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					                                            Western Technical College ISS-403
Day :                 1                          Topic:         Guide to Managing and Maintaining Your                         Prepared By:              Dwayne Davis
                                                                PC 7th Edition


Overview & Purpose                                                                                                             Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                                            This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                                         Exam objectives. The course is designed to be a
                                                                                                                               complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                               fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                               computer hardware and software.
examining PC components.

                                                                              Teacher Guide/Student Guide
Objectives                                  •     Learn how to connect a computer or small network to the Internet using a broadband, satellite,                    Materials Needed
                                                  or dialup connection
(Specify skills/information that will
                                            •     Learn how to configure a SOHO router and set up a wireless network
                                                                                                                                                                     Paper
be learned.)
                                            •     Learn about tools and utilities used to troubleshoot problems with network and Internet                            Pencil/Pen
                                                  connections                                                                                                        Computer Work
                                            •     Learn how to troubleshoot connectivity problems with networks and client applications                                Station/Laptop
Information                             Lecture for Chapter 18 section will be presented.

Verification                            Have students discuss:                                                                                                      Other Resources
                                            Discuss how to connect a computer or small network to the Internet using a broadband, satellite, or dialup connection   Guide to Managing and
                                            Discuss how to configure a SOHO router and set up a wireless network                                                                          th
                                            Discuss tools and utilities used to troubleshoot problems with network and Internet connections                         Maintaining Your PC 7
                                            Discuss how to troubleshoot connectivity problems with networks and client applications                                 Edition Jean Andrews
                                                                                                                                                                    ISDN-13 978-1-4354-
Lab                                     Lab 18.1 – Install software to delete cookies                                                                               8741-3, Guide to
                                        Lab 18.2 - Use FTP to download a browser                                                                                    Managing and Maintaining
                                        Lab 18.3 - Configure and use remote access service                                                                                    th
                                                                                                                                                                    Your PC 7 Edition Lab
                                        Lab 18.4 – Use remote desktop                                                                                               Manual Jean Andrews
                                        Lab 18.5 – Share an internet connection                                                                                     ISDN-13 978-1-4354-
                                        Lab 18.6 – Set up a wireless router                                                                                         8740-6
                                        Lab 18.7 – Troubleshoot with TCP/IP utilities
                                        Lab 18.8 – Solve network connectivity problems

Summary                                     •     There are many ways to connect to the Internet - Cable modem, DSL, satellite, dial-up, ISDN
                                            •     Security (e.g., firewalls and encryption) - Keeps others from hacking into data, Prevents unauthorized use of LAN
                                            •     Small Office Home Office (SOHO) considerations - Switches, cables, and router placement
                                            •     There are many tools available for troubleshooting - Cable tester and TCP/IP utilities
                                            Western Technical College ISS-403
Day :                 2                          Topic:         Guide to Managing and Maintaining Your                         Prepared By:              Dwayne Davis
                                                                PC 7th Edition


Overview & Purpose                                                                                                             Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                                            This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                                         Exam objectives. The course is designed to be a
                                                                                                                               complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                               fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                               computer hardware and software.
examining PC components.

                                                                              Teacher Guide/Student Guide
Objectives                                  •     Learn how to connect a computer or small network to the Internet using a broadband, satellite,                    Materials Needed
                                                  or dialup connection
(Specify skills/information that will
                                            •     Learn how to configure a SOHO router and set up a wireless network
                                                                                                                                                                     Paper
be learned.)
                                            •     Learn about tools and utilities used to troubleshoot problems with network and Internet                            Pencil/Pen
                                                  connections                                                                                                        Computer Work
                                            •     Learn how to troubleshoot connectivity problems with networks and client applications                                Station/Laptop
Information                             Lecture for Chapter 18 section will be presented.

Verification                            Have students discuss:                                                                                                      Other Resources
                                            Discuss how to connect a computer or small network to the Internet using a broadband, satellite, or dialup connection   Guide to Managing and
                                            Discuss how to configure a SOHO router and set up a wireless network                                                                          th
                                            Discuss tools and utilities used to troubleshoot problems with network and Internet connections                         Maintaining Your PC 7
                                            Discuss how to troubleshoot connectivity problems with networks and client applications                                 Edition Jean Andrews
                                                                                                                                                                    ISDN-13 978-1-4354-
Lab                                     Lab 18.1 – Install software to delete cookies                                                                               8741-3, Guide to
                                        Lab 18.2 - Use FTP to download a browser                                                                                    Managing and Maintaining
                                        Lab 18.3 - Configure and use remote access service                                                                                    th
                                                                                                                                                                    Your PC 7 Edition Lab
                                        Lab 18.4 – Use remote desktop                                                                                               Manual Jean Andrews
                                        Lab 18.5 – Share an internet connection                                                                                     ISDN-13 978-1-4354-
                                        Lab 18.6 – Set up a wireless router                                                                                         8740-6
                                        Lab 18.7 – Troubleshoot with TCP/IP utilities
                                        Lab 18.8 – Solve network connectivity problems

Summary                                     •     There are many ways to connect to the Internet - Cable modem, DSL, satellite, dial-up, ISDN
                                            •     Security (e.g., firewalls and encryption) - Keeps others from hacking into data, Prevents unauthorized use of LAN
                                            •     Small Office Home Office (SOHO) considerations - Switches, cables, and router placement
                                            •     There are many tools available for troubleshooting - Cable tester and TCP/IP utilities
                                            Western Technical College ISS-403
Day :                 3                          Topic:         Guide to Managing and Maintaining Your                         Prepared By:              Dwayne Davis
                                                                PC 7th Edition


Overview & Purpose                                                                                                             Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                                            This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                                         Exam objectives. The course is designed to be a
                                                                                                                               complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                               fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                               computer hardware and software.
examining PC components.

                                                                              Teacher Guide/Student Guide
Objectives                                  •     Learn how to connect a computer or small network to the Internet using a broadband, satellite,                    Materials Needed
                                                  or dialup connection
(Specify skills/information that will
                                            •     Learn how to configure a SOHO router and set up a wireless network
                                                                                                                                                                     Paper
be learned.)
                                            •     Learn about tools and utilities used to troubleshoot problems with network and Internet                            Pencil/Pen
                                                  connections                                                                                                        Computer Work
                                            •     Learn how to troubleshoot connectivity problems with networks and client applications                                Station/Laptop
Information                             Lecture for Chapter 18 section will be presented.

