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                                           Airline Workers


Describing work of airline workers, including those in charge of public announcements at the airport, and
the flight staff.


The affirmative imperative
Which- what
The negative imperative
Must- have (got) to
Would like- expressing a desire
Construction of compound nouns
Use of compound nouns
To hope+ dependent clause                 She hopes he’ll come.
                                          I hope the water’s deep enough.
Use of the present conditional
Simple present with when/ while           When I come back, I’ll ring you.
                                          They’ll eat as soon as they arrive.


Charge, public, announcement, passenger, gate, request, immediately, boarding, delay, arrive, due to,
industrial, action, domestic, luggage, collect, reclaim area, control, inform, security, measure, tighten,
cooperate, remind, circumstance, flight staff, responsible, cabin service, land, safety procedures,
forbidden, aisle, toilet, fasten, seat belt, folding tray, upright, electronic, takeoff, altitude, cruise,
experience, turbulence, descent, terminal, standstill, destination, relevant, customs, holder, obtain, visa,
identity document, transport, shuttle service, hire cars, coach, arrivals lounge, exit.


Passengers for British Airways flight number 142 are requested to make their way to gate 17.
The British Midlands flight from Paris will arrive fifty minutes late.
Due to industrial action, all domestic flights are subjected to delay.
Luggage from Lufthansa flight number 617 can be collected from baggage reclaim area number 14.
Ladies and gentlemen, we would ask you to please cooperate with security staff.
We would remind passengers that under no circumstances should they accept luggage or packages
from other people.
Boarding is taking place for passengers with seats numbered 22 to 41.
The flight will last four and a half hours.
We should be landing 12:25, local time.
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Smoking is forbidden on all European flights, this includes in the aisles and in the toilets.
Please fasten your seat belt, put up the folding tray and put seats in the upright position.
The use of electronic equipment is not allowed during takeoff and landing.
In a few minutes we shall be serving drinks, followed by a meal.
We are experiencing a bit of turbulence at the moment.
We advise you to keep your seat belt fastened.
For safety reasons you should remain seated.
We are beginning our descent into Rome.
We are about to land.
We thank you for flying with us, and hope you will do so again shortly.
On leaving the aircraft, would passengers awaiting connecting flights please go to the relevant check-in
Holders of foreign passports must have a valid visa.
There is a free shuttle service which will take you to other terminals.

Air Travel- top 20 words

 1 aisle                n. corridor in aeroplane between the seats [there are usually one or two]
 2 baggage claim        n. place where passengers go to find their luggage (cases etc) at the end of a
 3 board                v. to get on or enter an aeroplane - on board adv.
 4 boarding pass        n. special ticket showing that passenger has checked in and may board plane
 5 check in             v. to register for a flight, inc. checking of tickets, passports, luggage etc - also n.
 6 confirmation         n. passenger’s telephone validation of return reservation; reconfirmation
 7 departures board n. large display in airport showing times, destinations etc of departing flights
 8 domestic             adj. national, not international [a domestic flight is entirely within one country]
 9 duty free            adj. [of products: cigarettes, perfume etc] not taxable; exempt from customs
10 excess baggage       n. luggage that is more than the permitted or allowed weight
11 flight               n. an aeroplane scheduled to fly a certain route at a certain time
12 gate                 n. the point in an airport at which a particular flight arrives and departs
13 hand luggage         n. light bags, briefcases etc that may be carried on board by passengers
14 IATA                 abbr. International Air Transport Association
15 immigration          n. government official responsible for checking passengers’ passports
16 jet lag              n. extreme tiredness etc after a long flight between extreme time zones
17 runway               n. the strip on which planes land and take off
18 stopover             n. a break for a day or two on an international flight
19 ticket               n. receipt for transportation etc. An air ticket has one coupon for each journey

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20 transit                n. A transit passenger is one stopping at an airport that is not his destination

         Departure and Arrival procedures

             Pudong International Airport

             1. International departure procedure
                 Checkin - Luggage Delivery - Getting Boarding Card - Quarantine      - Customs -
             Immigration - Security Check - Waiting and Boarding

             2. International Arrival Procedure
                 Quarantine - Immigration - Luggage Reclaim - Customs - Enter greeting hall

             3. Domestic departure procedure
                 Checkin - Luggage Delivery - Getting Boarding Card - Security Check - Waiting
                 and Boarding.

