Systematic Development _ Informed Consent - U.S. Fish and

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Systematic Development _ Informed Consent - U.S. Fish and Powered By Docstoc
					Strategic Habitat Conservation
       Consent Building
  -Current Status and Goals-

     Chris Horsch and Kathryn Owens
                Need for Action

   Lack of clarity of the message
   Urgency has not been articulated
   Decisions/priorities/actions aren’t transparent
   Mistrust
   What do I need to do?
   What does it mean to me?
   Am I important? ….
                 Public Participation &
                   Informed Consent
                    Hans and Annemarie Bleiker

       Institute of Participatory Management
               and Planning’s Agenda
 Making organizations more effective…better at
 achieving their Missions…especially when they
have Missions that are complex, controversial, and
               difficult to achieve...
    as with the U.S. Fish & Wildlife Service’s.
            Bleiker’s Research:
 Studied“Implementation Geniuses”
 Developed straight-forward, learnable
  management strategy

They call the strategy SDIC/CPO.

                 It does systematically what
                 Implementation Geniuses
                 do intuitively.

Development of

   – by –
    Finding #1: Frustrated Leadership
   Most experienced, senior public-sector
    managers find implementation of their
    proposals frustratingly difficult:
   Their proposals tend to get
        Shelved
        Stopped
        Compromised
        Vetoed
        Torpedoed
Finding #2: Effective Leadership
   At the same time, a hand-full of managers have a
    totally different track record…
   They routinely implement virtually all of their
    proposals…without major delays
   Their approach to Public Involvement, their
    Citizen Participation Strategy, is
    fundamentally different!
                                         Unqualified Support

Disagreement Scale

                     Agreement Scale

                                                            Informed Consent
                                                               Uninformed Consent
                                                               Misinformed Consent
       Informed Consent

“Informed Consent is the grudging
willingness of opponents to –
grudgingly — “go along”…with a
course of action they, actually, are
opposed to.”
        Objectives-Driven CP
Implementation Geniuses look at:
 Public Involvement

 Citizen Participation

 Internal & External Relations

As strictly a Means to an End…as a TOOL for
 accomplishing certain Objectives…Never as
 the End-in-Itself.
                  “Bleiker Life
Ultimately, we need to make sure our audiences
    understand these four points:

1)   There is a serious Problem…and
     Opportunity…one that just has to be
2)   We are the right entity to be addressing this
     problem…in fact, given our Mission, it would
     be irresponsible for us not to address this
“Bleiker’s Life Preserver, cont…”
3)   The way we are going about
     it, the approach we’re using,
     is reasonable, sensible, and
4)   We are listening, we do care.
     If what we’re proposing is
     going to hurt someone, it’s
     not because we don’t care
     or aren’t listening.
PAIs: Potentially Affected Interests
   All those interests who WILL be affected by the
                    - direct impacts
                    - secondary impacts
                    - tertiary impacts….etc…
   All those interests who THINK they will be
   All those interests who — for some OTHER
    reason – need to, or want to be involved.
SHC’s Potentially Affected
   Biologists
   Project Leaders
                              Regional Directors
   Administrative staff
                              Program Chiefs
   Maintenance staff
                              EOC
   Private Lands
                              State Partners
                              USGS
   Public Use/Outreach
                              Regional Teams
   Law Enforcement
                              Other Federal Partners
                              Etc…..etc…..etc….
Focus Communications On Achieving

          15 Citizen
  The 15 CP

5  Responsibility Objectives
 5 Responsiveness Objectives

 5 Effectiveness Objectives
     The 5 Responsibility Objectives
1.    Establish the Legitimacy of the FWS, TAT/RIT, and
2.    Maintain the Legitimacy of the FWS, TAT/RIT, and
3.    Establish the Legitimacy of our Problem-Solving and
      Decision-Making Processes.
4.    Maintain the Legitimacy of our PS/DM Processes.
5.    Establish and Maintain the Legitimacy of relevant
      Earlier Decisions and Assumptions.
      The 5 Responsiveness Objectives
6.    Get to know all the Potentially Affected
7.    Get to see SHC and TAT/RITs through
      their eyes.
8.    Help identify all relevant Problems…
      including all the problems we are creating
      for them.
9.    Help identify all potential Solutions…and
      partial Solutions.
10.   Articulate and clarify the Key Issues.
      The 5 Effectiveness Objectives
11.   Nurture and protect our Credibility.
12.   Have all the information that we need to
      communicate to our PAIs received – and
      understood – by them.
13.   Receive – and understand – all the
      information that the PAIs need to
      communicate to us.
14.   Find Common Ground …among polarized
      interests…even where none appears to exist.
15.   Mediate between PAIs who take polarized
      positions on SHC…even though they don’t
      have polarized values.
Perform a CP Needs Assessment
                                       Execute your CP Program; periodically
Specify and prioritize the CP Needs    do another CP Needs Assessment
that will drive your CP for the near

