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Connecting to UH Applications from Non-UH Devices

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					                              Be the Difference.


                              Accessing UH Applications from
                              Non-UH Devices
                              Using the Secure MyApps Environment

This Job Aid is intended for UH employees who would like to remotely connect to UH applications with a non-UH
device. These devices may include: personal laptops, tablets, netbooks, and mobile devices. This Job Aid
provides procedures to connect to UH applications for MAC® devices (MacBook®, Mac Desktop, or iPad®) or
devices using Microsoft® Windows (XP, Vista®, or 7).



Contents
Overview of the Secure MyApps Environment ......................................................................................................2
Obtaining Access to the Secure MyApps Environment .......................................................................................2
 Process for Affiliated Physicians .............................................................................................................................3
Connecting to the Internet while at a UH Facility ..................................................................................................3
 Connecting to the UH Guest Network .....................................................................................................................3
 Microsoft Windows (XP, Vista, 7) ............................................................................................................................3
 MAC: MacBook, Mac Desktop, or iPad ..................................................................................................................3
Connecting to UH Applications from Non-UH Devices ........................................................................................5
 Microsoft Windows (XP, Vista, 7) ............................................................................................................................5
   Remotely Accessing UH Applications using MyApps .........................................................................................5
 MAC: MacBook or Mac Desktop .............................................................................................................................7
 MAC: iPad (v. 4.2.1 (8C148))..................................................................................................................................8
   Install Citrix Receiver ...........................................................................................................................................8
   Set Up Citrix Receiver to Open MyApps Environment ..................................................................................... 10
   Access UH Applications ................................................................................................................................... 13
Using MyApps ........................................................................................................................................................ 15
IT&S Support Available for Non-UH Devices ...................................................................................................... 16
Keeping UH and Patient Data Secure .................................................................................................................. 16
  MyApps Helps Protect UH Data and Protected Health Information (PHI) ........................................................... 16
  Follow UH Policies ............................................................................................................................................... 16




                                                                                                                                  Job Aid                           1

                                                                                                                                             December 14, 2010
Accessing UH Applications from Non-UH Devices




Overview of the Secure MyApps Environment
MyApps provides a secure, web-based environment to connect to UH applications using devices that are not UH-
owned assets. Per UH policy XX-XXX MyApps is the only permitted method for accessing UH applications from
non-UH devices.
MyApps will allow you to connect to:
       Commonly-used UH applications, including UHCare and PACS
       The UH Intranet
       Oracle
       UH Web mail
       Your S: drive and P: drive on the UH network

                 ®
        Microsoft Office.



Obtaining Access to the Secure MyApps Environment
To obtain access to MyApps you and your manager must follow this process to complete an eSecurity Access
Request form.
1. Request access to the MyApps application from your manager.
2. Your manager will navigate to: UH Intranet > online tools > eSecurity Access Request Form.
                    The UH eSecurity Access Request window displays.




3. Your manager will click the UPDATE button and fill out and submit the form that displays.
4. After the form is submitted, the appropriate IT&S personnel will send you an e-mail message including a
   verification of your MyApps access.
         Once you receive access, you can complete the remainder of the instructions provided in this Job Aid.




    2     Job Aid                                                 IT&S Training and Development, MSC
                                                                Accessing UH Applications from Non-UH Devices



Process for Affiliated Physicians
Affiliated physicians need to have a UH sponsor to receive access to the Secure MyApps Environment. The UH
sponsor should be at a Manager-level (Tier 3) or above.
1. Request access to the MyApps application from your UH sponsor.
2. Your UH sponsor will navigate to: UH Intranet > online tools > eSecurity Access Request Form.
                    The UH eSecurity Access Request window displays.
3. Your UH sponsor will click the UPDATE button and fill out and submit the form that displays.
4. After the form is submitted, the appropriate IT&S personnel will send you an e-mail message including a
   verification of your MyApps access.
     Once you receive access, you can complete the remainder of these instructions in this Job Aid.


