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Expected Outcome - Homer - Troy University

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									Global Campus

 Southeast Region:
 Pensacola, Florida
                       Pensacola, FL
                     Overview & History
•   Opened: 1977
•   The Naval Air Station (NAS)-Pensacola teaching location was established in the
    spring of 1977. The first academic programs included the Bachelors of Applied
    Science in Resources and Technology Management and Master of Science in
    Management programs. Since that time, additional degree programs were approved
    for the Pensacola teaching sites. On April 21, 1983, Florida teaching sites for TROY
    were chartered as a not-for-profit institution of higher education in the State of
    Florida. Enrollments grew significantly during this period of time and continued to
    grow with the introduction of eCampus online course availability. The availability of
    online instruction proved to be an important safety net for Pensacola in 2004.
    Hurricane Ivan devastated the Pensacola area and destroyed the teaching facility at
    NAS-Pensacola. Pensacola students were guided to online instruction to complete
    their degree programs while a new off-base facility was readied for occupancy on
    New Warrington Road in West Pensacola. Between September 2004 and August
    2006, a temporary teaching location at First Baptist Church of Pensacola provided
    classroom teaching opportunities during this interim period. The new 16,000 square
    foot facility reestablished the in-class course delivery in the Pensacola in the fall of
    2006. The NAS-Pensacola teaching site was remodeled and re-opened during this
    same period.
                     Pensacola, FL
               Overview & History (Cont.)
•   Current Address:
    Pensacola: 21 N. New Warrington Road
               Pensacola, FL 32506
    NAS Pensacola: 250 Chambers Avenue
                    NAS Pensacola, FL 32508

•   Current Degree Programs:
    Pensacola:
    - Associate’s Degrees: Business and General Education
    - Bachelor’s Degrees: Business Administration
    - Master’s Degrees: Counseling & Psychology, Educational Administration & Leadership,
      Management, and Public Administration
    NAS Pensacola:
    - Associate’s Degrees: General Education
    - Bachelor’s Degrees: Business Administration
               NAS Whiting Field, FL
               Overview and History
•   Opened: 1979
•   In the fall of 1979, NAS-Whiting Field teaching location was established and
    began by offering the Master of Science degree in Management. In 2001, the
    NAS-Whiting Field teaching location was closed to insufficient student
    enrollments in the Associate of Science in General Education, Associate of
    Science in Business, Bachelor of Science in Management, Bachelor of Applied
    Science in Resources Management, Bachelor of Science in Criminal Justice,
    and Master of Science in Management. Whiting Field continued to be used as a
    classroom location for NAS Pensacola degree programs. The location recently
    re-opened on August 1, 2009 to support eCampus students in Santa Rosa
    County.
•   Current Address: Building 1417, Room 166
                         7540 USS Enterprise Street
                         Milton, FL 32570
•   Current Degree Programs: eCampus only
Pensacola, Florida
NAS Pensacola, Florida
          Programs Offered at Pensacola
Pensacola NAS/Pensacola, Florida:
•   Associate of Science in Business
•   Associate of Science in General Education
      –   Concentration in Business Administration
•   Bachelor of Science in Business Administration:
      –   Management Major
            •   Concentration in General Management
            •   Concentration in Human Resource Management
•   Master of Public Administration
      –   Concentration in Public Human Resource Management
      –   Concentration in Public Management
•   Master of Science in Counseling and Psychology
      –   Concentration in Clinical Mental Health
      –   Concentration in Social Services Counseling
•   Master of Science in Educational Administration and Leadership
•   Master of Science in Management
      –   Concentration in Healthcare Management
      –   Concentration in Human Resource Management
      –   Concentration in Information Systems
      –   Concentration in Leadership and Organizational Effectiveness
•
Associate of Science in General Education

•   Concentration in Business Administration
              Pensacola - AY 2009-2010
            Expected Outcomes and Results
•   Writing Proficiency (EO1)
     – Students will identify the conventions of standard written English using
       prose passages on the MAPP Examination. The students will score at or
       above the 40th percentile of 113.
          • Fall 2009, (n=4) mean = 112; expectation not met
          • Spring 2010 – Report available after testing is complete
          • Summer 2010 – Report available after testing is complete



•   Reading Assessment (EO2)
     – Students will demonstrate their ability to determine the contextual meaning
       of written text using reading passages on the MAPP Examination. The
       students will score at or above the 40th percentile of 116.
          • Fall 2009, (n=4) mean = 116; expectation met
          • Spring 2010 – Report available after testing is complete
          • Summer 2010 – Report available after testing is complete
          Pensacola –AY 2009-2010
     Expected Outcomes and Results (Continued)
•   Critical Thinking Assessment (EO3)
     – Students will demonstrate their critical thinking skill by drawing valid
       conclusions from arguments presented in passages on the MAPP
       Examination. The students will score at or above the 40th percentile of 109.
          • Fall 2009, (n=4) mean = 112; expectation exceeded
          • Spring 2010 – Report available after testing is complete
          • Summer 2010 – Report available after testing is complete



•   Mathematics Assessment (EO4)
     – Students will be able to solve mathematical problems using properties of
       numbers on the MAPP Examination. The students will score at or above the
       40th percentile of 111.
          • Fall 2009, (n=4) mean = 110; expectation not met
          • Spring 2010 – Report available after testing is complete
          • Summer 2010 – Report available after testing is complete
               Pensacola – AY 2009-2010
          Expected Outcomes and Results (Continued)
•    81-90% of students will be satisfied with library resources. (EO5)
       – Result: 2009 student survey indicates 66.7% satisfaction.
       – (*2009 survey was 2 out of 3. 0 rated average, 0 rated fair, and 1 rated poor.)
       – Expectation not met.
•    81-90% of students will be satisfied with faculty use of technology. (EO6)
       – Result: 2009 student survey indicates 60% satisfaction.
       – (*2009 survey was 3 out of 4. 1 rated average, 0 rated fair, and 1 rated poor.)
       – Expectation not met.
•    90% of graduating students will consider the overall quality of their academic
     program to be satisfactory. (EO7)
       – Result: 2009 student survey indicates 50% satisfaction.
       – (*2009 survey was 2 out of 4. 1 rated average, 0 rated fair, and 1 rated poor.)
       – Expectation not met.




*The responses are so low that they should not be generalized to the whole student body
               Pensacola – AY 2009-2010
          Expected Outcomes and Results (Continued)

•   90% of graduating students will consider the availability of faculty to be
    satisfactory. (EO8)
      – Result: 2009 student survey indicates 80% satisfaction.
      –    (*2009 survey was 4 out of 5. 0 rated average, 0 rated fair, and 1 rated poor.)
      – Expectation not met.
•   81-90% of students will be satisfied with tutorial support.(EO9)
      – Result: 2009 student survey indicates 50% satisfaction.
      –   (2009 survey was 2 out of 4. 1 rated average, 0 rated fair and 1 rated poor.)
      – Expectation not met.
•   80% of the graduating students will consider the instruction in their major
    courses to be satisfactory. (EO10)
      – Result: 2009 student survey indicates 80% satisfaction.
      –    (*2009 survey was 4 out of 5. 0 rated average, 0 rated fair, and 1 rated poor.)
      – Expectation met.

*The responses are so low that they should not be generalized to the whole student body
            Pensacola – AY 2009-2010
       Expected Outcomes and Results (Continued)

•   Fifteen students will complete their Associate of Science in General
    Education each year. (EO11)
     – Fall 2009 – 2 students completed their degree.
     – Expectation not met.
•   Students enrolled in the ASGE will be at least 65 per year. (EO12)
     – Fall 2009 – 69 students were enrolled in the degree.
     – Expectation exceeded.
         Bachelor of Science in Business
                Administration
•   Management Major
     – Concentration in General Management
     – Concentration in Human Resource Management
       BSBA Plans and Improvements
•   Based on prior assessment activities over the past three years, the
    Management program has implemented several improvements,
    including:
     – 1.More rigorous Master Syllabi
     – 2.Introduction of required readings – 4479
     – 3.Stronger prerequisites
BSBA Program Level Expected Outcomes
           Pensacola, FL
•   8 Management majors will complete their B.S.B.A. in Management each
    year in Pensacola. (expected outcome)
•   The department has not met this outcome with 2 graduates for the 2009-
    10 AY. (actual outcome)
         Management Major Outcomes
•   Upon completion of an undergraduate Management major, students will be able to:
    1. Demonstrate a general knowledge of business theories and concepts, including functional areas.
      Expected outcome: 70% of management majors are expected to be within one standard deviation
         of the national average on the Major Field Achievement Test in Business.
      Actual outcome:
      – 2006-2007-72% of students met the goal.
      – 2007-2008-70% of students met the goal.
      – 2008-2009- 50th percentile, standard is met
      – 2009-10 30th percentile, standard not met

