to receive alerts of important emails or issues happening in the field. Sometimes issues will be happening company wide and unless I check my email at that point I will be unaware of it. So at that point I start receiving calls from the FSTs and District Managers on offices being down without an answer on why. For example, one time at the Tacoma Premium office, they were having a connectivity issue and all there network equipment is in a locked closet. I didn’t have access to the space so I had to call the director to let me in. I tried to work my magic but still couldn’t get the system back up. To test the internet I had to move a computer to the back storage area and get it setup. By that time the office was ready to open with appointments scheduled at that time. I finally got it up and tested the VPN. I checked my email and WHQ had send out a message that the system was down. Had I had access to my mailbox I could have let them know that they were working on it and it should be back up shortly. Other times I will get calls about issues in the field and with access to my email I can pass it onto the team on the go to avoid the same situation. A Blackberry will also allow me to setup a schedule, reminders, and calendar to better organize my daily tasks, routine, and give myself alerts to things that need to be take care of. I can also setup a task list and objectives to be met and as I complete can eliminate those that have been take care of. Many times while traveling I will need to create notes or have added tasks to my load of work and the blackberry will allow me to organize those. For me, the Blackberry will simplify my daily email routine, increase productivity, and keep email response time to a minimum benefiting not only me but as H&R Block as a company.