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					     A Questionnaire for Internet
               Users
We are researchers from the Universities of Leeds, Loughborough and
Sheffield, investigating the impact of the Internet on D/deaf and hard of
hearing people’s lives.

How does the Internet affect your daily life? If you are D/deaf or hard of
hearing and use the Internet, please have your say in our survey.

We will send you a summary of the results if you leave contact details at the
end of the questionnaire. They will also be available on our website. Our
findings will be used to inform deaf organisations, policy makers and
government departments that affect deaf people’s lives. All your personal
details will be kept confidential.

If you have any questions, please let us know.
Thank you for your input!




          This project is sponsored by:
About YOU!

Q1. Gender
Female            
Male              

Q2. Age ………………..

Q3. I live with... (Tick ALL that apply)
Parent(s)               
Partner                 
Child(ren)              
Friend(s)               
Family
                        
(e.g. grandparents)
Alone                   
Other                   


Q4. The people I live with are...
Deaf                    
Hard of hearing         
Hearing                 
Mix of deaf and
                        
hearing


Q5. Work/voluntary status. Are the people you
work/study with deaf or hearing? (Please tick ALL that
apply)
                                           Mix of
                  Deaf       Hearing
                                        deaf/hearing
              surroundings surroundings
                                        surroundings
Employed                                   
Self-employed                              
Student                                    
Volunteer
                                           
work
Other                                      
Retired  Unemployed 
If you have chosen “Employed”, “Self-employed”, or “Other”,
please state your occupation below




Q6. Level of education. (Please tick all that apply)
GCSE / O Level                      
A Level /GNVQ / AVCE/BTEC           
Graduate degree/HND                 
Post-graduate degree                
No formal qualification             

Q7.What sort of school did you go to? What language
were you taught in? Please tick all that apply.
                     Oral          BSL            Bilingual
Deaf School                                         
Mainstream                                          
PHU
(partially                                            
hearing unit)
Other                                                 
Please specify
………………………………………………………………………
………………………………………………………………………


Q8. Do you have any disabilities?
                                 Unseen disability e.g. diabetes,
No disability                                                      
                                 epilepsy, asthma
Blind/partially sighted         Multiple disabilities              
Wheelchair user/other
                                Dyslexia                           
mobility difficulties
Need personal care/
                                Other (please state)
support

Mental health difficulties   
Q9. What is your ethnic background?
White:                                 Mixed:
  British                               White and Black Caribbean
  Irish                                 White and Black African
  Any other White background            White and Asian
Black or Black British:                  Any other Mixed background
  Caribbean                           Asian or Asian British:
  African                               Indian
  Any other Black background            Pakistani
Chinese or other ethnic group:           Bangladeshi
  Chinese                               Any other Asian background
  Any other
If “Any Other”, please tell us:



Q10. Do you regularly attend one or more Deaf
Clubs/Societies?
Yes   
No    
If YES, please tell us which one(s).


Q11. Preferred language (Tick ALL that apply)
BSL                                       
SSE (sign supported English)              
Spoken English                            
Another sign language                     
Please tell us:

Another spoken language                   
Please tell us:
Q12. How do you identify yourself?
       “Deaf”                           
       “deaf”                           
       Hard of hearing                  
       Other                            

General Information about Your Internet Use



Q13. Do you have … (Tick ALL that apply)
Your own website(s)            Yes 
Your own weblog(s)             Yes 
E-mail account(s)              Yes 




Q14. Normally, how often do you use the Internet?
     Select ONE.
Less than    once      a
month                      
At least once a month      
At least once a week              If “every day”, normally how long do you
                               →   spend?
2-3 times a week                      _____________ minutes / hours per day

Every day                  
Q15 How long have you been using the Internet?
     Select ONE
0 – 11 months             
1 – 3 years               
4- 6 years                
7 – 10 years              
More than 10 years        



       Q16. How often do you use the Internet at the following
            locations? Please tick ALL that apply
                                    Less     At     At
                                                           2-3
              Frequency             than   least  least
                          Never                          times   Every day
                                   once a once a once a
                                                        a week
  Location                         month month week
Home                                                           
Deaf Club/Society                                              
Internet cafe                                                  
Friends’/family house                                          
Public library                                                 
College/ university                                            
Work                                                           
On the move (through
mobile telephone, lap                                          
top)
Elsewhere (please tell us where)
Q17. Name your 3 favourite websites (names or
     addresses):
1
……………………………………………………………………………..…………
2
………………………………….…..……………………………………..…………
3
…………………………………………………………………………..……………