             4. Domestic Arrival procedure
                 Reclaim Luggage - Enter Greeting Hall

             Hongqiao International Airport

             1. Domestic departure procedure

                Checkin - Luggage Delivery - Getting Boarding Card - Security Check - Waiting
             and Boarding.

             2. Domestic Arrival procedure

                Luggage Reclaim - Enter Greeting Hall

         Reconfirm Your Tickets

         Passengers having reserved seats on connecting or return nights should reconfirm
         their reservations if they stay in the departing place for more than 72 hours.
         Reservations without reconfirmation will be automatically cancelled.

         Validity Period of Tickets

         Tickets (excluding special price & discount tickets) are valid for one year.

         Free Delivery Baggage

         Free baggage allowance for first-class passengers is 40kg, allowance for
         business-class passengers is 30 kg, allowance for economy-class is 20 kg. Infants
         holding 90% discount tickets are not entitled to free baggage services.

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Hand-carry Articles

First-class passengers may carry two pieces of articles. Business-class or
economy-class passengers may carry one piece of article. The volume & weight of
either one or two pieces should not exceed 20×40×55cm or 5 kg.


To make it convenient for passengers to go through customs during arrival and
departure, we have set up the Red Channel and Green Channel examination
systems. Passengers (with the exception of those holding diplomatic passports or
having Customs exemption), please fill in the "Passengers Baggage Declaration
Form" while you are on board.

For Incoming Passengers

I. Entering Passengers, under the following circumstances, must declare, choose
the channel marked "GOODS TO DECLARE(RED CHANNEL):

  1.Having dutiable articles or duty free articles under items II, III, IV of
  Classification for Entering/Departing passengers' Baggage within the limitation of
  quantity set by the Customs {except duty free tobacco & alcoholic drinks}.

  2.Non-residents or residents with re-entry visa issued by foreign country having
  trip necessities exceed the limitation as set by the Customs: camera, portable
  tap-recorder, mini-movie camera, portable video-recorder, Lap-top
  word-processor, one piece for each item.

  3.Having more than RMB 6,000 yuan in cash, or gold, silver and their ornaments
  weighing over 50g.

  4.Passengers having more than $5,000{US or foreign equivalent} in cash.

  5.Having commercial cargoes, samples or articles other than personal baggage.

  6.Having animals or plants and products and other articles controlled by China
  Quarantine Law.

II. Passengers who are not clear about the Customs regulations or do not know how
to select the proper channel shall choose "GOODS TO DECLARE "{RED

III. Other departing passengers not listed under articles I, II may choose the channel
marked "NOTHING TO DECLARE "{GREEN CHANNEL} without declaring to the

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For Outgoing Passengers

I. Departing passengers, under the following circumstances, must declare, choose
the channel marked "GOODS TO DECLARE "(RED CHANNEL):

  1. Having the following trip necessities for re-importation: Camera, portable tape
  recorder, mini-movie camera, portable video-recorder, portable word-processor,

  2.Failing re-exportation of specified articles, or completion of Customs clearance
  procedures for temporarily imported duty-free articles.

  3. Carrying foreign currencies, gold, silver and ornaments thereof over the
  declared quantities or having no export license of certificates therefore.

  4.Carrying more than RMB 6,000 yuan in cash.

  5. Carrying culture relics.

  6,Carrying goods of commercial value and samples.

  7.Carrying articles exceeding the limited value and quantity, or other limitations as
  set by the Customs.

  8. Having animals or plants and products thereof under the control of China
  Quarantine Law, and other articles subject to custom formalities.