Verification                            Have students discuss:                                                                                                      Other Resources
                                            Discuss how to connect a computer or small network to the Internet using a broadband, satellite, or dialup connection   Guide to Managing and
                                            Discuss how to configure a SOHO router and set up a wireless network                                                                          th
                                            Discuss tools and utilities used to troubleshoot problems with network and Internet connections                         Maintaining Your PC 7
                                            Discuss how to troubleshoot connectivity problems with networks and client applications                                 Edition Jean Andrews
                                                                                                                                                                    ISDN-13 978-1-4354-
Lab                                     Lab 18.1 – Install software to delete cookies                                                                               8741-3, Guide to
                                        Lab 18.2 - Use FTP to download a browser                                                                                    Managing and Maintaining
                                        Lab 18.3 - Configure and use remote access service                                                                                    th
                                                                                                                                                                    Your PC 7 Edition Lab
                                        Lab 18.4 – Use remote desktop                                                                                               Manual Jean Andrews
                                        Lab 18.5 – Share an internet connection                                                                                     ISDN-13 978-1-4354-
                                        Lab 18.6 – Set up a wireless router                                                                                         8740-6
                                        Lab 18.7 – Troubleshoot with TCP/IP utilities
                                        Lab 18.8 – Solve network connectivity problems

Summary                                     •     There are many ways to connect to the Internet - Cable modem, DSL, satellite, dial-up, ISDN
                                            •     Security (e.g., firewalls and encryption) - Keeps others from hacking into data, Prevents unauthorized use of LAN
                                            •     Small Office Home Office (SOHO) considerations - Switches, cables, and router placement
                                            •     There are many tools available for troubleshooting - Cable tester and TCP/IP utilities
                                            Western Technical College ISS-403
Day :                 4                          Topic:         Guide to Managing and Maintaining Your                         Prepared By:              Dwayne Davis
                                                                PC 7th Edition


Overview & Purpose                                                                                                             Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                                            This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                                         Exam objectives. The course is designed to be a
                                                                                                                               complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                               fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                               computer hardware and software.
examining PC components.

                                                                              Teacher Guide/Student Guide
Objectives                                  •     Learn how to connect a computer or small network to the Internet using a broadband, satellite,                    Materials Needed
                                                  or dialup connection
(Specify skills/information that will
                                            •     Learn how to configure a SOHO router and set up a wireless network
                                                                                                                                                                     Paper
be learned.)
                                            •     Learn about tools and utilities used to troubleshoot problems with network and Internet                            Pencil/Pen
                                                  connections                                                                                                        Computer Work
                                            •     Learn how to troubleshoot connectivity problems with networks and client applications                                Station/Laptop
Information                             Lecture for Chapter 18 section will be presented.

Verification                            Have students discuss:                                                                                                      Other Resources
                                            Discuss how to connect a computer or small network to the Internet using a broadband, satellite, or dialup connection   Guide to Managing and
                                            Discuss how to configure a SOHO router and set up a wireless network                                                                          th
                                            Discuss tools and utilities used to troubleshoot problems with network and Internet connections                         Maintaining Your PC 7
                                            Discuss how to troubleshoot connectivity problems with networks and client applications                                 Edition Jean Andrews
                                                                                                                                                                    ISDN-13 978-1-4354-
Lab                                     Lab 18.1 – Install software to delete cookies                                                                               8741-3, Guide to
                                        Lab 18.2 - Use FTP to download a browser                                                                                    Managing and Maintaining
                                        Lab 18.3 - Configure and use remote access service                                                                                    th
                                                                                                                                                                    Your PC 7 Edition Lab
                                        Lab 18.4 – Use remote desktop                                                                                               Manual Jean Andrews
                                        Lab 18.5 – Share an internet connection                                                                                     ISDN-13 978-1-4354-
                                        Lab 18.6 – Set up a wireless router                                                                                         8740-6
                                        Lab 18.7 – Troubleshoot with TCP/IP utilities
                                        Lab 18.8 – Solve network connectivity problems

Summary                                     •     There are many ways to connect to the Internet - Cable modem, DSL, satellite, dial-up, ISDN
                                            •     Security (e.g., firewalls and encryption) - Keeps others from hacking into data, Prevents unauthorized use of LAN
                                            •     Small Office Home Office (SOHO) considerations - Switches, cables, and router placement
                                            •     There are many tools available for troubleshooting - Cable tester and TCP/IP utilities
                                            Western Technical College ISS-403
Day :                 5                         Topic:       Guide to Managing and Maintaining Your                  Prepared By:           Dwayne Davis
                                                             PC 7th Edition


Overview & Purpose                                                                                                  Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                                 This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                              Exam objectives. The course is designed to be a
                                                                                                                    complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                    fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                    computer hardware and software.
examining PC components.


                                                                          Teacher Guide/Student Guide
Objectives                                  •    Learn why it is important to comply with established security policies                                    Materials Needed
                                            •    Learn ways to authenticate and classify users so that you can control who has access to your
(Specify skills/information that will
                                                 resources and what users can do with them
                                                                                                                                                            Paper
be learned.)
                                            •    Learn about additional methods you can use to protect resources                                            Pencil/Pen
                                            •    Learn how to monitor and maintain the security measures you have implemented                               Computer Work
                                                                                                                                                              Station/Laptop
Information                             Lecture for Chapter 19 section will be presented.

Verification                            Have students discuss:                                                                                             Other Resources
                                            Discuss why it is important to comply with established security policies                                       Guide to Managing and
                                            Discuss ways to authenticate and classify users so that you can control who has access to your resources and                         th
                                            what users can do with them
                                                                                                                                                           Maintaining Your PC 7
                                            Discuss additional methods you can use to protect resources                                                    Edition Jean Andrews
                                            Discuss how to monitor and maintain the security measures you have implemented                                 ISDN-13 978-1-4354-
                                                                                                                                                           8741-3, Guide to
Lab                                     Lab 19.1 – Audit compute and network activity in Windows XP
                                                                                                                                                           Managing and Maintaining
                                        Lab 19.2 - Monitor security event in Vista                                                                                   th
                                                                                                                                                           Your PC 7 Edition Lab
                                        Lab 19.3 - Research PC security
                                                                                                                                                           Manual Jean Andrews
                                        Lab 19.4 – Secure a private folder
                                                                                                                                                           ISDN-13 978-1-4354-
                                        Lab 19.5 – Work with offline files
                                                                                                                                                           8740-6
                                        Lab 19.6 – Challenge activity: Setup a VPN

Summary                                     •    To secure a computer and its resources: Comply with security policies, Goal of security is to protect resources and
                                                 avoid interference with system functions, Control access using authentication and authorization, Authenticate users
                                                 with passwords, smart cards, biometric data - Use strong passwords
                                            •    Classify users and data - Rights and permissions
                                            •    Share files and data - Drive mapping
                                            •    Other protection mechanisms - encryption Techniques, BIOS passwords, Lock a workstation
                                            •    Protect against malware
                                            •    Educate users - Social engineering
                                            Western Technical College ISS-403
Day :                 6                         Topic:       Guide to Managing and Maintaining Your                  Prepared By:           Dwayne Davis
                                                             PC 7th Edition


Overview & Purpose                                                                                                  Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                                 This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                              Exam objectives. The course is designed to be a
                                                                                                                    complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                    fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                    computer hardware and software.
examining PC components.


