Effective 30 November 2012
0508 888 800
TV, Phone Line, Calling and Internet
TelstraClear’s combined TV, Broadband and Phone
Welcome solutions offer New Zealand premier Triple Play
capability with advanced High Definition T-Box® with
to InHome™ Freeview or SKY channels, Broadband that is second to
none and price competitive Phone and calling services.
TelstraClear InHome services are only available to connectable households on TelstraClear’s
cable network in Wellington, Kapiti and Christchurch.
makes it easy
for you to get
what you want.
Benefits of TelstraClear’s Services 2
Phone Line Rental Rewards 3
Broadband Internet 4
TelstraClear TV 5
TelstraClear Packages – Phone Line, Internet, TV 6
Minimum Required Computer Specification 9
Choosing the Right Broadband Internet Plan 10
Optional Extras - Calling 12
TelstraClear Calling Card 13
TelstraClear Yak Paks® 14
Talk 24/7 Calling Rates 16
Ztalk 0505 17
Mobile Plans 18
Dial Up Internet 19
About Your Bill 20
Advice for Internet Users 21
Connection Fees 24
Terms and Conditions 25
Benefits of TelstraClear’s Services Phone Line and Calling
• Choose a package and save • Competitive phone line rates.
• Great toll rates • A choice of competitive calling plans for you to choose from.
• Free standard connection - terms and conditions apply.
• Keep your existing phone numbers Phone Line Rental Rewards
TelstraClear rewards busy phone users with savings on monthly line rental charges. The more
• One service provider, one bill (including SKY options)
you spend with us on national, international and home-to-mobile calling, the more you save.
• All the free to air, Freeview and pay TV channels on the one remote control
Remember you already make great savings just by being a TelstraClear phone line customer.
• No unsightly satellite dishes, no rain or snow fade
The monthly cost of TelstraClear’s Phone Line rental is $39.95 but every month that charge is
• Superior home broadband recalculated based on your toll, Yak Pak® and home-to-mobile calling with us in the previous
• Speeds significantly faster than dial up internet - month.
perfect for online gaming, audio, movie and video streaming
TelstraClear InHome™ Phone Line
Additional benefits with TelstraClear Monthly Discount per month Monthly Estimated Annual
Call Spend* off Phone Line Rental Phone Line Rental Savings
Best Loved ISP
New Zealanders have voted TelstraClear Best ISP in the 2012 $0-$79.99 $0 $39.95 $0
Net Guide Web Awards. That makes it nine times we’ve been $80-$119.99 $5 $34.95 $60
voted Best ISP! $120-$159.99 $10 $29.95 $120
Earn AA Smartfuel Discounts $160-$199.99 $20 $19.95 $240
As a TelstraClear customer you can earn AA Smartfuel $200 + $29.95 $10.00 $359.40
discounts on all TelstraClear residential products and services.
* National, International and Home to Mobile calling with TelstraClear.
You need to register your AA Smartfuel number with us to
Excludes TelstraClear Calling Card calls.
receive your discounts.
Telecommunication Dispute Resolution Rewards Terms and Conditions
TelstraClear takes pride in standing behind our promises to • You must switch your direct dial calling to TelstraClear to be eligible for the phone line rental discount
deliver your rights as a customer. For more information go to • Your line rental credit (if any) is calculated monthly based on your previous month’s calling with us (excludes
directory assistance, collect calls, special number calls, 0900 calls, calls with other service providers and TelstraClear
Calling Card calls) and cannot be carried over to a future month
Te Papa Sponsorship • The discount (if any) on your line rental will be calculated on your calling spend with us from the start date of your
Proud long term sponsor of Our Space at Te Papa. current bill, until your next line rental bill
• This discount (if any) is available to TelstraClear residential InHome customers only
SuperClubsPLUS Sponsorship • If you have more than one line with us, your line rental discount (if any) will apply to one line only per account
A safety net on the internet for our kids. • TelstraClear residential terms and conditions apply.
Page 2 Page 3
Broadband Internet TelstraClear TV
TelstraClear offers an extensive range of broadband internet plans to suit New Zealand’s most advanced cable network delivers superior entertainment
your usage and budget. solutions direct to your home including T-Box® High Definition digital
Broadband is the ultimate internet experience, providing you with various plans for always-on television recorder or our standard definition set top box.
connectivity to the internet, with much faster speed than dial up internet. It is speedy enough • Most content on TelstraClear TV service is provided by SKY TV in partnership with
for online gaming, audio, movie and video streaming and does not tie up your phone line. TelstraClear, or Freeview|HD®.
Broadband plans are based on “usage allocation” unlike dial up plans that are based on the • Additional SKY TV options (like SKY Sport and SKY Movies) are available and billed by
time you are connected. Usage allocation means the amount of data transferred to or from TelstraClear.
your computer and is measured in usage units called megabytes (MB) and gigabytes (GB). • TelstraClear’s TV service delivers a high standard of video quality to allow you to make the
Speed is measured in megabits per second (Mbps). most of widescreen movies on the latest large screen TVs.