Connecting to the Internet while at a UH Facility
Connecting to the UH Guest Network
While working at UH facility with your non-UH device, you can connect to the Internet through UH’s wireless
Guest Network.
The Guest Network will provide access to the:
       Internet
       UH Intranet
       Applications you can access through the UH_Guest network (UH Web mail, Oracle)

Microsoft Windows (XP, Vista, 7)
1. Navigate to your device’s Wireless Network Connection options.
       Windows 7: Click on the computer monitor icon in the system tray.
       Windows Vista: Select Connect To from the Start Menu, or right-click on the computer monitor icon in
        the system tray and select Connect to a network.
       Windows XP: Click on the Wireless networks detected popup in the bottom right-hand corner of your
        screen, or right-click on the computer monitor icon in the system tray and select View Available
        Wireless Networks.
2. Select the UH Guest Network and click the Connect button.
3. Open your Internet browser to verify the connection.

MAC: MacBook, Mac Desktop, or iPad
1. Click the Settings icon      to access the Wi-Fi setting.




 IT&S Training and Development, MSC                                                               Job Aid      3
Accessing UH Applications from Non-UH Devices


                The Settings window displays.




2. Click the Wi-Fi icon     .
3. Below Choose a Network... select UH_Guest.
4. Open your Internet browser to verify the connection.




 4    Job Aid                                             IT&S Training and Development, MSC
                                                              Accessing UH Applications from Non-UH Devices




Connecting to UH Applications from Non-UH Devices
Microsoft Windows (XP, Vista, 7)
Remotely Accessing UH Applications using MyApps

                  Note ►    Before you begin the following procedure, ensure you have
                            completed the previous steps to request access to the
                            MyApps Environment.
1. Navigate to the MyApps website: https://myapps.uhhospitals.org/vpn/index.html.
                   The MyApps Welcome/Log on screen displays.




              .

2. In the User name field, type your UH Network ID.
3. In the Password field, type your UH Network Password.

Tip ►      The UH Network ID and Password is what you use to check your UH e-mail.

4. Click the Log On button.




 IT&S Training and Development, MSC                                                        Job Aid       5
Accessing UH Applications from Non-UH Devices


                 A security notification screen displays.




5. Click the I Agree button to continue.
                 The MyApps Applications page displays, showing the applications to which you have access.




                Note ►      When a new version of the software is available, you will be
                            prompted to upgrade the software. To upgrade the software, click the
                            Citrix license agreement checkbox and click the Download button.
                            To continue to the MyApps Applications page without starting the
                            upgrade, click the Upgrade Later link in the Other Options section.


 6    Job Aid                                                  IT&S Training and Development, MSC
                                                                Accessing UH Applications from Non-UH Devices




MAC: MacBook or Mac Desktop
1. Navigate to the http://myapps.uhhospitals.org website.
                 The MyApps Welcome/Log on screen displays.
2. In the User name field, type your UH Network ID.
3. In the Password field, type your UH Network Password.

Tip ►       The UH Network ID and Password is what you use to check your UH e-mail.

4. Click the Log On button.
                 A security notification screen displays.
5. Select the “I Agree” with the terms and conditions of use.
                 A Download Client screen displays.




 IT&S Training and Development, MSC                                                          Job Aid       7
Accessing UH Applications from Non-UH Devices


6. Click the Download button to download the Citrix Online Plug-in for Mac. This plug-in enables connection
   to the MyApps environment.

     Use the following link to navigate to the Citrix Web site and download this application.
     http://www.citrix.com/English/ss/downloads/details.asp?downloadId=2303485&productId=186&c1=sot2755#top

                 Note ►       The installation of the Citrix Online Plug-in will start. Wait until this
                              plug-in is completely installed.
                  The MyApps Applications page displays.

MAC: iPad (v. 4.2.1 (8C148))
Install Citrix Receiver
You will need to install the Citrix Receiver for iPad App to connect to the secure MyApps environment on
your iPad.



1. Tap the App Store icon               to open the Apps Store.
2. Type Citrix in the Search Field.
                  Citrix applications display including the Citrix Receiver for iPad application.
3. Tap on the Free button to select the Citrix Receiver for iPad application.




                  The Install App button displays.




4. Tap Install App.
5. Enter your App Store credentials and click OK if prompted.




 8     Job Aid                                                      IT&S Training and Development, MSC
                                                           Accessing UH Applications from Non-UH Devices




           The Citrix icon displays Installing...




           After the installation is complete, the Citrix icon displays.




IT&S Training and Development, MSC                                                      Job Aid       9
Accessing UH Applications from Non-UH Devices


Set Up Citrix Receiver to Open MyApps Environment
1. Tap the Citrix icon.
                 The Welcome to Citrix Receiver window opens.