II. Passengers who are not clear about the Customs regulations or do not know how
to select the proper channel shall choose "GOODS TO DECLARE" (RED

III Other departing passengers not listed under article l, lI may choose the channel
marked "NOTHING TO DECIARE "(GREEN CHANNEL) without declaring to the

Inspection and Quarantine Information for Entry into China

1.Passengers entering into China should abide by relevant Chinese Inspection and
Quarantine laws and regulations and fill in the Quarantine Declaration Form on
Entry as required by the inspection and quarantine authorities;

2.Passengers coming from areas infected by Yellow Fever must present a valid
vaccination certificate to the inspection and quarantine authorities;

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3. Passengers suffering from fever, diarrhea, AIDS/HIV infection, venereal disease,
psychosis or open pulmonary tuberculosis are required to declare.

Objects prohibited from being carried into China

1.Human blood and the products thereof;

2.Fruits, peppers, eggplant and tomatoes.

3.Animal carcasses and specimens;


5.Pathogenic micro-organisms of animals and plants, pests and other harmful

6.Live animals (except cats and dogs as pet) and genetic materials including
semen, zygotes and embryos;

7.Eggs, raw hides and skin, hair, hoofs, fat or oil, animal meat (including viscera)
and its products, fresh milk, cheese, butter, cream, whey powder, silkworm
chrysalis, silkworm eggs, animal blood and its products, and aquatic animal

8.Genetically Modified Organisms;

9.Waste and used clothes.

If you carry any of the above-mentioned objects, please hand them over to the
inspecting and quarantine officials or dispose of them into the quarantine bin.

Objects allowed entry subject to mandatory declaration

1.Seeds, nursery stocks and other propagation materials, tobacco |eaves, cereals,
and beans. All these require pre-entry quarantine permit;
2. Fresh flowers, cut flowers and dry flowers;
3. Plant samples, exhibits and specimens;
4. Nuts, dried vegetables, pickled vegetables and frozen vegetables;
5. Bamboo, rattan, willow, straw and wooden handcrafts;
6. Pets including cats and dogs.
    Each passenger is allowed to carry only one pet, bearing rabies vaccination
certificate and health certificate issued by the competent quarantine authorities of
the departing country or region. Pets are required to be quarantined in the
designated area by the quarantine authorities for 30 days upon entry.
7. Human blood and its products, micro-organism, human tissues and bio-products.

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All these require special permit-

if you carry any of the above--mentioned objects, please declare to the inspection
and quarantine authorities and be ready for quarantine.


For entry

Overseas visitors must possess valid passports, visas and other valid certificates.
(The entry of national having visa agreements with the Chinese Government will be

On arrival at a Chinese port, all passengers (overseas visitors and Chinese citizens)
should present their valid passports, visas or other valid certificates along with the
filled-in entry card to the immigration check post for inspection.

Upon arrival, please get your passport and entry and exit cards ready and go to the
inspection hall. When you go through the inspected channel, hand your passport
and the entry and exit cards to immigration officials for examination.

You can enter China only after the immigration officials have examined your
passport and entry exit cards, affixed the approved entry seal upon your passport
and taken the entry card from you.

For exit from China

Visitors should present their valid passports or any other certificates to the
immigration check post for inspection. Overseas visitors should exit from China
within the period designated on the entry visa.

Security Check

Passengers and their baggage (including delivery baggage and carry-on baggage)
should be subject to the security check before boarding and loading.

In accordance with the regulations of the Chinese Government, passengers are not
allowed to carry dangerous articles, such as inflammables, erosives, poisons,
radio-active materials, ammunition, firearms or explosives on board. In order to
ensure the safety of the passengers and the aircraft, all passengers must pass
through the security check. If any one refuses to be inspected, the security
department will not allow him or her to board the plane, and any loss or responsibility
should be borne by the passenger.

After passing through the security check, passengers then proceed to a special
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concourse which is controlled by the security personnel. All persons entering the
secure concourse must wear the airport pass. The security personnel will routinely
examine their passes, and so your cooperation is requested.

Compensation for lost baggage

If passengers' delivered baggage get lost, damaged or partly damaged, the carrier is
subject to the compensation liability for it, and the compensation price is no more than
$20 per kg, If the lost baggage' value is less than $20 per kg, the compensation price
is the real value of the lost baggage.

