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InHome Brochure - TelstraClear

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InHome Brochure - TelstraClear Powered By Docstoc
					Effective 30 November 2012


0508 888 800
www.telstraclear.co.nz
                                                        TV, Phone Line, Calling and Internet


                                                             TelstraClear’s combined TV, Broadband and Phone

     Welcome                                                 solutions offer New Zealand premier Triple Play
                                                             capability with advanced High Definition T-Box® with

     to InHome™                                              Freeview or SKY channels, Broadband that is second to
                                                             none and price competitive Phone and calling services.
     TelstraClear                                            InHome services are only available to connectable households on TelstraClear’s
                                                             cable network in Wellington, Kapiti and Christchurch.
     makes it easy
     for you to get
     what you want.



Contents
Benefits of TelstraClear’s Services                 2
Phone Line Rental Rewards                           3
Broadband Internet                                  4
TelstraClear TV                                     5
TelstraClear Packages – Phone Line, Internet, TV    6
Minimum Required Computer Specification             9
Choosing the Right Broadband Internet Plan         10
Optional Extras - Calling                          12
TelstraClear Calling Card                          13
TelstraClear Yak Paks®                             14
Talk 24/7 Calling Rates                            16
Ztalk 0505                                         17
Mobile Plans                                       18
Dial Up Internet                                   19
About Your Bill                                    20
Advice for Internet Users                          21
Connection Fees                                    24
Terms and Conditions                               25

                                                                                                                                              Page 1
Benefits of TelstraClear’s Services                                                           Phone Line and Calling


•    Choose a package and save                                                                • Competitive phone line rates.
•    Great toll rates                                                                         • A choice of competitive calling plans for you to choose from.
•    Free standard connection - terms and conditions apply.
•    Keep your existing phone numbers                                                         Phone Line Rental Rewards
                                                                                              TelstraClear rewards busy phone users with savings on monthly line rental charges. The more
•    One service provider, one bill (including SKY options)
                                                                                              you spend with us on national, international and home-to-mobile calling, the more you save.
•    All the free to air, Freeview and pay TV channels on the one remote control
                                                                                              Remember you already make great savings just by being a TelstraClear phone line customer.
•    No unsightly satellite dishes, no rain or snow fade
                                                                                              The monthly cost of TelstraClear’s Phone Line rental is $39.95 but every month that charge is
•    Superior home broadband                                                                  recalculated based on your toll, Yak Pak® and home-to-mobile calling with us in the previous
•    Speeds significantly faster than dial up internet -                                      month.
     perfect for online gaming, audio, movie and video streaming
                                                                                                  TelstraClear InHome™ Phone Line
     Additional benefits with TelstraClear                                                          Monthly                     Discount per month                      Monthly       Estimated Annual
                                                                                                    Call Spend*                off Phone Line Rental                Phone Line Rental      Savings
                           Best Loved ISP
                           New Zealanders have voted TelstraClear Best ISP in the 2012              $0-$79.99                                $0                              $39.95                        $0
                           Net Guide Web Awards. That makes it nine times we’ve been                $80-$119.99                              $5                              $34.95                        $60
                           voted Best ISP!                                                          $120-$159.99                            $10                              $29.95                       $120
                           Earn AA Smartfuel Discounts                                              $160-$199.99                            $20                              $19.95                       $240
                           As a TelstraClear customer you can earn AA Smartfuel                     $200 +                                $29.95                             $10.00                     $359.40
                           discounts on all TelstraClear residential products and services.
                                                                                                  * National, International and Home to Mobile calling with TelstraClear.
                           You need to register your AA Smartfuel number with us to
                                                                                                  Excludes TelstraClear Calling Card calls.
                           receive your discounts.
                           Telecommunication Dispute Resolution                               Rewards Terms and Conditions
                           TelstraClear takes pride in standing behind our promises to        •   You must switch your direct dial calling to TelstraClear to be eligible for the phone line rental discount
                           deliver your rights as a customer. For more information go to      •   Your line rental credit (if any) is calculated monthly based on your previous month’s calling with us (excludes
                                                                                                  directory assistance, collect calls, special number calls, 0900 calls, calls with other service providers and TelstraClear
                           www.telstraclear.co.nz/go/complaints
                                                                                                  Calling Card calls) and cannot be carried over to a future month
                           Te Papa Sponsorship                                                •   The discount (if any) on your line rental will be calculated on your calling spend with us from the start date of your
                           Proud long term sponsor of Our Space at Te Papa.                       current bill, until your next line rental bill
                                                                                              •   This discount (if any) is available to TelstraClear residential InHome customers only
                           SuperClubsPLUS Sponsorship                                         •   If you have more than one line with us, your line rental discount (if any) will apply to one line only per account
                           A safety net on the internet for our kids.                         •   TelstraClear residential terms and conditions apply.
                           www.telstraclear.co.nz/go/scp



Page 2                                                                                                                                                                                                                   Page 3
Broadband Internet                                                                                                          TelstraClear TV