•   Upon completion of an undergraduate Management major, students will be able to:
    Demonstrate effective writing skills, as measured by passing a standardized writing
    assessment with a score of 60% or higher to be administered in BUS 3382, Business
    Communications.
    - 2006-7 No standardized assessment
    - 2007-8 No standardized assessment
    - 2008-9 No standardized assessment
    - 2009-10 No standardized assessment
         Management Major Outcomes
•   Upon completion of an undergraduate Management major, students will be able to:
•   Demonstrate critical thinking skills, as measured by passing a critical thinking standardized
    exam with a score of 60% of higher to be administered in MGT 4476, Strategic Management.
    - 2006-7 No standardized assessment
    - 2007-8 No standardized assessment
    - 2008-9 No standardized assessment
    - 2009-10 No standardized assessment

•   Upon completion of a Management major, students will be able to:
•   Recognize, understand and apply the basic concept of the law and its importance to
    business. 70% of TROY management students score within one standard deviation of
    the national average on the law subscale on the MFT. (LAW 2221) (expected outcome)
     –   2006-2007 81% of the students met the standard. (actual outcome) The goal was met.
     –   2007-2008 53% students met the standard. (actual outcome) The goal was not met.
     –   2008-9 65th percentile, standard is met
     –   2009-10 35th percentile, standard is not met
         Management Major Outcomes
•   Upon completion of an undergraduate Management major, students will be
    able to:
•   Demonstrate knowledge of general management principles. Mastery of
    subject will be demonstrated by a score of 70% of the management students
    will score 60% or higher on a standardized management test.
     –   2006-7 No standardized assessment
     –   2007-8 No standardized assessment
     –   2008-9 No standardized assessment
     –   2009-10 No standardized assessment
      BSBA – Management Program
     2009-10 Results – Pensacola, FL
•   No satisfaction are reported, Fall 2009.
•   2 graduates for AY. Standard not met.
•   MFT-Business: 2009 -10 - 30th percentile, standard not met
•   MFT-Business-Management: Students scored in the 15th percentile on the
    Management subscale. Standard is met.
    2010-11 BSBA Plans for Improvement
    Student Learning Outcomes, Pensacola
•   MFT Result - Students scored in the 15th percentile on the Management subscale.
•   PFIs:
     – 1. Continue restructure of Master Syllabi toward increased rigor to include:
           • Learning map
           • Specific standard measures for each SLO
     – 2. Introduction of required readings – MGT3371, MGT 4472
     – 3. Institute stronger prerequisites
             BSBA – Management Program
         Plans for Improvement – Pensacola, FL
•   36.4% of majors report that they agree or strongly agree that the advisor provides accurate information
    about the major and program requirements. This level fails to meet expectations.
      – 1. Standardized orientations are being created to provide information to all SCOB students.
              • Orientations will be available through multiple delivery methods.
              • Orientations will include explicit information concerning the end-of-program as well as
                 formative exams.
              • Student expectations for advising will be included.
      – 2. Advisors will attend workshops to improve reliability of information not covered by the
           catalogs.
•   63.6 % of seniors evaluate faculty accessibility as good or excellent. This level fails to meet expectations.
      – 1. Associate Deans and Department Chairs/Site Directors are charged with monitoring faculty
           accessibility.
              • Each syllabus must specify faculty accessibility in compliance with the Faculty Handbook.
              • Monitoring will take place at the local level and noted as part of the individual’s
                 performance evaluation.
•   45.5% of seniors evaluate major program as good or excellent. This standard fails to meet expectations.
      – 1. Post job-related information.
      – 2. Post program curriculum updates.
      – 3. Post faculty accomplishments.
•   63.6% of seniors evaluate major instructors as good or excellent. This standard fails to meet expectations.
      – Faculty development workshops will focus on perceptions of improvement, e.g. posting grades in a
           timely manner, publishing clear criteria for grading, and currency in discipline.
      – Faculty are required to attend one professional development workshop per academic year
      Master of Public Administration
•   Concentration in Public Human Resource Management
•   Concentration in Public Management
                Overview of MPA Program:
            2007-2008 & 2008-2009 & 2009-2010
                  MPA Program Delivery
      Expected Outcome: Over 300 students will be enrolled in the MPA program.
                    T5 2007-          T5 2008-
                    T4 2008           T4 2009           T5 2009- T3 2010
All
MPA Courses             313              268                  220
MPA Courses
Delivered via
eCampus              127/41%           134/50%             110/50%
Enrollments             3,805           3,967                3,245
eCampus
Enrollments         2,167/57%         2,388/61%            1940/60%
Graduates               315              248          [T5-T2 09] 129
  % Minority            57%              58%                 57%
  % Female              63%              60%                 64%

     Expectation met.
 MPA Expected Outcomes & Assessment Methods
        Assessment of Knowledge Base
Contributions of MPA Courses to Knowledge
Base in                                          Assessment
Understanding different values and cultures      Annual Survey
Understanding political institutions and         Annual Survey
processes
Understanding economic and social institutions   Annual Survey
and processes
Understanding the interactions of the public     Annual Survey
organizations, the community , and the policy
environment
Understanding organizational and human           Annual Survey
behavior
Understanding human resource management          Annual Survey
Understanding governmental budgeting             Annual Survey
 MPA Expected Outcomes & Assessment Methods
             Assessment of Skills
Contributions of MPA Courses to Skills in          Assessment
Writing effectively                                Annual Survey
Giving effective presentations                     Annual Survey
Critically analyzing written information           Annual Survey
Defining and solving problems                      Annual Survey
Applying research principles                       Annual Survey
Using computer technology to present work, find    Annual Survey
information, or solve problems
Analyzing public policy decisions                  Annual Survey
Planning and evaluating programs                   Annual Survey
Influencing or changing the political system       Annual Survey
Functioning as a responsible member of a diverse   Annual Survey
community
             Overview of MPA Program:
          2007-2008 MPA Program Locations

Troy Campus                        Southeast Region
eCampus                            •   Atlanta, GA
Atlantic Region                    •   Clarksville, TN
•   Arlington, VA                  •   Ft. Benning/Columbus, GA
•   Ft. Belvoir, VA                •   Ft. Walton Beach, FL
•   Norfolk, VA                    •   Jacksonville, FL
•   Peninsula, VA                  •   Orlando, FL
Western Region                     •   Pensacola, FL
•   Davis-Monthan AFB/Tucson, AZ   •   Shaw AFB, SC
     • Florence, AZ cohort         •   Tampa, FL
                             2007-2008
                         MPA Program Level
                         Expected Outcomes
•   Progress toward NASPAA accreditation:
    Met this outcome with 2007-2008 Troy University Self Study for
    NASPAA;
•   90% of respondents to annual survey of MPA students and alumni will
    agree with following three outcomes; met outcomes #1 and #2.
                  2008 MPA Survey of Students & Alumni


                                                               Percentage of
                                                               Respondents
                    MPA Program Outcomes                         Agreeing
    1) MPA curriculum contributes to skills & knowledge            90%
       base; Met outcome.
    2) MPA program experience contributes to readiness for a       95%
       career in public administration; Exceeded outcome.

    3) Satisfied with the quality of faculty advising and          87%
       guidance. Did not meet outcome.
                         2007-2008
                  MPA Expected Outcome (EO)
        90% of students will achieve success in PA6699 Capstone
        MPA Program met this EO with 97% of students passing
                    2007-2008 Results by Location
                                          Total Number   #/% Passing   #/% Failing
Location                                  of Students
Atlanta, GA                                    22        22/100%       0/0%
eCampus                                       196        189/96%       7/4%
Florence, AZ (Davis-Monthan AFB cohort)        14        14/100%       0/0%
Ft. Belvoir, VA                                6         6/100%        0/0%
Ft. Walton Beach, FL                           1         1/100%        0/0%
Norfolk, VA                                    23        23/100%       0/0%
Orlando, FL                                    3         3/100%        0/0%
Shaw AFB, SC                                   3         3/100%        0/0%
Troy, AL                                       2         2/100%        0/0%
Davis-Monthan AFB/Tucson, AZ                   4         4/100%        0/0%
Total                                         274        267/97%       7/3%
             Overview of MPA Program:
          2008-2009 MPA Program Locations

Troy Campus                        Southeast Region
eCampus                            •   Atlanta, GA
Atlantic Region                    •   Clarksville, TN
•   Bethesda, MD                   •   Ft. Benning/Columbus, GA
•   Ft. Belvoir, VA                •   Ft. Walton Beach, FL
•   Norfolk, VA                    •   Jacksonville, FL
•   Peninsula, VA                  •   Orlando, FL
Western Region                     •   Pensacola, FL
•   Davis-Monthan AFB/Tucson, AZ   •   Shaw AFB, SC
     • Florence, AZ cohort         •   Tampa, FL
                   2008-2009
       MPA Program Level Expected Outcomes
•   Progress toward NASPAA accreditation:
     Met this outcome with NASPAA Site Visit in April 2009;
•   90% of respondents to annual survey of MPA students and alumni will
    agree with following three outcomes; met outcomes #1 and #2.

