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					    East Los Angeles College
T ECHNOLOGY M ASTER P LAN
       2012 – 2018




                 COLLEGE MISSION

                   East Los Angeles College empowers
                   students to achieve their educational
                   goals to expand their individual
                   potential, and to successfully pursue
                   their aspirations for a better future
                   for themselves, their community and
                   the world.
                   EAST LOS ANGELES COLLEGE
                   TECHNOLOGY MASTER PLAN
                          2012 – 2018




TPSC adopted September 27, 2012
ESGC adopted October 8, 2012
                            Administrative Members
                                     Board of Trustees
                                      Steve Veres, President
                                 Tina Park, First Vice President
                             Nancy Pearlman, Second Vice President
                               Kelly Candaele, Legislative Affairs
                             Mona Field, Institutional Effectiveness
                              Miguel Santiago, Capital Construction
                               Scott J. Svonkin, Finance and Audit
                                Daniel Campos, Student Trustee


              Los Angeles Community College District Administration
                                 Dr. Daniel J. LaVista, Chancellor
                           Dr. Adriana D. Barrera, Deputy Chancellor
Dr. Yasmin Delahousssaye, Vice Chancellor for Educational Programs and Institutional Effectiveness
        Dr. Felicito Cajayon, Vice Chancellor for Economic and Workforce Development
                        Jeanette Gordon, Chief Financial Officer/Treasure
                               Camille A. Goulet, General Counsel
           James D. O’Reilly, Executive Director, Facilities Planning and Development


                       East Los Angeles College Administration
                                Farley Herzek, Interim President
                   Tom Furukawa, Vice President of Administrative Services
                Dr. Richard Moyer, Vice President of Liberal Arts and Sciences
  Laura M. Ramirez, Interim Vice President of Workforce Education and Economic Development
             Oscar Valeriano, Vice President of Student Services/Special Programs

                          Jeremy Allred, Dean of Admissions and Records
                             Gayle Brosseau, Dean of Academic Affairs
                 Selina Chi, Dean of Resource Development/Community Relations
                       Dr. Ryan Cornner, Dean of Institutional Effectiveness
                              Danelle Fallert, Dean of Student Services
                         Sonia Lopez, Dean of Student Services/Activities
                                 Vi Ly, Dean of Academic Affairs
                            Kerrin McMahan, Dean of Academic Affairs
                     Dr. Adrienne Anne Mullen, Dean of Continuing Education
                           Al Rios, Dean of Academic Affairs/South Gate
                               Angelica Toledo, Dean of CalWORKs

                     Dr. John Rude, Associate Dean of Resource Development

                      Martha Ermias, Assistant Dean of Grants Management

             Erlinda De Ocampo, Associate Vice President of Administrative Services
                   Gonzalo Mendoza, Manager of College Information Systems
                       Karen Rapp, Director of Vincent Price Art Museum
                                        Acknowledgments

Technology Master Plan Taskforce Members
Pauletta Daw, Distance Education Coordinator
Evelyn Escatiola, Professional Development Coordinator
Randall Gust, Collection Development Librarian
Kevin Huotari, ePortfolio Developer
Alex Immerblum, Academic Senate President
Michael J. Iwashita, Senior Computer and Network Support Specialist
Alan T. Khuu, Department Chair of Chemistry, TPSC Co-Chair
Laura M. Ramirez, Interim Vice President of Workforce Education and Economic Development
Kerrin McMahan, Dean of Academic Affairs
Gonzalo Mendoza, Manager of College Information System, TPSC Co-Chair
Anna Salazar, Senior Admissions and Records Supervisor
Danny Telles, Senior Office Assistant of Information Technology
Kyle K. Tran, Web Architect of Information Technology

Special Thanks to:

José “Alfred” Gallegos, Research Analyst, for assisting us in the development, implementation and assessment of
the campus-wide survey on technology.

Agyeman Boateng, Assistant Research Analyst; Maribel Carbajal-Garcia, Sr. Office Assistant; Dr. Ryan M.
Cornner, Dean of Institutional Effectiveness; Lindy Fong, Financial Aid Manager; Jeffrey Hernandez, Academic
Senate Vice President; Sonia Lopez, Dean of Student Services/Activities; Sunil Shah, Technology Projects
Coordinator and the members of the Technology Planning Subcommittee (TPSC) for their valuable contributions in
the development of the Technology Master Plan.
                                           Table of Contents
COLLEGE HISTORY .................................................................................................................... 1
COMMUNITY SUPPORT AND ENROLLMENT GROWTH..................................................... 1
CAMPUS TRANSFORMATION .................................................................................................. 2
COLLEGE STRUCTURE .............................................................................................................. 3
DEVELOPMENT OF THE TECHNOLOGY MASTER PLAN ................................................... 5
DATA ELEMENTS AND UNIT REPORTS ................................................................................. 6
STATUS OF 2008-11 TECHNOLOGY MASTER PLAN ............................................................ 6
   Instructional and Learning Technology ...................................................................................... 6
      Operational and Workflow Efficiencies .................................................................................. 7
      Infrastructure and Access ........................................................................................................ 8
      Network Security...................................................................................................................... 8
      Completed Initiatives since the 2005-08 Technology Master Plan ......................................... 8
      Completed Initiatives since the 2008-11 Technology Master Plan ......................................... 9
TECHNOLOGY SURVEY RESULTS ........................................................................................ 10
   Information Technology Department ........................................................................................ 13
      Infrastructure ......................................................................................................................... 13
      Virtualization ......................................................................................................................... 13
      Web Presence ........................................................................................................................ 14
      LACCD SIS Student Portal .................................................................................................... 14
      Mobile Devices (Smartphones and Tablets) .......................................................................... 15
      Academic Portal (ACE) ......................................................................................................... 15
      Instructional Technology and Smart Classrooms ................................................................. 16
      Lecture Capture ..................................................................................................................... 16
      LACCD Academic E-mail System.......................................................................................... 16
   Computer Labs .......................................................................................................................... 17
   Paperless Workflows and Document Imaging .......................................................................... 17
   Distance Education .................................................................................................................... 17
   Student Services ........................................................................................................................ 19
      Admissions and Records ........................................................................................................ 19
      Financial Aid ......................................................................................................................... 20
      Student Activities ................................................................................................................... 21
   Library ....................................................................................................................................... 21
   Professional Development......................................................................................................... 23
DEVELOPMENT OF THE TECHNOLOGY MASTER PLAN (continued) .............................. 24
EAST LOS ANGELES COLLEGE TECHNOLOGY MASTER PLAN 2012-2018
OBJECTIVES AND ACTION ITEMS ........................................................................................ 26
IMPLEMENTATION AND EVALUATION .............................................................................. 36
APPENDIX – A ............................................................................................................................ 37
   Tech Plan Survey 2012 - Analysis Open-Ended Questions ...................................................... 38
APPENDIX – B ............................................................................................................................ 59
      The ELAC Technology Plan Mission: .................................................................................. 60
      The District Technology Strategic Plan Mission:.................................................................. 60
COLLEGE HISTORY

East Los Angeles College (ELAC) is a large urban college which serves more Latino students annually
than any other community college in the California Community College System. ELAC serves an
important role in its community through its academic, career-technical, noncredit, student support service
and Public Service Academy programs. These offerings serve as gateways to a better life for many in the
community and as a primary access point to higher education for a population that has traditionally been
underrepresented in post-secondary education. ELAC’s primarily Hispanic/Latino and Asian/Pacific
Islander student body reflects its service area population and is indicative of the college’s dedication to
increasing access and success in higher education for underrepresented populations. The college offers a
full spectrum of degree programs, career certificate programs, and transfer curriculum that allows
students to successfully complete their educational goals. In addition, the college offers the opportunity
for students to engage in an educational plan that promotes individual personal development. In this
manner, ELAC represents the promise of new opportunities to the community and a gateway to success
for many students.

East Los Angeles Junior College was established in June 1945 by the Los Angeles City Board of
Education. The college opened its doors for the Fall 1945 semester in September in a wing of Garfield
High School, boasting nineteen faculty members and 117 students, many of whom were World War II
veterans.

The college quickly outgrew the borrowed high school facilities. In 1947, the Board of Education was
able to purchase eighty-two acres of agricultural land in what was then East Los Angeles, thanks to
funding from a bond issue. Two years later, in January 1949, classes began at the college’s present
location in wooden bungalows moved to the campus from the Santa Ana Army Air Base. More than
1,700 students enrolled that year.

An evening program that began in 1947 was expanded and offered at many locations. By 1954, the
popular program offered classes at twenty-five different locations. The Civic Center program alone
enrolled over 1,900 students that year.

In 1948 a name change was proposed. Angeles Bella Vista College, Ramona Hills College and Hillview
College were considered. It wasn’t until 1959 that the name change occurred when the “Junior” was
dropped and the name East Los Angeles College (ELAC) was firmly established.


COMMUNITY SUPPORT AND ENROLLMENT GROWTH

In 1951, the stadium and auditorium were built. Over the next twenty years permanent buildings were
constructed to accommodate growing enrollment. More classrooms, an administration building, a library,
a planetarium, men’s and women’s gyms, a swim stadium, a theater, and an art gallery – to name a few –
followed.

Today’s Vincent Price Art Museum began with a gift from Vincent Price – noted actor and art collector –
who donated ninety pieces from his collection to establish the first “teaching art collection” in 1957.
Over the years, the collection has grown to more than 9,000 pieces including works on paper, paintings
and three-dimensional art work. This collection provides an extraordinary and unique resource for
students to see original art firsthand in order to supplement courses in art history and art appreciation.

       1                                                                     Technology Master Plan 2012-2018
In 1969, the California State Legislature clearly defined higher education in the state and designated the
(then) eight community colleges of the Los Angeles Unified School District as the Los Angeles
Community College District (LACCD). A seven-member Board of Trustees was elected to govern the
new district. Today, the ELAC service area, home to more than 1.5 million people, includes the
communities of Alhambra, Bell, Bell Gardens, City of Commerce, Cudahy, East Los Angeles, Huntington
Park, Los Angeles, Maywood, Montebello, Monterey Park, Rosemead, San Gabriel, South San Gabriel,
South Gate, and Vernon.

During the 1970s, more buildings were added to the campus to keep up with growth of student
enrollments. In 1975, the unduplicated enrollment count of credit students was 18,544. A gymnasium,
including classrooms, a lecture hall, offices and lockers, and outdoor ball-court spaces were built in 1972.
The swim stadium, with two twenty-five yard swimming pools, was also built that year. To house the
nursing program a Nursing Education Building was built in 1977 and a new library followed two years
later.

In 1972, the City of Monterey Park annexed the College and surrounding neighborhood, officially
changing the main campus address. ELAC began growing, adding faculty members, programs and classes
as demand for higher education increased.

During the 1984 Olympic Summer Games, ELAC hosted swimming and field hockey events, welcoming
thousands of spectators to campus and increasing the international visibility of the College. Despite
funding challenges that limited growth during the 1980s, ELAC continued to offer a variety of vocational
and transfer programs.

Throughout the 1990s the Automotive Technology and Child Development Centers were built. Many of
the original bungalows were still used as classrooms until 2007 when they were finally demolished to
make way for new campus structures.


CAMPUS TRANSFORMATION

During the 1990s ELAC experienced unprecedented growth and change. Enrollment grew from 13,000 to
approximately 30,000 students and the number of permanent faculty almost doubled. Outreach programs
were located throughout the service area for the convenience of students who could not easily travel to the
main campus. In August 1997, the full-service South Gate Educational Center was established in the
southern part of the service area so that students could complete a transfer curriculum and several career
programs without attending the main campus. In 2007, a third site was opened in Rosemead to serve
students in the northeastern portion of ELAC’s service area.

Growth during the first decade of the 21st century was not limited to increasing enrollment. An emphasis
on student-centered education and on providing support that engendered student success increased
ELAC’s graduation numbers. Between 2000 and 2005, East Los Angeles College graduated the highest
number of Hispanics/Latinos in California. Nationwide, in 2011, ELAC, ranked 6th, continued to be one
of the highest Associate Degree producers of Hispanics/Latinos.

In 2000, two bond issues, Propositions A and AA, initiated by the LACCD, were approved by voters.
Funding of over $281 million allowed ELAC to begin the most ambitious building program in its history
to substantially improve the College’s infrastructure. In the fall of 2004, a state-of-the-art technology


       2                                                                      Technology Master Plan 2012-2018
building opened that was started with state funds and completed with bond money. This building was the
first of many buildings and improvements that are planned or under construction.
By the spring of 2011, after almost a decade of planning and construction, more than 240,000 square feet
of classroom, student services and administrative space were added to the college facilities. In addition to
buildings, a 1,800 space parking structure was constructed to provide access to the heart of the campus.
The Baum Center, located on the east side of the college’s new entry plaza, was remodeled to be a
comprehensive facility for administrative services, complete with a six-room faculty conference center.
Across the entry plaza is the newly completed Student Services Center that houses admissions, testing,
counseling, and financial services under one roof to maximize student access to enrollment services.

The Visual and Performing Arts Center, a $65 million, three-building complex located at the eastern
gateway to the campus, is anchored by a 77,000 square feet two-story building that is now home to the
Dance, Music, and Visual Arts disciplines. The Theater Department is housed separately in a two-story
building that includes a traditional proscenium stage theater and a flexible black box performing space.
The facility also includes workshops for costuming and stage design as well as classrooms to allow for
instruction to occur simultaneously with performance preparation. The Vincent Price Art Museum, the
third building in the center, is equipped with seven galleries, the Thomas Silliman Vault for storing the
collection, and a 129-seat “smart” lecture hall to accommodate art history classes and guest lectures.

Currently, construction continues on a replacement classroom building, the renovation of the Helen Miller
Bailey Library, a second 1,500 space parking structure located on the northeast corner of the campus, a
Transit Mall, and modernization of the sports stadiums and playing fields. In addition, an off-campus
building in nearby Corporate Center has been purchased and is undergoing renovation to serve as the
Health Careers Center.

Funding from a third bond approved in 2008 will continue campus transformation into the coming
decade. The South Gate Educational Center acquired a 19-acre site across the street from its current
location. The new site, which is projected to open in 2015, will be developed into a campus complete with
a parking structure, a new classroom building and a retrofitted space that will accommodate various
student services.

On the main campus, plans for a Science Career & Mathematics Building, Student Success and Retention
Center, Campus Student Center/Bookstore and gardens, plazas, and additional classrooms are moving
towards approval and construction. With these enhancements, East Los Angeles College will be
positioned to provide the highest quality education and services to its students and community for decades
to come.


COLLEGE STRUCTURE

The strategic planning structure at ELAC reflects the college’s commitment to shared governance and to
obtaining campus‐wide and community input on college goals and objectives that will shape the college’s
future. The ELAC Shared Governance Council (ESGC) serves as the central governing body for all
planning decisions and makes recommendations directly to the college president as part of the shared
governance process. In addition to the ESGC, the Strategic Planning Committee (SPC), Educational
Planning Subcommittee (EPSC), Facilities Planning Subcommittee (FPSC), Technology Planning
Subcommittee (TPSC), Program Review and Viability Committee (PRVC), and the Budget Committee
also play key roles in the development and implementation of the college planning agenda. The Office of
Institutional Effectiveness (OIE) facilitates the development of the college planning documents and
assists in the implementation and evaluation of the planning agenda.

       3                                                                      Technology Master Plan 2012-2018
                                Academic Senate                ELAC Shared Governance Council




                                                                                         Strategic
                                                                Budget
                                                                                         Planning
                                                               Committee
                                                                                        Committee




                                                   Educational           Facilities               Technology      Program Review
                                                    Planning             Planning                  Planning        and Viabilility
                                                  Subcommittee         Subcommittee              Subcommittee       Committee




 Distance       Enrollment      Matriculation                               Learning
                                                    Off-Site                                    Student Success      Transfer
Education       Management        Advisory                                 Assessment
                                                   Committee                                      Committee         Committee
Committee        Committee       Committee                                 Committee




Figure 1

All college planning agendas are created through data-driven processes that include national, state, local,
and campus-level data. The Office of Institutional Effectiveness provides comprehensive college data on
student outcomes and college core indicators of success. The college is also guided by the objectives set
forth in the District Strategic Plan. Through the use of quantitative and qualitative data, and the direction
of the District Strategic Plan, the college regularly reviews its own strategic and planning objectives. In
addition, the Program Review process is used to substantiate the efforts made by departments to improve
student learning and to identify the needs of ELAC students and the surrounding community. The
Program Review and Viability Committee reviews and updates the college’s Program Review Plan
every six years. This plan includes the schedule for conducting Comprehensive Program Review and
Annual Update Plans. The Comprehensive Program Review Questionnaire focuses on the manner in
which each program is supporting the agenda items listed in the Strategic Plan. In addition, the
Comprehensive Program Review and Annual Update Plans utilize Learning Outcomes to assess the
degree to which departments and programs are working to improve the student learning process and
creating improvements in student outcomes. Annual Update Plans are completed in between
comprehensive reviews to determine the progress made in responding to Comprehensive Program Review
recommendations and the program or department’s own unit goals. The Annual Update Plans serve as the
basis for resource allocation decisions, such as hiring of new faculty and staff, purchase of new
equipment, and increases or decreases to a unit’s base budget. The Comprehensive Program Review and
Annual Update Plans provide essential data in the development, implementation, and evaluative planning
processes.

All college planning is conducted using evaluation cycles focused on continuous quality improvement for
all instruction, student services, and administrative programs. ELAC enters into six-year planning cycles
in which the college progresses through phases of Planning, Implementation, and Evaluation (PIE). By
incorporating formative evaluations into operational decision-making, ELAC ensures that these annual
processes are subject to self-reflective examination on an ongoing basis and that lessons learned
contribute to improvements in these processes. Data-driven measures and formative evaluations
contribute to a summative evaluation of the strategic plan implementation at the end of its six-year cycle.

            4                                                                                Technology Master Plan 2012-2018
The link between the formative evaluations and summative evaluation ensures that continuous quality
improvement is ongoing and is the driving force for revisions to the strategic plan. Through this model,
the college ensures that all programs, as well as the college’s governing and decision-making processes,
are regularly and thoroughly evaluated.

The Strategic Planning Committee (SPC) is a standing committee that serves to regularly review and
revise the College’s Mission, Vision, and Strategic Goals as needed. Membership on this committee
ensures representation from all vital constituent groups and those with the requisite knowledge to
formulate the college planning agenda. The SPC is responsible for overseeing the implementation process
of the strategic and master plans and reviewing ongoing formative evaluations. The committee is
convened every six years for a formal review of the college’s current planning agendas and relevant data
in order to determine if revisions are needed and, should it be determined to be warranted, construct a
revised College Mission and Strategic Plan. The committee works to ensure that there is a thorough
evaluation of the current planning agendas and that the Strategic Plan includes a review of all relevant
data. To this end, the committee reviews a standard set of vital data elements and meets to select
additional elements that are deemed needed for the college’s planning efforts. The standard data elements
include:

     1.   District and state Strategic Plans
     2.   The formative evaluations and implementation history of the previous strategic plan
     3.   The college external scan, internal scan, college profile, and core indicators
     4.   Student surveys
     5.   Comprehensive program review and annual update results
     6.   Program learning outcomes and college core competencies to institutional learning outcomes
     7.   Any additional information relevant to the revision of the strategic plan

The goals developed for the Strategic Plan serve as broad objectives that all areas of the institution should
strive to meet. In this manner, these goals serve as guidance in the development of specific college plans
as well as those actions planned through the departmental or unit specific efforts. Each planning
subcommittee (Educational, Technology, and Facilities) creates objectives or planned actions that will
lead to the fulfillment of the Strategic Goals.