TelstraClear offers an extensive range of broadband internet plans to suit                                                  New Zealand’s most advanced cable network delivers superior entertainment
your usage and budget.                                                                                                      solutions direct to your home including T-Box® High Definition digital
Broadband is the ultimate internet experience, providing you with various plans for always-on                               television recorder or our standard definition set top box.
connectivity to the internet, with much faster speed than dial up internet. It is speedy enough                             •   Most content on TelstraClear TV service is provided by SKY TV in partnership with
for online gaming, audio, movie and video streaming and does not tie up your phone line.                                        TelstraClear, or Freeview|HD®.
Broadband plans are based on “usage allocation” unlike dial up plans that are based on the                                  • Additional SKY TV options (like SKY Sport and SKY Movies) are available and billed by
time you are connected. Usage allocation means the amount of data transferred to or from                                        TelstraClear.
your computer and is measured in usage units called megabytes (MB) and gigabytes (GB).                                      • TelstraClear’s TV service delivers a high standard of video quality to allow you to make the
Speed is measured in megabits per second (Mbps).                                                                                most of widescreen movies on the latest large screen TVs.
To help you choose the right plan, consult the chart on pages 10 and 11 which explains the                                  • 27 Pay Per View channels allows more viewing time for premier movies (every 30 minutes)
speed and usage options available. TelstraClear recommends you regularly check your usage                                       for SKY customers.
online at www.telstraclear.co.nz/go/usagemeters                                                                             T-Box is a Digital Television Recorder providing the latest in entertainment technology.
                                                                                                                            Whether you prefer SKY or Freeview|HD®, T-Box is the ultimate digital television recorder.
Additional Usage Rates                                                                                                      T-Box with Freeview|HD® gives you access to 14 free-to-air television channels and
If you exceed the usage allocation for the plan you have chosen in a month, you will be                                     3 radio stations, including TV One, TV2 and TV3 in crystal clear High Definition.
charged at the following additional usage rates in blocks of 250MB, 500MB, 1GB and 2GB for the
                                                                                                                            T-Box with SKY lets you choose from a wide range of movie, entertainment,
respective packages. All traffic (both upstream and downstream) will be counted towards your
                                                                                                                            documentary and sports package options.
monthly usage allocation and any additional usage blocks.
                                                                                                                                TelstraClear TV has 4 options:
    Plan Name                                                                    Price Block per month                            • Standard definition TV with SKY
                                                                                                                                  • High definition T-Box® with SKY
         LightSpeed 2G                                                           $2.95 per 500MB block
                                                                                                                                  • Standard definition TV with Freeview
         LightSpeed 10GB/20GB/40GB                                                 $2.95 per 1GB block
                                                                                                                                  • High definition T-Box® with Freeview|HD®
         LightSpeed 60GB, WarpSpeed 100GB/150GB                                    $2.95 per 2GB block                          The T-Box® remains the property of TelstraClear.

    IMPORTANT NOTE:
    You must regularly check your notification email address for emails from TelstraClear regarding your account and
                                                                                                                            T-Box offers the following features:
    additional usage charges. If you consistently exceed your allocated usage, please contact us on TollFree 0508 888 800   •    Pause and rewind live TV
    to upgrade your plan. Broadband internet customers who use dial up internet on a usage only basis will be charged an    •    Record up to 2 channels at once and watch another at the same time.
    additional $2.50 per hour.
                                                                                                                            •    300GB storage for up to 50 hours of high definition programs or 180 hours of standard
                                                                                                                                 definition.
Broadband packages are available with TelstraClear TV and Phone Line, see pages 6-8.
                                                                                                                            •    Record an entire series on one easy step.
                                                                                                                            •    A high standard of video quality allowing you to make the most of SKY TV Widescreen
                                                                                                                                 movies on the latest large screen TVs.
                                                                                                                            •    27 Pay Per View channels which allow more viewing time for premier movies (every 30 mins)
                                                                                                                            TelstraClear TV packages are available with Internet and Phone Line, see pages 6-8.
Page 4                                                                                                                                                                                                                Page 5
TelstraClear Packages – Phone Line, Internet, TV


Select the plan that best suits your needs and budget.
If you are taking broadband, you will need to choose your monthly usage.
The guide on pages 10 and 11 may help you.

      Broadband Speed                                                       TelstraClear TV,                                                                     TelstraClear TV                                     Broadband         Naked
      and Monthly Usage                                                Broadband and Phone Line                                                                  and Broadband                                      & Phone Line     Broadband
                                                          TV with       T-Box® with                   TV         T-Box®                     TV with      T-Box® with                   TV        T-Box®
      LightSpeed                                         Freeview Freeview|HD®                     with SKY with SKY                       Freeview Freeview|HD®                    with SKY with SKY
      15Mbps downstream/2Mbps upstream                         Cost per month                          Cost per month                           Cost per month                         Cost per month               Cost per month   Cost per month

         LightSpeed 2GB                                    $75.90               $90.85               $113.11          $128.06                  N/A                 N/A                  N/A                N/A          $75.90           N/A
         LightSpeed 10GB                                   $85.90              $100.85               $123.11          $138.06                  N/A                 N/A                  N/A                N/A          $85.90           N/A
         LightSpeed 20GB                                   $95.90               $95.90*              $133.11          $133.11*               $55.95              $70.90              $106.90             $121.85        $95.90          $55.95
         LightSpeed 40GB                                  $105.90              $105.90*              $143.11          $143.11*               $65.95              $65.95*             $116.90             $116.90*      $105.90          $65.95
         LightSpeed 60GB                                  $115.90              $115.90*              $153.11          $153.11*               $75.95              $75.95*             $126.90             $126.90*      $115.90          $75.95

      WarpSpeed 100Mbps downstream/10Mbps upstream
         WarpSpeed 100GB                                  $155.90              $155.90*              $193.11          $193.11*              $115.95             $115.95*             $166.90             $166.90*      $155.90          $115.95
         WarpSpeed 150GB                                  $195.90              $195.90*              $233.11          $233.11*              $155.95             $155.95*             $206.90             $206.90*      $195.90          $155.95
      IMPORTANT:
      A wiring maintenance charge of $3.05 per month is added to your package by default unless you request otherwise.
      T-Box services are only available on a 24 month term. Early termination and installation charges apply (www.telstraclear.co.nz/go/ early-termination and www.telstraclear.co.nz/go/installation)
      * After 24 months an additional $14.95 monthly rental charge applies

Important Information for Packages (pages 6 to 8)
•	    Statements	about	the	speed	of	the	services	are	not	guarantees	about	continuous	speed.	
•	    Broadband	packages	include	cable	modem	supplied	by	TelstraClear.
•	    Connection	restrictions	may	apply	for	WarpSpeed	plans.
•		   LightSpeed	2G	and	10G	internet	plans	are	not	available	on	a	standalone	basis.	You	must	sign	up	to	TelstraClear’s	
      Phone	Line	service	to	obtain	these	services.
•	    TV	One,	TV	2	and	TV3	high	definition	programs	can	be	enjoyed	as	part	of	TelstraClear	TV	digital	service	without	
      paying	for	HD	ticket	if	you	have	chosen	T-Box®	decoder.
•	    The	T-Box®	remains	the	property	of	TelstraClear.	Channels	are	subject	to	change.	T-Box	with	SKY	is	not	available	
      with	T-Box	with	Freeview|HD	and	vice	versa.
•	    Terms	and	conditions	and	connection	fees	that	apply	to	these	services	are	on	pages	24	and	25.	
•	    TV	with	SKY	services	are	not	available	on	a	standalone	basis.	You	must	sign	up	for	TelstraClear’s	Phone	Line		
      and	/or	Broadband	services	to	obtain	these	services.

