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DIGITALQUEST - DOMA Technologies Powered By Docstoc
A Quarterly Publication for DOMA Customers, Partners and Employees | Winter 2012

            Feature Story The Wind in our Sails


  Update .................................. 2

  On the Road ......................... 2

  Path to Success .................... 3

  In the Spotlight ...................... 3

  Customer Recognition ......... 4

  Helping Hands ...................... 5

  Healthcare Corner ................. 7

  In the News ........................... 8

  Products &
  Services Spotlight ................. 8

                                                           Our customers become part of our team and a
                                                           part of our achievement. I believe the combination
                                                           of trustworthy relationships with our customers,
                                                           providing the best possible service, and the
  DOMA Technologies is a Software as a Service             amazing lifestyle culture we’ve created are key
  (SaaS) and professional consulting firm. We specialize
  in digital document management applications and
  services providing secure conversion, database
                                                           to our success.”
  development, requirements analysis, systems
  analysis, program management, infrastructure
                                                           —Pat Feliciano, Co-Founder
  design, and software development support.                                                                   Read more ...... 6

          2875 Sabre Street n Suite 500 n Virginia Beach, VA 23452 n Tel 757.306.4920 n Fax 757.306.4922 n
    DIGITALQUEST                          A Quarterly Publication for DOMA Customers, Partners and Employees | Winter 2012

     Contact Us                               Update From Leti Feliciano, Chief Executive Officer
     General Sales & Services                                    This has been            first employee survey and we were
     Ian Checcio                                                 an extraordinary         blown away by the level of response                                  year for DOMA.           and quality of the feedback. It is
     Healthcare Products & Services                              In April, we were        because of our employees that
     Richard Vander Burg                                         recognized as            DOMA has continued to thrive and                          one of Virginia’s        was once again recognized, this time
     Government Products & Services                              Fantastic 50             as one of Hampton Roads 2011 Best
     Wayne DeAtley                           companies for 2011. This was a               Places to Work.            statewide competition recognizing
                                                                                   This success is reflected in the
                                             50 of Virginia’s fastest growing
     Technical Support                                                             confidence our customers show in
                                             companies. For the fourth year in a                                                        us and recent awards such as the VA
                                             row, DOMA made the Inc. 500/5000
     Community Programs                                                            T4 Program contract, the 8(a) STARS
                                             list as one of the fastest growing
     Victoria McCoy                                                                II contract, the VA Pilot Phase II
                                             privately held companies in the US.                                                 contract, a NISH Consulting contract
     Accounting & Invoicing                  At DOMA, we recognize that listening and Veterans Benefits Management
     Vicky Outtarac                          to the opinions of our employees is   Assistance Program contract. Thanks           one of the most important things we to our customers and congratulations
                                             can do to continue our success. In    to all those who make this a great
                                             June of this year, DOMA initiated its place to work and grow!
     Taya Wright

                                              On the Road                            The convention also has a large
                                              AHIMA 2011                             representation from the Military Health
                                                                                     Service including current DOMA
                                              DOMA Technologies participated in the customers in the Army Medical
                                              2011 Convention of the American Health Command and the Department of
                                              Information Management Association     Veterans Affairs.
                                              (AHIMA) in Salt Lake City, Utah in
                                              October. The AHIMA convention is
                                              an opportunity for Health Information    Each year, the AHIMA convention
                                              Managers and Medical Coders to           and exhibit is the preeminent
                                              interface with vendors and suppliers     Health Information Management
                                              like DOMA.                               (HIM) event. Through the scope
                                                                                           and quality of its exhibitors and
                                              Over recent years the AHIMA convention
                                                                                           educational opportunities, the
                                              served as a valuable opportunity to
                                                                                           convention draws more than 4,000
                                              highlight the iCodeRx software platform
                                                                                           HIM and healthcare professionals
                                              employed by remote medical coders as
                                                                                           and executives from every
                                              well as the iCharts software product that
                                              supports the digital capture of paper        state, plus numerous countries,
                                              medical records for use with Electronic      territories, and commonwealths.”
                                              Health Record systems.
                                                                                           —Alan F. Dowling, PhD, AHIMA CEO

