Free for testers and
Making a good
impression at your
In side this is New EU
Keep cus tomer rules
s taff ser vice page 12
s traight page 10
3 Ask Stevo...
Stevo advises on Quality Control checks
Clocking up the mileage, MOT Seminar
tickets on sale, Single government
website, New test components still
advisory, Historic vehicles exempt,
From the editor Headlamps: aiming for a new standard,
And so it continues... we’re still waiting Recycle your rubbers
for the legislation to be put in to place
(more on page 4) before we can go
live on the new testing items. Once it’s 6 Bikes, trikes and quads
ready we’ll let you know with an extra A load of old trike
Special Notice and an email to our
VOSA Direct recipients.
If you haven’t yet joined, visit www. Keep staff records straight
vosa.gov.uk to add your email to the
VOSA Direct box and hit ‘Go’ – it’s free,
simple and will keep you up to date
8 Cover feature
with all matters of testing. Reduce your risks
We’ve also received a raft of new
10 Spotlight on... 6
proposals through from the ‘EU
VOSA’s Customer Service Centre
machine’ and talk more about these
on page 12.
11 Horror story
And finally, you may have noticed Splitting the difference,
the use of some new logos on our
Worn of a kind
pages. Don’t worry – it’s still VOSA!
Government is phasing in new,
more consistent branding across all 12 Feature
agencies and we’ll talk more about New EU Testing Regulations
this in the next issue.
Stay up to date with Matters of Testing. 13 The knowledge
Testing electric vehicles
Jessie VanBeck 12
Relax with the funnies
Keep your comments, rants,
opinions and ideas coming in to:
The Editor Editorial Team Design
Matters of Testing
Jessie VanBeck, Ian Marsh, Zal Tehrani Editorial office
VOSA, Berkeley House
Alan Wilson, John Stephenson, VOSA, Communications,
Ian Bartlett Berkeley House, Croydon Street,
Courtesy of Shutterstock:
Bristol BS5 0DA
Anton Balazh, Carl Ballou,
Bristol BS5 0DA
If you have any problems with Evrenkalinbacak, While great care has been taken
or queries about distribution, Wavebreakmedia, Winui. to ensure accuracy, VOSA and
or email: please contact the editor at the editorial team cannot accept
firstname.lastname@example.org email@example.com OBC: Photomac responsibility for errors or omissions.
The content of this publication
should not be reproduced
without the consent of the editor.
You can view this magazine, along
with previous issues, as a PDF on the
VOSA website: www.vosa.gov.uk/
Stevo advises on Quality Control checks
You ask: The rules state that AEs must conduct
regular Quality Control (QC) checks on their testers
where two or more testers work at the same site. These
are supposed to be at least one check per tester every
two months – recorded on MOT comp by the quality
controller and acknowledged by the tester.
But what am I supposed to do if a tester is away when
the QC check is due?
Stevo says: For shorter absences, it is best to It is good practice for the AE to conduct a QC check
complete the QC check as soon as possible after as soon as the tester returns, to make sure that they
the tester returns. But if you know in advance that are fully up to date with any changes that took place
they’re going to be off, you could arrange to do the while they were away – such as Special Notices, IM
check before they leave. updates etc. Make a note of any advice or training
given to the tester when they come back to work,
However if the tester is going to be off work long- and keep this on file for your next Site Assessment.
term, or it becomes clear that this will be the case,
you may wish to temporarily remove that tester’s
role for the site (see page 7 for details). This would Read Section B6 of the MOT Testing Guide for
remove the need for any QC checks until they return. more information on QC checks.
When they return to work, the tester’s role can be You can add or remove tester roles to sites
re-instated. As long as no more than six months using the VTS Device. Use F5 to bring up the
have passed since their last test, the tester can start VTS Device User Guide and read through
testing again immediately. Section 10.J to find out more about this.
John Stephenson heads up the MOT Technical
Standards team and has a wealth of knowledge and
experience in all aspects of the MOT scheme.
Send your comments, queries and views on the
MOT to firstname.lastname@example.org with ‘Ask
Stevo’ as the subject.
