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FY 2011-12 Adopted - City of Irving

VIEWS: 9 PAGES: 620

									C i t y o f I r v i n g , Te x a s


          CITY MANAGEMENT

           CITY OF IRVING, TEXAS
         ANNUAL OPERATING BUDGET
                FY 2011-2012




                             BETH VAN DUYNE, MAYOR

                        ROSE CANNADAY, MAYOR PRO TEM
                    RICK STOPFER, DEPUTY MAYOR PRO TEM
                         MICHAEL E. GALLOWAY, PLACE 1
                             ROY SANTOSCOY, PLACE 2
                              DENNIS WEBB, PLACE 3
                              LEWIS PATRICK, PLACE 4
                             GERALD FARRIS, PLACE 7
                               JOE PHILIPP, PLACE 8
C i t y o f I r v i n g , Te x a s


         CITY MANAGEMENT
                        TOMÁS “TOMMY” GONZALEZ, CITY MANAGER
                                LARRY BOYD, POLICE CHIEF
                                MARIO MOLINA, FIRE CHIEF
                        MAX S. DUPLANT, CHIEF FINANCIAL OFFICER
                 RAMIRO LOPEZ, INTERGOVERNMENTAL SERVICES DIRECTOR
                    BRADLEY PERRIER, STRATEGIC SERVICES DIRECTOR
                    PAUL GOOCH, COMMUNITY SERVICES TEAM DIRECTOR

                          SHANAE JENNINGS, ACTING CITY SECRETARY

                             CHARLES ANDERSON, CITY ATTORNEY

                   TERESA ADRIAN, REAL ESTATE AND DEVELOPMENT DIRECTOR

                       BRENDA HANEY, SOLID WASTE SERVICES DIRECTOR

                      GARY MILLER, PLANNING AND INSPECTIONS DIRECTOR

                        LYNDA JOHNSON, CHIEF PERFORMANCE OFFICER

                    WAYNE LAMBERT, MUNICIPAL COURT SERVICES DIRECTOR

                    LAURIE KUNKE, CORPORATE COMMUNICATIONS DIRECTOR

                   CHRIS HOOPER, HOUSING AND HUMAN SERVICES DIRECTOR

          MAURA GAST, IRVING CONVENTION AND VISITORS BUREAU EXECUTIVE DIRECTOR

                      RICHARD HUFF, ARTS CENTER EXECUTIVE DIRECTOR


                                      BUDGET TEAM



                           BRET STARR, BUDGET ADMINISTRATOR
                          SHANNON PHILLIPS, BUDGET COORDINATOR
                                  TRI LE, BUDGET ANALYST
                              SHIRLEY SMITH, CIP COORDINATOR
                           MISTY RIOS, ADMINISTRATIVE SECRETARY
The Government Finance Officers Association of the United States and Canada (GFOA) presented
a Distinguished Budget Presentation Award to the City of Irving, Texas for the Annual Budget
beginning October 01, 2010. In order to receive this award, a governmental unit must publish a
budget document that meets program criteria as a policy document, as an operations guide, as a
financial plan, and as a communications device.

This award is valid for a period of one year only. We believe our current budget continues to
conform to program requirements, and we are submitting it to GFOA to determine eligibility for
another award.
       How to Use this
      Budget Document
The City of Irving Budget Document provides comprehensive information
about City policies, goals, objectives, financial structure, operations, and
an organizational framework that shows how City services are main-
tained for the fiscal year 2011-12. A main objective of this document is
to communicate this information to readers in a manner that is clear,
concise, and understandable. Sections that are referenced by specific
page numbers can be accessed by clicking on those page numbers. The
Table of Contents on pages vii-xiii will aid the reader in finding specific
information quickly. Each title in the Table of Contents also provides a
direct link to that page. At the back of the budget is a Glossary that de-
fines governmental terms used throughout the budget document. After
reading these two sections, the reader should proceed to the Introduc-
tion Section. In this section you will find the City Manager’s Letter, which
highlights budget items for the 2011-12 fiscal year and the City Organ-
izational Chart.

BUDGET OVERIVIEW

The Budget Overview section contains a brief profile of the City. The
Budget Process is detailed on pages 27-30 and financial policies are
outlined on pages 35-38. The Budget Overview section also includes a
listing and brief description of all funds on pages 44-45. The reader can
find a high level description of sources and allocation of all funds, begin-
ning on page 46, as well as a discussion of changes in these sources
and uses of funds.

STRATEGIC PLAN

The next section contains a summary of the City’s Strategic Plan. This
summary can be found on pages 75-82. Department goals and actions
have been tied to this plan, and specific plan steps are referenced on the
individual department budget pages that follow. The following strategic
goal sections provide the reader an opportunity to review detailed indi-
vidual department budgets, as well as the Mission Statement, Strategic
Actions, and Performance Measures for each Department. A Depart-
mental Organization Chart and Schedule of Personnel are also included
with each Departmental Detail.
                  FUND SUMMARIES

                  The General Fund, Water and Sewer Fund, Garage Fund, Municipal Drainage Utility
                  Fund, Solid Waste Services Fund, Grant Funds, and Hotel Occupancy Tax Funds
                  sections provide a narrative summary of each of fund. The Equipment Replacement
                  Funds provide the reader with capital vehicle and computer replacement purchases
                  approved for the upcoming fiscal year. The Other Funds section provides budgeted
                  revenues and expenditures for special funds, usually earmarked for a specific purpose.


                  DEBT SERVICE

                  The Debt Service section provides information on debt policies and outstanding debt
                  levels for General debt service, Water and Sewer System debt service, Municipal
                  Drainage Utility debt service and Hotel Occupancy Tax debt service.


                  CAPITAL IMPROVEMENT PROGRAM (CIP)

                  Capital Improvement Program Funds provide the individual capital project fund budgets,
                  as well as a description of the fund. A separate Capital Improvement Program Fund
                  Budget is available to give a detailed description of the 2011-12 approved projects, as well
                  as the status of all ongoing projects and timelines associated with them.


                  APPENDIX

                  The Appendix section of the document provides miscellaneous statistical information
                  including maps, benchmarking data and the glossary and index.


                  Staff works diligently to improve the Budget Document each year and participates in the
                  Government Finance Officers Association Distinguished Budget Presentation Award. The
                  reader is encouraged to contact the City with any comments or questions about this
                  Budget Document. The City Hall address is 825 W. Irving Boulevard, Irving, Texas,
How to use this




                  75060, or contact Budget Administrator at 972-721-3750.
TABLE OF CONTENTS
Title Page                                               i
City Council by Districts                               ii
List of City Management                                iii
Distinguished Budget Presentation Award                 v

How to Use This Budget Document                        vii

Table of Contents                                      xi


INTRODUCTION
City Manager’s Letter                                   1

City Council Priority Summary                          19

Organization Chart                                     20

Financial Organization Chart                           21
City of Irving Profile                                 23

BUDGET OVERVIEW
Budget Process                                         27
Budget Ordinance                                       31

Financial Policies                                     41

All Funds by Category                                  45

Budget Overview                                        49

All Operating and Capital Combined Funds Overview      50

All Funds Summary by Service Type FY 09-10 Actual to   52

FY 11-12 Adopted

Net Fund Balance Change for Major Fund Categories      64

All Funds Revenue Analysis                             65

All Funds Expenditure Analysis                         73
TABLE OF CONTENTS
STRATEGIC PLAN

Overview                                      81

STRATEGIC GOAL 1— LAND USE
STRATEGIC GOAL 1 —LAND USE
Goal 1 Overview                               89
Planning and Inspections                      91


STRATEGIC GOAL 2—VIBRANT NEIGHBORHOODS
STRATEGIC GOAL 2 — VIBRANTNEIGHBORHOODS
Goal 2 Overview                               97
Code Enforcement                              99
Housing and Human Services                   105


                3—ECONOMIC DEVELOPMENT
STRATEGIC GOAL 3 — ECONOMICDEVELOPMENT
Goal 3 Overview                              113

Real Estate Services                         117

Irving Convention and Visitors Bureau        125

                4—SAFE AND SECURE CITY
STRATEGIC GOAL 4 — SAFE AND SECURE CITY
Goal 4 Overview                              133
Police                                       137
Fire                                         145
Municipal Court                              151

