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Department of Immigration and Citizenship - Australian Government

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					                                                                       Department of Immigration and Citizenship 1



                                                        Border, Refugee and Onshore Services
Department of Immigration and                           Division
Citizenship
                                                        First Assistant Secretary
Building Australia's future through the well-managed     Mr Stephen Allen
movement and settlement of people.                         Tel: (02) 6264 2872; Fax: (02) 6264 2997
                                                           Email: stephen.allen@immi.gov.au
EXECUTIVE
Tel: 131 881                                            Border Operations Centre
                                                        Tel: 1300 368 126
Deputy Secretary, Business Services Group
 Ms Elizabeth Cosson AM CSC                             Border Security Policy
  Tel: (02) 6264 1659; Fax: (02) 6264 2670
                                                        Assistant Secretary
  Email: elizabeth.cosson@immi.gov.au
                                                         Ms Agnieszka Holland
Deputy Secretary, Immigration Status Resolution Group     Tel: (02) 6198 7442; Fax: (02) 6198 7440
 Mr John Moorhouse                                        Email: agnieszka.holland@immi.gov.au
  Tel: (02) 6264 2002; Fax: (02) 6264 2670
  Email: john.moorhouse@immi.gov.au                     Global Manager Borders
Deputy Secretary, Policy and Program Management Group   Assistant Secretary
 Dr Wendy Southern PSM                                   Mr Michael Minns
  Tel: (02) 6264 1234; Fax: (02) 6264 2670                Tel: (02) 6198 7450
  Email: wendy.southern@immi.gov.au                       Email: michael.minns@immi.gov.au
Deputy Secretary, Client Services Group                 Global Manager Character
 Mr Peter Vardos PSM
  Tel: (02) 6264 2522; Fax: (02) 6264 2670              Global Manager
  Email: peter.vardos@immi.gov.au                        Ms Amanda Paxton
                                                          Tel: (03) 9235 3212; Fax: (03) 9235 3393
A/g Secretary of the Department of                        Email: amanda.paxton@immi.gov.au
Immigration and Citizenship                             Global Manager Health
 Mr Martin Bowles PSM
  Tel: (02) 6264 2056                                   Chief Medical Officer
                                                         Dr Paul Douglas
NATIONAL OFFICE                                           Tel: (02) 8666 5760; Fax: (02) 8666 5900
                                                          Email: paul.douglas@immi.gov.au
6 Chan St, Belconnen ACT 2617
PO Box 25, Belconnen ACT 2616                           Global Manager Refugee and
Tel: 131 881
Home Page: http://www.immi.gov.au
                                                        Humanitarian Visas
                                                        Tel: 131 881; Fax: (02) 9032 6096
National Communications                                 A/g Global Manager
                                                         Mr Jim Callow
                                                          Tel: (02) 8862 6002; Fax: (02) 8862 6006
National Communications Manager                           Email: jim.callow@immi.gov.au
Tel: (02) 6264 2024; Fax: (02) 6264 2479
Manager                                                 Citizenship, Settlement and Multicultural
 Mr Sandi Logan                                         Affairs Division
  Email: sandi.logan@immi.gov.au

Media Section                                           A/g First Assistant Secretary
Tel: (02) 6264 2244                                      Ms Frances Finney
                                                          Tel: (02) 6198 7108; Fax: (02) 6198 7110
Director                                                  Email: frances.finney@immi.gov.au
 Mr David Seale
  Tel: (02) 6264 1569; Fax: (02) 6264 2479              Citizenship
  Email: david.seale@immi.gov.au                        A/g Assistant Secretary
Production and Design                                    Ms Christine Pearce
Tel: (02) 6264 2050; Fax: (02) 6264 2479                  Tel: (02) 6198 7005
                                                          Email: christine.pearce@immi.gov.au
Director
 Mr Andrew Parsons
  Email: andrewj.parsons@immi.gov.au
2 Department of Immigration and Citizenship



Multicultural and Settlement Policy           Community Support and Children
Assistant Secretary                           Assistant Secretary
 Mr Warren Pearson                             Ms Katie Constantinou
  Tel: (02) 6198 7226                           Tel: (02) 6198 7219
  Email: warren.pearson@immi.gov.au             Email: katie.constantinou@immi.gov.au

Settlement and Multicultural Programs         Onshore Processing Program
Assistant Secretary                           Coordination
 Ms Fiona Lynch-Magor                         Assistant Secretary
  Tel: (02) 6264 2257; Fax: (02) 6264 2000     Ms Cath Wilson
  Email: fiona.lynch-magor@immi.gov.au          Tel: (02) 6264 1993
                                                Email: cath.wilson@immi.gov.au
Client Strategy and Performance Division
                                              Compliance and Case Resolution Division
First Assistant Secretary
 Ms Marie Johnson                             Promotes a society which values Australian citizenship, and
   Tel: (02) 6264 4373                        social cohesion, and enables migrants and refugees to
   Email: marie.johnson@immi.gov.au           participate equitably.
                                              A/g First Assistant Secretary
Business Liaison and Systems                   Ms Lynne Gillam
Transformation                                  Tel: (02) 6198 7799; Fax: (02) 6198 7803
Assistant Secretary                             Email: lynne.gillam@immi.gov.au
 Ms Susan Pegg
  Tel: (02) 6264 3005
                                              Character and Case Management
  Email: susan.pegg@immi.gov.au               Tel: 131 881
                                              Assistant Secretary
Client Strategy                                Mr Dermot Casey PSM
Assistant Secretary                             Tel: (02) 6198 7557; Fax: (02) 6198 7803
 Mr Phil Thurbon                                Email: dermot.casey@immi.gov.au
  Tel: (02) 6223 6538
  Email: phil.thurbon@immi.gov.au
                                              Compliance Status Resolution
                                              Tel: 131 881
eBusiness                                     A/g Assistant Secretary
Assistant Secretary                            Ms Janet Hartman
 Mr Adrian Motherway                            Tel: (02) 6198 7914; Fax: (02) 6198 7907
  Tel: (02) 6264 3903; Fax: (02) 6264 1380      Email: janet.hartman@immi.gov.au
  Email: adrian.motherway@immi.gov.au
                                              Detention and Services Policy
Operational Performance and SDN               Tel: 131 881
Support                                       Assistant Secretary
                                               Mr Charles Wann
Assistant Secretary
                                                Tel: (02) 6198 7913
 Mr Peter Richards
                                                Email: charles.wann@immi.gov.au
  Tel: (02) 6264 1631
  Email: peter.richards@immi.gov.au           Principal Assessor - Character
                                              Tel: 131 881
Community Programs and Children               Principal Character Decision Maker
Division                                       Mr Thomas Wodak
                                                 Tel: (03) 8682 2206; Fax: (03) 9235 3393
First Assistant Secretary
 Ms Kate Pope PSM                             Strategic Framework and Stakeholder
   Tel: (02) 6198 7218                        Engagement
   Email: kate.pope@immi.gov.au               Tel: 131 881
Community Detention                           Assistant Secretary
                                               Mr Robert Illingworth
Assistant Secretary
                                                Tel: (02) 6198 7800; Fax: (02) 6198 7803
 Ms Julie Keenan
                                                Email: robert.illingworth@immi.gov.au
  Tel: (02) 6198 7567
  Email: julie.keenan@immi.gov.au
                                                                            Department of Immigration and Citizenship 3