To help you choose the right plan, consult the chart on pages 10 and 11 which explains the • 27 Pay Per View channels allows more viewing time for premier movies (every 30 minutes)
speed and usage options available. TelstraClear recommends you regularly check your usage for SKY customers.
online at www.telstraclear.co.nz/go/usagemeters T-Box is a Digital Television Recorder providing the latest in entertainment technology.
Whether you prefer SKY or Freeview|HD®, T-Box is the ultimate digital television recorder.
Additional Usage Rates T-Box with Freeview|HD® gives you access to 14 free-to-air television channels and
If you exceed the usage allocation for the plan you have chosen in a month, you will be 3 radio stations, including TV One, TV2 and TV3 in crystal clear High Definition.
charged at the following additional usage rates in blocks of 250MB, 500MB, 1GB and 2GB for the
T-Box with SKY lets you choose from a wide range of movie, entertainment,
respective packages. All traffic (both upstream and downstream) will be counted towards your
documentary and sports package options.
monthly usage allocation and any additional usage blocks.
TelstraClear TV has 4 options:
Plan Name Price Block per month • Standard definition TV with SKY
• High definition T-Box® with SKY
LightSpeed 2G $2.95 per 500MB block
• Standard definition TV with Freeview
LightSpeed 10GB/20GB/40GB $2.95 per 1GB block
• High definition T-Box® with Freeview|HD®
LightSpeed 60GB, WarpSpeed 100GB/150GB $2.95 per 2GB block The T-Box® remains the property of TelstraClear.
You must regularly check your notification email address for emails from TelstraClear regarding your account and
T-Box offers the following features:
additional usage charges. If you consistently exceed your allocated usage, please contact us on TollFree 0508 888 800 • Pause and rewind live TV
to upgrade your plan. Broadband internet customers who use dial up internet on a usage only basis will be charged an • Record up to 2 channels at once and watch another at the same time.
additional $2.50 per hour.
• 300GB storage for up to 50 hours of high definition programs or 180 hours of standard
Broadband packages are available with TelstraClear TV and Phone Line, see pages 6-8.
• Record an entire series on one easy step.
• A high standard of video quality allowing you to make the most of SKY TV Widescreen
movies on the latest large screen TVs.
• 27 Pay Per View channels which allow more viewing time for premier movies (every 30 mins)
TelstraClear TV packages are available with Internet and Phone Line, see pages 6-8.
Page 4 Page 5
TelstraClear Packages – Phone Line, Internet, TV
Select the plan that best suits your needs and budget.
If you are taking broadband, you will need to choose your monthly usage.
The guide on pages 10 and 11 may help you.
Broadband Speed TelstraClear TV, TelstraClear TV Broadband Naked
and Monthly Usage Broadband and Phone Line and Broadband & Phone Line Broadband
TV with T-Box® with TV T-Box® TV with T-Box® with TV T-Box®
LightSpeed Freeview Freeview|HD® with SKY with SKY Freeview Freeview|HD® with SKY with SKY
15Mbps downstream/2Mbps upstream Cost per month Cost per month Cost per month Cost per month Cost per month Cost per month
LightSpeed 2GB $75.90 $90.85 $113.11 $128.06 N/A N/A N/A N/A $75.90 N/A
LightSpeed 10GB $85.90 $100.85 $123.11 $138.06 N/A N/A N/A N/A $85.90 N/A
LightSpeed 20GB $95.90 $95.90* $133.11 $133.11* $55.95 $70.90 $106.90 $121.85 $95.90 $55.95
LightSpeed 40GB $105.90 $105.90* $143.11 $143.11* $65.95 $65.95* $116.90 $116.90* $105.90 $65.95
LightSpeed 60GB $115.90 $115.90* $153.11 $153.11* $75.95 $75.95* $126.90 $126.90* $115.90 $75.95
WarpSpeed 100Mbps downstream/10Mbps upstream
WarpSpeed 100GB $155.90 $155.90* $193.11 $193.11* $115.95 $115.95* $166.90 $166.90* $155.90 $115.95
WarpSpeed 150GB $195.90 $195.90* $233.11 $233.11* $155.95 $155.95* $206.90 $206.90* $195.90 $155.95
A wiring maintenance charge of $3.05 per month is added to your package by default unless you request otherwise.
T-Box services are only available on a 24 month term. Early termination and installation charges apply (www.telstraclear.co.nz/go/ early-termination and www.telstraclear.co.nz/go/installation)
* After 24 months an additional $14.95 monthly rental charge applies
Important Information for Packages (pages 6 to 8)
• Statements about the speed of the services are not guarantees about continuous speed.
• Broadband packages include cable modem supplied by TelstraClear.
• Connection restrictions may apply for WarpSpeed plans.
• LightSpeed 2G and 10G internet plans are not available on a standalone basis. You must sign up to TelstraClear’s
Phone Line service to obtain these services.