                                      The DOMA Path to Success Helpful
The first question                    We strive to provide the best possible    Who is responsible for this?
                                      service to ease our customers’ business   Every person at DOMA must focus
asked was: ‘If I stop                 process. We work diligently to find       on being helpful. Being helpful when
                                      ways to achieve the wants and needs       engaged with a peer or customer
to help this man,                                                               promotes teamwork and future
                                      of our customers in order to give them
what will happen to                   consistently pleasing interactions and an collaboration. Unhelpful interactions
                                                                                cause people to avoid communication—
                                      exceptional overall experience.
me?’ But... the good                                                            counter-productive in any environment.
                                      How do we do this?                        Helpful collaboration amongst DOMA
Samaritan reversed
                                      Listening to what results our customer team members aids customer-facing staff
the question: ‘If I do                wants is essential to being helpful.      members to focus on what they need to
                                      This enables us to deliver the best       do to deliver pleasing communications
not stop to help this                                                           and exceptional service.
                                      options to achieve their goals. We
man, what will happen                 can help our customers, internal and        Why is this important?
                                      external, by guiding them through the       It is the customer’s requirements that
to him?’”                             options, technology, trends, etc. We        need to be met so that they can be
— Martin Luther King, Jr.             take the time to explain the potential      successful. With a focus on ensuring the
                                      challenges so realistic expectations        success of others, DOMA will continue
                                      can be established.                         to grow and achieve great things.

                                      reports and presentations, and              ALS Association gave the LaMontagne
                                      assisting with proposals.                   family the tools to make his life just a
                                                                                  little easier. Tami and her family walk
                                      On September 18, 2011, Tami, along          each year to raise thousands of dollars
                                      with a team of friends, family and co-      to find a cure and to support the
                                      workers, joined the ALS Association         ALS Association for all the help they
                                      for a 3-mile walk at Mt. Trashmore in       provided her family.
                                      Virginia Beach. ALS Association is the
                                      only non-profit organization fighting       A special thanks goes out to all the
                                      amyotrophic lateral sclerosis, commonly     DOMA team members who joined Tami
                                      known as Lou Gehrig’s disease.              at the ALS walk. For more information,
In the Spotlight                      Tami’s dedication to this organization
Tami LaMontagne                       hits close to home. Her father, Dave
                                      LaMontagne, was diagnosed with ALS
Tami LaMontagne, a Programs
                                      in March of 2007. It started in his hands
Administrator and Facility Security
                                      and eventually took over his entire body.
Officer, has worked for DOMA
                                      He passed away on September 11,
for over a year. She provides
                                      2007, only 6 short months after he
project and operational support
                                      was diagnosed. Although the disease
throughout her division including
                                      progressed quickly for her father, the
contract administration, preparing

    DIGITALQUEST                               A Quarterly Publication for DOMA Customers, Partners and Employees | Winter 2012

     Customer Recognition
     Children’s Hospital of the King’s Daughters Medical Records Support

     Built in 1961, Children’s Hospital           DOMA continues to deliver a full          the medical record, and all required
     of the King’s Daughters (CHKD) is            service solution for medical records      support documentation is attached. A
     Virginia’s only free standing, full-service management, on-site administrative         quality control certification is affixed
     pediatric hospital treating children         and clerical support, and secure web-     to all completed and stored medical
     from birth through age 21. The not-for-      based turnkey document imaging            records. In addition, all physical
     profit hospital is committed to quality      capabilities. The solution allows CHKD    and electronic medical records are
     medical care for all children, handling      to successfully administer, update,       reviewed for quality compliance with
     over 5,800 inpatient admissions and          as well as remotely access, retrieve,     HIPAA rules and regulations.

     more than 156,900 outpatient specialty       and manage medical records data.          DOMA staff interfaces with the CHKD
     and surgical clinic visits during the last   DOMA administrative medical clerks        Medical Records Department on a daily
     fiscal year.                                 and records support personnel have        basis requiring thorough and timely
                                                  performed on-site services including      communications concerning medical
     DOMA Technologies and CHKD
                                                  record purging and boxing, as well        record quality control and individual
     originally formed a partnership in 2005
                                                  as manifesting and bar-coding over        patient information. Processed patient
     with DOMA submitting a proposal to
                                                  45,000 medical files.                     medical records are physically stored
     provide outsourced medical record
                                                                                            in a secure DOMA location (60 days
     scanning services. As CHKD started           At DOMA’s corporate production            to 1 year) and when notified by CHKD
     their transition away from decades           facility, DOMA personnel perform          management the records are retrieved,
     of traditional microfilm services,           document conversion services              forwarded or shredded in accordance
     DOMA was able to provide a more              including: prepping, scanning, and        with State and federal guidelines.
     robust capture and access solution to        indexing. A final quality assurance
                                                                                            For more information about CHKD,
     convert hard copy paper records to           review prior to processing ensures that
     digital format.                              for each medical record: all forms are
                                                  complete, all updates are entered into

Helping Hands
DOMA in the Community

                                                                                                                                       R Ha
                                                                                                                                               n Roa
                                                                                                                                                    ds Ba
DOMA Staff and Family Members Attend First Annual Company Picnic

