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Last updated: December 23, 2001

Questions:

       I have an OrangeLink FireWire CardBus PC Card. FireWire devices that require
       FireWire bus power will not work. What can I do?
       Will the Ethernet part of the OrangeLink+ FireWire/Ethernet board work under
       Windows XP?
       Will the SCSI part of the OrangeLink+ FireWire/SCSI board work under Windows XP?
       Will the OrangeLink FireWire products work under Windows XP?
       How to prepare a FireWire disk For Use Under Windows 98SE Or Windows Me?
       I keep getting a "Failed to build preview graph" error when attempting to capture video
       using Ulead VideoStudio. What can I do?
       Are there any recommended updates for DV editing?
       I cannot get disk media to work properly in Windows 98 Second Edition What can I do?
       I cannot get Adobe Premiere to access video through my OrangeLink 1394 port. What can
       I do?
       I couldn't get my Canon Elura to communicate properly with an IBM Thinkpad. The
       computer would crash as it loads the drivers for the camcorder after connecting the
       FireWire cable to the computer. How can I correct this?
       I followed the instructions, loaded the Driver software, but no 1394 Bus controller is listed
       in the Device Manager.
       Can I run the OrangeLink card with Windows 98 standard or Windows NT?
       I have installed the OrangeLink drivers and OrangeLink card, but when I turn on my
       camera, Windows asks me to load the camera driver.
       How do I save Adobe Premiere compatible files from Ulead VideoStudio DV SE?
       I have your OrangeLink FireWire 1394 PC CardBus card, and I am having problems
       installing it, or getting my camcorder to work.
       I launch my editing software and get a message that my device is not available or to check
       my connection. All of my software is current, and properly loaded.
       Will Digital Origin software work with the OrangeLink card?
       The Still Image button in Ulead VideoStudio 3.0 does not function.
       How do I capture a Single frame from motion video in Ulead?
       How do I play back captured DV files in Ulead MediaStudio Pro?
       Where can I find more detailed instructions for installation, or on how to use the video
       editing software?
       I am having problems installing the card, and getting my camera to work. What are the
       steps I need to follow?
       I get an "Unable to Load Library" error when I launch Ulead VideoStudio.
       My Kodak or Nikon camera will not work with the OrangeLink Card.
Q: I have an OrangeLink FireWire CardBus PC Card. FireWire devices that require FireWire
bus power will not work. What can I do?
Because the OrangeLink FireWire PC Card slot does not supply power to the FireWire bus, an
external source for power must be used. A good candidate for that power would be the OrangeLink
FireWire Hub. If you are using the current model of the OrangeLink
FireWire CardBus PC Card, an optional power supply is available only from the 1394FireStation.

Q: Will the Ethernet part of the OrangeLink+ FireWire/Ethernet board work under Windows
XP?
Yes. The Windows 2000 Ethernet driver that is provided on the OrangeLink CD-ROM will work.
Only if you set the line speed properties to 10base. A Windows XP compatible driver is currently
under development. A release is expected soon.

Q: Will the SCSI part of the OrangeLink+ FireWire/SCSI board work under Windows XP?
Yes. Simply install the Windows 2000 SCSI driver that is provided on the OrangeLink CD-ROM.

Q: Will the OrangeLink FireWire products work under Windows XP?
Windows 98SE, WinMe, Win2000 and Windows XP come with built-in 1394 drivers that work with
all OrangeLink FireWire products. The driver that is used is called "NEC OHCI Compliant IEEE 1394
Host Controller".