Page 6                                                                                                                                                                                                                                            Page 7
TelstraClear Packages – Phone Line, Internet, TV                                                                        Minimum Required Computer Specification


For important information on these packages, see page 6.

     TelstraClear TV                          TelstraClear TV and Phone Line Cost per month
                                                                                                                           LightSpeed Plans
     & Phone Line                               TV with           T-Box® with                 TV              T-Box®
                                                                                                                           Windows XP, Windows Vista, Windows 7 or Windows 8 with Pentium 166MHz
                                               Freeview          Freeview|HD®              with SKY          with SKY      Processor, Apple Mac OS 10 and above
                                                                                                                           Internal Memory                                                                            64MB RAM
         Phone Line                              $39.95                $54.90                $84.80           $99.75
                                                                                                                           Hard Disk Space Available                                                                     40MB
         Phone Line, Kiwi 100                    $60.34                $75.29               $105.19          $120.14
                                                                                                                           Ethernet Card with RJ-45 connector (100 Base T)                                           Required
         Phone Line,
                                                                                                                           OR: USB v1.1+ Port*                                                                  Not recommended
         International Yak Pak                   $65.46                $80.41               $110.31          $125.26
                                                                                                                           * NOTE: USB does not provide optimal performance and is not recommended for LightSpeed plans.
         Phone Line, Kiwi 100,
         International Yak Pak                   $85.85               $85.85*               $130.70          $130.70*
     For more information on Yak Paks® see pages 14 and 15.
                                                                                                                           WarpSpeed Plans
                                                                                                                           Windows XP, Windows Vista, Windows 7 or Windows 8 with Pentium 166MHz
     Additional Options - TV                                                                 Cost per month                Processor, Apple Mac OS 10 and above
         InHome TV Magazine                                                                        $3.95                   Internal Memory                                                                            64MB RAM
         Additional Digital TV Decoder                                                            $14.95                   Hard Disk Space Available                                                                     40MB
         Additional T-Box Decoder                                                                 $25.00                   Ethernet Card with RJ-45 connector (1000 Base T)                                            Required
                                                                                                                           * NOTE: If you use Windows XP, you will also need to download software from the TelstraClear website
                                                                                                                           to ensure you receive the maximum speed performance for this plan.


     Phone Line                                                 Phone Line Cost per month                                Important Information
                                                                                                                         Services are only available to connectable households on TelstraClear’s cable network in Wellington, Kapiti and
                                                                                                                         Christchurch. Terms and conditions and connection fees that apply to these services are on pages 24 and 25.
         Phone Line                           Includes Last Call Received* and Call Divert*                   $39.95
         Phone Line Plus                      Includes Phone Line AND Voice Messaging                         $47.10
     * Charged at 26c per call or use up to a maximum of $2.51 per feature, per month, plus cost of calls.



     Dial Up                                   TelstraClear TV, Dial Up                             Dial Up and
     Internet                                and Phone Line Cost per month                          Phone Line
                                             TV with SKY           T-Box® with SKY                   Cost per month
         150 hours                                $96.96                   $111.91                       $52.20
         Unlimited Hours                         $101.96                   $116.91                       $56.90

Page 8                                                                                                                                                                                                                                     Page 9
Choosing the Right Broadband Internet Plan


Broadband Usage Guide
To help you decide which usage pack will meet your needs.
Important Note: This should be used as a guide only as actual amounts can vary.
Users should monitor their usage carefully. You can check your usage level at any time using
our online usage meter at www.telstraclear.co.nz/usagemeter
You will be notified by email when you have reached 80% and 100% of your broadband usage
pack in any one month, so you can always remain in control of your monthly costs.

                                                                                                           Digital                   MP3                   Gaming                 TV/Video               TV/Video
      Plan Name & Usage           Who would use this type of plan?                                        Pictures                   Files                  hours*                Standard                 High
                                                                                                           (Approx                 (Approx                 (Approx                Definition             Definition
                                                                                                          number at               number at               number of               (Number of             (Number of
    LightSpeed Plans                                                                                      1MB each)               4MB each)                 hours)                  hours)                 hours)
      LightSpeed 2G               Use around an hour a day for light Internet browsing/surfing              2,000                     500                     200                   5 hours               2.5 hours
      2GB per month               and do not require streaming Internet services.                           Pictures                  Files                  Hours               of Downloads            of Downloads


      LightSpeed 10G              Use around 4 hours a day for moderate Internet browsing/surfing          10,000                   2,500                    1,000                 25 hours              12.5 hours
      10GB per month              and download of files. Excellent audio streaming services.                Pictures                  Files                  Hours               of Downloads            of Downloads


      LightSpeed 20G              Use around eight hours a day for frequent heavy downloading              20,000                   5,000                    2,000                 50 hours               25 hours
      20GB per month              of files and services.                                                    Pictures                  Files                  Hours               of Downloads            of Downloads


      LightSpeed 40G              Can be used for a variety of applications including video                40,000                  10,000                    4,000                100 hours               50 hours
      40GB per month              streaming.                                                                Pictures                  Files                  Hours               of Downloads            of Downloads


      LightSpeed 60G              Can be used for a variety of applications including video                60,000                  15,000                    6,000                150 hours               75 hours
      60GB per month              streaming.                                                                Pictures                  Files                  Hours               of Downloads            of Downloads

    WarpSpeed Plans
      WarpSpeed 100G              For those with a real “need for speed”. Can be used for a variety       100,000                  25,000                   10,000                250 hours              125 hours
      100GB per month.            of applications including video streaming.                                Pictures                  Files                  Hours               of Downloads            of Downloads


      WarpSpeed 150G              For those with a real “need for speed”. Can be used for a variety       150,000                   37,500                  15,000                375 hours              187.5 hours
      150GB per month             of applications including video streaming.                                Pictures                  Files                  Hours               of Downloads            of Downloads

                                                                                                      * Gaming hours are representative of console based gaming such as the Sony PS3 or XBOX services.

