Net Connect Escalation Matrix by xiaoyounan

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									                                                                           Net Connect Pvt Limited



                            Turnaround       Delivery                                                                                       Escalation 1 - After turnaround
Sl No     Description                                     Location               Comments                           Contacts
                               Time           Mode                                                                                                 time is surpassed
           Receipt Of
                                                                      Members needs to submit a
        Identity Card on
 1                             7 days         At Site    Net Connect stamp size photograph for the       mysupport@netconnectglobal.com         hr@netconnectglobal.com
          Joining Net
                                                                                 same
            Connect
         Bank Account        7 days from                           Opened Every Saturday and
 2                                            At site    Net Connect                                     mysupport@netconnectglobal.com         hr@netconnectglobal.com
            Opening          Joining date                                 Wednesday
                                                                   Members will be informed by
         Bank Account        7 days from
 3                                          Electronic    Email     HR once their accounts are           mysupport@netconnectglobal.com         hr@netconnectglobal.com
          Activation       Opening the a/c
                                                                            activated
                                                                     Members would need to
        Insurance Card     20 days from the
 4                                            Card     Net Connect      collect from the                 mysupport@netconnectglobal.com         hr@netconnectglobal.com
            Receipt         coverage day
                                                                     Corporate/Branch office
                                                                      Salaries are credited on or
                                                                                                                                            Email your Net Connect Account
            Salary           7th of every                ICICI Bank before 7th of every month and
 5                                          Electronic                                                   mysupport@netconnectglobal.com     Manager or Net Connect Reporting
         Disbursement           month                       A/C     credits accounts between 8-10
                                                                                                                                                        Manager
                                                                            PM on that date

                                                                        Reimbursements are credited
                                                                                                                                            Email your Net Connect Account
        Reimbursement      10th and 25th of              ICICI Bank       on 10th and 25th of every
 6                                          Electronic                                                   mysupport@netconnectglobal.com     Manager or Net Connect Reporting
            Credit           every month                    A/C          month and credits accounts
                                                                                                                                                        Manager
                                                                        between 8-10 PM on that date
                                                                         Pay Slips are emailed on or
                            12th of Every                               after 12th of the month to all
 7        Salary Slip                       Electronic     Email                                         mysupport@netconnectglobal.com      payroll@netconnectglobal.com
                               month                                    members as per the email id
                                                                                  provided
         Request for
                                                                          Request will be serviced
 9       Employment           24 hours        At site    Net Connect                                     mysupport@netconnectglobal.com         hr@netconnectglobal.com
                                                                             within 24 hours
          Certificate
                                                                          Request will be serviced
         Request for
 10                           24 hours        At site    Net Connect    within 24 hours. Data will be    mysupport@netconnectglobal.com         hr@netconnectglobal.com
        Address Proof
                                                                             as per our records
                            90 Days from                                 All Form 16's will only be
 11        Form 16         End of Financial Electronic     Email           given after 90 days of        mysupport@netconnectglobal.com      payroll@netconnectglobal.com
                                Year                                     Financial End (31st May)
                                                 At          Net
          Any other                                                       Request will be serviced
 12                           48 hours      site/Electro Connect/Emai                                    mysupport@netconnectglobal.com         hr@netconnectglobal.com
          Grievances                                                         within 48 hours
                                                 nic          l
                                                                            Net Connect Account
                                                                           Manager or Net Connect
                           Same Business
 13       Resignation                       Electronic     Email          Reporting manager should       resignation@netconnectglobal.com       hr@netconnectglobal.com
                               Day
                                                                        inform HR and Finance on the
                                                                              same business day
Escalation 2 - After 48 Hrs of Non
                                     operationshead@netconnectglobal.com
    Delivery by Escalation 1


Escalation 3 - After 48 Hrs of Non
                                        bUhead@netconnectglobal.com
    Delivery by Escalation 2


                                                                                    For Net Connect Pvt Limited


                                                                           ____________________________________________
                                                                                        Sunil Bist - Director

								
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