Detention Infrastructure and Services                        Assistant Secretary
                                                              Mr Tony Judge
Division                                                       Tel: (02) 6264 3820; Fax: (02) 6264 3213
                                                               Email: tony.judge@immi.gov.au
First Assistant Secretary
 Mr Ken Douglas
   Tel: (02) 6264 1996; Fax: (02) 6264 2997
                                                             Governance and Legal Division
   Email: ken.douglas@immi.gov.au                            Manages the Portfolio's legal risks services, and exposures
                                                             including challenges to decision-making under Portfolio
Detention Health Services                                    legislation program and the provision of legal advice.
Assistant Secretary                                          A/g Chief Lawyer
 Mr Paul Windsor                                              Ms Jackie Davis
  Tel: (02) 6264 1576; Fax: (02) 6264 2000                     Tel: (02) 6264 4324; Fax: (02) 6264 2414
  Email: paul.windsor@immi.gov.au
                                                             Corporate Legal
Detention Infrastructure                                     6 Chan Street, Belconnen, ACT 2617
Assistant Secretary                                          PO Box 25, Belconnen, ACT 2616
 Ms Fatime Shyqyr                                            Tel: 131 881
  Tel: (02) 6264 3161                                        Assistant Secretary
  Email: fatime.shyqyr@immi.gov.au                            Ms Sanaz Mirzabegian
Services Management                                            Tel: (02) 6264 4030
                                                               Email: sanaz.mirzabegian@immi.gov.au
Assistant Secretary
 Ms Tracy Mackey                                             Governance and Audit
  Tel: (02) 6225 8013                                        Tel: 131 881
  Email: tracy.mackey@immi.gov.au                            Chief Internal Auditor
                                                              Mr Chris Hodges
Financial Strategy and Services Division                       Tel: (02) 6264 1427; Fax: (02) 6264 1818
                                                               Email: chris.hodges@immi.gov.au
Responsible for financial strategy, policies, systems and
procedures, including internal and external budgeting,       Legal Framework
financial reporting, debt management, financial processing   Tel: 131 881
and procurement.
                                                             Assistant Secretary
Chief Financial Officer                                       Mr Greg Phillipson
 Mr Stephen Sheehan                                            Tel: (02) 6264 2594; Fax: (02) 6264 2254
  Tel: (02) 6264 1235; Fax: (02) 6264 1658                     Email: greg.phillipson@immi.gov.au
  Email: stephen.sheehan@immi.gov.au
                                                             Litigation and Opinions
Accounting and Financial Control                             Tel: 131 881
131 881
                                                             A/g Assistant Secretary
Assistant Secretary                                           Ms Miriam Moore
 Ms Susan Ryan                                                 Tel: (02) 6264 1711; Fax: (02) 6264 2414
  Tel: (02) 6264 1049; Fax: (02) 6264 1658                     Email: miriam.moore@immi.gov.au
  Email: susan.ryan@immi.gov.au

Financial Management and Operations                          Migration and Visa Policy Division
Tel: 131 881
                                                             First Assistant Secretary
Assistant Secretary                                           Mr Kruno Kukoc
 Mr James Malizani                                              Tel: (02) 6264 1888; Fax: (02) 6264 1887
  Tel: (02) 6264 1289; Fax: (02) 6264 3213                      Email: kruno.kukoc@immi.gov.au
  Email: james.malizani@immi.gov.au
                                                             Education, Tourism and International
Financial Strategy and Budgets
Tel: 131 881                                                 Arrangements
Assistant Secretary                                          Assistant Secretary
 Ms Charlotte Tressler                                        Ms Paula Williams
  Email: charlotte.tressler@immi.gov.au                        Tel: (02) 6264 2321; Fax: (02) 6264 2632
                                                               Email: paula.williams@immi.gov.au
Property, Procurement and Contracts
Tel: 131 881
4 Department of Immigration and Citizenship



Migration Planning, Program                                  People Strategy & Planning
Management and Policy                                        Tel: 131 881
Assistant Secretary                                          A/g Assistant Secretary
 Mr Peter Van Vliet                                           Ms Shona Moloney
  Tel: (02) 6264 2770; Fax: (02) 6264 2379                     Tel: (02) 6223 8436
  Email: peter.vanvliet@immi.gov.au                            Email: shona.moloney@immi.gov.au

Skilled Migration Policy                                     Refugee, Humanitarian and International
Assistant Secretary                                          Policy Division
 Mr Peter Speldewinde
  Tel: (02) 6264 3317; Fax: (02) 6264 1503                   Meets Australia's international protection obligations under
  Email: peter.speldewinde@immi.gov.au                       the 1951 Refugees Convention and other relevant
                                                             conventions in relation to people claiming protection within
                                                             Australia's jurisdiction; contributes to the resettlement of
Visa Framework and Family Policy                             refugees and those in humanitarian need; advances
                                                             Australia's interests internationally through multilateral and
Assistant Secretary                                          bilateral activities.
 Ms Sophie Montgomery
  Tel: (02) 6264 1729; Fax: (02) 6264 2379                   First Assistant Secretary
  Email: sophie.montgomery@immi.gov.au                        Mr Christopher Callanan
                                                                Tel: (02) 6264 1830; Fax: (02) 6264 3483
Ministerial and Executive Services                              Email: christopher.callanan@immi.gov.au

