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PROJECT MANAGEMENT VIRTUAL TEAMS Dionte Johnson Software Engineering Overview What is a virtual team? Different types of Virtual Teams What is project management? Project management techniques What is a Virtual Team? Peterson, Geographically Dispersed Team, describes it as “a group of individuals who work across time, space and organizational boundaries with links strengthened by webs of communication technology.” Krill & Juell: “A virtual project is a collaborative effort towards a specific goal or accomplishment which is based on ‘collective yet remote’ performance.” Basic Types of Virtual Teams Networked Teams Achieve common goal, membership is diffuse and fluid. Parallel Teams Work short term, improve a process. Project Teams Conduct projects for users, tasks are non-routine. Production Teams Perform regular work usually in one function. Service Teams Support customers, service support roles. Management Teams Work on a daily basis. Action Teams Activated in case of emergencies. Components to form a Virtual Team 1.) Location - Different geography or locations of team members. 2.) Culture - Team members from different organizations or parts of the organization. 3.) Time - Different durations or lengths of time that members work together as a team. 4.) Organizations – Organizations that are familiar with technology Advantages of Virtual Teams Lower Cost lower labor, access by communication Opportunities Increased number of job options, improved resource utilization Flexibility Dispersed in multiple locations around the world Responsiveness Companies can be more responsive to their customers Improved resource utilization Leverage time to their advantage Project management with Virtual teams Virtual project management - is the system by which virtual teams collaborate for a finite period of time towards a specific goal. UMI Telepresence from Cisco 5 Steps to a Virtual Project Project completion Project implementation Stakeholder team building Project Manager team building Partner Selection Project Management Techniques Trust Limited to physical interaction Language barriers Reliance on stereotypes complicate the building of trust Management must pay strong attention to facilitate the proper balance between the level of structure Solutions Smaller groupings Tenure together a longer period of time Work postings – keep everyone up-to-date on what is happening. Techniques (cont.) Communication Videoconferencing Systems Type of visual collaboration that allows groups or individuals from two or more locations to interact through interactive audio and visual transmissions. Ex: Cisco Telepresence Software, Skype, ooVoo, etc. Collaborative Software Systems Usedto allow people to work together towards a common goal without having to meet face to face. Ex: CrossLoop, Virtual PC, etc. Techniques (cont.) Establishing Ground rules and Norms Rulesmust be determined by what kind of behavior is acceptable in the team, how team members interact, and when to interact with the team Document rules in a shared folder Ex: Dropbox, iCloud Constructing a Virtual Team Meeting Complexand difficult to organize Manager Preparation Techniques (cont.) Organization Development Occurs face to face or voice to voice mode Utilizing observation Personal interaction and relations Collaborative software system Hide or disable personal identities during information gatherings. Group support system Conclusion Virtual Teams Project Management Future The Cloud Wider selection of video conferencing software Teleportation??? References Wikibooks, (April 7, 2009) “Managing Groups and Teams/How Do You Manage Global Virtual Teams?” Edwards, Keith, (2002) “Analysis of the Effectiveness of Global Virtual Teams in Software Engineering Projects.” (Computer Society). Valentine, Casey, (2010) “Virtual software team project management.” (Department of Computing and Mathematics, Ireland).
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