Better Business Bureaus
Better Business Bureaus (BBBs) are nonprofit organizations that encourage honest advertising and selling practices and are supported primarily by local businesses. BBBs offer a variety of consumer services, including: consumer education materials; business reports, particularly unanswered or unsettled complaints or other problems; mediation and arbitration services; and information about charities and other organizations that are seeking public donations. Complaints should be submitted in writing so that an accurate record exists of the dispute. The BBB will then present the complaint to the company involved. If the complaint is not resolved, the BBB may offer an alternative dispute settlement process. BBBs do not judge or rate individual products or brands, handle employer/employee wage disputes or give legal advice. If you need help with a consumer question or complaint, call your local BBB or visit their website.
Automotive
BBBOnLine (www.bbb.org) provides Internet users an easy way to verify the legitimacy of online businesses. Companies carrying the BBBOnLine seal have been checked out by the BBB and agree to resolve customer concerns. BBB MILITARY LINE (www.military.bbb.org) offers consumer education and advocacy to service members and their families (p. 58). The Council of Better Business Bureaus, the umbrella organization for the BBBs, can assist with complaints about the truthfulness and accuracy of national advertising claims, including children’s advertising; provide reports on national soliciting charities; and help to settle disputes with automobile manufacturers through the BBB AUTO LINE program (p. 64). Council of Better Business Bureaus, Inc. 4200 Wilson Blvd., 8th Floor Arlington, VA 22203-1838 703-276-0100 Fax: 703-525-8277 E-mail: info@bbb.org www.bbb.org Florence Toll free: 1-800-239-1642 256-740-8224 Huntsville Toll free: 1-800-239-1642 (North AL) 256-533-1640 Mobile 251-433-5494 Montgomery 334-273-5530
BBB Corporate Contacts
Arkansas
Little Rock Toll free: 1-800-482-8448 501-664-7274
Federal Agencies
California
Bakersfield 661-322-2074
Alabama
Birmingham Toll free: 1-800-824-5274 205-558-2222 Boaz Toll free: 1-800-239-1642 256-840-3888 Cullman Toll free: 1-800-239-1642 (North AL) 256-775-2917 Decatur Toll free: 1-800-239-1642 (North AL) 256-355-2226 Dothan 334-794-0492
National Consumer
Colton 909-825-0490
Alaska
Anchorage 907-562-0704
Culver City 310-945-3166 Fresno 559-222-8111
State & Local
Arizona
Phoenix Toll free: 1-877-291-6222 602-264-1721 Prescott 928-772-3410 Tucson Toll free: 1-800-696-2827 (South AZ) 520-888-5353
Long Beach 562-216-9240 Oakland 866-411-2221 San Diego 858-496-2131 San Jose 408-278-7400
Trade & Professional Index
www.bbb.org
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Better Business Bureaus
Santa Barbara 805-963-8657 Stockton 209-948-4880 West Sacramento 916-443-6843 West Palm Beach 561-842-1918
Indiana
Evansville Toll free: 1-800-359-0979 (in service area) 812-473-0202 Fort Wayne Toll free: 1-800-552-4631 (North IN) 260-423-4433 Indianapolis Toll free: 1-866-463-9222 (IN) 317-488-2222 South Bend Toll free: 1-800-552-4631 574-675-9315
Georgia
Atlanta Toll free: 1-866-225-1090 (outside Metro Atlanta) 404-766-0875 Toll free: 1-866-225-1090 (GA) 706-549-9955 Augusta 706-210-7676 Columbus 229-883-0744 706-324-0712 Macon 478-742-7999 Savannah 912-354-7521
Colorado
Colorado Springs Toll free: 1-866-206-1800 719-636-1155 Denver 303-758-2100 Fort Collins 970-484-1348
Iowa
Bettendorf 563-355-6344
Connecticut
Wallingford 203-269-2700
Hawaii Delaware
Honolulu 808-536-6956
Des Moines Toll free: 1-800-222-1600 515-243-8137
New Castle 302-230-0108
Kansas Idaho
Topeka 785-232-0454 Wichita Toll free: 1-800-856-2417 (KS) 316-263-3146
District of Columbia
Washington, DC 202-393-8000
Boise 208-342-4649 Idaho Falls 208-523-9754 Spokane, WA Toll free: 1-800-356-1007 509-455-4200
Florida
Clearwater 727-535-5522 Jacksonville 904-721-2288 Orlando 407-621-3300 Miami Lakes 305-827-5363 Pensacola 850-429-0002 Stuart 772-223-1492
Kentucky
Lexington Toll free: 1-800-866-6668 (National) 859-259-1008 Louisville Toll free: 1-800-388-2222 (KY) 502-583-6546