Design your CP Program…tailor it
to your top-priority CP Objectives
                                       Fulfill your top-priority CP Needs by
Rummage through your toolbox of        focusing your CP on them
CP Techniques & pick the most
suitable ones
                                       Achieve all 15 CP Objectives

                                       Develop Informed Consent with your
                                       PAIs, especially your opponents
Systematic Development of
Informed Consent                       Get on with your mission – Get your
                                       Project Implemented!
and Objectives-driven
Citizen Participation
     SHC Communications Needs
              April 29-30, 2008

       Team of Devil’s Advocates
        Program Manager: Chris Horsch
Nancy Pau, R5       Phadrea Ponds, USGS
Laura Brandt, R4    Steven Miller, R1
Jim Zelenak, R7     Kathryn Owens, R5
Kyle Flanery, R5    Pat Heglund, R3
         Goals of the Assessment
   Decipher internal obstacles to effective SHC
    efforts – where objectives have not been met
   Determine objective-driven specific messages
    and internal audiences (all levels)
   Prioritize needs
   Associate most effective (cost, time, realistic)
    communications techniques to deliver
                DRAFT RESULTS
Objective: Establish the Legitimacy of TAT/RIT and SHC
    Service employees understand serious consequences of
     continued “business as usual”
    Service employees understand SHC and the urgent need to
    (EOC/Directorate audience) A clear SHC Mandate is
     provided by the Directorate with organizational flexibility
     guidelines (i.e. admin and fiscal creativity in absence of new
     funds and staff)

Objective: Maintain the Legitimacy of TAT/RIT and SHC
    New and Old Service employees understand (or continue to
     understand) the importance of landscape level conservation
     to the fulfillment of the FWS mission
Objective:     Establish the Legitimacy of your Processes
    A clear Problem Solving/Decision Making process is in place
     for SHC implementation (TAT/RIT)
    (EOC/Directorate audience) Senior managers understand the
     consequences of failure to achieve Informed Consent for
     SHC in the FWS
    Service employees understand the scope, constraints and
     limitations of SHC
    Service employees understand the history of development of
     SHC and what/how/when decisions were made

Objective:    Maintain the Legitimacy of your Processes
    Service employees understand the decision making process
     and what their roles in this process are; and give SHC a fair
    TAT/RIT/EOC use lessons learned from past mistakes and
Objective: Establish and Maintain the Legitimacy
 of Assumptions and Earlier Decisions
      Service employees understand the role/function of the
      Service employees understand and accept assumptions about
       FWS Programs, funding, capacity and infrastructure as
       conveyed in SHC Implementation Plan
      Service employees do not have misperceptions about SHC or
       its assumptions

Objective: Articulate and Clarify the Key Issues
      Key issues and trade-offs associated with SHC are articulated
       in clear terms
      The “business as usual” outcomes, over time, are articulated
        Recommended Techniques
   Open Meetings/Forums
       Regional Interactive Webcasts
       NCTC
   Producing and Releasing Materials
   Use Existing Programs
       Fisheries, Refuges, Ecological Services, LE Communications
       Promises Teams
       Project Leader Meetings/Regular Conference calls
       LE Refreshers
       Administrative/Maintenance/Public Use/Biologist Workshops
       Monthly/Quarterly Conference calls
       Other Annual Meetings/Workshops
       Regional Implementation Teams
       Leadership Training/Details
    Recommended Techniques cont…
   Use Existing Parallel Problem-Solving Efforts
       Climate-change Team
       Chesapeake Bay Adaptive-Management Team
   Using the telephone, fax machine, e-mail
   Creating and Using a Website
   Educating your Audience about your Problem-
    Solving/Decision Making Processes
   Fish-Bowl Planning – General philosophy.
   Dealing with the Public in the Agency Offices – i.e.
    Regional Teams act as first line of contact -
    general Responsiveness.
   Core Message Suggestions – TAT
   Next Steps – TAT Recommendation

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