DEVELOPMENT OF THE TECHNOLOGY MASTER PLAN

The Technology Planning Subcommittee (TPSC) oversees the writing of the Technology Master Plan.
The TPSC operates under the auspices of the Strategic Planning Committee and is made up of college
faculty, administrators, staff, and students. The committee serves as the central planning committee for all
technology matters, including those educational, administrative, and student service areas that overlap
with or support educational goals. The purpose of the TPSC is to address issues regarding the college’s
technology use and to review, revise and officially adopt the Technology Master Plan. The TPSC follows
the college planning schedule and forwards the Technology Master Plan and all relevant
recommendations to the ELAC Shared Governance Council (ESGC) for formal approval. The TPSC
works with the Educational Planning Subcommittee (EPSC) to ensure the primacy of educational
planning objectives in the college planning process.

The Technology Master Plan serves as the college’s guiding strategy on technology related issues and
seeks to fulfill the College Mission and Strategic Goals through the implementation of technology
planning objectives. These objectives are broad-based principles that can serve as guidance for all
technology support and advancement on campus. Additionally, these objectives are used in the Program

          5                                                                   Technology Master Plan 2012-2018
Review process to assist departments and units in establishing relevant plans that will lead to the
fulfillment of its Technology Master Plan. Each technology related activity undertaken by a department or
unit will be aligned with the Technology Master Plan objectives and tracked to determine overall
effectiveness in supporting and advancing technology on campus.

The TPSC began its planning work on January 27, 2011. A formal taskforce was convened later that year
to evaluate the previous Technology Master Plan and begin gathering data informing the college’s
technological needs. The district’s Technology Master Plan and implementation grids from ELAC’s
previous Technology Master Plan served as the initial basis for determining the current status of
technology at ELAC and they helped project future needs. The committee recognized that there were
distinct areas of expertise at ELAC that were needed to inform the development of the Technology Master
Plan. The committee, thus, requested that specific units on campus develop detailed description of the
current status of technology in their areas and provide planning objectives related to them. To gather
college-level data, an online survey was developed and administered to college administrators, faculty,
staff and student workers. These data were combined with those data provided in the college’s Strategic
Plan to identify areas of concentration for the Technology Master Plan.

Areas of Concentration – Why questions/Underlying Factors.
Online Campus Survey
Campus-wide Technology Infrastructure
Academic Instruction
Student Services
Administrative Services
Other Groups, Program Service Units
Table 1



DATA ELEMENTS AND UNIT REPORTS

The 2008-11 Technology Master Plan focus for East Los Angeles College has continued to be its
dedication to providing innovative technology that will prepare students for the future. By establishing
the foundation over the last several years, the college has continued to spearhead and support instructional
and learning technology.


STATUS OF 2008-11 TECHNOLOGY MASTER PLAN

Instructional and Learning Technology
The incorporation of technology into the academic arena has become a standard with 80% of the existing
classrooms supporting some form of audio visual technology. There are currently twenty-nine smart
classrooms which include a ceiling mounted projector and drop down screen, a computer and monitor,
DVD/VHS video player with wall mounted speakers, a laptop connection, and a document camera. All
devices are controlled by a touch screen panel. A mock classroom provides instructors with an
opportunity to practice using new interactive white boards, lecture capture, dual projectors and other
technology. These technologies provide a foundation for the smart classrooms to be built within the next
few years in the Student Success and Retention Center and the Science Career & Mathematics Building.
All campus computer labs have been upgraded to Microsoft Office 2010. Labs are also being upgraded to
the Windows 7 Enterprise operating system with 45% of the current labs completed. The college has also
acquired the Adobe Creative Suite Master Collection 5.5 for departments needing graphic design software

          6                                                                   Technology Master Plan 2012-2018
for their classes and laboratories. Laboratory software needs are addressed prior to the start of each
semester to ensure that the labs are prepared to educate the students with no delay.

The campus network connectivity continues to expand to better support the many network services
provided by the college. The wireless network capacity has increased eight fold, providing students,
faculty and staff with readily available wireless access for their laptops and other mobile devices.
Network connection to the Rosemead Educational Center has also increased from 1.5Mbs to 10Mbs,
providing that satellite campus with access to all the networked services offered at the main campus.

The academic portal dashboard provides faculty the ability to upload their course syllabi, assignment lists,
documents and video. The students can upload their class assignments to the same portal. The setup up is
automated for all courses. The portal also provides access to the Internet. In addition, e-mail is
automatically setup including class lists for all courses.

The Information Technology (IT) Department is responsible for servicing about 3,500 computers college-
wide. We have approximately forty computer labs at East Los Angeles College including the South Gate
and Rosemead Centers. Some computer labs are application specific, where only software related to a
specific course is installed on the machines. For example, software licenses for AutoCAD, Visual
Studios, Adobe Master Collection, Math and Writing programs are bought for specific programs.

Operational and Workflow Efficiencies
The campus designed and implemented a queuing system to manage the flow of traffic of students
needing services during the heavy peak times in the Student Services Building. The system allows
students to take a ticket and be automatically queued into the lines of the services they need, minimizing
the time it takes for them to visit the various student service areas.

The college also continues to offer training and workshops to the faculty and staff on software programs
and various systems offered on campus, such as the Academic Computing Environment (ACE). Various
training videos on Microsoft and Adobe products can be streamed online, offering employees an
opportunity to hone their skills via the web.

The campus has also extended online services to the student body such as appointment scheduling and
online chatting. Areas such as Counseling, Matriculation, the Library, and others now offer many of the
same services to in-person students as they do the online students. The Faculty Online Printing System
allows instructors to submit print jobs online to the Reprographics Department.

In conjunction with the District, a set of IT Design Standards have been developed and are provided to all
the architects and construction companies via the college construction management company. These
standards cover a wide array of areas including cabling, smart classrooms, data connections, equipment,
video surveillance and wireless technology. The purpose of these standards is to define the requirements
to ensure availability, stability and efficient operations management of the college’s technology systems.
The new Desktop Management System, Altiris, will allow the IT Department to deploy various computer
images, software upgrades and patches, as well as track the licensing information for the college. It will
streamline the deployment of vital upgrades in an efficient manner and reduce the liability of the college
by ensuring that only licensed software to the campus are accessible to students, faculty and staff.




       7                                                                      Technology Master Plan 2012-2018
Infrastructure and Access
The campus continues to deploy the Voice over Internet Protocol (VoIP) phone system to the main
campus and the two satellite sites. There are currently 789 VoIP phones across the college. In Spring
2011 the Emergency Alert system was deployed using the VoIP phone system. In the event of a campus
emergency, the phone system can be used to broadcast messages to the entire campus, or individual areas,
directing what steps should be taken to ensure the safety of the students and employees. The VoIP system
was implemented in 2008 with an upfront cost of $275,000 and has accounted for $150,000 in college
savings each year since its deployment.

The implementation of a new voice and e-mail system utilizing Microsoft Active Directory 2008,
Microsoft Exchange 2010 and Microsoft SharePoint 2010 is in progress and scheduled for completion by
the end of 2012. These upgrades will increase the e-mail storage capacity for each user and will allow for
further integration between mobile devices and the campus’ e-mail and voicemail system.

The campus has started to implement a series of video displays as part of a campus-wide digital signage
project. This system allows for messages, key campus information, and emergency notifications to be
broadcasted to the various video displays located throughout campus. As future construction projects are
developed, additional displays will be placed in key areas. Future upgrades will allow for campus
lectures, special presentations, training sessions and the Culmination Ceremony to be broadcasted using
this system.

Network Security
The IT Department proactively oversees network security and it has deployed centralized configurations,
policy management, and automatic updates. It also conducts security assessments to comply with best
practices and regulations. The IT Department continues to improve on the deployment of Anti-Malware
and Anti-Virus applications for scanning, detecting and removing security threats.

Completed Initiatives since the 2005-08 Technology Master Plan
Campus-wide:
       Development of second MDF in E7 building.
       Increased capacity for inbound/outbound phone lines via the VoIP.
       Cisco wireless technology implemented across the entire campus and at South Gate.
       Additional Internet access from DS3 (45MB/s) to 1000MB/s added.
       Development of (COOL) and revision to (EBS, CIS) campus applications.
       Enhanced campus website with up-to-date content and 508 compliance.
       Deployment of Video Streaming System.
       Video surveillance system (Broadware/Cisco).
       Campus-wide computer power management system (Surveyor).
       Remote assistance tool (InfoTech Helpdesk/Bomgar).
       Migrated network account and resource management (from Novell to Microsoft Active
           Directory 2003).
       Established a comprehensive campus policy for computer technology purchases and support.
       Established standards for technology hardware and software.
       Established a technology renewal program based on a three year cycle.
       Training made available to staff on basic level of technology competency.
       Incentives of flex credit provided to encourage additional training.
       Web access for faculty and students for grade recording and lookup.
       Centralization of the student identification system.


       8                                                                    Technology Master Plan 2012-2018
Administrative Network:
        Library automation system in daily operation.
        Development of Microsoft Active Directory network and policies.
        Campus-wide upgrade from Microsoft Exchange Server 5.5 to Exchange Server 2003.
        Standardized campus wide computers from Microsoft Office 2003/XP to Office 2007.
        Offering select workshops for faculty and classified staff such as Office 2007, SharePoint,
            etc.
        Interactive video conferencing system (Life-size).

Academic Network:
       Microsoft Active Directory 2003, Microsoft Exchange 2003, and Microsoft SharePoint 2007
          were implemented.
       Academic network was established (see above) to provide new services to faculty and
          students including e-mail, web portal, wireless Internet, campus-wide printing solution.
       Library Proxy server for student access to library resources from off-campus via the Internet.
       Training, awareness, and support provided for faculty who want to engage in distance
          learning instruction.
       Offering select workshops for faculty such as web authoring, Office 2007, ACE Portal,
          Etudes, Moodle, etc.
       Creation of the student lab hours tracking system.


Completed Initiatives since the 2008-11 Technology Master Plan
Campus-wide:
       Deployment of the Voice over Internet Protocol (VoIP) phone system.
       Content Digital Management Collection server for Campus News and ELAC historical
           archives.
       Deployment of campus-wide Mass Notification System:
           · Deployment of Emergency Notification system to notify students and employees via text
               messaging in the event of an emergency on campus. (RaveMobile)
           · Building Annunciation System
       Expansion of the campus video surveillance system.
       Upgrade of the network connection to the Rosemead Educational Center.
       Upgrade of the network connection to the South Gate Educational Center.
       Update of the campus standards for technology hardware and software.
       Expansion of the campus wireless network to allow for more users (from 500 to 3,000).
       Online orientation for first time online students.
       Enhancement of the ELAC website.
       Usage of the content management to provide access to updating departmental websites.

Administrative Network:
        Upgrade from Microsoft Active Directory 2003 to Active Directory 2008.
        Upgrade from Microsoft Exchange Server 2003 to Exchange Server 2010.
        Upgrade from Microsoft SharePoint 2007 to SharePoint 2010.
        Development and deployment of CAPSTONE network security system to monitor network
            usage and address issues.
        Computer power management system (Surveyor).
        Development of Faculty Online Printing system.
        Deployment of Microsoft Windows 7 to all new computers delivered since 2011.

       9                                                                 Technology Master Plan 2012-2018
              Creation of a virtual private network (VPN) system for remote access to campus resources.
              Emergency Advisor and Panic Buttons.
              Queuing system for Student Services area.
              Digital signage

Academic Network:
       Installation of Microsoft Office 2010 in all Academic Computer Labs.
       Computer power management system (PowerPro).
       Development of online Library Workshop Registration System.
       Development of online Counseling Appointment Registration System, Online Student
          Educational Planning System, Online Counseling.
       Development of an online Matriculation Orientation.
       Development of Student Online Add Module for adding classes online.

Future developments:
         Identify and evaluate existing software programs, furniture, and equipment needs for students
           with disabilities.
         Program to assess student information competency needs and integrating such information
           competency into the curriculum developed.
         Wireless printing solution for students.
         Provide assistive technology and awareness training for core technical personnel and user
           assistance.
         Upgrade E1 MDF room.
         Acquire new space and facilities for IT Department.


TECHNOLOGY SURVEY RESULTS
In an effort to inform campus discussions on the development of a new ELAC Technology Master Plan,
the Office of Institutional Effectiveness collaborated with TPSC members to create an online survey. This
survey addressed accessibility and technology use, assessed user satisfaction, and other questions spoke to
the technological needs of the college. During the Spring 2012 term the online survey was administered
campus-wide. Over the course of three weeks 176 administrators, faculty, staff and student workers
responded to the survey.




Figure 2

The survey revealed that the majority of respondents (60.3%) spend at least five hours per work day in
front of a computer (Figure 3). Nearly 80% of respondents reported not having an aversion to technology
and actively using new technologies (Figure 4). Most of the respondents reported owning handheld
devices that are capable of accessing the Internet. In fact, only twenty-three respondents (13.1%)
indicated that they do not own a handheld device (Figure 5). Furthermore, survey results showed that
various technologies are employed for instructional purposes. Nearly 60% of respondents use projectors

       10                                                                     Technology Master Plan 2012-2018
in the classroom and 40% of respondents use DVD Players in the classroom (Figure 6). Use of
technology also extends beyond the campus setting. Ninety-eight percent of respondents have a computer
at home (Figure 7) and less than 2% of respondents do not have access to the Internet from home (Figure
8). Virtually everyone who responded indicated that they use their ELAC e-mail account (Figure 9).




Figure 3




Figure 4




Figure 5




Figure 6




Figure 7




       11                                                                 Technology Master Plan 2012-2018
Figure 8




Figure 9

The survey also sought to determine what ELAC employees thought about the current state of technology
use on campus. In the “Technology User Opinions” section of the survey, 56% of respondents indicated
that they are satisfied with the rate at which ELAC adopts new technologies, 43% would like to see
ELAC adopt technologies at a faster rate. Generally speaking respondents agree that ELAC provides
sufficient technological resources to the college (57%) and a sufficiently secure computer network (66%).
Fifty-three percent of the respondents report that computers are maintained and that current software
reflects advances in technology. Fifty-seven percent state that technical support is adequate and 54%
report that planning related to technology is adequate and linked to institutional planning and evaluation.
Lastly, 64% of respondents agree that the technical training provided to faculty and staff supports student
learning (Figure 10).




Figure 10

Seven open-ended questions were offered in an attempt to reveal the technological needs of the college
(Table 2). The responses indicate that computers, projection devices, iPad/tablet devices, course
management systems (such as ACE, Etudes and Moodle) and smart boards, respectively, are likely to
improve instructor-student interactions. Office-suites (such as Microsoft Office) were reported to be the
most beneficial software for students looking to enter the workforce. Respondents also indicated that
more computers and computer labs on campus would “enhance the student educational experience.” The
lack of computer labs/computers was a theme that was also echoed in several recent student focus groups
conducted by the Office of Institutional Effectiveness. Keeping software and/or hardware (including
computers) updated or recent was said to be an activity that “would make daily administrative tasks more
efficient.” Respondents reported that collaborative software (such as Google Docs and MS SharePoint)
“would help classified/unclassified staff members to collaborate most effectively.” Additionally, survey
respondents indicated that keeping technologies up-to-date would be the best way to improve
technological services on campus. Finally, the most sought after technology, as reported in the survey, on
campus was tablets/iPads. For a complete review of the open-ended responses see the Tech Plan Survey
2012: Analysis Open-Ended Questions report in Appendix A.



       12                                                                    Technology Master Plan 2012-2018
      Question
                                                       Question Prompt
      Number
4.1                What technologies (equipment/software) will improve instructor-student interaction?
                   What technologies (equipment/software) would be beneficial for preparing students for the
4.2
                   workforce?
                   What technologies (equipment/software) would enhance the student educational experience on
4.3
                   campus?
4.4                What technologies (equipment/software) would make daily administrative tasks more efficient?
                   What technologies (equipment/software) would help classified/unclassified staff members to
4.5
                   collaborate most effectively?
4.6                How can current technological services be improved?
4.7                What new technologies (equipment/software) would you like to see on campus?
Table 2

Information Technology Department
The role that technology is playing in education is radically changing. An increasingly mobile, social, and
collaborative academic community requires appropriate levels of infrastructure support. The technology
landscape is constantly shifting, and a well-planned, proactively-designed technology infrastructure is
essential to meeting the future demand of the academic community. To provide “anytime, anywhere”
communications, a reliable and secure infrastructure is achieved through components such as servers,
network equipment, wiring, software and security. The IT Department serves as the major unit in charge
of developing and maintaining the hardware and software needed to ensure that the college can
successfully implement technologies needed for enhanced student engagement and success. The 2012-
2018 Technology Master Plan Mission is available for review in Appendix B.

Infrastructure
To support a future “anytime, anywhere” environment, allowing students and faculty to advance their
educational experiences to the next level, a new datacenter has been planned and funded. It will provide
a simpler, faster, more secure way to access and share information. It will enable virtual access, leverages
the latest progress in mobile devices, adapts to changes as fast as necessary and transforms traditional
desktop computing and easily scales to handle future growth. All telephone, network, and critical
services will be sustained even in the event of a power failure.

Virtualization
Computers have become an indispensable tool in the educational environment. However, the overall
maintenance of the computers will cost the organization in support expenses and square footage, and
recycling fees when the functionality of the computers comes to an end. Gartner Inc. and IDC estimate
the yearly per-desktop installation, patching and management cost in the range of $4,000 to $6,000
(Valovic, 2009). Virtualization is a means to have one hardware and software system within one machine
or computer to provide the capability for multiple remote systems to run operating systems independently
from having the required hardware parts to operate as a standard computer. Providing a fully functional
environment, especially in the labs, for our students is an important step for Student Success.

The major benefit for users is improved access to critical applications, high reliability, and shifting the
responsibility to maintain the operating system and security from the users to the IT Department. There is
the added benefit of data security, the ease in which restores can be done, and the ease of software
upgrades. The sheer number of routine calls that an IT staff has to make to "fix" individual computers
today will be reduced through centralized image management and by simply swapping the end-user
device such as a thin client or tablet. Of course, there are many in the academic community who still need
powerful computers to carry out their work and those devices will continue to exist. Nonetheless for


          13                                                                    Technology Master Plan 2012-2018
many, whether software runs on a window, on their mobile device, or their own computer is less relevant
than being able to get the work done, which will potentially be done quicker and safer.

This technology carries numerous benefits to the college, in ways listed below:
        1.) Lower number of physical computers - you can reduce hardware maintenance costs because
            of a lower number of physical computers placed on campus.
        2.) By having each application within its own "virtual server" you can prevent one application
            from impacting another application when upgrades or changes are made.
        3.) Software upgrades can be easily handled by one Senior Network Administrator, by managing
            one Management Console.
        4.) You can develop a standard virtual server build that can be easily duplicated which will speed
            up server deployment.
        5.) You can deploy multiple operating system technologies on a single hardware platform (i.e.
            Windows Server 2003, Linux, Windows 2000, etc.)
        6.) By implementing a server consolidation strategy, you can increase the space utilization
            efficiency in your data center.

Web Presence
Technology in education has dramatically changed over the last ten years. The tremendous growth of the
Internet and the addition of social network tools, cloud environments, virtualization, wireless technology,
instructional videos and other innovative technologies allow the college to choose from the many
technologies that support student success and academic excellence. These technologies have the potential
to increase equity in successful outcomes, improve the college’s presence in the community while
maximizing access to higher education, and ensure institutional effectiveness and accountability.