                  2009 MPA Survey of Students and Alumni
                                                               Percentage of
                    MPA Program Outcomes                       Respondents
                                                                 Agreeing
    1) MPA curriculum contributes to skills & knowledge            93%
       base; Exceeded outcome.
    2) MPA program experience contributes to readiness for a       92%
       career in public administration; Exceeded outcome.

    3) Satisfied with the quality of faculty advising and          84%
       guidance. Did not meet outcome.
                               2008-2009
                        MPA Expected Outcome (EO)
              90% of students will achieve success in PA6699 Capstone
            MPA program met this EO with 92% of students passing PA6699
                       2008-2009 Results by Location


                              Total Number of       #/% Passing    #/% Failing
Location                      Students

Atlanta, GA                            40              40/100%            0/0%

eCampus                               176              156/89%            20/11%

Ft. Belvoir, VA                        2               2/100%             0/0%

Ft. Benning/Columbus, GA               1               1/100%             0/0%

Norfolk, VA                            21              20/95%             1/5%

Shaw AFB, SC                           4               4/100%             0/0%

Tampa, FL                              6               6/100%             0/0%

Troy, AL                               11              11/100%            0/0%

Total                                 261              240/92%            21/8%
            Overview of MPA Program:
         2009-2010 MPA Program Locations
                                Southeast Region
Troy Campus                     • Atlanta, GA
eCampus                         • Columbus, GA
Atlantic Region                 • Columbus, GA-LaGrange Community
• Bethesda, MD                     Action Cohort*
• Ft. Belvoir, VA               • Ft. Walton Beach, FL*
• Ft. Eustis, VA                • Jacksonville, FL
• Little Creek, VA              • Jacksonville, FL-St. John County
• Norfolk Regional, VA             Sheriff Office Cohort*
Western Region                  • Orlando, FL
• Davis-Monthan                 • Pensacola, FL
    AFB/Tuscon, AZ              • Pensacola, FL-Escambia County
                                   Sheriff Office Cohort
     • Florence, AZ cohort*
                                • Shaw AFB, SC/Sumter, SC*
                                • Tampa, FL
*MPA program ending 2009-2010   • Tampa, FL – Polk County Sheriff
                                   Office Cohort
                   2009-2010
       MPA Program Level Expected Outcomes
•   Progress toward NASPAA accreditation:
     Met this outcome with NASPAA Accreditation in July 2010.
•   Minimum of 90% of respondents to annual survey of MPA students and
    alumni will agree with following outcomes:

         [2010 MPA Survey of Students and Alumni Implementing]
                                                                 Percentage of
                    MPA Program Outcomes                         Respondents
                                                                   Agreeing
    1) MPA curriculum contributes to skills & knowledge          To be
       base.                                                   determined
    2) MPA program experience contributes to readiness for a   in June of 2010
       career in public administration.

    3) Satisfied with the quality of faculty advising and
       guidance.
                       2009-2010
               MPA Expected Outcomes (EO)
            90% of students will achieve success in PA6699 Capstone
        MPA program meeting this EO with 95% of students passing PA6699
             T5, T1, T2 2009 & Spring 2010 Results by Location

                          Total Number of      #/% Passing   #/% Failing
Location                  Students

Atlanta, GA                       24           24/100%       0/0%
eCampus                           104          96/92%        8/8%
Jacksonville, FL                  13           13/100%       0/0%
Florence, AZ (Davis-
                                   7           7/100%        0/0%
Monthan AFB cohort)
Troy campus                        6           6/100%        0/0%
Total                             154          146/95%       8/5%
                     2010
       MPA Plans for Further Improvement
•   Achieve accreditation by National Association of Schools of Public
    Affairs and Administration (NASPAA);
    Achieved July 2009 with provisions.
•   NASPAA Provision: During 2009-2010, develop procedures to
    implement the MPA admission policy and train faculty and support
    services staff in admission policy and procedure;
    Implementing MPA Admission Policy and procedures.
•   NASPAA Provision: During 2009-2010, expand membership of MPA
    Advisory Board to 12 members;
    Implementing, MPA Advisory Board includes nine (9) members.
•   NASPAA Provision: During 2009-2010, develop a central website for
    the MPA program with Global Campus and eCampus locations linking
    to central MPA website; ensure website includes links to MPA faculty
    advisors and resources for MPA students;
    Pending hiring of Coordinator of MPA Student Services.
                        2010
          MPA Plans for Further Improvement
•   NASPAA Provision: Hire a Coordinator of MPA Student Services;
    Not accomplished, approval of position is pending.
•   NASPAA Provision: During 2009-2010, develop and implement a
    survey of employers of MPA students;
    Pending hiring of Coordinator of MPA Student Services.
•   NASPAA Provision: During 2009-2010, clarify MPA internship waiver
    requirements regarding required types of experience;
    Accomplished at Nov 2009 MPA Faculty Meeting.
•   During 2009-2010, provide training for faculty and support services staff
    in implementing MPA advising policy and procedures;
    In progress
•   Develop marketing material for MPA program.
                        2010
          MPA Plans for Further Improvement
•   90% of students will achieve success in PA6699 Capstone.
    PA6699 Capstone relies on analyses of core course concepts and case
    analyses by students to assess their accomplishment of the six course
    learning objectives. The percentage of students passing PA6699 offered
    through eCampus is lower than at other locations.
    1) MPA faculty will consider revising the PA6699 course description
    to limit enrollment to students who have completed all core courses;
    2) PA6699 instructors will provide an evaluation of student
    performance on their analyses of core course concepts and on their
    case analyses for review and actions by MPA faculty to improve
    student success;
    3) MPA faculty will discuss strategies to integrate case analysis
    assessments in all MPA core courses to ensure students are familiar
    with case analysis.
                Southeast Region
           Pensacola, FL, MPA Program
Assessment Committee - Meeting February 18, 2010
Dr. David Nowlin representing the Pensacola, FL site; Dr. Terry
Anderson, MPA faculty; and Mr. Rick Puckett, Site director, Pensacola,
FL.

Strengths:
• Strong VTC partnerships to extend possible course offerings and
   faculty use.
2010 Plans for Further Improvement
• Facility requires upgrades to provide a more professional academic
   environment for faculty and students.
• Ensure smooth transition to new MPA faculty advisor after Pensacola
   site assigned MPA faculty, Dr. Nowlin, resigns in Term 5 2010.
                      Southeast Region
                 Pensacola, FL, MPA Program
                 Expected Program Outcomes

•    Minimum of 50% of PA-designated courses taught by Full Time
     faculty each AY.
•    The MPA program at Pensacola, FL met this outcome in 2007-2008
     and in 2008-2009.

                     Total Number   Number Taught   Number Taught
                     Of Courses     By Adjuncts     By FT Faculty
     2008-2009             2             0/0%          2/100%
     2009- T12009          4             0/0%          4/100%


    (PA6699 not offered at Pensacola 2007-2010)
                     Southeast Region
Pensacola, FL- Escambia County Sheriff Office Cohort

 Assessment Committee - Meeting February 16, 2010
 Dr. David Nowlin representing the Pensacola, FL site; Dr. Terry
 Anderson, MPA faculty; and Mr. Rick Puckett, Site Director, Pensacola,
 FL.
 MPA cohort scheduled to end Term 4 2011.
 Strengths:
 • Excellent classroom facilities for delivering courses at the Escambia
     County Sheriff’s Office location.
 • Outstanding relationship with Escambia County Sheriff’s Office
     training office/tuition reimbursement liaison.
 2010 Plans for Further Improvement
 • Ensure full time MPA faculty are scheduled to teach out the cohort
     program.
 • Review all student records in T2/10 to ensure student graduation
     requirements are met/completed.
 • Establish contacts within the local public sector to develop a list of
     practitioners who can serve as guest speakers.
                       Southeast Region
Pensacola, FL- Escambia County Sheriff Office MPA Program
                Expected Program Outcomes

•   Minimum of 50% of PA-designated courses taught by Full Time
    faculty each AY;



                     Total Number    Number Taught   Number Taught
                     Of Courses      By Adjuncts     By FT Faculty
     2009- T32009           3             0/0%          3/100%


                           Expected Outcome
•   90% of students will achieve success in PA6699 Capstone;
Master of Science in Counseling and Psychology

•   Concentration in Clinical Mental Health
                 Program Overview
                Clinical Mental Health
•   The Clinical Mental Health Counseling Program is offered at the
    following Troy University Campuses:
     – Tampa, Florida
     – Orlando, Florida
     – Pensacola, Florida
     – Tyndall AFB, Panama City, Florida
     – Ft. Walton Beach, Florida
     – Phenix City, Alabama
     – Holloman Air Force Base, New Mexico (teach out)