                                                             Humanitarian
Assistant Secretary
                                                             Tel: 131 881
 Ms Renelle Forster
  Tel: (02) 6264 2058; Fax: (02) 6264 2033                   Assistant Secretary
  Email: renelle.forster@immi.gov.au                          Mr Jim O'Callaghan PSM
                                                               Tel: (02) 6264 4298; Fax: (02) 6264 4488
People Strategy and Services Division                          Email: jim.o'callaghan@immi.gov.au

People Strategy and Services Division supports the           International Cooperation
Department by creating and maintaining a people              Tel: 131 881
management policy framework that enables and supports a      Assistant Secretary
highly productive, performance focused workforce;             Mr Simon Schiwy
developing and delivering people management and learning       Tel: (02) 6264 3090; Fax: (02) 6264 3055
and development policy, advice, services and products that     Email: simon.schiwy@immi.gov.au
support the implementation of this framework; making the
Department's people management performance visible to all    Irregular Migration Policy and
managers and employees; and promoting stronger               Multilateral Engagement
organisational governance and a strengthened assurance       Tel: 131 881
programme.
                                                             Assistant Secretary
Chief HR Officer                                              Ms Margaret Hoffman
 Mr Craig Farrell                                              Tel: (02) 6264 2274; Fax: (02) 6264 4217
  Tel: (02) 6225 8661                                          Email: margaret.hoffman@immi.gov.au
  Email: craig.farrell@immi.gov.au
                                                             Onshore Protection
Global Learning and Change                                   Tel: 131 881
Tel: 131 881
                                                             A/g Assistant Secretary
Assistant Secretary                                           Ms Karen Visser
 Ms Deborah Jacka                                              Tel: (02) 6264 4677; Fax: (02) 6264 3483
  Tel: (02) 6223 9024                                          Email: karen.visser@immi.gov.au
  Email: deborah.jacka@immi.gov.au

People Services                                              Risk, Fraud and Integrity Division
Tel: 131 881
                                                             Chief Risk Officer & First Assistant Secretary
Assistant Secretary                                           Mr Gavin McCairns
 Mr Keith Bender                                               Tel: (02) 6198 7688
  Tel: (02) 6223 9357                                          Email: gavin.mccairns@immi.gov.au
  Email: keith.bender@immi.gov.au
                                                                             Department of Immigration and Citizenship 5



Fraud, Investigations and Prosecutions                        Detention Regional Manager - Christmas
Assistant Secretary                                           Island
 Ms Hawari Badri                                              Tel: 131 881
  Tel: (02) 6198 7556; Fax: (02) 6198 7554                    Assistant Secretary
  Email: hawari.badri@immi.gov.au                              Mr Joe Feld
Global Manager Operational Integrity and                        Tel: (08) 9164 7032; Fax: (08) 9164 8117
                                                                Email: joe.feld@immi.gov.au
State Director SA
Global Manager & State Director                               Detention Support
 Ms Louise Smith                                              Tel: 131 881
  Tel: (08) 7421 7602; Fax: (08) 7421 7653                    Assistant Secretary
  Email: louise.smith@immi.gov.au                              Mr Steven Biddle
                                                                Tel: (02) 6264 1226
Identity                                                        Email: steven.biddle@immi.gov.au
Assistant Secretary
 Mr Paul Cross                                                Regional Manager East
  Tel: (02) 6198 7694; Fax: (02) 6198 7678
  Email: paul.cross@immi.gov.au                               Tel: 131 881
                                                              Regional Manager
Immigration Intelligence                                       Mr Steve Ingram
Assistant Secretary                                             Tel: (02) 8861 4100
 Ms Sally Babbage                                               Email: steve.ingram@immi.gov.au
  Tel: (02) 6264 2063
  Email: sally.babbage@immi.gov.au
                                                              Regional Manager North
                                                              Tel: 131 881
Risk Analysis and Monitoring                                  A/g Regional Manager
Assistant Secretary                                            Mr Scott Matheson
 Mr Paul Farrell                                                Tel: (08) 8901 6276; Fax: (08) 8984 1184
  Tel: (02) 6225 4970                                           Email: scott.matheson@immi.gov.au
  Email: jennifer.donnelly@immi.gov.au
                                                              Regional Manager South
                                                              Tel: 131 881
Status Resolution Services Division
                                                              Regional Manager
Provides a range of accommodation and support services to      Ms Janet Mackin
people detained under the Migration Act, and to other           Tel: (02) 8861 4100
vulnerable immigration clients who require support services     Email: janet.mackin@immi.gov.au
to help resolve their immigration status.
First Assistant Secretary                                     Regional Manager West
 Mr Matt Cahill                                               Tel: 131 881
   Tel: (02) 6264 1018; Fax: (02) 6264 1121                   A/g Regional Manager
   Email: matt.cahill@immi.gov.au                              Mr Bruce Needham
                                                                Tel: (08) 9415 9813
Detention Operations                                            Email: bruce.needham@immi.gov.au
Tel: 131 881
A/g Assistant Secretary                                       Strategic Policy and Innovation Division
 Ms Fiona Andrews
  Tel: (02) 6264 2368                                         First Assistant Secretary
  Email: fiona.andrews@immi.gov.au                             Mr Garry Fleming
                                                                 Email: garry.fleming@immi.gov.au
Detention Program Management and
Performance                                                   Economic Analysis Unit
Tel: 131 881                                                  6 Chan St, Belconnen ACT 2617
                                                              PO Box 25, Belconnen ACT 2616
Assistant Secretary                                           Tel: (02) 6264 2713
 Mr Luke Mansfield
  Tel: (02) 6264 3296; Fax: (02) 6264 2997                    Assistant Secretary
  Email: luke.mansfield@immi.gov.au                            Ms Janice Wykes
                                                                Email: janice.wykes@immi.gov.au
6 Department of Immigration and Citizenship



INNOVATION                                    Security and IT Service Operations
6 Chan Street, Belconnen ACT 2617             Assistant Secretary
PO Box 25, Belconnen ACT 2616                  Mr Glenn Peisley
 Mr Robert Jansen                               Tel: (02) 6264 3396; Fax: (02) 6264 2526
   Email: robert.jansen@immi.gov.au             Email: glenn.peisley@immi.gov.au

