ISSUE#132 December 2012 / January 2013
The Official Reece Customer Update
We welcome your feedback so please send any comments by e-mail to email@example.com or by fax to (03) 9274 0131.
WHAT A YEAR! Don’t risk it,
PRODUCT use a licensed
First of all, I’d like to wish all our opportunities for your business. A couple and further expanded our network through
customers a big Merry Christmas and of fantastic examples include: the acquisition of Town Plumbing in NSW.
thank you for your support during 2012. C
• onexcopperpressfittingsystem Another really important aspect of our
It’s certainly been a huge year for the that eliminates the need for solder business has been continuing to support
plumbing industry. New regulations, and flame. the good work of the industry as a whole.
new products and new technologies This year, we extended our Product
continue to change the way we’re all T
Quality Guarantee to all our bathroom
doing business and 2013 promises which use passive sun tracking and
and plumbing Value Added Products that
more of the same. evacuated tube technology to heat
have been installed by licensed plumbers.
water reliably and efficiently.
At Reece, we’re working as hard as we And once again, we ran our hugely
can to help make it easier for you to • uspexRadiantandREHAUprovide
A successful DIY disaster competition,
do business with us and to maximise underfloor heating solutions that give reinforcing the message of “Don’t risk it,
opportunities in a changing market. plumbers a new source of business. usealicensedplumber.”
An exciting part of this has been the • EHAURaupianothatcombinesthree
R Finally, we’ve always said that our
addition of online ordering to My Account. sound deadening technologies into customers are the heart of our business
It is a great example of how important we one quality acoustic piping system. and in 2013 we’re proving it by putting
see our online services in the future and you, our customers, on the cover of our
we’ll continue to develop it so it’s even R
• oca–thearrivaloftheworld’sleading diary. Thanks to the hundreds of Reece
easier and more convenient to get the global bathroom brand at Reece. customers that submitted their photos.
products you want fast. • illitBackwashFiltersprotectahome’s
C We’re sure this will be our most popular
entire plumbing system and ensure diary yet.
Continuing on the technology theme,
bathroom products, bathroom inspiration pure, clean water. Take care over the break, enjoy some time
and the Hot Water Decisions Guide are all Of course, with so many exciting new with your family and friends and we look
now optimised for mobile. These are all products and initiatives, it’s important to forward to seeing you in the new year.
great tools for when you’re out on site or still remember basics. And a big part of
dealing with customers face to face. this is making sure you have fast access to
On the product front, we’ve seen some the products you need wherever you are in
really innovative developments that can the country. That’s why we built an all new Peter Wilson
save you time and provide new growth Regional Distribution Centre in Brisbane CEO, Reece
A fresh approach
The to healthier water
Crack The new range of Cillit backwash filters remove sediment from residential or
commercial plumbing systems, resulting in improved life of plumbing fixtures
and fittings while also dramatically improving the quality of the water.
Leave it to a Japanese toilet
company to create the world’s first
‘poop powered’ motorcycle that can
travel up to 300 kms on biogas fuel.
New to the Australian market, Cillit What’s more, foreign material entering the
After three years of ambitious talks, backwash filters connect to the mains water supply can also lead to the growth
Toto, best known for their innovation in before water enters the property, of mould and bacteria that can damage
toilets, including heated seats, water filtrating the entire system that leads to people’s health. This makes the Cillit filter
jets and ambient background music, the home or business. The filter removes range a no brainer for customers that really
turned the ‘Toilet Bike Neo’ into a reality sediment to prolong the service life want to protect their family’s well being.
earlier this year. of plumbing fixtures and fittings while
making water very clean. With 100 years of history, Cillit is one of
The company debuted their doo mobile, Europe’s most successful water technology
which was designed to demonstrate The special filter element traps foreign brands, so it’s a name you can trust. Their
their commitment to the environment, particles producing a supply of pure water, range is suitable for domestic, commercial
by driving it around Japan and which is cleaned during the backwashing and rainwater installations. The manual
dedicating a blog to Neo’s adventures. process by flushing away the captured Eurofiltro and automatic Multipur units
debris. come complete with a 90 micron sediment
However, the driver did not have any
Most of you will be familiar with water filter filter and built-in dual check valve backflow
part in providing power to the three-
cartridges for drinking water, usually installed prevention device.
in the kitchen. But for water treatment to be
made from animal waste and sewage.
really effective, it should begin at the point At Reece, we’re so confident
With a customised seat and huge paper of entry to prevent harmful particles such as PRODUCT
that Cillit filters protect plumbing
roll at the back, the trike travelled over rust or sand entering from the property. GUARANTEE
fixtures and fittings, we’ll extend
1000 kilometres in the process. The pipes that run to a property from the the minimum 7 year warranty on
street can be in less than perfect condition. your bathroom Value Added Products by
But, before you line up to purchase the three years when purchased and installed
vehicle as your next preferred mode of This can leave all manner of foreign material
in the water, resulting in corrosion and with the Eurofiltro or Multipur filter.
transport, the company has no plans to
put the motorcycle up for commercial clogging of household pipes. When foreign
particles enter the water supply it can result So let your customer know all about this
sale despite a large following.
in fitting and fixtures failing before their time. exciting innovation today.
