drinks preparations by prodigsonpat

VIEWS: 22 PAGES: 2

									Reference Department(s): Process name Responsibility
Food & Beverage Aperitif and cocktail preparation Fnb and Asst Fnb managers

Wine

Version No. Page Process owner 1 of 2
All outlet managers and team members

1 Objective
1.1 To follow uniform service standard

Key Performance Indicator
% CSI (Item – Outlet) No. of Non-conformances

2 Sequence of Service
2.1 2.2 2.3 2.4 Order taking

WHO
Bar waiters and supervisors Bar waiters Barmen Bar waiters

Captain order made Drinks preparations Drinks service

2.1
Creation date : Approved by Version date : Title Approval date Signature

Reference Department(s): Process name Responsibility
Food & Beverage Aperitif and cocktail preparation Fnb and Asst Fnb managers

Wine

Version No. Page Process owner 2 of 2
All outlet managers and team members

TASK Order taking 2.2 TASK Captain order

STANDARD In respect of the hotel policy STANDARD Captain order to be drawn by bar waiters and it should be clear and precise STANDARD Drinks must be prepared with hygiene policy and respect of perfect standards

PHRASEOLOGY As per standard PHRASEOLOGY For without ice cube just write “sg”

2.3 TASK Drinks preparations PHRASEOLOGY Refer to standard as per company policy

2.4

Drinks service TASK STANDARD Drinks must be served within 3 mins time in order to avoid time taking and to reduce complains PHRASEOLOGY As per standards

Drinks service

Creation date : Approved by

Version date : Title

Approval date Signature


								
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