Page 10                                                                                                                                                                                                               Page 11
Optional Extras - Calling


    Phone Line Features                                                                             Voice Messaging
      Caller ID                                                                                     Like an answering machine, it stores your messages so you’ll never                6
                                                                                                                                                                                   $ .07

                                                                                      2
                                                                                                                                                                                  per month**
                                                                                     $ .51          have to worry about missing calls. **$6.07 per month with Phone Line
      On a phone with display capabilities, you can see the phone number
                                                                                    per month       and TV or Broadband packages.
      of the caller before you pick up the phone. Blocked calls and some
      international and other calls excluded.                                                       Three Way Calling
      Call Waiting                                                                                  Like a mini conference call that lets you get two other friends or family         2
                                                                                                                                                                                   $ .51
                                                                                                                                                                                max per month*
      Beeps when on the phone to advise another call is waiting. You can              2
                                                                                     $ .51
                                                                                    per month
                                                                                                    members in different locations talking together. *Charged at 26c per
                                                                                                    call up to maximum of $2.51 per month plus the cost of the call.
                                                                                                                                                                                plus cost of call

      switch between the two calls.
      Quick Dial                                                                                    Additional 2nd Phone Line                                                     $
                                                                                                                                                                                   15.62
      Programme up to 10 numbers you call most frequently. These numbers              2
                                                                                     $ .51          Combined with Phone Line, TV and Broadband                                     per month

      can then be called by pressing 3 keys instead of the full number.
                                                                                    per month
                                                                                                    Combined with Phone Line and TV or Broadband
                                                                                                                                                                                  $
                                                                                                                                                                                   24.77
                                                                                                                                                                                   per month
      Call Control
      Controls chargeable calls made from your phone. Call control operates           2
                                                                                     $ .51
                                                                                    per month
                                                                                                    Combined with Phone Line or Phone Line Plus                                   $
                                                                                                                                                                                   30.62
                                                                                                                                                                                   per month
      in conjunction with a Toll Bar. Before dialling you can enter a PIN
      number to lift the Toll Bar for that call only.

      Phone and Fax Line
                                                                                                   Wiring Maintenance
      Get a second number (you still only have one line) which is just for your       2
                                                                                     $ .51
                                                                                    per month
      fax machine.                                                                                  This covers the cost of fixing most faults with your internal wiring or

      Multiple Numbers
                                                                                                    sockets and is added to your package by default unless you request                3
                                                                                                                                                                                   $ .05
                                                                                                                                                                                   per month

      Lets you have three extra numbers on your phone line each with their            2
                                                                                     $ .51
                                                                                    per month
                                                                                                    otherwise. Call 0508 888 800 to remove this. Should you choose to
                                                                                                    forego wiring maintenance you could be liable for wiring related costs.
      own distinctive ring.                                                         per number
                                                                                                    See www.telstraclear.co.nz/go/wiring
      Last Call Received
      Gives you the number of your last caller, whether you answered the
      phone or not. Unlisted or confidential numbers cannot be shown using
                                                                                      2
                                                                                     $ .51
                                                                                  max per month*   TelstraClear Calling Card
      this service. *Charged at 26c per call up to maximum of $2.51 per month.
                                                                                                    The TelstraClear Calling Card is an extension of your home phone, allowing you to
      Call Divert                                                                                   make a call from almost any touch-tone phone in NZ and many other countries
      Transfer all your incoming calls to another number. Only calls from                           and charge it to your TelstraClear account. Calls may be included in your unlimited
      your home phone can be diverted. *Charged at 26c per call up to                 2
                                                                                     $ .51
                                                                                  max per month*    calling plans. Surcharges apply.
      maximum of $2.51 per month plus the cost of the call.                                         For more information, visit www.telstraclear.co.nz/go/inhome_calling_card


Page 12                                                                                                                                                                                        Page 13
TelstraClear Yak Paks®


Do you make a lot of calls to national or international landlines
or to New Zealand mobiles from your home landline?                                                                     International Yak Pak® 100
Whether you need to manage your budget or simply want to make great                                                    With the International Yak Pak® 100 you can chat from your landline for up to
savings on the cost of your phone calls, TelstraClear’s Yak Paks® can help.                                            3 hours per call to family or friends’ home phones around the world in any of the
Each month you will receive a set number of minutes you can use to make national,                                      28 destinations listed below for up to a total of 100 hours per month.
international or home to mobile calls, for a fixed fee. As well as big savings, you have the                           Argentina          Croatia             Ireland          Palestine       Taiwan
certainty of knowing exactly what you are going to pay each month – provided you don’t                                 Australia          Denmark             Israel           Singapore       Thailand
go over your available minutes.                                                                                        Austria            France              Italy            South Africa    United
                                                                                                                       Brazil             Germany             Japan            Spain             Kingdom
                                                                                                                       Canada             Greece              Malaysia         Sweden          USA
                                                                                                                       China              Hong Kong           Netherlands      Switzerland
          Kiwi Anytime Yak Paks®
                                                                                                                         Yak Pak®                             Monthly available mins*               When Monthly charge
          With the Kiwi Anytime Yak Paks® you can call anywhere in New Zealand,
          at any time from your landline. There are three sizes of Kiwi Anytime Yak Paks®.                               International Yak Pak® 100             6,000 minutes (100 hrs)            24 hrs             $25.51

           Yak Pak®                          Monthly available mins*               When Monthly charge              * Excludes calls to and from mobile phones.
                                                                                                                    Each minute used in excess of the monthly available minutes is charged according to the customer’s pricing plan.
           Kiwi 3 Anytime Yak Pak®               180 minutes (3 hrs)               24 hrs            $13.24         International Yak Pak® 100 is only available to customers with International Calling Off-Peak or Flat Rate.
           Kiwi 5 Anytime Yak Pak®               300 minutes (5 hrs)               24 hrs            $19.37         Restricted to 3 hours per call. Standard per minute rates apply thereafter.