Policy Innovation, Research and               Visa and Citizenship Settlement Systems
Evaluation Unit                               Assistant Secretary
Executive Director                             Mr Brian Schumacher
 Ms Anita Davis                                 Tel: (02) 6225 6727
  Tel: (02) 6264 2715; Fax: (02) 6264 1386      Email: brian.schumacher@immi.gov.au
  Email: anita.davis@immi.gov.au
                                              Visa and Offshore Services Division
Technology Services Division
                                              First Assistant Secretary
Chief Information Officer                      Mr Todd Frew
 Mr Tony Kwan                                    Tel: (02) 6225 8846
  Tel: (02) 6264 3312                            Email: todd.frew@immi.gov.au
  Email: tony.kwan@immi.gov.au
                                              Global Manager Family Visas - State
Border and Case Systems                       Director Queensland
Assistant Secretary                           Global Manager
 Mr Tim Drury                                  Mr Robert Hoitink
  Tel: (02) 6225 6892                           Tel: (07) 3136 7600
  Email: tim.drury@immi.gov.au                  Email: robert.hoitink@immi.gov.au

Common Systems                                Global Manager Skilled Visas
A/g Assistant Secretary                       Global Manager - Assistant Secretary
 Mr Watson Blaikie                             Ms Jill Simpson
  Tel: (02) 6264 3500; Fax: (02) 6264 2437      Tel: (02) 6264 4392; Fax: (02) 6264 1380
  Email: watson.blaikie@immi.gov.au             Email: jill.simpson@immi.gov.au

Corporate Systems                             Global Manager Temporary Visas - State
Assistant Secretary                           Director WA
 Mr Joe Gunning                               Global Manager & State Director
  Tel: (02) 6223 9665                          Ms Peta Dunn
  Email: joe.gunning@immi.gov.au                Tel: (08) 9415 9264
ICT Service Management                          Email: peta.dunn@immi.gov.au

Assistant Secretary                           Offshore Biometrics and Overseas
 Mr Chris Gill                                Network
  Tel: (02) 6264 3636; Fax: (02) 6264 1468
  Email: chris.gill@immi.gov.au               Assistant Secretary
                                               Mr Jim Williams
Knowledge Management and Business               Tel: (02) 6225 8846; Fax: (02) 6264 1624
Intelligence                                    Email: jim.williams@immi.gov.au

Assistant Secretary                           Regional Director Africa
 Ms Therese Lynch
  Tel: (02) 6223 9111                         Regional Director
  Email: therese.lynch@immi.gov.au             Mr Nick Torkington
                                                Email: immigration.pretoria@dfat.gov.au
Program Management
Assistant Secretary                           Regional Director Americas
 Mr Steven Peddle
  Tel: (02) 6225 8630                         Regional Director
  Email: steve.peddle@immi.gov.au              Ms Janette Haughton
                                                             Department of Immigration and Citizenship 7



Regional Director East Asia                   Global Manager and State Director
                                               Mr Robert Hoitink
Regional Director                               Tel: (07) 3136 7600
 Mr Daniel Boyer                                Email: robert.hoitink@immi.gov.au
  Email: immigration.beijing@dfat.gov.au
                                              SOUTH AUSTRALIA
                                              Tel: 131 881; Fax: (08) 7421 7653
Regional Director Europe
                                              Global Manager and State Director
Regional Director                              Ms Louise Smith
 Mr David Wilden                                Tel: (08) 7421 7414

                                              WESTERN AUSTRALIA
Regional Director Middle East                 Tel: 131 881; Fax: (08) 9415 9766

Regional Director                             Global Manager and State Director
 Ms Judith O'Neill                             Ms Peta Dunn
  Email: immigration.dubai@dfat.gov.au          Tel: (08) 9415 9264
                                                Email: peta.dunn@immi.gov.au
Regional Director South Asia                  TASMANIA
                                              Tel: 131 881; Fax: (03) 6281 9579
Regional Director
                                              A/g State Director
 Mr Jose Alvarez
                                               Ms Sarah Forbes
  Email: immigration.india@dfat.gov.au
                                                Tel: (03) 6281 9450; Fax: (03) 6281 9454
                                                Email: sarah.forbes@immi.gov.au
Regional Director South East Asia
                                              NORTHERN TERRITORY
Regional Director                             Tel: 131 881; Fax: (08) 8941 2297
 Ms Mary-Jane Jones
                                              Regional Manager North
  Email: immigration.jakarta@dfat.gov.au
                                               Mr Scott Matheson
                                                Tel: (02) 6264 2368
Regional Director South Pacific                 Email: scott.matheson@immi.gov.au
Regional Director                             OVERSEAS REPRESENTATION
 Ms Zdenka Zrno
  Email: immigration.suva@dfat.gov.au         Tel: 131 881

STATE AND TERRITORY OFFICES                   AMMAN
                                              41 Kayed Al Armouti St, Abdoun Al Janoubi, Amman,
                                              Jordan
ACT AND REGIONS OFFICE                        PO Box 35201, Amman, Jordan
Tel: 13 1881; Fax: (02) 6248 0479             Tel: 962 6 580 7070 (Australian Visa Office); Fax: 962 6
State Director & Global Manager Citizenship   580 7072 (Australian Visa Office)
 Mr Nick Evans                                Home Page:
   Tel: (02) 6195 6016                        http://www.jordan.embassy.gov.au/aman/home.html
   Email: nick.evans@immi.gov.au              Email: immigration.amman@dfat.gov.au

NEW SOUTH WALES                               ANKARA
Tel: 131 881; Fax: (02) 8862 6096             MNG Building, Ugur Mumcu Caddesi 88, 7th Floor,
                                              Gaziosmanpasa, Ankara 06700, Turkey
State Director
                                              PK 32, Cankaya 06552, Ankara, Turkey
   Tel: (02) 8862 6002; Fax: (02) 8862 6006
                                              Tel: 90 312 459 9550 (DIAC); Fax: 90 312459 9560 (DIAC)
   Email: rocio.trapaga-saul@immi.gov.au
                                              Home Page:
VICTORIA                                      http://www.turkey.embassy.gov.au/anka/home.html
Tel: 131 881; Fax: (03) 9235 3300             Email: immigration.ankara@dfat.gov.au
Global Manager and State Director
  Tel: (03) 9235 3211; Fax: (03) 9235 3393
  Email: amanda.paxton@immi.gov.au