• TV One, TV 2 and TV3 high definition programs can be enjoyed as part of TelstraClear TV digital service without
paying for HD ticket if you have chosen T-Box® decoder.
• The T-Box® remains the property of TelstraClear. Channels are subject to change. T-Box with SKY is not available
with T-Box with Freeview|HD and vice versa.
• Terms and conditions and connection fees that apply to these services are on pages 24 and 25.
• TV with SKY services are not available on a standalone basis. You must sign up for TelstraClear’s Phone Line
and /or Broadband services to obtain these services.
Page 6 Page 7
TelstraClear Packages – Phone Line, Internet, TV Minimum Required Computer Specification
For important information on these packages, see page 6.
TelstraClear TV TelstraClear TV and Phone Line Cost per month
& Phone Line TV with T-Box® with TV T-Box®
Windows XP, Windows Vista, Windows 7 or Windows 8 with Pentium 166MHz
Freeview Freeview|HD® with SKY with SKY Processor, Apple Mac OS 10 and above
Internal Memory 64MB RAM
Phone Line $39.95 $54.90 $84.80 $99.75
Hard Disk Space Available 40MB
Phone Line, Kiwi 100 $60.34 $75.29 $105.19 $120.14
Ethernet Card with RJ-45 connector (100 Base T) Required
OR: USB v1.1+ Port* Not recommended
International Yak Pak $65.46 $80.41 $110.31 $125.26
* NOTE: USB does not provide optimal performance and is not recommended for LightSpeed plans.
Phone Line, Kiwi 100,
International Yak Pak $85.85 $85.85* $130.70 $130.70*
For more information on Yak Paks® see pages 14 and 15.
Windows XP, Windows Vista, Windows 7 or Windows 8 with Pentium 166MHz
Additional Options - TV Cost per month Processor, Apple Mac OS 10 and above
InHome TV Magazine $3.95 Internal Memory 64MB RAM
Additional Digital TV Decoder $14.95 Hard Disk Space Available 40MB
Additional T-Box Decoder $25.00 Ethernet Card with RJ-45 connector (1000 Base T) Required
* NOTE: If you use Windows XP, you will also need to download software from the TelstraClear website
to ensure you receive the maximum speed performance for this plan.
Phone Line Phone Line Cost per month Important Information
Services are only available to connectable households on TelstraClear’s cable network in Wellington, Kapiti and
Christchurch. Terms and conditions and connection fees that apply to these services are on pages 24 and 25.
Phone Line Includes Last Call Received* and Call Divert* $39.95
Phone Line Plus Includes Phone Line AND Voice Messaging $47.10
* Charged at 26c per call or use up to a maximum of $2.51 per feature, per month, plus cost of calls.
Dial Up TelstraClear TV, Dial Up Dial Up and
Internet and Phone Line Cost per month Phone Line
TV with SKY T-Box® with SKY Cost per month
150 hours $96.96 $111.91 $52.20
Unlimited Hours $101.96 $116.91 $56.90
Page 8 Page 9
Choosing the Right Broadband Internet Plan
Broadband Usage Guide
To help you decide which usage pack will meet your needs.
Important Note: This should be used as a guide only as actual amounts can vary.
Users should monitor their usage carefully. You can check your usage level at any time using
our online usage meter at www.telstraclear.co.nz/usagemeter
You will be notified by email when you have reached 80% and 100% of your broadband usage
pack in any one month, so you can always remain in control of your monthly costs.
Digital MP3 Gaming TV/Video TV/Video
Plan Name & Usage Who would use this type of plan? Pictures Files hours* Standard High
(Approx (Approx (Approx Definition Definition
number at number at number of (Number of (Number of
LightSpeed Plans 1MB each) 4MB each) hours) hours) hours)
LightSpeed 2G Use around an hour a day for light Internet browsing/surfing 2,000 500 200 5 hours 2.5 hours
2GB per month and do not require streaming Internet services. Pictures Files Hours of Downloads of Downloads
LightSpeed 10G Use around 4 hours a day for moderate Internet browsing/surfing 10,000 2,500 1,000 25 hours 12.5 hours
10GB per month and download of files. Excellent audio streaming services. Pictures Files Hours of Downloads of Downloads
LightSpeed 20G Use around eight hours a day for frequent heavy downloading 20,000 5,000 2,000 50 hours 25 hours
20GB per month of files and services. Pictures Files Hours of Downloads of Downloads
LightSpeed 40G Can be used for a variety of applications including video 40,000 10,000 4,000 100 hours 50 hours
40GB per month streaming. Pictures Files Hours of Downloads of Downloads
LightSpeed 60G Can be used for a variety of applications including video 60,000 15,000 6,000 150 hours 75 hours
60GB per month streaming. Pictures Files Hours of Downloads of Downloads
WarpSpeed 100G For those with a real “need for speed”. Can be used for a variety 100,000 25,000 10,000 250 hours 125 hours
100GB per month. of applications including video streaming. Pictures Files Hours of Downloads of Downloads
WarpSpeed 150G For those with a real “need for speed”. Can be used for a variety 150,000 37,500 15,000 375 hours 187.5 hours
150GB per month of applications including video streaming. Pictures Files Hours of Downloads of Downloads
* Gaming hours are representative of console based gaming such as the Sony PS3 or XBOX services.