MOT test enquiries can be made through our customer service centre: 0300 123 9000 Matters of Testing 3
Clocking up the mileage MOT Seminar
As of 18 November, MOT tickets on sale
certificates – VT20s – will show
the mileage of the vehicle for the MOT Seminar tickets for 2013 are
last three certificates, along with now on sale. The next round of
the mileage for the current test. seminars will include an update
on where we are with the Testing
Having this information on the Directive (it’s all in the name),
MOT certificate will help to what Europe is proposing next for
prevent the crime of ‘clocking’ roadworthiness, MOT tests and
so it is important that testers roadside checks and how we’re
record the mileage accurately The issuing VTS can only correct getting on with MOT Comp 2.
from the vehicle’s odometer. a mistake in the vehicle’s colour or
current test mileage. Any other These seminars are your chance
If you enter the mileage changes should be made through to air your thoughts and share
incorrectly, don’t worry – you can your local VOSA Area Office. your problems – the feedback
issue a replacement certificate if we get is often used to develop
it’s within seven days of the test. An Odometer History leaflet to the MOT scheme for the future.
Appendix 10.I2 of the VTS Device explain the rules around replacing Turn to the back cover for more
User Guide tells you how to do an MOT certificate to your information on how to find a
this. Press F5 on the VTS Device customers – including when it is and seminar in your area and book
to bring up the Guide. is not possible to change odometer your tickets.
readings – is at www.vosa.gov.uk/
Single government website
VOSA is moving all of our web- what they need from government. you’ll use for any business you
based information to GOV.UK Initially, GOV.UK will replace have with government.
Directgov and Businesslink. Both
Released earlier this month, of those sites will be switched off Speak up!
GOV.UK will be the new home in October, and people will be The GOV.UK team wants to hear
for government services and redirected to GOV.UK. what you think about the new content
information online. GOV.UK has and tools. Email your feedback at
been built by the Government Digital Visit GOV.UK and have a look www.GOV.UK/feedback
Service (GDS) as a simpler, clearer around. Start getting used to
and faster way for people to find this new site as the only site
New test components still advisory!
Testers are reminded to wait until Although the 2011 edition of the If you need to remind yourself
the legal process behind fully inspection manual already which these items are, Special
introducing the EU Testing Directive contains the reasons for rejection Notice 2 – 2012 Annex A lists
is completed before they start to (RfRs) for the new components, these new components and is
fail vehicles on the new components. testers must not yet fail for defects available by the F5 key on the
relating to them but continue to VTS Device or at www.vosa.gov.
The bedding-in period for the new issue advisories. uk/special-notices.
test components has been extended.
The legal process is still underway. A special notice will be sent out to let
you know when these items go live.
4 MOT computerisation enquiries can now be made through the VOSA service desk: 0845 071 1973
Historic vehicles Headlamps: aiming
exempt for a new standard
Don’t forget, as of 18 November this year, all pre- Loughborough University have now analysed the
1960 vehicles will be exempt from the MOT test – results of the headlamp aim trial and completed their
including motorbikes. report, which – along with VOSA’s recommendations
– is now being considered by the International
Historic vehicle owners are still responsible for Vehicle Standards (IVS) section of the Department
keeping their vehicles roadworthy and legal, and can for Transport.
still present for an MOT test on a voluntary basis.
Testers will still be able to carry out a test and issue Once VOSA and IVS have reached an agreement,
a certificate in the the Minister will be asked to sign off any changes.
Without the help and assistance of VTS council
members, we would not have made this level of
progress. Another big thank you goes to those who
participated in the trial.
Stay up to date with progress on headlamp
aim proposals – visit www.dft.gov.uk/vosa
and sign your email up to VOSA Direct.
Recycle your rubbers
Garage owners may not realise, You must be certain that your Check the Environment
but anyone who disposes of collector operates within the law, Agency website at www.
waste tyres has a duty to do so or you could become complicit in environment-agency.
safely and legally, otherwise you ‘waste tyre’ crimes. gov.uk/business/sectors/
may be charged with a ‘waste wastemanagement.aspx
tyre’ crime. To avoid this, you should check to check your collector’s
to see if your collector has the authorisation and permits.