Currently, there are about 313,217,091 people living in the United States of America (Census Bureau
report for 2011) and according to the Internet World Stats (ITU) in 2011 about 239,893,000 people were
using the Internet in the United States. That suggests that about 77% of the population in the United
States use the Internet. With such a large amount of reported Internet usage it is evident that ELAC must
prioritize the delivery and management of the college’s web presence. Enhancement of the ELAC website
is essential to achieving the College’s Mission and Strategic Goals. A strong web presence will allow the
college to send a global message which states that ELAC is a conduit of educational excellence and that
we are committed to student success.

Additionally, a strong web presence can eliminate redundancy and unnecessary work for staff and faculty
members. Beneficial factors include the elimination of numerous and redundant phone calls to the college
by displaying essential information and procedural instructions on department and unit websites, and
reducing printing budgets by digitizing information, and by putting it up on the college websites.

ELAC’s wireless implementation is meant for all students, staff, and faculty to be able to access the
college's network anytime and anywhere while on campus. Our goal is to have the campus outfitted with
wireless access points (WAPs) to ensure full coverage throughout. This will allow anyone with a
wireless-enabled mobile device to access the college's network through our secure infrastructure.

LACCD SIS Student Portal
Providing an online portal that is centralized with multiple application programming interfaces (APIs) or
a “one stop shop” that is user-friendly, intuitive, and accessible from anywhere on the Internet can greatly
enhance the way students conduct their academic work and obtain their student information. Information
such as application status, transfer information, current enrollment, class information, educational plans,
class materials, and current grade point average can be made accessible through one centralized system.


      14                                                                      Technology Master Plan 2012-2018
An enterprise student portal system that has the capability to integrate with the district system will
organize and centralized the student related information, which can be accessed anytime and anywhere.

Working with the Los Angeles Community College District personnel to deploy the new student
information system is one way to enhance student engagement through a web presence. The new system
should have the ability to access information such as application status, transfer information, current
enrollment, class information, educational plans, class materials, current grade point average and more
can be accessible through this centralized system.

Some key features surrounding this system should include:
    Capabilities to search for their e-Books and access these books through their tablet devices or
       mobile devices. The student portal will allow students to retrieve their class related books or other
       selected books online through this system. Students and faculty will have the capability to review
       course materials through several different types of media devices such as iPads and tablets.
    Ability for students to review their Educational Plan through this system after they meet with
       their counselors.
    Make appointment reservations for college events, workshops, lab seats, etc.
    Mobile device friendly and intuitive to use.
    Receive news announcements regarding campus activities, events, administration messages, etc.

Mobile Devices (Smartphones and Tablets)
Mobile devices are another technology that has increased tremendously in recent years. In 2010 Gartner
Inc., an IT research and market analysis firm projected that more than 200 million tablet devices would be
sold by 2014. More recently the International Data Corporation reported that 144.9 million smartphones
were sold worldwide during the first quarter of 2012. At that rate smartphones sales for 2012 are certain
to top last year’s total of 491.4 million units sold. In fact, JPMorgan has predicted that 657 million
smartphones will be sold by the end of 2012. About 97% of college students own cell phones in the US;
75% of American teens have cell phones and nearly 30% own smartphones capable of accessing the
Internet.

The sales growth of mobile devices is undeniably immense and as a result mobile devices and related
technologies must be included in our college plans. Employing such technologies could improve
classroom student engagement and ultimately student success. With the successful deployment of the
campus-wide wireless network ELAC is fully capable of providing the network infrastructure needed to
allow students to use their mobile devices for instructional purposes in the classroom.

The rapid growth of mobile devices requires that updates to be made to the college’s web presence,
infrastructure, and instructional technology. Embracing mobility can be beneficial to the college as an
approach to learning, communication, and information gathering. Plans for integrating mobile devices
include developing mobile access to the college website, learning management system (LMS), and the
student portal. Enhancement of the web presence will improve the delivery of instruction, services,
information, and communications to current and future students and employees.

Academic Portal (ACE)
In spring of 2007, the college deployed the Academic Computing Environment (ACE) allowing faculty
members to collaborate with students by sharing files online, creating calendars of class related deadlines,
announcements, viewing rosters, and other facets of the learning management tool. The college is in the
process of upgrading several of the features of the academic portal to make it more user-friendly and also
meet the daily demands from the faculty. Such as a robust discussion board, capability to send students e-
mail through this interface, be centralized so that the information is provided through one mechanism.


      15                                                                      Technology Master Plan 2012-2018
The college also hosts advanced learning management systems, which are detailed in the Distance
Education section.

Instructional Technology and Smart Classrooms
Instructional technology is the process of using a variety of teaching tools to improve student academic
achievement. Currently the college is using technologies such as e-mail communication, smart
classrooms, wireless access, computer applications, Internet connectivity and networked computer labs.
In order to keep instructional technology environments on the campus operational, the college will have
to maintain current technologies and develop future technologies. Smart classrooms, for example, make
use of audio-visual equipment, computers, and media technologies that facilitate instructional activities in
the classroom. These types of classroom technologies were also consistently noted as being supportive of
student learning in the employee survey. In order to keep an instructional technology environment
operational on a daily basis, the college will have to maintain the technology that is currently deployed,
such as academic e-mail accounts, smart classrooms, wireless access, software, Internet connectivity,
computer labs, faculty and student support. This will include the need to maintain Internet connectivity
and make necessary upgrades to provide a reliable and robust network infrastructure for the entire
academic computing environment.

Learning is the foundation for classroom planning, room layouts, and supporting technologies. Flexible
classrooms are enhanced smart classrooms that will accommodate a variety of teaching methodologies
including lecture-based, workgroup problem-based and individual problem-based. The technology in
these rooms will allow for ease of access, creation, and sharing of information, which are essential to
learning. This means that the technology infrastructure planned for these rooms needs to be flexible and
designed for future growth. Information Technology, Audio Visual Systems, and other Smart
Technologies will be thoroughly evaluated and applied while keeping a focus on enhancing the teaching
and learning environment of the future.

Lecture Capture
Lecture capture is an umbrella term describing any technology that allows instructors to record what
happens in their classrooms and make it available digitally. In its simplest form, lecture capture might be
an audio recording made with an iPod; alternatively, the term might refer to a software capture program
that records cursor movement, typing, or other on-screen activity. Lecture capture systems offer three
important benefits: an alternative when students miss class; an opportunity for content review; and
content for online course development. Lecture capture enhances and extends existing instructional
activities, whether in face-to-face, fully online, or blended learning environments.

LACCD Academic E-mail System
The Information Technology Department has been working with the District Technology Taskforce in
regards of the procurement of the new district-wide student e-mail account. This e-mail account will be
automatically generated as a student are enrolled in any of the nine sister colleges. We are in the process
of obtaining an e-mail account that will be uniform and beneficial to students who attend any of the nine
colleges by having a universal e-mail account where they can utilize the cloud environment. Students will
be able to store their class related work and files on this newly created District e-mail account.

A student e-mail account will allow the college to send mass notifications regarding emergencies,
upcoming events, critical academic dates, and valuable college information. With the numerous e-mail
accounts out there, some inaccurate and some with incoherent names can make it difficult for instructors
to communicate with their students. Especially, when you have students who are enrolled in multiple
schools, having one universal account can greatly improve communication district-wide.



      16                                                                      Technology Master Plan 2012-2018
Computer Labs
Currently, we have about forty computer labs at East Los Angeles College, including Rosemead Center
and South Gate. The college estimates that 1,856 computers are in use at these three locations. The
college also has computer labs that use specific applications designed for students who are taking classes
which involve training on applications software such as AutoCAD, Visual Studios, Adobe Master
Collection, math and writing programs. The computer lab designs are unique for each discipline area.
For example, the new Helen Miller Bailey Library will have three areas with computers setup for students
to use. One lab is a multi-purpose area that is open for students to use, while the other two are used as
classroom labs where instructional lessons will occur.


Paperless Workflows and Document Imaging
Implementing a workflow system that will facilitate the daily duties of several staff members can
potentially decrease the number of staff required within a department. This system will allow end users to
process data driven information through Graphic User Interface (GUI). The overall functionality of this
system will delegate each task or form submittals to appropriate areas based on the workflow setups.
Digital signatures will be prompted to require administrative approvals before a process can be
concluded. Areas that will be affected include but are not limited to Facilities, Payroll, Personnel
Administration Services, Financial Aid, Admissions and Records, Counseling, and many more.

    Benefits of Paperless Processing:
       1. Decreases the carbon footprint of the organization.
       2. Integrates and interacts with existing systems to speed user adoption and increases
            productivity and collaboration.
       3. Improves data integrity and helps organizations become more flexible in responding to
            change with collaborative, multiple-user, online process flow.
       4. Provides visibility into not only the data itself, but also workflows, tasks and users.
       5. Eliminates printing cost and required storage space for filing paperwork.


Distance Education
The East Los Angeles College Distance Education office facilitates student learning using diverse
educational tools and innovative teaching methods. In a dynamic online learning environment we assist
students in achieving degrees, transferring, career certifications and lifelong learning. The Distance
Education office supports and encourages faculty to learn new technologies. No longer limited to the
traditional college learning environments, distance education is always accessible and available to
students and faculty regardless of their location or the time of day.

East Los Angeles College continues to embrace online education, and the number of students enrolled in
Distance Education has rapidly risen due to the recession our Country is experiencing. With nearly three
quarters of students attending part-time, and many doing so while maintaining fulltime work, ELAC must
utilize innovative learning methods to allow students a venue to achieve their educational goals. Online
courses provide additional access and flexibility for students who may not be able to attend courses on a
traditional schedule, especially due to family and work obligations. In response to these changes in
enrollment demands, ELAC continues to expand its online offerings. Students can now achieve their
general education requirements for many Associate Degrees offered at East Los Angeles College, entirely
through online offerings. ELAC now offers seven certificates and eighteen degrees in which at least 50%
of the courses will be offered via the online mode. In the spring of 2012 ELAC increased the number of
disciplines to twenty, with 145 Etudes certified instructors, a total of 214 separate sections and an
enrollment of 5,284 students at fall census. ELAC offers a comprehensive curriculum to its diverse

      17                                                                    Technology Master Plan 2012-2018
student population. Consistent with the state educational mandate for community college education,
students may select from a broad array of educational offerings including, but not limited to, pre-
collegiate basic academic skills instruction.
Distance Education has taken massive steps forward in the past few years in particular. The ease of
accessing the Internet revolutionized the entire distance learning model. With the success of the Open
University classroom idea, educational institutions interested in offering distance education programs
started moving to online learning. A national trend rapidly increased. East Los Angeles College has one
of the two largest distance education programs in the Los Angeles Community College District. Distance
Education at ELAC continues to strive for richer and more engaging online learning experiences for its
students. Given the demand for online learning, the abundance of online technologies to incorporate into
teaching, the budgetary problems and the opportunities for innovation, challenges continue to arise in how
to accomplish all this. The Distance Education Program at ELAC needs to continue to develop and stay
current with online learning around the World. ELAC needs to set in place an infrastructure for the
ELAC Distance Education Program. Having an organized infrastructure in place, distance education will
be able to provide the needed support to online users.

The Distance Education (DE) Program faces many challenges in order to continue to grow and provide
integrity to the program. The DE program has steadily increased its course offerings since its conception
at East Los Angeles College in 1999, increased faculty teaching online, increased hybrid classes and has
supported web enhanced classes, offered professional development workshops and assisted with online
student support services. It is essential for the DE program to receive continued support in order to be
successful in the long term.

As technology continues to grow and expand, the Distance Education Program must also continue to
grow, expand and develop strategies to incorporate technology into the class in order to improve student
learning and success. In order for Distance Education at ELAC to reach the full potential of online
education depends on continued and expanded support for the program. During the Spring 2007 term
ELAC adopted the policy that all faculty teaching distance education courses or hybrid must use the
Etudes platform. As a result of that policy, prioritization of student success, and the need for one
comprehensive platform, ELAC’s course management system is Etudes – “… a non-profit 501(c)(3),
organization that offers centralized hosting, support, site and account management, training and
professional development opportunities to institutions and organizations that need a turn-key, fully-
managed course management solution.” For details on Etudes as an Application Service Provider see
https://myetudes.org/portal/site/!gateway/page/!gateway-200. Within Etudes, the professor adds course
content within the following areas: home page, worksite setup, preferences, schedule, student listings,
resources, accounts, announcements, assignments, test and exams, discussion, questions, as well as
answer and chat. Etudes continues to look toward the future and how its role in technology can assist the
ELAC Distance Education Program.

Emerging technologies for online education will continue to expand with the needs of ELAC and the
students it serves. To reach the fullest potential for online education, Distance Education expects to see
continued support for ELAC’s course management system – Etudes. Neglecting the importance of
Etudes will put ELAC at a great disadvantage.

With the increase of technology and services aimed at the ELAC students and faculty, there is an increase
in demand for more training of students and faculty to meet their needs. The DE Program is committed to
student success through the continued offering of CAOT 133—How to Succeed in an Online Class by the
Computer Applications and Office Technologies Department, which offers an instructional Etudes video.
Distance Education Learning at ELAC will continue to strive to provide our students with strong
academic online course offerings. The DE Program is also dedicated to supporting faculty by offering
training and workshops for ELAC’s course management system, ensuring that faculty are able to fully

      18                                                                    Technology Master Plan 2012-2018
utilize Etudes. The DE Program also offers a pedagogy class to assist faculty with different modes of
educational delivery, course design theories and best practices. Training is provided by the Distance
Education Coordinator.
The Distance Education Office has created a series of workshops to meet the needs of faculty members.
Workshops are for instructors who would like to know more about online education and who would like
to take their teaching to the next level by incorporating different pedagogical methods. Below is a list of
the workshops:

   Can I teach online
    This workshop’s objective is to inform instructors about the curriculum process and what to do while
    their course is going through the curriculum process.

   YouTube
    This workshop is to inform instructors all that YouTube has to offer. Not only is it a site that can be
    used to borrow videos to use as teaching aides, but instructors are shown how to use features within
    YouTube to guide students to appropriate content. At the end of this workshop faculty create a
    YouTube account, customizes their site, and uploads videos to their site.

   Textbooks, e-books and their alternatives
        This workshop demonstrates the cost analysis of publisher produced textbooks, reviews how not
        all e-books are created equal, as well as alternatives to traditional textbooks and e-books.

   Online orientations
       Many instructors require their online students to attend an in person “mandatory” orientation.
       This workshop explores alternatives to in person orientations.

   Video casting
        There are many students whose learning style is visual. Many faculty like using videos to
        demonstrate, illustrate, or explain a complex idea. In this workshop faculty are shown the
        benefits and simplicity of producing their own video programs.

   Best practices
        To assist in student retention and success, faculty is encouraged to attend this workshop. This
        workshop explores some of the practical measures that can be used to assist students in their
        online courses, and ensure that students get the most out of their online experience.

Student Services

Admissions and Records
The Admissions and Records office is committed to maintaining a supportive learning environment by
providing accurate and timely information regarding application, registration, student enrollment records
and academic policies while providing responsive, respectful and individualized service to students,
faculty, staff and the community.

In 2011, at the main campus, the office processed 27,017 online applications, 12,214 in-person
applications, 6,000 K-12 applications, and scheduled 28,000 students for assessment. For in-person
student enrollments, 24,000 adds, drops, or adjustments were processed. Other services included:
     performed 3,710 verifications
     processed 26,751 transcripts
     processed 671 IGETC/CSU certifications

      19                                                                     Technology Master Plan 2012-2018
        processed 2,154 challenge petitions
        processed 226 academic renewals
        made 3,047 student information changes
        made 158 grade changes
        made 3,754 substandard grade removals

Currently, most documents are processed manually. Automation technology is needed to enhance
efficiency for staff. The option to offer students the opportunity to complete certain documents online
will decrease the need for students to submit their documents in person and the convenience of online
services may, in turn, increase the number of students who use online services.

Financial Aid
Financial Aid is made available by federal and state government, and private sources in the form of
grants, scholarships, employment, and loans. This assistance makes it possible for students to continue
their education beyond high school, even if they and/or their family cannot meet the full cost of the
college they choose to attend. The basis for such assistance is the belief that students and their families
have the primary responsibility to meet educational costs.

The Financial Aid office offers many services to help students financially. Some of these services
include:
     ensure students receive appropriate financial aid
     educate students on financial award programs
     educate students on the financial aid award process
     assist students in completing financial aid applications
     help students become aware of scholarship opportunities




        20                                                                   Technology Master Plan 2012-2018
The Financial Aid office has helped thousands of students to receive financial aid (see Table 3).

                                                2008-2009        2009-2010         2010-2011
             Total FAFSA Applicants                   17,353           22,543            29,633
             Total Student Awards                      7,685           10,086            12,733
             Total Financial Aid Disbursed    $31,194,454.00   $44,623,261.00    $51,339,118.00
             Table 3

There has been an increase in the number of students who received services from the Financial Aid
Office, yet staffing levels and support resources are expected to decline due to budget cuts. In order to
continue to provide support services with limited resources and the growing demand, implementation of
appropriate technology is needed.

An electronic financial aid and scholarship system would reduce the need for students to come to the
financial aid office to submit their documents. Students would fill electronic forms and submit them
online instead of the current paper method. The financial aid staff will review the electronic documents
submitted to check student eligibility for financial aid. In addition, the electronic system will implement
internal control, reduce human error, and ensure that compliance requirements are met. Instead of
awarding one student at a time, the system will be able to award multiple students simultaneously. This
expedites the awarding process.

Student Activities
The Office of Student Activities is responsible for a diverse program, which includes but is not limited to:
extra-curricular activities, drives (e.g. Red Cross Blood Drive), commencement, major cultural events,
Associated Student Union (ASU)/Club events, and award luncheons.

Each year, approximately 1,500 students participate to vote in the ASU election. The current voting
process is done on Scantron paper, and each ballot is then scored on the Scantron reader. An electronic
system would ensure for an accurate and efficient voting process.

In addition, the office conducts textbook rentals. The office would be more efficient if it utilized an
electronic system. Every textbook rental will contain a barcode. Once the barcode on the textbook is
scanned, the textbook information is sent directly to a software database linked to the student who rented
the textbook. The software will also maintain an up-to-date inventory and revenues generated for all
textbooks.

Library
There are two library facilities serving East Los Angeles College: the Helen Miller Bailey Library
(HMBL) in Monterey Park and the South Gate Education Center (SGEC) Library (“Library” will refer to
the Helen Miller Bailey and South Gate Education Center libraries jointly).

The mission of the Helen Miller Bailey and South Gate Education Center Libraries is to assist students,
faculty and staff with their research needs, develop their collections, design their information fluency
courses, and provide access to a wide range of information in a variety of formats for the primary purpose
of supporting students' educational objectives. The librarians strive to facilitate individual advancement
and lifelong learning by conducting instruction in information-seeking skills. Specifically, the Library’s
strategy is to support the college mission by enabling faculty and students to utilize library resources
effectively; the projections that follow focus on the Library’s information systems.

With the support of the IT Department, during the 2008-11 period of the last Technology Master Plan, the
Library implemented wireless network access, the GoPrint system, a proxy server, the CONTENTdm

      21                                                                        Technology Master Plan 2012-2018
image database server, and the online workshop registration system. More recently and on its own, the
library has utilized Springshare’s LibGuides for instruction and continues to deploy Springshare products
such as Mobile Site Builder.

The Library converted its bar code tracking system for books and other items to Radio Frequency
Identification (RFID) tags and will provide a self-checkout station for students when the modernized
Helen Miller Bailey Library opens in Fall 2012.