Page 10 Page 11
Optional Extras - Calling
Phone Line Features Voice Messaging
Caller ID Like an answering machine, it stores your messages so you’ll never 6
$ .51 have to worry about missing calls. **$6.07 per month with Phone Line
On a phone with display capabilities, you can see the phone number
per month and TV or Broadband packages.
of the caller before you pick up the phone. Blocked calls and some
international and other calls excluded. Three Way Calling
Call Waiting Like a mini conference call that lets you get two other friends or family 2
max per month*
Beeps when on the phone to advise another call is waiting. You can 2
members in different locations talking together. *Charged at 26c per
call up to maximum of $2.51 per month plus the cost of the call.
plus cost of call
switch between the two calls.
Quick Dial Additional 2nd Phone Line $
Programme up to 10 numbers you call most frequently. These numbers 2
$ .51 Combined with Phone Line, TV and Broadband per month
can then be called by pressing 3 keys instead of the full number.
Combined with Phone Line and TV or Broadband
Controls chargeable calls made from your phone. Call control operates 2
Combined with Phone Line or Phone Line Plus $
in conjunction with a Toll Bar. Before dialling you can enter a PIN
number to lift the Toll Bar for that call only.
Phone and Fax Line
Get a second number (you still only have one line) which is just for your 2
fax machine. This covers the cost of fixing most faults with your internal wiring or
sockets and is added to your package by default unless you request 3
Lets you have three extra numbers on your phone line each with their 2
otherwise. Call 0508 888 800 to remove this. Should you choose to
forego wiring maintenance you could be liable for wiring related costs.
own distinctive ring. per number
Last Call Received
Gives you the number of your last caller, whether you answered the
phone or not. Unlisted or confidential numbers cannot be shown using
max per month* TelstraClear Calling Card
this service. *Charged at 26c per call up to maximum of $2.51 per month.
The TelstraClear Calling Card is an extension of your home phone, allowing you to
Call Divert make a call from almost any touch-tone phone in NZ and many other countries
Transfer all your incoming calls to another number. Only calls from and charge it to your TelstraClear account. Calls may be included in your unlimited
your home phone can be diverted. *Charged at 26c per call up to 2
max per month* calling plans. Surcharges apply.
maximum of $2.51 per month plus the cost of the call. For more information, visit www.telstraclear.co.nz/go/inhome_calling_card
Page 12 Page 13
TelstraClear Yak Paks®
Do you make a lot of calls to national or international landlines
or to New Zealand mobiles from your home landline? International Yak Pak® 100
Whether you need to manage your budget or simply want to make great With the International Yak Pak® 100 you can chat from your landline for up to
savings on the cost of your phone calls, TelstraClear’s Yak Paks® can help. 3 hours per call to family or friends’ home phones around the world in any of the
Each month you will receive a set number of minutes you can use to make national, 28 destinations listed below for up to a total of 100 hours per month.
international or home to mobile calls, for a fixed fee. As well as big savings, you have the Argentina Croatia Ireland Palestine Taiwan
certainty of knowing exactly what you are going to pay each month – provided you don’t Australia Denmark Israel Singapore Thailand
go over your available minutes. Austria France Italy South Africa United
Brazil Germany Japan Spain Kingdom
Canada Greece Malaysia Sweden USA
China Hong Kong Netherlands Switzerland
Kiwi Anytime Yak Paks®
Yak Pak® Monthly available mins* When Monthly charge
With the Kiwi Anytime Yak Paks® you can call anywhere in New Zealand,
at any time from your landline. There are three sizes of Kiwi Anytime Yak Paks®. International Yak Pak® 100 6,000 minutes (100 hrs) 24 hrs $25.51
Yak Pak® Monthly available mins* When Monthly charge * Excludes calls to and from mobile phones.
Each minute used in excess of the monthly available minutes is charged according to the customer’s pricing plan.
Kiwi 3 Anytime Yak Pak® 180 minutes (3 hrs) 24 hrs $13.24 International Yak Pak® 100 is only available to customers with International Calling Off-Peak or Flat Rate.
Kiwi 5 Anytime Yak Pak® 300 minutes (5 hrs) 24 hrs $19.37 Restricted to 3 hours per call. Standard per minute rates apply thereafter.