The Clinical Mental Health Counseling programs offered at the Florida
campuses and the Phenix City campus are accredited by the Council for
Accreditation of Counseling and Related Educational Programs
(CACREP).
  # of Students in the Clinical Mental
      Health Counseling Program
        Location   AY 2007-2008   AY 2008-2009
Tampa                  27             36
Orlando                90             108
Pensacola              41             56
Panama City            25             38
Ft. Walton Beach       27             38
Phenix City            37             39
Holloman               12              4
Total                  259            319
       Curriculum Committee Members
       Clinical Mental Health Counseling
                            Faculty by Site and Program
•   Southeast Region (Global Campus programs in Georgia and Florida)
•   Teach out at Jacksonville, FL
•   Dr. William Cavitt, Social Services Counseling

•   Orlando, FL
•   Dr. Greg Dawson, Clinical Mental Health Counseling, Social Services Counseling
•   Dr. Linda Vanderbleek, Clinical Mental Health Counseling, Social Services Counseling
•   Dr. Jeffrey Haynes, Clinical Mental Health Counseling, Social Services Counseling

•   Panama City, FL
•   Dr. Trey Fitch, Clinical Mental Health, Social Services Counseling (New as of 2010)
•   Dr. Jennie Marshall, Clinical Mental Health, Social Services Counseling (New as of 2010)

•   Pensacola, FL
•   Dr. Carol Lewis, Clinical Mental Health, Social Services Counseling
•   Dr. Lamon Small, Clinical Mental Health Counseling, Social Services Counseling
•   Dr. William Cavitt, Clinical Mental Health Counseling, Social Services Counseling

•   Tampa, FL
•   Dr. Michael Sunich, Clinical Mental Health, Social Services Counseling
•   Dr. Stephen Guinta, Clinical Mental Health, Social Services Counseling (New as of 2010)

•   Teachout at Holliman AFB, New Mexico
•   Dr. Dorothy (Dodie) Meier, Community, Clinical Mental Health Counseling
            Clinical Mental Health Counseling (MSCP)
            Expected Outcomes & Assessment Methods
EO # 1 Content Area          Course                          Assessment

Human Growth and             PSY 6668 – Human Growth         Section C1 of CPCE
development                  and Development
Social and Cultural          CP 6651 – Counseling Diverse    Section C2 of CPCE
Foundations                  Populations
Helping Relationships        CP 6649 – Theories of           Section C3 of CPCE
                             Counseling
                             CP 6610 – Facilitation Skills
Group Work                   CP 6642 – Group Dynamics        Section C4 of CPCE
                             and Counseling
Career & Life Style          PSY 6635 – Vocational and       Section C5 of CPCE
Development                  Career Development
Appraisal                    PSY 6645 – Evaluation and       Section C6 of CPCE
                             Assessment
Research & Program           CP 6691 – Research              Section C7 of CPCE
Evaluation                   Methodology
Professional Orientation &   CP 6600 – Professional          Section C8 of CPCE
Ethics                       Orientation and Ethics

CPCE = Counseling Program Comprehensive Exam
           Clinical Mental Health Counseling (MSCP)
           Expected Outcomes & Assessment Methods
Expected Outcome                  Course(s)                       Assessment(s)

EO #2-A: Students will be able    CP 6691 – Research              Research Proposal
to create a competent research    Methodology
proposal written in accordance
with the latest APA publication
standards.
EO #2-B: Students will be able    After Core Content has been     Section C7 of CPCE
to pass the Research Section of   completed and prior to
the National Counseling           graduation.
Professional Comprehensive
Exam (CPCE).
EO #3: 81-90% of students will rate the overall quality of this program as Good or Excellent on
the Graduate Student Survey.


EO #4: 81-90% of students will rate the instruction in this program as Good or Excellent on the
Graduate Student Survey.




CPCE = Counseling Program Comprehensive Exam
                   Program Overview
                  Clinical Mental Health
•   During the 2005-2006 academic year, 233 students were enrolled in
    the Clinical Mental Health Counseling programs. Of these students,
    48 graduated with a Masters of Science degree.
     – Phenix City: 52 students; 9 graduated
     – Southeast Region: 181 students; 39 graduated

•   During the 2006-2007 academic year, 240 students were enrolled in
    the Clinical Mental Health Counseling programs. Of these students,
    49 graduated with a Masters of Science degree.
     – Phenix City: 46 students; 8 graduated
     – Southeast Region: 194 students; 41 graduated

•   During the 2007-2008 academic year, 42 graduated with a Masters of
    Science degree in the Clinical Mental Health Counseling programs.
     – Phenix City: 8 graduated
     – Southeast Region: 34 graduated
   # of Students in the Clinical Mental
       Health Counseling Program
           Location           AY 2007-2008            AY 2008-2009
   Tampa                            27                      36
   Orlando                          90                      108
   Pensacola                        41                      56
   Panama City                      25                      38
   Ft. Walton Beach                 27                      38
   Phenix City                      37                      39
   Holloman                         12                       4
   Total                            259                     319


Expected Outcome: Over 300 students will be enrolled. Expectation met.
                         Program Objectives
•
                        Clinical Mental Health
    Objectives for Clinical Mental Health Counseling
     – The Clinical Mental Health Counseling Program seeks to prepare graduates who have
         achieved the following:

     –   An in-depth knowledge of professional ethics, including an understanding of ethical
         issues and applications

     –   An active professional identity as evidenced by participating in professional
         associations, such as the American Counseling Association

     –   A strong knowledge base regarding counseling facilitation skills, theories, and
         techniques

     –   An understanding of human development, both normal and abnormal
     –   Culturally sensitive skills to ensure the ability to work with diverse populations

     –   An understanding of career development and related life factors

     –   An understanding of theoretical and experiential concepts of group work

     –   An understanding of individual and group approaches to assessment and evaluations

     –   An understanding of research methods, statistical analysis, needs assessment, and
         program evaluation
         Expected Outcomes and Results
             Clinical Mental Health
•   Expected Outcome (EO) # 1:
     –   Students will demonstrate knowledge in eight core areas of counseling. When students near
         the end of the Clinical Mental Counseling Program they will be required to complete a
         comprehensive exam that assesses the eight core knowledge domains. They are as follows:
           (1)Human Growth and Development
           (2)Social and Cultural Foundations
           (3)Helping Relationships
           (4)Group Work
           (5)Career and Lifestyle Development
           (6)Appraisal
           (7)Research and Program Evaluation
           (8)Professional Orientation & Ethics

•   The eight core areas will be assessed on a comprehensive examination.
    Eighty percent of students are expected to pass the comprehensive
    exam with no more than three attempts.
                 CPCE Assessment Data
              EO #1 Effectiveness By Location
               Clinical Mental Health AY 2008-2009
Location            N                    Data Result   Extent to which
                                                       Standard was
                                                       Achieved
Tampa               8                    (7) 88%       Exceeded

Orlando             12                   (11) 92%      Exceeded

Pensacola           4                    (3) 75%       Not Met

Panama City         9                    (7) 78%       Not Met

Ft. Walton Beach    2                    (2) 100%      Exceeded

Phenix City         6                    (4) 67%       Not Met

Holloman            0                    (0) 0%        N/A

Total               41                   (34) 83%      Exceeded




CPCE = Counseling Program Comprehensive Exam
            Program Research Objective
               Clinical Mental Health

•   Expected Outcome (EO) # 2 -A: Upon Completion of the M.S.
    in Counseling and Psychology, students will be able to create a
    competent research proposal consisting of an introduction,
    literature review, and methodology outline, all written in
    accordance with the latest APA publication standards.

•   Expected Outcome (EO) # 2 –B: Students will be able to pass
    the Research Section of the National Counseling Professional
    Comprehensive Exam (CPCE).
               Research Proposal Assessment Data
                EO #2-A Effectiveness By Location
               Clinical Mental Health - AY 2009-2010
Location                 N           Data Result   Extent to which
                                                    Standard was
                                                      Achieved
Tampa                     3           (3) 100%         Exceeded

Orlando                  11          (11) 100%         Exceeded

Pensacola                12           (10) 83%         Exceeded

Panama City               9           (9) 100%         Exceeded

Ft. Walton Beach         18           (17) 94%         Exceeded

Phenix City               2           (2) 100%         Exceeded

Holloman                  0            (0) 0%            N/A

Total                    55           (52) 95%         Exceeded
              Research Section CPCE Assessment Data
                 EO #2-B Effectiveness By Location
                Clinical Mental Health - AY 2009-2010
Location                     N                 Data Result   Extent to which
                                                              Standard was
                                                                Achieved
Tampa                        3                  (2) 66%         Not Met

Orlando                      4                  (1) 25%         Not Met

Pensacola                    7                  (5) 71%         Not Met

Panama City                  9                  (4) 78%         Not Met

Ft. Walton Beach             2                  (1) 50%         Not Met

Phenix City                  1                  (1) 100%       Exceeded

Holloman                     0                   (0) 0%           N/A

Total                        26                 (14) 54%        Not Met




CPCE = Counseling Program Comprehensive Exam
      Expected Outcomes and Results
          Clinical Mental Health
•   EO #3: 81-90% of students will rate the overall quality of this
    program as Good or Excellent on the Graduate Student Survey.
     – Spring 2010 Result: 83% of students rated the overall quality of
       the program as Good or Excellent.
     – Expectation met.