In other words, the great show So point of entry sediment filtration is really a
illustrated the possibilities in sustainable self-paying investment for your client.
best thing for the toilet market.
To check out the entire Cillit range of filters, visit www.reece.com.au/cillit
The best Rainwater
Tank down under
Cillit Banner to come
The Carat underground Rainwater Tanks
Visit www.reece.com.au to find out more.
2 www.reece.com.au /outlet
The practise of plumbing
Master Plumbers have paired with the University of Ballarat to deliver One, two,
a plumbing pre-apprenticeship course.
This program gives plumbers a chance
to guide and support students wanting
an apprenticeship in the plumbing
industry. It’s also a great way to check
out potential apprentices.
As part of the course, pre-apprentices
undergo two weeks work experience with a
plumbing employer to learn basic plumbing
skills and understand the industry.
For the two weeks, plumbers show
students a range of typical plumbing work,
providing them with an opportunity to get
their hands dirty and gives them a chance to
see what the job really involves.
The hours are normal work hours set by the
plumber and a nominal daily fee is required
for the student. WorkCover is all taken care
of by the University.
If you can provide a work experience
The great news is most students end up
placement to a pre-apprentice and
employed after they complete the course.
help give a young person a start in the
Which goes to show that getting to see
plumbing industry contact:
a potential employee in action is a good
Alexandra on (03) 9321 0710 or
decider when thinking about offering
apprenticeships. Chronic water shortages in
Zimbabwe’s second largest
city Bulawayo, have forced city
authorities to try and ration water
in the form of synchronised flushing
Santa missed the – a remedy that was first started
good old days two decades ago.
when every house The city’s two main supply dams have
been drying up due to drought, raising
had a chimney. fear of more water shortages before
the rainy season starts at the end
of the year.
In an effort to save water, Bulawayo
city council have asked more than one
million homeowners to flush their toilets
in the same 7:30pm time slot.
The idea of synchronised flushing was
first introduced over twenty years ago
at the height of a similar drought that
affected the majority of Zimbabwe. City
officials are trying this method again as
a way to prevent sewer blockages and
manage a water supply that is slowly
Poor hygiene and sanitation rise in times
of drought and have caused numerous
disease outbreaks in Zimbabwe in
recent years. The problem is especially
severe in suburbs—some of which go
for weeks without running water as
cities battle to maintain services.
In The Pipeline Our hours over
Products for smarter plumbing Christmas
Plumbing is changing, and there’s a lot more to it than pipes, trenches and If you’re not going to be enjoying some time
taps. In The Pipeline keeps you up-to-date on a wide range of products. off, we want you to know we’ll be around
too, except for some key days. We will be
Rothenberger ROJET Jetters closed:
Rothenberger ROJET Jetters are high pressure water drain cleaning machines. Christmas Eve (Monday 24 December)
Powered by a genuine industrial Honda petrol engine, there are 3 models All branches close at 12pm on this day
available - The ROJET 4000, 4300 and 5000. Christmas Day
Tuesday 25 December
Draincleaningapplicationsinclude: Boxing Day
- High pressure clearing of tree roots from drains Wednesday 26 December
- Removing grease, fat and debris New Years Eve (Monday 31 December)
- Sand and silt removal All branches close at 12pm on this day
- Cleaning out culverts for proper drainage control New Years Day
- Manhole wash down Tuesday 1 January
ensures superior performance with a longer Thursday 27 December
running life. to Saturday 31 December
All branches will be open for Plumbing,
(ROJET 4300 & 5000 only)
Bathroom Life and Irrigation.
Trading hours for Onsite vary, please
• Robust,rustresistantgalvanisedframe visit www.reece.com.au/outlet for
• Portableunitsthatcanbehard-mounted more information.
• eavydutysteelhosereelwithsewerhose, Only the following Civil and hvac-r
rated to 5000psi branches will be open during this period:
EXPANDING THE NETWORK East Brisbane
New Store Sunshine
Units 6&7/39 York Rd So enjoy your break. And call your local
South Penrith NSW 2750 Reece branch or phone 1800 032 566
for more information or visit
Ph: (02) 4721 7888
Fax: (02) 4721 2362 a detailed list of our Christmas
Manager: Adam Glover period hours.
Main Price Changes For the full list of price changes or if you have any queries, please see your
Reece Branch Manager or visit www.reece.com.au/outlet for further updates.
Supplier Products % Increase Date Effective
LW GEMMELL Plumbing products VAR% 01 December 2012
ACO-POLYCRETE Concrete & drainage VAR% 01 January 2013
ITW BUILDEX Fasteners 2.9-3.5% 01 January 2013
LAMINEX INDUSTRIES Laminex panels 5% 01 January 2013
PROMAT Fire protection products VAR% 01 January 2013
Don’t risk it, use a licensed plumber.™
Reece. Supporting the plumbing industry for over 90 years.