Kiwi 100 Anytime Yak Pak® 6,000 minutes (100 hrs) 24 hrs $20.39
* Excludes calls to and from mobile phones. Home to Mobile Yak Paks®
Each minute used in excess of the monthly available minutes is charged at 13¢ per minute. If you consistently call mobile phones from your home phone, then the Home to
Kiwi 100 Anytime Yak Pak® is only available to customers who have their telephone line and all their national,
Mobile Yak Pak® is for you! You can use your Home to Mobile Yak Pak® to make
international and land to mobile direct dial calling with TelstraClear.
calls to New Zealand mobile phones from your home phone at any time of the day.
Terms and Conditions
There are 7 sizes available:
Kiwi, International and Home to Mobile Yak Pak® Monthly available minutes Monthly charge
Yak Pak® terms and conditions apply. See
www.telstraclear.co.nz/go/calling-plans Home to Mobile 20 20 minutes $7.11
Home to Mobile 40 40 minutes $14.26
Home to Mobile 60 60 minutes $20.39
Home to Mobile 100 100 minutes $30.61
Home to Mobile 150 150 minutes $45.94
Home to Mobile 200 200 minutes $61.28
Home to Mobile 300 300 minutes $86.84
Each minute used in excess of the monthly available minutes is charged at 61¢ per minute.
Page 14 Page 15
Talk 24/7 Calling Rates
Talk 24/7 is the base plan for all calls from your home phone.
Rates for all day every day, including 2 hour capped calling special rates to National and Per
International destinations. Some rates are listed below. For the full list of all countries and the Home to Mobile Rates Minute
rates to call them visit www.telstraclear.co.nz/go/talk247
Calls to New Zealand Mobiles:
Per 2 hour Home to NZ Mobile $0.41
National and International Rates Minute* Capped Calls*
Calls to New Zealand Landlines: National rate $0.25 $3.00
Calls to International Landlines: Per
International Mobile Rates Minute
Australia (except Australian islands**) $0.25 $3.00
Canada, Ireland, UK, USA $0.29 $5.75
Calls to International Mobiles:
China, Hong Kong, Japan, Malaysia, $0.40 $5.75
Singapore, South Korea, Taiwan China, Hong Kong, Malaysia, Singapore, South Korea, $0.40
Thailand $0.40 $10.00
Austria, Belgium, Denmark, Finland, France, $0.50 $5.75
Germany, Greece, Israel, Italy, Netherlands, Norway, Austria, Belgium, Brazil, Denmark, Finland, France, Germany,
Poland, Portugal, Spain, Sweden, Switzerland India, Indonesia, Ireland, Italy, Japan, Netherlands, Norway,
Croatia, Russia $0.50 $10.00 Philippines, Portugal, Russia, Spain, Sweden, Switzerland, UK,
India, Sri Lanka, Zimbabwe $0.50 $16.00 Ukraine, Zimbabwe $0.59
South Africa $0.59 $10.00 South Africa $0.64
Albania, Andorra, Armenia, Belarus, Bosnia, Bulgaria, $0.59 N/A Chile, Czech Republic, Israel $0.81
Estonia, Herzegovina, Indonesia, Latvia, Lithuania,
Macedonia, Malta, Philippines, Romania, Slovak
Republic, Slovenia, Turkey, Ukraine
Argentina, Chile, Czech Republic, Hungary $0.64 $5.75
Brazil, Mexico $0.64 $10.00 TelstraClear Ztalk 0505 is our simple, ‘no frills’ national, international
American Samoa, Bolivia, Colombia, Egypt, Fiji, $0.81 N/A and home-to-mobile calling plan with great per minute rates, regardless
French Polynesia, Kuwait, Papua New Guinea, Peru, of the time of day you call.
Saudi Arabia, Solomon Islands, Tonga, United Arab
Emirates, Uruguay, Venezuela, Vietnam, Western Samoa If you are already a TelstraClear customer for your home phone line and calling, you can
automatically access Ztalk 0505 rates by dialling 0505 before the number you wish to call.
Cook Islands, New Caledonia, Niue, Tuvalu, Vanuatu $1.22 N/A
Ztalk 0505 is only available to TelstraClear Residential customers that choose Talk 24/7 as
All other destinations $1.71 N/A
their primary calling plan.
* Excludes calls to mobile phones
** Ashmore and Cartier Islands, Christmas Island, Cocos (Keeling) Islands, Coral Sea Islands, Heard Island and For the full list of all countries and the rates to call them, visit
McDonald Islands, Norfolk Island, Macquarie Island www.telstraclear.co.nz/go/ztalk
Page 16 Page 17
Mobile Plans Dial Up Internet
TelstraClear’s Free Access Mobile Plans are available to everyone. Dial Up internet is perfect for emailing and surfing the web - at a low price.
It’s simple and reliable.
