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					             IEMAS FINANCIAL SERVICES (CO-OP) LTD

 The leading Trade Co-operative in South Africa

 More than 70 years in existence

 Governed by the Trade Co-operatives Act 14 of 2005

 Over 150 000 active members

 More than 550 participating employers

 Debtors’ book R3.5 billion (year-end 31 August 2011)

 R95.9 million bonus allocated to members in 2011
                                   BUSINESS MODEL
        Trade Co-operative: Benefits                          Employer: Benefits


                                                                        Independent from any
              Tax – free bonuses                                         banks and providers



Management                          Members
 (member                             equal
  elected                                            Respected and             Employers       Business focus
                                   Shareholders    registered service                          (focus on core
 directors)                                             provider                                  business)


                 Profits back
                 to members                Employees: Benefits                                      Employers
NATIONAL FOOTPRINT
                                PARTICIPATING EMPLOYERS

Mining:                           Higher Education:
Kumba Iron Ore                    University of Pretoria
Exxaro                            University of Johannesburg
BECSA                             Tshwane University of Technology
Foskor
Shanduka Coal                     Other:
Gold One limited                  Sasol Limited
Lonmin                            Columbus Steel
Samancor                          GijimaAST
ArcelorMittal                     Sanlam Group
Anglo Coal/Anglo Gold Ashanti
                                  Municipalities:
Media:                            Mbombela local municipality
Avusa Ltd                         Govan Mbeki local municipality
Media 24                          Musina local municipality
                                  Nkomazi Local Municipality
Healthcare:
Medi Clinic
550 PARTICIPATING EMPLOYERS
                                   THE IEMAS VALUE PROPOSITION

Focus on core business activities
 Outsource financial services to Iemas

 A   controlled environment
    Pre-determined service times
    Employer input into products offered
    Registered credit provider

Employees protected against exploitation
 Financial skills training provided free of charge
 Responsible but fair credit screening
 Strict adherence to applicable laws and corporate governance
 Credit life insurance with very competitive premiums available

Reduced administration
 One consolidated deduction. Information exchanged electronically

No financial risk carried by the employer
                               THE IEMAS PORTFOLIO



                   Financing
                   Vehicle Finance
                   Personal loans
                   Mini/Maxi loans
                   Emergency Loans
                   Pension-backed
Short-term         loans                Purchase Card
 Insurance




    Financial Advisory         Iemas Financial
        Services               Skills Training
                                           VEHICLE FINANCING


 Annual bonus on interest further reduces effective interest rates
 (2011 = 13% on interest)
 New and pre-owned vehicles
 Financing without deposit available (depending on personal profile)
 Residual value transactions
 Private transactions
 Additional payments credited against capital
 Refinancing available
 Boats, caravans, motorcycles, etc.
                                                           IEMAS LOANS

             Personal loans                        Emergency loans
   Secured/Unsecured personal loans        Used for emergencies such as death,

   Up to R25 000 depending on               illness, medical condition and

    individual profile and income            damage to home etc.

   Maximum payback term up to 60           Proof of the occurred incident will be

    months                                   needed

   Interest rate from prime and Iemas      No security or deposit needed

    bonus on interest further reduces       Bonus 2011 = 12% on interest
    effective interest rate                 Maximum payback term 12 months
   Bonus 2011 = 12% on interest            Maximum loan amount R6,000
                                        IEMAS LOANS CONTINUED

               Mini loan                                 Maxi loan


   Used for emergencies and small          Used to consolidate debt, larger
    expenses such as school fees etc.        expenses etc.

   No security or deposit needed           Up to R30 000

   Competitive interest rate               Maximum payback term up to 36

   Bonus 2011 = 12% on interest             months

   Maximum payback term of 12              Free family benefits (funeral

    months                                   management services, HIV/AIDS

   Maximum loan amount R5 000               counselling, prepaid airtime
                                             discount)

                                            Bonus 2011 = 12% on interest
                                     PENSION-BACKED LOAN


 Agreement with pension / provident fund necessary (currently
 40+ agreements)
 Owner-builder applications accommodated as well as building in
 rural areas and home improvements
 Annual bonus on interest (2011 = 7.5%) further reduces interest
 rate
 Maximum payback term up to 20 years (depending on fund rules)
 Max loan amount normally 60% of available fund after taxation
 (depending on fund rules)
 Members receive value adding Iemas Assist products (locksmith,
plumbers, etc.)
 Fund is protected
                                           IEMAS PURCHASE CARD

 Bonus on purchases 2011 = 3% (excluding fuel)
 Interest-free credit (up to 55 days)
 Budget facility available
 Network of suppliers
 Supplier search facility on www.iemas.co.za
 Additional cards
 Low cost structure (First 3 months FREE)
 Detailed monthly statement by e-mail or post
 National Retailers
          Woolworths           Game
          Shoprite             Makro
          Checkers             Hyperama
          Ackermans            Dis-Chem
          Trade Centre         Shoe City
          Builders Warehouse
                                     SHORT-TERM INSURANCE


 Bonus regardless of claims (2011 = 6% on total premiums)

 All risk, house content, vehicles and business cover

 Competitive premiums

 Contact centre available for administration and claims

 Expert advice

Multiple quoting system
                            FINANCIAL ADVISORY SERVICES

Iemas Funeral Care Plan
   For Iemas members including parents, extended family and
    domestic worker

Iemas Group Umbrella Cover for the Employer
   Group cover to suit individual employer requirements

Iemas Private Portfolios
   Individual solutions for wealth creation and preservation

Additional Financial Services
   Individual funeral, risk and savings policies
   Retirement, risk, estate planning and counselling
                                   FINANCIAL SKILLS TRAINING