Q: How to prepare a FireWire disk For Use Under Windows 98SE Or Windows Me?
1. Boot up your computer with the FireWire hard drive turned on and connected.
2. From the Start\Programs menu select "MS DOS Prompt". The MS DOS Windows will now
appear. From command prompt type "fdisk" and hit the enter key.
3. When asked to enable Large Disk support press "Y".
4. The Microsoft Fixed Disk Utility will open. Choose option 5 "Change current fixed disk drive"
then hit the Enter key.
5. Now select your FireWire drive from the list. Your main internal hard drive will be Disk 1. If you
have only one hard drive in your computer then drive 2 will be your FireWire drive. If you are not
sure which drive is your FireWire drive you should contact the manufacture of the drive for further
instructions. After selecting your FireWire drive from the list hit the enter key to proceed.
WARNING: FAILING TO SELECT THE CORRECT DRIVE MAY CAUSE PERMANENT LOSS OF
DATA!
6. You will now be presented the original menu of 5 items. Select option 1 "Create DOS partition or
Logical DOS drive" and hit Enter.
7. You will now be presented 3 menu items. Choose number 1 "Create Primary DOS Partition" then
hit the Enter key.
8. You will now see the question "Do you wish to use the maximum available size for the Primary
DOS partition"? Answer yes.
9. The partitioning is complete hit the Esc button twice. You will see a message that you must
restart your computer. Hit the Esc button once more to exit the fdisk program. From the MS DOS
command prompt type "exit" to close the MS DOS Prompt window.
10. Disconnect the drive from the FireWire bus, wait about ten seconds, then reconnect the drive.
After plugging the drive back in double click the "My Computer" icon to open the My Computer
window. You should have a new drive icon for the FireWire drive. Right click on the drive icon for
the FireWire drive. From the pop-up menu that appears select "Format". From the format dialog
select "Full" under "Format Type, then click the Start. You will see a warning that all files will be
destroyed. Click OK to proceed. This process may take several minutes. Once complete, click the
Close buttons and you are done.

Q: I keep getting a "Failed to build preview graph" error when attempting to capture video using
Ulead VideoStudio. What can I do?
This problem is usually caused by a resource conflict between your video card and another device
installed in your computer. You should start by updating to the latest drivers available for your
video card. These drivers will be provided by the manufacture of your video card. I also
recommend updating to Direct X 8.0 then install the Video Capture Update for Direct X 8.0. If the
problem persists open the Device Manager and check to see if the IRQ used by your video card is
shared with another device. If your video card is sharing an IRQ with another device you will have
to manually reassign an IRQ for the video card in your systems BIOS. For information on
performing this task please consult the documentation for your systems motherboard.

Q: Are there any recommended updates for DV editing?

Microsoft recommends users of Digital Video equipment install DV Updater for DirectX 8.0

http://www.microsoft.com/downloads/release.asp?ReleaseID=28377



Q: I cannot get disk media to work properly in Windows 98 Second Edition What can I do?

An update to Windows 98 SE is available that corrects problems with mass storage devices. Use
the link below to go to the Microsoft web page and download the update.

http://www.microsoft.com/Windows98/downloads/contents/WURecommended/S_WUFeatured/
1394/Default.asp




Q: I cannot get Adobe Premiere to access video through my OrangeLink 1394 port. What can I
do?

Adobe Premiere version 6.0 is the first version of Adobe Premiere for Windows to have built-in
support for OHCI based 1394 boards. Previous versions of Adobe Premiere are not compatible with
OrangeLink 1394 products.

If you own an OrangeLink product and wish to use Adobe Premiere V 6.0, you can purchase the
ADOBE PREMIERE V 6.0 WIN . CLICK HERE.



Q: I couldn't get my Canon Elura to communicate properly with an IBM Thinkpad. The computer
would crash as it loads the drivers for the camcorder after connecting the FireWire cable to the
computer. How can I correct this?

The following patch fixed this problem: http://support.Microsoft.com/support/kb/articles/Q252/1/
83.ASP?LN=EN-US&SD=gn&FR=0



Q: I followed the instructions, loaded the Driver software, but no 1394 Bus controller is listed in
the Device Manager.

Before the Orange Micro OrangeLink 1394 Host Controller will appear in the Device Manager, you
must install the OrangeLink card your computer. After installing the card and re-booting, Windows
will prompt you to insert the Windows CD to finish installation. The Orange Micro OrangeLink
1394 Host Controller will now appear in the Device Manager.
Q: Can I run the OrangeLink card with Windows 98 standard or Windows NT?