Carrier's Liability for the Delayed Flights

When the flight is delayed or cancelled because of the carrier's fault, meals and hotel
accommodations for the passengers during the delay will be provided free of charge
by the carrier.

                      How to become an Air Hostess

                     "How do I become an Air hostess" - the million dollar
                    question!!!! There are so many things that you can do in order
                    to increase your chances of getting an interview with an airline
                    however there are a few basic neccesities that you must have
                    before applying for a job as an air hostess. Most airlines in New
                    Zealand have a web site for recruitment and will give you the
  relevant information on how to apply. But in any case I have listed some of the
  requirements below.

  1. Most New Zealand companies will only employ New Zealand residents due to
  visa restriction in some foreign countries. So presuming you have a NZ passport
  you would have passed the first step.

  2. You must be at least 18 years old before you apply due to the Sale of Liquor

  3. You must be in good health. Flying can be quite stressful on your body so the
  airline needs to make sure that you will be up to it. Airlines will usually give you a
  full medical after the assessment period.

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4. You need to be between 160 cm-185 cm. This is not because they want tall
and beautiful crew, it is simply a safety issue as there is usually emergency
equipment in the overhead bins and you would need to be able to grab them fast
in an emergency (without running to find a ladder first).

5. Having good eyesight is also a necessity. Once again this is for safety reasons.
One must be able to see in an emergency. Most airlines will allow you to wear
contact lenses (and some allow glasses too).

6. Before applying for the job you must obtain a First Aid certificate (usually within
the last 6 months). These courses normally last for a couple of days and can be
quite fun. Contact your local Red Cross or St Johns for information on this.

7. There will be strict security check done on you and your history. This is to
ensure that you are a decent citizen, which I’m sure you are!!

8. You must be able to swim (minimum requirement is at least about 25 metres
depending on the company) unaided. This is also tested during the selection
period. If you can’t then drop down to your local pool and take some lessons.
Learning to swim may take a bit of time but it certainly isn’t impossible.

9. Most airlines require you to have completed at least 3 years of secondary
schooling, however they do prefer it if you have continued your education further.
10. A second language is also a bonus however it’s not essential. I would advise
you to enrol in a Japanese (or language of your preference) course before
applying. Even if you only attend a few lessons it will look great on your CV.

11. You must have travelled as a passenger on at least one flight. This is to
ensure that you won’t freak out on your first day “on the job”.

12. You also must gain some customer service experience. Even if this means
working in your local restaurant on the weekends or something similar. Airlines
usually go for people who have had a lot of contact with the public especially in
the service industry. But it’s not too late if you have never done anything like this
before. Have a browse through your newspaper and take a part-time service
industry job. Even if you only do it for a little while, at least you can add that to
your CV too.

13. Obviously you need to be a friendly, approachable, reliable, and flexible
person. Having initiative, maturity and being able to think fast on your feet are
also important aspects. If you are an all round “people person” then you would be
perfect for the job.

So those are the basic requirements needed for most companies (although they
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may differ depending on the company). Obviously there is a lot more to it when
applying for the job though. Airline interviews are quite particular and can be quite
scary at first. There are usually several different stages that you must pass. The
first being the CV and application form screening. I suggest logging onto the
Internet to the airline of your choice to see how they prefer to do the initial
screening. Sometimes you have to send an application form first. So write off to
them and request one, fill it out carefully and make sure you put your best foot
forward when sending in e.g., highlight all the basic requirements by going into
detail about them. Record any courses you have done whether or not you think
they are important or not. Write in detail about your customer service experience
listing exactly your duties and responsibilities.

When you send your CV remember to enclose a full-length phonograph
(preferably taken by a professional instead of you sitting on the beach). Don’t
make your CV too long as the person doing the screening will lose interest. Once
again highlight your customer service experience and motivation for the job.