                                                                          Teacher Guide/Student Guide
Objectives                                  •    Learn why it is important to comply with established security policies                                    Materials Needed
                                            •    Learn ways to authenticate and classify users so that you can control who has access to your
(Specify skills/information that will
                                                 resources and what users can do with them
                                                                                                                                                            Paper
be learned.)
                                            •    Learn about additional methods you can use to protect resources                                            Pencil/Pen
                                            •    Learn how to monitor and maintain the security measures you have implemented                               Computer Work
                                                                                                                                                              Station/Laptop
Information                             Lecture for Chapter 19 section will be presented.

Verification                            Have students discuss:                                                                                             Other Resources
                                            Discuss why it is important to comply with established security policies                                       Guide to Managing and
                                            Discuss ways to authenticate and classify users so that you can control who has access to your resources and                         th
                                            what users can do with them
                                                                                                                                                           Maintaining Your PC 7
                                            Discuss additional methods you can use to protect resources                                                    Edition Jean Andrews
                                            Discuss how to monitor and maintain the security measures you have implemented                                 ISDN-13 978-1-4354-
                                                                                                                                                           8741-3, Guide to
Lab                                     Lab 19.1 – Audit compute and network activity in Windows XP
                                                                                                                                                           Managing and Maintaining
                                        Lab 19.2 - Monitor security event in Vista                                                                                   th
                                                                                                                                                           Your PC 7 Edition Lab
                                        Lab 19.3 - Research PC security
                                                                                                                                                           Manual Jean Andrews
                                        Lab 19.4 – Secure a private folder
                                                                                                                                                           ISDN-13 978-1-4354-
                                        Lab 19.5 – Work with offline files
                                                                                                                                                           8740-6
                                        Lab 19.6 – Challenge activity: Setup a VPN

Summary                                     •    To secure a computer and its resources: Comply with security policies, Goal of security is to protect resources and
                                                 avoid interference with system functions, Control access using authentication and authorization, Authenticate users
                                                 with passwords, smart cards, biometric data - Use strong passwords
                                            •    Classify users and data - Rights and permissions
                                            •    Share files and data - Drive mapping
                                            •    Other protection mechanisms - encryption Techniques, BIOS passwords, Lock a workstation
                                            •    Protect against malware
                                            •    Educate users - Social engineering
                                            Western Technical College ISS-403
Day :                 7                         Topic:       Guide to Managing and Maintaining Your                  Prepared By:           Dwayne Davis
                                                             PC 7th Edition


Overview & Purpose                                                                                                  Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                                 This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                              Exam objectives. The course is designed to be a
                                                                                                                    complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                    fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                    computer hardware and software.
examining PC components.


                                                                          Teacher Guide/Student Guide
Objectives                                  •    Learn why it is important to comply with established security policies                                    Materials Needed
                                            •    Learn ways to authenticate and classify users so that you can control who has access to your
(Specify skills/information that will
                                                 resources and what users can do with them
                                                                                                                                                            Paper
be learned.)
                                            •    Learn about additional methods you can use to protect resources                                            Pencil/Pen
                                            •    Learn how to monitor and maintain the security measures you have implemented                               Computer Work
                                                                                                                                                              Station/Laptop
Information                             Lecture for Chapter 19 section will be presented.

Verification                            Have students discuss:                                                                                             Other Resources
                                            Discuss why it is important to comply with established security policies                                       Guide to Managing and
                                            Discuss ways to authenticate and classify users so that you can control who has access to your resources and                         th
                                            what users can do with them
                                                                                                                                                           Maintaining Your PC 7
                                            Discuss additional methods you can use to protect resources                                                    Edition Jean Andrews
                                            Discuss how to monitor and maintain the security measures you have implemented                                 ISDN-13 978-1-4354-
                                                                                                                                                           8741-3, Guide to
Lab                                     Lab 19.1 – Audit compute and network activity in Windows XP
                                                                                                                                                           Managing and Maintaining
                                        Lab 19.2 - Monitor security event in Vista                                                                                   th
                                                                                                                                                           Your PC 7 Edition Lab
                                        Lab 19.3 - Research PC security
                                                                                                                                                           Manual Jean Andrews
                                        Lab 19.4 – Secure a private folder
                                                                                                                                                           ISDN-13 978-1-4354-
                                        Lab 19.5 – Work with offline files
                                                                                                                                                           8740-6
                                        Lab 19.6 – Challenge activity: Setup a VPN

Summary                                     •    To secure a computer and its resources: Comply with security policies, Goal of security is to protect resources and
                                                 avoid interference with system functions, Control access using authentication and authorization, Authenticate users
                                                 with passwords, smart cards, biometric data - Use strong passwords
                                            •    Classify users and data - Rights and permissions
                                            •    Share files and data - Drive mapping
                                            •    Other protection mechanisms - encryption Techniques, BIOS passwords, Lock a workstation
                                            •    Protect against malware
                                            •    Educate users - Social engineering
                                            Western Technical College ISS-403
Day :                 8                         Topic:       Guide to Managing and Maintaining Your                  Prepared By:           Dwayne Davis
                                                             PC 7th Edition


Overview & Purpose                                                                                                  Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                                 This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                              Exam objectives. The course is designed to be a
                                                                                                                    complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                    fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                    computer hardware and software.
examining PC components.