Many tyres are illegally dumped necessary authorisation and
each year in the UK by unscrupulous permits from the Environment Visit www.tyrerecovery.
and rogue collectors, resulting in Agency to collect and store tyres. org.uk to find out how to
huge clean up bills for UK identify legal waste tyre
taxpayers and landowners. collectors.
MOT test enquiries can be made through our customer service centre: 0300 123 9000 Matters of Testing 5
BIKES, TRIKES AND QUADS
A load of old trike
Three-wheeled motorcycles will these vehicles because it made
revert to being tested the old updating the manual simpler and Interestingly, further European
way. Recent additional items easier to implement. legislation currently being
to the MOT test – still advisory proposed (see page 12 for
only – will no longer to apply to But now, because the Government more about this), includes the
Class 3 vehicles… here we talk a wishes to reduce gold-plated compulsory testing of three-
bit about why. legislation, the requirement to wheelers and motorcycles in the
test the new components – once future – a move that may include
Those of you who test three- they go live – will not apply to conducting metered emissions
wheelers should be fully aware Class 3 vehicles. testing not just on trikes but
of the test changes, partially bikes too.
introduced at the beginning of the We will formally notify testing
year, brought about by Testing stations of the changes by Special The UK Government wishes to
Directive 2010/48/EU. Notice once we ‘go live’ on the consider UK stakeholder and
new items for other classes. MOT political views – as well as the
But because at present the EU Comp will not be updated to likely cost to Britain – before
doesn’t require compulsory testing include the new components for reaching a formal position on
of Class 3 vehicles – or even Class 3 vehicles. the new proposals. VOSA’s
bikes for that matter – new items MOT team is fully engaged with
brought in by the Testing Directive However, updates to the inspection DfT in analysing the potential
doesn’t apply to these vehicles. manual will have to be made at the impact of these proposals and
VOSA included the changes for next available opportunity. giving Ministers advice on the
implications for Great Britain.
6 MOT computerisation enquiries can now be made through the VOSA service desk: 0845 071 1973
Keep staff records straight
One of the most common questions we’re asked is how to add and remove
roles on the VTS Device. Here’s a look at how – and why – keeping your staff
records straight is important.
Although keeping site roles up
to date on your VTS Device isn’t
directly related to your risk score,
there is the possibility that it will be
affected if you haven’t conducted
QC checks against testers who
left but whose roles haven’t been
removed. Also, messages about
the operation of your site or
personnel could be sent to staff
who no longer work for you.
Adding and removing roles
on your VTS Device is pretty
Before a role can be assigned to If you are a site manager, you Once roles have been added or
a user, they must have: will only see ‘Update User Roles removed select ‘Update Users
a user ID (Site)’, but if you have an AE- Roles’ (F2).
an active smart card related role, you will see ‘Update
used the function ‘Permit a Site Assessment Score
User Roles (Site)’ and ‘Update
New Role to be Assigned’. User Roles (AE)’.
AEs can also use the VTS Device
Select to see their Site Assessment score,
$ Enter the user’s ID, as shown on
Other Functions the smart card. The site number which can be viewed through
$ field will either be blank or greyed ‘Update VTS Operating Details’
Administration out, depending on which version function. From the main menu:
$ of the function you are using – Select
People and Roles Site or AE. Select ‘Display $
$ Current Roles’.
Permit a New Role Other Functions
to be Assigned. $
The screen will show the user’s Administration
The user’s manager can now assign
name, which roles they hold and $
which roles can be assigned. VTS Administration Functions
new roles. From the main menu:
Select To assign a role/s, highlight the Update VTS Operating Details
$ role from the list and select ‘Add
Other Functions Role’ (F3). We’ve included useful information
Administration on how to improve your risk score
$ To remove a role/s, highlight in our centre spread… turn to
People and Roles the role from the list and select page 8 to read more about easy
' ( ‘Remove Role’ (F4). ways to make a good impression
Update User Update User at your next site assessment.
Roles (site) Roles (AE)
MOT test enquiries can be made through our customer service centre: 0300 123 9000 Matters of Testing 7
Reduce your risks
It’s been just over a year since we updated the Site Assessment. Now one year
on, we’re sharing some of our findings and top tips to help you reduce your risk.