Your Attitudes and Experiences with the Internet

Q18a. Please tick the statements you agree with.
                                                                Agree
I am confident using the Internet                                
I am afraid of doing some things on the Internet (e.g. buying
things over the Internet)                                        
I am good at searching for information on the web                
I am good at building web sites                                  

Q18b. Please tick the statements you agree with.
                                                                Agree

Using the Internet can support Deaf communities                  
Using the Internet can weaken my Deaf identity                   
Hearing people have more opportunities to have training than
deaf people                                                      

Deaf people have a greater need to use the Internet than
hearing people                                                   
Q19a. For me, the Internet is important for…
                                                                    Agree

Finding deaf-related information                                     
Finding health/local/community information                           
Finding information for my study                                     
Finding information for my work                                      
Finding other information (e.g. travel, weather)                     
Finding a job                                                        



Q19b. For me, the Internet is important for…
                                                                    Agree

Finding a partner/friend(s)                                          
Shopping                                                             
Banking                                                              
Playing online games                                                 
Having live chats                                                    
Emailing people                                                      
My personal interests (e.g. sport, celebrities, gardening, family
tree)                                                                
Downloading photos/ films                                            
Q20. Name your 3 most visited deaf-related websites:
1
…………………………………………………………………………..…………
2
…………………………………………………………………………..…………
3
…………………………………………………………………………..…………




Q21. Please tick the statements you agree with.
                                                                       Agree

I have received less discrimination against being deaf, online          

I do not talk about deaf issues online                                  
I can choose when to hide/share my identity as a D/deaf person
online                                                                  

The Internet has improved my quality of life                            


Q22. Do you find it easy to use the Internet?
     Please tick ONE
Very easy        Easy       No opinion         Difficult   Very difficult
                                                             
Q23. What would make it easier for you to use the Internet?
     Please read through the following statements and circle
     the 5 letters most important to you.
A) Lower prices of computers     F)   Better visuals on the Web

     Lower prices of Internet         Use of specialised hard/software (e.g.
B)                               G)
     access                           BSL interpretation text)
   More
C) computer/Internet-related     H)   Captioning on the web
   skills
     Training available in the        Better access (e.g. a bus, train, better
D)                               I)
     language of my choice            parking) to where computers are

     Clearer/simpler language
E)
     use on the Web




Q23a. Do you have any other changes you would like
      to see? Please tell us.
     
Your History of Internet-Related Training

     Q24 Have you had or are you currently having any
          Internet-related training, informal or formal?

     Yes   
     No    
     Q24a. If “No”, what has stopped you from having
           training?




     Q25. Where and how did you learn to use the
          Internet? (Please tick ALL that apply)
     Evening class                          
     College/university                     
     School                                 
     Public library                         
     Online courses                         
     Deafax                                 
     Deaf society                           
     Deaf Club                              
     Work                                   
     My friends                             
     My family                              
     Self-taught                            
     Anything else? (please tell us)
     
Computer/Internet at Your Home


     Q26 Do you have any of these at home?                             Yes
     Computer (PC, Mac, or laptop)                                     
     Interactive digital TV                                            
     Mobile phone                                                      
     PDA (e.g. Palm Pilot)                                             
     Textphone                                                         
     Videophone                                                        
     Webcam                                                            
     Fax                                                               




     Q27 How do you access the Internet at home?
     A dial-up connection                                               
     A high-speed Internet connection (e.g. broadband)                  
     Don’t know                                                         


     Thank you for taking the time to answer our questions! We will make
     sure that all the personal details will be kept completely confidential. If
     you leave your name and address, we will send you a summary of our
     findings. These will also be available on our website
     (http://www.geog.leeds.ac.uk/projects/deafweb/ ).
We will also be carrying out a number of interviews. If you would be
happy for someone to meet with you to talk about your experiences of
using the Internet, please give your contact details below.

Please tick the following boxes as appropriate:

I would like to receive a summary       
I would not like to have an interview   
                      A Questionnaire
                 for Non-Internet Users

We are a team of researchers from the Universities of Leeds,
Sheffield and Loughborough investigating the value of information
and communication for D/deaf and hard of hearing people.