           Kiwi 100 Anytime Yak Pak®           6,000 minutes (100 hrs)             24 hrs            $20.39


   * Excludes calls to and from mobile phones.                                                                         Home to Mobile Yak Paks®
   Each minute used in excess of the monthly available minutes is charged at 13¢ per minute.                           If you consistently call mobile phones from your home phone, then the Home to
   Kiwi 100 Anytime Yak Pak® is only available to customers who have their telephone line and all their national,
                                                                                                                       Mobile Yak Pak® is for you! You can use your Home to Mobile Yak Pak® to make
   international and land to mobile direct dial calling with TelstraClear.
                                                                                                                       calls to New Zealand mobile phones from your home phone at any time of the day.
Terms and Conditions
                                                                                                                       There are 7 sizes available:
Kiwi, International and Home to Mobile                                                                                   Yak Pak®                            Monthly available minutes                          Monthly charge
Yak Pak® terms and conditions apply. See
www.telstraclear.co.nz/go/calling-plans                                                                                  Home to Mobile 20                               20 minutes                                  $7.11
                                                                                                                         Home to Mobile 40                               40 minutes                                 $14.26
                                                                                                                         Home to Mobile 60                               60 minutes                                 $20.39
                                                                                                                         Home to Mobile 100                             100 minutes                                 $30.61
                                                                                                                         Home to Mobile 150                             150 minutes                                 $45.94
                                                                                                                         Home to Mobile 200                             200 minutes                                 $61.28
                                                                                                                         Home to Mobile 300                             300 minutes                                 $86.84

                                                                                                                    Each minute used in excess of the monthly available minutes is charged at 61¢ per minute.

Page 14                                                                                                                                                                                                                                Page 15
Talk 24/7 Calling Rates

Talk 24/7 is the base plan for all calls from your home phone.
Rates for all day every day, including 2 hour capped calling special rates to National and                                                                                                               Per
International destinations. Some rates are listed below. For the full list of all countries and the                        Home to Mobile Rates                                                         Minute
rates to call them visit www.telstraclear.co.nz/go/talk247
                                                                                                                             Calls to New Zealand Mobiles:
                                                                                           Per      2 hour                   Home to NZ Mobile                                                            $0.41
    National and International Rates                                                     Minute* Capped Calls*
         Calls to New Zealand Landlines: National rate                                    $0.25              $3.00

         Calls to International Landlines:                                                                                                                                                                Per
                                                                                                                           International Mobile Rates                                                    Minute
         Australia (except Australian islands**)                                          $0.25              $3.00
         Canada, Ireland, UK, USA                                                         $0.29              $5.75
                                                                                                                             Calls to International Mobiles:
         China, Hong Kong, Japan, Malaysia,                                               $0.40              $5.75
         Singapore, South Korea, Taiwan                                                                                      China, Hong Kong, Malaysia, Singapore, South Korea,                          $0.40
                                                                                                                             Taiwan, Thailand
         Thailand                                                                         $0.40             $10.00
                                                                                                                             Australia                                                                    $0.50
         Austria, Belgium, Denmark, Finland, France,                                      $0.50              $5.75
         Germany, Greece, Israel, Italy, Netherlands, Norway,                                                                Austria, Belgium, Brazil, Denmark, Finland, France, Germany,
         Poland, Portugal, Spain, Sweden, Switzerland                                                                        India, Indonesia, Ireland, Italy, Japan, Netherlands, Norway,
         Croatia, Russia                                                                  $0.50             $10.00           Philippines, Portugal, Russia, Spain, Sweden, Switzerland, UK,
         India, Sri Lanka, Zimbabwe                                                       $0.50             $16.00           Ukraine, Zimbabwe                                                            $0.59
         South Africa                                                                     $0.59             $10.00           South Africa                                                                 $0.64
         Albania, Andorra, Armenia, Belarus, Bosnia, Bulgaria,                            $0.59              N/A             Chile, Czech Republic, Israel                                                $0.81
         Estonia, Herzegovina, Indonesia, Latvia, Lithuania,
         Macedonia, Malta, Philippines, Romania, Slovak
         Republic, Slovenia, Turkey, Ukraine
         Argentina, Chile, Czech Republic, Hungary                                        $0.64              $5.75
                                                                                                                        Ztalk 0505
         Brazil, Mexico                                                                   $0.64             $10.00      TelstraClear Ztalk 0505 is our simple, ‘no frills’ national, international
         American Samoa, Bolivia, Colombia, Egypt, Fiji,                                  $0.81               N/A       and home-to-mobile calling plan with great per minute rates, regardless
         French Polynesia, Kuwait, Papua New Guinea, Peru,                                                              of the time of day you call.
         Saudi Arabia, Solomon Islands, Tonga, United Arab
         Emirates, Uruguay, Venezuela, Vietnam, Western Samoa                                                           If you are already a TelstraClear customer for your home phone line and calling, you can
                                                                                                                        automatically access Ztalk 0505 rates by dialling 0505 before the number you wish to call.
         Cook Islands, New Caledonia, Niue, Tuvalu, Vanuatu                               $1.22               N/A
                                                                                                                        Ztalk 0505 is only available to TelstraClear Residential customers that choose Talk 24/7 as
         All other destinations                                                           $1.71               N/A
                                                                                                                        their primary calling plan.
    *     Excludes calls to mobile phones
    **    Ashmore and Cartier Islands, Christmas Island, Cocos (Keeling) Islands, Coral Sea Islands, Heard Island and   For the full list of all countries and the rates to call them, visit
          McDonald Islands, Norfolk Island, Macquarie Island                                                            www.telstraclear.co.nz/go/ztalk
Page 16                                                                                                                                                                                                               Page 17
Mobile Plans                                                                                                                                    Dial Up Internet