Have you considered conducting your own site
assessment before the VOSA assessor visits? All
the help and documents you need can be found at
The most important things to remember are:
1. Look at your business through the eyes
of your customers – do you think they
recommend you to their friends?
2. Use the Site Assessment Risk Scoring Guide
to be sure you are assessing the right items
to the correct standard.
3. Consider what reasonable improvements your customers getting the correct test outcome.
you could make and concentrate on what So, what can you do to make sure you’re dealing
you can control. with these areas properly?
4. Keep a record of any work completed or
changes made to show the VOSA assessor Staff Training (4.15)
during their visit. Although ‘Implementing individual staff training
plans’ might sound complicated, you are probably
The correct test outcome already doing this without realising it. For example:
The site assessment is VOSA’s tool to make sure
that the motoring public – your customers – get the
Does the latest tester QC check result in a chat
correct test outcome. about methods or standards of testing?
When a new piece of workshop equipment
Since the revised site assessment was rolled out, or a new vehicle system arrives, does the
the top three issues are around Staff Training (4.15), manufacturer provide any training?
Quality Control (QC) Systems (4.14) and Vehicle l
When a Special Notice informs you of
Age (4.1) in that order. Each of these is linked to changes to the scheme, do you discuss how it
might affect your business with your staff?
8 MOT computerisation enquiries can now be made through the VOSA service desk: 0845 071 1973
All these are evidence of staff training – so keep You could also:
a record to show your assessor. A very simple staff l
increase your QC check frequency
training log is in Appendix 10 of A Guide to MOT
give your tester more time between
QC Systems (4.14) help your testers improve their knowledge
Your tester is key to the quality of testing and your of the vehicles and test requirements
ability to offer an MOT service, which is why VOSA
specifies a minimum Quality Control system. You Be prepared
should have proactive QC systems in place to Make sure you’re prepared for a site assessment:
check the risk of your tester reaching an incorrect l
organise your documents and make sure
test outcome! everyone knows where to find them
make sure your NT’s knowledge is up to date
You can use the MOT Scheme Performance Report l
always read the contents of the reports for your
function on the VTS Device to monitor what your
site and act on your findings
testers are doing. This report summarises tester
performance when undertaking MOT tests. Appendix
10.Q.1 of the VTS Device User Guide tells you how
to access this report. Use F5 on your device to bring
up this guide.
Whatever your QC system identifies, remember to
make a note of your findings and to act on them!
QC checks are not about catching you or your
testers out, but to evidence that you are looking
after the standards you deliver to your customers.
Vehicle Age (4.1)
Site assessment is all about managing risk. The risk
of testing mostly older vehicles is that they are more
prone to developing faults, which in turn presents Remember, the easier it is to find your paperwork,
more decisions for your tester, giving a greater the better you can manage your business and the
chance of a mistake. You can get a good idea of the quicker the assessor will go again – leaving you to
average age of vehicles tested at your site from your get on with looking after your customers.
MOT Scheme Performance Report. Clearly you can’t
turn older vehicles away, so what do you do about it? Stay up to date
Staying up to date with the latest news from VOSA
Testers may be less familiar with older vehicles, so will help you – register your email address with
rather than observing their test routine as part of the VOSA Direct at www.dft.gov.uk/vosa for news on
QC check, why not re-examine the vehicles instead? any changes or updates to the MOT test and scheme.
MOT test enquiries can be made through our customer service centre: 0300 123 9000 Matters of Testing 9
VOSA’s Customer Service Centre
VOSA’s Customer Service Centre answers 3,500 calls and 120 emails a day from
testers, operators and members of the public. The team takes calls on anything
from training courses to cars fitted with jet engines! Here are some of the most
common questions they’re getting from MOT garages – and the answers!
Do HID headlamps require But vehicles not fully converted –
washers / self levellers? such as those fitted with a sports
steering wheel and bucket seats –
Headlamp washing and levelling must be tested as normal.
systems are a legal requirement
for high intensity discharge (HID)
How can I test an
lamps with a luminous intensity
exceeding 2,000 lumens. But unregistered vehicle?
unless the luminous intensity You can create a new record to
is marked on the lamp, a tester test vehicles with foreign plates
won’t be able to tell if these or with no registration plates:
systems are needed.