                                                                          Teacher Guide/Student Guide
Objectives                                  •    Learn why it is important to comply with established security policies                                    Materials Needed
                                            •    Learn ways to authenticate and classify users so that you can control who has access to your
(Specify skills/information that will
                                                 resources and what users can do with them
                                                                                                                                                            Paper
be learned.)
                                            •    Learn about additional methods you can use to protect resources                                            Pencil/Pen
                                            •    Learn how to monitor and maintain the security measures you have implemented                               Computer Work
                                                                                                                                                              Station/Laptop
Information                             Lecture for Chapter 19 section will be presented.

Verification                            Have students discuss:                                                                                             Other Resources
                                            Discuss why it is important to comply with established security policies                                       Guide to Managing and
                                            Discuss ways to authenticate and classify users so that you can control who has access to your resources and                         th
                                            what users can do with them
                                                                                                                                                           Maintaining Your PC 7
                                            Discuss additional methods you can use to protect resources                                                    Edition Jean Andrews
                                            Discuss how to monitor and maintain the security measures you have implemented                                 ISDN-13 978-1-4354-
                                                                                                                                                           8741-3, Guide to
Lab                                     Lab 19.1 – Audit compute and network activity in Windows XP
                                                                                                                                                           Managing and Maintaining
                                        Lab 19.2 - Monitor security event in Vista                                                                                   th
                                                                                                                                                           Your PC 7 Edition Lab
                                        Lab 19.3 - Research PC security
                                                                                                                                                           Manual Jean Andrews
                                        Lab 19.4 – Secure a private folder
                                                                                                                                                           ISDN-13 978-1-4354-
                                        Lab 19.5 – Work with offline files
                                                                                                                                                           8740-6
                                        Lab 19.6 – Challenge activity: Setup a VPN

Summary                                     •    To secure a computer and its resources: Comply with security policies, Goal of security is to protect resources and
                                                 avoid interference with system functions, Control access using authentication and authorization, Authenticate users
                                                 with passwords, smart cards, biometric data - Use strong passwords
                                            •    Classify users and data - Rights and permissions
                                            •    Share files and data - Drive mapping
                                            •    Other protection mechanisms - encryption Techniques, BIOS passwords, Lock a workstation
                                            •    Protect against malware
                                            •    Educate users - Social engineering
                                            Western Technical College ISS-403
Day :                 9                         Topic:       Guide to Managing and Maintaining Your             Prepared By:   Dwayne Davis
                                                             PC 7th Edition


Overview & Purpose                                                                                              Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                             This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                          Exam objectives. The course is designed to be a
                                                                                                                complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                computer hardware and software.
examining PC components.


                                                                         Teacher Guide/Student Guide
Objectives                                  •    Learn how to protect against and remove malicious software                                Materials Needed
                                            •    Learn how to implement security using Windows
(Specify skills/information that will
                                            •    Learn how to use BIOS security features
                                                                                                                                            Paper
be learned.)
                                                                                                                                            Pencil/Pen
                                                                                                                                            Computer Work
Information                             Lecture for Chapter 20 section will be presented.                                                     Station/Laptop
Verification                            Have students discuss:                                                                             Other Resources
                                            Discuss that how to protect against and remove malicious software                              Guide to Managing and
                                            Discuss how to implement security using Windows                                                                      th
                                            Discuss how to use BIOS security features
                                                                                                                                           Maintaining Your PC 7
                                                                                                                                           Edition Jean Andrews
                                                                                                                                           ISDN-13 978-1-4354-
Lab                                     Lab 20.1 – Protect your computer from viruses and adware                                           8741-3, Guide to
                                        Lab 20.2 - Use encryption                                                                          Managing and Maintaining
                                        Lab 20.3 - Secure a wireless LAN                                                                             th
                                                                                                                                           Your PC 7 Edition Lab
                                        Lab 20.4 – Investigate startup processes                                                           Manual Jean Andrews
                                        Lab 20.5 – Deal with a rootkit                                                                     ISDN-13 978-1-4354-
                                                                                                                                           8740-6

Summary                                     •    To secure a computer and its resources: Control access to data folders and files, Hide network resources
                                            •    Encrypt files and folders
                                            •    BitLocker Encryption - Encrypt entire Vista volume, any other volume on the drive
                                            •    Use BIOS security features
                                            •    Recognize and deal with malware
                                            •    Protect a system against malware
                                            Western Technical College ISS-403
Day :                 10                        Topic:       Guide to Managing and Maintaining Your             Prepared By:   Dwayne Davis
                                                             PC 7th Edition


Overview & Purpose                                                                                              Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                             This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                          Exam objectives. The course is designed to be a
                                                                                                                complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                computer hardware and software.
examining PC components.


                                                                         Teacher Guide/Student Guide
Objectives                                  •    Learn how to protect against and remove malicious software                                Materials Needed
                                            •    Learn how to implement security using Windows
(Specify skills/information that will
                                            •    Learn how to use BIOS security features
                                                                                                                                            Paper
be learned.)
                                                                                                                                            Pencil/Pen
                                                                                                                                            Computer Work
Information                             Lecture for Chapter 20 section will be presented.                                                     Station/Laptop
Verification                            Have students discuss:                                                                             Other Resources
                                            Discuss that how to protect against and remove malicious software                              Guide to Managing and
                                            Discuss how to implement security using Windows                                                                      th
                                            Discuss how to use BIOS security features
                                                                                                                                           Maintaining Your PC 7
                                                                                                                                           Edition Jean Andrews
                                                                                                                                           ISDN-13 978-1-4354-
Lab                                     Lab 20.1 – Protect your computer from viruses and adware                                           8741-3, Guide to
                                        Lab 20.2 - Use encryption                                                                          Managing and Maintaining
                                        Lab 20.3 - Secure a wireless LAN                                                                             th
                                                                                                                                           Your PC 7 Edition Lab
                                        Lab 20.4 – Investigate startup processes                                                           Manual Jean Andrews
                                        Lab 20.5 – Deal with a rootkit                                                                     ISDN-13 978-1-4354-
                                                                                                                                           8740-6

Summary                                     •    To secure a computer and its resources: Control access to data folders and files, Hide network resources
                                            •    Encrypt files and folders
                                            •    BitLocker Encryption - Encrypt entire Vista volume, any other volume on the drive
                                            •    Use BIOS security features
                                            •    Recognize and deal with malware
                                            •    Protect a system against malware
                                            Western Technical College ISS-403
Day :                 11                        Topic:       Guide to Managing and Maintaining Your             Prepared By:   Dwayne Davis
                                                             PC 7th Edition


Overview & Purpose                                                                                              Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                             This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                          Exam objectives. The course is designed to be a
                                                                                                                complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                computer hardware and software.
examining PC components.