Animal Services                              159

STRATEGIC GOAL 5 - DIVERSITY

Overview                                     165

                6—EFFECTIVE COMMUNICATIONS
STRATEGIC GOAL 6 — EFFECTIVECOMMUNICATIONS
Goal 6 Overview                              167
Corporate Communications                     169
TABLE OF CONTENTS
STRATEGIC GOAL 7—CULTURAL, RECREATIONAL AND EDUCATIONAL ENVIRONMENTS
STRATEGIC GOAL 7 — CULTURAL,RECREATIONAL AND EDUCATIONAL ENVIRIONMENTS
Goal 7 Overview                                                          175

Parks and Recreation                                                     177
Library Services                                                         185

Irving Arts Center                                                       193

Heritage and Museum                                                      199


STRATEGIC GOAL 8—SOUND GOVERNANCE
STRATEGIC GOAL 8 — SOUND GOVERNANCE
Goal 8 Overview                                                          203
Mayor and Council                                                        207
City Secretary’s Office                                                  209
City Manager’s Office                                                    215

Financial Services                                                       219
Strategic Services                                                       229
Non-Departmental                                                         235
Performance Team                                                         239
City Attorney’s Office                                                   245
Information Technology                                                   251
Public Works Admin                                                       257

                9—INFRASTRUCTURE NETWORK
STRATEGIC GOAL 9— INFRASTRUCTURE NETWORK
Goal 9 Overview                                                          263
Capital Improvement Program                                              267
Public Works                                                             275
Water Utilities                                                          283

                 10—ENVIRONMENTAL SUSTAINABILITY
STRATEGIC GOAL 10 — ENVIRONMENTALSUSTAINABILITY
Goal 10 Overview                                                         293
Solid Waste Services                                                     295
Municipal Drainage Utility                                               301
Intergovernmental Services—Fleet Services                                307
TABLE OF CONTENTS
FUND SUMMARIES


GENERAL FUND:
DEBT SERVICE AND BOND PROGRAM
General Fund Overview                                          315

General Fund Summary                                           317

General Fund Revenue Analysis                                  318

General Fund Revenue Detail                                    325

General Fund Expenditure Analysis                              329


WATER AND SEWER FUNDS:
REPLACEMENT FUNDS
Water and Sewer Funds Overview                                 333

Water and Sewer Funds Revenues                                 335
Schedule of Current Monthly Water & Wastewater Utility Rates   337
Water and Sewer Funds Expenditures                             338

Water and Sewer System Fund Summary                            341


GRANT FUNDS:
Grant Fund Overview                                            345

Grant Funds Summary                                            348

HOTEL OCCUPANCY TAX FUNDS:
Hotel Occupancy Tax Funds Overview                             351

Hotel Occupancy Tax Funds Summary                              354

REPLACEMENT FUNDS:
Replacement Funds Summary                                      357

Equipment Replacement Fund Summary                             358

Computer Replacement Fund Summary                              360
TABLE OF CONTENTS
OTHER FUNDS:
Other Funds Overview                                          361
Economic Development Fund Summary                             365
Tax Increment Financing District Fund Summary                 366
TIF Project Fund Summary                                      367
TIF#2 Fund Summary                                            368
Solid Waste Services Fund                                     369
Municipal Drainage Utility Fund                               370
Garage Fund                                                   371
Other Funds Summary                                           372
DEBT SERVICE:
Debt Service Funds Overview                                   377
Distribution of Collections                                   379
Analysis of General Bonded Indebtedness to Benchmark Cities   380
Summary of Interest and Sinking Funds                         381
Schedule of Requirements FY 2011-12 G O Bonds                 382
Schedule of General Bonded Indebtedness to Maturity           383
General Interest and Sinking Fund Summary                     384
Water & Sewer Revenue Bonds Debt Summary                      385
Schedule of Requirements FY 11-12 W&S Revenue Bonds           386

Schedule of W&S Revenue Bonded Indebtedness to Maturity       387

Water and Sewer Interest and Sinking Fund                     388
New Lien Water and Sewer Interest and Sinking Fund            389
HOT Revenue Bonds                                             390
Schedule of HOT Bonded Indebtedness to Maturity               391
HOT Interest and Sinking Fund Summary                         392
Entertainment Venue Debt Obligations                          393
Entertainment Venue Bonded Indebtedness to Maturity           394
Entertainment Venue Debt Service Fund Summary                 395
Municipal Drainage Utility Debt Service Fund Summary          396
MDU Revenue Bonded Indebtedness to Maturity                   397
MDU Interest and Sinking Fund                                 398
TABLE OF CONTENTS
CAPITAL IMPROVEMENT
REPLACEMENT FUNDS PROGRAM FUNDS:
Capital Improvement Program Fund Overview                 399

FY 2011-12 GO Bond Sale                                   402
FY 2011-12 Lease Purchase Funding                         402

FY 2011-12 General Fund Pay-Go Funding                    402

FY 2011-12 Water & Sewer Non-Bond CIP Pay-Go Funding      403
FY 2011-12 Water & Sewer System Fund Revenue Bond Sale    403
FY 2011-12 Municipal Drainage Utility Revenue Bond Sale   403

FY 2011-12 Municipal Drainage Utility Pay-Go Funding      403

Capital Improvement Program Funds Summary                 404


APPENDIX:
Five Year Forecast                                        409

Miscellaneous Statistics                                  417
Top Twenty Tax Payers                                     423
Benchmark Comparisons                                     424
GIS Informational Maps                                    430


GLOSSARY AND INDEX:
Glossary                                                  431

Index                                                     441
     


     
     
     
     
     
     
 
     
To:       Honorable Mayor Van Duyne and Members of the City Council
From:     Tommy Gonzalez, City Manager
Date:     September 22, 2011
Subject: FY 2011-12 Annual Operating Budget
It is my privilege to present the FY 2011-12 City of Irving budget. The budget is in alignment with
the city’s Strategic Plan. Management, directors and city staff worked to identify resources and
prioritize programs to align city operations and capital projects according to the City Council’s ten
strategic goals. This budget focuses on meeting the council’s highest priorities and maintaining
core services to the city’s residents, visitors and businesses. Benchmarks have been established to
track progress toward each goal, and new goals and action steps will be incorporated as the current
ones are completed.

Strong governance and fiscal management remain a high priority. The FY 2011-12 budget is
structurally balanced, with operating revenues meeting operating expenditures. The impact of the
national recession and sharp declines in key revenues have resulted in drastic budget cuts for many
city and county governments.

The national recession has had a significant impact on municipal revenues over the past four years.
The two main revenues supporting the General Fund, property taxes and sales taxes, have both
declined significantly as a result of the economic contraction. Taxable values of all property within
Irving have declined steadily. From a peak valuation of $18.45 billion in FY 2008-09, values have
dropped to $16.5 billion for FY 2011-12, a reduction of $1.9 billion. This has resulted in a $10.3
million decrease in revenues over the past two years. If the 2010-11 tax rate had been maintained,
the impact on general revenues would have been a further reduction of $2.6 million, for a
cumulative loss of $12.9 million.

These steady reductions in major revenue sources have been met with offsetting reductions in
expenditures to continually rebalance the budget as projections are updated and revenues continue
to fall. The city has taken proactive steps to review processes and reduce operating costs ahead of
revenue declines while maintaining excellent levels of services. Examples of how operating costs
have been reduced were presented at budget retreat. Key indicators including the crime rate,
resident satisfaction with city services and the overall look of the city demonstrate that city staff has
been able to increase services and customer satisfaction while at the same time reduce costs.
Cumulatively over the last four years, the city has identified over $38 million in cost savings, cost
avoidance, cost recovery and productivity enhancements. This, in part, has helped offset the loss in
revenues mentioned above.




                                FY 2011-12 Annual Operating Budget
                                                1
The recession has also impacted the residents of Irving. While municipal revenues have been
declining, use of city services has been increasing. In particular, residents are using city programs
and facilities as a low cost resource for after school care, tutoring, job searching, and recreational,
aquatic and leisure activities for their families. A key goal of the development of the FY 2011-12
budget was to maintain those services that provide direct benefits to the community as well
as those essential to protect the health, safety and welfare of the community.