DOMA celebrated summer and our                                     FOP Cops for Kids                      Volunteer Hampton Roads
amazing team of dedicated and                                      Gearing up for back to school, DOMA    DOMA was honored to provide an
hardworking employees with our first                               was honored to be a sponsor of         auction item basket for VOLUNTEER
ever annual picnic. A great time was                               Virginia Beach Police Lodge’s Back     Hampton Roads’ 2011 Hot Latin
had by all and we look forward to this                             to School event, the annual FOP        Nights Auction and Tasting. The July
being a summer tradition!                                          Cops and Kids fund drive hosted by     16th event was a fun evening of live
                                                                   the Virginia Beach Fraternal Order     music, great food, fantastic silent
Toby’s Dream Golf Classic
                                                                   of Police. Virginia Beach FOP is       auction items and more! Since 1957,
Team DOMA was excited to participate                               comprised entirely of local Virginia   VOLUNTEER Hampton Roads has
at Toby’s Dream Foundation 2nd
                                                                   Beach police officers. The FOP Cops    striven to strengthen nonprofits through
Annual Golf Classic. The event took
                                                                   and Kids Program helps supply less     training, corporate programming and
place in October at The Signature at
                                                                   fortunate children in Virginia Beach   volunteerism to make our community
West Neck. Toby’s Dream Foundation
                                                                   with clothing, school supplies and     a better place for everyone. To learn
ensures that children living with
                                                                   other needed items. FOP is the         more, visit:
life-threatening illnesses in Greater
                                                                   voice of those who dedicate their
Hampton Roads and the Eastern Shore
                                                                   lives to protecting and serving our    Join Us
of Virginia have the opportunity and
resources to imagine and experience                                communities. They are committed        Contact Victoria McCoy at
their most fantastic dream. DOMA is                                to improving the working conditions
a proud supporter of this organization                             of law enforcement officers and the    to learn how you can get involved.
and it’s mission to fulfill the wishes of                          safety of those they serve through
children. To learn more about Toby’s                               education, legislation, information,
Dream Foundation, visit:                                           community involvement, and                                                employee representation.

    DIGITALQUEST                              A Quarterly Publication for DOMA Customers, Partners and Employees | Winter 2012

     Feature Story
     The Wind in our Sails

     At DOMA, we understand that positive business ethics make a
     company grow and thrive. We rise above and make a difference in
     business. As we move forward, we never lose sight of the fact that our
     customers are the wind in our sails.”
     —Wayne DeAtley, DOMA Chief Operating Officer

     Eleven years ago, Leticia and Pat              Department of Veterans Affairs           process for federal agencies
     Feliciano started DOMA Technologies            T4 Program                               seeking Information Technology (IT)
     Inc. with a mission to provide state-of-       DOMA is a proud member of the 7          equipment or services. 8(a) STARS II
     the-art digital document management            Delta and Harris Team, supporting the    allows for 8(a) socioeconomic credit
     technology and services for healthcare,        VA TAC 60-month, $12 billion contract    transferrable to the agency—
     government and commercial                      to provide program management            pre-competed, easy-to-use
     customers. They built a company with           expertise and support for life cycle     contracting, with access to proven 8(a)
     unique capabilities and dedicated              management of enterprise-wide            small business technology providers.
     people. DOMA doesn’t employ good               solutions in IT for the VA’s Office of
     people—we employ exceptional                   Information and Technology (OIT). As     Veteran’s Affairs Pilot
     people, committed to the customers             part of the T-4 Program, DOMA will       Phase II Contract
     we serve. At DOMA, our positive                expand our support to the VA and DOMA and its teaming partner Duty
     business ethics help drive our growth.                                          First Consulting, LLC are working
                                                    improve the quality of healthcare and
                                                                                     on Phase II of a Pilot Study into the
                                                    benefits services to Veterans, their
     As DOMA closes out 2011, we
                                                    families and survivors.          Centralized Retrieval, Assembly
     reflect on our many successes and
                                                                                     and Secure Transmission of Private
     business growth. Our commitment to
                                            General Services and                     Medical Records. Phase II of the Pilot
     quality has been, and will remain, top
                                            Administration (GSA) 8(a)                Study includes seven VBA Regional
     notch. Our customer satisfaction is
                                            STARS II Contract                        Offices with the potential to include
     unwavering. Our employee dedication
                                            GSA STARS II is a five-year,             additional Regional Offices. A key
     exceeds expectations. Employee
                                            $10 billion program prequalifying        focus area of the Phase II initiative
     performance and service quality have
                                            and selecting certified 8(a)             is continued process improvement,
     led to our continued success with new
                                            small businesses for services in         which allows the team to build upon
     contract awards; and we hired 15 new
                                            many functional areas, such as           Phase I successes, lessons learned
     people to support those contracts. We
                                            programming, systems design, facility and performance reporting to reduce
     couldn’t have done it without our hard
                                            management and other computer            the capture of private medical records
     working employees. Here are 5 of our
                                            related services. The result is designed to fewer than 10 days. This new
     most strategic wins:
                                            to be a streamlined acquisition          phase includes connecting DOMA’s

