BETTER BUSINESS BUREAUS

Better Business Bureaus Better Business Bureaus (BBBs) are nonprofit organizations that encourage honest advertising and selling practices and are supported primarily by local businesses. BBBs offer a variety of consumer services, including: consumer education materials; business reports, particularly unanswered or unsettled complaints or other problems; mediation and arbitration services; and information about charities and other organizations that are seeking public donations. Complaints should be submitted in writing so that an accurate record exists of the dispute. The BBB will then present the complaint to the company involved. If the complaint is not resolved, the BBB may offer an alternative dispute settlement process. BBBs do not judge or rate individual products or brands, handle employer/employee wage disputes or give legal advice. If you need help with a consumer question or complaint, call your local BBB or visit their website. Automotive BBBOnLine (www.bbb.org) provides Internet users an easy way to verify the legitimacy of online businesses. Companies carrying the BBBOnLine seal have been checked out by the BBB and agree to resolve customer concerns. BBB MILITARY LINE (www.military.bbb.org) offers consumer education and advocacy to service members and their families (p. 58). The Council of Better Business Bureaus, the umbrella organization for the BBBs, can assist with complaints about the truthfulness and accuracy of national advertising claims, including children’s advertising; provide reports on national soliciting charities; and help to settle disputes with automobile manufacturers through the BBB AUTO LINE program (p. 64). Council of Better Business Bureaus, Inc. 4200 Wilson Blvd., 8th Floor Arlington, VA 22203-1838 703-276-0100 Fax: 703-525-8277 E-mail: info@bbb.org www.bbb.org Florence Toll free: 1-800-239-1642 256-740-8224 Huntsville Toll free: 1-800-239-1642 (North AL) 256-533-1640 Mobile 251-433-5494 Montgomery 334-273-5530 BBB Corporate Contacts Arkansas Little Rock Toll free: 1-800-482-8448 501-664-7274 Federal Agencies California Bakersfield 661-322-2074 Alabama Birmingham Toll free: 1-800-824-5274 205-558-2222 Boaz Toll free: 1-800-239-1642 256-840-3888 Cullman Toll free: 1-800-239-1642 (North AL) 256-775-2917 Decatur Toll free: 1-800-239-1642 (North AL) 256-355-2226 Dothan 334-794-0492 National Consumer Colton 909-825-0490 Alaska Anchorage 907-562-0704 Culver City 310-945-3166 Fresno 559-222-8111 State & Local Arizona Phoenix Toll free: 1-877-291-6222 602-264-1721 Prescott 928-772-3410 Tucson Toll free: 1-800-696-2827 (South AZ) 520-888-5353 Long Beach 562-216-9240 Oakland 866-411-2221 San Diego 858-496-2131 San Jose 408-278-7400 Trade & Professional Index www.bbb.org 65 Better Business Bureaus Santa Barbara 805-963-8657 Stockton 209-948-4880 West Sacramento 916-443-6843 West Palm Beach 561-842-1918 Indiana Evansville Toll free: 1-800-359-0979 (in service area) 812-473-0202 Fort Wayne Toll free: 1-800-552-4631 (North IN) 260-423-4433 Indianapolis Toll free: 1-866-463-9222 (IN) 317-488-2222 South Bend Toll free: 1-800-552-4631 574-675-9315 Georgia Atlanta Toll free: 1-866-225-1090 (outside Metro Atlanta) 404-766-0875 Toll free: 1-866-225-1090 (GA) 706-549-9955 Augusta 706-210-7676 Columbus 229-883-0744 706-324-0712 Macon 478-742-7999 Savannah 912-354-7521 Colorado Colorado Springs Toll free: 1-866-206-1800 719-636-1155 Denver 303-758-2100 Fort Collins 970-484-1348 Iowa Bettendorf 563-355-6344 Connecticut Wallingford 203-269-2700 Hawaii Delaware Honolulu 808-536-6956 Des Moines Toll free: 1-800-222-1600 515-243-8137 New Castle 302-230-0108 Kansas Idaho Topeka 785-232-0454 Wichita Toll free: 1-800-856-2417 (KS) 316-263-3146 District of Columbia Washington, DC 202-393-8000 Boise 208-342-4649 Idaho Falls 208-523-9754 Spokane, WA Toll free: 1-800-356-1007 509-455-4200 Florida Clearwater 727-535-5522 Jacksonville 904-721-2288 Orlando 407-621-3300 Miami Lakes 305-827-5363 Pensacola 850-429-0002 Stuart 772-223-1492 Kentucky