No. The OrangeLink products require Windows 98 Second Edition, Windows 2000 and Windows
Me. All previous versions of Windows do not provide an adequate level of OHCI 1394 driver
support . Microsoft has no plans to add OHCI 1394 driver support in older Windows platforms.



Q: I have installed the OrangeLink drivers and OrangeLink card, but when I turn on my camera,
Windows asks me to load the camera driver.

If your system is asking for camera drivers, then you will need to update your Windows to
Windows 98 Second Edition. If you right click on the My Computer Icon, and choose properties,
your system properties box will open. This box will display the version of windows you currently
have. If the date for Windows is 4/10/1998 and does not say Second Edition, you will have to
purchase the updated version of the operating system



Q: How do I save Adobe Premiere compatible files from Ulead VideoStudio DV SE?

       From the Save As dialog box set the "Save As" type option to " Microsoft AVI Files".
       Next fill in the File Name section with the name you want the file to be saved as.
       Now click the options button. A Video Options Dialog will appear. Select the compression
       tab and change the compression option to: DV Video Encoder.
       4. Next click the configure button and from the DV Export Option dialog select Type 2.
       Click OK, and then OK again.
       5. You are returned to the Save As dialog. Click the save button, and the file you save
       should be compatible with Premiere.



Q: I have your OrangeLink FireWire 1394 PC CardBus card, and I am having problems
installing it, or getting my camcorder to work.

       If you are running Windows 98, right click on the "My computer" icon. Pull down and
       choose Preferences. In the box that comes up, it should say windows 98 Second Edition. If
       it does not show Second Edition, or if the date reads 4/10/98, you will need to purchase an
       upgrade to windows 98SE in order to use this product.
       Your laptop must be CardBus ready. In your device manager, listed under PCMCIA
       Sockets, you will see a CardBus controller if your laptop is CardBus compatible. Your
       laptop must also be configured to use the CardBus. Many laptops come with set-up
       software to set your slots to PCMCIA, CardBus or auto detect. Check with your laptop
       documentation or manufacturer for questions on the proper configuration.
       Make sure that you have installed our software first, and the card second. If you did the
       install of the card first, remove any FireWire drivers from the device manager, and the card
       from the system. Next, reinstall our software, then the card.
       Check the device manager. You should see OrangeLink OHCI IEEE 1394 listed under 1394
       Bus Controller. Plug-in your camera to the AC adapter, connect the FireWire cable to the
       camera and the OrangeLink card, then turn on the camera to camera mode. In the Device
       Manager, Microsoft Camera or VCR should load under Imaging Devices.
       Start the Ulead Video Studio software. Go to Global Menu (G button located on the left side
       of the Ulead window). Microsoft Camera and VCR should appear in the pop-up menu, and a
       bullet should appear to the left of the driver. Under Select Device Control, choose MS 1394;
       and under change capture plug-in, choose Ulead Direct Show Capture plug-in. Restart the
       Ulead program. Start a new file. In North America, choose AVI: 720x480 29.7fps DV NTSC as
       your CODEC. For PAL cameras (Europe and Asia), choose AVI: 720x576 25fps DV PAL.
       Under the Capture section of the Ulead VideoStudio software, click on the Video Capture
       Icon to begin recording. If your camera is set to camera mode, your image should now show
       in the record box on the screen. If your camera is in VTR/VCR mode, the device control
       should start playing from the recorded video on your camera



Q: I launch my editing software and get a message that my device is not available or to check my
connection. All of my software is current, and properly loaded.

For DV cameras, you must follow this start-up order: Fully boot your system; turn on the DV
camera; then, launch the video editing software. Any other sequence will not work.



Q: Will Digital Origin software work with the OrangeLink card?

Digital Origin EditDV v2.0 or newer is required to work with OrangeLink products.



Q: The Still Image button in Ulead VideoStudio 3.0 does not function.

Ulead has released a patch to correct the bug in the Still Image Capture feature. The links are: ftp://
ftp4.Ulead.com/pub/Updates/VideoStudio3/DV/Uvs3dvp.exeo or http://209.235.13.153/pub/
Updates/VideoStudio3/DV/Uvs3dvp.exe



Q: How do I capture a Single frame from motion video in Ulead VideoStudio DV SE?

