CELEBRATING CELEBRATING - US Airways

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					                Celebrating
                HispaniC
                Heritage M ntH
                                                       Celebración del Mes de la Herencia Hispana

                    Hispanic Heritage Month begins September 15th, the anniversary of independence
                    for five Latin American countries – Costa Rica, El Salvador, Guatemala, Honduras,
                    and Nicaragua – that all declared independence in 1821. Today, more than
                    35 million people in the United States identify themselves as Hispanic or Latino.

                    We asked our Hispanic readers to share their stories with us. We wanted to know
                    who influenced them early on, what they value right now, and what they share
                    as mentors.

                    We are proud to introduce these individuals to you; we applaud their efforts
                    and celebrate their achievements.

                    We hope you’ll enjoy meeting them.



                                                                  Ramon B. Martin                Executive Vice President, World Service Americas
                                                                  American Express Company
                                                                  HEADQUARTERS: New York, New York
                                                                  WEB SITE: www.americanexpress.com
                                                                  PRIMARY BUSINESS: Financial services & insurance/banking/credit services.
                                                                  EMPLOYEES: 59,000 employees world wide

                                                                What is your definition of leadership?
                                                                A leader is someone who makes a positive impact on people’s lives – both profes-
                                                                sionally and personally. A leader also creates followership. This happens when people
                                                                achieve more under your leadership than they ever thought they would.

  EDUCATION: Bachelor’s Degree in                               What is your most rewarding career accomplishment?
  Industrial Engineering with an MBA from                       My career accomplishments are on going. For example, each time my team wins or
  the Instituto Empresa in Madrid and an
                                                                achieves a goal – that’s an accomplishment. Each time my team members progress
  ABS from Harvard
                                                                professionally or personally – that’s an accomplishment. Each time I hear about my
  WHAT I’M READING: Right from the
  Start, by Dan Ciampa; Garoé, by Alberto
                                                                team members’ personal successes – that’s an accomplishment.
  Vazquez-Figueroa                                              What are the personal and/or professional sacrifices to being leader?
  MY PHILOSOPHY: To be true to my                               One of the sacrifices a leader will make is that of time. So always strive to have a bal-
  principles which are: family first; do the
                                                                ance between your personal and your professional life. Be aware of the decisions you’re
  right thing; and have a positive impact on
  other people’s lives.                                         making and how those decisions will impact where you’re spending your time.
                                                                Be clear at all times about your own principles and priorities. This helps as you
  INTERESTS: My interests are around
  family activities. I also enjoy horseback                     attempt to maintain a balanced personal and professional life.
  riding, skiing and reading.



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                                                            Carlos (Charlie) Vizoso                        Regional Vice President, ARAMARK Healthcare
                                                                                                                                           ArAMArK
                                                                                                                   HEADQUARTERS: Philadelphia, Pennsylvania
                                                                                                                             WEB SITE: www.aramark.com
                                                                                                                    PRIMARY BUSINESS: Professional services.
                                                                                                                                    EMPLOYEES: 255,000

                                          Who in your family has had the most impact on your success?
                                          One of the largest, most successful landowners in Cuba, my grandfather left the coun-
                                          try in 1960 with nothing, but his family was by his side. He did not speak English,
                                          but he started working to support his entire extended family as soon as he arrived in
                                          Miami. He worked tirelessly and held a variety of jobs just to make the ends meet.
  EDUCATION: PSU Bachelors in Liberal
  Arts
                                          Today, he is fluent in English, an extremely successful businessman and has been
                                          married for 65 years. To me, there is no greater model for personal and professional
  WHAT I’M READING: Switch: How
  to Change Things When Change Is Hard,   success as my grandfather who, against all odds, made a life for himself and his family
  by Cheap Heath                          that we could all be proud of.
  MY PHILOSOPHY: Always do the            What is your most rewarding career accomplishment?
  right thing.
                                          I feel an incredible sense of accomplishment when I watch those I’ve mentored and
  INTERESTS: Family and Boating.          coached throughout my career grow into executive positions with strong responsibili-
                                          ties and become great leaders.
                                          What advice can you provide for young leaders?
                                          Good is never good enough. Strive to be the best at everything you do – both in your
                                          personal and professional life.



                                             Angela Maria Messer                  Senior Vice President
                                                              booz Allen Hamilton
                                                   HEADQUARTERS: Washington, District of Columbia
                                                                      WEB SITE: www.boozallen.com
                                             PRIMARY BUSINESS: Technology and management consulting.
                                                                               EMPLOYEES: 22,000+

What is your definition of leadership?
A true leader is one who has the ability to persuade people to follow. They establish
the direction of their work to influence and align others toward a common goal –
motivating and committing them to action all while making them responsible for
their actions and performance.
                                                                                                                        EDUCATION: BS Management Engi-
What advice can you provide for young leaders?                                                                          neering (United States Military Academy),
                                                                                                                        MS Management (Florida Institute of
To be successful, you need to first come to know yourself. Next, you should work to
                                                                                                                        Technology)
master the art of listening and two-way communication. This will help you to develop
                                                                                                                        WHAT I’M READING: The Fourth Star,
lasting relationships – ones based on respect, rapport, and trust. Developing your                                      by Greg Jaffe and David Cloud; Cyber War
leadership skills is not something you can accomplish quickly; it’s a journey you take                                  by Richard Clarke; Leadership Secrets of
throughout your life. Along the way, find mentors to help you navigate your options                                     Hillary Clinton, by Rebecca Shambaugh

and inform your decisions at every stage of your career.                                                                MY PHILOSOPHY: Do the right thing;
                                                                                                                        make a difference.
Given the chance, would you do anything differently?
                                                                                                                        INTERESTS: Travel, music, dance, and
The experiences and choices I’ve made along the way have shaped the person I am
                                                                                                                        outdoor activities like diving, boating, and
today. I believe you should continue to look forward and embrace past experiences to                                    cycling.
improve future decisions.