                                                                         Teacher Guide/Student Guide
Objectives                                  •    Learn how to protect against and remove malicious software                                Materials Needed
                                            •    Learn how to implement security using Windows
(Specify skills/information that will
                                            •    Learn how to use BIOS security features
                                                                                                                                            Paper
be learned.)
                                                                                                                                            Pencil/Pen
                                                                                                                                            Computer Work
Information                             Lecture for Chapter 20 section will be presented.                                                     Station/Laptop
Verification                            Have students discuss:                                                                             Other Resources
                                            Discuss that how to protect against and remove malicious software                              Guide to Managing and
                                            Discuss how to implement security using Windows                                                                      th
                                            Discuss how to use BIOS security features
                                                                                                                                           Maintaining Your PC 7
                                                                                                                                           Edition Jean Andrews
                                                                                                                                           ISDN-13 978-1-4354-
Lab                                     Lab 20.1 – Protect your computer from viruses and adware                                           8741-3, Guide to
                                        Lab 20.2 - Use encryption                                                                          Managing and Maintaining
                                        Lab 20.3 - Secure a wireless LAN                                                                             th
                                                                                                                                           Your PC 7 Edition Lab
                                        Lab 20.4 – Investigate startup processes                                                           Manual Jean Andrews
                                        Lab 20.5 – Deal with a rootkit                                                                     ISDN-13 978-1-4354-
                                                                                                                                           8740-6

Summary                                     •    To secure a computer and its resources: Control access to data folders and files, Hide network resources
                                            •    Encrypt files and folders
                                            •    BitLocker Encryption - Encrypt entire Vista volume, any other volume on the drive
                                            •    Use BIOS security features
                                            •    Recognize and deal with malware
                                            •    Protect a system against malware
                                            Western Technical College ISS-403
Day :                 12                        Topic:       Guide to Managing and Maintaining Your             Prepared By:   Dwayne Davis
                                                             PC 7th Edition


Overview & Purpose                                                                                              Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                             This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                          Exam objectives. The course is designed to be a
                                                                                                                complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                computer hardware and software.
examining PC components.


                                                                         Teacher Guide/Student Guide
Objectives                                  •    Learn how to protect against and remove malicious software                                Materials Needed
                                            •    Learn how to implement security using Windows
(Specify skills/information that will
                                            •    Learn how to use BIOS security features
                                                                                                                                            Paper
be learned.)
                                                                                                                                            Pencil/Pen
                                                                                                                                            Computer Work
Information                             Lecture for Chapter 20 section will be presented.                                                     Station/Laptop
Verification                            Have students discuss:                                                                             Other Resources
                                            Discuss that how to protect against and remove malicious software                              Guide to Managing and
                                            Discuss how to implement security using Windows                                                                      th
                                            Discuss how to use BIOS security features
                                                                                                                                           Maintaining Your PC 7
                                                                                                                                           Edition Jean Andrews
                                                                                                                                           ISDN-13 978-1-4354-
Lab                                     Lab 20.1 – Protect your computer from viruses and adware                                           8741-3, Guide to
                                        Lab 20.2 - Use encryption                                                                          Managing and Maintaining
                                        Lab 20.3 - Secure a wireless LAN                                                                             th
                                                                                                                                           Your PC 7 Edition Lab
                                        Lab 20.4 – Investigate startup processes                                                           Manual Jean Andrews
                                        Lab 20.5 – Deal with a rootkit                                                                     ISDN-13 978-1-4354-
                                                                                                                                           8740-6

Summary                                     •    To secure a computer and its resources: Control access to data folders and files, Hide network resources
                                            •    Encrypt files and folders
                                            •    BitLocker Encryption - Encrypt entire Vista volume, any other volume on the drive
                                            •    Use BIOS security features
                                            •    Recognize and deal with malware
                                            •    Protect a system against malware
                                            Western Technical College ISS-403
Day :                 13                        Topic:       Guide to Managing and Maintaining Your                  Prepared By:           Dwayne Davis
                                                             PC 7th Edition


Overview & Purpose                                                                                                   Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                                  This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                               Exam objectives. The course is designed to be a
                                                                                                                     complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                     fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                     computer hardware and software.
examining PC components.


                                                                          Teacher Guide/Student Guide
Objectives                                  •    Learn about special considerations when supporting notebooks that are different from                      Materials Needed
                                                 supporting desktop computers
(Specify skills/information that will
                                            •    Learn how to install, configure, optimize, troubleshoot, and repair peripheral devices used with
                                                                                                                                                            Paper
be learned.)
                                                 notebooks                                                                                                  Pencil/Pen
                                            •    Learn how to troubleshoot, upgrade, and replace internal notebook components                               Computer Work
Information                             Lecture for Chapter 21 section will be presented.                                                                     Station/Laptop

Verification                            Have students discuss:                                                                                             Other Resources
                                            Discuss special considerations when supporting notebooks that are different from supporting desktop            Guide to Managing and
                                            computers                                                                                                                            th
                                            Discuss how to install, configure, optimize, troubleshoot, and repair peripheral devices used with notebooks
                                                                                                                                                           Maintaining Your PC 7
                                            Discuss how to troubleshoot, upgrade, and replace internal notebook components                                 Edition Jean Andrews
                                                                                                                                                           ISDN-13 978-1-4354-
                                                                                                                                                           8741-3, Guide to
Lab                                     Lab 21.1 – Examine notebook documentation
                                                                                                                                                           Managing and Maintaining
                                        Lab 21.2 - Compare notebooks and desktops                                                                                    th
                                                                                                                                                           Your PC 7 Edition Lab
                                        Lab 21.3 - Manage power saving options
                                                                                                                                                           Manual Jean Andrews
                                        Lab 21.4 – Use notebooks display options
                                                                                                                                                           ISDN-13 978-1-4354-
                                        Lab 21.5 – Use notebook diagnostic software
                                                                                                                                                           8740-6
                                        Lab 21.6 – Replace a notebook hard drive

Summary                                     •    A notebook (laptop) is a portable computer - OS build: notebook OS customized by the OEM, PCMCIA develops
                                                 standards, PC card, CardBus, ExpressCard slots
                                            •    Power Options Properties - Configures AC and DC power management schemes
                                            •    Input devices include: Keyboard, mouse, graphics tablet
                                            •    Troubleshooting notebooks: Like troubleshooting desktops - Memory and hard drive are doable, Other components
                                                 are harder
                                            •    Notebook memory modules include: SO-DIMMs, SO-RIMMs, MicroDIMMs
                                            •    Additional topics covered: Mini PCIe and Mini PCI specifications, Motherboard, CPU, and LCD panel replacement
                                            Western Technical College ISS-403
Day :                 14                        Topic:       Guide to Managing and Maintaining Your                  Prepared By:           Dwayne Davis
                                                             PC 7th Edition


Overview & Purpose                                                                                                   Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                                  This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                               Exam objectives. The course is designed to be a
                                                                                                                     complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                     fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                     computer hardware and software.
examining PC components.


