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Time Management and Delegation Skills

VIEWS: 4 PAGES: 12

									      Being
  Assertive
in the Workplace

    Michael Heath

                    1
    Session Programme
•   Assertive and non-assertive behaviour
•   Understanding anger
•   The OK Corral
•   Saying ‘No’
•   Asking for what you want




                                            2
    What is Assertiveness?
Aggression is stating
one’s point of view whilst
violating the rights of another


             Assertiveness is
             stating one’s point of view
             whilst respecting the rights
             of another
                                        3
      Your Assertive RIGHTS
You have the right to:
• Your own opinions, views and ideas (which may
  or may not be different to other people’s)
• A fair hearing for these opinions, views and ideas
• Have needs and wants that may be different from
  other people’s
• Ask (not demand) that others respond to your
  needs and wants


                                                 4
      Your Assertive RIGHTS
You have the right to:
•   Refuse a request without feeling guilty or selfish
•   Have feelings and to express them
•   Be ‘human’
•   Decide not to assert yourself
•   Be your own self
•   Have others respect your rights



                                                         5
Summarising the Behaviours
                      Avoiding behaviours
                      = Pea Brain – flight

Hurtful Statements
= Pea brain – fight


    Regret for hurtful
    things said = Thinking
    brain
                                             6
       A quick summary…

• Our ‘pea brain’ makes us either
  aggressive or passive
• Pea brain is instant
• Our ‘Thinking Brain’ is logical
  and sensible
• The ‘Thinking Brain’ can be
  slow to engage

                                    7
The ‘OK
Corral’
                 I’m OK


         Assertive        Aggressive
You’re                                 You’re
  OK                                   not OK

     Submissive        Manipulative

                I’m not OK
                                           8
Fritchie’s model for saying ‘No’

 “I appreciate your point that…”
 “However, my situation is…”
 “Therefore, I propose that we…”




                                    9
  Asking for what you want
• State what you want clearly
• Come straight to the point
• Use ‘I’ statements:
   –   “As I see it…”
   –   “I believe…”
   –   “I find that…”
   –   “My experience is…”
• Give reasons
• Recognise other people’s points of view and counter
  them assertively
                                                    10
               Difficult People
                                   Dominant
          Angry / Emotional /Ring        Natural Leader /
          Leader / Aggressive / Nasty    Reasonable / Logical /
          / Threatening / Bullying /     Willing to listen /Strong




                Q1 Q4
          Strong
          Be clear about action / Be     Be honest / Talk about likely
          concise / Keep Calm / Be       consequences from the discussion /
          precise / keep it very         Speak assertively: you guide the
          structured / Keep control /    discussion
          Stick to the facts
Hostile                                                               Warm
          Sulky / Unresponsive /           Friendly / Chatty / Goes



                Q2 Q3
          Uncommunicative /                ‘round the houses ‘ /
          Weak                             Difficult to pin down /
                                           Approachable / Nice
          Use open Questions / Stress      Stay professional and detached / Stay
          how important their input is     on track (Use phrases like “Briefly tell
          / Don’t let them feel pre-       me…” and interrupt where necessary)
          judged                           / Use closed, probing questions /
                                           Avoid emotionally loaded questions

                               Submissive                                         11
Thank you




            12

								
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