The city has also strengthened financial policies and procedures to ensure adequate reserve
balances, conservative expenditure policies, and monitoring and projections of key revenues. The
use of tools such as the five-year financial forecast have allowed management to project future
revenue and expenditure trends and adjust revenues and expenditures to produce a structurally
balanced budget.
 
While these policies have enabled Irving to remain financially sound and maintain current service
levels, further declines in key revenues require further expenditure reductions, deferral of
maintenance and equipment replacement, as well as increases in revenues to balance the budget.
Accomplishing this balance was a daunting but not insurmountable task for city staff. The proposed
structurally balanced budget will help maintain the city’s double AAA credit rating, prepares the city
for the upcoming year, and lays the foundation for the next two to three years.


FY 2010-11 RESULTS

Irving became the first municipality to receive the prestigious Texas Award for Performance
Excellence (TAPE). As the state version of the Malcolm Baldrige National Quality Award, TAPE
recognizes role model organizations that demonstrate exceptional performance in areas of
leadership, customer service, workforce focus, process management, results and strategic
planning. The TAPE award comes on the heels of Irving being recognized as one of the 2010 Best
Places to Work in North Texas by the Dallas Business Journal.

Genghis Khan: The Exhibition is on display at the Irving Arts Center through September 30. This
prestigious exhibition is the largest cultural exhibit ever hosted in Irving. The exhibit is attracting
visitors from many states and countries, including some from Mongolia. The Arts Center has
worked with several school districts in Texas and Oklahoma to integrate the exhibit into their
curriculum and facilitate field trips to the exhibit.

In May 2011, the West Irving Library was opened. This state-of-the-art, 25,000 sq ft library offers
a wide variety of technology resources in addition to the traditional books, magazines, audio and
video resources. These include multi-touch computer tables, a computer lab, a business center,
and Wi-Fi access. Constructed with the latest green building techniques, the library is a net-zero
building, using solar panels and geo-thermal wells to generate as much energy as the building will
use over the course of a year.

Another high priority area for the council and staff is public safety. We have seen a 30% decline in
the crime rate over the last five years, including a 12% reduction so far this year. The city’s
emergency medical services have been recognized as having the highest cardiac survival rate in
the state of Texas.
Irving received a $2 million Energy Efficiency and Conservation Block Grant and replaced 152
street lights on Irving Boulevard with solar powered street lights. The new lights will reduce energy
costs to the city and replace 20 plus year old street lights.
                                                   



                               FY 2011-12 Annual Operating Budget
                                               2
Diversity - The city has over 11% of the workforce currently receiving bi-lingual pay, an increase of
3.8% since 2007. The percentage of contracts competitively awarded to M/WBE vendors has met
the goal of 25% of total value of the contracts.

Transparency – The Financial Services and Corporate Communications departments have
teamed up on getting more financial information to the public. In recognition of our efforts, the City
received the Gold Transparency Award for Financial Transparency from the Texas Comptroller for
the second year in a row. The award criteria includes placing budget documents, annual financial
reports, and check registers in the city’s website for public review.
 
We have also found a way to reward our employees while saving the city money. Employee wellness
is now a key focus throughout the organization to promote a healthy workforce, enhance employee
morale, and provide incentives for employees to take control of their health. Irving Wellness Incentive
Now (I WIN) was launched January 2009 to offer wellness and fitness rewards to employees who
achieve and maintain good health. The cost of these rewards will be offset by lower insurance
premiums in the future from a fit workforce as well as encouraging preventative care and a healthier
lifestyle. When employees are healthy and strong; residents, visitors and businesses are well served,
productivity is high and health insurance costs are kept low. Through I WIN, employees are able to
receive a wellness screening and have the opportunity to participate in a fitness assessment using
benchmarks established by the Cooper Clinic. The success of this program is evidenced by the
number of employees who are participating in the various I WIN programs. More than 1,040
employees have qualified to receive fitness incentive pay. By incentivizing employees to take active
control of their health, become more physically fit, and have regular wellness screenings, the city will
see a reduction in overall healthcare costs and insurance rates. Another tangible result has been the
loss of almost 2,300 pounds by participating employees over the last two years.


DEVELOPMENT OF THE FY 2011-12 BUDGET

The FY 2011-12 budget is the sixth to be organized around the city’s Strategic Plan. City
departments and teams have been aligned in order to match the ten goals of the Strategic Plan. In
developing the budget, existing and proposed programs and projects that meet the Strategic Plan’s
goals and strategies have the highest priority for funding and resource allocation.

Sales tax revenue peaked in FY 2007-08 at $50.61 million and declined to a low of $44.6 million in
FY 2009-10. Since then, revenues have recovered slightly, with $45 million being projected for FY
11-12. However, the reduction is a cumulative loss of $18.6 million over the past four years.

Hotel Occupancy Tax (HOT) revenues, which are primarily driven by business travel, were also
significantly impacted by the recession, resulting in a 23% reduction in taxable receipts since FY
2007-08. As is the case with sales tax revenues, HOT revenues have been increasing from the
lowest point of FY 2009-10, but are still well below pre-recession levels.

In developing the FY 2011-12 budget, city management took proactive steps to ensure that the
national recession did not adversely impact the operations of the city. For the past four years, a
Five Year Financial Forecast analysis has been conducted to project operating revenue and
expenditure trends. Cost savings were implemented, with many vacant positions being eliminated
or temporarily held vacant. Over the past four years, 111 vacant positions have been eliminated
across all funds. These position reductions were achieved by reducing layers of management,
                                                   



                               FY 2011-12 Annual Operating Budget
                                               3
increasing span of control, and achieving efficiencies by combining like services and duties into
single departments. These savings were achieved while service delivery was enhanced, new
programs were added and customer satisfaction increased. An additional 135 positions are
currently being held vacant, with a savings of $7.3 million estimated for FY 2011-12. Staff
continues to review the list as further vacancies occur to ensure staffing levels are adequate for
maintaining current levels of service. Once revenues recover, department workloads will be
evaluated using lean six sigma methodologies to determine which represent truly required staffing
and which can be permanently eliminated. Up to this point, this has involved the attrition of
positions as vacancies occur and no filled positions have been eliminated.


OVERVIEW OF THE FY 2011-12 OPERATING BUDGET

In preparation for the FY 2011-12
budget, all city operations were
categorized and ranked according to         Millions     FY 2011‐12 Operating Budget
three categories: core, needs, and            $0 
wants.       These categories were
assigned across all goals to build a         $50 
city-wide    hierarchy     of  services     $100 
provided, their annual cost, and the
personnel needed to provide the             $150 
service. Core services were limited to
                                            $200 
the essential services that must be
provided in order to maintain the           $250 
health, safety and welfare of the City.
                                            $300 
These      services    include    Police
protection, Fire suppression and EMS,       $350 
Water and Sewer operations, Solid                              Core   Needs Wants
Waste       Services,     and     Street
Maintenance. Other important services, including Code Enforcement, Municipal Court, and Fleet
Maintenance, that did not meet the definition of core services were classified as Needs. All other
services, including certain programs within the departments classified as Core or Needs were
classified as Wants and prioritized.

In addition to revenue decreases discussed above, several key expenditure categories also
increased for FY 2011-12.
       Health insurance costs increased by 10%, adding $1.3 million to General Fund expenditures
       alone, which is offset by the I WIN program mentioned above.
       The recent rise in fuel costs has also been accounted for with Fleet projecting an increase in
       fuel costs of $1.28 million.
       Contractual rebates and other economic development incentive agreements have increased
       from the prior year by $513,200 for a total of $10.3 million

All departments were asked to review all fines, fees, and charges for service related to their
operations. All municipal revenues were evaluated against how much it cost the city to provide the
related service and were also benchmarked against rates charged by comparable cities. Several
fee adjustments were proposed, and adjustments were recommended for some Planning and
Inspection fees, Code Enforcement fees and Aquatic Center fees for adults. In total, these
adjustments result in $414,000 in additional revenue.
                                                 



                              FY 2011-12 Annual Operating Budget
                                              4
The Irving Art Center increased ticketing, art camp, and theater rental fees to increase recovery of
the costs of service. These revenue adjustments are in line with benchmark rates and will generate
an additional $26,200 in the Arts Center fund group.