The newly renovated HMBL has a Virtual Desktop Computer Lab set up by the IT Department. This will
accomplish one of the major goals of the Library from the 2008-11 Technology Master Plan. These thin
client computers for student use will be the first implementation of a Virtual Desktop Infrastructure
(VDI). ELAC and IT plan to reap the rewards of its lower Total Cost of Ownership (TCO) for the
remainder of the campus in the next few years. The college would also like to implement remote access to
some of its labs for students as well as to provide remotely accessible virtual desktops to faculty and staff.

The library foresees its instructional needs to be on a par with the college’s other disciplines and will
likewise need to be provided with adequate support. The library finds that the designs for classrooms and
conference rooms in the district IT standards meet its future needs for instructional facilities. Moreover,
the library finds that the development and support of factors especially pertinent to the library information
infrastructure (such as the need for faster data transfer rates, a more robust and mobile-ready web portal,
and remote access to the administrative and academic networks and individual desktops) are part of the
district-wide and college technology plans. The library also foresees the need for technologies targeted at
making its services more effective and efficient. These technologies include mobile device apps, a next-
generation library unified resource management system, and e-Readers or tablets.

Constant changes in information, communication and education technologies will require the librarians to
explore and implement new modes of delivering existing services and potentially new types of services.
Cloud computing/Software as a Service (SaaS), downloadable e-books and e-readers/tablets, mobile apps
and mobile-ready web sites, and wireless/mobile printing are technologies which the Library will need to
adopt in the next few years. These services require a robust information technology infrastructure.

The Library shares an integrated library system with the other colleges in the district. The current system
will need to be upgraded significantly or replaced in the next few years. Additional funding will be
required to subscribe to an improved, next-generation library system, sometimes called a “unified
resource management system,” delivered either via Software-as-a-Service (SaaS)/Cloud infrastructure or
by a significantly strengthened district IT and system administrative support staff.

Due to the accelerating rate of mobile device usage, librarians must establish a presence in the mobile
arena by creating content and services for mobile users, such as providing access to a mobile-friendly
website, online catalog, reference services and research databases. The Library should also start sending
notifications via short message services (SMS). Using our own apps, it will be possible for students to
check out books themselves. We would also hope to implement Quick Response (QR) codes to enable
smartphone users at the least to obtain general information such as phone numbers, location information
and website addresses. The Library could also post QR codes near the reference collection to direct
students to online research guides and other electronic resources. However, the lack of funding and
mobile media expertise could negatively impact our mobile implementations.

ELAC librarians also plan to integrate mobile devices into information literacy instruction. At the 2011
Library Orientation Exchange (LOEX) Conference, academic librarians Chad Crichton and Robin Canuel
led an interactive session entitled “Incorporating Mobile Technology into Information Instruction:
Opportunities and Challenges.” They argue that student use of mobile phones in the classroom increases

       22                                                                      Technology Master Plan 2012-2018
student engagement. In their workshops, orientations, and courses, they ask students to text responses to
live poll questions via smart phones to enhance class discussions. Additionally, they teach students how
to use smartphones to access electronic library resources. As more and more students integrate
smartphones into their information-seeking practices, reference and instruction librarians must be trained
to help students use mobile devices to find, evaluate, and use online information.

Currently, one cannot skim or browse an e-book in an e-reader like one can in a paper book. More
importantly, e-readers are not yet capable of nonlinear reading, while print books can be readily flipped
from one section to another in whatever sequence the reader desires. Further, contemporary e-reader
technology does not permit academic or business uses such as copying and pasting to another document
and continues to have very limited annotation functions. But in the next few years, e-readers—most likely
no longer dedicated devices but functions in tablets and smartphones—should permit skimming, browsing
and non-linear reading, while also including integrated multi-media and have easy-on-the-eyes resolution
and lighting. When those advantages are added to portability, full-text search capability, adjustable-sized
text and text-to-speech functionality, the librarians plan to be prepared to lend ‘e-readers’ to students.
However, consideration of lending e-readers also depends on legal issues being ironed out before moving
ahead with a lending project.

Professional Development
The Professional Development Office at East Los Angeles College is committed to providing learning
opportunities for faculty, staff and administrators that continuously engage them in reflection and
promotion of proactive participation to advance student success whether it is in the classroom, office or
the decision-making bodies at East Los Angeles College.

The belief that collectively we all impact the creation and sustainability of a positive learning
environment is the strong bond that influences the direction of professional development on our campus.
Our mission is to continue to provide professional learning experiences directly related to the needs of all
campus employees and in doing so positively influence student success. We do this by periodically
surveying and building a program based upon the recommendations of our constituents.

Research studies are abundant about the importance of emerging technologies and educational progress of
students whether in the K-12 or higher education setting. The World Wide Web has, to a certain degree,
made the concept of receiving an education without walls more realistic. The ability to find information
quickly and at any time has enabled anyone who has access to the Internet an advantage to those who
don’t have access. But having access alone does not equate to receiving a quality education. Instructors
still remain fundamental to the development of important competencies such as critical thinking. The shift
from an instructor centered to a learner-centered environment is important if we want to transform the
way many instructors teach today. It is the mission of professional development to contribute to the
transformation by providing opportunities for faculty and staff to recognize the changes they need to
make that will have a positive impact on their teaching that will translate into more students persisting
and graduating from college.

In November 2010 the U.S. Department of Education published their National Education Technology
Plan, Transforming American Education: Learning Powered by Technology. “The National Education
Technology Plan, Transforming American Education: Learning Powered by Technology, calls for
applying the advanced technologies used in our daily personal and professional lives to our entire
education system to improve student learning, accelerate and scale up the adoption of effective practices,
and use data and information for continuous improvement.” (U.S. Department of Education, Executive
summary, http://www.ed.gov/technology/netp-2010 )



      23                                                                      Technology Master Plan 2012-2018
In addition the 2012 Horizon Report informs us about the emerging technologies that will impact
education in the next five years. This research is essential to our planning processes because the work that
is being done is also being shared globally via the Internet. This is an excellent example of the power of
information technology and the potential impact it can have on faculty and students. The key is to make
this information known and to share the importance of being aware of said knowledge.

The Partnership for 21st Century Skills provides us with good reasons to promote the use of technology in
all areas of teaching and learning. By using technology it provides students with a 24/7 access to learning
resources outside of the physical four walls and allows them to become successful learners under the
mentorship of faculty. For an extensive list of what educators need to know and do to prepare themselves
and the students for digital literacy see Partnership for 21st Century Skills www.p21.org.

The East Los Angeles College Core Competencies and Mission statement provide an excellent
foundational document for the use of effective practices to promote student success. These two
documents reflect the core values of higher education. These core values should be reflected in our
educational technology plan. The core competencies are reflective of our desire to promote quality
educational opportunities for the students who attend ELAC.

The Professional Development Office (PDO) provides numerous workshops each semester. The most
popular format is face-to-face, however, since January 2012 we have added two online professional
development sites to our collection, Magna Commons and Microsoft Academy.

Since 2011 the Professional Development Office and Title V – Technology project have worked together
to offer a professional learning series with the focus of using technology in the classroom and creating a
site (Moodle) that can be used to provide students with course materials as well as supplemental
resources. The project coordinators work to consistently provide technology training for faculty and have
offered Microsoft Office training and the Microsoft Office Systems (MOS) certification program for the
classified staff. In addition, the Professional Development Coordinator has enlisted the expertise of the IT
staff to also provide workshops for faculty on the academic computing environment.

Professional development has consistently attempted to meet the challenges of providing a professional
learning environment for faculty and staff. This has not been easy due to a variety of reasons. The
challenge for professional development is reaching the large population of faculty (approximately 800)
and the staff (approximately 300). Face-to-face workshops are not well attended except for the mandatory
Opening Day. The lack of professional trainers to provide consistent course offerings is a serious issue
that has consistently afflicted the Office of Professional Development.


DEVELOPMENT OF THE TECHNOLOGY MASTER PLAN (continued)

Following the completion of the data review and related documents, the TPSC constructed educational
planning objectives using the College Mission, Vision, and Strategic Goals as a guide. Technology
planning objectives are developed in a manner that meeting these objectives will lead to the fulfillment of
the college’s strategic directions and goals. Each objective has accompanying action items that describe
the manner in which the objective should be accomplished. Specific measurable outcomes are assigned to
responsible entities and collaborators to assist in the implementation process. The completed Technology
Master Plan is vetted through the campus community, including the Academic Senate, the Associated
Student Union, and the faculty, staff, and general student body. The goal of the vetting process is to
receive input from all constituent groups in a manner that promotes the development of a revised plan
with college-wide support. Upon completion of the vetting process, the committee meets to finalize the

      24                                                                      Technology Master Plan 2012-2018
draft to be sent to ESGC for approval. The ESGC-approved draft is then forwarded to the Board of
Trustees for approval. The following pages provide the Technology Master Plan Objectives and Action
Items. In addition, alignment to the Strategic Plan Goals, underlying data and measurable outcomes are
provided in an effort to provide a concise presentation of the Technology Master Plan from data
collection through evaluation.




      25                                                                 Technology Master Plan 2012-2018
          EAST LOS ANGELES COLLEGE

     TECHNOLOGY MASTER PLAN 2012 – 2018

        OBJECTIVES AND ACTION ITEMS




26                                    Technology Master Plan 2012-2018
     Goal              Why Data/Underlying                  Objective                       Actions Item                      Evaluation Target
                            Factors
                                                                                  Enhance the technological
                                                                                  infrastructure of the Teaching       In‐course retention
                                                                                  and Learning Center at its new       In‐course success
                                                                                  permanent location.
                                                                                  Enhance support for Distance
                                                                                  Education faculty, including
                                                                                  hardware, software, support
                                                                                  staff, policies, and processes for   In‐course retention
                                                                                  students, faculty, and staff to      In‐course success
                                                                                  solve technical problems that
                                                                                  both faculty and students
                    Student focus groups reporting                                encounter.
     Goal 1:        the importance of student                                     Perform annual evaluations of
    Increasing      support labs in student                                       software in labs, classrooms and
 student success    success.                                                      other campus computing
  and academic                                                                                                         In‐course retention
                                                                                  environments to ensure
    excellence      35% of faculty and staff note                                                                      In‐course success
                                                     Support students, faculty,   appropriate collaboration and
through student-    dissatisfaction with                                          proper licensing, recency and
                                                      and staff in the use of
     centered       maintaining current computer                                  availability for all users.
                                                           technology.
   instruction,     hardware and software.
                                                                                  Develop and implement
student-centered
support services,   Over 75% of faculty and staff                                 automated workflow processes
                                                                                                                       In‐course retention
  and dynamic       report liking new technologies                                by collaborating with campus
                                                                                                                       In‐course success
                                                                                  departments and/or units using
  technologies.     and using them early in the
                    development.                                                  our content management system.
                                                                                  Increase students’ use of online
                                                                                                                       In‐course retention
                                                                                  resources to foster student
                                                                                                                       In‐course success
                                                                                  engagement.
                                                                                  Develop a campus plan to             In‐course retention
                                                                                  expand and implement training        In‐course success
                                                                                  opportunities to support the         First‐year persistence
                                                                                  technological needs of faculty       Certificate rate
                                                                                  and staff, including web-            Graduation rate
                                                                                  enhanced instruction, learning       Transfer rate
                                                                                  analytics and use of smart and       Student Right-to-Know (SRTK)
                                                                                  flexible classrooms.                 Completion/transfer rates


               27                                                                                                       Technology Master Plan 2012-2018
     Goal              Why Data/Underlying                   Objective                        Actions Item                    Evaluation Target
                            Factors
                                                                                     Create a more robust network
                                                                                     infrastructure to support the
                                                                                     growing needs of the campus       In‐course retention
                                                                                     community, including support      In‐course success
                                                                                     for minimum capabilities of
                                                      Provide high-performing,       10Gbps transfer rate.
                    Literature on the use of        flexible, reliable, and secure   Ensure the reliability and
                    classroom-based technology to   IT infrastructure to improve     redundancy of the network to
                    increase student engagement.    the effectiveness of teaching    enable technologies such as
                                                     and operational functions.      video streaming, Closed-circuit
      Goal 1:                                                                                                          In‐course retention
                                                                                     television (CCTV), Voice over
     Increasing                                                                                                        In‐course success
                                                                                     IP phone system, emergency
 student success                                                                     communications and the ever
  and academic                                                                       growing data needs of students,
     excellence                                                                      faculty and staff.
through student-
      centered                                        Increase student success
    instruction,                                     through smart and flexible      Collaborate with college
                    Literature on the use of
                                                        classroom designs that       departments on the use of the     In‐course retention
student-centered    classroom-based technology to
support services,                                     enable collaboration and       lecture capture system for        In‐course success
                    increase student engagement.
                                                       incorporate a variety of      instructors.
  and dynamic
   technologies                                             learning styles.
                                                                                                                       In‐course retention
                                                                                                                       In‐course success
                                                                                                                       First‐year persistence
                                                    Ensure faculty greater access                                      Certificate rate
                    Literature on the use of                                         Provide an account for faculty
                                                     to course-related materials                                       Graduation rate
                    classroom-based technology to                                    and students on the cloud
                                                         through innovative                                            Transfer rate
                    increase student engagement.                                     environment.
                                                             technology.                                               Student Right-to-Know (SRTK)
                                                                                                                       Completion/transfer rates
                                                                                                                       ARCC student progress and
                                                                                                                       achievement




               28                                                                                                       Technology Master Plan 2012-2018
     Goal              Why Data/Underlying                    Objective                        Actions Item                     Evaluation Target
                            Factors
                                                                                     Enhance the existing Academic
                                                                                     Portal to facilitate better
                                                                                                                         In‐course retention
                                                                                     communications and exchange
                                                                                                                         In‐course success
                                                                                     of data between faculty and
                                                                                     students.
                                                                                     Participate in the upgrade of the
                    Literature on the use of                                                                             In‐course retention
                                                                                     District’s library information
                    classroom-based technology to                                                                        In‐course success
                                                                                     management system.
                    increase student engagement.
                                                                                     Promote faculty and student use
                                                                                                                         In‐course retention
                    Expanded use of wireless                                         of e-reader/tablet devices for
                                                                                                                         In‐course success
                    technologies and smart phones                                    instructional purposes.
      Goal 1:       among students.                                                  Continue to support ELAC’s
     Increasing                                                                      Course Management Systems
 student success    67% of faculty report having a                                   (CMSs) for online and web-          In‐course retention
  and academic      smart phone and 30% report                                       enhanced instruction, including     In‐course success
     excellence     using a tablet.                    Facilitate student-centered   support for lecture and
through student-                                      instruction through multiple   performance capture on CMSs.
      centered      43% of faculty report a need to     information systems and      Develop Short Message Service
    instruction,    adopt new technologies at a                 platforms.                                               In‐course retention
                                                                                     (SMS) capability, such as
                                                                                                                         In‐course success
student-centered    faster rate.                                                     “texting.”
support services,                                                                    Implement Quick Response
  and dynamic       24% of student report                                            (QR) codes for greater              In‐course retention
   technologies     insufficient technology                                          accessibility of informational      In‐course success
                    resources.                                                       resources.
                                                                                     Integrate appropriate use of
                    Over 75% of faculty and staff                                    mobile devices into instruction,
                    report liking new technologies                                                                       In‐course retention
                                                                                     and support access to library
                    and using them early in the                                                                          In‐course success
                                                                                     resources through mobile
                    development.                                                     devices.
                                                                                                                         In‐course retention
                                                                                     Expand and integrate existing
                                                                                                                         In‐course success
                                                                                     technologies capable of
                                                                                                                         Certificate rate
                                                                                     supporting college digital
                                                                                                                         Graduation rate
                                                                                     repository needs.
                                                                                                                         Transfer rate



               29                                                                                                         Technology Master Plan 2012-2018
     Goal              Why Data/Underlying                  Objective                        Actions Item                      Evaluation Target
                            Factors
                                                                                   Implement workshops that train
                                                                                   Distance Education faculty on        In‐course retention
                                                     Facilitate student-centered   emerging technologies in online      In‐course success
                                                    instruction through multiple   instruction.
                                                      information systems and      Continue to offer workshops that
                                                              platforms.           train Distance Education faculty     In‐course retention
                                                                                   on Etudes, ELAC’s course             In‐course success
                                                                                   management system.
                    More than 50% of students                                                                           First‐year persistence
                    report not knowing about                                                                            Certificate rate
                                                                                   Develop and transition to online
      Goal 1:       many of the online services                                                                         Graduation rate
                                                                                   forms for students to request,
     Increasing     other than admissions and                                                                           Transfer rate
                                                                                   submit, and track transcripts,
 student success    records.                                                                                            Student Right-to-Know (SRTK)
                                                                                   verifications, petitions and other
  and academic                                                                                                          Completion/transfer rates
                                                                                   forms.
     excellence     More than 25% of students                                                                           ARCC student progress and
through student-    report using college website                                                                        achievement
      centered      seldom or never.                                               Implement a plan to ensure
                                                                                                                        In‐course retention
    instruction,                                                                   consistent and timely delivery of
                    Nearly 60% of students report                                                                       In‐course success
student-centered                                      Develop and implement        Information Technology support.
support services,   using the library website                                      Participate in the development of
                                                      automated technology to                                           First‐year persistence
  and dynamic       seldom or never.                                               the new SIS to ensure that the
                                                     improve student-centered                                           Certificate rate
   technologies                                           support services.        system adequately addresses the
                    Students report varying                                                                             Graduation rate
                                                                                   needs of ELAC’s student
                    degrees of preference for                                                                           Transfer rate
                                                                                   services.
                    online services:
                      Admissions & Records 27%                                                                          First‐year persistence
                                                                                   Research and implement
                      Career Services 22%                                                                               Certificate rate
                                                                                   automated workflow systems for
                      Transfer Center 17%                                                                               Graduation rate
                                                                                   all student services processes.
                      Matriculation 19%                                                                                 Transfer rate
                      EOPS 11%                                                     Implement software to facilitate
                                                                                                                        First‐year persistence
                      Counseling 10%                                               scholarship selection process.
                      Financial Aid 7%                                             Implement an electronic system
                                                                                                                        First‐year persistence
                      DSPS 2%                                                      for ASU elections.