       Import the image as a video clip (left camera button in VS3 capture mode)
       Go to Storyboard step, and select the clip
       Click "Save current frame as a new image file" to cut the single frame as an image clip.



Q: How do I play back captured DV files in Ulead MediaStudio Pro?

To transmit or record DV files back to a DV camcorder, please make sure that you select the Type-1
format (this is the default setting) when creating a DV file.

Microsoft defines two methods of storing DV video data in AVI files, namely Type-1 and Type-2. If
you would like to know more about these two DV AVI file formats, please visit Microsoft's web site
at: http://www.Microsoft.com/hwdev/desinit/dvavi.htm

Type1 -- If you cannot insert Type-1 DV files in Video Editor, please check whether you have
installed the VFW (Video for Windows) DV software codec, which might not support Type-1 DV
files. We recommend removing the DV codec, such as the Adaptec DVSoft codec. You can double-
click the Multimedia program icon in the Control Panel and click the Advanced tab, then find all
video codecs in the Video Compression Codecs category.



Q: Where can I find more detailed instructions for installation, or on how to use the video editing
software?

The installation the OrangeLink FireWire 1394 Series CD contains a manual for the installation of
the card, and also manuals for the Ulead VideoStudio software and Premiere LE application. The
manuals are in .PDF form and can be read using the supplied Adobe Acrobat Reader.
Q: I am having problems installing the card, and getting my camera to work. What are the steps I
need to follow?

Windows 98 Second Edition:

       Right click on your "My computer" icon. Pull down and choose Preferences. In the box that
       comes up, it should say Windows 98 Second Edition. If it does not show Second Edition, or
       if the date reads 4/10/98, you will need to upgrade to Windows 98 SE in order to use this
       product.
       Make sure that you have installed our software first, and the card second. If you did the
       install of the card first, remove any FireWire drivers from the device manager, and the card
       from the system. Next, reinstall our software, then the card. (If NEC is listed as your driver,
       then you have installed the card first. (Follow the above steps).
       Check the device manager. You should see OrangeLink OHCI IEEE 1394 listed as the 1394
       Bus Controller.

Video Editing Software Set-up

Plug-in your camera to the AC adapter, connect it to a FireWire port, then turn on the camera to
camera mode. Your camera will load a driver, Microsoft Camera and VCR, into the device manager.
Start the Ulead VideoStudio software. Go to Global Menu (G button located on the left side of the
Ulead window). Microsoft Camera and VCR should appear in the pop-up menu, and a bullet should
appear to the left of the driver. Under Select Device Control, choose MS 1394; and under change
capture plug-in, choose Ulead directshow capture plug-in. Restart the Ulead program. Start a new
file. In North America, choose AVI: 720x480 29.7fps DV NTSC as your codec. For PAL
cameras(Europe and Asia), choose AVI: 720x576 25fps DV PAL. Under the Capture section of the
Ulead software, click on the Video Capture Icon to begin recording. If your camera is set to camera
mode, your image should now show in the record box on the screen. If your camera is in VTR/VCR
mode, the device control should start playing from the recorded video on your camera.



Q: I get an "Unable to Load Library" error when I launch Ulead VideoStudio.

I get the error message "unable to load library 15472:0:01501913" after launching VideoStudio.
After clicking Ok the application closes. The problem may be caused by the corrupted files or read-
only files in the Ulead.dat sub-directory under the Video Studio program directory. The following
two methods should resolve the problem:

       Preferred. De-install Ulead VideoStudio then re-install VideoStudio.
       Delete the Ulead.dat sub-directory, and let VideoStudio re-build the data files. It may take
       time the first time VideoStudio is activated.



Q: My Kodak or Nikon camera will not work with the OrangeLink Card.

Camera manufacturer supplied drivers must be compatible with Microsoft Windows 1394 OHCI
drivers. Contact your camera manufacturer for the most recent updates.

				
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