The electric franchise fee, which had been arbitrarily reduced by the Public Utilities Commission
to eliminate the contractual 5% increase in rates in 2009, was reinstated as the result of
administrative, legislative and legal efforts by Irving in partnership with several other Texas cities.
Prior year revenue of approximately $800,000 is expected to be recovered from Oncor within FY
2010-11. For FY 2011-12, this resumption of the contractual franchise rate will increase revenues
by $600,000.

In addition to the proposed fee increases, several other revenue enhancements were proposed, but
were ultimately not included to balance the FY 2011-12 budget; they follow:
        +1% increase in the municipal franchise fee to 3% ($700,000 increase)
        +1% increase in the waste hauler franchise fee to 6% ($124,000 increase)
        +$1.00 increase in the energy surcharge to $1.98 to offset fuel costs ($400,000 increase)

The General Fund revenue estimates for FY 2011-12 are $168.3 million. Operating expenses are
also $168.3 million, achieving a structurally balanced budget. This budget is $1.8 million lower than
the $169.5 million FY 2010-11 budget.

With over two-thirds of the General Fund budget allocated to salaries and benefits, the budget
could not have been balanced in the past three years without significant realignment of the
organization. The following strategies were used to balance the FY 2011-12 budget. Some are
short term measures for the current year, while others reflect long-term cost savings and improved
operational efficiencies. In total, they reduce General Fund expenditures by $9.7 million from
preliminary projections. These strategies include the following:
        Continue to hold vacant all identified General Fund positions vacant for FY 2011-12 that are
        currently being held. New vacancies will be evaluated as they occur to determine if there is
        sufficient need to fill them. The estimated savings to the General Fund for these vacancies
        is approximately $7.4 million.
        The compensation plan, which has the goal of maintaining employee pay at the 65th
        percentile compared to benchmark cities will also not be adjusted for FY 2011-12.
        Health Insurance – All three health insurance plans offered by the city were adjusted to
        increase the share of the costs paid by employees. For the Choice POS II plan, which
        covers the majority of the workforce, the cost allocation will shift from 87% city/13%
        employee to 85%/15%.
        Departments were asked to review their budgets for further reductions in operational
        expenditures that totaled $6.9 million.
        Computer replacement transfers from the General Fund have been reduced for FY 2011-12.
        Computer equipment will only be replaced when the current system is no longer functional.
        Equipment replacement transfers from the General Fund have been deferred for FY 2011-
        12. Only the most critical needs, totaling $1.88 million will be replaced out of initial
        departmental requests of $10.5 million.
        Overtime usage has been reduced by approximately $1.6 million, a decrease of 35% to the
        proposed citywide overtime budget of $3 million.




                                                  



                               FY 2011-12 Annual Operating Budget
                                               5
The combination of these cost savings, expenditure reductions and an adjustment to the tax rate
that is below the effective tax rate allow for a balanced budget without the closure of city facilities,
reduction in programs or critical services or the eliminations of filled positions.

General Fund and related internal service funds combined reserve balances are projected at $49.5
million, which is equivalent to 97 days of operating reserves or 29.6% of budgeted expenditures. In
FY 2006-07, the City Council formally adopted a policy maintaining combined General Fund
reserves at levels at or above 90 days of operating expenditures. This policy provides clear
direction to the staff to ensure financial stability and maintain the creditworthiness of the city’s debt
obligations. The rating agencies indicated that one condition necessary for Irving to maintain its
AAA bond rating would be to increase the amount of operating reserves above 95 days. The
proposed budget satisfies that requirement.

The Water and Sewer System Fund budget funds operations and a capital program with a
consumption-based rate structure in water rates to encourage conservation. Total expenditures are
$86 million, a $1.8 million increase from the prior year’s budget of $84.2 million. An adjustment to
the water rate based on consumption to conserve water and a flat 3% increase in sewer rates is
proposed for FY 2011-12. The twenty-year model for the water and sewer system has also been
updated to project future water needs and infrastructure requirements.

Other Operating Funds include the following: The Solid Waste Services fund was created as an
enterprise fund in FY 2009-10 and accounts for all refuse and recycling collection and landfill
operations with a budget of $10.5 million. The Municipal Drainage Utility funds operations,
capital projects and transfers to four flood control districts for assistance in their maintenance
programs with a budget of approximately $5 million. Hotel Occupancy Taxes fund the operating
budgets of the Irving Convention and Visitors Bureau and Irving Arts Center as well as the
operations of the newly opened Irving Convention Center, which is included in the ICVB budget.
The Housing and Human Services budget has been reduced by approximately $750,000 from the
previous year in response to decreasing federal grant awards.

In total, these operating departments will expend approximately $283 million dollars in the coming
fiscal year. This budget funds a reduced number of general government staff at 1,832 full-time and
405 part-time personnel. This total includes the 135 positions mentioned above that will be held
vacant for the 2011-12 fiscal year, but does not include the 111 positions eliminated since 2006.
The programs served by these employees will be supported by a fleet valued in excess of $33
million and consisting of more than 750 vehicles and 490 other pieces of equipment. The city’s
technology infrastructure is valued in excess of $15 million and includes nearly 1,600 work stations
served by a combination of local and wide area networks. This workforce is housed in 74 buildings
with more than 1.37 million square feet of space.




                                                   



                                FY 2011-12 Annual Operating Budget
                                                6
                 Summary of Operating Expenditures for Major Programs
                                               2010-11 Adopted                   2011-12 Adopted
            Fund/Program                           Budget                            Budget
     General Fund*                                          $169,504,476                   $168,310,669
     Water and Sewer                                         $84,197,785                        $86,015,875
     Solid Waste Services                                    $11,723,038                        $10,532,353
     Municipal Drainage Utility                               $4,883,382                         $4,970,087
     HOT Revenue Funds
      ICVB                                                    $6,046,256                         $6,020,312
      Arts Center                                             $3,891,693                         $3,467,253
      Main Street and Events                                    $45,173                           $685,456
      Heritage and Museum                                      $240,096                           $289,982
      Total HOT                                              $10,223,218                        $10,463,003
     Housing & Human Services                                 $3,901,254                         $3,154,150
      Total Major Funds                                     $284,433,153                   $283,446,137
    *The FY 11‐12 budget is $15.4 million lower than the FY 2008‐09 budget of $183.2 million 
 
Cost Savings and Efficiencies
Position reductions have been achieved without staff layoffs or reducing the level of services. Cost
savings and efficiency tools like Lean Six Sigma have been used to analyze work flow and
processes. These efficiencies have translated into improved customer service, faster response
times, and elimination of waste. Many process improvements have allowed for staffing to be
reduced when positions become vacant. When vacancies occur, they are not automatically filled.
Each position is reviewed by senior management to determine if the job duties can be re-assigned
to remaining personnel without a decrease in service levels. Employees are compensated for
taking on additional duties. If the increase in duties and responsibilities is great enough, a
temporary promotion is another option to fill the vacant position and allow employees to gain
experience in position of greater responsibility. City staff is also rewarded with special pay
incentives for education, training, certification, and mastery of specialized job duties. All special
pays and incentive programs are fully funded for the FY 2011-12 budget. Listed below are the
major special pay categories available to all employees:
 
Incentive Programs for all city employees, including civil service
    •      Lean Six Sigma incentive pay
    •      On-the-Spot incentive pay for exceptional service
    •      All Eyes On Irving incentive pay
    •      Rewarding excellence – incentive for sanitation workers with perfect safety records
            (Sanitation only)
    •      Occupational language skills pay
    •      I WIN Fitness Incentive
    •      Certification pay

                                                         



                                    FY 2011-12 Annual Operating Budget
                                                    7
Police Incentive Programs
    •      School Crossing Guard Training pay – allocated 3% pay differential to four guards as
            trainers
    •      Shift Differential pay
    •      Education pay
    •      Master’s Certificate pay
    •      Sick Leave Bonus pay
    •      I WIN Fitness Incentive
    •      Annual Physical Fitness Screening
    •      Bachelors & Master’s Degree pay

Fire Incentive Programs
     •      Paramedic Assignment pay (On the Box pay) – Fire Fighters certified as paramedics and
             paramedics actually assigned to ambulances
     •      Annual Physical Fitness Screening
     •      High Angle Rescue pay
     •      Haz Mat pay
     •      Swift Water Rescue pay
     •      Out of Class pay
     •      Arson Investigation pay
     •      Bachelors & Master’s Degree pay
     •      Administration pay
     •      Masters Certification pay
     •      I WIN Fitness Incentive
     •      Sick Leave Bonus pay

On the following pages, the highlights of the FY 2011-12 budget are discussed by strategic plan
goal.
    