                                                                        P ro f i l e s i n D i v e r s i t y J o u r n a l   September/OctOber 2010                    201
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  Irving David Ramirez                           Vice President and Division Manager
  CACi international inc
  HEADQUARTERS: Arlington, Virginia
  WEB SITE: www.caci.com
  PRIMARY BUSINESS: Government contractor.
  EMPLOYEES: 13,100

Who in your family has had the most impact on your success?
My father. He enlisted in the United States Air Force and worked tirelessly to make
a difference for our country and provide for our family. I witnessed the personal sac-
rifices he made to do the right thing. He taught me about commitment, hard work,
love for country, and respect for the military.
                                                                                                                             EDUCATION: Bachelor of Science,
What are the personal and/or professional sacrifices to being leader?                                                        Computer and Information Science, 1984,
                                                                                                                             The Ohio State University
You are never “off the job” – as the leader of my organization, I am accessible to my
team 24/7. To avoid favoritism and bias, I maintain only professional relationships                                          WHAT I’M READING: Think Again, by
                                                                                                                             Sydney Finkelstein; The Power of One, by
with my team. I set the example for my team by being willing to work harder than                                             Bryce Courtenay
anyone else.
                                                                                                                             MY PHILOSOPHY: Epictetus once said,
What are the personal and professional risks a leader should take?                                                           “It is the emergence out of the darkness
                                                                                                                             that makes the sunrise so splendid.”
Leaders must be willing to put their personal and professional reputations on the line.
They cannot sit back and think of the consequences taking action or making a deci-                                           INTERESTS: Running, Buckeye (Ohio
                                                                                                                             State) sports, MLS Soccer, playing the
sion will have on their reputation. Effective leaders listen to their teams’ advice and
                                                                                                                             trumpet, Siberian Huskies, and spending
counsel and then trust in their own abilities to make the right decisions.                                                   time with my friends and family.




                                                                 Kristina Robinson             Director of Research Project Management
                                                                 Cardinal Health
                                                                 HEADQUARTERS: Dublin, Ohio
                                                                 WEB SITE: www.Cardinalhealth.com
                                                                 PRIMARY BUSINESS: Healthcare services.
                                                                 EMPLOYEES: 30,000+

                                                               What is your definition of leadership?
                                                               Leadership is having a vision/goal, making it real to people and getting their commit-
                                                               ment to support it. It’s about surrounding oneself with the best people and trusting
                                                               them to execute to achieve a common goal.

  EDUCATION: ?                                                 What is your most rewarding professional accomplishment?
                                                               Most rewarding for me is the varied experiences I have had – numerous roles in IT
  WHAT I’M READING: ?
                                                               and recently a role in the business which has given me such an appreciation for the
  MY PHILOSOPHY: ?.
                                                               work that we do and how we affect our customers.

  INTERESTS: ?.                                                What are the personal and professional risks a leader should take?
                                                               Be honest and be yourself at all times. Get to know people, and let them get to know
                                                               you on a personal level.
                                                               Take accountability when things go wrong, and give credit to your team when things
                                                               go right.
                                                               Don’t be afraid to say “I don’t know.” It’s important for building credibility. Also, be
                                                               sure to get an answer, follow up and bring closure.


202       P ro f i l e s i n D i v e r s i t y J o u r n a l    September/OctOber 2010
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  Carlos L. Aguilera                     Vice President and General Manager Business Development
  Chevron
  HEADQUARTERS: Houston, Texas
  WEB SITE: www.chevron.com
  PRIMARY BUSINESS: Oil and gas exploration and production.
  EMPLOYEES: 7,500

What is your most rewarding career accomplishment?
My greatest reward was seeing the faces of my local staff when we completed a successful
turn-around for a struggling project in Latin America a decade ago. We went from los-
ing $150 million a year to earning $20 million annually. Success was achieved by believ-
ing in the staff, focusing on safety first, and then concentrating on becoming cash flow
                                                                                                                             EDUCATION: MBA – MIT and BS,
positive. When I left, I could see they were filled with confidence, knew they had made                                      Geology – LSU
great accomplishments and would continue to grow personally and professionally.
                                                                                                                             WHAT I’M READING: The Little Zen
What’s the worst fault a leader can have?                                                                                    Companion, by David Schiller; Where
                                                                                                                             Have All the Leaders Gone?, by Lee Iacocca
Very simply, when leaders stop listening. I’ve learned the greatest ideas and solutions
many times come from the work force. Our job as leaders is to create an environment                                          MY PHILOSOPHY: Life is a journey;
                                                                                                                             explore, create and give credit to those
where people feel free to voice their opinions, fears, concerns, and solutions.                                              who enrich the voyage.
What are the personal and professional risks a leader should take?                                                           INTERESTS: The art of painting (my
After careful, thorough analysis and evaluation, believe in yourself and stick to your                                       wife is an artist), the growth of my
                                                                                                                             children, vintage cars, Science Technology
conclusions, even if they’re unpopular. Others may not appreciate your recommenda-
                                                                                                                             Engineering and Math (STEM) education,
tions at the time, but they will respect your conviction, even if you are proved incor-                                      golfing, and overall health.
rect later on.