QUEENSLAND
Tel: 131 881; Fax: (07) 3136 7473
8 Department of Immigration and Citizenship



APIA                                                         BEIRUT
Beach Road, Beach Road, Samoa                                Australian Embassy, Serail Hill, Beirut Centre Ville, Beirut,
PO Box 704, Apia, Samoa                                      Lebanon
Tel: 685 23 411 (Australian High Commission) 685 23 995      PO 11-1860 Riad El Solh, Beirut 11072090, Lebanon
(AVAC); Fax: 685 23 159 (Australian High Commission)         Tel: 961 1 960 670 (Client enquiry line - email contact
685 22 514 (AVAC)                                            preferred); Fax: 961 1 960 671 (Australian Visa Office)
Home Page:                                                   Home Page:
http://www.samoa.embassy.gov.au/apia/home.html               http://www.lebanon.embassy.gov.au/birt/home.html
Email: immigration.apia@dfat.gov.au                          Email: immigration.beirut@dfat.gov.au

ATHENS                                                       BELGRADE
Australian Embassy, Immigration Section, Level 6, Thon       The Australian Embassy, 8th Floor, Vladimira Popvica
Building, Corner Kifisias And Alexandras Ave, Ambelokipi,    38-40,11070 New Belgrade, Serbia
Athens 115 23, Greece                                        Tel: 381 11 330 3400 (Embassy Switch); Fax: 381 11330
Immigration Section, Australian Embassy, P.O. Box 14070,     3441 (DIAC)
Ambelokipi, Athens 115 10,Greece                             Home Page:
Tel: 30 210 870 4127 (Visa Office); Fax: 30 210 870 4125     http://www.serbia.embassy.gov.au/bgde/home.html
(Visa Office)                                                Email: immigration.belgrade@dfat.gov.au
Home Page:
http://www.greece.embassy.gov.au/athn/home.html              BERLIN
Email: immigration.athens@dfat.gov.au                        Australian Embassy, Wallstrasse 76 - 79, 10179 Berlin
                                                             Tel: +49 (0)30 2238 9181 (The Europe Service Centre); Fax:
AUCKLAND                                                     +49 302248 9293 (Visa Office)
Level 7, Price Waterhouse-Coopers Towers, 186-194 Quay       Home Page:
Street, Auckland, New Zealand                                http://www.germany.embassy.gov.au/belngerman/home.html
TTServices, PO Box 105154, Auckland City, Auckland 1143
Tel: 64 9 366 0274 (AVAC) 64 9 921 8800 (Australian          BRASILIA
Consulate General); Fax: 64 9 300 3253 (AVAC) 64 9 921       Embaixada da Australia, SES 801, Conj. "K" Lote. 07, Av.
8822 (Australian Consulate General)                          Das NaÁıes, BrasÌlia DF, 70200-010
Home Page:                                                   Tel: 1 905 280 1437 (Information Service for Australian
http://www.newzealand.embassy.gov.au/wltn/home.html          Visas); Fax: 55 61 3224 5777 (DIAC Brasilia)
Email: immigration.auckland@dfat.gov.au                      Home Page:
                                                             http://www.brazil.embassy.gov.au/bras/home.html
BALI
Immigration Section, Australian Consulate, Jalan Tantular    BUENOS AIRES
No 32, Renon, Denpasar, Bali 80234                           Villanueva 1400, Buenos Aires 1426, Argentina
Immigration Section, Australian Consulate, PO Box 3243,      Tel: 1 905 280 1437 (Information service for Australian
Denpasar, Bali 80234                                         visas); Fax: 54 11 4779 3585
Tel: 62 361 241 118 extension 113 (Immigration Section) 62   Home Page:
361 241 078 (AVAC); Fax: 62 361 241 120 (Immigration         http://www.argentina.embassy.gov.au/baircastellano/home.ht
Section)                                                     ml
Home Page:
                                                             CAIRO
http://www.bali.indonesia.embassy.gov.au/blli/home.html
                                                             World Trade Centre, 12 Floor, 1191 Corniche El Nil,
Email: immigration.bali@dfat.gov.au
                                                             Boulaq, Cairo Egypt
BANGKOK                                                      Tel: 202 277 06666 (Australian Visa Office) clients only;
37 South Sathorn Road, Bangkok 10120, Thailand               Fax: 202 277 06648 (Australian Visa Office)
Tel: 66 2 344 6400 (DIAC Visa Office) - appointments for     Home Page:
other visa applications; Fax: 66 2 344 6341 (DIAC Visa       http://www.egypt.embassy.gov.au/caro/home.html
Office)                                                      Email: immigration.cairo@dfat.gov.au
Home Page:
                                                             COLOMBO
http://www.thailand.embassy.gov.au/bkok/home.html
                                                             Australian High Commission, 21 Gregory's Road, Colombo
Email: immigration.bangkok@dfat.gov.au
                                                             7
BEIJING                                                      Tel: 94 11 246 3270 (Australian Visa Office) 94 11 437
21 Dongzhimenwai Dajie, Sanlitun, Beijing 100600,            6868 (AVAC); Fax: 94 11 268 2311 (Australian Visa Office)
People's Republic of China                                   Home Page:
Tel: 86 10 5140 4424 (DIAC Enquiry); Fax: 86 10 5140         http://www.srilanka.embassy.gov.au/clmb/home.html
4166 (DIAC)                                                  Email: immigration.colombo@dfat.gov.au
Home Page:
http://www.china.embassy.gov.au/bjng/home.html
Email: immigration.beijing@dfat.gov.au
                                                                            Department of Immigration and Citizenship 9