This questionnaire is to reach D/deaf and hard of hearing people
who do not use the Internet. We are interested in why not? In what
ways can access to the Internet be improved for deaf people?


We will send you a summary of our results if you leave contact
details at the end of the questionnaire. Our results will be sent to
Deaf organisations, government departments and policy makers
that affect deaf people’s lives. All your personal details will be kept
confidential.


If you have any questions, please let us know. Our contact details
are at the end of this questionnaire – Thank you for your input!


        This project is sponsored
        by:




                www.geog.leeds.ac.uk/projects/deafweb/
About YOU!

Q1. Gender
Female            
Male              

Q2. Age ………………..

Q3. I live with... (Tick ALL that apply)

Parent(s)             
Partner               
Child(ren)            
Friend(s)             
Family e.g.
                      
grandparents
Alone                 
Other                 

Q4. The people I live with are...

Deaf                      
Hard of hearing           
Hearing                   
Mix of deaf and
                          
hearing

Q5. Work/voluntary status. Are the people you work/study with hearing
or deaf? (Please tick ALL that apply)
                                                 Mix of
                    Deaf          Hearing
                                              deaf/hearing
               surroundings surroundings
                                             surroundings
Employed                                         
Self-employed                                    
Student                                          
Volunteer
                                                 
work
Other                                            
Retired  Unemployed 

If you have chosen “Employed”, “Self-employed”, or “Other”,
please state your occupation below
Q6. Level of education. (Please tick all that apply)


GCSE / O Level                        
A Level / GNVQ / AVCE / BTEC          
Graduate degree / HND                 
Post-graduate degree                  
No formal qualification               


Q7. Have you attended the following schools? What language were
you taught in? Please tick all that apply.


                     Oral            BSL               Bilingual
Deaf School                                              
Mainstream                                               
PHU
(partially                                              
hearing unit)
Other                                                   
Please specify




Q8. Do you have any disabilities?

                                   Unseen disability e.g. diabetes,
No disability                                                        
                                   epilepsy, asthma
Blind/partially sighted           Multiple disabilities              
Wheelchair user/other
                                 Dyslexia                       
mobility difficulties
Need personal care/
                                 Other (please state)
support

Mental health difficulties   


Q9. What is your ethnic background?


White:                                  Mixed:
 British                                 White and Black Caribbean
 Irish                                   White and Black African
 Any other White background              White and Asian
Black or Black British:                   Any other Mixed background
 Caribbean                             Asian or Asian British:
 African                                 Indian
 Any other Black background              Pakistani
Chinese or other ethnic group:            Bangladeshi
 Chinese                                 Any other Asian background
 Any other
Other please state


Q10. Do you regularly attend one or more Deaf Clubs/Societies?
(please circle)
                              Yes/No


If YES, please tell us which one(s).




Q11. Preferred language (Tick ALL that apply)

BSL                                          
SSE (sign supported English)                 
Spoken English                               
Another sign language please tell us         
Another spoken language please tell us          


Q12. How do you identify yourself?

“Deaf”                               
“deaf”                               
Hard of hearing                      
Other                                



Q13. Are there computers with Internet access for you
to use at
Your home?                             
Work?                                  
university/college?                    
your Deaf club/society?                
a friend’s/relative’s house?           



 If you have Internet access at home please
 answer Q14, if not or you don’t know go to the
 next page.


 Q14. I do not use the Internet at home because………
(please tick all that apply)
I am not interested in the Internet                                 
People I live with are on the computer all the time.                
I am afraid of breaking it and not knowing what to do.              
The Internet has a lot of offensive things on it.                   
I don’t like too much technology in the house.                      
I don’t need to. If I need information I will get it elsewhere or
                                                                    
ask someone else to look it up for me.
Of the location of the computer in my house.                        
Other reasons (please tell us)                                      
If you have Internet access available to you in
your Deaf Club/Society please answer Q15, if not
or you don’t know go to Q16.