                                                                  Sergio M. Garcia           Senior Director of Business & Product Management
                                                                  Cricket Communications, inc.
                                                                  HEADQUARTERS: San Diego, California
                                                                  WEB SITE: www.mycricket.com
                                                                  PRIMARY BUSINESS: Wireless operator.
                                                                  EMPLOYEES: 4,000

                                                                What is your definition of leadership?
                                                                Leadership is not just about recognizing your team’s strengths and weaknesses, but
                                                                recognizing when to coach and when to follow. A good leader needs to recognize the
                                                                ecosystem on which success depends. Leadership starts by recognizing one’s own limits
                                                                and by ensuring that you lead by example. It is then followed by one’s own ability to
  EDUCATION: San Diego State Uni-
  versity: BA in Political Science with legal
                                                                bestow confidence on to others to do that 5% that they did not believe could
  emphasis & Economics                                          be achieved.
  WHAT I’M READING: An average of                               What’s the worst fault a leader can have?
  250 emails a day
                                                                Ego. I try to hire people who are smarter than me. Not only does this produce better
  MY PHILOSOPHY: It is as much about                            company results, but it forms a greater sense of teamwork.
  the journey as it is about the end result.
                                                                What advice can you provide for young leaders?
  INTERESTS: Family life, Golf, & wireless
  devices.                                                      As a young leader, it is very tempting to get caught up in the end goal. However,
                                                                much of true leadership stems from recognizing the value in the experience gained
                                                                along the way. I have found that leaders who fail to recognize this, have a difficult
                                                                time producing consistent results.



204        P ro f i l e s i n D i v e r s i t y J o u r n a l    September/OctOber 2010
                                                                Ahmed Velez        General Manager, CVS/pharmacy Operations, Puerto Rico
                                                                                                                CVs Caremark
                                                                                                HEADQUARTERS: Woonsocket, Rhode Island
                                                                                               WEB SITE: www.cvscaremark.com, www.cvs.com
                                                                                                      PRIMARY BUSINESS: Health care, retail.
                                                                                                                     EMPLOYEES: 211,000

                                             What is your definition of leadership?
                                             People who create an environment of trust, support, teamwork and open communica-
                                             tion. Those that inspire and lead towards desired outcomes by working through the
                                             strengths of his or her team to build a strong and successful business.

EDUCATION: Registered Respiratory            What’s the worst fault a leader can have?
Therapist (2-year degree)                    Not appreciating or using the diverse assets on his or her team to help a company
WHAT I’M READING: The 21 Irrefutable         grow. Diversity brings new ideas that foster success; not listening to these discourages
Laws of Leadership, by John C. Maxwell       creativity from the team. It’s extremely important to make it safe for people to offer
MY PHILOSOPHY: Your only as good as          their ideas and create an environment of support and teamwork.
the people you surround yourself with.
                                             What advice can you provide for young leaders?
INTERESTS: Watching my son play              Know that people may resist change or may not want to adapt to and embrace your
peewee football, weightlifting and playing
music (singer and percussionist).            leadership style, especially when you’re young and up-and-coming.
                                             Be innovative, and think outside the box – however, don’t expect things to go per-
                                             fectly, and treat errors and experiences as learning opportunities.




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  John Vegas               Regional Vice President of Sales, Institutional
  Ecolab, inc.
  HEADQUARTERS: St. Paul, Minnesota
  WEB SITE: www.ecolab.com
  PRIMARY BUSINESS: Development, manufacturing, sales and service.
  EMPLOYEES: 26,000 worldwide

What is your most rewarding professional accomplishment?
In a previous Ecolab role, I received a Pewter Plate award. It’s given annually to an
associate who makes a significant contribution to the organization and represents our
culture values of Spirit, Pride, Passion, Commitment, Determination and Integrity. It
was very rewarding and humbling to be recognized by my peers.
                                                                                                                      EDUCATION: BA, Bowdoin College and
What obstacles have you overcome in your career to date, and how has this made                                        MSOD, American University
you a better leader?                                                                                                  WHAT I’M READING: Never Give In! –
Early in my career, my education, cultural background and age created difficult chal-                                 The Best of Winston Churchill’s Speeches,
                                                                                                                      by Winston S. Churchill
lenges. The managers who reported to me were 20+ years older and had more experi-
ence. After openly recognizing that they were technically much stronger than I was, I                                 MY PHILOSOPHY: “Never forget where
                                                                                                                      you came from or who you are.”
focused on building trust by being open, honest and supportive.
                                                                                                                      INTERESTS: Time with family and being
What is the best advice you have ever received?                                                                       active (triathlons, marathons).
“Learn new things every day.” I began my career in a management training program.
While I was ambitious and committed, it was evident I knew very little about the
business. By asking questions and keeping an open mind, I built strong mentoring
relationships that have lasted throughout much of my career.



                                                                 Luis J. Diaz    Chief Diversity Officer
                                                                 gibbons p.C.
                                                                 HEADQUARTERS: Newark, New Jersey
                                                                 WEB SITE: www.gibbonslaw.com
                                                                 PRIMARY BUSINESS: Law firm.
                                                                 EMPLOYEES: 373

                                                               Who in your family had the most impact on your success?
                                                               My mother, Caridad Diaz, had the greatest impact on my success. After immigrat-
                                                               ing from Cuba in 1970 with two small children, her daily sacrifice and work ethic
                                                               inspired my sister and I to always do our best. She instilled in us a love of family, a
                                                               love of learning, and a genuine sense of gratitude to this great nation.
  EDUCATION: BS, Cook College,
  Rutgers University and JD, Rutgers                           What is your most rewarding career accomplishment?
  University School of Law
                                                               I have been very blessed in my professional career to have worked with some incred-
  WHAT I’M READING: Obstacles                                  ible lawyers at places like Fennemore Craig, IDT Corporation, and now at Gibbons
  Welcome: Turn Adversity To Advantage in
  Business and Life, by Ralph de la Vega
                                                               P.C. However, my most rewarding career accomplishment is not based on the success
                                                               I have enjoyed representing clients, although I derive great joy from helping others.
  MY PHILOSOPHY: The Golden Rule:
  Do unto others as you would have them
                                                               Instead, my greatest accomplishment has been the opportunity to serve as a Chief
  do unto you.                                                 Diversity Officer at Gibbons P.C. Gibbons has a long history of tackling some of the
  INTERESTS: Family reunions, community
                                                               toughest issues in the legal industry. Its Women’s Initiative and Gibbons Fellowship
  service via U.S. Hispanic Advocacy Asso-                     are a model for the industry. Thus, the chance to lead an effort to level the playing
  ciation. Leadership New Jersey, horseback
                                                               field for diverse attorneys while working within an AMLAW 200 firm is serendipi-
  riding, computing, diversity advocacy, and
  writing.                                                     tous. We have launched a comprehensive initiative at Gibbons P.C. that encompasses
                                                               all aspects of diversity: workplace, supplier and marketplace.