               30                                                                                                        Technology Master Plan 2012-2018
     Goal              Why Data/Underlying                   Objective                     Actions Item                      Evaluation Target
                            Factors
                                                                                  Implement a barcode system and      In‐course retention
                                                                                  software to track textbook          In‐course success
      Goal 1:                                                                     rentals.                            First‐year persistence
     Increasing
                                                                                  Promote to the college
 student success    Faculty survey comments
                                                                                  community the available options     In‐course retention
  and academic      regarding the need for intranet
                                                         Enhance institutional    for remote access to intranet and   In‐course success
     excellence     access from offsite locations.
                                                      effectiveness and promote   internet based systems.
through student-
                                                       student success through                                        First‐year persistence
      centered      Literature on the need for
                                                           flexible access to     Promote District implementation     Certificate rate
    instruction,    proactive interventions
                                                              technology.         of technology that will allow for   Graduation rate
student-centered    throughout a student’s
support services,   educational career.                                           the electronic development and      Transfer rate
  and dynamic                                                                     tracking of student educational     Student Right-to-Know (SRTK)
   technologies                                                                   plans and student milestone         Completion/transfer rates
                                                                                  achievement.                        ARCC student progress and
                                                                                                                      achievement




               31                                                                                                      Technology Master Plan 2012-2018
      Goal             Why Data/Underlying                    Objective                       Actions Item                      Evaluation Target
                            Factors
                                                                                                                         Disabled student in-course
                                                                                     Perform regular evaluations of      retention
                                                                                     ELAC’s website, including           Disabled student in-course
      Goal 2:                                                                        compliance with section 508         success Disabled student first-
Increasing equity                                                                    accessibility standards,            year persistence
   in successful                                                                     organizational structure and        Disabled student certificate rate
   outcomes by                                                                       global navigation path.             Disabled student graduation rate
                                                        Ensure all students have
analyzing gaps in   Changes in Federal regulations                                                                       Disabled student transfer rate
                                                      equitable access to digital
       student      regarding ADA compliant
                                                     technologies through ADA        Publicize all relevant compliance
achievement and     technology.                                                                                          College prepared for campus
                                                     compliance of software and      standards to faculty,
   using this, to                                                                                                        emergency
                                                       technologies for disabled     administrators and staff.
    identify and    Noted need to assist students
                                                      students, faculty, staff and                                       Disabled student in-course
     implement      with disabilities.
                                                                guests.                                                  retention
 effective models
and programming                                                                      Identify and evaluate existing      Disabled student in-course
 to remedy these                                                                     software programs and               success Disabled student first-
        gaps.                                                                        equipment needs for students        year persistence
                                                                                     with disabilities.                  Disabled student certificate rate
                                                                                                                         Disabled student graduation rate
                                                                                                                         Disabled student transfer rate




               32                                                                                                         Technology Master Plan 2012-2018
       Goal               Why Data/Underlying                   Objective                        Actions Item                         Evaluation Target
                               Factors
       Goal 3:                                                                                                                 Entering students will have a
     Sustaining                                                                        Implement plan to update and            positive perception of ELAC as
    community-         More than 50% of students                                       maintain departmental websites.         a center for academic excellence
 centered access,      report not knowing about                                                                                community involvement
participation, and     many of the online services                                     Assist the District in its efforts to
 preparation that      other than admissions and                                       provide a centralized student
   improves the        records.                                                        portal system for all student-          Size of entering cohort
       college's                                          Expand access to higher      related information through one
 presence in the       More than 25% of students        education through a “greater   interface.
    community,         report using college website       and more user-friendly”                                              Entering students will have a
maximizes access       seldom or never.                     Internet presence that     Migrate ELAC website content
                                                                                                                               positive perception of ELAC as
      to higher                                              provides up-to-date       into a mobile and tablet device
                                                                                                                               a center for academic excellence
  education and        Nearly 60% of students report       information on college      interface.
                                                                                                                               community involvement
 provides outlets      using the library website                  resources.
for artistic, civic,   seldom or never.
                                                                                       Develop alternative methods to
       cultural,                                                                                                               Entering students will have a
  scientific and       67% of faculty report having a                                  access college-related websites
                                                                                                                               positive perception of ELAC as
                                                                                       and course information through
social expression      smart phone and 30% report                                                                              a center for academic excellence
      as well as       using a tablet.                                                 modern technologies, including
                                                                                                                               community involvement
                                                                                       mobile and tablet applications.
  environmental
     awareness.




                 33                                                                                                             Technology Master Plan 2012-2018
      Goal             Why Data/Underlying                     Objective                       Actions Item                     Evaluation Target
                            Factors
                                                                                      Improve network security
                                                          Evaluate emerging           protocols, procedures and
                    43% of faculty report a need to                                                                      Budget linked to mission
                                                        technologies to provide       products to ensure that the
                    adopt new technologies at a                                                                          Increased effective use of
                                                        solutions that maximize       college keeps up with industry
                    faster rate.                                                                                         resources
                                                      access to higher education,     standards and the ever changing
                                                         improve the college’s        security landscape.
                    24% of students report
                                                      operational efficiencies and
                    insufficient technology                                           Develop a policy to ensure         Budget linked to mission
                                                      provide effective modes of
                    resources.                                                        optimal use of the college         Increased effective use of
      Goal 4:                                               communication.
                                                                                      automated phone system.            resources
      Ensuring
                                                           Implement an online
    institutional   Noted need to accelerate the                                      Use a content management
                                                          planning and Program
effectiveness and   existing program review                                           system for implementation of       % Completion of program
                                                       Review interface to support
  accountability    process and to enhance use of                                     Comprehensive Program              review
                                                      the continual self-review and
   through data-    program review documents in                                       Review, Annual Updates, and all    Data use and awareness
                                                        refinement of all college
 driven decision-   document collection.                                              validation processes.
                                                                programs.
making as well as
  evaluation and                                                                      Implement policies, technologies   Budget linked to mission
 improvement of                                                                       and systems which ensure the       Increased effective use of
     all college                                                                      campus is prepared to act and      resources
  programs and      Changes in Federal guidelines                                     communicate in the event of an     College prepared for campus
    governance      on student and employee           During emergencies, ensure      emergency.                         emergency
     structures.    notification during                 the ability to quickly and    Deploy a Mass Notification
                    emergencies.                           accurately notify all      system that includes audible,
                                                      personnel of threats, provide   visual and mobile notification.
                    Noted need to expand              them instructions and assess    This can include technologies      Budget linked to mission
                    emergency planning and               their status in real-time.   such as e911, Emergency            College prepared for campus
                    communication.                                                    Advisor, Loudspeakers, Text        emergency
                                                                                      Messaging, Email, In-building
                                                                                      Speakers Strobes and Digital
                                                                                      Signage.




               34                                                                                                        Technology Master Plan 2012-2018
      Goal             Why Data/Underlying                      Objective                       Actions Item                     Evaluation Target
                            Factors
      Goal 4:                                                                          Ensure that adequate CCTV,
      Ensuring      Clery statistics and noted need                                    intrusion detection systems,        Budget linked to mission
                                                         Deter illicit activity and
    institutional   to improve campus security                                         panic buttons, and other security   College prepared for campus
                                                         protect campus assets.
effectiveness and   and crime prevention.                                              devices are located throughout      emergency
  accountability                                                                       the campus.
   through data-
 driven decision-
making as well as                                      Use information technology
  evaluation and    Literature on the use of learner     and learning analytics to
                                                                                       Promote the use of learning
 improvement of     analytics to personalize the       assess college accountability
                                                                                       analytics for use in Learning       Data use and awareness
     all college    student educational                measures, including student
                                                                                       Outcomes Assessments.
  programs and      experience.                           learning and Program
    governance                                             Learning Outcomes.
     structures.




               35                                                                                                          Technology Master Plan 2012-2018
IMPLEMENTATION AND EVALUATION
The approved Technology Master Plan will be fully integrated into the college Program Review process. Each department
and unit will be asked to align their plans with the objectives of the Technology Master Plan. Their plans will be added as
action items to each objective and tracked through the Annual Update Plan process to determine the degree to which each
objective is being achieved. The committee will annually review the degree to which an action item has been completed
and the trends of each associated measurement. Through this implementation process, the Technology Planning
Subcommittee will be able to track which actions are being implemented and how much impact each action has had on the
college’s evaluation targets. The college views this process as an ongoing system of quality improvement. Through each
annual review of the Technology Master Plan, the committee will seek to determine ways to improve efficiency and
effectiveness as the college works toward successful achievement of all of its strategic measurements.




        36                                                                                   Technology Master Plan 2012-2018
                             APPENDIX – A

     Tech Plan Survey 2012: Analysis Open-Ended
                                       Questions




37                                     Technology Master Plan 2012-2018
                         EAST LOS ANGELES COLLEGE
                                 Office of Institutional Effectiveness



Tech Plan Survey 2012 - Analysis Open-Ended Questions

 Introduction:
         In support of East Los Angeles College’s (ELAC) six-year strategic planning cycle, the Office of Institutional
 Effectiveness in conjunction with the Technology Planning Subcommittee surveyed ELAC faculty and staff in March of
 2012 on items pertaining to technology uses and needs. The survey consisted of twenty-one multiple-choice items
 and seven open-ended questions. One-hundred and seventy-six (176) community members responded to the survey;
 of those, one-hundred and one (101) responded to one or more of the open-ended questions. This document
 reports on the responses to the open-ended questions.

 Methodology:
          To get a sense of the ways in which respondents answered the questions, the responses were read through
 in search for recurring words or themes and also searched for keywords related to these emergent response
 groupings. Responses to each question were then reread and grouped with other responses that seemed to address
 similar ideas or areas of concern. Cases where the respondent declined even a fractured or less-than-coherent
 answer (e.g. “I don’t know,” “n/a,” “?”) were marked invalid and are not included in the analysis below.

          Some respondents, in response to a prompt, may have mentioned multiple grouping topics: in this case, their
 responses were counted once under each topic mentioned. In this sense, totals for response themes/grouping areas
 in the numeric tables below are counting “mentions” rather than “responses”. For example, if a respondent to the
 prompt, “what technologies will improve instructor-student interaction,” wrote, “clickers, ipads, and the ability to
 project in class,” that one response would count under three grouping themes (“clickers”, “ipads,” “projectors”).
 Because open-ended responses can be so variable, a large number of responses remained uncategorized.

                                                                                            Number    Number of
   Question
                                            Question Prompt                                    of    Valid/Coded
   Number
                                                                                           Responses Responses
               What technologies (equipment/software) will improve instructor-student
      4.1                                                                                      95             87
               interaction?
               What technologies (equipment/software) would be beneficial for preparing
      4.2                                                                                      90             83
               students for the workforce?
               What technologies (equipment/software) would enhance the student
      4.3                                                                                      91             82
               educational experience on campus?
               What technologies (equipment/software) would make daily administrative
      4.4                                                                                      79             73
               tasks more efficient?
               What technologies (equipment/software) would help classified/unclassified
      4.5                                                                                      62             48
               staff members to collaborate most effectively?
      4.6      How can current technological services be improved?                            101             93
               What new technologies (equipment/software) would you like to see on
      4.7                                                                                      86             77
               campus?




       38                                                                                  Technology Master Plan 2012-2018
Question4.1
What technologies (equipment/software) will improve instructor-student interaction?
                             Primary themes surfaced from 87 responses (95 total responses, 8 invalid)
                                                                             Number of
                                              Category/Theme                 Responses
                                                                             Mentioning
                                Projector/projection                              12
                                More or Access to                                  4
                                New, working, or upgrade                           3
                                Other                                              5
                                Smart Classrooms                                   7
                                More                                               4
                                Working                                            1
                                other                                              2
                                Computers                                         20
                                ipad/Tablet                                       12
                                Laptop                                             6
                                Desktop/Labs                                       8
                                Smart board                                       10
                                Moodle /ACE/Etudes                                11
                                Clicker                                            6
                                Social media / web or mobile apps                  5
                                Capture                                            5
                                Copier / Printer / Scanner                         3
                                Control (over computers in room/lab)               4
                                Web Cast / Chat                                    3
                                Email                                              8
                                DVD/Video Content                                  4
                                SmartPhones                                        2

Please Note: Because the figures above represent the number of “mentions” of a particular theme or subtheme, some responses have been double-
counted among categories and subcategories.


PROJECTION                                                                      series on lectured materials in pratical use. projector use with
“more” “all” or “access”                                                        microphone during lecture. on lectured materials in pratical use.
   Having more smart classrooms with projectors installed in the               projector use with microphone during lecture.
    class.                                                                     Projector upgrades (resolution), Adobe Suite Creative Suites
   The classrooms on campus should all have computers, projectors,             software annual renewals.
    and internet access. At present only a small number of classrooms          More smart classrooms. Faculty webpages. Working projectors.
    have this.                                                                  Better WiFi access.
   A building need to have a project all the time. I cannot show
    internet acticities. The TV is very very very old.                      Other mentions
   Availability and access to LCD Projectors. Availability and access to      Dual screens for instructors in classrooms...one for projection and
    laptops or tablets that connect to LCD projectors.                          one for other uses, such as, monitoring student PC stations.
                                                                               Internet, Social Media, projector slides/video.
“new” “working” or “upgrade”                                                   Projector, An person to do the for them
   getting the newest equipment in the classroom in a quicker time.           Projector, Document Camera, PC
    sometimes when equipment is ordered it takes so long to process
    that when you recieve it a newer version is being released. dvd

          39                                                                                                    Technology Master Plan 2012-2018
   rich media; audio, projectors, tablets/laptops, internet access,       o   rich media; audio, projectors, tablets/laptops, internet access,
    lecture capture, student response systems, and moveable chairs             lecture capture, student response systems, and moveable chairs
    (facilitating group work).                                                 (facilitating group work).
                                                                           o   The ability to link ACE and the in-classroom storage with the
                                                                               Desktop computer, or access to the same from a personal Laptop
SMART CLASSROOMS
                                                                               or Tablet.
“more”
o Having more smart classrooms with projectors installed in the
                                                                           DESKTOP OR LABS
    class.
                                                                           o Desktop/portable computers and online applications including e-
o More smart classrooms. Faculty webpages. Working projectors.
                                                                                mail, portal, blackboard, NetSupport, amongst many other
    Better WiFi access.
                                                                                instructional applications.
o More use of smartclass room equipment...
                                                                           o Instructional modules (e.g. Moodle) that give students flexibility to
o We need more smart classrooms. There are great opportunities to
                                                                                use hand-held devices, laptops or desktop computers.
    engage students that we are missing. I use Moodle in my classes
                                                                           o laptops or tablets & interactive software & desk computers.
    and whenever I do not have a smart classroom, it is a challenge.
                                                                           o The ability to link ACE and the in-classroom storage with the
                                                                                Desktop computer, or access to the same from a personal Laptop
“working”
                                                                                or Tablet.
o Smart classrooms need to actually work. We have had computers
                                                                           o PC computers
    in our new dance rooms since we moved into our new building
                                                                           o Computer lab for Geosciences
    and none work. Our systems should be state of the art, currently,
                                                                           o More locations to log on to computers. I have a huge problem
    sound system that are supposed to incorporate the computer
                                                                                getting students to do their homework once it involves a
    system, don't work
                                                                                computer. Also printing is a huge issue. Once I have to have
                                                                                printed homework...none of them do it because of the limit of
Other mentions
                                                                                printers on campus
o Clicker systems, video capture and instant replay to smart
                                                                           o There should be a few computers or some equipment that will
    classrooms, integrated and multi-disciplinary simulation
                                                                                access the Internet in every class room so that students can do in
o smart class rooms
                                                                                class activities.

COMPUTERS                                                                  OTHER (“COMPUTERS”)
IPAD/TABLET                                                                o Portable technology multimedia units that can be used in any
“all”                                                                          classroom since there are classrooms without the built in
o If all the students have iPads, instructor-student interaction will be       technology. Electronic whiteboards in classrooms.
      improved greatly both in and out of the classrooms.

Other “ipad/tablet” mentions
                                                                           CMS/MOODLE/ACE/ETUDES
o clickers, ipads                                                          o   Encourage them to use Sharepoint or Moodle.
o ipads and e-readers                                                      o   Instructional modules (e.g. Moodle) that give students flexibility to
o iPads for faculty to use during class                                        use hand-held devices, laptops or desktop computers.
o Pads, and Hand Held Devices                                              o   Tablet computer and Moodle
o ;Wi-fi ready laptops, e-tablets, and cell phones; smart boards; web      o   We need more smart classrooms. There are great opportunities to
    conferencing; SKYPE; lecture capture                                       engage students that we are missing. I use Moodle in my classes
o Availability and access to LCD Projectors. Availability and access to        and whenever I do not have a smart classroom, it is a challenge.
    laptops or tablets that connect to LCD projectors.                     o   I think having all students exposed and forced to use computers
o laptops or tablets & interactive software & desk computers.                  such as having an instant login space as soon as they enter the Elac
o rich media; audio, projectors, tablets/laptops, internet access,             web site so that they would have instant access to ACE, campus
    lecture capture, student response systems, and moveable chairs             email, library databases, etc. I taught at a campus where this was
    (facilitating group work).                                                 the case and students were just more connected.
o Tablet computer and Moodle                                               o   More teachers using ACE or etudes with face to face classes
o tablet specific apps                                                     o   The ability to link ACE and the in-classroom storage with the
o The ability to link ACE and the in-classroom storage with the                Desktop computer, or access to the same from a personal Laptop
    Desktop computer, or access to the same from a personal Laptop             or Tablet.
    or Tablet.                                                             o   The academic computing environment (ACE) portal.
                                                                           o   ETUDES
LAPTOP                                                                     o   1) "One" college platform to deliver online and hybrid courses that
o ;Wi-fi ready laptops, e-tablets, and cell phones; smart boards; web          is user friendly and that is available 24 hours to assist students and
     conferencing; SKYPE; lecture capture                                      faculty--for both credit and noncredit programs (I teach noncredit
o Availability and access to LCD Projectors. Availability and access to        ESL, most of my students have already transitioned and will
     laptops or tablets that connect to LCD projectors.                        transition to credit programs!); 2) Online program access for both
o Instructional modules (e.g. Moodle) that give students flexibility to        faculty and students utilizing smartphones; 3) Textbooks online!
     use hand-held devices, laptops or desktop computers.                  o   Hardware: Classroom computers must be maintained at a level
o laptops or tablets & interactive software & desk computers.                  (CPU, RAM, storage) capable of running the software being used in
                                                                               the classrooms. For example: if Windows 7 is used by the
                                                                               instructor, all classroom computers should be able to run

          40                                                                                                   Technology Master Plan 2012-2018
    Windows 7. Software: =-Timely implementation of latest software          o   Wi-fi ready laptops, e-tablets, and cell phones; smart boards; web
    upgrades in all classroom computers =-greater use of course                  conferencing; SKYPE; lecture capture
    management software by instructors =-software to allow                   o   Interactive digital white boards
    instructors control of the classroom computers                           o   I would like to have an interactive whiteboard.
                                                                             o   Portable technology multimedia units that can be used in any
EMAIL                                                                            classroom since there are classrooms without the built in
                                                                                 technology. Electronic whiteboards in classrooms.
o   Encourage the use of email between instructor and students.
                                                                             o   electronic blackboard
o   Encourage the use of email between instructor and students.
                                                                             o   Interactive Whiteboards, webcast, connection with outside
    Encourage them to use Sharepoint or Moodle.
                                                                                 University lectures, and awarness via video.
o   For now, email is good. The problem is not all teachers reply
                                                                             o   Clickers in more classrooms, interactive whiteboard, more flexible
    emails from students.
                                                                                 lockout software for computer labs.
o   Forward email from elac account to personal accunt
o   It appears that many teachers communicate with students via e-
    mail but students are not very diligent about checking their e-mail      CAPTURE
    or their e-mails change from the time that they enroll and are not       o   ;Wi-fi ready laptops, e-tablets, and cell phones; smart boards; web
    updated in the system. It makes it hard for instructors to get in            conferencing; SKYPE; lecture capture
    contact with the students. Maybe make a mandatory annual e-              o   Clicker systems, video capture and instant replay to smart
    mail update for all students enrolled in a class?                            classrooms, integrated and multi-disciplinary simulation
o   Being able to communicate with the students via email/internet           o   rich media; audio, projectors, tablets/laptops, internet access,
    etc... but one area that we can                                              lecture capture, student response systems, and moveable chairs
o   Desktop/portable computers and online applications including e-              (facilitating group work).
    mail, portal, blackboard, NetSupport, amongst many other                 o   Been able to record demonstration on a computer for later
    instructional applications.                                                  playback.
o   n/a have teachers check their emails more often                          o   Captivate, camtasia, google doc, audacity

CLICKER                                                                      WEB CAST/CHAT
o   "Clickers" can improve teacher-student interaction by making             o   Interactive Whiteboards, webcast, connection with outside
    lectures more interactive.                                                   University lectures, and awarness via video.
o   Clicker systems, video capture and instant replay to smart               o   video chat, secure campus network storage for online posting of
    classrooms, integrated and multi-disciplinary simulation                     course materials
o   Clicker technology                                                       o   ;Wi-fi ready laptops, e-tablets, and cell phones; smart boards; web
o   clickers enough for multiple classrooms                                      conferencing; SKYPE; lecture capture
o   Clickers in more classrooms, interactive whiteboard, more flexible
    lockout software for computer labs.
                                                                             CONTROL (over computers in room/lab)
o   clickers, ipads
                                                                             o   main computers with toggle switches to switch from regular
                                                                                 computer to lap top.....cables are always all messed up
SOCIAL MEDIA                                                                 o   Dual screens for instructors in classrooms...one for projection and
o   A Social Tool, Such as Twitter, To Inform of Any Pertinent                   one for other uses, such as, monitoring student PC stations.
    Classroom or Facility Changes.                                           o   Technologies that give instructors control of classroom computers.
o   Access to more social networking sites.                                  o   Hardware: Classroom computers must be maintained at a level
o   Internet, Social Media, projector slides/video.                              (CPU, RAM, storage) capable of running the software being used in
o   Social media.                                                                the classrooms. For example: if Windows 7 is used by the
o   User-friendly faculty and department websites that are either                instructor, all classroom computers should be able to run
    modeled on facebook (with same functionality) or are facebook                Windows 7. Software: =-Timely implementation of latest software
    pages.                                                                       upgrades in all classroom computers =-greater use of course
                                                                                 management software by instructors =-software to allow
SMART PHONES                                                                     instructors control of the classroom computers
o   Smartphones
o   1) "One" college platform to deliver online and hybrid courses that      DVD/VIDEO CONTENT
    is user friendly and that is available 24 hours to assist students and   o   DVDs on courses.
    faculty--for both credit and noncredit programs (I teach noncredit       o   Interactive, Video Content, 3D Content in some instances, Simple
    ESL, most of my students have already transitioned and will                  controls of all equipment. Standardized controls.
    transition to credit programs!); 2) Online program access for both       o   getting the newest equipment in the classroom in a quicker time.
    faculty and students utilizing smartphones; 3) Textbooks online!             sometimes when equipment is ordered it takes so long to process
                                                                                 that when you recieve it a newer version is being released. dvd
SMART BOARDS                                                                     series on lectured materials in pratical use. projector use with
o   Smartboard is not always working properly. Equipments and                    microphone during lecture. on lectured materials in pratical use.
    furniture in the nursing dept are mostly old.                                projector use with microphone during lecture.
o   smart boards                                                             o   Internet, Social Media, projector slides/video.
o   smart boards in all classes.

