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When conducting business, you need to know the proper etiquette for each situation. This presentation will teach you the proper business etiquette.
Business Etiquette Meeting and Greeting-Introductions Make introductions Lower-raking person to the higher ranking person If equal- mention the older one, guest, or woman first Meeting and Greeting-Introductions Either parties may initiate the handshake Forgot a name? Business cards- exchange at the end of the encounter Dining More important your guest= the better restaurant Maitre d’- then your guest precedes you to the table No maitre d’- then you take the lead Guest gets preferred seat Dining-Table Diagram 1.Napkin 6.Dinner plate 2.Salad fork 12.Water glass 7.Dinner knife 3.Dinner fork 13.Red-wine glass 4.Dessert fork 8.Teaspoon 14.White-wine glass 5.Bread-and-butter 9.Teaspoon 15.Coffee cup and saucer plate, 10.Soup spoon with spreader 11.Cocktail fork Dining Who pays? Tips – Meal- 15%-20 % – Cloakroom attendant- $.50-$.75 per coat or $1 in an expensive restaurant – Valet- $1-$2 Dressing- Women Dressing- Men Around the Office Coffee – Pay – Clean Smoking – Find the smoking area Copier/Fax – Reset after your jobs – Refill paper – Don’t leave a sheet jammed in the copier Starting the Job Lunchtime – Don’t invite yourself; leave the office Personal Relationships – Wait to make friends – No gossiping Where I worked before – Don’t compare When to leave on the first day – 15 minutes after quitting time Decorum on the job-don’ts Mix personal and business life Abuse office supplies Bring your moods to work Swear Cry, whine or complain Leave a messy work area Groom yourself public Telephone “Hello” is not appropriate for work Speakerphone- inform the person Things to Remember Accuracy Attitude Credit Deadline Good Use of Time Speech Taking Initiative Thoughtfulness Things to Avoid Absence Reprimands Breaking Romance Confidences Smoking Criticism Drinking Gum Chewing Personal comments Personal Problems
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