Q15. I don’t use the computers in the Deaf
Club/Society because………
                                                         Yes
They charge for using it.                                
The computers are never open for me to use at the
                                                         
times I am at the Deaf Club/Society.
I go to the Deaf Club/Society to chat and be sociable.   
There are always people using the computers.             
I wouldn’t know what to do.                              
Other reasons (please tell us)




Q16. I do not use the Internet because……. (please
tick all that apply)
I am not interested in it.                                   
I cannot afford a computer.                                  
I cannot afford an Internet connection.                      
Information on the Internet is unreliable.                   
There is nowhere for me to use it.                           
I don’t understand how to use it.                            
A hearing person taught me how to use it, but the
language barrier meant I couldn’t understand them.           
No one has taught me how to use it.                          
The Internet has a lot of offensive things on it.            
The Internet makes me nervous.                               
I don’t like computers.                                      
Other reasons (please tell us)                               
Q17. Please only tick the following statements which
you agree with.
                                                    Agree

Using the Internet can weaken my Deaf identity.
                                                     

Using the Internet can support the Deaf
community                                            

Hearing people have more opportunities than deaf
people to undertake computer training.
                                                     


Deaf people have more opportunities to use the
Internet than hearing people.                        

Deaf people have greater need to use the Internet
than hearing people.                                 
Q18. What would make it easier for you to use the
Internet? Please read through the following statements
and circle the 5 letters most important to you.

A)   Lower prices of computers   F)   Better visuals on the Web
                                      Use of special hard/software
     Lower prices of Internet
B)                               G)   (e.g. BSL interpretation of
     access
                                      text)
     More
C)   computer/Internet-related   H)   Captioning on the web
     skills
                                      Better access (e.g. a bus,
     Training available in the
D)                               I)   train, better parking) where
     language of my choice.
                                      computers are
     Clearer/simpler language
E)
     use on the Web



Q18a Do you have any other changes you would like to
see? Please tell us.
              Information and communication


Q19. Where do you get general information e.g.
weather, news, film times etc. (please tick all that
apply)

Libraries                                              
Books you own                                          
Ask people (e.g. friends, family, social worker etc)   
Leaflets                                               
Magazines                                              
Newspapers                                             
Television                                             
DVDs/videos                                            
Deaf Club/Society                                      
Deaf related charities/organisations                   
Other please tell us.


Q20. Where do you get deaf related information?
(please tick all that apply)
Libraries                                              
Books you own                                          
Ask people (e.g. friends, family, social worker etc)   
Leaflets                                               
Magazines                                              
Newspapers                                             
Television                                             
DVDs/videos                                            
Deaf Club/Society                                      
Deaf related charities/organisations                   
Other please tell us.
Q21. How often do you use each of the following?
                                 2-3      At    At  Less Never
                              times a   least least than
                   Everyday     week    once once once
                                          a     a     a
                                        week month month
PDA (palm pilot)                                     
SMS (text                                            
messages)
Minicom                                                         
Videophone                                                      
Fax                                                             




  Even though you don’t use the Internet…………




Q22. Have you ever had any                      Yes             No
                                                               
computer related training?                   Please go to   Please go to
(Please tick)                                    Q23            Q24
Q23. Where and how were you introduced to the
Internet? (please tick all that apply)
Evening class                                     
College/ university                               
School                                            
Public library                                    
Online courses                                    
Deafax                                            
Deaf society                                      
Deaf Club                                         
At work                                           
Friends                                           
Family                                            
Self-taught                                       
Another place? (please tell us)





Q24. Would you like to have           Yes          No
                                                   
training on how to use the        Please go to Please go to
Internet?                            Q24a          Q25


Q24a. What is stopping you?
Q25. Even though you don’t use the Internet do you
use any of the following?

                                                             Yes
Word processing                                               
Spreadsheets                                                  
PowerPoint                                                    
E-mail                                                        
Watching DVDs                                                 
Processing photos                                             
Playing computer games                                        



Thank you for taking the time to answer our questions! We will make
sure that all the personal details will be kept confidential. If you leave
your name and address below we will send you our results in summer
2005.

We will also be carrying out a number of interviews. If you would be
happy for someone to meet with you to talk in more detail about why
you don’t use the internet, please leave contact details below.

Name ………………………………………………………………………...

Address …………………………….………………………………..………

………………………………….……………………………………………..

SMS .…………………………………………………………………………

E-mail ………………………………………………………………..………

Minicom .……………………………………………..………………………

Language of your choice …………………………………..………………

 I would not be interested in doing an interview.
 I would like to be sent the results of the project when they are ready.

				
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