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                                                      Andrés T. Tapia      Chief Diversity Officer / Emerging Workforce Consulting Leader
                                                                                                        Hewitt Associates
                                                                                                     HEADQUARTERS: Islandia, New York
                                                                                                                  WEB SITE: www.ca.com
                                                                                   PRIMARY BUSINESS: IT software management and solutions.
                                                                                                                      EMPLOYEES: 13,700

                                           What is your definition of leadership?
                                           Understand why we are where we are, articulate where we could end up if nothing
                                           changes, and declare a compelling vision of the future and the plan to get there.
                                           What is your most rewarding career accomplishment?
EDUCATION: Northwestern University,        Successfully making diversity into a business issue that has generated revenue,
BA History                                 enhanced our brand, stimulated greater creativity and innovation, and in the process,
WHAT I’M READING: The Promise:             inspired us to become even more diverse and inclusive as an employer.
President Obama, Year One, by Jonathan
Alter
                                           What are the personal and professional risks a leader should take?
                                           Once you have mastered the rules of the game, have the courage and boldness to
MY PHILOSOPHY: Se hace el camino
al andar – as a leader one must be bold
                                           know when to break them to change the game.
enough to chart a path where there isn’t
                                           What was the defining moment in your life in which you understood your
one.
                                           leadership?
INTERESTS: Anything that connects
people to one another – salsa, fútbol,
                                           The first time I had to make a decision that was not popular, nor understood, but
community service, a great story.          given the circumstances and what we knew as a leadership team, was the right thing
                                           to do.




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  Juan Carrera                Vice President Global Operations
  itt Corporation
  HEADQUARTERS: Morton Grove, Illinois
  WEB SITE: www.ITT.com
  PRIMARY BUSINESS: Residential commercial water.
  EMPLOYEES: 3,600

Who is/was your most influential leadership mentor and why?
My Father, because he came from very poor family with out any resources and he is
educated with an MBA and great example for his Family.
What is your most rewarding professional accomplishment?
When one of my previous companies was ready to close a facility for poor performance                                     EDUCATION: BS, Electronic System
and I had the opportunity to turn it around and came the best facility in the system.                                    Engineer, Tec de Monterrey University

What’s the worst fault a leader can have?                                                                                WHAT I’M READING: Execution: The
                                                                                                                         Discipline of Getting Things Done, by Larry
Fail to their commitments with their people.                                                                             Bossidy, Ram Charan, and Charles Burck
What advice can you provide for young leaders?                                                                           MY PHILOSOPHY: Focus on the right
Be focus and work hard.                                                                                                  things; the results will be there.

What was the defining moment in your life in which you understood your                                                   INTERESTS: Family.

leadership?
When I was a production supervisor and enjoyed to work with people regardless the
amount of time invested at work and the income, the satisfaction was everyday in
executing the plans and seen the people enjoying success.



                                                                 Juan Pablo Villalobos         Senior Vice President Kellogg Co. / President US Morning Foods
                                                                 Kellogg
                                                                 HEADQUARTERS: ?
                                                                 WEB SITE: www.?.com
                                                                 PRIMARY BUSINESS: ?.
                                                                 EMPLOYEES: ?,000

                                                               What advice can you provide for young leaders?
                                                               Be humble. If we want to be successful, we need to learn from others. We need to
                                                               have the humility to learn from multiple life experiences, both personal and work
                                                               related. We need to open our minds to different points of view, listen a lot and always
                                                               look for the positives in our bosses, colleagues and friends. I know the new genera-
  EDUCATION: Industrial Engineer
                                                               tions are very well prepared, but being wise in listening for learning will accelerate
  WHAT I’M READING: Good to Great,                             their own development as leaders.
  by Jim Collins; The Lost Symbol, by Dan
  Brown                                                        What are the personal and professional risks a leader should take?
  MY PHILOSOPHY: A great company is                            As a leader you need to have a vision…a long-term goal you can sell to the people
  formed by capable, happily engaged and                       you are trying to influence, which can be family, friends or your team, and if accom-
  growing individuals, that when they win,
  the company wins.
                                                               plished, will generate benefits not only for the group but, more importantly, for each
                                                               individual. When you think about the future there are many unknowns. You cannot
  INTERESTS: My family, cooking, traveling,
  golf.
                                                               be certain of everything, so understandably it is very difficult to have a strong convic-
                                                               tion about your future aspirations. However, if you embrace those thoughts with
                                                               passion, it will serve as a beacon to guide your actions, be consistent, and get the satis-
                                                               faction of moving in the right direction and eventually accomplishing your goals. This
                                                               requires taking a lot of risks and courage to embrace your journey.