                                                                          Teacher Guide/Student Guide
Objectives                                  •    Learn about special considerations when supporting notebooks that are different from                      Materials Needed
                                                 supporting desktop computers
(Specify skills/information that will
                                            •    Learn how to install, configure, optimize, troubleshoot, and repair peripheral devices used with
                                                                                                                                                            Paper
be learned.)
                                                 notebooks                                                                                                  Pencil/Pen
                                            •    Learn how to troubleshoot, upgrade, and replace internal notebook components                               Computer Work
Information                             Lecture for Chapter 21 section will be presented.                                                                     Station/Laptop

Verification                            Have students discuss:                                                                                             Other Resources
                                            Discuss special considerations when supporting notebooks that are different from supporting desktop            Guide to Managing and
                                            computers                                                                                                                            th
                                            Discuss how to install, configure, optimize, troubleshoot, and repair peripheral devices used with notebooks
                                                                                                                                                           Maintaining Your PC 7
                                            Discuss how to troubleshoot, upgrade, and replace internal notebook components                                 Edition Jean Andrews
                                                                                                                                                           ISDN-13 978-1-4354-
                                                                                                                                                           8741-3, Guide to
Lab                                     Lab 21.1 – Examine notebook documentation
                                                                                                                                                           Managing and Maintaining
                                        Lab 21.2 - Compare notebooks and desktops                                                                                    th
                                                                                                                                                           Your PC 7 Edition Lab
                                        Lab 21.3 - Manage power saving options
                                                                                                                                                           Manual Jean Andrews
                                        Lab 21.4 – Use notebooks display options
                                                                                                                                                           ISDN-13 978-1-4354-
                                        Lab 21.5 – Use notebook diagnostic software
                                                                                                                                                           8740-6
                                        Lab 21.6 – Replace a notebook hard drive

Summary                                     •    A notebook (laptop) is a portable computer - OS build: notebook OS customized by the OEM, PCMCIA develops
                                                 standards, PC card, CardBus, ExpressCard slots
                                            •    Power Options Properties - Configures AC and DC power management schemes
                                            •    Input devices include: Keyboard, mouse, graphics tablet
                                            •    Troubleshooting notebooks: Like troubleshooting desktops - Memory and hard drive are doable, Other components
                                                 are harder
                                            •    Notebook memory modules include: SO-DIMMs, SO-RIMMs, MicroDIMMs
                                            •    Additional topics covered: Mini PCIe and Mini PCI specifications, Motherboard, CPU, and LCD panel replacement
                                            Western Technical College ISS-403
Day :                 15                        Topic:       Guide to Managing and Maintaining Your                  Prepared By:           Dwayne Davis
                                                             PC 7th Edition


Overview & Purpose                                                                                                   Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                                  This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                               Exam objectives. The course is designed to be a
                                                                                                                     complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                     fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                     computer hardware and software.
examining PC components.


                                                                          Teacher Guide/Student Guide
Objectives                                  •    Learn about special considerations when supporting notebooks that are different from                      Materials Needed
                                                 supporting desktop computers
(Specify skills/information that will
                                            •    Learn how to install, configure, optimize, troubleshoot, and repair peripheral devices used with
                                                                                                                                                            Paper
be learned.)
                                                 notebooks                                                                                                  Pencil/Pen
                                            •    Learn how to troubleshoot, upgrade, and replace internal notebook components                               Computer Work
Information                             Lecture for Chapter 21 section will be presented.                                                                     Station/Laptop

Verification                            Have students discuss:                                                                                             Other Resources
                                            Discuss special considerations when supporting notebooks that are different from supporting desktop            Guide to Managing and
                                            computers                                                                                                                            th
                                            Discuss how to install, configure, optimize, troubleshoot, and repair peripheral devices used with notebooks
                                                                                                                                                           Maintaining Your PC 7
                                            Discuss how to troubleshoot, upgrade, and replace internal notebook components                                 Edition Jean Andrews
                                                                                                                                                           ISDN-13 978-1-4354-
                                                                                                                                                           8741-3, Guide to
Lab                                     Lab 21.1 – Examine notebook documentation
                                                                                                                                                           Managing and Maintaining
                                        Lab 21.2 - Compare notebooks and desktops                                                                                    th
                                                                                                                                                           Your PC 7 Edition Lab
                                        Lab 21.3 - Manage power saving options
                                                                                                                                                           Manual Jean Andrews
                                        Lab 21.4 – Use notebooks display options
                                                                                                                                                           ISDN-13 978-1-4354-
                                        Lab 21.5 – Use notebook diagnostic software
                                                                                                                                                           8740-6
                                        Lab 21.6 – Replace a notebook hard drive

Summary                                     •    A notebook (laptop) is a portable computer - OS build: notebook OS customized by the OEM, PCMCIA develops
                                                 standards, PC card, CardBus, ExpressCard slots
                                            •    Power Options Properties - Configures AC and DC power management schemes
                                            •    Input devices include: Keyboard, mouse, graphics tablet
                                            •    Troubleshooting notebooks: Like troubleshooting desktops - Memory and hard drive are doable, Other components
                                                 are harder
                                            •    Notebook memory modules include: SO-DIMMs, SO-RIMMs, MicroDIMMs
                                            •    Additional topics covered: Mini PCIe and Mini PCI specifications, Motherboard, CPU, and LCD panel replacement
                                            Western Technical College ISS-403
Day :                 16                        Topic:       Guide to Managing and Maintaining Your                  Prepared By:           Dwayne Davis
                                                             PC 7th Edition


Overview & Purpose                                                                                                   Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                                  This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                               Exam objectives. The course is designed to be a
                                                                                                                     complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                     fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                     computer hardware and software.
examining PC components.


