Three Tips to Build an Employee-Focused Reporting System by williamsjohnseo


									        Three Tips to Build an Employee-Focused Reporting System

Businesses often put a strong emphasis on reporting metrics, and rightly so. Whether these
metrics are collected via website analytics, sales figures or production output, executives
usually recognize the importance of insight into daily operations and initiatives. However,
there is a fundamental flaw with most reporting systems. Despite the fact that numerous
tools make it simple to retrieve and report data, the employees who directly influence
those figures rarely get to see the data. Both managers and employees can greatly benefit
from seeing the impact of their contributions, or more importantly, where those
contributions are coming up short. Following are three ways to help create an employee-
focused reporting system in your own company.

1. Break Down Metrics By Department

It certainly doesn’t hurt to show employees
company-wide metrics focused on overall
profitability or the like, but they will benefit
most from seeing metrics on which they have
an impact. As an example, the services team
should be able to review percentage of hours
billable. Technical support should be exposed
to customer satisfaction information.
Obviously, the sales team has a plethora of
figures that can aid them such as close rates
and deal sizes. You can glean many of these
metrics from your time and project management system. Project teams need to see their
adherence to estimate and percentage of project complete regularly. Only choose a few
important metrics rather than tossing in everything and the kitchen sink. Too many figures
will become convoluted and ultimately ignored.

2. Determine Drill-Down

Metrics shown to employees should be as in-depth as feasibly possible. However,
practically speaking, there are a number of considerations that must be made when
determining how much information to show. First and foremost, is there sensitive
information that could be harmful to operations if exposed? Drilling down into individual
operations at a per-person level is a great idea for managers, but showing that information
to team members could cause low morale for under-performing employees. Similarly, any
metrics that reveal salaries or benefits compensation for individuals should not be shown
to teams on the whole. Focus on performance-driven metrics that do not compromise

3. Deliver Metrics Conveniently and Regularly

Employees need to have quick and easy access to relevant metrics which should be
delivered at regular intervals. Some businesses find it beneficial to hold department-wide
meetings for a few minutes at the start of each day to report progress and bring up any
deficiencies. However, it is also a good idea to deliver metrics via email or some other
direct messaging system. Employees will appreciate the ability to look at statistics at their
leisure, or to draw upon them in a pinch without having to take notes from a verbal report.

Finally, decide which metrics require priority and which do not need to be shown as
regularly. For instance, you might show project completion rates daily, but elect to show
profitability or sales figures monthly or at the end of a project cycle. The point is,
employees should expect key figures regularly, and you should deliver them.

These steps will allow you to put together a program that harnesses the power of today’s
innovative reporting engines to improve performance and profitability. Let your employees
see their contributions, and you will likely see those contributions increase.

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