Lexington Toll free: 1-800-866-6668 (National) 859-259-1008 Louisville Toll free: 1-800-388-2222 (KY) 502-583-6546 Illinois Chicago 312-832-0500 Peoria 309-688-3741 Rockford 815-963-2222 66 www.bbb.org Better Business Bureaus Louisiana Alexandria 318-473-4494 Baton Rouge 225-346-5222 Houma Toll free: 1-866-695-4222 (LA) 985-868-3456 Lafayette 337-981-3497 Lake Charles Toll free: 1-800-542-7085 337-478-6253 Monroe Toll free: 1-800-960-7756 318-387-4600 New Orleans 504-581-6222 Shreveport 318-222-7575 Grand Rapids 616-774-8236 Detroit 248-644-9100 Michigan Las Vegas 702-320-4500 Reno 775-322-0657 Nevada Minnesota St. Paul Toll free: 1-800-646-6222 651-699-1111 New Hampshire Concord 603-224-1991 Automotive Mississippi Ridgeland 601-707-0960 New Jersey Trenton 609-588-0808 BBB Missouri Kansas City 816-421-7800 Springfield 417-862-4222 New Mexico Albuquerque Toll free: 1-800-873-2224 (NM) 505-346-0110 Farmington 505-326-6501 Corporate Contacts Maine Natick Toll free: 1-800-422-2811 508-652-4800 St. Louis 314-645-3300 Federal Agencies New York Montana Amherst Toll free: 1-800-828-5000 (NY Only) 716-881-5222 Buffalo Toll free: 1-800-828-5000 716-881-5222 Farmingdale 516-420-0508 New York 212-533-6200 Maryland Baltimore 410-347-3990 Spokane, WA Toll free: 1-800-356-1007 509-455-4200 National Consumer Nebraska Lincoln Toll free: 1-800-649-6814 (Outside Lincoln) 402-436-2345 Omaha Toll free: 1-800-649-6814 (Outside Omaha) 402-391-7612 Massachusetts Chicopee 413-594-2160 Natick 508-652-4800 Worcester Toll free: 1-866-566-9222 508-755-2548 State & Local Tarrytown 212-533-6200 Trade & Professional Index www.bbb.org 67 Better Business Bureaus North Carolina Asheville 828-253-2392 Charlotte Toll free: 1-877-317-7236 704-927-8611 Greensboro 336-852-4240 Raleigh Toll free: 1-800-222-0950 (East NC) 919-277-4222 Winston-Salem Toll free: 1-800-777-8348 (NW NC) 336-725-8348 Oklahoma Oklahoma City 405-239-6081 Tulsa 918-492-1266 Tennessee Chattanooga Toll free: 1-800-548-4456 (423 & 706 Area Codes) 423-266-6144 Clarksville 931-503-2222 Fayetteville 931-503-2222 Franklin 615-242-4222 Knoxville 865-692-1600 Memphis Toll free: 1-800-222-8754 (in Service Only) 901-759-1300 Nashville Toll free: 1-800-989-4222 (Middle TN) 615-242-4222 Oregon Lake Oswego 503-212-3027 Pennsylvania Bethlehem 610-866-8780 Harrisburg 717-364-3250 Moosic 570-614-4222 Philadelphia 215-985-9313 Pittsburgh 412-456-2700 Ohio Akron 330-253-4590 Canton Toll free: 1-800-362-0494 (OH) 330-454-9401 Cincinnati 513-421-3015 Cleveland 216-241-7678 Columbus Toll free: 1-800-759-2400 614-486-6336 Dayton Toll free: 1-800-776-5301 937-222-5825 Lima 419-223-7010 Toledo 419-531-3116 Youngstown 330-744-3111 Texas Abilene 325-691-1533 Amarillo 806-379-6222 Austin 512-445-2911 Beaumont 409-835-5348 College Station 979-260-2222 Corpus Christi Toll free: 1-800-379-4222 361-852-4949 Dallas 214-220-2000 El Paso 915-577-0191 Fort Worth 817-332-7585 Houston 713-868-9500 South Carolina Columbia 803-254-2525 Conway 843-488-2227 Greenville Toll free: 1-800-948-5791 864-242-5052 South Dakota South Dakota (Omaha, NE office) Toll free: 1-800-649-6814 (NE, SD, IA – Southwest) 402-391-7612 68 www.bbb.org Better Business Bureaus Longview 903-758-3222 Lubbock Toll free: 1-800-687-7890 (S. Plains) 806-763-0459 Midland Toll free: 1-800-592-4433 (TX) 432-563-1880 San Angelo 325-949-2989 San Antonio 210-828-9441 Texarkana Toll free: 1-800-372-4222 903-793-4565 Tyler Toll free: 1-800-443-0131 (903 & 430 Area Codes) 903-581-5704 Waco 254-755-7772 Weslaco 956-968-3678 Wichita Falls Toll free: 1-800-388-1778 940-691-1172 Arlington 703-276-0100 Norfolk 757-531-1300 Richmond 804-648-0016 Roanoke 540-342-3455 Virginia Automotive Washington Seattle 206-431-2222 Spokane Toll free: 1-800-356-1007 509-455-4200 BBB Corporate Contacts Wisconsin Milwaukee 414-847-6000 Federal Agencies West Virginia Charleston Toll free: 1-866-228-1820 304-345-7502 Utah Salt Lake City Toll free: 1-800-456-3907 801-892-6009 National Consumer State & Local Trade & Professional Index www.bbb.org 69