   Provided free of charge
   Presented in various languages & literacy levels
   Presented at the workplace
   Introduce as part of Induction and Skills Development
    programmes
   BANKSETA approved
   Training conducted by facilitator

               7 Modules:
                   The role of money
                   Planning and organising a budget
                   Escape from a debt trap
                   Savings and investments
                   Financial needs analyses
                   Buying a car
                   Housing options
                                                             IEMAS BONUS

PRODUCT                             AMOUNT                   RESERVE      CASH

Iemas card                          R30 000 per annum          0          900
3% bonus on purchases               R2 500 per month
                                                                    900
Short-term insurance                R18 000 per annum
                                                               0       1000
6% cash bonus on annual             R1 500 per month
premiums                                                           1000
Vehicle of R140 000 @ 10% over 60   R12 977 interest first   1526      269
months                              year
(13% BONUS)                                                        1687




  TOTAL BONUS R3587                   Interest on savings 2010 = 6.5 %
                   Net Promoter Score Comparisons (Members)
                                                                                                    USAA Banking
  100                                                                           Facebook
                                                                                           Amazon    & Insurance

                                                                        Iemas    65%       71%         80%
                                                                        59%
                                                        A Retail Bank
                                            American       40%
                                             Express
                                              27%
                                       Workplace
                                     Service Supplier
                           Insurer
                                          8%
NPS       A Private Bank    3%
               -3%
         B2B Financial
           Service
           -41%




  -100
           Net Promoter Score: Overall
            Detractors
           (% scoring 0-60)
                               Passively Satisfied
                                 (% scoring 70-80)
                                                       Promoters
                                                     (% scoring 90-100)
       8. What is the likelihood that you would recommend the
                                                                                Detractors
                                                                               (% scoring 0-60)
                                                                                                    Passively Satisfied
                                                                                                      (% scoring 70-80)
                                                                                                                              Promoters
                                                                                                                            (% scoring 90-100)
                                                                            8. What is the likelihood that you would recommend the
          Net Promoter Score (NPS)general, of … - Detractors
                       products, in = Promoters                                             products, in = Promoters
                                                                               Net Promoter Score (NPS)general, of … - Detractors

     13%      21%                 / Payroll
                         Iemas HR 65%                          = 52%                                      = -20%
                                                                              Alternative Company HR / Payroll
                                                                                 45%         30%     25%

                      Net Promoter Score = 52%
                           Sample (n) = 162                                               Net Promoter Score = -20%
                                                                                                Sample (n) = 158
      9. What is the likelihood that you would recommend … as a            9. What is the likelihood that you would recommend … as a
                                company                                                              company

     13%     17%                        69%                    = 56%              44%
                                                                                Detractors
                                                                                                        23%
                                                                                                    Passively Satisfied
                                                                                                                          33%
                                                                                                                              Promoters
                                                                                                                                       = -11%
            Detractors         Passively Satisfied     Promoters
           (% scoring 0-60)      (% scoring 70-80)   (% scoring 90-100)        (% scoring 0-60)       (% scoring 70-80)     (% scoring 90-100)
                   Net Promoter you would recommend the
       8. What is the likelihood that Score = 56%                                       Net Promoter you would recommend the
                                                                            8. What is the likelihood thatScore = -11%
          Net Promoter Score (NPS)general, of … - Detractors
                       products, in = Promoters                                             products, in = Promoters
                                                                               Net Promoter Score (NPS)general, of … - Detractors
                                                                                               CEO     /
                                                                          Alternative Company 43% / MD14%Owner /
      18%Iemas CEO
            18%               / MD / 64%        = 46%
                                     Owner / Finance                            43%                       = -29%
                                                                                          Finance
                      Net Promoter Score = 46%
                            Sample (n) = 33                                                     Sample Score
                                                                                          Net Promoter(n) = 32 = -29%
      9. What is the likelihood that you would recommend … as a            9. What is the likelihood that you would recommend … as a
                                company                                                              company

      18% 0%                        82%                        = 64%                   57%                        29%           14%    = -43%
           Detractors        Passively Satisfied   Promoters                    Detractors         Passively Satisfied   Promoters
          (% scoring 0-60) Promoter Score = 64%
                      Net      (% scoring 70-80) (% scoring 90-100)                                  (% scoring 70-80) (% scoring
                                                                               (% scoring 0-60) Promoter Score = -43% 90-100)
                                                                                          Net
       8. What is the likelihood that you would recommend the               8. What is the likelihood that you would recommend the
           Net Promoter Score (NPS)general, of … - Detractors
                      products, in = Promoters                                            products, in = Promoters
                                                                               Net Promoter Score (NPS)general, of … - Detractors

     11%     22%                    Union
                              Iemas 67%                        = 56%              Alternative
                                                                                88%    0%                 Company Union = -75%
                                                                                                             13%

                           ***Sample (n) = 25
                      Net Promoter Score = 56%                                                 ***Sample (n) = 14
                                                                                          Net Promoter Score = -75%
      9. What is the likelihood that you would recommend … as a            9. What is the likelihood that you would recommend … as a
                                company                                                              company

     11%         33%                        56%                = 45%                          75%                         13% 13%      = -62%
                      Net Promoter Score = 45%                                            Net Promoter Score = -62%
19
                            STEPS TO A WIN-WIN SITUATION



                            Presentation

                  Communication with stakeholders

                      Sign employer agreement

Implementation meeting (file layout, service times, training schedule)

                           Implementation
THANK YOU
Iemas, your caring partner

				
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posted:1/10/2013
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