Free Access Mobile Free Access Mobile Free Access Mobile with • No joining fee
with $10 Text Bundle with $15 Data Bundle $25 Text & Data Bundle • Up to 5 email addresses
✔ No monthly base ✔ No monthly base ✔ No monthly base charge • Expert helpdesk assistance
charge for network charge for network for network access
access access • FREE Virus and Spam Protection for your TelstraClear mailbox
✔ $10 per month for ✔ $15 per month for ✔ $10 per month for 2500 • A fast and reliable quality of service
2500 text messages to 200MB of national text messages to any • FREE WebMail
any network in NZ mobile data network in NZ
✔ 19c per minute ✔ 19c per minute ✔ $15 per month for 200MB
With all Dial Up plans, you pay for the length of time you’re online (or the hours of online time
national calling national calling of national mobile data that you buy), not the amount of information you send or receive. For Dial Up packages, see
✔ 40c per min “Top 5” ✔ 40c per min “Top 5” ✔ 19c per minute national page 8.
international calling international calling calling
✔ 50c per megabyte of ✔ 20c per text to any ✔ 40c per min “Top 5”
national mobile data network in NZ international calling
Choose from two different plan types:
• National calling includes all calls to NZ landlines and mobiles, any time of the day. “Top 5” calling includes calling to landlines and Home 150
mobiles in Australia, USA, UK, Ireland and Canada at any time of the day. All international texts and any national text messages
over the 2500 monthly allocation are charged at 20c per text. Mobile data is billed in minimum 10KB blocks. $
The Home 150 Plan entitles you to 150 hours of dial up internet time.
• For more detail on TelstraClear mobile including all rates, terms and information on global roaming, please go to per month
www.telstraclear.co.nz/go/inhomemobile Time online in excess of this amount will be charged at $2.50 per hour
or part thereof.*
Already have your own GSM/3G handset? Monthly Flat Rate Unlimited access
You can bring your existing handset and mobile number over to TelstraClear The Flat Rate plan gives you unlimited access to the internet with
and put it on our great Residential mobile plan with no fixed term commitment. no additional hourly rates.*
Need a new mobile?
Grab one of our Free Access Mobile plans on
If you also choose one of our phone line and calling packages on a
12 month term, you’ll receive unlimited Dial Up access for only $3.95
a 24 month contract and add one of these per month.
great handsets for an extra $9 a month.
• Nokia C2-01 Telephone Numbers Dial-In:
• Huawei Y200 U8655 The nationwide dial in number is 0867 25327. You can access Dial Up internet
• Doro PhoneEasy 410s from anywhere in New Zealand using this number.
* Minimum 6 month subscription period applies.
Terms and Conditions All prices include GST unless otherwise stated. Termination of your mobile service within your
contract period will incur an early termination charge of $20 per mobile connection per month remaining under contract. All Terms and Conditions
calls are charged on a minute plus second, there is a one minute minimum charge for all calls. If you have opted to purchase a • Dial Up Internet plans are not available on a standalone basis. You must sign up for TelstraClear’s calling or
handset through TelstraClear there will be a $9 mobile repayment component included in your monthly invoice during the first broadband services to obtain this service.
24 months of your contract. TelstraClear’s standard residential and mobile terms and conditions apply. • Dial Up Internet & Internet Services terms and conditions apply. Go to www.telstraclear.co.nz/go/dialupterms
Page 18 Page 19
About Your Bill Advice for Internet Users
How your monthly package charges will be displayed on your bill. If you are an internet user, online security is important in protecting
Dual Service Package you, your personal information and your computer. It may also assist in
Dual Service Package (Phone Line and TV) will appear on your bill under the preventing large unexpected bills which could arrive and for which you are
InHome Packages heading. responsible for on your connection.
Other Packages What are some of the risks?
The packages below will not appear as one charge on your bill. You will see Line Rental under Malware (e.g. viruses, trojans and spyware)
the Telephone section, LightSpeed/WarpSpeed/Dial Up internet under the internet section and Malware is malicious software which installs itself on your computer system or network and is
TV under the TV section. Adding the monthly components together will equal the monthly designed to cause damage, redirect your internet connection or steal personal information.
package charge as shown in this brochure. Hoaxes and Scams
• Phone Line and Dial Up Internet Packages These are designed to deliver malware to your computer system or trick you into providing
• Phone Line, TV & Dial Up Internet Packages personal information (often known as phishing). They may also link to a website for the same
• Phone Line and Broadband Internet Packages purpose.
• Phone Line, TV & Broadband Internet Packages*
*You will see a discount for purchasing this package in the internet section. Adding the four What can I do to minimise these risks?
components together (3 charges and 1 discount), will equal the monthly package charge as Use TelstraClear Email
shown in this brochure. TelstraClear provides its email customers with virus scanning on all email sent to your
TelstraClear email address before you receive it. If a virus is detected, we attempt to remove
Manage your Account Online it. If successful, we will pass the email and attachment on to you without the virus. An
unsuccessful attempt will result in you receiving a copy of the original message without the
TelstraClear’s Customer Zone is designed to help our customers manage their TelstraClear attachment and a notification that the virus and the attachment has been removed.
products and services online. In order to use Customer Zone, you will need your Account Number
Install Security Software and update regularly
and Account Password. Visit www.telstraclear.co.nz/customer-zone to Register or Login.