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                                                                                  Rebecca Priegues Sproul                  Audit Partner
                                                                                                                     KpMg llp
                                                                                            HEADQUARTERS: New York City, New York
                                                                                                          WEB SITE: www.us.kpmg.com
                                                                                       PRIMARY BUSINESS: Audit, tax and advisory services.
                                                                                                    EMPLOYEES: Approximately 21,000

                                         Who in your family has had the most impact on your success?
                                         My parents have had the most impact on my success. They made sure that my siblings
                                         and I had access to a higher education, and they’ve always been very supportive of all
                                         of my endeavors, both academically and professionally. Most important, my parents
                                         help with the care of my two children. Knowing that they’re looking after the kids
EDUCATION: BS, Accounting, MBA,
Florida International University
                                         while my husband and I are working late or attending a client meeting out of town
                                         has allowed me to focus on my work and become successful. Life is a matter of pri-
WHAT I’M READING: The Bourne
Objective, by Robert Ludlum              orities, and family takes priority. But for those times when work is the priority, my
                                         parents are there to back me up and provide the peace of mind I need to perform and
MY PHILOSOPHY: Work smarter, not
harder.                                  be successful.
INTERESTS: Family time and reading (on   Given the chance, would you do anything differently?
the iPad™).                              Although it hasn’t always been easy, there is nothing I would do differently. The deci-
                                         sions I’ve made throughout my career, both good and bad, have enabled me to achieve
                                         the goals I set for myself. Every major decision has allowed me to learn something that
                                         could be applied in the future.




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                                                                                               Martha Carranza Artiles               Global Chief Diversity Officer
                                                                                                                                      Manpower inc.
                                                                                                                            HEADQUARTERS: Milwaukee, Wisconsin
                                                                                                                                   WEB SITE: www.manpower.com
                                                                                                                           PRIMARY BUSINESS: Employment services.
                                                                                                                                             EMPLOYEES: 28,000

                                                               What is your most rewarding career accomplishment?
                                                               Coaching and mentoring individuals that are often the first in their family to com-
                                                               plete college. Helping them learn how to be successful in an environment where they
                                                               are one of few visibly diverse people.

  EDUCATION: BS, Mechanical                                    What’s the worst fault a leader can have?
  Engineering, Santa Clara University                          That they know everything and don’t need to broaden their perspective through con-
  WHAT I’M READING: Eat, Pray, Love,                           tinuous learning or surrounding themselves with people that think differently. Also
  by Elizabeth Gilbert                                         lacking empathy and compassion.
  MY PHILOSOPHY: “Be the change that                           What advice can you provide for young leaders?
  you want to see in the world.”
  – M. Gandhi
                                                               Don’t forget the community you came from – give back by mentoring and bringing
                                                               others up behind you.
  INTERESTS: Spending time with my
  husband and two grown children.                              What are the personal and/or professional sacrifices to being leader?
                                                               You sacrifice time that often affects the time you spend with your family. To deal with
                                                               this it is good to create clear distinction between family time and work time and not
                                                               allow the two to mix.




                                                               Rick Gomez       Vice President Marketing, Coors Brands
                                                                                                   MillerCoors
                                                                                         HEADQUARTERS: Chicago, Illinois
                                                                                          WEB SITE: www.MillerCoors.com
                                                                                              PRIMARY BUSINESS: Beer.
                                                                                            EMPLOYEES: More than 8,700

Who is/was your most influential leadership mentor and why?
While I have been very fortunate to have had several leaders serve as coaches and
mentors to me, one in particular stands out. What she did for me was invaluable.
She believed in me. She gave me opportunities to expand my responsibilities and to
stretch myself. She pushed me out of my comfort zone and provided the coaching
                                                                                                                            EDUCATION: B.A., Dartmouth College
and inspiration to succeed. When I asked her how I could re-pay her, she simply said
to do the same for others. I believe that we all have a duty to coach and mentor oth-                                       WHAT I’M READING: The Girl with the
                                                                                                                            Dragon Tattoo, by Stieg Larsson
ers. It is what builds great organizations and great leaders.
                                                                                                                            MY PHILOSOPHY: Give it your all.
What is your definition of leadership?                                                                                      Don’t settle. And play to win!
I believe leaders are meant to serve their teams. Their role is to remove obstacles so
                                                                                                                            INTERESTS: Training for marathons and
their teams can perform and thrive. Leaders foster an environment that encourages                                           triathlons; Eating out; Traveling.
collaboration, creativity and a results orientation.
What advice can you provide for young leaders?
Strive to make an impact every day. Be a change agent who constantly looks for
opportunities to drive improvements. Identify ways to make things faster, more effec-
tive, more impactful. Don’t settle for the status quo.


210       P ro f i l e s i n D i v e r s i t y J o u r n a l    September/OctOber 2010
  Joseph Pradas            Director, Joint Ventures & Business Development
  national grid
  HEADQUARTERS: London, England
  WEB SITE: www.nationalgrid.com
  PRIMARY BUSINESS: International energy delivery company.
  EMPLOYEES: 28,000

Who in your family has had the most impact on your success?
My dad had a very strong work ethic, which he brought with him when he arrived in
this country from Spain with my mom and seven children, in the early 1960s. He also
had very strong views about the value of a solid education, which led to all seven of us
receiving post graduate degrees.
                                                                                                                             EDUCATION: Civil Engineering,
What is your most rewarding career accomplishment?                                                                           Manhattan College; MBA Finance,
                                                                                                                             New York University
Leading a large team of highly motivated, qualified and multi-disciplined profes-
sionals from within National Grid and outside of the company, in pursuit of a major                                          WHAT I’M READING: Game Change, by
                                                                                                                             John Heilemann and Mark Halperin
joint venture investment opportunity in the Northeast. The project was a high profile
energy facility with a very complex set of financial, operating and regulatory issues, all                                   MY PHILOSOPHY: Think positive, stay
                                                                                                                             flexible and remember that this is the first
of which were successfully addressed by the team.                                                                            day of the rest of your life.
What advice can you provide for young leaders?                                                                               INTERESTS: Golf, Skiing, Travel.
I think it’s very important to have a positive attitude in the way you approach your
job and your career in general. Here are a few thoughts: stay focused; do the right job;
excel in it; lead by example; don’t take yourself too seriously; don’t be consumed by it;
and, remember that the next exciting opportunity is right around the corner.




