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Guest Satisfaction and It's Impact On The Hotel Industry

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Guest Satisfaction and It's Impact On The Hotel Industry Powered By Docstoc
					              There Were    Don’t Call
 Restaurant    No Guest     Me Late At
Service Was    Towels In     Night
   Slow !!    The Room !!
• Hotels Are Not Listening To Their Guests.
 As low As Only 33% of Verbal Guest
Feedback Comes To The Managers Ears
Service Was Really
Slow !! I Didn’t Get
  My Newspaper

				
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posted:1/17/2013
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pages:11
Description: An interesting presentation that shows how hotel guest satisfaction has seriously impacted the hotel industry in recent times and how managers seem to overlook its importance ever so often. So how can managers start listening to their guests better and start improving on their guest satisfaction levels?