                                                                          Teacher Guide/Student Guide
Objectives                                  •    Learn about special considerations when supporting notebooks that are different from                      Materials Needed
                                                 supporting desktop computers
(Specify skills/information that will
                                            •    Learn how to install, configure, optimize, troubleshoot, and repair peripheral devices used with
                                                                                                                                                            Paper
be learned.)
                                                 notebooks                                                                                                  Pencil/Pen
                                            •    Learn how to troubleshoot, upgrade, and replace internal notebook components                               Computer Work
Information                             Lecture for Chapter 21 section will be presented.                                                                     Station/Laptop

Verification                            Have students discuss:                                                                                             Other Resources
                                            Discuss special considerations when supporting notebooks that are different from supporting desktop            Guide to Managing and
                                            computers                                                                                                                            th
                                            Discuss how to install, configure, optimize, troubleshoot, and repair peripheral devices used with notebooks
                                                                                                                                                           Maintaining Your PC 7
                                            Discuss how to troubleshoot, upgrade, and replace internal notebook components                                 Edition Jean Andrews
                                                                                                                                                           ISDN-13 978-1-4354-
                                                                                                                                                           8741-3, Guide to
Lab                                     Lab 21.1 – Examine notebook documentation
                                                                                                                                                           Managing and Maintaining
                                        Lab 21.2 - Compare notebooks and desktops                                                                                    th
                                                                                                                                                           Your PC 7 Edition Lab
                                        Lab 21.3 - Manage power saving options
                                                                                                                                                           Manual Jean Andrews
                                        Lab 21.4 – Use notebooks display options
                                                                                                                                                           ISDN-13 978-1-4354-
                                        Lab 21.5 – Use notebook diagnostic software
                                                                                                                                                           8740-6
                                        Lab 21.6 – Replace a notebook hard drive

Summary                                     •    A notebook (laptop) is a portable computer - OS build: notebook OS customized by the OEM, PCMCIA develops
                                                 standards, PC card, CardBus, ExpressCard slots
                                            •    Power Options Properties - Configures AC and DC power management schemes
                                            •    Input devices include: Keyboard, mouse, graphics tablet
                                            •    Troubleshooting notebooks: Like troubleshooting desktops - Memory and hard drive are doable, Other components
                                                 are harder
                                            •    Notebook memory modules include: SO-DIMMs, SO-RIMMs, MicroDIMMs
                                            •    Additional topics covered: Mini PCIe and Mini PCI specifications, Motherboard, CPU, and LCD panel replacement
                                            Western Technical College ISS-403
Day :                 17                        Topic:       Guide to Managing and Maintaining Your                 Prepared By:   Dwayne Davis
                                                             PC 7th Edition


Overview & Purpose                                                                                                 Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                                This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                             Exam objectives. The course is designed to be a
                                                                                                                   complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                   fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                   computer hardware and software.
examining PC components.


                                                                         Teacher Guide/Student Guide
Objectives                                  •    Learn about printer types and features                                                       Materials Needed
                                            •    Learn how to install printers and how to share a printer over a local area network
(Specify skills/information that will
                                            •    Learn how to manage print jobs in Windows and how to install printer consumables
                                                                                                                                               Paper
be learned.)
                                            •    Learn about routine maintenance tasks necessary to support printers                           Pencil/Pen
                                            •    Learn how to troubleshoot printer problems                                                    Computer Work
Information                             Lecture for Chapter 22 section will be presented.                                                        Station/Laptop

Verification                            Have students discuss:                                                                                Other Resources
                                            Discuss printer types and features                                                                Guide to Managing and
                                            Discuss how to install printers and how to share a printer over a local area network                                    th
                                            Discuss how to manage print jobs in Windows and how to install printer consumables
                                                                                                                                              Maintaining Your PC 7
                                            Discuss routine maintenance tasks necessary to support printers                                   Edition Jean Andrews
                                            Discuss how to troubleshoot printer problems                                                      ISDN-13 978-1-4354-
                                                                                                                                              8741-3, Guide to
Lab                                     Lab 22.1 – Install and share a local printer
                                                                                                                                              Managing and Maintaining
                                        Lab 22.2 - Install a network printer                                                                            th
                                                                                                                                              Your PC 7 Edition Lab
                                        Lab 22.3 - Update printer drivers
                                                                                                                                              Manual Jean Andrews
                                        Lab 22.4 – Maintain and troubleshoot a printer
                                                                                                                                              ISDN-13 978-1-4354-
                                                                                                                                              8740-6
Summary                                     •    Printer types include: Laser, inkjet, impact, solid ink, thermal, dye-sublimation
                                            •    Six steps in laser printing: Cleaning, conditioning, writing, developing, transferring, and fusing
                                            •    Printer metrics: Warm-up time, resolution, maximum duty cycle, printing speed, page formatting
                                            •    Printer communication protocols: PostScript, PCL, Windows GDI, XPS
                                            •    Windows printer configuration: Vista Printers window, XP Printers and Faxes window
                                            •    Routine maintenance: Extends working life of printers
                                            Western Technical College ISS-403
Day :                 18                        Topic:       Guide to Managing and Maintaining Your                 Prepared By:   Dwayne Davis
                                                             PC 7th Edition


Overview & Purpose                                                                                                 Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                                This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                             Exam objectives. The course is designed to be a
                                                                                                                   complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                   fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                   computer hardware and software.
examining PC components.


                                                                         Teacher Guide/Student Guide
Objectives                                  •    Learn about printer types and features                                                       Materials Needed
                                            •    Learn how to install printers and how to share a printer over a local area network
(Specify skills/information that will
                                            •    Learn how to manage print jobs in Windows and how to install printer consumables
                                                                                                                                               Paper
be learned.)
                                            •    Learn about routine maintenance tasks necessary to support printers                           Pencil/Pen
                                            •    Learn how to troubleshoot printer problems                                                    Computer Work
Information                             Lecture for Chapter 22 section will be presented.                                                        Station/Laptop