          41                                                                                                    Technology Master Plan 2012-2018
COPYING PRINTING SCANNING                                               o   Update to a wireless network to allow for more usage of the
o   Copying machines with STAPLES                                           internet for video streaming and online programs.
o   scanners for multiple pages in CAOT computer lab                    o   Equipment that works.
o   More locations to log on to computers. I have a huge problem        o   Working equipment and software
    getting students to do their homework once it involves a            o   simpy ques on the home page like: for math.. click here
    computer. Also printing is a huge issue. Once I have to have        o   Since my use of technology is very basic, the best way of
    printed homework...none of them do it because of the limit of           responding to these questions is this: At opening day or soon
    printers on campus                                                      there after, an orientation which deals with hands on use of what
                                                                            each department has available would be the most beneficial:
                                                                            example, using the sound equipment console in the S2
UNCATEGORIZED                                                               bldg...including white board.
o   chip implant lol!                                                   o   To have an electronic scantron like this one so we can give quizzes
o   We have what is needed                                                  to the students, have the grade right away, and discuss the
o   Each department may have different technology needs. It depends         answers with the students without having to wait for the next
    on what the instructors are currently using.                            class.
o   I would like our website to use more updated graphics and reflect   o   Web 2.0
    more of our current events.                                         o   Wireless remotes for their lectures.
o   It would be very helpful if my classroom D-5 136 had more           o   I strongly belive there are too many different usernames and
    updated technology. I have to wheel the TV/DVD cart to the room         passwords. One login would help students go online to use
    everytime I want to use this equipment                                  computer applications with courses. There needs to be more
o   Teacher training on equipment/software already available but            training for computer applications offered to the faculty on
    unused for lack of manuals/training.                                    campus.
o   New versions of software




         42                                                                                                Technology Master Plan 2012-2018
Question 4.2
What technologies (equipment/software) would be beneficial for preparing students for the
workforce?
                                  Primary themes surfaced from 83 responses (90 total, 7 invalid)
                                                                              Number of
                                                 Category/Theme               Responses
                                                                              Mentioning
                                     Software                                      42
                                     Microsoft-Office or related
                                     (e.g. spreadsheet, word processing)           25
                                     Graphic                                       7
                                     Discipline-specific                           17
                                     Other/Unspecified                             8
                                     Training                                      10
                                     Software                                      7
                                     Work Experience                               4
                                     Computer                                      15
                                     Labs/ Access                                  5
                                     Laptops                                       5
                                     Tablets                                       8
                                     Email                                         4
                                     Phones                                        3
                                     Social Media                                  2
                                     Projection or Smart Classrooms                3
                                     Printing                                      2
                                     Multiplatform                                 3

Please Note: Because the figures above represent the number of “mentions” of a particular theme or subtheme, some responses have been double-
counted among categories and subcategories.



SOFTWARE                                                                 o   Microsoft Office. Students would benefit from knowing how to
MICROSOFT OFFICE-RELATED                                                     use Word, Excel, Powerpoint and even Publisher. They should also
o A complete MS Office program, typing/keyboarding program, and              be able
    resume writing program (there are many free on the Internet but      o   Microsoft Office.
    not dependable and somehow charge $, too!) that are basically        o   Microsoft officie. Spreadsheet
    required in all entry level jobs!                                    o   Plenty of computers, printers for them to use. MS Office.
o Excel, MS word, QuickBooks, Photoshop                                  o   Spreadsheets, merging databases into documents
o I don't follow up with new technologies close enough to provide        o   Students should be conversant with MSWord, Excel, Maple,
    this information. However, I feel that up-to-date Word, Excel, and       Spreadsheet software, presentation software, and other
    other                                                                    commonly used software in the workplace.
o MS Office, Adobe applications, and applications for programming,       o   We still have digital divide in our community. We need web-based
    science, engineering, art, and several others.                           "how to" learning modules on basic PC use, including file
o Learning Microsoft Office or other office productivity software can        management, and on Microsoft Office applications.
    help prepare the students to the workforce. Video and graphic        o   Windows, Power point, Word, Excel
    software.                                                            o   Word, Excel and powerpoint
o Microsoft programs                                                     o   Students should learn to use basic word processing, spreadsheet,
o Microsoft Excel, Access, Powerpoint, Project.                              web browser, and email functions to be prepared for a variety of
o Microsoft Office                                                           job opportunities.
o Microsoft Office, Adobe Creative Suite                                 o   word processing software, multi media software,
                                                                         o   Typing; how to use Word and other similar programs

         43                                                                                                Technology Master Plan 2012-2018
o   Laptops for students, MS products (powerpoint, Excel, etc.)           o   Focus more on industry standards for software (ie, cloud based
o   laptops, tablets, wifi, office suite software.                            and mobile applications)
o   Learning Microsoft Office or other office productivity software can   o   Interactive accessable software that can be accessed anywhere on
    help prepare the students to the workforce. Video and graphic             campus.
    software. Ethics class on using technology.                           o   same as above; plus expanded training in the use of online
o   The Microsoft Academy for students would be beneficial. This              practice software to enhance their skills in writing, computing,
    program can be installed in learning centers, student center and          organizing, and planning.
    library, if space permits, for students to have access to.            o   work experience software
                                                                          o   SOCIALLY INTERACTIVE PROGRAMS THAT GIVE STUDENTS
GRAPHIC                                                                       EXPERIENCE IN MANNERS AND HOW TO ENGAGE IN
o Drafting and drawing Software, Photo shop, Illistrator type of              INTRODUCTIONS, CONVERSATIONS, AND EXCHANGING IDEAS.
    software
o CS6, which is in beta now                                               TRAINING
o Photoshop and Digital design software is the future of the              SOFTWARE
    costume design industry.                                              o Training Programs Which Might Be Used In Any Workplace In The
o Excel, MS word, QuickBooks, Photoshop                                       Near Future.
o Learning Microsoft Office or other office productivity software can     o Training on how to set up e-mail accounts.
    help prepare the students to the workforce. Video and graphic         o The Microsoft Academy for students would be beneficial. This
    software. Ethics class on using technology.                               program can be installed in learning centers, student center and
o Microsoft Office, Adobe Creative Suite                                      library, if space permits, for students to have access to.
o MS Office, Adobe applications, and applications for programming,        o Mandatory basic CMS classes
    science, engineering, art, and several others.                        o same as above; plus expanded training in the use of online
                                                                              practice software to enhance their skills in writing, computing,
OTHER DISCIPLINE-SPECIFIC                                                     organizing, and
o Access to their own web server account so that they could publish       o Educating students on how to use the technology effeciently i.e.
    their own websites and Web applications using PHP and a MySQL             the internet, PC/MAC software etc...
    database.                                                             o   We still have digital divide in our community. We need web-based
o Any of the Scripting languages. Languages/programs should be                "how to" learning modules on basic PC use, including file
    found that require logic, intuition, and teamwork. Agile                  management, and on Microsoft Office applications.
    programming?
o advance software in engineering                                         WORK EXPERIENCE
o BIM                                                                     o Online videos of real-life company issues and scenarios
o CADD software                                                           o SOCIALLY INTERACTIVE PROGRAMS THAT GIVE STUDENTS
o computerized charting, HPS simulators,                                     EXPERIENCE IN MANNERS AND HOW TO ENGAGE IN
o Desktop publishing such as 'PAGES' and cloud-based technologies            INTRODUCTIONS, CONVERSATIONS, AND EXCHANGING IDEAS.
    such as Google Docs and iCloud.                                       o Microsoft Office. Students would benefit from knowing how to use
o software based on gaming theory.                                           Word, Excel, Powerpoint and even Publisher. They should also be
o For healthcare students, digital medical record software.                  able type without looking at the keyboard at a relatively efficient
o GPS handheld mobile units/ GIS software and curricula                      speed. They also need to know how to research and purchase
o GIS                                                                        things on the internet--resourcefulness on the computer.
o MS Office, Adobe applications, and applications for programming,        o same as above; plus expanded training in the use of online
    science, engineering, art, and several others.                           practice software to enhance their skills in writing, computing,
o PCs, tablets, smartphones, etc. and business applications                  organizing, and
o software in foreign languages to prepare students for the global
    job market
                                                                          COMPUTERS
o Tablets with integrated software, relevant to their profession (e.g.
                                                                          LAB/ACCESS
    health information technology, radiology, automotive). Basic skills
                                                                          o Computer integrated classrooms where studetns can utilize the
    software based on gaming theory.
                                                                              computers during instruction
o technologies is always advanceing and having newest versions of
                                                                          o More access to computers on campus. Maybe the ability to
    equipment and software that is being used in industry. rapid
                                                                              lease/rent laptops
    prototyping of 3D images, CNC technologies, Renewable energies
                                                                          o More computer access.
    (solar, wind, thermal. composite materials.
                                                                          o Having more open computer labs.
o virtual simulation apps
                                                                          o Plenty of computers, printers for them to use. MS Office.
OTHER/UNSPECIFIED
                                                                          LAPTOPS
o Current software that is being use in the workforce appropriate
                                                                          o Internet, laptop, flash drive, computer programming/engineering.
    softwares are needed.
                                                                          o Laptops for students, MS products (powerpoint, Excel, etc.)
o I believe staying up to date with equipment/software that comes
                                                                          o laptops, tablets, wifi, office suite software.
    out will better prepare students when they enter the workforce.
                                                                          o E-tablets, laptops,cloud computing, e-portfolios
o Expose students to hardware/software based on different
                                                                          o laptops and tablets More efficient printing system. Go print is too
    technologies/operating systems, such as Apple, Linux, Unix,
                                                                              complex. I'd like to see a printing system that allows students to
    Microsoft
                                                                              use their ID cards to load money onto their printing accounts.

          44                                                                                                  Technology Master Plan 2012-2018
                                                                          o   Plenty of computers, printers for them to use. MS Office.
TABLETS
o laptops, tablets, wifi, office suite software.                          SOCIAL MEDIA
o i-pads                                                                  o   Social media, internet,
o Ipads needed to be used in the classroom as a learning tool.            o   Discussion platform.
o Tablet / Tablet OS (iOS, Android, Win 8)
o Tablets such as iPads so students could follow instructions (e.g.:
    ebook) on the tablet while working on the computer (easier to use     PHONES
    than an actual book).                                                 o   PCs, tablets, smartphones, etc. and business applications
o Ipads                                                                   o   phone numbers on computer with automatic dial
o E-tablets, laptops,cloud computing, e-portfolios                        o   smartphones
o laptops and tablets More efficient printing system. Go print is too
    complex. I'd like to see a printing system that allows students to    PROJECTION / SMART CLASSROOMS
    use their ID cards to load money onto their printing accounts.        o   More than one projector and laptop for power point.
                                                                          o   Computer projectors and document cameras. .
EMAIL                                                                     o   Computer integrated classrooms where studetns can utilize the
o   Mandatory student use of the campus email systems. A 101                  computers during instruction
    introductory course for every new student to this campus for the
    developing the skills necessary for digital success.                  MULTIPLATFORM
o   Students should learn to use basic word processing, spreadsheet,      o   More knowledge of how PCs & MACs Differ...
    web browser, and email functions to be prepared for a variety of      o   PC/MAC latops to borrow so that students can be familiar with
    job opportunities.                                                        both
o   I think just utilizing technology in the classroom would be           o   Expose students to hardware/software based on different
    beneficial. I recommend and sometimes require online                      technologies/operating systems, such as Apple, Linux, Unix,
    assignments for my students. I require the students to access their       Microsoft
    syllabi online and utilize email/the SIS for communication of
    assignments, events, etc.
                                                                          UNCATEGORIZED
o   Training on how to set up e-mail accounts.
                                                                          o   Live web feeds, video exchange programs
                                                                          o   Needs more resources.
PRINTING                                                                  o   video hw/sw
o   laptops and tablets More efficient printing system. Go print is too
    complex. I'd like to see a printing system that allows students to
    use their ID cards to load money onto their printing accounts.




          45                                                                                                 Technology Master Plan 2012-2018
Question 4.3
What technologies (equipment/software) would enhance the student educational
experience on campus?
                           Primary themes surfaced from 82 responses (91 total responses, 9 invalid)
                                                                                  Number of
                                              Category/Theme                      Responses
                                                                                 Mentioning
                               Computer labs / Computers                             23
                               Software                                              10
                               Tablet/laptop/smart phone                              9
                               CMS/Moodle/ACE/Etudes                                  9
                               Social media / web or mobile apps                      6
                               Projection/smart room/video                            5
                               Connectivity/network                                   5
                               Printing/copying                                       5
                               E-Books/Readers                                        3

Please Note: Because the figures above represent the number of “mentions” of a particular theme or subtheme, some responses have been double-
counted among categories and subcategories.



COMPUTER LAB / COMPUTERS                                                o    We need a cybernet area/cafe on campus. with
“MORE” “ACCESS” “AVAILABILITY”                                               computers/laptops and printers for student use.
o More computer labs... Or the ability to reserve labs for classroom
    use. Students often don't have equipment at home for optimal        UNCATEGORIZED
    Internet-based experiences. So, they resort to their personal       o As stated above, students need to be forced to be electronically
    smartphones and this create a sub-par experience for them.              connected to the campus and their classes. In my experience, this
o More computer labs.                                                       then makes students pressure their instructors to make syllabi
o More computer labs. Right now, students need to wait awhile to            available on line, and they become very comfortable using
    use a computer in the lab. Give the ability for students and            technology.
    teachers to interact online (computers and smart phones). More      o ESL, foreign language lab.
    smart classrooms. Training on how to use Etudes, ACE and            o Full online orientations: e.g. USC's "Collegeology" game (available
    Moodle.                                                                 on Amazon) developed for hand-held devices. Full use of online
o More access to computer labs. A library classroom for workshops.          degree tracking software, so students can plan required courses
o More computer access.                                                     well in advance of registration.
o Greater availability of computer time in the labs or more lab         o Just the available equipment within the classroom for group class
    rooms.                                                                  activities
o More computers in Student services areas for accessing, printing      o Single sign-on capabilities. Capability of tracking, managing, and
    class schedules, print outs, touch screens, enrollment,                 effectiveness of student's lab use, student service units. One single
    verifications, transcripts,                                             sign-on portal to include it all (SIS, ACE, Email, etc...)
o more desktop computers in the library and laptop and tablet           o Smart classroom equipment (document camera, projector, etc.)
    rentals                                                                 should be available in all classrooms. In A and B2 classrooms there
o Plenty of computers, printers for them to use. MS Office.                 is none. Equipment needs to be better maintained in F9
o use of free textbooks (open source), expanded access to                   classrooms.
    computers/tablets on and off campus, web-enhancing every            o student services related apps; faculty lectures available on, for
    course (posting the lecture material, as well as tutorials and          example, iTunes U
    offering a forum for the students to communicate outside the        o The campus offers a variety of software and equipment. The
    classroom and off campus)                                               students need to be aware they exist so that they can take
                                                                            advantage and use what is available.
MODIFY/UPGRADE                                                          o tablets & wifi printers, besides desk computers & laptops, creative
o Combine all different computer labs into one or two large                 visual effects software.
    computer labs supporting different types of technologies (Apple,    o Touch Screen Computer Stations
    MS, Linux)
o Up-to-date computers in our labs...