GOAL 1: LAND USE
A key strategy of Goal 1 is to improve the visual impression of the city. Several projects are
currently in design or under way to meet this strategy. These include the construction of screening
walls to buffer neighborhoods from traffic noise, developing and installing street light and traffic
signal standards by community district, and developing a comprehensive maintenance program for
major streets and drainage channels.

Staff is developing incentive programs to leverage redevelopment opportunities in areas of public
investment such as gateway intersection projects and other major street enhancement initiatives.

Key Focus: Corridor Improvements – In FY 2010-11, a second Tax Increment Financing District
(TIF #2) was created along the Irving Boulevard corridor. The goal of this TIF is to provide funding for
infrastructure improvements and redevelopment of this corridor. Architectural design and land use
guidelines are being developed to ensure that renovations and new development enhance the
appearance and property values of the city. The state has awarded a grant through Keep Irving
Beautiful which is funding construction of monument signs and landscaping improvements at both
ends of Irving Boulevard.




                                                   



                               FY 2011-12 Annual Operating Budget
                                               8
GOAL 2: VITAL VIBRANT NEIGHBORHOODS
Key Focus: Non-Compliant Apartments – As part of the city’s strategy to raise standards and
increase enforcement of multifamily complexes, Code Enforcement staff evaluated all of the city’s
multifamily housing stock, which comprises 60% of all residences within Irving. Each property was
given a classification of 1-4 with Class 1 being the highest standard while Class 4 represents those
properties with the lowest ranking due to several items being out of compliance with city codes and
ordinances. Class 4 properties comprised 20% of the housing stock but contribute to 80% of the
complaints and enforcement efforts of the city’s Fire, Police, and Code Enforcement staff. Of the
sixty Class 4 Properties identified, all were brought into compliance, closed or demolished. One
has since been reevaluated as a Class 4.

Key Focus: Code Enforcement – Over the past four years, a number of Code Enforcement
ordinances and processes were reviewed and revised to increase standards and increase the
number of tools available for enforcement. For FY 2011-12, Code Enforcement will continue to
develop and implement strategies to reduce disorder and enhance the visual appearance of the city
by targeting priority areas through proactive enforcement efforts.

Key Focus: Neighborhood Improvements – The Neighborhood Enhancement Program is a
comprehensive city and community focus on strengthening one neighborhood at a time. This effort
involves all city services, working in partnership with community stakeholders in a comprehensive
manner to affect positive change and improved quality of life in neighborhoods. In FY 2009-10, the
Tudor Lane neighborhood was selected for this program, as the area was noted for sub-standard
housing and a high crime rate. As a result of a concentrated  interdisciplinary effort among city
departments, there has been a 78% reduction in police calls and a 72% reduction in crime in
the area. The city has acquired and demolished two blocks of dilapidated four-plexes. Nearly $5
million in grant funding is being invested in a residential development that will construct 25 new,
energy efficient homes.

GOAL 3: ECONOMIC DEVELOPMENT
Key Focus: New Development and Revitalization - The DART light rail extension to D/FW
International Airport will include six light rail stations within Irving that will provide opportunities for
transit oriented development. The city is in active discussions with developers regarding several
potential projects along the entire length of the DART rail line. Construction has begun on phases I
& II of the line, connecting Las Colinas to Love Field. DART also agreed on the final terminus of
the Orange Line within D/FW International Airport, which will create a direct link from D/FW
terminals to downtown Dallas. Promoting transit-oriented development, by encouraging office,
retail, and high density residential development along the transit line, will increase the overall tax
base and reduce dependence on automobiles, which will then help mitigate pollution.

The City is working with the cities of Carrollton, Farmers Branch, The Colony and Frisco, DART and
the North Central Texas Council of Governments (NCTCOG) to utilize the BNSF line as a north-
south commuter rail line with a terminus at the South Irving Transit Center. NCTCOG is paying
80% of the costs of a feasibility study, and Federal Transportation funding is being sought to
accelerate its development.

Heritage Crossing - The planned redevelopment of Irving’s downtown area includes a mixed-use
urban village, complete with retail, residential, restaurants, offices and parks centered on the South
Irving Transit Center. The plans will promote a pedestrian-friendly neighborhood with buildings
closer together and roads constructed for slower speeds and undergrounding of utilities. Design

                                                    



                                 FY 2011-12 Annual Operating Budget
                                                 9
guidelines will ensure the master plan is compatible with existing neighborhood design, and that
appropriate architectural design strategies for restoration and new construction are implemented.

85 properties in the Heritage district have been purchased, including 6 substandard apartment
complexes that have been demolished and are ready for development. In addition to the 7
businesses being redeveloped, other improvements include a 35% reduction in the crime rate and
a 4% reduction in EMS service calls.

The Guaranty Bank building, completed in July 2009, was the first project of the development. This
two story building sets the standard for architectural excellence in the redevelopment area.
Additional private sector projects include the reconstruction of McDonalds, JPT Graphics façade
improvements, and construction of a new Burger King restaurant, which was completed in
September 2011.

Heritage District, LLC secured a $26 million line of credit from Comerica Bank for the aggregation
of property for the development. McDougal family partnership has secured an additional $2.65
million loan for further property aggregation and McDougal companies have invested an additional
$300,000 into the project. Approximately $13.5 million of the $26 million line of credit was used to
acquire and demolish the 6 substandard apartment complexes.

                                                                                           Historic
Activities Supported by Hotel                                                              Preservation
                                                                                              0.6%
Occupancy Taxes
                                                                                                        Museum
Hotel/Motel Occupancy Tax (HOT)                                              Entertainment               1.4%
supported functions include the Main                                            Center
                                                                                22.2%
Street and Events Fund, the
Heritage and Museum Fund, the
                                                              Convention Center
Irving Arts Center (IAC) and the                                   22.2%                       ICVB
Irving Convention and Visitors                                                                31.7%
Bureau (ICVB). The HOT revenues                                                    IAC
are based upon the city portion of                                               18.2%
revenues.         The     total   HOT
percentage collected from local                   Debt Service
hotels, excluding the state portion, is              3.8%
9%, of which 5% is allocated to four
operating groups.          State law
specifically defines the legal uses of
Hotel Occupancy Tax for direct
tourism promotion. The additional 4% of revenue is allocated to the Convention Center Complex
Fund (2%) and Entertainment Venue Fund (2%) to finance the construction and operation of the
Convention Center and the proposed adjacent Entertainment Venue. Revenues from these
allocations will be used to pay the debt issued to purchase the land, design, and construction the
Convention Center and Entertainment Venue. Estimated tax receipts and interest earnings for FY
2011-12 are $3.7 million for each 2% allocation.

It is estimated that HOT collections in FY 2011-12 will total $16.6 million as compared to FY 2007-
08 in which $18.3 million was collected. The sharp decrease in 2009 and 2010 was due to declines
in room rentals and rental rates due to the recession. The majority of Irving’s HOT revenue is
generated by business travelers, and Irving’s HOT revenues are a leading indicator of business

                                                    



                                FY 2011-12 Annual Operating Budget
                                               10
activity.   Projected revenue for FY 2011-12 is 4.7% above FY 2009-10 collections of $15.83
million, and show slow but steady growth as business travel recovers from the national recession.