DHAKA                                                        HONG KONG
184 Gulshan Avenue, Gulshan 2, Dhaka 1212, Bangladesh        24th Floor, Harbour Centre, 25 Harbour Road, Wanchai,
Tel: 8802 881 3105 (Australian Visa Office) 8802 882 5973    Hong Kong
(AVAC Helpline); Fax: 8802 881 1125 (Australian Visa         Tel: 852 2585 4139 (Visa Office enquiry line); Fax: 852
Office)                                                      2585 4459
Home Page:                                                   Home Page:
http://www.bangladesh.embassy.gov.au/daca/home.html          http://www.hongkong.china.embassy.gov.au/hkng/home.htm
Email: immigration.dhaka@dfat.gov.au                         l
                                                             Email: immigration.hongkong@dfat.gov.au
DILI
Avenida Dos Matires Da Patria, Dili, East Timor              HONIARA
Tel: 670 332 2111 (Mission); Fax: 670332 3620 (DIAC)         Cnr Hibiscus Ave and Mud Alley, HONIARA, Solomon
Home Page:                                                   Islands
http://www.easttimor.embassy.gov.au/dili/home.html           PO Box 589, Honiara, Solomon Islands
Email: immigration.dili@dfat.gov.au                          Tel: 677 21 561 (Australian High Commission); Fax: 677 23
                                                             691 (Australian High Commission)
DUBAI                                                        Home Page:
Level 25, Burjuman Business Tower (Trade Centre Road),       http://www.solomonislands.embassy.gov.au/honi/home.html
Dubai, United Arab Emirates                                  Email: immigration.honiara@dfat.gov.au
PO Box 124400, Dubai, United Arab Emirates
Tel: 971 4 508 7200 (Australian Visa Office) 971 4 355       ISLAMABAD
1958 (AVAC); Fax: 971 4 355 0708 (Australian Visa Office)    Corner of Constitution Ave and Ispahani Road, Diplomatic
Home Page: http://www.immi.gov.au/overseas/dubai/            Enclave No 1, Sector G-5/4, ISLAMABAD, Pakistan
Email: immigration.dubai@dfat.gov.au                         PO Box 1046, Islamabad, Pakistan
                                                             Tel: 92 51 835 55 00 (Australian High Commission); Fax: 92
GUANGZHOU                                                    51282 1150 (DIAC) 92 51282 1926 (backup number)
Development Center, No.3 Linjiang Da Dao, Zhujiang New       Home Page:
City, Tianhe District, GUANGZHOU 510623, People's            http://www.pakistan.embassy.gov.au/islm/home.html
Republic of China                                            Email: Immigration.Islamabad@dfat.gov.au
Level 12, Development Center, No.3 Linjiang Da Dao,
Zhujiang New City, Tianhe District, GUANGZHOU                JAKARTA
510623, People's Republic of China                           Immigration Section, Australian Embassy, Jalan H.R.
Tel: 020 3814 0250; Fax: 020 3814 0251                       Rasuna Said, Kav. C 15-16 (Kuningan), Jakarta Selatan
Home Page:                                                   12940
http://www.china.embassy.gov.au/bjng/home.html               Tel: 62 21 2550 5700 (Immigration Section); Fax: 62 21
Email: visaenquiries.guangzhou@dfat.gov.au                   2550 5695 (Immigration Section)
                                                             Home Page:
HANOI                                                        http://www.indonesia.embassy.gov.au/jaktindonesian/home.
Visa & Immigration Section, Level 1 Australian Embassy, 8    html
Dao Tan St, Ba Dinh District, Hanoi, Socialist Republic Of   Email: immigration.jakarta@dfat.gov.au
Vietnam
Tel: 84 4 3774 0222 (DIAC Visa Office); Fax: 84 4 3831       KUALA LUMPUR
7712 (DIAC Visa Office)                                      6 Jalan Yap Kwan Seng, Kuala Lumpur 50450, Malaysia
Home Page:                                                   PO Box 10921, Kuala Lumpur, Malaysia 50730
http://www.vietnam.embassy.gov.au/hnoi/home.html             Tel: 60 3 2146 5642 (Australian Visa Office); Fax: 60 32141
Email: immigration.hanoi@dfat.gov.au                         4495 (Australian Visa Office)
                                                             Home Page:
HO CHI MINH CITY                                             http://www.malaysia.highcommission.gov.au/klpr/home.htm
Vincom Centre, 20/F, 47 Ly Tu Trong Street, District 1, Ho   l
Chi Minh City, Socialist Republic of Vietnam                 Email: immigration.kuala-lumpur-visaenquiries@dfat.gov.au
PO Box 659, Central Post Office, Ho Chi Minh City,
Socialist Republic of Vietnam                                LONDON
Tel: 84 8 3521 8260 (Visa Office) 84 8 3827 7384 (SDP -      Australia House, Strand London, WC2B 4LA, United
IOM); Fax: 84 8 3521 8261 (Visa Office) 84 8 3827 7385       Kingdom
(SDP - IOM)                                                  Migration Branch, Australia House, Strand London, WC2B
Home Page:                                                   4LA, United Kingdom
http://www.hcmc.vietnam.embassy.gov.au/hchi/home.html        Tel: +44 (0)20 7856 1563 (The Europe Service Centre); Fax:
Email: immigration.hochiminhcity@dfat.gov.au                 +44 207465 8218 (Visa office)
                                                             Home Page: http://www.uk.embassy.gov.au/lhlh/home.html
10 Department of Immigration and Citizenship