•   EO #4: 81-90% of students will rate the instruction in this
    program as Good or Excellent on the Graduate Student Survey.
     – Spring 2010 Result: 78% of students rated the instruction in the
       program as Good or Excellent.
     – Expectation not met.
         Expected Outcomes and Results
             Clinical Mental Health
•   Students will demonstrate knowledge of the eight core areas by passing the
    comprehensive examination with a 70% pass rate on first attempt.
     – For academic year 2006-2007, 85% (N=50) of students passed the comprehensive
        examination on the first attempt. For academic year 2007-2008, 91% (N=61)
        passed the comprehensive examination on the first attempt.

•   This is evidence of continuous improvement.

•   Graduates or graduating students will pass the National Counselor Exam with a pass
    rate of 70% on first attempt.
      – The National Counselor Exam pass rate on first attempt was 50%
      – Expectation not met.
              Recent Improvements
              Clinical Mental Health
• Graduates or graduating students will pass the National
  Counselor Exam with a pass rate of 70% on first
  attempt.
   – (1) Make a list of available departmental resources available to
     prepare for the NCE including: audiotapes of 8 CACREP areas;
     sample old NCE exams; and NCE Flashcard Secrets using the 8
     CACREP areas;
   – (2) Promote/announce three Saturday two-hour sessions of
     refresher study for the NCE sponsored by Chi Sigma Iota using
     new DVD NCE study materials purchased from the American
     Counseling Association;
   – (3) Encourage students to also enroll for use of the Study Guide
     available on Blackboard.
          Plans for Further Improvement
              Clinical Mental Health
Plans based on student learning outcome data
•   Data illustrates that students are not passing all eight core areas on the comprehensive
    examination at the expected outcome. Data also illustrates that the manner in which
    the exam results are reported are creating major difficulties in collecting accurate
    data. The Counseling curriculum committee has developed a new student learning
    outcomes and new collecting and reporting guidelines to address this issue. These
    new procedures have been approved by a majority vote by the curriculum committee
    and will be reviewed by the College of Education Executive Committee during the
    summer 2010 (EO 1).
•   Review of the assessment data shows that student performance on the research
    section of the CPCE does not meet the stated expected outcome. (EO 3A & 3B)
     –   During Spring and Summer (2010) the Counseling Curriculum Committee will meet to
         develop specific plans for improvement.
     –   Plans for further improvement will include additional research oriented assignments in core
         courses, development of an electronic research teaching session for students to review prior
         to students taking the CPCE (posted on the Counseling LiveText site), and other plans for
         improvement developed by faculty.
    Master of Science in Counseling and Psychology


•   Concentration in Social Services Counseling
       # of Students in the Social
      Services Counseling Program
                Location        AY 2007-2008         AY 2008-2009
        Tampa, FL                     28                   19

        Orlando, FL                   73                   57

        Montgomery, AL                14                   3

        Marianna, FL                  10                   18

        Jacksonville, FL              8                    13

        Pensacola, FL                 41                   36

        Panama City/
        Tyndall AFB, FL               63                   63

        Ft. Walton Beach,             17                   18
        FL

        Total                        254                  227


Expected Outcome: Over 100 students will be enrolled in this program.
Expectation exceeded.
         Curriculum Committee Members
            Social Service Counseling

Faculty by Site and Program:
SOUTHEAST REGION (GLOBAL CAMPUS PROGRAMS IN GEORGIA AND FLORIDA)

   Orlando, FL
   Dr. Greg Dawson, Clinical Mental Health Counseling, Social Services Counseling
   Dr. Linda Vanderbleek, Clinical Mental Health Counseling, Social Services Counseling
   Dr. Jeffrey Haynes, Clinical Mental Health Counseling, Social Services Counseling
   Panama City, FL
   Dr. Trey Fitch, Clinical Mental Health, Social Services Counseling (New as of 2010)
   Dr. Jennie Marshall, Clinical Mental Health, Social Services Counseling (New as of 2010)
   Pensacola, FL
   Dr. Carol Lewis, Clinical Mental Health, Social Services Counseling
   Dr. Lamon Small, Clinical Mental Health Counseling, Social Services Counseling
   Dr. William Cavitt, Clinical Mental Health Counseling, Social Services Counseling
   Tampa, FL
   Dr. Michael Sunich, Clinical Mental Health, Social Services Counseling
   Dr. Stephen Guinta, Clinical Mental Health, Social Services Counseling (New as of 2010)
   Teachout at Holliman AFB, New Mexico
   Dr. Dorothy (Dodie) Meier, Community, Clinical Mental Health Counseling
     Expected Outcomes & Assessment Methods
        Social Services Counseling (MSCP)
EO #1: Content Area               Course                             Assessment

Human Growth and development      PSY 6668 – Human Growth and        Section C1 of CPCE
                                  Development
Social and Cultural Foundations   CP 6651 – Counseling Diverse       Section C2 of CPCE
                                  Populations
Helping Relationships             CP 6649 – Theories of Counseling   Section C3 of CPCE
                                  CP 6610 – Facilitation Skills
Group Work                        CP 6642 – Group Dynamics and       Section C4 of CPCE
                                  Counseling
Career & Life Style Development   PSY 6635 – Vocational and          Section C5 of CPCE
                                  Career Development
Appraisal                         PSY 6645 – Evaluation and          Section C6 of CPCE
                                  Assessment
Research & Program Evaluation     CP 6691 – Research Methodology     Section C7 of CPCE

Professional Orientation &        CP 6600 – Professional             Section C8 of CPCE
Ethics                            Orientation and Ethics


CPCE = Counseling Professional Comprehensive Exam
     Expected Outcomes & Assessment Methods
        Social Services Counseling (MSCP)
Expected Outcomes                     Course(s)                        Assessment(s)

EO #2: Students will demonstrate      CP6650 Counseling Practicum      Practicum Assessment
knowledge of the counseling
profession (including history,
current roles, trends/issues,
functions, professional identity,
theory, and facilitative skills).
EO #3-A: Students will be able to     CP 6691 – Research Methodology   Research Proposal
create a competent research
proposal written in accordance with
the latest APA publication
standards.
EO #3-B: Students will be able to     After Core Content has been      Section C7 of CPCE
pass the Research Section of the      completed and prior to
National Counseling Professional      graduation.
Comprehensive Exam (CPCE).



 CPCE = Counseling Professional Comprehensive Exam
                     Program Overview
                  Social Services Counseling
•   During the 2005-2006 academic year, 137 students were enrolled in the Social Services
    Counseling programs. Of these students, 34 graduated with a Masters of Science degree.
     – Montgomery: 36 students; 3 graduated
     – Global Campus: 58 students; 22 graduated
     – Dothan: 43 students; 9 graduated


•   During the 2006-2007 academic year, 255 students were enrolled in the Social Services
    Counseling programs. Of these students, 156 graduated with a Masters of Science degree.
     – Montgomery: 28 students; 6 graduated
     – Global Campus: 204 students; 135 graduated
     – Dothan: 23 students; 15 graduated

•   During the 2007-2008 academic year, 97 graduated with a Masters of Science degree.
     – Montgomery: 6 graduated
     – Global Campus: 82 graduated
     – Dothan: 9 graduated
    Expected Outcomes and Results
      Social Services Counseling
•   Expected Outcome (EO) # 1: Students will demonstrate knowledge in
    eight core areas of counseling. When students near the end of the
    Community Counseling Program they will be required to complete a
    comprehensive exam that assesses these eight core knowledge
    domains. They are as follows:
           (1)Human Growth and Development
           (2)Social and Cultural Foundations
           (3)Helping Relationships
           (4)Group Work
           (5)Career and Lifestyle Development
           (6)Appraisal
           (7)Research and Program Evaluation
           (8)Professional Orientation & Ethics
    The eight core areas will be assessed on a comprehensive
    examination. Eighty percent of students are expected to pass the
    comprehensive exam with no more than three attempts.
    Expected Outcomes and Results
      Social Services Counseling
• Expected Outcome (EO) # 1:
  The eight core areas will be assessed on a
  comprehensive examination. Eighty percent of
  students are expected to pass the comprehensive exam
  with no more than three attempts.