         46                                                                                                  Technology Master Plan 2012-2018
PRINT / COPY                                                              E-BOOKS/READERS
o   More computers in Student services areas for accessing, printing      o   E-books, e-portfolios, online applications such as Plato...
    class schedules, print outs, touch screens, enrollment,               o   use of free textbooks (open source), expanded access to
    verifications, transcripts,                                               computers/tablets on and off campus, web-enhancing every course
                                                                              (posting the lecture material, as well as tutorials and offering a forum for
o   More wireless technology and connectivity on campus between
                                                                              the students to communicate outside the classroom and off campus)
    printers, classroom comupters, and such.                              o   eReaders
o   Plenty of computers, printers for them to use. MS Office.
o   tablets & wifi printers, besides desk computers & laptops, creative
    visual effects software.                                              SOFTWARE
o   We need a cybernet area/cafe on campus. with                          o   Adobe Creative Suite 5
                                                                          o   advance software in engineering and huge CAD plotters
    computers/laptops and printers for student use.
                                                                          o   courses in industral technologies and labs, renewable energies, CAtia,
o   Equipment/supplies that are up to date and plentiful. Not having          3Dvia, Camworks, computers capaple of running these softwares.
    staples in our copying machines for 7/8 months is NOT                 o   Full online orientations: e.g. USC's "Collegeology" game (available on
    ACCEPTABLE.                                                               Amazon) developed for hand-held devices. Full use of online degree
o   Perhaps creating a centralized student copy center                        tracking software, so students can plan required courses well in advance of
o   A copier or scanner that sends document directly into word                registration.
    processing.                                                           o   Interactive hands on software
                                                                          o   software to monitor students while on pc and to display instructor's screen
                                                                              for demos that do not project well.
INTERNET / NETWORK / CONNECTIVITY                                         o   Social media / web or mobile apps
o   Access to internet, email, etc.                                       o   State of the art virtual opportunities on line, iphone, etc.
o   Cable TV. Every time something important comes on and we try to       o   A user friendly web site navigation with interactive maps with information
    watch it on the Internet, everyone wants to watch it and it               regarding important student information and materials.
    freezes. Frustrating.
o   Internet2                                                             PROJECTION/SMART ROOM/VIDEO
o   Social media, internet                                                o   Mac and PC computers connected to "working overheads" that
                                                                              have updated programs (including the ones mentioned above) and
CMS/ACE/Moodle                                                                "must always be in working conditions"! A knowledgeable
o   The academic computing environment (ACE) portal.                          computer staff who really knows about hardware and software to
o   One user name and password login for student email and access to          willingly assist students whenever the need arises!
    ACE, Moodle and other college computer applications.                  o   smart boards, projectores
o   Microsoft officie and traning on ACE> have students that cannot       o   More smart classrooms.
    access or does not know how to access ACE.                            o   more smart classroom throughout campus. I am often stuck in
o   Course management system                                                  buildings that do not have projectors.
o   ELAC CMS in used in every f-2-f class, google doc,                    o   Smart classroom equipment (document camera, projector, etc.)
o   Using online interaction (etudes), classroom clickers and possible        should be available in all classrooms. In A and B2 classrooms there
    ebooks?                                                                   is none. Equipment needs to be better maintained in F9
o                                                                             classrooms.
o   Training on how to set up Moodle.com accounts.
                                                                          UNCATEGORIZED
TABLET/LAPTOP/SMART PHONE                                                 o   3D Media Rooms
o   more iPods for lectures, more iPads for clinical instruction and      o   Any technology the can assist school functions without being at
    immediate research                                                        school.
o   tablets                                                               o   APPLICATIONS THAT BUILD ON EMPATHY, COMPASSION, AND
o   E-tablets, laptops, cloud computing, web conferencing, lecture            HONESTY.
    capture                                                               o   Cable TV. Every time something important comes on and we try to
o   Tablets/Laptop to replace textbook                                        watch it on the Internet, everyone wants to watch it and it freezes.
o   Tablet, Mac                                                               Frustrating.
o   tablets & wifi printers, besides desk computers & laptops, creative   o   Internet2
    visual effects software.                                              o   Larger-faster servers for laptop research.
o   I suppose Ipads are to be the wave of the future.                     o   This may not be your area, but we need better student access to
o   laptops                                                                   library databases such as PsychInfo and PubMed. What we have
o   rental of lap tops                                                        now is far too limited.
                                                                          o   Web-Based, or Computer-Based Testing Modules.




          47                                                                                                      Technology Master Plan 2012-2018
Question 4.4
What technologies (equipment/software) would make daily administrative tasks more
efficient?
                            Primary themes surfaced from 73 responses (79 total responses, 6 invalid)
                                                                                   Number of
                                               Category/Theme                      Responses
                                                                                  Mentioning
                                Updating                                              11
                                Software /Hardware                                    10
                                Other                                                  1
                                Copiers, Printers, Scanners                            7
                                Networking                                             3
                                Other                                                  4
                                Internet                                               8
                                Wifi                                                   4
                                Other                                                  4
                                Computers                                             10
                                Laptop                                                 4
                                Tablet                                                 3
                                Faster                                                 3
                                Online Forms/Documents                                 5
                                Id Card Readers                                        2
                                Remote/Home Access                                     2
                                Control Over Computers/Admin Rights                    2
                                System/Network Design                                  2
                                Dictation Software                                     2
                                Satisfied                                              4

Please Note: Because the figures above represent the number of “mentions” of a particular theme or subtheme, some responses have been double-
counted among categories and subcategories.



ONLINE FORMS/DOCUMENTS                                                      o   Having instant access to wifi. I am always dropped and I have to
o   get rid of hardcopy submissions for census and exclusion rosters,           log-in numerous times while on-campus.
    including first two weeks attendance rpts. this should all be online.   o   I think the new caller ID/visual voicemail systems are a great step
o   Requiring submission of Census Rosters via Internet. Ability of             up. More wireless technology and connectivity on campus
    Curriculum Committee to access ECD during meetings and                      between printers, classroom comupters, and such.
    supplying tablets for the committee.                                    o   Access to intranet without having to be hard-wired to the
o   All online documents and reports should be user-friendly and easy           network; vpn access to work computers
    to fill out and submit. Most college documents are not user-
    friendly and impossible to fill out on the computer without             OTHER MENTIONS
    knowing some tricks, or just impossible to fill out. Why should I       o Internet access for all admin apps
    have to print out a document in order to fill it out?                   o Internet access in all areas of the campus.
o   Online access to forms and documents that are fill-able and can be      o Internet
    sent via intranet.                                                      o Fiber optics!!! upgrade the Technology Building with Gigabit
o   Creation of a work flow to stream existing paper processes.                 Network Devices, For faster video transfers.

INTERNET                                                                    COMPUTERS
WIFI                                                                        LAPTOPS
o being able to connect on wireless easier (maybe with out log ins if       o lap tops in the classroom and DVD players.
     using ELAC laptops.)                                                   o Laptop, internet, file storage and protection
         48                                                                                                     Technology Master Plan 2012-2018
o   Laptops                                                                o   I have been in the queue for a new desktop computer in my office
o   Laptops, cell phones, E-tablets, Excel business templates; regular         forever, and still haven't been updated. The one I have is very slow
    training on Access and Excel                                               and the software is out of date. I would like to use it because it
                                                                               connects to the printer, but I have to use my laptop instead much
TABLETS                                                                        of the time. Which brings me to this ... it would be nice if you
o Tablet computer                                                              could allow wireless connections to departmental printers.
o tablets/iPads with similar software, apps to communicate,                o   I think the new caller ID/visual voicemail systems are a great step
     correspond to each other while at work.                                   up. More wireless technology and connectivity on campus
o Ipads, and apple training programs                                           between printers, classroom comupters, and such.

FASTER COMPUTERS                                                           OTHER MENTIONS
o Faster computers                                                         o all in one printer with scanner and fax.
o faster computers                                                         o Scanner
o Our office computers are maddeningly slow, and without                   o Scanner. Scan documents to share instead of printing. Scan
     administrative override, we do not have access to many of the             documents to fax.
     applications that would be so useful to our students.                 o updated computers and printers for faculty members (Busn Admin
                                                                               Dept)
UPDATING
SOFTWARE AND HARDWARE                                                      ID CARD READERS
o Computers with updated admin programs that are in working                o   ELAC Student ID Card Readers
    conditions                                                             o   ID card Readers for student check in.
o Regularly updated plug-ins and browsers. These things fall behind
    constantly and the IT request link hasn't worked for weeks.            REMOTE/HOME ACCESS
o The campus in general should be kept up to date on the latest            o   I am very happy that I can access many information and services
    software. It would not be helpful if one department uses one               (such as printing, roster, exclusion, and grades)online from home.
    version of a program and another department uses something             o   Virtual Desk Tops / Cloud computing
    else.                                                                  CONTROL OVER COMPUTERS/ ADMINISTRATIVE RIGHTS
o Upgraded computers, current versions of software: MS products,
                                                                           o   Our office computers are maddeningly slow, and without
    Adobe products, Image Banks access (Artstor).
                                                                               administrative override, we do not have access to many of the
o wireless office headsets & updated office suite software.
                                                                               applications that would be so useful to our students.
o updated computers and printers for faculty members (Busn Admin
                                                                           o   More up-to-date computer. I have had the same one for 5 years,
    Dept)
                                                                               and while sufficient for word processing and internet, i don't have
o Computers/software should be up to date.
                                                                               admin privleges to update Flash, so i always have to call IT to
o More up-to-date computer. I have had the same one for 5 years,
                                                                               update for me, which takes time. I also don't have the most recent
    and while sufficient for word processing and internet, i don't have
                                                                               Microsoft Office on my computer so I have to do my powerpoints
    admin privleges to update Flash, so i always have to call IT to
                                                                               from home.
    update for me, which takes time. I also don't have the most recent
    Microsoft Office on my computer so I have to do my powerpoints
    from home.                                                             ISSUES WITH SYSTEM/NETWORK DESIGN
o I have been in the queue for a new desktop computer in my office         o   Single sign-on capabilities for all programs (SIS, FIS, PCR's, SAP,
    forever, and still haven't been updated. The one I have is very slow       Email, etc...)
    and the software is out of date. I would like to use it because it     o   Stop having both administrative and academic networks. It isn't
    connects to the printer, but I have to use my laptop instead much          safer. It just makes life harder for the faculty.
    of the time. Which brings me to this ... it would be nice if you
    could allow wireless connections to departmental printers.             DICTATION SOFTWARE
o in the office,STAFF's COMPUTERS who do the work Updated Bi-              o   Better dication resources. Better calendaring software perhaps.
    annualy like faculty/admin. ipads for portable use. Access to SAP      o   Dictate into microphone for text to auto appear on screen for
    System some staff do purchasing and need to check P.O.'s for               relief of or to avoid carpel tunnel syndrome for ALL office tasks.
    processing/records vendors listings for quotations(Read Only)
                                                                           SATISFIED
OTHER                                                                      o   am satisfied
o Upgrade of our current email system. Our current email system is         o   everything that is provided is sufficient.
    running off an older Microsoft Exchange server that is                 o   we're good in this category
    incompatible with newer email clients on our personal computers        o   I am very happy that I can access many information and services
    at home. This affects productivity as you have to continuously             (such as printing, roster, exclusion, and grades)online from home.
    jump hoops to get from the GO account to the administrative
    account.
                                                                           UNCATEGORIZED
                                                                           o   Additional security on computers to prevent malware, hacking,
PRINTERS, COPIERS, SCANNERS                                                    and e-mail trash which is over 80% of good e-mail.
NETWORKING                                                                 o   Smart classrooms with "clickers" could be set to automatically take
o Networing to the main color and laser printers in the offfice.               roll.

          49                                                                                                    Technology Master Plan 2012-2018
o   Smart-Classroom Technologies Which Might Alert Administrative              Exchange. Finally, at least half of each TPSC meeting should be
    Personnel of Any Scheduling Conflicts or When Courses Are In               devoted to helping an administrative office on transfering their
    Session.                                                                   processes to the portal. (explained below
o   smartphones                                                            o   organizings and auditing
o   Technologies such as Facetime or Skype for virtual meeting when        o   phone numbers on computer with automatic dial
    going to a meeting is not feasable (out of town, sick...).             o   Replace Etudes with Ecollege. Etudes is not user friendly. Some
o   Technology on-the-go is the recommendation.                                students have lots of problems with it.
o   The one place where I see that things are technologically behind is    o   Easily accessible conference room scheduling system. Interactive
    at the Fiscal Office. They seem to not be computerized at all and          Walking GPS system to find classrooms or buildings (For new
    have to log stuff into notebooks and such. The lines are long there        students and faculty)
    because they have enter information into multiple locations            o   Easily and widely accessible of database
    manually... Everytime I go there, I know I'm going to spend at least   o   email, web-browser, voicemail
    15-30 minutes for any transaction (except deposits).                   o   Intercom/ P.A.. System
o   To be able to get a hold of IT staff without being prompted by a       o   A computer lab specific to design software and the theater
    phone voice.                                                               department. We could teach so many interesting computer classes
o   voice recognition keyboard                                                 but do not have the facility.
o   It would help if we had more integration between the web               o   A more local grading system...for ELAC vs LACCD.
    browser (IE), admin portal (sharepoint), and email software            o   A NETWORK WHERE ONLY ONE EMAIL IS SENT REGARDING A
    (Outlook). When the work PC turns on, we should have an admin              GIVEN SUBJECT.
    portal open with quick links to elac.edu, faculty facebook, and        o   Adobe Creative Suite 5
    other sites. That start page should also include customizable pull-    o   Automatic prioritization of registration, so that new and
    downs as well as a summary of unopened emails received & quick             continuing students are assigned to vacant seats before "random"
    link for outlook. (The idea is that the start should open outlook as       students are able to register. Implement updated web version of
    well as the portal.) The elac.edu should be revamped to transfer           Outlook immediately.
    most of the links to administrative tasks from the home page to        o   Being able to access and upload the publisher-created instructor
    the public portal page. The portal sign-in should then allow access        resource materials without having to submit a work order. Takes
    to a virtual mirror of the regular admin portal with a few                 too long to get the material accessible, especially if it has only a
    exceptions. For example, instead of automatically opening                  short-term availability.
    outlook, the single sign-in could automatically open the Microsoft




         50                                                                                                    Technology Master Plan 2012-2018
Question 4.5
What technologies (equipment/software) would help classified/unclassified staff members
to collaborate most effectively?
                           Primary themes surfaced from 48 responses (62 total responses, 14 invalid)
                                                                             Number of
                                                Category/Theme               Responses
                                                                             mentioning
                                     Collaborative Website Or Software            13
                                     Document Sharing                              3
                                     Social / Forums                               5
                                     Instant Messaging                             3
                                     Other                                         3
                                     Computer                                      8
                                     General                                       1
                                     Laptop                                        3
                                     Tablet                                        4
                                     Copier / Scanner / Printer                    3
                                     Training                                      6
                                     Upgrades                                      5

Please Note: Because the figures above represent the number of “mentions” of a particular theme or subtheme, some responses have been double-
counted among categories and subcategories.



COLLABORATIVE WEBSITE OR SOFTWARE                                        MULTIPLE
DOCUMENT SHARING                                                         o Software that can link groups together at any given time. instant
o Encourage staff to use Sharepoint or some collaborative software.          messaging between offices may help with the current disconnect
    Use a project management software. Get training for these types          between offices.
    of software and current ones. Have an online FAQ (policies,          o tablets/iPads with similar software(Office/Outlook etc.), apps to
    services offered, etc...) by department.                                 communicate, correspond to each other while at work.
o Googledocs is the industry standard for collaboration, but few         o IMessaging, SKYPE, web conferencing, document sharing, cloud
    employees are using it. We use project planning software                 computing, hands-free answering devices, on-going training in
    (Basecamp) to avoid email clutter -- a growing problem for every         Access and Excel; training in online class participation
    employee.
o Workflow on MS SharePoint, document imaging, a wide use of             COMPUTER
    electronic exchange of communications/collaboration and              GENERAL
    document storage.                                                    o New or Upgraded computers. Software application-training for
                                                                             classified/unclassified staff.
SOCIAL / FORUMS
o Internal social site.                                                  TABLET
o Social Interactive Tools, Which Have Each Members' Contact             o Need ipad for instructors. Need touch anatomy screen to help
     Information and Sends Out and Receives Daily Informative Points.         students visual better.
o Social media                                                           o tablets/iPads with similar software(Office/Outlook etc.), apps to
o An interactive blog type site where information can be transmitted          communicate, correspond to each other while at work.
     and staff can reply with additional information and/or questions.   o Touch screen devices...
o work groups with online forums                                         o Tablets

INSTANT MESSAGE                                                          LAPTOPS
o CInstant Messages/Chat                                                 o laptops
o spark, instant messaging                                               o Laptops or Ipads
o IMessaging, SKYPE, web conferencing, document sharing, cloud           o laptops, wireless office headsets or bluetooth headsets, scanning
     computing, hands-free answering devices, on-going training in            and wifi ability on office printers, ability to view Outlook calendars.
     Access and Excel; training in online class participation

         51                                                                                                    Technology Master Plan 2012-2018
COPIER SCANNER PRINTER                                                   o   I cannot believe many classified/unclassified staff are using
o   all in one printer with scanner and fax and an updated computer.         Windows XP and Office 2007.
    My computer is very slow to start.                                   o   the 2010 outlook upgrade, instant messaging feature will help us
o   BASIC COPYING MACHINES WITH STAPLES AND PAPER, always full               get answers faster.
    and operating                                                        o   Computers with updated installed programs needed to perform
o   New Printers will be helpfull. I would like to be able to view the       specific tasks and computers that are in working conditions!
    Qmatic system from my computer this will help us be aware of
    how many people are waiting inline and it will also help us assist   UNCATEGORIZED
    the line alot faster.                                                o   IT support in resolving issues with eqquipment/software
                                                                         o   A way to communicate processes and procedures so that all
TRAINING                                                                     classified and unclassified could receive the information.
o   Encourage staff to use Sharepoint or some collaborative software.    o   ASSET CONTROL, INVENTORY AND EQUIPMENT TRACKING.
    Use a project management software. Get training for these types          WOULD REDUCE REDUNDANT PURCHASING AND TRACK THEFT OR
    of software and current ones. Have an online FAQ (policies,              VANDALISM.
    services offered, etc...) by department.                             o   Besides email what other options are available to classified?
o   More training on current technology                                  o   ccc confer knowlege of web meetings--
o   IMessaging, SKYPE, web conferencing, document sharing, cloud         o   cloud technology
    computing, hands-free answering devices, on-going training in        o   Create admin email accounts for ALL staff and encourage its use.
    Access and Excel; training in online class participation                 Set up sufficient computer kiosks in every building where staff are
o   New or Upgraded computers. Software application-training for             not assigned a computer workstation. Change supervision policies
    classified/unclassified staff.                                           to incentivize accessing email/portal on a daily basis.
o   We need to be on baord with the latest equipment as students ,       o   Department leadership that requires teamwork using "at-home"
    training in all fields would be helpfull.                                software to produce useful class study material.
o   Extensive technology support training. Dictation software, and       o   Microsoft programs
    hardware                                                             o   pagers
                                                                         o   PC computers
UPGRADES                                                                 o   phone numbers on computer with automatic dial
                                                                         o   stop forwarding emails. tired of receiving multiple copies of the
FASTER INTERNET
                                                                             same announcements.
o Fast/internet
                                                                         o   That depends on the needs of each department. Some may need
o Faster Internet connection
                                                                             one type of equipment, some may need something totally
                                                                             different.
OTHER
                                                                         o   Would be helpful if all administrators and faculty who attend
o Up-to-date informational web pages, portals, e-newsletters, online
                                                                             meetings would use the Outlook Calendar to make it easy for
    training videos
                                                                             classified to schedule meetings!
o We need to be on baord with the latest equipment as students ,
    training in all fields would be helpfull.




         52                                                                                                 Technology Master Plan 2012-2018
Question 4.6
How can current technological services be improved?
                           Primary themes surfaced from 93 responses (101 total responses, 8 invalid)
                                                                            Number of
                                              Category/Theme                Responses
                                                                            Mentioning
                                    IT Response                                  12
                                    Speed/Time                                    6
                                    Follow-up                                     2
                                    Request system                                4
                                    Extended Service                              6
                                    Evening                                       2
                                    Other                                         4
                                    Staff                                        12
                                    More Staff                                   10
                                    More Mac Specialists                          3
                                    Internet                                     10
                                    Faster                                        8
                                    Wi-fi                                         2
                                    Updating/Upgrading                           15
                                    Software                                      7
                                    Multiple / Other                              8
                                    Training                                      8
                                    Equipment                                    10
                                    Fix Broken Equipment                          6
                                    Upgrade/Update Equipment                      2
                                    Other                                         2
                                    Website                                       2
                                    Departmental/Faculty/Staff Issues             5
                                    Satisfied                                     3

Please Note: Because the figures above represent the number of “mentions” of a particular theme or subtheme, some responses have been double-
counted among categories and subcategories.