In February 2011, Superbowl XLV was held in Arlington, Texas. Irving directly benefited as the city
hosted the NFC Championship team as well as many of the international media covering the event.
The city entered into agreements with the state and the host committee to be reimbursed for the
cost of any city resources, such as police protection, related to the Superbowl. Preliminary
estimates show that approximately $800,000 of the $1.2 million in projected HOT collections above
the $15.78 million FY 2010-11 budget to be attributable to the event.

As noted above, the Irving Convention Center opened January 2011. Further proposed
development of the site will include a convention center hotel and an entertainment venue featuring
and dining outlets. Planning for the entertainment venue has been completed, with $25 million in
bonds issued for the design and construction documents. Funding for the entertainment venue is
supported by the 2% occupancy tax and parking and ticket tax dedicated revenues approved by
voters in 2006 under a Brimer election. By state law and the voter-approved resolution, these
funds can only be used for entertainment venue related projects.


GOAL 4: SAFE AND SECURE CITY
Key Focus: Public Safety – For the first six months of FY 2010-11, the crime rate has declined
by an additional 12% for an overall decrease of 30% since FY 2006-07. Another key success
has come from aligning Code Enforcement with the Police Department. Working together, the two
departments are able to coordinate efforts in targeted areas, such as Tudor Lane, where significant
reductions in crime are accompanied by improving the appearance and livability of the area. A key
focus for FY 2011-12 will be to decrease crime throughout the community by providing problem-
oriented policing targeting specific areas of concern. Violent crime will be targeted through the use
of disorder operations to provide intensive enforcement in areas statistically prone to such issues.
The crime-free multi-housing program and other community education efforts will also reduce the
potential for violent crime by increasing security and educating citizens to avoid creating
opportunities for crime to occur. The current focus of the problem solving team is the Southeast
Irving area.


GOAL 5: DIVERSITY
The city will continue with the Minority/Women Owned Business Enterprise program, which will
include four to five planned workshops in FY 2011-12. These events will be targeted workshops on
aspects of how to do business with the City of Irving and comply with all purchasing and bidding
requirements.
 
Funding in the amount of $120,000 for the Hispanic Chamber of Commerce is again being
allocated for FY 2011-12. This program is administered through the Chamber of Commerce, and
will promote the community outreach and retention of Hispanic-owned businesses, which make up
19% of the small businesses within the city. Funding of $164,800 will also be maintained for the
Sister Cities program. This program is also administered by the Chamber of Commerce to promote
the city and its businesses globally.




                                                 



                              FY 2011-12 Annual Operating Budget
                                             11
GOAL 6: COMMUNICATIONS
Key focus: Communications and Customer Service – A key focus for FY 2011-12 will be to
strengthen the city’s strategies, messages, social media opportunities and outreach initiatives to
residents and stakeholders.

For FY 2011-12, a continued focus will be the expansion of technology to communicate with the
community. Projects include the development of targeted communications programs to inform
residents in a specific area or with specific interest about key information. Opportunities to utilize
social media and enhance the city’s website will be a focal point. City Spectrum and ICTN
programming will also be used to keep residents informed.

Community Outreach will have a focus on building and maintaining partnerships with residents and
strengthening the city’s presence. This also will allow an open exchange of information and
communication with residents, which includes neighborhood association roundtables, Town Hall
Meetings and Speaker’s Bureau.


GOAL 7: CULTURE, RECREATION AND EDUCATION
Following on the success of the Cimarron Aquatics Center, which opened in 2008, and the West
Irving Aquatic Center, which opened in 2010, design will begin on a third state-of-the-art aquatic
center at Senter Park. Neighborhood splash parks replaced two of the obsolete neighborhood
pools which were closed in 2010.    For the past two years, the popularity of these new aquatic
facilities has been demonstrated by a ten-fold increase in attendance at the West Irving aquatic
center when compared to the three neighborhood pools’ attendance combined for the preceding
year.

In accordance with the Library Master Plan, new, city-owned libraries were constructed: the Valley
Ranch Branch Library completed in 2008 and the West Irving Library completed in 2011. These
new buildings replaced three smaller storefront branches in leased buildings. These state-of-the-
art facilities incorporate new and innovative technology and services to enhance the use and
functionality of the library. The West Irving Library is also innovative, being designed as a LEED
certified net-zero building, which means that the net energy costs for the building will be offset with
solar and geo-thermal energy to reduce energy costs to zero. Capital funding for the construction
of a new South Irving Library facility is proposed in the current budget.

Construction of the Campion Trails along the Trinity River will continue with an emphasis on
completing the primary trail segments. These trail projects will connect Irving’s trail system with a
regional trail network in adjacent cities, including Grand Prairie, Dallas, and Farmers Branch.
Funding for the trail system is augmented by grants from Dallas County. The Campion Trails will
also connect to the Lake Carolyn Promenade located at the Las Colinas Urban Center.

GOAL 8: SOUND GOVERNANCE

Tax Rate, Assessed Value and Fee Changes
Taxable values for Irving, based on the 2011 Certified Tax Roll provided by the Dallas Central
Appraisal District, have declined for the third year in a row to $16,531,748,675. This is a $1.9
billion decline in taxable values from the 2008 valuation of $18.45 billion. For FY 2011-12, the
budget is based on the tax rate of $0.5986 per $100 assessed valuation. This rate is the effective
tax rate: the rate that generates the same amount of tax revenue on existing properties as was
levied in the prior year. Although taxable values have continued to decline for the third year, the
                                                  



                               FY 2011-12 Annual Operating Budget
                                              12
expenditure adjustments and cost savings discussed above do not require the tax rate to be set to
the effective rate in order to balance the budget. This tax rate is once again the second lowest
rate among our 10 benchmark cities.

The Residential component of the                       Tax Year 2011 Ad Valorem Composition
tax roll decreased by $35.6 million
or 0.72%.        Business Personal
Property increased slightly by $53.8            Residential
                                               $4,932,268,117                               Commercial
million or 1.24%.       The greatest
                                                    29%                                    $7,220,280,519
change to the tax roll was a decrease                                                           44%
in Commercial taxable value by $395
million or 5.2%.

This tax roll represents the impact of                BPP
the recession on the local economy.              $4,379,200,039
Irving did not see a dramatic increase                27%
in residential property values over the
past few years, so there has been no
corresponding decline as the housing
bubble burst in other real estate markets. Commercial values have declined as vacancy rates for
office buildings have increased and lease rates have declined. Since 2008, Commercial real
estate values have declined by $2.45 billion, or almost 24% of their value. Also affecting
commercial values have been the decline in home construction, which has affected home builders
with offices in Irving. With over two thirds of Irving’s property base coming from real and personal
commercial property, Irving is especially sensitive to changes in the business cycle. Residential
values have been fairly stable, with only a slight decline in value when compared to the large
decreases in commercial real estate values. Staff continues to monitor economic indicators to
project future trends.

The Homestead Exemption rate is being continued at 20% for eligible taxpayers within Irving. In
addition, exemptions for disability and for eligible residents over 65 years of age will be preserved.

Sales Tax collections in FY 2010-11 have increased from the adopted budget and are projected to
be $1.1 million or 3.9% above the FY 2010-11 budget. The primary driver for the increase was a
strong Christmas season increase in collections of approximately $950,000 over projections
followed by several months of collections slightly above the prior year. The passage of HB590
changed the method in which sales tax revenue was allocated to the cities. This ruling invalidated
two economic development incentives Irving had with two housing construction companies whose
headquarters are in Irving. As a result of the change in sales tax sourcing, revenues are projected
to decline by $1.25 million. However, the subsequent cancellation of the sales tax rebate
agreements reduces expenditures and results in a net impact of less than $200,000 decrease to
the city. For FY 2011-12, sales tax revenue is budgeted at $44.9 million.