• 100% (N=48) of students passed the Comprehensive
  Exam with a score of 70% or better for 2006-2007
  academic year.
• 100% (N=50) of students passed the CPCE with a
  score of 60% or better for 2007-2008 academic year.
           CPCE ASSESSMENT DATA
    EO #1 EFFECTIVENESS BY LOCATION
    Social Services Counseling - AY 2008-2009


        Location    N     Data Result     Extent
Tampa, FL           3       (2) 67%     Did Not Meet

Orlando, FL         9       (8) 89%      Exceeded

Montgomery, AL      2      (2) 100%      Exceeded

Marianna, FL        0        N/A            N/A

Jacksonville, FL    0        N/A            N/A

Pensacola, FL       3       (2) 67%     Did Not Meet

Panama City/
Tyndall AFB, FL     7       (6) 86%      Exceeded

Ft. Walton Beach,   5       (3) 60%     Did Not Meet
FL

Total               29     (23) 79%     Did Not Meet
       Expected Outcomes and Results
         Social Services Counseling

• EO # 2. Students will demonstrate knowledge of the
  counseling profession to include history, current roles,
  trends/issues, functions, and professional identity as
  well as theory and facilitative skills.

  Students will be assessed through Practicum measures.
• 100% (N=48) of students passed the Practicum with a
  score of 80% or better for 2006-2007 academic year.
• 100% (N=50) of students passed the Practicum with a
  score of 80% or better for 2007-2008 academic year.
              PRACTICUM ASSESSMENT DATA
            EO #2 EFFECTIVENESS BY LOCATION
            Social Services Counseling - AY 2008-2009
        Location         N        Data Result    Extent
Tampa, FL                11        (11) 100%    Exceeded
Orlando, FL              13        (13) 100%    Exceeded
Montgomery, AL           3         (3) 100%     Exceeded
Marianna, FL             0           N/A          N/A
Jacksonville, FL         0           N/A          N/A
Pensacola, FL            4         (4) 100%     Exceeded
Panama City/
                         9         (9) 100%     Exceeded
Tyndall AFB, FL
Ft. Walton Beach, FL     3         (3) 100%     Exceeded
Total                    43        (43) 100%    Exceeded
      Program Research Objective
      Social Services Counseling
• Expected Outcome (EO) # 3 -A: Upon Completion
  of the M.S. in Counseling and Psychology, students
  will be able to create a competent research proposal
  consisting of an introduction; literature review and
  methodology outline all written in accordance with
  the latest APA publication standards.

• Expected Outcome (EO) # 3 –B: Students will be
  able to pass the Research Section of the National
  Counseling Professional Comprehensive Exam
  (CPCE).
              Research Proposal Assessment Data
              EO #3-A Effectiveness By Location
                        Ay 2009-2010
        Location        N       Data Result   Extent
Tampa, FL               4        (4) 100%     Exceeded
Orlando, FL             3        (3) 100%     Exceeded
Montgomery, AL          3        (3) 100%     Exceeded
Marianna, FL            0          N/A          N/A
Jacksonville, FL        3        (3) 100%     Exceeded
Pensacola, FL           2        (2) 100%     Exceeded
Panama City/
                        3        (3) 100%     Exceeded
Tyndall AFB, FL
Ft. Walton Beach, FL    3        (3) 100%     Exceeded
Total                   21       (21) 100%    Exceeded
               CPCE Research Assessment Data
              EO #3-B Effectiveness By Location
                       Ay 2009-2010
        Location        N      DATA RESULT     Extent
Tampa, FL               4         (3) 75%    Did Not Meet
Orlando, FL             3         (1) 33%    Did Not Meet
Montgomery, AL          0         (0) 0%      Exceeded
Marianna, FL            0         (0) 0%         N/A
Jacksonville, FL        3         (2) 67%     Exceeded
Pensacola, FL           1        (1) 100%     Exceeded
Panama City/
                        5         (0) 0%      Exceeded
Tyndall AFB, FL
Ft. Walton Beach, FL    4         (3) 75%     Exceeded
Total                   20       (10) 50%     Exceeded
       Plans for Further Improvement
         Social Services Counseling
Plans based on student learning outcome data
•   Data illustrates that students are not passing all eight core areas on the
    comprehensive examination at the expected outcome. Data also illustrates that
    the manner in which the exam results are reported are creating major difficulties
    in collecting accurate data. The Counseling curriculum committee has developed
    a new student learning outcomes and new collecting and reporting guidelines to
    address this issue. These new procedures have been approved by a majority vote
    by the curriculum committee and will be reviewed by the COE Executive
    Committee during the summer 2010 (EO 1).
•   Review of the assessment data shows that student performance on the research
    section of the CPCE does not meet the stated expected outcome. (EO 3A & 3B)
      – During Spring and Summer (2010) the Counseling Curriculum Committee
         will meet to develop specific plans for improvement.
      – Plans for further improvement will include additional research oriented
         assignments in core courses, development of an electronic research teaching
         session for students to review prior to students taking the CPCE (posted on
         the Counseling LiveText site), and other plans for improvement developed
         by faculty.
    Master of Science in Management
•   Concentration in Healthcare Management
•   Concentration in Human Resource Management
•   Concentration in Information Systems
•   Concentration in Leadership and Organizational Effectiveness
                MSM Program Locations,
             Head Count And Graduation Data
Teaching Location            Student Headcount         Graduation Number
                          2008-2009      Fall 2009   2008-2009        Fall 2009
Malmstrom AFB, MT            19             11          7                 3
Montgomery, AL               12             8          11**             0***
Norfolk, VA                  78             51          39                12
Orlando, FL                  30             15          6                 5
Peninsula Area, VA           79             48          18                16
Pensacola, FL                67             57          11                31
San Antonio, TX              0              1           0                 0
Shaw AFB, SC                 51             44          14                2*
Sumter, SC                   2              3           0                 0
Tampa, FL                    19             12          6                 7*
Tifton, GA                   2              0           2                 0*
Tyndall/Panama City, FL      26             23          6                 3

                                                               *program ended 8/1/09
                                                               **Summer 2009 cohort
                                                              ***Summer 2010 cohort
MSM Assessment Procedures
•The Educational Testing Service Major Field Test (MFT) for the
Master of Business Administration (MBA) is used as the external
benchmark and is taken on-line/proctored in the capstone MGT6685
course.
• A three-hour, internal Capstone exam (100 multiple choice questions
developed from analysis of a Harvard Business School case)
constructed by Troy University faculty is also administered on-
line/proctored in the capstone MGT6685 course.
     MSM Curriculum Map
•EO1: Students will be able to demonstrate knowledge of the
theory, concepts, principles, and practices of business management.
     •Core courses supporting EO#1: MGT6671, MGT6685,
     MGT6696

•EO2: Students will be able use an open system approach to
management problem solving to include problem recognition,
analysis through the use of conceptual and theoretical measurements
and diagnostics, solution development, implementation, planning,
and effective written and oral communication.
     •Core courses supporting EO#2: BUS6610, MGT6627,
     MGT6671, MGT6685, MGT6696
               MSM Curriculum Map
•EO1: Students will be able to demonstrate knowledge of the theory, concepts, principles, and
practices of business management.
       •Core courses supporting EO#1: MGT6671, MGT6685, MGT6696

•EO2: Students will be able use an open system approach to management problem solving to
include problem recognition, analysis through the use of conceptual and theoretical
measurements and diagnostics, solution development, implementation, planning, and effective
written and oral communication.
      •Core courses supporting EO#2: BUS6610, MGT6627, MGT6671, MGT6685,
      MGT6696

•EO3: Students will demonstrate the ability to analyze, select, and present strategies that
support a selected management specialty area.
      •Core courses supporting EO#3: MGT6671, MGT6685, MGT6696

•EO4: Students will use common management tools and approaches to analyze and interpret
management data and use effective strategies to design management processes.
     •Core courses supporting EO#4: BUS6610, MGT6671, MGT6685, MGT6696
      MSM Curriculum Matrix
  Note that all of the EOs for each course listed below apply to the
   respective MSM program EOs, e.g., all the EOs for MGT6671
             apply to MSM Program EOs 1, 2, 3, and 4



                     EO1           EO2           EO3           EO4


BUS 6610                            X                           X

MGT 6627                            X

MGT 6671              X             X             X             X

MGT 6685              X             X             X             X

MGT 6696              X             X             X             X
      MSM Program Expected Outcome 1
EO1: Students will be able to demonstrate knowledge of the theory,
concepts, principles, and practices of business management. This will be
measured using the MSM Capstone Exam and the MFT-MBA. The goal is
for 80% of students to score at 70 or above on the Capstone exam;. also 70%
of students to score at or above the national mean score on the MFT.

Course Expected Outcomes supporting Program Level EO1:

•   MGT6671 Organizational Behavior
•   MGT6696 Financial Analysis
•   MGT6685 Management Strategy
      MSM Program Expected Outcome 2
EO2: Students will be able use an open system approach to management
problem solving to include problem recognition, analysis through the use of
conceptual and theoretical measurements and diagnostics, solution
development, implementation, planning, and effective written and oral
communication. This will be measured using the MSM Capstone Exam and
the MFT-MBA. Goal is for 80% of students to score at 70 or above on the
Capstone exam ; also 70% of students to score at or above the national mean
score on the MFT.