TelstraClear’s Free Access Mobile Plans are available to everyone.                                                                              Dial Up internet is perfect for emailing and surfing the web - at a low price.
                                                                                                                                                It’s simple and reliable.
       Free Access Mobile                           Free Access Mobile                           Free Access Mobile with                        •   No joining fee
      with $10 Text Bundle                         with $15 Data Bundle                          $25 Text & Data Bundle                         •   Up to 5 email addresses
       ✔ No monthly base                             ✔ No monthly base                             ✔ No monthly base charge                     •   Expert helpdesk assistance
         charge for network                            charge for network                            for network access
         access                                        access                                                                                   •   FREE Virus and Spam Protection for your TelstraClear mailbox
       ✔ $10 per month for                           ✔ $15 per month for                           ✔ $10 per month for 2500                     •   A fast and reliable quality of service
         2500 text messages to                         200MB of national                             text messages to any                       •   FREE WebMail
         any network in NZ                             mobile data                                   network in NZ
       ✔ 19c per minute                              ✔ 19c per minute                              ✔ $15 per month for 200MB
                                                                                                                                                With all Dial Up plans, you pay for the length of time you’re online (or the hours of online time
         national calling                              national calling                              of national mobile data                    that you buy), not the amount of information you send or receive. For Dial Up packages, see
       ✔ 40c per min “Top 5”                         ✔ 40c per min “Top 5”                         ✔ 19c per minute national                    page 8.
         international calling                         international calling                         calling
       ✔ 50c per megabyte of                         ✔ 20c per text to any                         ✔ 40c per min “Top 5”
         national mobile data                          network in NZ                                 international calling
                                                                                                                                                    Choose from two different plan types:
    • National calling includes all calls to NZ landlines and mobiles, any time of the day. “Top 5” calling includes calling to landlines and         Home 150
                                                                                                                                                                                                                                                           12.95
      mobiles in Australia, USA, UK, Ireland and Canada at any time of the day. All international texts and any national text messages
      over the 2500 monthly allocation are charged at 20c per text. Mobile data is billed in minimum 10KB blocks.                                                                                                                                        $
                                                                                                                                                      The Home 150 Plan entitles you to 150 hours of dial up internet time.
    • For more detail on TelstraClear mobile including all rates, terms and information on global roaming, please go to                                                                                                                                   per month
      www.telstraclear.co.nz/go/inhomemobile                                                                                                          Time online in excess of this amount will be charged at $2.50 per hour
                                                                                                                                                      or part thereof.*


       Already have your own GSM/3G handset?                                                                                                          Monthly Flat Rate Unlimited access
       You can bring your existing handset and mobile number over to TelstraClear                                                                     The Flat Rate plan gives you unlimited access to the internet with
                                                                                                                                                                                                                                                         $
                                                                                                                                                                                                                                                           16.95
                                                                                                                                                                                                                                                          per month
       and put it on our great Residential mobile plan with no fixed term commitment.                                                                 no additional hourly rates.*
       Need a new mobile?
       Grab one of our Free Access Mobile plans on
                                                                                                                                                      If you also choose one of our phone line and calling packages on a
                                                                                                                                                      12 month term, you’ll receive unlimited Dial Up access for only $3.95
                                                                                                                                                                                                                                                             3
                                                                                                                                                                                                                                                           $ .95
                                                                                                                                                                                                                                                          per month
       a 24 month contract and add one of these                                                                                                       per month.
       great handsets for an extra $9 a month.
       • Nokia C2-01                                                                                                                                  Telephone Numbers Dial-In:
       • Huawei Y200 U8655                                                                                                                            The nationwide dial in number is 0867 25327. You can access Dial Up internet
       • Doro PhoneEasy 410s                                                                                                                          from anywhere in New Zealand using this number.
                                                                                                                                                    * Minimum 6 month subscription period applies.
    Terms and Conditions All prices include GST unless otherwise stated. Termination of your mobile service within your
    contract period will incur an early termination charge of $20 per mobile connection per month remaining under contract. All                     Terms and Conditions
    calls are charged on a minute plus second, there is a one minute minimum charge for all calls. If you have opted to purchase a                  • Dial Up Internet plans are not available on a standalone basis. You must sign up for TelstraClear’s calling or
    handset through TelstraClear there will be a $9 mobile repayment component included in your monthly invoice during the first                      broadband services to obtain this service.
    24 months of your contract. TelstraClear’s standard residential and mobile terms and conditions apply.                                          • Dial Up Internet & Internet Services terms and conditions apply. Go to www.telstraclear.co.nz/go/dialupterms

Page 18                                                                                                                                                                                                                                                                Page 19
About Your Bill                                                                                     Advice for Internet Users