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                                                                                                    Douglas J. Farmer (Perez)                  Managing Shareholder
                                                                            ogletree, Deakins, nash, smoak & stewart, p.C.
                                                                                                         HEADQUARTERS: Greenville, South Carolina and Atlanta, Georgia
                                                                                                                                WEB SITE: www.ogletreedeakins.com
                                                                                                                                      PRIMARY BUSINESS: Law firm.
                                                                                                                                                    EMPLOYEES: 900

                                                            What is your definition of leadership?
                                                            I manage a group of prima donnas – all highly skilled and talented at what they do.
                                                            I have found that to lead this group effectively, you need to walk beside them, not
                                                            ahead of them. I feel I am most successful when I am bringing someone to the top of
                                                            their game and they have no idea that leadership is in the room.
  EDUCATION: J.D., Harvard Law School;
  A.B., magna cum laude, Harvard College;                   What advice can you provide for young leaders?
  Rotary Graduate Scholar; Universidad Na-
                                                            Limit the amount of time you spend drilling down on people’s weaknesses. You will
  cional Autonoma de Mexico, Mexico City
                                                            get more bang by looking for and developing your people’s strengths, and positioning
  WHAT I’M READING: Justice: What’s
  The Right Thing to Do?, by Michael Sandel
                                                            them in your organization to take advantage of those strengths. Your job will be made
                                                            much easier by getting the right people on the bus in the first place.
  MY PHILOSOPHY: I’ve been really lucky
  . . . The harder I work, the luckier I get.               What are the personal and professional risks a leader should take?
  INTERESTS: Travel photography; Tennis.                    Our profession remains highly stratified by any measure – race, sex, national origin,
                                                            sexual orientation, disability. I think we have been far too cautious in advancing
                                                            diverse lawyers up the ranks, and advancing diverse partners in to meaningful leader-
                                                            ship roles. What we do is not rocket science. What may seem like risk may in reality
                                                            present no risk at all.



                                         Edward Salas                  Senior Vice President, Engineering and Operations
                                                                Pacific Gas and Electric Company
                                                                                 HEADQUARTERS: San Francisco, California
                                                                                              WEB SITE: www.PGE.com
                                                                                 PRIMARY BUSINESS: Gas and electric utility.
                                                                                       EMPLOYEES: Approximately 20,000

What is your most rewarding career accomplishment?
I have had the privilege of being a leader in two different industries (Telecom and
Energy). I feel particularly good about my work at Verizon Wireless, where we helped
establish and grow a new and critical communications segment. At PG&E, I am
proud of the fact that we are helping to lead the industry in the emerging Smart Grid
                                                                                                                                EDUCATION: BA, Psychology; PMD
arena. Here, I am the lead officer responsible for our company’s strategy and execu-                                            (Harvard Business School)
tion during this exciting time.
                                                                                                                                WHAT I’M READING: Crucial Conversa-
What are the personal and/or professional sacrifices to being leader?                                                           tions, by Kerry Patterson

I make choices as a leader about setting future direction, how to resource work, and how                                        MY PHILOSOPHY: Communicate, listen
to lead my teams to contribute at a very high level. Some of the decisions I make and                                           and make others successful.

approaches I take to leadership don’t always make me popular. I have to give feedback                                           INTERESTS: Reading, boating, hiking.
that people don’t want to hear, I’ve had to shut down parts of a business, lay off people
and affect their lives and that of their families. All of these decisions are tremendously
challenging and I don’t make them lightly. In addition, I was very fortunate; I married
a wonderful woman who really managed our home life, which gave me the freedom to
focus on the business. The partnership we have made it possible for me to succeed.


212        P ro f i l e s i n D i v e r s i t y J o u r n a l    September/OctOber 2010
  Jose Luis Bravo           Chief Scientist
  royal Dutch shell
  HEADQUARTERS: The Hague, The Netherlands
  WEB SITE: www.shell.com
  PRIMARY BUSINESS: Global group of energy and petrochemical companies.
  EMPLOYEES: Approximately 101,000

What is your definition of leadership?
Thought leadership is the one that intrigues me. How can one individual influence
the course of large organisms by the power of his/her original thoughts and communi-
cation abilities. Leadership by vision.
What is your most rewarding career accomplishment?                                             EDUCATION: Undergraduate, Univ.
The recognition of my abilities and influence when I was asked to step into the Chief          Iberoamericana (Mexico City), Graduate,
                                                                                               Univ. of Texas at Austin
Scientist role at Shell. In a more particular way, to be able to implement/produce sev-
eral innovative technically and commercially successful chemical processes using very          WHAT I’M READING: Any subjuct
                                                                                               matter covering photons to fuels
fundamental engineering concepts and science.
                                                                                               MY PHILOSOPHY: Play to your
What advice can you provide for young leaders?                                                 strengths, manage your weaknesses; Prag-
Do what you have passion for, always speak the truth; the rest will follow.                    matic Intuition and Sincerity win the day.

What are the personal and/or professional sacrifices to being leader?                          INTERESTS: Hunting, fishing, the com-
                                                                                               plexities of human behavior, Chemical
None, it is a part of one’s life. Your abilities to lead well, if genuine, translate well to   Engineering; what makes a good leader.
all your relationships and your personal life if you are passionate and curious.