Course Expected Outcomes supporting Program Level EO2:

•   BUS 6610 Business Research Design
•   MGT 6627 Specialized Study in Management
•   MGT 6671 Organizational Behavior
•   MGT 6685 Management Strategy
•   MGT6696 Financial Analysis
       MSM Program Expected Outcome 3
EO3: Students will demonstrate the ability to analyze, select, and present
strategies that support a selected management specialty area. This will be
measured using the MSM Capstone Exam and the MFT-MBA. Goal is for
80% of students to score at 70 or above on the Capstone exam ; also 70% of
students to score at or above the national mean score on the MFT.

Course Expected Outcomes supporting Program Level EO3:

•   MGT 6671 Organizational Behavior
•   MGT6685 Strategic Management
•   MGT6696 Financial Analysis
      MSM Program Expected Outcome 4
EO4: Students will use common management tools and approaches to
analyze and interpret management data and use effective strategies to design
management processes. This will be measured using the MSM Capstone
Exam and the MFT-MBA. Goal is for 80% of students to score at 70 or
above on the Capstone exam: also 70% of students to score at or above the
national mean score on the MFT.

Course Expected Outcomes supporting Program Level EO4:

•   BUS 6610 Business Research Design
•   MGT 6671 Organizational Behavior
•   MGT 6685 Management Strategy
•   MGT 6696 Financial Analysis
    MSM Assessment Procedures

•   Program Assessment Procedures
•   Students in the MSM program are required to take the ETS Major
    Field Test-MBA (MFT-MBA) and the MSM Capstone exam
    during the MGT 6685 Management Strategy course. The MFT
    exam is taken online in a proctored computer laboratory
    environment and students have three hours to complete the exam.
    Students also take the MSM Capstone exam online, while observed
    by a proctor and have three hours to complete the exam. The
    Capstone exam questions are based on a preselected Harvard
    Business School case that has been analyzed by the appropriate
    faculty. The case is provided to the student at the beginning of the
    exam.
•   Each course in the MSM program has Expected outcomes listed on
    the SCOB Master Syllabi.
               MFT-MSM Assessment Results

•   The Major Field Test (MFT) in Masters in Business Administration (MBA)
    National means score is 249.2 (50th percentile).

•   Assessment 2006-07
     – eCampus     238.8 (25th percentile)
     – GC sites    234.7 (20th percentile)

•   Goal: 70% of students to score at or above the national mean score on the MFT.
•   Outcome: Goal not met.
    MFT-MSM Assessment Results (Continued)
•   The Major Field Test (MFT) in Masters in Business Administration (MBA)
    National means score is 249.2 (50th percentile).

•   Assessment 2007-08
     14. Hurlburt                None taken possibly due to small enrollment
     15. Jacksonville            228.0 (10th percentile)
     16. Malmstrom AFB           248.7 (50th percentile)
     17. Montgomery              236.5 (20th percentile)
     18. Norfolk                 240.9 (30th percentile)
     19. Orlando                 None taken possibly due to small enrollment
     20. Peninsula               236.0 (20th percentile)
     21. Pensacola               242.0 (30th percentile)
     22.   San Antonio           None taken possibly due to no students enrolled
     23.   Shaw AFB              236.9 (20th percentile)
     24.   Sumter                232.0 (15th percentile)
     25.   Tampa                 232.0 (15th percentile)
     26.   Tifton                None taken possibly due to small enrollment
     27.   Tyndall/Panama City   244.4 (35th percentile)

•   Goal: 70% of students to score at or above the national mean score on the MFT.
•   Outcome: Goal not met.
    MFT-MSM Assessment Results (Continued)
•   The Major Field Test (MFT) in Masters in Business Administration (MBA)
    National means score is 249.2 (50th percentile).

•   Assessment 2008-09
     14. Hurlburt                None taken possibly due to small enrollment (5)
     15. Jacksonville            None taken possibly due to small enrollment (11)
     16. Malmstrom AFB           None taken possibly due to small enrollment (19)
     17. Montgomery              241.3 (30th percentile)
     18. Norfolk                 238.7 (25th percentile)
     19. Orlando                 231.5 (15th percentile)
     20. Peninsula               240.3 (30th percentile)
     21. Pensacola                          245.0 (40th percentile)
     22.   San Antonio           None taken due to no students enrolled
     23.   Shaw AFB              None taken possibly due to site closure (8-1-09)
     24.   Sumter                238.0 (25th percentile)
     25.   Tampa                 238.0 (25th percentile)
     26.   Tifton                None taken possibly due to small enrollment (2)
     27.   Tyndall/Panama City   241.3 (30th percentile)

•   Goal: 70% of students to score at or above the national mean score on the MFT.
•   Outcome: Goal not met.
    MFT-MSM Assessment Results (Continued)
•   The Major Field Test (MFT) in Masters in Business Administration (MBA)
    National means score is 249.2 (50th percentile).

•   Assessment 2009-2010 (Spring & Summer not included)*
     14. Hurlburt             None taken possibly due to small enrollment (1)
     15. Jacksonville         None taken possibly due to small enrollment (11)
     16. Malmstrom            247.0 (45th percentile)
     17. Montgomery           240.0 (30th percentile)
     18. Norfolk              241.8 (30th percentile)
     19. Orlando              None taken possibly due to small enrollment (15)
     20. Peninsula            240.0 (30th percentile)
     21. Pensacola               241.8 (30th percentile)
     22.   San Antonio           None taken possibly due to small enrollment (1)
     23.   Shaw AFB              None taken possibly due to site closure 8-1-09
     24.   Sumter                235.0 (20th percentile)
     25.   Tampa                 Sample too small to general report
     26.   Tifton                None taken possibly due to site closure
     27.   Tyndall/Panama City   236.0 (20th percentile)

•   Goal: 70% of students to score at or above the national mean score on the MFT.
•   Outcome: Goal not met.
       2009-2010 Graduate Survey
        MSM Assessment Results
81.1% Graduates of the SCOB graduate programs report that the overall quality
    of the academic program is good or better. Only 65.4% feel that their Troy
    program prepared them for employment. However, 85.3% are convinced
    that the degree program for which they enrolled is valuable to them in their
    employment.
While data is not yet available for 2009-2010 academic year, past data of
    Expected outcomes for classroom students vs. online students are similar. In
    fact, eCampus scores are comparable to residential class outcomes. We do
    not anticipate any significant differences for MFT results 2009-2010.

•   Assessment Fall 2009 Assessment 2008-09 Assessment 2007-08
     eCampus 241.3             eCampus 240.9          eCampus 241.5
     GC Atlantic 237.4         GC Atlantic 234.2      GC Atlantic 236.4
     GC Southeast 236.6        GC Southeast 237.1     GC Southeast 237.1
     GC Western 250.0          GC Western 249.3       GC Western 239.3
     Montgomery 240.0          Montgomery 241.3       Montgomery 236.5
    MSM Plans for Further Improvement
•   A recommendation has been made by the MSM DCC to the SCOB Graduate
    Committee to delete the following language: “…or selected pre-approved MPA
    courses (i.e., PA 6603, 6630, 6631, 6645, 6647, 6648, 6649, 6650) and an MSIR
    course, IR 6641.”
•   The MSM Program EO1 will be revised to reflect separate EOs to enable SCOB to
    measure the demonstration of the knowledge of business management, the theories
    of business management, the concepts of business management, the principles of
    business management, and the practices of business management.
•   The MSM Program EO2 will be revised to reflect separate EOs to enable SCOB to
    measure student skills in using an open-system approach to include problem
    recognition, to measure student skills in problem analysis using conceptual and
    theoretical measures and diagnostics, to measure student skills in developing
    implementations of solutions, to measure student skills in planning, to measure
    student skills in preparing written documents, and to measure student skills in oral
    presentations.
•   The MSM Program EO #3 will be revised to reflect separate EOs to measure
    students’ abilities to analyze strategies that support a selected management area, to
    measure students’ analytical decision-making skills in selecting strategies that
    support a selected management area, and demonstrate skills in preparing and
    presenting these strategies.
       MSM Plans for Further Improvement
                 (Continued)
•   The MSM Program EO4 will be revised to reflect separate EOs to measure students’
    abilities to analyze and interpret management data, and to design management
    processes.
•   The MSM Program EO3 will be revised to reflect separate EOs to measure students’
    abilities to analyze strategies that support a selected management area, to measure
    students’ analytical decision-making skills in selecting strategies that support a
    selected management area, and demonstrate skills in preparing and presenting these
    strategies.
•   The MSM Program EO4 will be revised to reflect separate EOs to measure students’
    abilities to analyze and interpret management data, and to design management
    processes.
•   To more strongly reflect the research component of the MSM degree, a new program
    EO5 will be added as follows:
    Students will demonstrate an ability to prepare a traditional research paper. The
    assessment measure: 80% of the MSM students will score 80 or higher on the
    research component of the research courses BUS6610 and MGT6627. A grading
    rubric for BUS6610 and MGT6627 will be developed for assessment purposes
    beginning academic year 2010-2011.
         MSM Plans for Further Improvement
                   (Continued)
•   To improve the assessment outcomes on the ETS Major Field Test, the MSM DCC
    will perform the following tasks:
     –   Program and Course EOs in the MSM will be redesigned to assure full alignment. As certain of these
         courses are also used in other degree programs (MBA, MSHRM), the MSM DCC will coordinate with the
         MBA and MSHRM DCCs to assure that any changes are not sub-optimal.
     –   The MSM DCC, along with the MBA DCC, will extensively review subscore performance on the MFT-
         MBA. From these reviews, recommendations, by discipline and location, will be made in terms of the
         course content and assessments used in each course to better prepare students for the MFT-MBA.
     –   As appropriate, based on the above-described reviews, formative assessments for certain courses may be
         necessary. If so, these will be designed.
•   To improve the assessment outcomes on the Capstone Exam, the MSM DCC will
    perform the following tasks:
     –   The Capstone Exam, itself, will be reexamined as to its “fit” with the current Course and Program EOs.
         Based on this reexamination, the Capstone Exam will be revised, as appropriate, to yield a better fit with
         the current Course and Program EOs.
     –   The MSM DCC, along with the MBA DCC, will analyze on-going results by program and location. From
         these reviews, recommendations, by discipline and location, will be made in terms of the course content
         and assessments used in each course to better prepare students for the Capstone Exam.
     –   As appropriate, based on the above-described reviews, formative assessments for certain courses may be
         necessary. If so, these will be designed.
•   The MSM DCC will conduct a review of the EOs for each course taught in the MSM
    degree program to assure alignment with Program EOs. When appropriate, and in
    coordination with the MBA and MSHRM DCCs, Program EOs, Course EOs, or both
    will be modified to bring them into alignment with each other.
             MSM Program
Results of Plans for Further Improvement
              Pensacola, FL