Furthermore, DON’T wait for the airline to advertise its vacancies. Contact them
yourself whenever you feel ready and enquire how to actually apply for the job.
Prepare your CV and application form and send it in. If you wait for a vacancy in
the newspaper, you will have to compete with the thousands of other CVs being
sent in at that time. If you don’t ask, you won’t receive (my little motto).

Once you have received your interview date, show up with heaps of time to
spare. Take an extra CV with you and wear a suit (or smart jacket and skirt). Don’t
show up in a sleeveless shirt and hot pants!!!!! Be super doper friendly the
second you arrive, as you will be monitored the second you walk in the door.
Smile a lot and be friendly and positive. However, having said that, don’t be over
the top-avoid any extremes.

The next step is usually a group selection where you will have to sit in a group
and discuss a topic or solve a problem. My advice is to make sure you are up to
date on all current events at that time. Also make sure you have researched the
company so you can slip in a few good phrases about the President of the airline
if it’s appropriate. Once again, avoid extremes. Talk and listen, but don’t be
outspoken or sit there like a little mouse. Try to think about what you are going to
say before you say it. At all costs-SMILE.

This may also be followed by a psychometric test. You can check out a few
examples of such tests on the Internet.

Either on the same day or in the near future you may be invited for a personal
interview. This is usually done with one or two interviews and yourself. In my
experience they normally ask the same type of questions at every interview.
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           Once again, make sure you have done some research on the company in case
           they ask you “what you know” about the airline. Following that, they will usually
           ask you about your experience in the customer service industry. These answers
           should really be prepared beforehand as you will be expected to give real
           examples. Don’t make something up-you will need to follow up the situation with
           facts therefor you will be caught out if you are telling a wee fib. Examples of
           questions they may ask are:
           1. “Give us an example of a time you gave excellent customer service”.
           Think hard about this cause your example will show what you consider excellent
           customer service to be. Be exact in your answer. Tell them exactly what you did,
           how the customer responded and (of course) that the situation ended perfectly
           with your help.
           2. “Tell us about a time when you were faced with an angry customer”.
           Once again, think of a real situation. Explain in detail and tell them how you
           solved the problem quickly without assistance of your colleagues’ etc…..

           There are hundreds of questions they could ask but just be prepared to give exact
           answers to any kind of customer service questions. They will definitely ask you
           why you want the job. DON’T SAY it’s because you want heaps of money and to
           travel the world-this answer is wrong!!!! Think of the real reason as to why you
           want to do this job. Perhaps its because everyday at work you would have the
           opportunity of meeting interesting and exciting people. Perhaps its because you
           love to work in a team environment and feel that you would have a lot of positive
           attributes to bring to a team. Or perhaps its been your dream since you were a
           child and you have always been fascinated by the airline industry and feel that
           your amazing customer service skills would benefit the company. Having said all
           this, just be yourself, relax and try to enjoy the experience because at the end of
           the day, if you get the job or not, it is all good interview experience which will be of
           great use to you in the future.

How to Travel on a Plane Comfortably
Perhaps you're excited about the destination, but you're probably not looking forward to the plane ride.
Here's how to make the process of getting there more comfortable.

1. Wear loose, comfortable clothing in layers, so that you can remove and add items according to the
   temperature. Airplanes often use excessive air conditioning, so bring one more layer than you think
   you'll need.

2. Carry everything you will need for the flight, including books, magazines, stereo headphones and
   bottled water, in a small bag.

3. Chew gum during takeoffs and landings to avoid ear discomfort caused by the altitude change.
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4. Keep muscles from cramping by stretching before, during and after the trip. Walk up and down the
   aisles and rotate your neck, shoulders and wrists.

5. Avoid eating salty foods like airline peanuts, which can cause you to retain water. Eat fruit instead.

6. Drink double the amount of water you normally would.

7. Apply lotion to your hands and face to avoid excessive dryness from the circulated air.

8. Keep your blood moving while you sit in your seat by raising your feet and rotating your ankles.

  Eat a light meal before takeoff.

  If necessary, take an over-the-counter motion sickness remedy 1/2 to 1 hour before takeoff.

  Avoid alcoholic beverages during flight. Alcohol contributes to jet lag and dehydration.