                                                      rockwell
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                                                                                                         Ramon E. Coto, CPA                CFO, UnitedHealthcare
                                                                                                                  UnitedHealthcare (UHC)
                                                                                                                         HEADQUARTERS: Minnetonka, Minnesota
                                                                                                                                       WEB SITE: www.uhc.com
                                                                                                                    PRIMARY BUSINESS: Health insurance & services.
                                                                                                                                            EMPLOYEES: 31,000

                                                           Who is/was your most influential leadership mentor and why?
                                                           I was fortunate to have a wonderful mentor during my tenure at the international
                                                           accounting firm of Deloitte & Touche. From my initial recruiting visit to the time I
                                                           left the firm as a Senior Manager, Maritza Gomez Montiel (D&T partner) provided
                                                           me the type of personal guidance and professional advice that helped form the foun-
  EDUCATION: BBA, Florida International
  University
                                                           dation of my success. To this day, over fifteen years since leaving D&T, Maritza and I
                                                           remain close friends.
  WHAT I’M READING: Pursuit of Honor,
  by Vince Flynn; Creating Teams with an                   What is your definition of leadership?
  Edge, by Harvard Business School
                                                           Leadership is so much more than being a good manager. A good manager can cer-
  MY PHILOSOPHY: There is no “I” in                        tainly take on a job or a project and drive a successful outcome. However, a leader
  TEAM.
                                                           will also develop people who will follow and become leaders in their own right.
  INTERESTS: Playing Softball and Chevy                    Leadership is about laying out a vision, providing people the tools and resources,
  Corvettes.
                                                           being open to listening to different points of view, and knowing when to course-
                                                           correct to achieve the desired result. The last but certainly one of the most important
                                                           aspects of leadership is the ability to recognize the accomplishment of others.




                                           Madeleine Gray                Vice President, Business Technology Delivery
                                                                                                Us Airways
                                                                                   HEADQUARTERS: Tempe, Arizona
                                                                                       WEB SITE: www.usairways.com
                                                                              PRIMARY BUSINESS: Airline transportation.
                                                                                                EMPLOYEES: 31,000

Who in your family has had the most impact on your success?
Two people – my mother and my husband. My mother molded my independent
spirit and set an example that with hard work, perseverance and determination, any-
thing is possible. My husband has always been my biggest cheerleader and gave me
the space and support to explore career options.
                                                                                                                           EDUCATION: Bachelor’s in Spanish &
What is your definition of leadership?                                                                                     Sociology, University of Texas, Arlington
To me, leadership is being able to set a visionary goal, inspire and enroll the team to                                    WHAT I’M READING: Multipliers: How
believe that it’s possible, then move out of the way so the team can accomplish it but                                     the Best Leaders Make Everyone Smarter,
                                                                                                                           by Liz Wiseman, Greg McKeown
always be available should they need your help.
                                                                                                                           MY PHILOSOPHY: Nothing is
What advice can you provide for young leaders?                                                                             impossible.
First of all, be humble. You’ll likely be leading folks that may be older and with more
                                                                                                                           INTERESTS: Baseball fan, reading,
experience. So you have to earn their trust by respecting their experience and listen-                                     mentoring.
ing earnestly. Admit your mistakes and don’t be afraid to show your vulnerability as
your team will then become your champions. Build strong relationships with your
peers, don’t burn bridges in the quest for success, assume you still have lots to learn
and live with integrity.


214       P ro f i l e s i n D i v e r s i t y J o u r n a l   September/OctOber 2010
  Alonzo R. Peña            Deputy Director
  Department of Homeland security
  HEADQUARTERS: Washington, District of Columbia
  WEB SITE: www.ice.gov
  PRIMARY BUSINESS: Government.
  EMPLOYEES: ICE employs approximately 19,000 people in over 400 offices worldwide

What is your definition of leadership?
Leadership is motivating people to do what’s necessary to get the job done. This is
best accomplished through the example of your own action and direction. It means
articulating the mission so that people understand it, get behind it and, ultimately,
accomplish it. Most basically, it means inspiring people to be their best.
                                                                                                                               EDUCATION: Bachelor of Science de-
What is your most rewarding career accomplishment?                                                                             gree, Pan American University, Edinburg,
                                                                                                                               TX; Senior Executive Fellowship Program,
What’s most rewarding for me is seeing that things between the U.S. Government and
                                                                                                                               Harvard University’s John F. Kennedy
the Government of Mexico are improving for the betterment of both nations, and                                                 School of Government
believing that the relationships I have made throughout my career along the southwest                                          WHAT I’M READING: The Shack, by
border have, in some small way, played a role in that.                                                                         William P. Young; God’s Middle Finger, by
                                                                                                                               Richard Grant
What advice can you provide for young leaders?
                                                                                                                               MY PHILOSOPHY: You will accomplish
Know and understand those you lead – what drives them, what they care about.
                                                                                                                               more through goodness and fairness than
Equally important, know who you are and remain true to yourself and your convic-                                               through being dictatorial and narrow-
tions. Know that to be successful, you need not only intelligence and commitment,                                              minded.

but you also need to surround yourself with people you can learn from. Your success                                            INTERESTS: Studying history (and learn-
won’t be measured by what you did alone, but by what you did together.                                                         ing from it), fishing, jogging and bike riding.




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                                                                                                             Steven Hernandez                  Vice President of Sales
                                                                                                               United states postal service
                                                                                                                                 HEADQUARTERS: Washington, D.C.
                                                                                                                                            WEB SITE: www.usps.com
                                                                                     PRIMARY BUSINESS: Mail delivery to 150 million homes, businesses and Post Offices.
                                                                                                                                                EMPLOYEES: 596,000

                                                            What is your definition of leadership?
                                                            Leadership is the extraordinary talent to inspire and motivate people to achieve a
                                                            greater goal. Effective leadership goes beyond the efficient management of resources
                                                            and productivity to attain a target. It incorporates a higher-level ability that overlays
                                                            good management processes with great people skills: listening, empathy, communica-
  EDUCATION: M.S., Management
  Science, Stanford University (Sloan),
                                                            tion, engagement, encouragement, and coaching.
  Stanford, CA; MBA, Purdue University,
                                                            What was the defining moment in your life in which you understood your leadership?
  West Lafayette, Indiana; B.S., Petroleum
  Engineering, University of Texas, Austin,                 The clearest defining moment for me and for many of us at USPS was 9/11, which
  Texas                                                     was closely followed by the Anthrax attacks. As I think back on it, there was clear
  WHAT I’M READING: The Age of Turbu-                       leadership at the top that cascaded down through the whole organization. As a
  lence, by Alan Greenspan                                  company, we were quick to communicate a plan that incorporated the needs of the
  MY PHILOSOPHY: Be an inspiration by                       American public, our employees, and business mailers. When the Anthrax attacks
  giving your best every day…and make                       occurred on the heels of 9/11, once again our leadership organization sprang into
  it fun!
                                                            action to quell the fears of employees and customers while making major changes to
  INTERESTS: Running, Biking, Reading,
                                                            our operations. I look back at those difficult days with a sense of pride knowing my
  Music.
                                                            contribution to the leadership team helped stay the course during a chaotic time.