There were no inputs from previous year based on low student enrollment,
   especially in class.

Many MSM in class courses were cancelled during AY 2009-2010.

The MSM program will suspended on site in T1/10.
        MSM Program Strengths
           Pensacola, FL
• Physical facilities and classrooms were first
  rate.
• MSM faculty and staff support are able to
  maintain personalized student academic
  advising on a continuing basis.
• Between all West Florida sites, there appears to
  be sufficient demand for in class courses using
  VTC
              MSM Program Limitations
                  Pensacola, FL
•   Current advertising cannot sustain student recruiting and program
    growth to enable an on-site program.
•   The limited in class offerings deter many students from this mode.
•   VTC arrangements with other sites continue to incur technical glitches
    and EOw reception.
•   Classrooms continue to have technical problems with multimedia.
                MSM Program
2010-2011 Plans for Improvement - Pensacola, FL

•   Recruit students into a lock-step on-site MSM program.
•   Increase local advertising, especially site specific advertising,
    developing materials as needed. Request a full time Business
    Developer for the Pensacola site.
•   Correct technical defects in the VTC system; coordinate VTC
    management with other sites.
•   Improve multimedia in classrooms by providing functional DVD
    players, TV’s, and flexible sound system.
•   Develop orientation video for all new students in the MSM
    program.
                    Pensacola, FL
                 Recent Improvements
•   In the fall of 2007, the Pensacola teaching location were merged into
    the Southeast Region of Troy’s Global Campus. Enrollments
    continued to increase in Pensacola which fueled the site’s growth at the
    New Warrington Road location.
•   The site now boasts a facility of over 21,000 square feet which includes
    a newly renovated Admissions and Student Services area.
•   Renovated 5,000 square foot conference center.
•   Increased personnel staffing at this location to provide focus on student
    services for both in-class as well as online students from this location.
•   Received the CACREP two year provisional accreditation in January
    2009 for the Master of Science in Counseling and Psychology--
    Clinical Mental Health Concentration
               Pensacola, FL
     Expected Outcomes for Location (1-4)
•   EO 1 – 81-90% of students will be satisfied with access to staff.
     – Result: 2009 student survey indicates 92.3% satisfaction.
     – Expectation exceeded.
•   EO 2 – 81-90% of students will be satisfied with the operating hours of
    the staff at the site.
     – Result: 2009 student survey indicates 90.8% satisfaction.
     – Expectation exceeded.
•   EO 3 – 81-90% of students will be satisfied with the responses received
    from staff.
     – Result: 2009 student survey indicates 89.3% satisfaction.
     – Expectation met.
•   EO 4 – 81-90% of students will be satisfied with the general condition
    of the site facilities.
     – Result: 2009 student survey indicates 89.2% satisfaction.
     – Expectation met.
                Pensacola, FL
      Expected Outcomes for Location (5-8)
•   EO 5 – 81-90% of students will be satisfied with the academic
    counseling services.
     – Result: 2009 student survey indicates 81.6% satisfaction.
     – Expectation met.
•   EO 6 – 81-90% of students will be satisfied with faculty academic
    advising.
     – Result: 2009 student survey indicates 84.7% satisfaction.
     – Expectation met.
•   EO 7 – 81-90% of students will be satisfied with library services.
     – Result: 2009 student survey indicates 63.1% satisfaction.
     – Expectation not met.
•   EO 8 – 81-90% of students will be satisfied with library resources.
     – Result: 2009 student survey indicates 71.4% satisfaction.
     – Expectation not met.
               Pensacola, FL
    Expected Outcomes for Location (9-12)
•   EO 9 – 81-90% of students will be satisfied with computer labs.
     – Result: 2009 student survey indicates 58.5% satisfaction.
     – Expectation not met.
•   EO 10 – 81-90% of students will be satisfied with educational support
    technology.
     – Result: 2009 student survey indicates 78.4% satisfaction.
     – Expectation not met.
•   EO 11 – 81-90% of students will be satisfied with site safety.
     – Result: 2009 student survey indicates 86.2% satisfaction.
     – Expectation met.
•   EO 12 – 81-90% of students will be likely to refer others to Troy
    University.
     – Result: 2009 student survey indicates 92.3% likelihood of referral.
     – Expectation exceeded.
              Pensacola NAS, FL
      Expected Outcomes for Location (1-4)
•   EO 1 – 81-90% of students will be satisfied with access to staff.
     – Result: 2009 student survey indicates 100% satisfaction.
     – Expectation exceeded.
•   EO 2 – 81-90% of students will be satisfied with the operating hours of
    the staff at the site.
     – Result: 2009 student survey indicates 100% satisfaction.
     – Expectation exceeded.
•   EO 3 – 81-90% of students will be satisfied with the responses received
    from staff.
     – Result: 2009 student survey indicates 100% satisfaction.
     – Expectation exceeded.
•   EO 4 – 81-90% of students will be satisfied with the general condition of
    the site facilities.
     – Result: 2009 student survey indicates 80% satisfaction.
     – Expectation not met.
              Pensacola NAS, FL
      Expected Outcomes for Location (5-8)
•   EO 5 – 81-90% of students will be satisfied with the academic
    counseling services.
     – Result: 2009 student survey indicates 100% satisfaction.
     – Expectation exceeded.
•   EO 6 – 81-90% of students will be satisfied with faculty academic
    advising.
     – Result: 2009 student survey indicates 100% satisfaction.
     – Expectation exceeded.
•   EO 7 – 81-90% of students will be satisfied with library services.
     – Result: 2009 student survey indicates 60% satisfaction.
     – Expectation not met.
•   EO 8 – 81-90% of students will be satisfied with library resources.
     – Result: 2009 student survey indicates 60% satisfaction.
     – Expectation not met.
             Pensacola NAS, FL
    Expected Outcomes for Location (9-12)
•   EO 9 – 81-90% of students will be satisfied with computer labs.
     – Result: 2009 student survey indicates 40% satisfaction.
     – Expectation not met.
•   EO 10 – 81-90% of students will be satisfied with educational support
    technology.
     – Result: 2009 student survey indicates 60% satisfaction.
     – Expectation not met.
•   EO 11 – 81-90% of students will be satisfied with site safety.
     – Result: 2009 student survey indicates 100% satisfaction.
     – Expectation exceeded.
•   EO 12 – 81-90% of students will be likely to refer others to Troy
    University.
     – Result: 2009 student survey indicates 100% likelihood of referral.
     – Expectation exceeded.
               Pensacola, FL
       Plans for Further Improvement
•   Development of a full service testing center at the Warrington Teaching
    site to support various testing needs in the Pensacola area.
•   Complete the process to obtain a five year accreditation through
    CACREP for the Counseling and Psychology-Clinical Mental Health
    Concentration
•   Establish the Master of Science in Educational Administration
    Leadership viable cohort delivered program.

								
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