2. In the lower left hand corner of the screen, tap on Set up my enterprise app store.




 10   Job Aid                                                 IT&S Training and Development, MSC
                                                             Accessing UH Applications from Non-UH Devices


                The New Store window displays.




3. Tap in the Address field and type: myapps.uhhospitals.org.




4. Tap Next.
                The Store Verified window displays with additional fields.




 IT&S Training and Development, MSC                                                       Job Aid     11
Accessing UH Applications from Non-UH Devices


5. Complete the fields as follows:



          Description: Automatically populates with
           UHhospitals Virtual Apps
          Domain: UHHS
          Username: [type UH network username]
          Password: [type UH network password]




6. Tap the Save button.
                  The Citrix Receiver window displays.




 12       Job Aid                                         IT&S Training and Development, MSC
                                                            Accessing UH Applications from Non-UH Devices


                 The application list displays.




                 The University Hospitals Workspace area displays through the secure MyApps environment.




Access UH Applications
1. Tap on Explore to view a list of UH applications.



 IT&S Training and Development, MSC                                                       Job Aid     13
Accessing UH Applications from Non-UH Devices


                 The application list displays.




2. Tap on the plus icon in the Application list to add it to your Home window.
3. Double tap on the application icon in the Home window to open the application.

                Note ►      To return to the Home window, tap the drop-down icon at the top of
                            any open window and select Home.




 14    Job Aid                                                  IT&S Training and Development, MSC
                                                                     Accessing UH Applications from Non-UH Devices



Using MyApps
Double-click on the application icons on the MyApps Application dashboard to launch an application. The
application will open in a new Web-based window.

Tip ►        You can open multiple MyApps applications at one time.

 If you want to access:                        Click on:              This will:
 Files on the UH drive from your P: drive,                            Open a connection to your UH drives. You can open
 S: drive, or other drives to which you                               files and save files to the available drives.
 have access.                                                         Files on the hard drive (C: drive) of your UH
                                                                      computer are not available through MyApps.


 Your UH Web e-mail                                                   Access your UH e-mail through Web mail.




 The UH Intranet                                                      Open the UH Intranet home page.




 UH Applications including:                    The associated         Launch the application you selected. The application
         UHCare                               application’s icon.    will function as it does from your UH-supported
                                                                      computer or device.
         PACS                                 Examples:
                                                                      Note: You will only be able to launch applications to
         Kronos Time and Attendance           UHCare                 which you have access.
         Physician Portal
         Soarian

 If you do not see the UH application’s icon
 on the main MyApps Application page,          PACS
 type the name of the program in the
 Search field                             .
 Click the magnifying glass icon to start
 a search.
 Microsoft applications                                               Launch full versions of Microsoft Office: Excel,
                                                                      PowerPoint, or Word. This provides the ability to
                                                                      create, edit, and read Microsoft documents.
                                                                      Note: You can save files to your UH drives (P: or S:
                                                                      drive), but not to the hard drive of your self-
                                                                      purchased device.




 IT&S Training and Development, MSC                                                                      Job Aid        15
Accessing UH Applications from Non-UH Devices


IT&S Support Available for Non-UH Devices
The IT&S department will provide a limited amount of support for non-UH devices.
    If you have an issue with:                 Contact for support:
     Connection to the UH network remotely    IT&S Service Desk (216-844-3327)
      or from a UH facility.
     The function of the MyApps Application
      or other UH applications.
     Your device-specific features or         Your device manufacturer
      functions.




Keeping UH and Patient Data Secure
MyApps Helps Protect UH Data and Protected Health Information (PHI)
The MyApps application provides remote access to UH’s network and applications, but does not allow you to save
files locally to your device’s hard drive. This functionality of MyApps protects patient data; it keeps all UH files on
the UH network. If your self-purchased device is lost or stolen, patient data is not compromised.

Tip ►           When connecting to the UH Network and UH applications, do not leave your device unattended.


Follow UH Policies
Review all of UH’s PHI policies. While using MyApps or connecting to the UH Guest network, ensure you are in
compliance with the following UH policies regarding file security and PHI:
      XX-XX, Non-UH Computing policy
      PH-27 – Workstation Use




    16    Job Aid                                                     IT&S Training and Development, MSC

				
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