Install and regularly update a trusted internet security software suite making sure that
Pay your bill online it includes anti-virus protection, a firewall and spyware detection capabilities. We also
Pay online using Internet Banking or credit card. recommend that you regularly update your operating system.
Email bill Read before you click
Change your billing delivery from standard mail to email. Always make sure you understand what you are agreeing to before you confirm it. Be cautious
View your bill of pop-ups and don’t download software unless it is from a trusted source.
View your last 3 months’ TelstraClear bills online. Look for signs of a Secure Website
View your usage Ensure that you check website security especially before entering personal details. Look for a
Track your Internet usage using our Internet Usage Meter to help manage your costs. padlock icon usually located in the bottom bar of your web browser and a URL (website name)
Change or add that starts with https (s meaning website is secure) rather than the usual http.
Upgrade or change your existing TelstraClear services (including Internet, Phone Line and TV
services). New customers can even join online.
Page 20 Page 21
Advice for Internet Users (Cont.)
Enable Toll Call Control Are you being asked for personal information?
Internet diallers (or Premium Rate Diallers) install themselves on your computer. They replace Common hoax emails will often ask you to provide personal information and advise that
the phone number your computer normally uses to connect to your internet provider with failure to do so will have negative consequences e.g. the shut down of your account.
that of a paid service. Look for unexpected 0900 and toll calls on your bill. You can ask your
Is there incorrect spelling and grammar throughout the email?
phone provider to put a pin number for toll calls on your phone line to prevent this.
Hoax emails are sometimes literal translations of scams originally written in another
Turn it off language resulting in obvious grammatical errors and spelling mistakes. It’s also not
If your modem or computer are off, there’s no internet traffic passing through them. Switch unusual for some hoax emails to be completely typed in CAPITAL LETTERS.
your computer and modem off (not just stand by mode) when you are not using them. If
unsure, unplug it from the power supply. Is the email warning you of a potential threat or making outlandish promises?
Unless you’ve subscribed to a service that updates you about internet security threats,
Wireless Internet Security
emails you receive about potential threats are most likely not genuine. And if it looks too
Configure your wireless modem securely otherwise anyone within the wireless range can use
good to be true, then it probably is.
your internet usage.
File Sharing Software
Do personal stuff at home
TelstraClear discourages the use of file sharing software. We remind users to monitor all data
Avoid using public computers such as those in libraries and internet cafés, to perform personal
transfer and that users are responsible for all charges incurred.
tasks such as internet banking. You can never be sure about how safe and secure public
computers are. What can I do to help TelstraClear?
Change your Password Let us know
Regularly change your passwords and use a combination of letters and numbers. Avoid We also rely on our users to notify us if they suspect something is wrong. If you receive a hoax
anything that’s immediately recognisable such as car registration numbers, birthdays and or scam email, forward the email to firstname.lastname@example.org. If we get multiple examples
addresses. of the same email and the threat has been confirmed, our systems will proactively block any
Check your Usage further examples of this email.
TelstraClear recommends you regularly check your internet usage online on the TelstraClear Be security smart
website at www.telstraclear.co.nz/go/usagemeters By ensuring you follow ‘best practice’ in relation to your online security, you may be helping to
Be wary when handling Email stop the spread of a scam or malware.
If you think an email is suspicious, you don’t recognise the sender or it has suspicious links or For more information on Online Security, visit www.netsafe.org.nz, provided by the Internet
attachments - don’t open it, delete it and definitely don’t reply. Safety Group.
Be wary of the following:
Is the email addressed to you directly?
Check the ‘To’ field of the email. If you see a large number of email addresses or an email
address that looks similar to yours but is not quite right, be suspicious. Be wary of emails
that call you ‘Dear Customer’ or use your email address as the name.
Does the email address look legitimate?
Always check the ‘domain’ of the email address. The domain is the last part of the email
address after the @ symbol e.g. email@example.com. If an email looks as though it’s come
from one company but has an unrelated domain, this could indicate a scam or malware.
Page 22 Page 23
Connection Fees Terms and Conditions
Product and Package Connection/Installation Fees Here’s what you need to know
• All services and packages are for residential use only and are only available to connectable households on
TelstraClear’s cable network in Wellington, Kapiti and Christchurch. TelstraClear reserves the right not to
Sign Up No Minimum 12 Month 24 Month connect services to your household for any reason including where it is uneconomic to do so. TelstraClear
Period Sign-Up Sign-up Sign-up may exercise this right at any time even if it has accepted your application for services.
Standard TV $149 $99 $0 • TelstraClear’s standard Residential terms and conditions apply to all services. Internet Services terms and
(Applies to first decoder at time of initial installation) conditions also apply. These are available at www.telstraclear.co.nz/go/terms
T-Box® with Freeview - existing TV customers N/A N/A $199 • All prices include GST, are valid from the effective date on the front cover of this brochure, are subject to
T-Box® with Freeview - new TV customers* N/A N/A $0 change at any time and supercede all other prices and offers prior to the effective date on the front cover.