Employee Compensation and Benefit Adjustments
The FY 2011-12 budget projects a 10% increase in costs for health insurance. This increase will
be split between the city and the employees with the city paying for 85% of insurance costs while
the employees pay for 15%. In addition to the I WIN fitness benefit, the city has developed a
comprehensive wellness program designed to provide incentives, information, and training to
employees to encourage healthier lifestyles and to give employees greater control over their health
care decisions.
                                                  



                               FY 2011-12 Annual Operating Budget
                                              13
The city’s retiree health insurance program has also been changed to incorporate the I WIN
program. In order to contain the projected increase of costs for retiree health care, staff has
proposed a fixed subsidy for future retirees that can be augmented by fitness annuity credits. This
fixed subsidy increases based on years of service, with employees who work for Irving longer
receiving a higher level of benefit. The plan went into effect January 2011.


GOAL 9: INFRASTRUCTURE

Water and Sewer System
The Water and Sewer System Fund is supported from fees charged for water and sewer services.
Among the 30 cities served by Dallas Water Utilities, Irving continues to have one of the lowest
residential water and sewer costs. Tax revenues are not used to support the utility function.
Funds received from this operation, after expenses, are used to make needed capital
improvements to the system to ensure that the users will be provided with adequate service in the
future. The FY 2011-12 Water and Sewer System Fund estimated revenues of $86 million. The FY
2010-11 year-end revenue estimate is $83 million, a difference of $3 million or 3.6%. This amount
includes $2.9 million in wholesale water payments from the Upper Trinity Water District associated
with conveyance of water through the Lake Chapman waterline.

Over the last few months, the North Central Texas region has experienced record high
temperatures and rainfall significantly below average. This led to an increase in revenues in
excess of operating costs as well as goals for debt service coverage. Fund balance in excess of
the 90 day operating reserve requirements are transferred to the pay as you go capital program to
finance capital projects and reduce the issuance of revenue bonds for capital funding. The main
priority of the capital program is a critical need to fund the replacement of water and sewer mains
that have exceeded their useful life. Other major capital needs include the Lake Chapman pipeline
booster pump station and pipeline relocations necessary due to the reconstruction of SH 183, SH
114, and the Loop 12 interchange where all three highways meet. Both of these projects are
necessary due to agreements with outside agencies for Irving to finance its fair share of the
projects.

A water rate adjustment that is based on consumption equal to 3% and a sewer rate adjustment of
3% was adopted for FY 2011-12. Costs for water purchase and treatment from Dallas Water
Utilities are projected to increase by 9%. Sewer treatment costs from TRA are projected to increase
by 2%. Combined, these two increases will add $1.8 million to operating costs for FY 2011-12. A
small adjustment is prudent for this year to offset increased operating costs and avoid larger rate
increases in future years.

Recommended water and sewer rates are based on a twenty year cost of service model that
examines the rate structures necessary to fund operations, ensures adequate debt service
coverage, provides for infrastructure repair and replacement and encourages conservation from
customers. Base monthly rates have been calculated by meter size, and sewer charges are
calculated by dwelling unit for all residential uses.
 
The Lake Chapman project was completed in the summer of 2003. It is fully operational and
provides 85% of the city’s raw water. The remainder of raw water is purchased from the City of
Dallas, which also provides water treatment services to Irving. The city is currently working with the

                                                  



                               FY 2011-12 Annual Operating Budget
                                              14
City of Hugo, Oklahoma to obtain additional water resources to secure Irving’s projected water
needs for the next 75 years.

Operating expenditures for FY 2011-12 are $86 million, which includes transfers to debt service in
the amount of $21.7 million, as well as transfers to the reserve funds. In FY 2006-07 a pay-as-you-
go capital fund was established to separate pay-as-you-go infrastructure repair and replacement
projects from daily system fund operations. Transfers from operations are budgeted at $8.35
million for capital projects to replace critical aging infrastructure, help finance relocations and
expansion of water lines, and rehabilitate water tanks.

In the spring of FY 2004-05, the City of Irving and the Trinity River Authority (TRA) finalized an
agreement that will provide rights of water reuse linked to the utilization of water drawn from Lake
Chapman reservoir by City of Irving, and ultimately flowing into the TRA wastewater treatment
facilities. Access to this water resource will help the City with the total capacity supply required to
meet its long-range projected water supply needs to the year 2060. Discussions are currently
under way with the Trinity River Authority and the Dallas County Utility Reclamation District
(DCURD) to utilize the existing pipeline and provide reuse irrigation

                                                                              GO Bond Sales
Key Focus: Capital Improvement
Program – In November 2006, voters            In Millions


approved authorization of $335 million
                                              $40
in General Obligation bonds for various
infrastructure improvements.         This                                          $32.7

funding supports the reconstruction and       $30
                                                                           $27.5
expansion of major thoroughfares; the                               $25
construction of new parks, libraries, and                                                                          $19.6
                                                                                           $18.7   $18.5
fire stations; and new programs and           $20
                                                            $15
facilities such as the recently completed
West Irving Library, Irving Animal            $10
Shelter and the West Irving Aquatic                                                                        $6.6

Center.
                                               $0
                                                            2005    2006   2007    2008    2009    2010    2011     2012




In order to complete all authorized                                Capital Improvement Program
projects within ten years, an average of                                     FY 2011-12
$45 million per year would need to be                                                          Debt                 Cash
issued.     Since 2006, the average                                                          Financed             Financed
issuance has been less than half of that      General CIP                                    $19,600,000                  $0
amount. Council and management have            Streets                                        $1,600,000                  $0
limited the size of each year’s capital        Parks                                          $2,800,000                  $0
program to ensure that the volume of           Library                                       $10,700,000                  $0
projects was within the capability of staff    Public Safety Radios                           $4,500,000                  $0
to manage, and to also not put an undue       Water & Sewer System                           $12,200,000          $8,000,000
debt burden on  the tax base. In the last      Water                                          $7,125,000          $4,750,000
three years, declines in the tax base          Sewer                                          $5,075,000          $3,250,000
have further restricted the size of the       Municipal Drainage Utility                      $2,600,000            $300,000
debt     issuance.        Council     and     Total                                          $34,400,000          $8,300,000

                                                        



                               FY 2011-12 Annual Operating Budget
                                              15
management have focused on funding projects that were the highest priority, had the most impact
on the community, and met the goals and objectives of the Strategic Plan.
 
The Capital Improvement Program for FY 2011-12 has been developed based on the Strategic
Plan priorities. The current proposed general obligation bond sale of $19.6 million includes funding
for the construction of the South Irving Library, Park land acquisition, participation in the DART TRE
elevated rail line and the initial phase of the Public Safety Radio and Data System replacements.

The Texas Department of Transportation (TxDOT) has moved forward with plans to begin the
reconstruction of the State Highway 183, including the interchange at Loop 12 and State Highway
114. The city will be responsible 10% of the total project cost. City funding will be allocated to right-
of-way acquisitions and utility relocation costs associated with these projects. Total funding will be
significant, potentially exceeding $50 million. The total cost is dependent on the negotiated price of
each parcel and the design and construction costs to move the utility lines.

Water and Sewer System projects will be funded from both operating funds and the issuance of
revenue bonds. A key water project will be relocation of the Jameson water supply line, which is
required due to TxDOT highway improvements at the SH 183, SH 114 and Loop 12 interchange
and along Loop 12. Funding is also included to continue to replace aging water and sewer lines to
mitigate pipe breaks, red water from old cast iron pipes and sanitary sewer overflows. Drainage
Utility Bonds will be issued to partially fund reconstruction of Delaware Creek to increase the water
volume carried by the channel and reduce the incidence of flooding along adjacent residential
properties. Operating funds will be used for neighborhood and alleyway drainage improvements.

Transportation Summit
The city of Irving is a leader in transportation policy and legislation. Two means by which the city
promotes active dialogue of transportation projects and initiatives is through the hosting of two
annual events.

This year, the city hosted the 4th annual Transportation and Infrastructure Convention held in
Washington, D.C. on March 8-11, 2011. Over the three day event there were over 225 participants
from over 25 states and 9 countries. Presentations were given by 54 speakers and 17 members of
Congress, including multiple members of the U.S. House Transportation and Infrastructure
Committee. This venue allows for in-person dialogue with legislative and congressional delegation
members, federal agency representatives and national and international members of the private
sector.