Verification                            Have students discuss:                                                                                Other Resources
                                            Discuss printer types and features                                                                Guide to Managing and
                                            Discuss how to install printers and how to share a printer over a local area network                                    th
                                            Discuss how to manage print jobs in Windows and how to install printer consumables
                                                                                                                                              Maintaining Your PC 7
                                            Discuss routine maintenance tasks necessary to support printers                                   Edition Jean Andrews
                                            Discuss how to troubleshoot printer problems                                                      ISDN-13 978-1-4354-
                                                                                                                                              8741-3, Guide to
Lab                                     Lab 22.1 – Install and share a local printer
                                                                                                                                              Managing and Maintaining
                                        Lab 22.2 - Install a network printer                                                                            th
                                                                                                                                              Your PC 7 Edition Lab
                                        Lab 22.3 - Update printer drivers
                                                                                                                                              Manual Jean Andrews
                                        Lab 22.4 – Maintain and troubleshoot a printer
                                                                                                                                              ISDN-13 978-1-4354-
                                                                                                                                              8740-6
Summary                                     •    Printer types include: Laser, inkjet, impact, solid ink, thermal, dye-sublimation
                                            •    Six steps in laser printing: Cleaning, conditioning, writing, developing, transferring, and fusing
                                            •    Printer metrics: Warm-up time, resolution, maximum duty cycle, printing speed, page formatting
                                            •    Printer communication protocols: PostScript, PCL, Windows GDI, XPS
                                            •    Windows printer configuration: Vista Printers window, XP Printers and Faxes window
                                            •    Routine maintenance: Extends working life of printers
                                            Western Technical College ISS-403
Day :                 19                        Topic:       Guide to Managing and Maintaining Your                 Prepared By:   Dwayne Davis
                                                             PC 7th Edition


Overview & Purpose                                                                                                 Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                                This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                             Exam objectives. The course is designed to be a
                                                                                                                   complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                   fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                   computer hardware and software.
examining PC components.


                                                                         Teacher Guide/Student Guide
Objectives                                  •    Learn about printer types and features                                                       Materials Needed
                                            •    Learn how to install printers and how to share a printer over a local area network
(Specify skills/information that will
                                            •    Learn how to manage print jobs in Windows and how to install printer consumables
                                                                                                                                               Paper
be learned.)
                                            •    Learn about routine maintenance tasks necessary to support printers                           Pencil/Pen
                                            •    Learn how to troubleshoot printer problems                                                    Computer Work
Information                             Lecture for Chapter 22 section will be presented.                                                        Station/Laptop

Verification                            Have students discuss:                                                                                Other Resources
                                            Discuss printer types and features                                                                Guide to Managing and
                                            Discuss how to install printers and how to share a printer over a local area network                                    th
                                            Discuss how to manage print jobs in Windows and how to install printer consumables
                                                                                                                                              Maintaining Your PC 7
                                            Discuss routine maintenance tasks necessary to support printers                                   Edition Jean Andrews
                                            Discuss how to troubleshoot printer problems                                                      ISDN-13 978-1-4354-
                                                                                                                                              8741-3, Guide to
Lab                                     Lab 22.1 – Install and share a local printer
                                                                                                                                              Managing and Maintaining
                                        Lab 22.2 - Install a network printer                                                                            th
                                                                                                                                              Your PC 7 Edition Lab
                                        Lab 22.3 - Update printer drivers
                                                                                                                                              Manual Jean Andrews
                                        Lab 22.4 – Maintain and troubleshoot a printer
                                                                                                                                              ISDN-13 978-1-4354-
                                                                                                                                              8740-6
Summary                                     •    Printer types include: Laser, inkjet, impact, solid ink, thermal, dye-sublimation
                                            •    Six steps in laser printing: Cleaning, conditioning, writing, developing, transferring, and fusing
                                            •    Printer metrics: Warm-up time, resolution, maximum duty cycle, printing speed, page formatting
                                            •    Printer communication protocols: PostScript, PCL, Windows GDI, XPS
                                            •    Windows printer configuration: Vista Printers window, XP Printers and Faxes window
                                            •    Routine maintenance: Extends working life of printers
                                            Western Technical College ISS-403
Day :                 20                        Topic:       Guide to Managing and Maintaining Your                 Prepared By:   Dwayne Davis
                                                             PC 7th Edition


Overview & Purpose                                                                                                 Education Standards Addressed
The goal of this course is to provide a thorough, step-by-step process for learning the
fundamentals of supporting and troubleshooting PC hardware so that students will be                                This course maps fully to CompTIA’s new 2009 A+
prepared to pass CompTIA’s broad-based, vendor independent A+ Hardware                                             Exam objectives. The course is designed to be a
                                                                                                                   complete step-by-step approach for learning the
certification exam. We will examine theoretical concepts that make the world of
                                                                                                                   fundamentals of supporting and troubleshooting
technology unique. Also, this course will adopt a practical hands-on approach when
                                                                                                                   computer hardware and software.
examining PC components.


                                                                         Teacher Guide/Student Guide
Objectives                                  •    Learn about printer types and features                                                       Materials Needed
                                            •    Learn how to install printers and how to share a printer over a local area network
(Specify skills/information that will
                                            •    Learn how to manage print jobs in Windows and how to install printer consumables
                                                                                                                                               Paper
be learned.)
                                            •    Learn about routine maintenance tasks necessary to support printers                           Pencil/Pen
                                            •    Learn how to troubleshoot printer problems                                                    Computer Work
Information                             Lecture for Chapter 22 section will be presented.                                                        Station/Laptop

Verification                            Have students discuss:                                                                                Other Resources
                                            Discuss printer types and features                                                                Guide to Managing and
                                            Discuss how to install printers and how to share a printer over a local area network                                    th
                                            Discuss how to manage print jobs in Windows and how to install printer consumables
                                                                                                                                              Maintaining Your PC 7
                                            Discuss routine maintenance tasks necessary to support printers                                   Edition Jean Andrews
                                            Discuss how to troubleshoot printer problems                                                      ISDN-13 978-1-4354-
                                                                                                                                              8741-3, Guide to
Lab                                     Lab 22.1 – Install and share a local printer
                                                                                                                                              Managing and Maintaining
                                        Lab 22.2 - Install a network printer                                                                            th
                                                                                                                                              Your PC 7 Edition Lab
                                        Lab 22.3 - Update printer drivers
                                                                                                                                              Manual Jean Andrews
                                        Lab 22.4 – Maintain and troubleshoot a printer
                                                                                                                                              ISDN-13 978-1-4354-
                                                                                                                                              8740-6
Summary                                     •    Printer types include: Laser, inkjet, impact, solid ink, thermal, dye-sublimation
                                            •    Six steps in laser printing: Cleaning, conditioning, writing, developing, transferring, and fusing
                                            •    Printer metrics: Warm-up time, resolution, maximum duty cycle, printing speed, page formatting
                                            •    Printer communication protocols: PostScript, PCL, Windows GDI, XPS
                                            •    Windows printer configuration: Vista Printers window, XP Printers and Faxes window
                                            •    Routine maintenance: Extends working life of printers

				
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