How to Prevent Jet Lag
Jet lag doesn't have to ruin the first few days of your trip abroad. A few simple tips will help keep it in

1. Start shifting your sleep-wake cycle to match that of your destination several days before departure,
   changing at the rate of one hour per day.

2. Begin adjusting to the time zone of your destination by resetting your watch at the beginning of your

3. Sleep on the plane when it is nighttime at your destination. Earplugs, headphones and eye masks can
   help diminish noise and light.

4. Stay awake on the plane when it is daytime at your destination. Read a thriller with the light on and the
   window shade open, or cruise the aisles.

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5. Drink plenty of water. The air on planes is extremely dry, and dehydration can worsen the effects of jet

6. Avoid alcohol and caffeine while flying. They increase dehydration.

7. Exercise as much as you can on the flight during waking hours: stretch, walk down the aisles and do
   leg lifts (see "eHow to Exercise on a Plane," under Related eHows).

A.     Self introduction (5 minutes)
B.     Warm up (10 minutes)

1.     Vocabulary (10 minutes max)

a.     Vocab card

Select some words from the following and ask the students to make a sentence to demonstrate they
know the meaning and proper usage. DO NOT SHOW the card to the student, in order to test their
listening comprehension.

                          Lesson 1 Airline workers – Vocab card
             The departure date                                    Duty free
              Passport control                                   Embarkation
               Check in desk                                      Cancellation
                  A terminal                                  Currency exchange
             Immigration control                                  Turbulence
                   Runway                                            Arrival
                Boarding card                                      Departure

2.     Key grammar (15 minutes)

Have the students complete the sentence using: Have to

       1.   It’s getting late –
       2.   You broke the window –
       3.   The car has broken down –
       4.   Mother is away –
       5.   I’ve got it all wrong –

Have the students complete the sentence using: Must
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        1. We haven’t got any money –
        2. Marilyn is a very interesting person –
        3. My hands are dirty –
        4. I need some stamps –
        5. We can’t go now –
Read these sentences to the students and have them tell you if the sentence is correct or incorrect. If it is
incorrect then have the student correct the sentence.

        1.   It is a great film. You must see it.             Correct
        2.   In many countries, men must do military service. Incorrect
        3.   You can’t part here for free. You have to pay.       Correct
        4.   I eat too much chocolate. I really have to stop.     Incorrect
        5.   Why is Paula going now? She must meet someone.           Incorrect

b.      Conditional sentences – Type 1 (Present)

Have the students complete the sentence with the present conditional.

        1.   If it is fine tomorrow,
        2.   If I have time tonight,
        3.   If it rains next weekend,
        4.   If he leaves at 6 o’clock,
        5.   If she has driven all that way since this morning,

Have the students supply the correct form of the verb and complete the sentence in the present

        1.   If they ………. (Have/be working) all afternoon,
        2.   If I ………… (can’t / finish) the job this weekend,
        3.   If John ……… (be picked) for the team,
        4.   If you ……. (have/forget) to phone,
        5.   If we ……… (stay) in this flat till may,

Have the students change the type two conditional into type 1 and complete.

Have the students change the type two conditional into type 1 and complete.
1. If I found a gun in the street,
2. If I lost my passport,
3. If I met an alien,
4. If I got sick,
5. If you had taken my advice,
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6. If the weather would improve,
7. If he had left early,
8. If you would give me a hand with the dishes,
9. If I had wanted to study,
10. If I had run faster,

Start a consequence chain by choosing students to role-play a waiter and a customer. The customer
says: If you don’t bring the bill immediately, I won’t pay. The waiter responds: If you don’t pay the bill, I
will call the police. The customer continues: If you call the police, I will run away. Have the students
continue the consequence chain as far as they can.

Start other chains the same way.

        If there is an earthquake
        If you hit me
        If I find $1,000,000

C.      To hope + a dependant clause

Have the students complete the sentence with HOPE + a dependent clause.