MADRID                                                          NICOSIA
Torre Espacio, Level 24, Paseo de la Castellana, 259 D,         7th Floor, Block A, Alpha Business Centre, 27 Pindarou
28046 Madrid, Spain                                             Street, Nicosia 1060, Cyprus
Tel: +34 91 1 233 936 (The Europe Service Centre); Fax: 34      PO Box 21331, Nicosia, Cyprus
91 353 66 93 (Australian Visa Office for clients who have       Tel: 357 22 753001 (Australian High Commission); Fax: 357
submitted an application with the Madrid office)                22 766486 (Australian High Commission)
Home Page:                                                      Home Page:
http://www.spain.embassy.gov.au/madrcastellano/home.html        http://www.cyprus.embassy.gov.au/ncos/home.html
                                                                Email: immigration.nicosia@dfat.gov.au
MANILA
Level 23 - Tower 2, RCBC Plaza, 6819 Ayala Avenue,              NOUMEA
Makati City, 1200, Metro Manila, Philippines                    7th Floor Immeuble Foch, 19 Rue du Marechal Foch,
PO Box 1071, Makati City, 1200, Metro Manila, Philippines       NOUMEA, New Caledonia
Tel: 63 2 757 8340 (DIAC) Recorded information; Fax: 63 2       Boite Postale No 22, Noumea, New Caledonia
757 8269 (DIAC Visa Office)                                     Tel: 687 272 414 (ACG); Fax: 687 278 001 (ACG)
Home Page:                                                      Home Page:
http://www.philippines.embassy.gov.au/mnla/home.html            http://www.australianconsulatenoumea.embassy.gov.au/nme
Email: immigration.manila@dfat.gov.au                           afrench/home.html
                                                                Email: immigration.noumea@dfat.gov.au
MEXICO CITY
Ruben Dario No. 55, Colonia Bosque de Chapultepec,              NUKU'ALOFA
Mexico DF, Mexico                                               Salote Road, Nuku'alofa, Tonga
Tel: 1 905 280 1437 (Australian Visa Information Service);      Private Bag 35, Nuku'alofa, Tonga
Fax: 52 55 5531 9552 (Embassy)                                  Tel: 676 23 244 (Australian High Commission) 676 28 601
Home Page:                                                      (AVAC); Fax: 676 23 243 (Australian High Commission)
http://www.mexico.embassy.gov.au/mctycastellano/home.ht         676 28 602 (AVAC)
ml                                                              Home Page:
                                                                http://www.fiji.embassy.gov.au/suva/nukualofa.html
MOSCOW                                                          Email: immigration.nukualofa@dfat.gov.au
Podkolokolny Pereulok 10A/2, Moscow 109028, Russia
Australian Embassy, Immigration and Visa Section, 10A/2         OTTAWA
Podkolokolny Per, Moscow 109028, Russia                         Suite 710, 50 O'Connor Street, Ottawa Ontario K1P 6L2,
Tel: 7 495 956 6070 or 7 495 956 6075 (Embassy); Fax: 7         Canada
495 956 6162 (DIAC) 7 495 956 6170 (Embassy)                    Tel: 1 905 280 1437; Fax: 1 613236 0026
Home Page:                                                      Home Page:
http://www.russia.embassy.gov.au/mscw/home.html                 http://www.canada.embassy.gov.au/otwa/home.html
Email: immigration.moscow@dfat.gov.au
                                                                PHNOM PENH
NAIROBI                                                         No. 16B National Assembly Street, Sangkat Tonle Bassac,
Riverside Drive, (400 metres off Chiromo Road), Nairobi,        Khan Chamkamon, Phnom Penh, Cambodia
Kenya                                                           Tel: 855 23 213 470 (Visa enquiries) 855 12 810 752
PO Box 39765, Nairobi, Kenya                                    (Appointment bookings only); Fax: 855 23 213 465 (Visa
Tel: 254 20 4277 160 (Australian Visa Office); Fax: 254 20      office and appointment bookings) 855 23 213 413 (Embassy)
4277 189 (Australian Visa Office)                               Home Page:
Home Page:                                                      http://www.cambodia.embassy.gov.au/penh/home.html
http://www.kenya.embassy.gov.au/nair/home.html                  Email: immigration.phnompenh@dfat.gov.au
Email: immigration.nairobi@dfat.gov.au
                                                                POHNPEI
NEW DELHI                                                       H & E Enterprises Building, Kolonia, POHNPEI, Federated
1/50G Shantipath, Chanakyapuri, New Delhi 110021, India         States of Micronesia
Australian High Commission, Immigration and Visas, 1/50G        PO Box S, Kolonia, Pohnpei, Federated States of Micronesia
Shantipath, Chanakyapuri, New Delhi 110021, India               96941
Tel: 91 11 4122 1000 (DIAC Visa Office for all other            Tel: 691 320 5448 (Embassy) 691 320 5463 (Embassy); Fax:
enquiries) 91 120 661 3777 (AVAC VFS Global for visa            691 320 5449 (Embassy)
enquiries prior to lodging your application); Fax: 91 11 2688   Home Page:
7536 (DIAC Visa Office)                                         http://www.fsm.embassy.gov.au/phpi/home.html
Home Page:                                                      Email: immigration.phpi@dfat.gov.au
http://www.india.embassy.gov.au/ndli/home.html
Email: immigration.india@dfat.gov.au
                                                                            Department of Immigration and Citizenship 11