If foreign plates are fitted, enter
So, they can only be rejected if the details in the Registration
they are fitted and are inoperative Mark field and change the (VSI) on the VTS Device first.
or obviously defective. If they are descriptor from ‘UK Registration If you are still not sure, contact
missing and you believe they should Mark’ to ‘Foreign Registration VOSA’s Customer Service Centre
be fitted, then pass and advise. Mark’, then enter the rest of the on 0300 123 9000.
details as usual.
Do the new Reasons for How do I correct a
Rejection affect specially If no registration plates are fitted, mistake on the VT20?
modified vehicles? leave the Registration Mark field
blank and change the descriptor Some mistakes can be corrected
Where a vehicle has been to ‘Not Found (Missing)’ or – if by the VTS, such as vehicle colour
extensively modified or converted, you are certain that the vehicle and odometer reading/units.
Reasons for Rejection for is unregistered – ‘Not Required’.
components missing where Either way, you can enter the rest The odometer reading/units can
fitted as standard should not be of the details and continue as only be changed by the VTS
applied. For example: normal. The test documentation within seven calendar days of
l a car converted for rally use – will show the Registration Mark as the test.
with rear seats removed, roll ‘Not Displayed’.
cage and full harness seat belts Appendix 10.I.2 of the VTS User
fitted etc. – may no longer be How do I test an Guide gives guidance on issuing
fitted with a brake servo, power replacement certificates. Use F5
Electronic Parking Brake?
steering or airbags on the VTS Device to bring up
l a car converted to a stretch Most Electronic Parking Brakes this guide.
limousine may no longer have can be tested in a roller brake
curtain airbags or electronic tester, but it is important to check
stability control the Vehicle Specific Information
10 MOT computerisation enquiries can now be made through the VOSA service desk: 0845 071 1973
YOU TELL US
HORROR Two tales of torment
Splitting the difference Quite a common picture, this, but as the wheel was
removed it was found that the alloy wheel had split in
At first glance this issue’s horror story looks like
two, held together by a wing and a prayer. The
another brake pad ’gone missing’. But Mike Evans
assumption is that the pad dislodged itself from the
from Heath Tyre Services in Cardiff found something
calliper, rubbed against the wheel, then, as the
a bit more unusual.
wheel was removed, it split in two and the pad
dropped out into the void between the well and the
Mike explains that the customer came in complaining
of that common rubbing noise from the rear.
Removal of the nearside rear wheel soon exposed
the calliper piston as the culprit. The inner pad had
fallen out – because someone had not refitted the
Astonishing as this is, the presenter seemed quite
retaining slides – and the piston was rubbing the
unperturbed by it all. But that doesn’t surprise us,
disc face. It was evident that repairs were recent but
the presenter was not forthcoming about who left the
slides out. The plot thickens!
Worn of a kind
Sticking with brakes, here’s a picture of a worn disc
sent in by Kevin Lee of E H Roberts in Benfleet.
Although pictures of worn discs are quite common,
this one must be as close as you can get and still be
in one piece!
Have you got a horror story to tell? Send your
photos and ghastly tales to mattersoftesting@
vosa.gov.uk with the subject ‘Horror Story’
MOT test enquiries can be made through our customer service centre: 0300 123 9000 Matters of Testing 11
New EU Testing Regulations
The not-so-new Testing Directive
has been delayed, but that
doesn’t stop the EU machine!
On 13 July they proposed a suite
of new EU laws. Just like British
buses, there’s nothing for ages
then several turn up at once –
1996/96 then 2009/40, 2010/48
and now three new drafts – so
new and drafty they don’t yet have
numbers – to continue the quest
to harmonise testing across all
member states. These drafts are:
New Testing Regulation (MOT)
New Roadside Regulation
(Examinations on the road)
New Vehicle Registration
These proposals are draft.