How your monthly package charges will be displayed on your bill.                                    If you are an internet user, online security is important in protecting
Dual Service Package                                                                                you, your personal information and your computer. It may also assist in
Dual Service Package (Phone Line and TV) will appear on your bill under the                         preventing large unexpected bills which could arrive and for which you are
InHome Packages heading.                                                                            responsible for on your connection.
Other Packages                                                                                      What are some of the risks?
The packages below will not appear as one charge on your bill. You will see Line Rental under       Malware (e.g. viruses, trojans and spyware)
the Telephone section, LightSpeed/WarpSpeed/Dial Up internet under the internet section and         Malware is malicious software which installs itself on your computer system or network and is
TV under the TV section. Adding the monthly components together will equal the monthly              designed to cause damage, redirect your internet connection or steal personal information.
package charge as shown in this brochure.                                                           Hoaxes and Scams
• Phone Line and Dial Up Internet Packages                                                          These are designed to deliver malware to your computer system or trick you into providing
• Phone Line, TV & Dial Up Internet Packages                                                        personal information (often known as phishing). They may also link to a website for the same
• Phone Line and Broadband Internet Packages                                                        purpose.
• Phone Line, TV & Broadband Internet Packages*
    *You will see a discount for purchasing this package in the internet section. Adding the four   What can I do to minimise these risks?
    components together (3 charges and 1 discount), will equal the monthly package charge as        Use TelstraClear Email
    shown in this brochure.                                                                         TelstraClear provides its email customers with virus scanning on all email sent to your
                                                                                                    TelstraClear email address before you receive it. If a virus is detected, we attempt to remove
Manage your Account Online                                                                          it. If successful, we will pass the email and attachment on to you without the virus. An
                                                                                                    unsuccessful attempt will result in you receiving a copy of the original message without the
TelstraClear’s Customer Zone is designed to help our customers manage their TelstraClear            attachment and a notification that the virus and the attachment has been removed.
products and services online. In order to use Customer Zone, you will need your Account Number
                                                                                                    Install Security Software and update regularly
and Account Password. Visit www.telstraclear.co.nz/customer-zone to Register or Login.
                                                                                                    Install and regularly update a trusted internet security software suite making sure that
Pay your bill online                                                                                it includes anti-virus protection, a firewall and spyware detection capabilities. We also
Pay online using Internet Banking or credit card.                                                   recommend that you regularly update your operating system.
Email bill                                                                                          Read before you click
Change your billing delivery from standard mail to email.                                           Always make sure you understand what you are agreeing to before you confirm it. Be cautious
View your bill                                                                                      of pop-ups and don’t download software unless it is from a trusted source.
View your last 3 months’ TelstraClear bills online.                                                 Look for signs of a Secure Website
View your usage                                                                                     Ensure that you check website security especially before entering personal details. Look for a
Track your Internet usage using our Internet Usage Meter to help manage your costs.                 padlock icon usually located in the bottom bar of your web browser and a URL (website name)
Change or add                                                                                       that starts with https (s meaning website is secure) rather than the usual http.
Upgrade or change your existing TelstraClear services (including Internet, Phone Line and TV
services). New customers can even join online.



Page 20                                                                                                                                                                                         Page 21
Advice for Internet Users (Cont.)


Enable Toll Call Control                                                                               Are you being asked for personal information?
Internet diallers (or Premium Rate Diallers) install themselves on your computer. They replace         Common hoax emails will often ask you to provide personal information and advise that
the phone number your computer normally uses to connect to your internet provider with                 failure to do so will have negative consequences e.g. the shut down of your account.
that of a paid service. Look for unexpected 0900 and toll calls on your bill. You can ask your
                                                                                                       Is there incorrect spelling and grammar throughout the email?
phone provider to put a pin number for toll calls on your phone line to prevent this.
                                                                                                       Hoax emails are sometimes literal translations of scams originally written in another
Turn it off                                                                                            language resulting in obvious grammatical errors and spelling mistakes. It’s also not
If your modem or computer are off, there’s no internet traffic passing through them. Switch            unusual for some hoax emails to be completely typed in CAPITAL LETTERS.
your computer and modem off (not just stand by mode) when you are not using them. If
unsure, unplug it from the power supply.                                                               Is the email warning you of a potential threat or making outlandish promises?
                                                                                                       Unless you’ve subscribed to a service that updates you about internet security threats,
Wireless Internet Security
                                                                                                       emails you receive about potential threats are most likely not genuine. And if it looks too
Configure your wireless modem securely otherwise anyone within the wireless range can use
                                                                                                       good to be true, then it probably is.
your internet usage.
                                                                                                    File Sharing Software
Do personal stuff at home
                                                                                                    TelstraClear discourages the use of file sharing software. We remind users to monitor all data
Avoid using public computers such as those in libraries and internet cafés, to perform personal
                                                                                                    transfer and that users are responsible for all charges incurred.
tasks such as internet banking. You can never be sure about how safe and secure public
computers are.                                                                                      What can I do to help TelstraClear?
Change your Password                                                                                Let us know
Regularly change your passwords and use a combination of letters and numbers. Avoid                 We also rely on our users to notify us if they suspect something is wrong. If you receive a hoax
anything that’s immediately recognisable such as car registration numbers, birthdays and            or scam email, forward the email to missedspam@clear.net.nz. If we get multiple examples
addresses.                                                                                          of the same email and the threat has been confirmed, our systems will proactively block any
Check your Usage                                                                                    further examples of this email.
TelstraClear recommends you regularly check your internet usage online on the TelstraClear          Be security smart
website at www.telstraclear.co.nz/go/usagemeters                                                    By ensuring you follow ‘best practice’ in relation to your online security, you may be helping to
Be wary when handling Email                                                                         stop the spread of a scam or malware.
If you think an email is suspicious, you don’t recognise the sender or it has suspicious links or   For more information on Online Security, visit www.netsafe.org.nz, provided by the Internet
attachments - don’t open it, delete it and definitely don’t reply.                                  Safety Group.
    Be wary of the following:
    Is the email addressed to you directly?
    Check the ‘To’ field of the email. If you see a large number of email addresses or an email
    address that looks similar to yours but is not quite right, be suspicious. Be wary of emails
    that call you ‘Dear Customer’ or use your email address as the name.
    Does the email address look legitimate?
    Always check the ‘domain’ of the email address. The domain is the last part of the email
    address after the @ symbol e.g. help@clear.net.nz. If an email looks as though it’s come
    from one company but has an unrelated domain, this could indicate a scam or malware.
Page 22                                                                                                                                                                                         Page 23
Connection Fees                                                                                                             Terms and Conditions