T-Box® with SKY - existing TV customers N/A N/A $99 • It is the responsibility of the customer to contact their existing service provider/s to cancel existing services if
those services are no longer required.
T-Box® with SKY - new TV customers N/A N/A $0
• Unused internet hours and traffic allowances cannot be carried forward to subsequent months.
Phone Line $49 $29 $0 • Wiring maintenance is an optional service. If you are a new Phone Line customer, TelstraClear will provide
Phone Line Plus you with this service unless you inform us otherwise. Please note you need to have had this service for 30
Phone Line AND Dial Up Internet Packages days before your fault will be covered by this service.
• Yak Paks: Yak Paks are not available to Ztalk customers. Customers cannot have more than one Kiwi, Home-
LightSpeed/WarpSpeed Internet Plans $149 $99 $0 to-Mobile or International Yak Pak. International Yak Paks have calls capped at 3 hours. Kiwi, International
Phone Line AND TV Packages $198 $128 $0 and Home to Mobile Yak Pak terms and conditions apply. See www.telstraclear.co.nz/go/calling-plans
• Ztalk: Ztalk is only available to residential customers that have their phone line, national, international and
Phone Line AND LightSpeed/ $198 $128 $0 home-to-mobile direct dial calling with TelstraClear. Calls are charged on a minute plus minute basis. Rates
WarpSpeed Internet Packages also apply to calls to both landlines mobile phones, except where the mobile rate is listed separately.
Phone Line AND LightSpeed/WarpSpeed $347 $227 $0 • Talk 24/7: To be eligible for Talk24/7, you must be a TelstraClear residential phone line customer and have
Internet AND TV Packages all your direct dial calling with us (including national, international and home-to-mobile calling). Calls
from your home phone are charged on a minute plus minute basis. Standard rates apply after 2 hours on
Phone Line AND Dial Up Internet Packages $49 $29 $0 the capped calling offers. Excludes calls to directory assistance (018 and 0172), operator assisted calls (010
and 0170), special numbers (e.g. 0900), Ztalk 0505 calls and calls made with other service providers’ services.
Phone Line AND Dial Up Internet $198 $128 $0
TelstraClear Calling Card calls (normal surcharge applies) are included in the capped calling offers, except
AND TV Packages those made from a mobile phone or pay phone or operator assisted calls. TelstraClear Residential and
* New TV customers who want T-Box with Freeview only, on a standalone basis, must pay a one off rental fee and InHome terms and conditions apply.
installation charge of $859. • Broadband Internet: Additional Broadband Internet terms and conditions apply - these are available at
• Connection fees and contract terms listed above are for initial installation only. Additional connection fees may www.telstraclear.co.nz/go/inhomebroadband
apply for installations on subsequent visits. • LightSpeed 2G and 10G internet plans and TV services are not available on a standalone basis. You must
• Please note that TelstraClear reserves the right not to connect services to your household for any reason including sign up for TelstraClear’s Phone Line service to obtain these services.
where it is uneconomic to do so. TelstraClear may exercise this right at any time prior to connection. • Dial Up Internet: Additional Dial Up Internet terms and conditions apply – these are available at
• The T-Box® remains the property of TelstraClear. www.telstraclear.co.nz/go/dialupterms
• Cable Modem: Broadband internet services require the installation of a cable modem. The cable modem
Other charges remains the property of TelstraClear.
Non Standard Connections • TV: TV requires either a standard definition or HD set top box (T-Box®). Channels are subject to change. One
A one-off additional fee may apply in the case of non standard connections. month’s notice is required to cancel SKY channel options. TV with SKY services are not available on a stand
alone basis. You must sign up to TelstraClear’s Phone Line and/or Broadband service to obtain these services.
You will be advised of any additional fees prior to connection.
• T-Box®: TelstraClear shall not be responsible for the loss of recorded content stored on T-Box® at anytime.
Move Fee The T-Box® remains the property of TelstraClear. T-Box with SKY services are not available in conjunction
A $60.31 relocation fee will apply if you move your TelstraClear services to another with TelstraClear’s T-Box with Freeview|HD service and vice-versa.
connectable address. • Definitions: In this brochure, including all terms and conditions, “we”, “our” and “TelstraClear” means
Vodafone Fixed Limited and “you” means you, our customer.
Page 24 Page 25
Cost Current Supplier(s) TelstraClear
Comparison $ Monthly $ Monthly
Phone Line Rental
Phone Features Extras
Fax and Phone
Dial Up Internet
Extra SKY Options
Your $ Savings with TelstraClear
Monthly Savings $
Annual Savings (installation charges may apply) $
Terms and Conditions
This form is for information only. It is not an offer and is based on information supplied to TelstraClear by you.
For full details of service offerings and terms and conditions, please read this brochure or visit