Each EU Member State can
now analyse their potential
impact, feed views back to the
EU Commission and, hopefully, l
Tester prohibition/impounding roadworthiness and fewer road
negotiate changes. The power for dangerous vehicles deaths and casualties. It wishes
proposals are not final – it is to consider UK stakeholder and
important we understand that. Optional features include: political views before reaching a
The main features are: formal position. In August, DfT wrote
MOT all second-hand vehicles
to key MOT trade stakeholders
Light trailer testing, including l
MOT all seriously accident and the message was emailed out
caravans damaged vehicles to VOSA Direct subscribers to find
Standards changed from l
MOT/approval of vehicles out what you think.
‘minimum roadworthiness’ modified from their original
to original type approval approved condition Between now and the end of
Defects categorised by the year there will be regular
seriousness on the VT30 You can see the extent of the discussions between DfT and the
Standardised EU-wide proposals. Being a Regulation EU Commission. We’ll hopefully
test equipment rather than a Directive means that have more to tell you in January’s
EU-wide tester qualifications if the EU Parliament makes it law, Matters of Testing and at the 2013
with annual refreshers it will apply directly to the UK. So, MOT Seminars!
EU-wide motorcycle testing what are we doing about it?
(already done in GB, but adds In the meantime you can stay up
emissions testing) The UK Government supports to date by registering your email
Seriously failed vehicles the general purpose of the with VOSA Direct at www.dft.gov.
de-registered package, which is to see better uk/vosa.
12 MOT computerisation enquiries can now be made through the VOSA service desk: 0845 071 1973
What was it we said, in issue 54, about electric vehicles and buses? Well here’s
another: Peugeot’s 3008 Hybrid4.
The immediate giveaway on the
3008 is in the title, ‘Hybrid’ –
but, unlike other hybrids we’ve
covered, this one has a diesel
engine. Although the Hybrid4 was
the first diesel passenger car, it
was soon joined by the 508, 508
RXH and, from Peugeot’s sister
company, the Citroën DS5. The
“4” denotes 4WD but the 3008
does not use a conventional 4WD
transmission set up.
The 2.0 turbo-charged engine
drives an electronically controlled
manual gearbox (electronically
operated clutch and gear selection)
and can be used in ‘auto’ mode
or ‘manual’ using paddles on the
steering column. Drive to the rear
wheels is through an electric motor
mounted centrally in the rear drive
train and supplied by the high
voltage Ni-MH battery.
Though 4WD is used on the
display screen it really is more of
an All Wheel Drive configuration,
where 2WD is default and 4WD
cuts in where power demand So can we MOT it? In a word: used on the Citroën Picasso) in
dictates. That said, 4WD can be yes! As with all electric vehicles, both Standard and ATL brake
selected for slippery conditions. there is high voltage so beware test mode without any problems.
of heavy orange cables. Though We repeated the test with the
the engine/gearbox assembly is vehicle mode selector in each of
a separate unit, the engine still the four positions – Auto, Sport,
powers the generator to charge 4WD and ZEV – again without
the high voltage battery and – any problems. Default mode is
like other hybrids – can suddenly Auto, which always utilises the
start depending on battery electric motors for pulling away,
condition. If 4WD is selected the so our advice is to leave it in Auto
engine automatically starts – and (with gear selector in Neutral)
it may also start when the throttle throughout the test.
For those who are wondering… ZEV
We tested the brakes (including stands for Zero Emissions Vehicle!
the EPB which is similar to that
MOT test enquiries can be made through our customer service centre: 0300 123 9000 Matters of Testing 13
60-second DVD update
We’ve trawled through our archive
of films to check accuracy of
information (and chuckle at some
Danny Charles is VOSA’s Technical Processes of the haircuts!) to put the useful
Development Officer for MOT Comp 2. Based material on YouTube:
in London, Danny frequently travels to Bristol
and Birmingham. View to the Front – explaining
MOT standards for
What are you working on? functions from any device with windscreens, mirrors and
I am developing the second internet access. wipers and what to do if that
generation of MOT pesky SatNav is left in there.