Illinois
Chicago 312-832-0500 Peoria 309-688-3741 Rockford 815-963-2222
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www.bbb.org
Better Business Bureaus
Louisiana
Alexandria 318-473-4494 Baton Rouge 225-346-5222 Houma Toll free: 1-866-695-4222 (LA) 985-868-3456 Lafayette 337-981-3497 Lake Charles Toll free: 1-800-542-7085 337-478-6253 Monroe Toll free: 1-800-960-7756 318-387-4600 New Orleans 504-581-6222 Shreveport 318-222-7575 Grand Rapids 616-774-8236 Detroit 248-644-9100
Michigan
Las Vegas 702-320-4500 Reno 775-322-0657
Nevada
Minnesota
St. Paul Toll free: 1-800-646-6222 651-699-1111
New Hampshire
Concord 603-224-1991
Automotive
Mississippi
Ridgeland 601-707-0960
New Jersey
Trenton 609-588-0808
BBB
Missouri
Kansas City 816-421-7800 Springfield 417-862-4222
New Mexico
Albuquerque Toll free: 1-800-873-2224 (NM) 505-346-0110 Farmington 505-326-6501
Corporate Contacts
Maine
Natick Toll free: 1-800-422-2811 508-652-4800
St. Louis 314-645-3300
Federal Agencies
New York Montana
Amherst Toll free: 1-800-828-5000 (NY Only) 716-881-5222 Buffalo Toll free: 1-800-828-5000 716-881-5222 Farmingdale 516-420-0508 New York 212-533-6200
Maryland
Baltimore 410-347-3990
Spokane, WA Toll free: 1-800-356-1007 509-455-4200
National Consumer
Nebraska
Lincoln Toll free: 1-800-649-6814 (Outside Lincoln) 402-436-2345 Omaha Toll free: 1-800-649-6814 (Outside Omaha) 402-391-7612
Massachusetts
Chicopee 413-594-2160 Natick 508-652-4800 Worcester Toll free: 1-866-566-9222 508-755-2548
State & Local
Tarrytown 212-533-6200
Trade & Professional Index
www.bbb.org
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Better Business Bureaus
North Carolina
Asheville 828-253-2392 Charlotte Toll free: 1-877-317-7236 704-927-8611 Greensboro 336-852-4240 Raleigh Toll free: 1-800-222-0950 (East NC) 919-277-4222 Winston-Salem Toll free: 1-800-777-8348 (NW NC) 336-725-8348
Oklahoma
Oklahoma City 405-239-6081 Tulsa 918-492-1266
Tennessee
Chattanooga Toll free: 1-800-548-4456 (423 & 706 Area Codes) 423-266-6144 Clarksville 931-503-2222 Fayetteville 931-503-2222 Franklin 615-242-4222 Knoxville 865-692-1600 Memphis Toll free: 1-800-222-8754 (in Service Only) 901-759-1300 Nashville Toll free: 1-800-989-4222 (Middle TN) 615-242-4222
Oregon
Lake Oswego 503-212-3027
Pennsylvania
Bethlehem 610-866-8780 Harrisburg 717-364-3250 Moosic 570-614-4222 Philadelphia 215-985-9313 Pittsburgh 412-456-2700
Ohio
Akron 330-253-4590 Canton Toll free: 1-800-362-0494 (OH) 330-454-9401 Cincinnati 513-421-3015 Cleveland 216-241-7678 Columbus Toll free: 1-800-759-2400 614-486-6336 Dayton Toll free: 1-800-776-5301 937-222-5825 Lima 419-223-7010 Toledo 419-531-3116 Youngstown 330-744-3111
Texas
Abilene 325-691-1533 Amarillo 806-379-6222 Austin 512-445-2911 Beaumont 409-835-5348 College Station 979-260-2222 Corpus Christi Toll free: 1-800-379-4222 361-852-4949 Dallas 214-220-2000 El Paso 915-577-0191 Fort Worth 817-332-7585 Houston 713-868-9500
South Carolina
Columbia 803-254-2525 Conway 843-488-2227 Greenville Toll free: 1-800-948-5791 864-242-5052
South Dakota
South Dakota (Omaha, NE office) Toll free: 1-800-649-6814 (NE, SD, IA – Southwest) 402-391-7612
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www.bbb.org
Better Business Bureaus
Longview 903-758-3222 Lubbock Toll free: 1-800-687-7890 (S. Plains) 806-763-0459 Midland Toll free: 1-800-592-4433 (TX) 432-563-1880 San Angelo 325-949-2989 San Antonio 210-828-9441 Texarkana Toll free: 1-800-372-4222 903-793-4565 Tyler Toll free: 1-800-443-0131 (903 & 430 Area Codes) 903-581-5704 Waco 254-755-7772 Weslaco 956-968-3678 Wichita Falls Toll free: 1-800-388-1778 940-691-1172 Arlington 703-276-0100 Norfolk 757-531-1300 Richmond 804-648-0016 Roanoke 540-342-3455
Virginia
Automotive
Washington
Seattle 206-431-2222 Spokane Toll free: 1-800-356-1007 509-455-4200
BBB Corporate Contacts
Wisconsin
Milwaukee 414-847-6000
Federal Agencies
West Virginia
Charleston Toll free: 1-866-228-1820 304-345-7502
Utah
Salt Lake City Toll free: 1-800-456-3907 801-892-6009
National Consumer State & Local Trade & Professional Index
www.bbb.org
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