IT RESPONSE                                                                   sending in a request should be identified not only by a number but
SPEED/TIME                                                                    also by subject.
o More timely response.
o Needs to be faster                                                      FOLLOW-UP
o -Respond to service requests within the same day, identifying the       o a follow up on IT requests would be great,..
     technician assigned to the work and an approximate time frame        o Follow-up on work orders. Survey current equipment to see if any
     when the request will be worked on. -have someone available               are outdated and replace accordingly. New faculty should be given
     during evenings to change projectors' bulbs when they go out.             new equipment so they can begin working off a clean slate as they
o Better response time during major breaks/holiday periods.                    are already dealing with alot in adapting themselves to life on
o Better response time from IT for problem calls.                              campus.
o The response and follow up on IT Help Desk Requests need to be
     more clear. Maybe there could be a timeline for when the request     DISSATISFACTION WITH CURRENT REQUEST SYSTEM
     will be addressed, for example, "We will look into your request by   o having a more responsive IT. When we call IT, instead of talking to
     Thursday at 3 pm." And the confirmation e-mails we get after              answering service be able to talk to a live person.


          53                                                                                                 Technology Master Plan 2012-2018
o   IT can start by fixing the IT Desk request link. The support          o    Faster internet! My computer is soooo slow.
    procedure on campus has completely collapsed.                         o    High speed internet
o   it would be nice to call someones extension in I.T. and not have to   o    Network Speed.
    go through the annoying answering system rerout of being on           o    upgrade internet speed.
    hold.                                                                 o    Labs should be open more hours becuase not everyone has access
o   No prompters. We want to talk to someone about the IT issue at             to a computer and the labs aren't open time needed. faster
    hand.                                                                      internet would be helpful, more computers as well, they get really
                                                                               full and laud and unconfortable and hard to focus when that
STAFF                                                                          happens.
MORE STAFF                                                                o    Updates, speed of downloads, just overall speeding up of the login
o Additional staff to comfortably support the high demand for                  process and internet browsing. Updates for software such as
    assistance.                                                                Adobe should be automatic.
o Hire more personal in IT and DE program, Infrastructure,
o Increase IT Staff. Provide a system similar to the TAMIS System?        WIFI
o IT needs more staff to service the many technological needs on          o Improve wifi accessibility.
    and off campus.                                                       o Wireless network here is slower than my ATT service at home.
o More IT staff to address the needs of the campus.                            Reasons may be legitimate (e.g. high traffic) but we seem to
o More staff for faster response and implementation of new                     behind the curve, speed-wise. I'm speaking only of wireless; the
    technology or for problem-solving. Please note that the existing           college's broadband is more than sufficient. Wait times for
    staff is excellent, there just isn't enough of them to meet the            emergency calls to IT suggest that you are under-staffed.
    demand.
o More staff needed to do more hands on training, proper set up of        EQUIPMENT
    work stations with needed equipment and software.                     UPGRADE
o More support.                                                           o But having up-to-date equipment in the offices on campus. One
o Provide more staff to support the growing campus demand for                 cannot upgrade any part of our computers. They are old, have
    technology.                                                               small screens. For example, in order to update Adobe flash one
o We need to expand IT services by hiring more qualified personnel            has to contact IT and eventually they will probably update the
    to support/enhance web services. Web Services would include,              softeware. But flash is being updated by Adobe so often, our IT
    but not limited to, designing, building, and supporting websites          department does not keep up. Currently our adjucnt office has
    and web applications for the College community.                           one computer with updated flash and that does not.
                                                                          o Improved copy machine capable of scanning images and sending it
MORE MAC SPECIALISTS                                                          to my email
o IT needs more Mac specialists.
o More of the IT staff should be trained to work in the Macintosh         FIX BROKEN EQUIPMENT
    environment.                                                          o Fix broken equipment.
                                                                          o For example, budget for replacing faulty equipment, such as
EXTENDED SERVICE                                                                replacing LCD projector lightbulbs quickly.
EVENING                                                                   o I am in the F9 classrooms, where just about every rooms' smart
o District-wide IT support is limited; especially for evening adjunct           equipment is broken in some way. It is extremely frustrating.
     instructors.                                                         o Maintenance of equipments as well as speedy replacement of
o -Respond to service requests within the same day, identifying the             parts.
     technician assigned to the work and an approximate time frame        o The smart classrooms are not often wired correctly. The DVD
     when the request will be worked on. -have someone available                button actually controls the VCR etc
     during evenings to change projectors' bulbs when they go out.        o the smart room in the nursing building is down most of the time
                                                                                (usually the LCD projector). the tech is very good at coming right
OTHER                                                                           away to assist but it does not get fix most of the time, nothing that
o Service should be provided on Saturdays.                                      is within their control
o Tech support should be manned during lunch hour in fact rather
    than in spirit.                                                       OTHER
o updating office suite software, reminders for MOUS tests, more          o updating office suite software, reminders for MOUS tests, more
    training videos & interactive online chat ability, more training          training videos & interactive online chat ability, more training
    workshops on tech equipment/software available on campus,                 workshops on tech equipment/software available on campus,
    provision that I.T. staff budget be increased to serve Monday-            provision that I.T. staff budget be increased to serve Monday-
    Saturday.                                                                 Saturday.
                                                                          o When equipment arrives making sure it's received in a timely
                                                                              manner. If there's a need to return it to the company we often
INTERNET                                                                      can't do this because we don't get it until many months later. I
FASTER                                                                        think the time limit is usually 30 days. We need to know the
o Faster internet service, reduced-click access to ELAC's web pages,          process and why it takes so long. That would help.
     cover-to-cover electronic Schedule of Classes (not just parts that   o More meaningful visits to out-of-main campus locations like
     do not include every page)                                               Rosemead Center to update already installed programs and to fix
o Faster internet                                                             hardware issues, not "rush assigned hours" and not to leave

          54                                                                                                    Technology Master Plan 2012-2018
    incomplete tasks in the computer lab; a more reasonable             WEBSITE
    schedule--more time and more hardware/software issue                o   Easier way to update the ELAC webpage as sometimes the
    appropriate schedule--not "incomplete" quick fix                        information is incorrect or outdated
                                                                        o   Faster turn around time for getting items posted on the college
TRAINING                                                                    website.
o   More formal trainings for new and existing faculty on how to take
    advantage of the ACE and Moodle systems. Particularly, how to       SATISFIED
    submit final grades.                                                o   I think technological services are great at the moment...
o   more training available                                             o   IT Department is really awesome in keeping up with the new
o   more workshops for training                                             technology and providing great support to administrator, faculty,
o   updating office suite software, reminders for MOUS tests, more          staff and students.
    training videos & interactive online chat ability, more training    o   No need, ITT is doing an excellent job.
    workshops on tech equipment/software available on campus,
    provision that I.T. staff budget be increased to serve Monday-      DEPARTMENTAL/FACULTY/STAFF ISSUES
    Saturday.
                                                                        o   Single point of contact for network admin password in our office is
o   workshop for new version/update on software
                                                                            insufficient. Too often the person responsible is unavailable. Slow
o   KEEP OFFERING FACULTY LEARNING OPPORTUNITIES
                                                                            down or complete stopage of work functions due to the lack of
o   professional development -training series virtual forums
                                                                            said password is too disruptive. Even a few minutes delay when
o   One login account or have fewer user accounts and passwords.
                                                                            we are in a
    Need training before new software is installed.
                                                                        o   The communication between IT and faculty is abysmal, and faulty
                                                                            reporting broken equipment are often given a very hard time.
UPDATING/UPGRADE                                                        o   Enhance transparency. For example, only department chairs have
SOFTWARE                                                                    access to FAMIS plant facilities request and budget. All employees
o update Internet Explorer ot IE8                                           should minimally have "read-only" access to both systems. That
o Update office computers to Microsoft office 2010                          way they'll know when their supervisors submitted a request or
o Updated software and continued good IT service                            how/when their supervisors made purchasing and budget
o Updates should be constant. These will improve programs we are            decisions.
    currently using on a daily basis.                                   o   More resources for support staff, maybe more IAs
o We need more services and keep the products up to date. Lesson        o   set protocols for campus announcements and realize that adjuncts
    the passwords and accessibility issues. I have to have someone          don't always have immediate access to secure campus network -
    come down weekly to get me through another hoop to be able to           like why email husky link when we can't get there?
    use my work computer.                                               o   The lack of employee participation (both faculty and staff) in
o updating office suite software, reminders for MOUS tests, more            workshops where technology tools are featured is a tough issue.
    training videos & interactive online chat ability, more training        The lack of follow up to programs is another issue.
    workshops on tech equipment/software available on campus,
    provision that I.T. staff budget be increased to serve Monday-
    Saturday.
                                                                        UNCATEGORIZED
                                                                        o   A better understanding of the IT campus networking, and hierachy
o Updates, speed of downloads, just overall speeding up of the login
                                                                            and contacting.
    process and internet browsing. Updates for software such as
                                                                        o   Budget/ plan/ have options
    Adobe should be automatic.
                                                                        o   department specific tech support
                                                                        o   Ditch ACE. Nobody likes it and few use it.
MULTIPLE / OTHER
                                                                        o   I would had wish that in October 2011, faculty would had been
o Include a schedule to update each computer in the classrooms and
                                                                            informed that one's blackberry cell phone would not be able to fet
    offices without having the faculty to make a request.
                                                                            your elac email. It is certainly not fair for any faculty or staff to
o Maybe all offices to be up to date with the latest technology.
                                                                            change their cell phone, which is expensive because of that.
o Stay as current as possible, it all changes so fast.
                                                                        o   I would like to have computers and projectors with document
o But having up-to-date equipment in the offices on campus. One
                                                                            camera settings in each classroom so that you do not have to bring
    cannot upgrade any part of our computers. They are old, have
                                                                            your laptop and cable to a classroom in which the projector is
    small screens. For example, in order to update Adobe flash one
                                                                            already set up.
    has to contact IT and eventually they will probably update the
                                                                        o   Modern graphics on our website.
    softeware. But flash is being updated by Adobe so often, our IT
                                                                        o   more advertising
    department does not keep up. Currently our adjucnt office has
                                                                        o   More Portable Stations.
    one computer with updated flash and that does not.
                                                                        o   Periodic review of smart media/equipment by IT staff.
o Faster computers with latest office software and better training
                                                                        o   Placing modern technologies in the classrooms.
    opportunities
                                                                        o   Replace Etudes with Ecollege. Etudes is an ancient.
o Software/hardware upgrade throughout campus.
                                                                        o   simple one click links
o Upgrade all the teaching classrooms on this campus with the min.
                                                                        o   The first step should be a technological audit of all software and
    of technology (TV/DVD) Whiteboards pc projectors.....
                                                                            hardware. The second step would be to approach each office with
o Maintain and upgrade as necessary Internet Connectivity and
                                                                            the intent of taking in feedback/recommendations. The third step
    firewall protection
                                                                            should be to come up with a solution, which includes analyzing the
                                                                            overall impact the changes would create (economic,

         55                                                                                                 Technology Master Plan 2012-2018
implemetation impact on IT, local and district affect). The final   o   The Qmatic system at the financial aid office could improve by
step should be to create and execute an implementation plan that        having a number display at the entrance of the financial aid office
is approved by all.                                                     not across from our office. It will be alot helpfull for the students
                                                                        to see and respond to their number being called.




     56                                                                                                  Technology Master Plan 2012-2018
Question 4.7
What new technologies (equipment/software) would you like to see on campus?
                            Primary themes surfaced from 77 responses (86 total responses, 9 invalid)
                                                                            Number of
                                                Category/Theme              Responses
                                                                            mentioning
                                      Macs                                        5
                                      Smartboards                                 6
                                      Smart Classrooms                            4
                                      Skype / Videoconferencing                   4
                                      Skype                                       3
                                      Videoconferencing                           4
                                      Self-Serve station                          2
                                      Tablets                                    11
                                      Training                                    4
                                      Video Conferencing                          4
                                      Instant Messaging                           2
                                      Satisfied                                   3
                                      Faster Internet                             2

Please Note: Because the figures above represent the number of “mentions” of a particular theme or subtheme, some responses have been double-
counted among categories and subcategories.



MACS
o   I'd like to see the use of Apple desktop computers.                    SKYPE /VIDEOCONFERENCING
o   MAC computers.                                                         SKYPE
o   More Apple products...                                                 o I would like to see Skype, video streaming,....
o   More MAC products, they are user friendly, very up to date and         o Skype
    coincide with all electronic devices used in our field. In the Dance   o IMessaging, SKYPE, hands-free answering devices, regular training
    Discipline, we love to use Ipod's, Ipad's, our MAC laptops for              in online class participation (from both the instructor's and the
    playing, editing and creating posters. We need better software on           student's perspective)
    all computers, especially in the ARTS. We utilize technology for
    productions, marketing, promotion and recruitment.                     VIDEO CONFERECNING
o   Adobe Creative Suite 5 especially Photoshop & Illustrator), MAC        o More videoconference-equipped rooms
    Laptops                                                                o Video conference or webcam on telephones.
                                                                           o Videoconferencing. Be able to use tablet for work.
SMARTBOARDS                                                                o Latest exchange service and remote access. Online meeting. etc
o   Electronic whiteboards. Portable projectors. Drop-box like
    program where faculty can place their work and get to it from any      TABLETS
    computer on campus.                                                    o   Campus wide iPad use!
o   Interactive white boards.                                              o   CS6. iPads, but I think we'll all be buying those ourselves. I'll be
o   Smart blackboard Video conference                                          buying one over spring break.
o   Smart boards, and webcam equipment so students can submit              o   I pad, video equipment for professional taping,
    work for more performance-based assessments.                           o   More tablets, as that is the direct communication is flowing now.
o   smart boards, updated computers.                                       o   Tablet computers
o   Smart boards and laptops.                                              o   tablets
                                                                           o   Use of tablets interaction with all the classrooms
SMART CLASSROOSM                                                           o   laptop and tablet rentals
o   More "smart" classrooms                                                o   clickers, ipads,
o   More smart classrooms.                                                 o   tablets & wifi printers & laptops.
o   Smart classroom in the WPE Dept.                                       o   Up to date computer software (Office, apps), tablets/iPads.
o   Smart classrooms would improve teaching and learning.

         57                                                                                                    Technology Master Plan 2012-2018
TRAINING                                                                   o   Campus Mobile App - with interactive campus map, web site,
o   hand on training                                                           directory of services
o   More computer training such data visualization, icloud, google         o   cloud technology
    interactive programs etc.                                              o   Dictate into microphone for text to auto appear on screen for
o   more training                                                              relief of or to avoid carpel tunnel syndrome for ALL office tasks.
o   I WOULD LIKE TO SEE WORKSHOPS THAT EXPOSE FACULTY TO                       WOULD LOVE TO SEE
    NEW TECHNOLOGIES.                                                      o   Eclipse for JAVA programming, SSH, PHP, MySQL
                                                                           o   electronical bullitens daily updated
INSTANT MESSAGING                                                          o   Etudes app that includes the assignment area! Touch screens, and
                                                                               interactive white boards
o   LIVE MESSAGING OR INSTANT COMMUNICATION BETWEEN
                                                                           o   Faster installation of new technologies for immediate use.
    DEPARTMENTS WHO ARE IN CLOSE CONTACT WITH STUDENTS.
                                                                           o   Faster way of getting to our Emails, and not have up date our pass
    DISABLED STUDENTS WHO NEED TRANSPORTATION, SHOULD NOT
                                                                               word every moth give us a break.
    WAIT ON SHERIFF OR DSS, DISABLED STUDENT SERVICES FOR
                                                                           o   For safety issues, have (working) panic buttons installed, yesterday
    RIDES. SYSTEM COULD NOTIFY THESE DEPARTMENTS BASED ON
                                                                               for every office.
    THEIR CLASS SCHEDULES AND HAVE TRANSPORT READY FOR
                                                                           o   increased virus / malware software
    THEM TO THEIR NEXT CLASS.
                                                                           o   Interactive maps, touch screen information kiosk, campus intro.
o   Messenger(chat) system
                                                                               video, campus tours, via web, HP and Apple training
                                                                               sessions/lectures.
SELF SERVE                                                                 o   It's not just the hardware and software -- we need to improve the
o   Self-serve stations for certain student tasks can be implemented. It       "wetware" on this campus. We have some faculty that don't take
    would expedite certain services like paying fees, requesting               advantage of the technology we already have... I know some
    transcripts, etc. This would help improve efficiency within the            faculty that, if they had their way, would still be lecturing by
    offices.                                                                   rubbing a rock (chalk) on wood (a blackboard).
o   Ipad stations for adding classes                                       o   more computers in our rooms..
                                                                           o   pc monitoring software that is easy to use for monitoring students
FASTER INTERNET                                                                during exams to make sure that they are not windowing out to
o   High speed internet                                                        google answers to questions while taking online exams. Even if it's
o   Improve network connections through fiber optics.                          just an old large round mirror at the back of the classroom
                                                                           o   Scrolling Billboards, so people can see what's going on. We can put
SATISFIED                                                                      upcoming events and announcements on them.
o   I don't think we need anything more.                                   o   Semester Schedules projected on large screens during the
o   none                                                                       beginning of the semester
o   Satisfactory for may neesds.                                           o   simplicity
                                                                           o   Smaller Workstations and More Interactivity Via Communications
UNCATEGORIZED                                                                  Software.
o   lap tops for students to borrow from the library.                      o   Student/faculty ID badge with code to open doors.
o   Wireless desktops Virtual labs for STEM careers                        o   The more migration to cloud storage and service, the better. I love
o   A "working" computer lab with basic skills software installed that         using iCloud to integrate all my devices and locations.
    is truly accessible to both credit and noncredit programs              o   Virtualization, digital signage, Altiris, Single Sign On, Card Access,
o   A month before TPSC, TPSC members should be given copies of                and several more.
    ALL of the paper forms used by an administrative office. After they    o   Wacom design tablets.
    review those forms (and look for comparative examples on the           o   Whatever new technology we implement, we need to make sure it
    web), half of the TPSC should be devoted to offering suggestions           available in all the buildings and classrooms. Otherwise, it poses
    on how to transition from paper to electronic forms. This should           an obstacle because we may be trained to use the new
    be done for each administrative office.                                    technology, but depending on the classroom we are in, it may not
o   A video production team. Few teachers are brave enough to use it           be accessible.
    but it seems to me that it could be usefull for the entire school.     o   wider use of technology in the classroom, including smart phones
o   Better library databases for research. We're becoming more of a            (Poll Everywhere, and other apps), tablets, and laptops; every
    transfer institution and need to start proper research training            classroom is "smart", with a tablet...for direct inputs
    now. The databases are necessary for this.




         58                                                                                                     Technology Master Plan 2012-2018
                            APPENDIX – B

     2012 – 2018 Technology Master Plan Mission




59                                    Technology Master Plan 2012-2018
             2012 – 2018 Technology Master Plan Mission
The Technology Master Plan Taskforce (TMPT) has developed objectives and action items aligned with both the mission
of the District technology strategic plan and the four (4) goals of ELAC’s strategic plan. The Technology Master Plan
will be reviewed and updated annually.

The ELAC Technology Plan Mission:
The mission of East Los Angeles College’s technology plan is to facilitate student success by providing reliable network
infrastructure, instructional technology, and web presence. We are dedicated to ensuring that the technology on campus is
dependable, effective, and secure. We strive to facilitate an innovative environment in which we create an enticing
classroom for students to learn and an intuitive platform for faculty to teach.

The District Technology Strategic Plan Mission:

“The mission of LACCD’s technology plan is to offer students an information-rich interactive educational
environment that integrates technology into the fabric of learning experiences and provides students with the
connectivity, access, information, tools, and services they need to accomplish their goals.”




        60                                                                                 Technology Master Plan 2012-2018

				
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