                                                                                  Manuel S. Calero             Principal
                                                                                                      Vanguard
                                                                              HEADQUARTERS: Valley Forge, Pennsylvania
                                                                                         WEB SITE: www.vanguard.com
                                                                             PRIMARY BUSINESS: Investment management.
                                                                                  EMPLOYEES: 12,500 in the Unites States

Who in your family has had the most impact on your success?
My mother has given her entire life to her family and helping others. Every lesson she
taught me was rooted in unconditional love and service, and instilled in me the passion
to face every single day with an unwavering sense of duty and with infinite love for
God and life. She is my hero in every sense of the word, and I owe my success to her.
                                                                                                                               EDUCATION: BAS, Systems Engineering,
What’s the worst fault a leader can have?                                                                                      University of Pennsylvania
Good leaders are talented, passionate, and driven. The worst fault of a leader is to be led                                    WHAT I’M READING: Leadership and
astray by mistaking traction for purpose, by substituting the why with the how. It turns                                       the Sexes, by Michael Gurian and Barbara
                                                                                                                               Annis; To Gettysburg and Beyond, by
leadership into a hollow activity full of small victories, and leaders into good people                                        Michael Golay
blind to the broader mission.
                                                                                                                               MY PHILOSOPHY: Rise every morning
What are the personal and professional risks a leader should take?                                                             with a smile and go out with the simple
                                                                                                                               purpose of serving everyone around you.
The question shouldn’t be what risk to take but how to prepare yourself to successfully
take risks. Surround yourself with a loving family and good friends, great teachers and                                        INTERESTS: Spending time with my wife
                                                                                                                               and kids. Reading about history and theol-
mentors, be clear about who you are and what’s right and wrong, and you will ensure a
                                                                                                                               ogy. Watching college football.
good outcome every time you face risk.



216        P ro f i l e s i n D i v e r s i t y J o u r n a l   September/OctOber 2010
  Cynthia M. Medina                 E-commerce Service Center Manager
  W.W. grainger, inc.
  HEADQUARTERS: Lake Forest, Illinois
  WEB SITE: www.grainger.com
  PRIMARY BUSINESS: Distributor, facilities maintenance products.
  EMPLOYEES: 18,000

Who is/was your most influential leadership mentor and why?
Brian Hopkins is my current manager as director of our service center, and is the lat-
est of a long line of mentors I have benefited from over the years at Grainger. He has
been genuinely interested in me and cared about the development of my career. It’s
not all about “hooray for you,” but includes constructive criticism and a lot of guid-
                                                                                          EDUCATION: Bachelor of Arts, Busi-
ance. My mentors have helped me learn it’s acceptable to make mistakes, but to learn      ness, DePaul University; Currently pursu-
from them.                                                                                ing MBA at Lake Forest Graduate School
                                                                                          of Management
What was the defining moment in your life in which you understood your leadership?
                                                                                          WHAT I’M READING: Groundswell, by
Being selected as the president of Grainger’s Latino Business Resource Council last       Charlene Li; Corporate Culture Survival
year brought a whole new dimension to my understanding of leadership. It is one           Guide, by Edgar H. Schein
thing to be a leader of a business unit, where you have direct reports, but it is some-   MY PHILOSOPHY: Do the Right Thing,
thing else again to lead a volunteer organization with independent members from           Do What Feels Right.
across the country and many different disciplines within the company. I have learned      INTERESTS: International travel
different skill sets and broadened my scope of leadership in taking on this role. I       (recently China, Thailand, and France)
                                                                                          Motorcycling.
knew about different management styles, but this has been a paradigm shift in my
leadership journey that really brings that knowledge to life.




                                                               cricket
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                      Anthony E. Santiago          Vice President and Chief Procurement Officer
                                                                    Wellpoint, inc.
                                                            HEADQUARTERS: Indianapolis, Indiana
                                                                  WEB SITE: www.wellpoint.com
                                                             PRIMARY BUSINESS: Health benefits.
                                                                          EMPLOYEES: 39,000

What is your most rewarding career accomplishment?
My most rewarding career accomplishment was successfully leading the SAP imple-
mentations at Bristol-Myers Squibb. We re-engineered many of the finance processes,
configured the software and then trained our employees to use the new systems. It
was an incredibly complex, enterprise-wide initiative and most companies failed at
                                                                                                  EDUCATION: BS in Accounting, SUNY
this. We completed the implementations on time, on budget, to the great surprise of               at Buffalo; MBA from the Wharton
many. This was possible because I had a great team that was as committed as I was                 School, University of Pennsylvania
to success.                                                                                       WHAT I’M READING: The Big Short,
                                                                                                  by Michael Lewis
What advice can you provide for young leaders?
Take control of your own development. Set the bar high. Think about where you                     MY PHILOSOPHY: Highest integrity in
                                                                                                  everything you do and have the courage
want to be 5, 10 and 15 years from now and make sure you get the right job experi-                to do something different and impactful.
ences and education to fulfill your professional goals. Put yourself in situations that
                                                                                                  INTERESTS: Golf; it is my escape and
stretch your abilities and expose you to new areas of the business. And spend time                takes my mind off everything else.
mentoring and developing your people, something that all of us need to spend more
time doing.




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