Comp(uterisation) – MOT Comp 2. How will MOT Comp 2 help
Repairs and Corrosion – how
MOT Comp 2? Internet-based refresher training
to assess modern repairs for
will allow testers to access the
Building upon the foundation of
MOT Comp 1, we’re developing latest information and updates
without having to wait for the Wheels and Tyres – a good
a user-friendly, internet-based
system with broadband speeds. next VOSA course. So, testers will look around here!
MOT Comp 2 moves away from be able to improve their technical
the VTS Device and smart cards – skills at any time. Brake Testing – covering RBT,
decelerometer, plate and ATL
VTS staff may be able to access it
through laptops, tablets or even What’s the best thing about brake tests.
smart phones. your job?
Meeting members of the trade,
Common Mistakes – hopefully
The testing function won’t listening to their ideas and
after watching this they won’t
change much – it’ll be locked building them in to the new
be common any more!
down to the VTS site, vehicles will MOT Comp 2 system.
still need to be registered for test
Changes to the Test due to the
and testers will still have to enter And the worst? 2010/48 Regulation – new items
the result: pass or fail.
explained and how to test.
The travelling, long hours and
overnight stays in hotel rooms You can find these films at www.
What does this mean for the away from my family. Still – no
average AE? pain, no gain.
– take a look and email
An internet-based system means email@example.com
that AEs will be able to access with any feedback.
reports and management
On the job
An amusing anecdote from the “Er, I haven’t got mine,” one of So the class got a basic lesson
classroom this time: On starting the testers immediately replied, in smartcard security that day
an MOT refresher course, the “Because I’m the only tester, the – hopefully the tester learned
trainer greeted the classroom boss needed it for the two days something new!
with “Good morning all – make I’m on this course so that he
sure you’ve got your smart cards could carry on testing.”
14 MOT computerisation enquiries can now be made through the VOSA service desk: 0845 071 1973
Puzzle H A Z T T I R F U R I T O
Find the twelve autumnal items on the grid:
A E H U F S T E T U R I F
Z L Z N S T E U I R F L G
APPLE FRUIT LEAVES
BONFIRE GRANARY MIST
E Z E T K T E V U I P P R
CHESTNUT HARVEST WIND L H L S R S N R R A P Y A
FIREWORKS HAZEL WALK B V T E O T T E F A R N N
O A H H W S L T H A H E G
N E S C E I S H N G L S R
One of our readers has sent in one motorists I L T N R M R A A P E V Y
attempt to deal with a cracked windscreen... email F W D U I W R L P W A L K
the funniest caption (along with your name, address
and VTS number) to firstname.lastname@example.org
R A N T F G V A Z E V E A
to win £20 of vouchers that can be used at most E R I F N O B E A V E L L
high street stores. Editor’s decision is final. Deadline B E W B O F N I H F S A W
for entries is 23 November.
The winner of last issue’s competition is Darren
Morgan of Equipe Tyre and Autocare in Eccles,
Greater Manchester. Congratulations Darren –
the vouchers are winging their way to you!
MOT test enquiries can be made through our customer service centre: 0300 123 9000 Matters of Testing 15
VOSA MOT Seminars 2013
From January through to March 2013, the MOT seminars are set to
discuss the issues concerning you.
First pick your venue
The list of venues for 2013 was sent out to all test stations
via Special Notice and is also posted online at
Then book your place
Once you’ve chosen a venue, you can call the VOSA
Customer Service Centre on 0300 123 9000 to book
your place – make sure you have your payment card
Or use the booking form below and send it, along
with a cheque made payable to ‘VOSA’, to the
address at the bottom of the form.
Tickets are £30 (including VAT)
Contact name Preferred seminar location
Company name Date of seminar
VTS number No. of delegates
Second choice seminar
Date of seminar
Postcode No. of delegates
Tel no: (inc. code) Cheque enclosed for £
(£30 per delegate)
Cheques should be made payable to VOSA.
Payment by cheque may take up to 14 working days to process. The number to claim back VAT will be on your ticket.
Return this booking form, with payment to:
Vehicle & Operator Services Agency, MOT Seminar Bookings, Ellipse, Padley Road, Swansea, SA1 8AN.
FOR VOSA USE ONLY:
Saving lives, safer roads, cutting crime, protecting the environment