    Product and Package Connection/Installation Fees                                                                        Here’s what you need to know
                                                                                                                            • All services and packages are for residential use only and are only available to connectable households on
                                                                                                                              TelstraClear’s cable network in Wellington, Kapiti and Christchurch. TelstraClear reserves the right not to
          Sign Up                                                  No Minimum 12 Month 24 Month                               connect services to your household for any reason including where it is uneconomic to do so. TelstraClear
          Period                                                     Sign-Up   Sign-up  Sign-up                               may exercise this right at any time even if it has accepted your application for services.
      Standard TV                                                     $149                 $99                $0            • TelstraClear’s standard Residential terms and conditions apply to all services. Internet Services terms and
      (Applies to first decoder at time of initial installation)                                                              conditions also apply. These are available at www.telstraclear.co.nz/go/terms
      T-Box® with Freeview - existing TV customers                    N/A                  N/A              $199            • All prices include GST, are valid from the effective date on the front cover of this brochure, are subject to
      T-Box® with Freeview - new TV customers*                        N/A                  N/A               $0               change at any time and supercede all other prices and offers prior to the effective date on the front cover.
      T-Box® with SKY - existing TV customers                         N/A                  N/A              $99             • It is the responsibility of the customer to contact their existing service provider/s to cancel existing services if
                                                                                                                              those services are no longer required.
      T-Box® with SKY - new TV customers                              N/A                  N/A               $0
                                                                                                                            • Unused internet hours and traffic allowances cannot be carried forward to subsequent months.
      Phone Line                                                      $49                  $29                $0            • Wiring maintenance is an optional service. If you are a new Phone Line customer, TelstraClear will provide
      Phone Line Plus                                                                                                         you with this service unless you inform us otherwise. Please note you need to have had this service for 30
      Phone Line AND Dial Up Internet Packages                                                                                days before your fault will be covered by this service.
                                                                                                                            • Yak Paks: Yak Paks are not available to Ztalk customers. Customers cannot have more than one Kiwi, Home-
      LightSpeed/WarpSpeed Internet Plans                             $149                 $99                $0              to-Mobile or International Yak Pak. International Yak Paks have calls capped at 3 hours. Kiwi, International
      Phone Line AND TV Packages                                      $198                $128                $0              and Home to Mobile Yak Pak terms and conditions apply. See www.telstraclear.co.nz/go/calling-plans
                                                                                                                            • Ztalk: Ztalk is only available to residential customers that have their phone line, national, international and
      Phone Line AND LightSpeed/                                      $198                $128                $0              home-to-mobile direct dial calling with TelstraClear. Calls are charged on a minute plus minute basis. Rates
      WarpSpeed Internet Packages                                                                                             also apply to calls to both landlines mobile phones, except where the mobile rate is listed separately.
      Phone Line AND LightSpeed/WarpSpeed                             $347                $227                $0            • Talk 24/7: To be eligible for Talk24/7, you must be a TelstraClear residential phone line customer and have
      Internet AND TV Packages                                                                                                all your direct dial calling with us (including national, international and home-to-mobile calling). Calls
                                                                                                                              from your home phone are charged on a minute plus minute basis. Standard rates apply after 2 hours on
      Phone Line AND Dial Up Internet Packages                        $49                  $29                $0              the capped calling offers. Excludes calls to directory assistance (018 and 0172), operator assisted calls (010
                                                                                                                              and 0170), special numbers (e.g. 0900), Ztalk 0505 calls and calls made with other service providers’ services.
      Phone Line AND Dial Up Internet                                 $198                $128                $0
                                                                                                                              TelstraClear Calling Card calls (normal surcharge applies) are included in the capped calling offers, except
      AND TV Packages                                                                                                         those made from a mobile phone or pay phone or operator assisted calls. TelstraClear Residential and
    * New TV customers who want T-Box with Freeview only, on a standalone basis, must pay a one off rental fee and            InHome terms and conditions apply.
    installation charge of $859.                                                                                            • Broadband Internet: Additional Broadband Internet terms and conditions apply - these are available at
    • Connection fees and contract terms listed above are for initial installation only. Additional connection fees may       www.telstraclear.co.nz/go/inhomebroadband
       apply for installations on subsequent visits.                                                                        • LightSpeed 2G and 10G internet plans and TV services are not available on a standalone basis. You must
    • Please note that TelstraClear reserves the right not to connect services to your household for any reason including     sign up for TelstraClear’s Phone Line service to obtain these services.
       where it is uneconomic to do so. TelstraClear may exercise this right at any time prior to connection.               • Dial Up Internet: Additional Dial Up Internet terms and conditions apply – these are available at
    • The T-Box® remains the property of TelstraClear.                                                                        www.telstraclear.co.nz/go/dialupterms
                                                                                                                            • Cable Modem: Broadband internet services require the installation of a cable modem. The cable modem
Other charges                                                                                                                 remains the property of TelstraClear.
Non Standard Connections                                                                                                    • TV: TV requires either a standard definition or HD set top box (T-Box®). Channels are subject to change. One
A one-off additional fee may apply in the case of non standard connections.                                                   month’s notice is required to cancel SKY channel options. TV with SKY services are not available on a stand
                                                                                                                              alone basis. You must sign up to TelstraClear’s Phone Line and/or Broadband service to obtain these services.
You will be advised of any additional fees prior to connection.
                                                                                                                            • T-Box®: TelstraClear shall not be responsible for the loss of recorded content stored on T-Box® at anytime.
Move Fee                                                                                                                      The T-Box® remains the property of TelstraClear. T-Box with SKY services are not available in conjunction
A $60.31 relocation fee will apply if you move your TelstraClear services to another                                          with TelstraClear’s T-Box with Freeview|HD service and vice-versa.
connectable address.                                                                                                        • Definitions: In this brochure, including all terms and conditions, “we”, “our” and “TelstraClear” means
                                                                                                                              Vodafone Fixed Limited and “you” means you, our customer.
Page 24                                                                                                                                                                                                                                   Page 25
Customer Information



      Cost                                                        Current Supplier(s)                 TelstraClear
      Comparison                                                      $ Monthly                        $ Monthly
       Phone Line Rental
       Line 1
       Line 2
       Phone Features Extras
       Voice Messaging
       Call Waiting
       Caller Display
       Fax and Phone
       Other
       Internet
       Dial Up Internet
       Broadband Internet
       TV
       SKY TV
       TV
       Extra SKY Options

       Grand Total


Your $ Savings with TelstraClear

       Monthly Savings                                               $
       Annual Savings (installation charges may apply)               $
       Today’s Date
    Terms and Conditions
    This form is for information only. It is not an offer and is based on information supplied to TelstraClear by you.
    For full details of service offerings and terms and conditions, please read this brochure or visit
    www.telstraclear.co.nz/residential/inhome/

1TCR065.13 11/12

				
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