Outlet is a publication by Reece Pty Ltd (ACN 004 097 090) Copyright These materials are copyright. No part of them may be reproduced, adapted, translated or transmitted without the prior permission of
the copyright owner, Reece Pty Ltd, except under any permitted circumstances set out in the Copyright Act 1968. Liability Reece makes no warranties with respect to any of the materials contained in this
publication and Reece does not assume any responsibility or liability for any loss or damage which may arise from the use of, or reliance on, any information contained in this publication.
Outlet is printed on Monza Recycled which contains 55% recycled fibre (25% post consumer and 30% pre consumer) and 45% elemental chlorine free pulp. All virgin pulp is derived from well managed
forests and it is manufactured by an ISO 14001 certified mill.
4 www.reece.com.au /outlet
IT’S OFFICIAL. THE JUDGES DECISION IS IN AND WE HAVE
A WINNER IN THIS YEAR’S DIY DISASTER COMPETITION.
For 15 years, Reece has been hard at work promoting the We asked judge, Phil Denman, for some feedback on the general
‘Don’t risk it, use a licensed plumber’ message - and the standard of entries and he said ‘I think it highlights the reasons
reason is pretty simple. You’re working with dangerous why we have a regulated industry. Some of the DIY examples
materials and you need to be highly skilled to perform are just plain dangerous. I think the grey water recycling/solar
certain tasks safely and correctly. Plumbing is a regulated HW/gas installation doesn’t deserve a prize, rather multiple fines
industry for good reason. for stupidity.’
So promoting ‘Don’t risk it’ is important for our industry and the Judge, Andrew Clarke, went on to say ‘There was some amazing
community. creativity throughout the finalists. Interesting how many Hot
Water services are in the final list, when they pose the greatest
Of course, there are still exceptions to the rule. And in honour of
risk if something goes wrong.’
all those home hacks we created the DIY Disasters Competition.
This year, you’ve obviously been on the lookout as we’ve Tim Swift, said ‘The competition allows the industry as a
received a whopping 116 submissions - each an outright whole to clearly see what is being done out there in the DIY
contender for the title of Australia’s dumbest plumbing job. wonderland. Scary stuff considering the real potential community
With so many ridiculous and dangerous entries, it was hard to
pick a single winner, but we got there in the end. However, before Judge, Jeff Patchell, summed up the competition best saying
we reveal the winner, a huge thanks to everyone who submitted ‘It is of continuing concern just how many consumers fail to
entries. The quality was once again outstanding. understand the safety issues surrounding hot water cylinders/
pressurised systems. Whilst we are aware of these examples
Entries were judged on a rigorous criteria that included risk to
in this competition - it is frightening to think how many go
self, risk to others, risk to the environment, complexity of design
unnoticed, until perhaps the point of an explosion or accident.’
and of course, the funny factor.
So a big congratulations to this year’s winner, Tim Cole from
The judging panel comprised some of Australia’s sharpest
Queensland, who will be getting $3000 cash along with a new
plumbing minds including:
website (to the value of $3000) for their plumbing business.
Tim Swift, Master Plumbers Association of Western Australia And also well done to our 10 runners up, Scott Capegreco
representative on State Plumbing Regulator Board (PLB of WA) (NSW), Kyal Higgins (WA), Nick Kuhn (SA), Rob King (VIC),
Paul Thomas (VIC), Brad Hayes (VIC), Harry Bennetts (VIC),
Shayne La Combre, Director, Plumbing Industry Commission Chris Walker (QLD), Wayne Newman (NSW and Allround
Plumbing (WA), who each receive a Milwaukee FUEL Hammer
Andrew Clarke, Executive Officer, Plumbing Industry
Drill Driver and accessories.
Association of South Australia (PIASA)
Jeff Patchell, founder and publisher of Plumbing Connection
Magazine Visit Outlet online at www.reece.com.au/diydisasters to
see the winning entry as well as all the finalists. You can also
Phil Denman, Principal Advisor, Plumbing Legislation &
Standards Branch, Building Codes of Queensland, Dept of read what the judges had to say.
Housing and Public Works.
Just three of the runners up.
Congratulations to this year’s winner, Tim Cole from
Queensland, who will be getting $3000 cash along with a new
website (to the value of $3000) for their plumbing business.
This one pretty much left the judges speechless apart from a few choice words
from Tim Swift, ‘Its so wrong on so many levels - gas, water, sanitary, building.
The place needs a demolition order put on it and fast’. Phil Denman also chimed
in suggesting, ‘...this guy has way too much time on his hands!’.
Old Mate wanted his gas instantaneous
hotwater system repaired. He was told that
the complete gas installation would have
to be brought up to scratch before repairs
could be done. He didn’t like that idea too
much, so said “leave it as it is then.”
So we wrote a gas defect notice. Would
have been flatout getting to it though
because of the stinking grey water tank
and all the other ‘Dad & Dave’ pipework
Proudly supported by
Keep your eyes open and phones at the
ready to capture a DIY disaster to enter
in our next DIY Disasters Competition.
And keep reminding your customers:
Don’t risk it, use a licensed plumber.™