PORT LOUIS                                                    SANTIAGO
2nd Floor, Rogers House, 5 President John Kennedy Street,     Isidora Goyenchea 3621 Torre B, Piso 12, Las Condes,
Port Louis, Mauritius                                         Santiago, Chile
PO Box 541, Port Louis, Mauritius                             Tel: 1 905 280 1437 (Australian Visa Information Service);
Tel: 230 202 0180 (Australian Visa Office) 230 202 0160       Fax: 56 2 550 3605 (DIAC)
(High Commission); Fax: 230 208 8878                          Home Page:
Home Page:                                                    http://www.chile.embassy.gov.au/sclecastellano/home.html
http://www.mauritius.embassy.gov.au/plut/home.html            Email: immigration.santiago@dfat.gov.au
Email: immigration.portlouis@dfat.gov.au
                                                              SEOUL
PORT MORESBY                                                  19th Floor, Kyobo Building, 1 Chongro-1-Ka, Chongro-Ku
Godwit Road (Waigani), Port Moresby NCD, Papua New            110-714, Seoul, Republic of Korea
Guinea                                                        KPO Box 562, Seoul, 110-605, Republic of Korea
Locked Bag 129, Waigani NCD, Papua New Guinea                 Tel: 82 2 2003 0111 (Immigration including for visa and
Tel: 675 325 9333 (Australian High Commission: 24 Hours)      citizenship); Fax: 82 2 720 9932 (DIAC)
675 321 1113 (AVAC); Fax: 675 325 3528 (Australian Visa       Home Page:
Office) 675 325 6647 (Australian High Commission) 675         http://www.southkorea.embassy.gov.au/seol/home.html
321 1369 (AVAC)                                               Email: seoul-visa@dfat.gov.au
Home Page:
http://www.png.embassy.gov.au/pmsb/home.html                  SHANGHAI
Email: immigration.port-moresby@dfat.gov.au                   Suite 401, Shanghai Centre, 1376 Nanjing Xi Lu,
                                                              SHANGHAI 200040, People's Republic of China
PORT VILLA                                                    Tel: 86 21 6279 8098 (Visa office)
Winston Churchill Avenue, PORT VILA, Vanuatu                  Home Page:
PO Box 111, Port Vila, Vanuatu                                http://www.china.embassy.gov.au/bjng/home.html
Tel: 678 22 777 (Australian High Commission); Fax: 678 23     Email: immigration.shanghai@dfat.gov.au
948 (Australian High Commission)
Home Page:                                                    SINGAPORE
http://www.vanuatu.embassy.gov.au/pvla/home.html              25 Napier Road, Singapore 258507
Email: immigration.port-vila@dfat.gov.au                      PO Box 470, Tanglin, Singapore 912416
                                                              Tel: 65 6836 4100 (Australian High Commission); Fax: 65
PRETORIA                                                      6735 1242
292 Orient Street (Corner Schoeman), Arcadia, Pretoria,       Home Page:
0083, South Africa                                            http://www.singapore.embassy.gov.au/sing/home.html
Private Bag X150, Pretoria 0001, South Africa                 Email: immigration.singapore@dfat.gov.au
Tel: 27 12 424 6272 (Australian Visa Office Appointments)
27 12 423 6000 (Australian Visa Office General enquiries);    SUVA
Fax: 27 12 342 4222 (Australian Visa Office)                  10 Reservoir Road, Tamavua, Suva, Fiji
Home Page:                                                    PO Box 214, Suva, Fiji
http://www.southafrica.embassy.gov.au/pret/home.html          Tel: 679 3311 300 (AVAC Suva); Fax: 679 3311 103
Email: immigration.pretoria@dfat.gov.au                       (AVAC Suva)
                                                              Home Page: http://www.fiji.embassy.gov.au/suva/home.html
RANGOON (YANGON)                                              Email: immigration.suva@dfat.gov.au
88 Strand Road, Rangoon, Burma
Tel: 95 1 251 810 (Embassy); Fax: 95 1 246 159 (Embassy)      TARAWA
Home Page:                                                    Bairiki, Tarawa, Republic of Kiribati
http://www.burma.embassy.gov.au/rang/home.html                PO Box 77, Tarawa, Republic of Kiribati
Email: immigration.rangoon@dfat.gov.au                        Tel: 686 21 184 (Australian High Commission); Fax: 686 21
                                                              904 (Australian High Commission)
RIYADH                                                        Home Page:
Abdullah Bin Huzaifa Al Sahmi Avenue, Diplomatic              http://www.kiribati.embassy.gov.au/twaa/home.html
Quarter, Riyadh, Saudi Arabia                                 Email: immigration.tarawa@dfat.gov.au
PO Box 94400, Riyadh 11693, Kingdom of Saudi Arabia
Tel: 966 1 488 7788 extn 189 (Australian Visa Office); Fax:   TEHRAN
966 1 482 8194 (Australian Visa Office)                       Australian Embassy - Tehran, No. 13, 23rd Street, Khalid
Home Page:                                                    Islamboli Ave, Tehran 15138, Iran
http://www.saudiarabia.embassy.gov.au/ryad/home.html          Australian Embassy - Tehran, P.O. Box 15875-4334, Abas
Email: immigration.riyadh@dfat.gov.au                         Abad, Tehran 15138, Iran
                                                              Tel: 98 21 8872 4456; Fax: 98 21 8871 6223
                                                              Home Page:
                                                              http://www.iran.embassy.gov.au/tran/home.html
                                                              Email: immigration.tehran@dfat.gov.au
12 Department of Immigration and Citizenship



TEL AVIV                                                      Media Enquiries
Australian Embassy, Discount Bank Tower, Levels 28 and        Chan St, Belconnen ACT 2617
29, 23 Yehuda Halevi St (Corner Herzl St), Tel Aviv 65136,    PO Box 25, Belconnen ACT 2616
Israel                                                        Tel: (02) 6264 2244; Fax: (02) 6264 2479
PO Box 33801, Tel Aviv, Israel
Tel: 972 3 693 5000 (Embassy); Fax: 972 3691 5223 (DIAC)
Home Page:
                                                              National Relay Service (NRS)
http://www.israel.embassy.gov.au/tavv/home.html               The NRS is an Australia-wide phone service for people who
Email: immigration.telaviv@dfat.gov.au                        are deaf or have a hearing or speech impairment. It is also
                                                              available to anyone who wants to call a person with a
TOYKO                                                         hearing or speech impairment.
2-1-14 Mita, Minato-Ku, Tokyo 108-8361, Japan                 21A Elliott Street, Balmain, NSW 2041
Tel: 81 3 5232 4111 (Embassy); Fax: 81 3 5232 4173            Fax: (18) 0055 5690
(DIAC)                                                        Toll Free: (18) 0055 5660
Home Page: http://www.australia.or.jp/                        Email: helpdesk@relayservice.com.au
Email: immigration.tokyo@dfat.gov.au
                                                              Speak and Listen
VIENNA
                                                              Tel: 1300 555 727
Mattiellistrafle 2, A -1040 Vienna, Austria
Tel: +43 (0)1 230 461 133; Fax: +43 1 513 2908                Text Telephone (TTY) or Modem callers
Home Page:                                                    Tel: 133 677
http://www.austria.embassy.gov.au/vien/home.html

VIENTIANE                                                     TIS National 013 the Translating and
KM4 Thadeua Road, Watnak Village, Sisattanak District,        Interpreting Service
Vientiane Laos LAO PDR
PO Box 292, Vientiane Laos                                    The Department of Immigration and Citizenship (DIAC)
Tel: 856 21 353 800; Fax: 856 21 353 801                      provides the TIS National interpreting service for people
Home Page:                                                    who do not speak English and for the English speakers who
http://www.laos.embassy.gov.au/vtan/home.html                 need to communicate with them. TIS National has more than
Email: immigration.vientiane@dfat.gov.au                      30 years of experience in the interpreting industry, and has
                                                              access to over 1750 contracted interpreters across Australia,
WASHINGTON DC                                                 speaking more than 170 languages and dialects. TIS National
1601 Massachusetts Ave NW, Washington DC 20036-2273,          is available 24 hours a day, seven days a week for any
United States of America                                      person or organisation in Australia requiring interpreting
Tel: 1 905 280 1437; Fax: 1 202797 3100 or 1 202797 3040      services.
Home Page:
http://www.usa.embassy.gov.au/whwh/home.html

Australian Citizenship
Use this number to:

Employers' Immigration Hotline
Employers' Immigration Hotline

General Skilled Migration
Use this number to obtain information on General Skilled
Migration and how to lodge a General Skilled Migration visa
application.

Immigration Dob-in Line
Immigration Dob-in Line

Immigration General Enquiries
General enquiries

				
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