iDocs platform directly to the Virtual    marketing strategy development and         claims processing system to an
VA system, significantly streamlining     implementation, and assistance in          enhanced electronic document
record transfers.                         collecting and evaluating industry best    database. The system will reduce
                                          practices and standards. This contract     backlogs and process increased
Digital Document Management               extends the collaboration between          benefits, pension and dependency.
Consulting Contract by NISH               NISH and DOMA to develop document          Our role is to provide services and
DOMA Technologies was awarded             management as a business line for not      management that simplify and speed
a Technical Services Consulting           for profit agencies employing people       up access to benefits. The paperless
contract in support of NISH’s Digital     with disabilities.                         claims system will make it easier for
Document Services initiative. The                                                    Veterans to file disability claims and
contract is awarded for three years to    VBMAP (Veterans                            receive benefits in a timely manner.
support non-profit agency businesses      Benefits Management
                                          Assistance Program)                        We thank our customers for the
within the digital document services
                                                                                     confidence they have shown in us. In
industry. We provide industry expertise   DOMA recently teamed with ACS to
                                                                                     2012, we remain dedicated to giving
in the areas of technical support for     win a three-year, $54 million contract
                                                                                     them the absolute best in service.
development of business operations        from the Veterans Affairs Department
models, assistance with sales and         to convert the VA’s paper-based

Healthcare Corner
Center for Medicare Medicaid Services Calculates Electronic Health Records

In July 2011 the Centers for Medicare     and Reinvestment Act of 2009 (also          DOMA is currently supporting
Medicaid Services (CMS) began             known as the Stimulus Package).             customers who are undertaking
collecting data about healthcare                                                      EHR implementation by providing a
                                          CMS noted that 77,000 healthcare
providers who have achieved the first                                                 completely outsourced solution for
                                          providers have registered for
stage of “Meaningful Use”. This data                                                  paper medical record conversion
                                          the incentive program. Among
will provide insight into the number of                                               into digital images. This allows health
                                          preliminary data, 100 hospitals and
early adopters of certified Electronic                                                care providers to have a day forward
                                          2,383 physicians and other eligible
Health Records (EHRs).                                                                electronic health record and a view of
                                          professionals had verified that they met    patients’ past medical records in the
The “Meaningful Use” criteria was         meaningful use requirements. CMS has        iCharts software product.
established by CMS as a tool to           currently paid 3,500 physicians and
evaluate the suitability of medical       hospitals for adoption, implementation      For more information, contact
practices and hospitals to receive        and upgrades under the Medicaid             Richard Vander Burg at:
incentive funding under the health IT     program with an additional 1,000  
provisions of the American Recovery       payments under the Medicare program.


    In the News                              You realize how challenging life can be without those
                                             resources, but also you feel really good about the ability to
                                             give somebody that support.”
                                             —Victoria McCoy, DOMA’s Vice President of Human Resources

                                             Products & Services Spotlight

    DOMA Featured in Inside
    Business Magazine’s “Best
    Places to Work” Issue
    Inside Business Magazine recently
    featured DOMA Technologies in
    their Best Places to Work issue:

    “For a handful of workers at DOMA        Do you Journal with DOMA?
    Technologies, their job represents a
                                             Who put that discussion note on the scanned document in DOMA?
    genuine fresh start. That’s because      Did someone delete your discussion note?
    DOMA not only gives 5 percent of
    its revenue to local charities, but it   iDocs Latest Feature—Journaling
    also directly employs the people
                                             The newest release of iDocs version 6.5 has a feature called Journaling. It works
    served by those foodbanks and
                                             like a discussion note, but in addition to the note, it also includes a date/time
    homeless shelters. In the last year,     stamp and the user name of the person who wrote it. These notes (unlike the
    the Virginia Beach document-             discussion note) cannot be deleted.
    management firm has hired nearly
    10 clients straight from community       How it Works
    service organizations. Most start        Any document that has been checked into the system can have a journal note
    out doing entry-level work scanning      attached to it. A DOMA site with that feature turned on will show a blue book
    documents into digital files.”           icon on the search results page as well as on the Scanning and Streaming
                                             Viewer toolbars. An open book indicates that notes have already been entered. If
    To read the full article, go to
                                             you hover over the note on the Search Results page you will see the most recent                       entry. Click on the book and you see every entry, with the most recent one at the
    bestplaces2011/news/small-               top of the list. Our customer service representatives on the VA Claims project
    company-2nd-runner-doma-                 use the journal to keep a running list of who they called and next action steps.
    company-2nd-runner                       We hope this new feature will make collaboration and tracking even simpler!

                                             Learn More
                                             For more information about DOMA’s products and services, visit,

8        2875 Sabre Street n Suite 500 n Virginia Beach, VA 23452 n Tel 757.306.4920 n Fax 757.306.4922 n

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