Have the students complete the sentence with HOPE + a dependent clause.
1. She / he / come
2. I / my ATM card / swallowed
3. He / traffic / today
4. I / water / deep
5. They / sell / this month
6. I / he / arrive / on
7. She / they / like / food
8. The dog / find / bone
9. The students / pass / exam
10. She / married / this year

D.      Affirmative imperative

Have the students imagine they have a 10-year-old child. They have to go out for a few hours and there
is no one to baby sit. Have the students working in pairs take turns being the parent and give 5
affirmative imperatives to the child. Then change roles.

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1.   __________________________________________
2.   __________________________________________
3.   __________________________________________
4.   __________________________________________
5.   __________________________________________

Repeat the role- play but the students now have to give 5 negative imperatives.

1.   __________________________________________
2.   __________________________________________
3.   __________________________________________
4.   __________________________________________
5.   __________________________________________

E.        Would like expressing desire

Have the students express desire about the following and construct an appropriate sentence using
would like.

Have the students express desire about the following and construct an appropriate
sentence using would like.
1. Food
2. Job
3. Holiday
4. Salary
5. Car

Have the students use would like in the interrogative form + one of the following.

     1.   Demonstration
     2.   In the lounge
     3.   Call the manager
     4.   New Indian restaurant
     5.   Test drive the new model

Have the students use would like in an offer phrase correct for the following situations.
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     1.   You see your friend trying to carry 3 bags of shopping
     2.   You see your friend is very hot
     3.   Your friends come to visit your home and it is around dinner time
     4.   Your child is having problems with his/her homework
     5.   Your boss has a lot of paperwork to before the end of the day

 Role-play / Discussion (10 minutes)

Discussion: Air travel

What do you like / dislike about air travel? Which part of the check in process do you think could be
improved? Do you think planes are comfortable enough? How often do you travel by air? Is air travel in
China convenient? What are the cost / time benefits of air and train travel in China? Which method of
travel do you prefer? Do you feel safe traveling by air? How many accidents happen per year in China?
Describe your worst experience of air travel. Is the food edible on most airlines?

Role-play: A busy airport
Assign a role for each student. Have them play out their roles according to the role cards.

      Lesson 1 – A busy airport card 1                     Lesson 1 – A busy airport card 2
Student A – A receptionist on the transfer         Student B – A businessperson who is late
                  desk                                           for his flight
You work on the transfer desk. Your computer       You are a businessman for a large
system is having problems and it is difficult to   automotive company. You have to be in
give passengers information quickly. Today is      Bangkok for a very important meeting, a
a very busy day as several flights have been       meeting that is you miss would be very
delayed due to bad weather. Answer the             damaging for your company. You are
questions of the passengers who come to            flying from Manchester to Bangkok via
you for help. Remember that you work in            London and Athens. You are now in
customer service and that you must be very         London and want to know when your
polite even though the people talking to you       flight to Athens will depart and from which
might not be.                                      terminal and which gate. You also need to
                                                   know if your baggage will be transferred
                                                   automatically to all your connecting
                                                   flights and will your flight in Athens also
                                                   be delayed. If not you will miss your flight
                                                   and need information about other
                                                   available flights to Bangkok
3.        Written activities (5 minutes)

a.        Synonyms

Have the students match up the synonyms
                       Creating Wealth and Achieving a Better Future with English!

Lesson 1 – Written activities - A
                             Choose the correct synonyms
     1. Forbidden                                   A. Rough
     2. Valid                                       B. Soon
     3. Pull into                                   C. Direct
     4. Belongings                                  D. Current
     5. Nonstop                                     E. Arrive
     6. Choppy                                      F. Possessions
     7. Shortly                                     G. Prohibited

b.   Antonyms

Lesson 1 – Written activities - B
                             Choose the correct Antonyms
     1. Take off                                    a. Departure
     2. Board                                       b. Irrelevant
     3. Port side                                   c. Allowed
     4. Domestic                                    d. Land
     5. Forbidden                                   e. Disembark
     6. Relevant                                    f.   Starboard side
     7. Arrival                                     g. International

5.   Assessment / evaluation / wrap up (5 minutes)


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