The city hosted the 14th annual Transportation and Infrastructure Summit and 4th annual Global
High-Speed Rail Forum in Irving TX, on August 8-12, 2011. The event brought together numerous
influential transportation and infrastructure policy experts, including city, county, state and federal
elected officials. The Summit facilitated productive dialogue among representatives including over
600 individuals from over 20 states and 11 countries. These diverse representatives discussed
proactive ways to implement strategies that would facilitate the development of a cohesive and
comprehensive multi-modal transportation and infrastructure vision in the United States. In addition
to the policy discussion, multiple annual meetings were held at the summit, including TEX-21,
Transportation Coalition for America and the Texas High Speed Rail Transportation Corporation.

Both the Convention and the Summit are managed by the City’s Public Works staff. Several
volunteers from multiple city departments work the registration during the Summit, including staff
from the Irving Convention and Visitors Bureau. Any additional funding required for the Summit is
                                                   



                                FY 2011-12 Annual Operating Budget
                                               16
provided by the General Fund. Dean International Inc. provides strategic transportation policy
services for both events with the assistance of a meeting and event management firm.

GOAL 10: ENVIRONMENTAL SUSTAINABILITY

Solid Waste Services
In FY 2009-10, Solid Waste Services was separated from the General Fund and established as an
enterprise fund. In addition to funding operations of both refuse collection and the landfill, the fund
transfers its portion of existing debt service to the General Interest and Sinking Fund and
reimburses the General Fund for indirect costs provided by General Fund departments.
 
Municipal Drainage Utility
The Municipal Drainage Utility (MDU) Fund provides resources for drainage channel maintenance
and construction, environmental education programs, storm water testing, industrial inspections,
erosion control, and dredging and channel stabilization projects.

MDU Fund operations include salaries, benefits, and operating costs for 32 full-time and 3 part-time
employees at a cost of just over $3 million. An additional $496,000 is transferred to the three
autonomous flood control districts within the city of Irving to assist with dredging and channel
maintenance projects. The remaining budget is allocated to drainage capital projects for the city of
Irving. In addition to neighborhood drainage projects funded by the drainage fee, $2.6 million in
drainage revenue bonds are proposed to be sold in FY 2011-12 to finance major drainage capital
improvements on Delaware Creek. Funding of $700,000 is proposed to complete levee
improvements for Irving Flood Control District #1.

CONCLUSION
     
This budget represents the sixth year of implementation of the shared vision of the City Council as
defined in the Strategic Plan and refined by the council’s key focus areas. The development of this
budget has not been without difficulty and compromise due to the current economic climate, but it
represents a balance between judicious expenditure reductions, deferment of some capital and
maintenance programs and prudent adjustment of revenues in order to continue to provide an
exceptional level of service to all Irving residents and compensation and benefits necessary to
retain and hire quality municipal employees.

In closing, I would like to express my appreciation to the City Council, directors, managers, Budget
staff and Performance Team. Most importantly, I want to thank the hard working employees on our
team that collect refuse, enforce our laws, protect lives and property, extinguish fires, respond to
emergencies, provide recreational, arts, and cultural services, and all our staff that interact with our
residents daily to deliver exceptional service. Everyone has worked hard to develop the Strategic
Plan and to incorporate the priorities and goals identified by the strategic planning process into the
development of the FY 2011-12 budget.




Tommy Gonzalez
City Manager

                                                   



                               FY 2011-12 Annual Operating Budget
                                              17
FY 2011-12 Annual Operating Budget
               18
                       IRVING CITY COUNCIL

       10 STRATEGIC GOALS
                                                                      8 KEY FOCUS AREAS
                Land Use
                                                                       Capital Projects
        Vibrant Neighborhoods
                                                                     Code Enforcement
        Economic Development
                                                              Communication & Customer Service
          Safe and Secure City
                                                                   Corridor Improvements
                Diversity
                                                               Economic Development Initiatives
       Effective Communication
                                                                      Heritage Crossing
  Cultural, Recreational & Educational
                                                                  Non-Compliant Apartments
              Environments
                                                                        Public Safety
           Sound Governance
         Infrastructure Network
     Environmental Sustainability




            DELIVERING EXCEPTIONAL SERVIES

                                                                      FY 2011-12 Adopted Budget
      MAJOR PROJECTS
                                                                          Tax Rate—$0.5986
   Public Safety Radio System
                                                                    Structurally Balanced Budget
     Utility Undergrounding
                                                                   Minimal Impact to Service Levels
   South Irving Library Design
                                                                  Non-critical Maintenance & Capital
South Irving Aquatic Center Design
                                                                               Deferred
    Neighborhood Sidewalks
                                                                       No Layoffs or Furloughs
         Drainage Projects
                                                                       Incentive Pay Programs




                                 FY 2011-12 Annual Operating Budget
                                                19
                                                                                       o rganization a l C h a r t

                                                                                                     Citizens of irving


                                                                                                           Mayor & CounCil




                      irVinG conVenTion                            ciTy ATTorney                                                                     AcTinG ciTy SecreTAry                 municiPAl courT               irVinG ArTS BoArD
                       & ViSiTorS BureAu                           charles Anderson                              City Manager                            Shanae Jennings                  Judge rodney Adams                 richard huff
                             BoArD
                           maura Gast                                                                            Tommy Gonzalez                                                                                            executive Director
                                                                    legal Advice &                                                                        official records
                        executive Director                          representation                                                                                                                                   Art organization Support
                                                                                                                                                       records management
                    Destination Sales & Services                     resolution &                                                                                                                                        Building management
                                                                   ordinance review                                                                          elections                                                        & Scheduling
                           marketing &
                          communications                      Document Preparation                                                                        city council                                                   Gallery Programming
                                                                                                                                                      Administrative Support
                          Administration                           municipal court
                                                                    Prosecution




                                             Police DePArTmenT                                                                                                                Fire DePArTmenT
                                             larry Boyd, Police chief                                                                                                        mario molina, Fire chief



                              coDe enForcemenT                                     Police                                                                                                   SAFeTy &
                              Teresa Adrian, Director                            DePArTmenT                                                                           oPerATionS             cAreer         loGiSTicS
                                                                                                                                                                                          DeVeloPmenT
                                                                                       Field                                                                           emergency                             Apparatus
                                                                                     operations                                                                                               Training
                                                                                                                                                                        Services
          inSPecTionS                                                                                                                             community                                Administrative    equipment
            Gary miller                                                          Administrative                                                  health Services      communications
                                                                                   Services                                                                                                  Services         Property
             Director
                                                                                                                                                                        Personnel                 emS
           Plan review                 coDe                   Animal             investigative
                                   enForcemenT                                     Services                                                                             Prevention
            Permitting                                        Services
                                    Property code                                 emergency
            inspections                                                          management
              health                     multifamily
                                                                                   Professional
            inspections                   corridors                                 Standards
            Building &           Keep irving Beautiful
            Standards
                                    Administrative
                                      Services




                                              FinAnciAl SerViceS TeAm                                                                                                            PuBlic WorKS TeAm
                                            max Duplant, chief Financial officer                                                                                                 ramiro lopez, Director



                                                                                                                                  cAPiTAl           TrAFFic &              WATer                                                       SoliD
                                                                                                                               imProVemenT       TrAnSPorTATion           uTiliTieS                                                    WASTe
                                                                                                                                 ProGrAm            Dan Vedral            Todd reck                                                   SerViceS
                                            AccounTinG                TreASury                                                   casey Tate          Director              Director                                                 Brenda haney
                                            & rePorTinG                & DeBT                                                     Director                                                                                             Director
                                                                                                                                                      major               Water/               PuBlic
                                                                                                                                                                         Wastewater                          inVenTory
                                              Financial               investment                                                 engineering/     Transportation                              WorKS &        oPerATionS                landfill
                                                                                                                                  inspections        Projects            operations            ADmin.
                                              reporting                 & Debt                                                                                                                                                       Sanitation
                                                                     management                                                                                         environmental         SerViceS         Fuel
                                               Grant                                                                             Parks & city       Burlington                                                                       collections
                                                                                                                                   Facility       northern Santa         compliance                         management
                                            Administration           Tax increment                                                                                                            customer
                                                                        Finance                                                    Design/              Fe                  lake               Service       Warehouse
                                               Payables                                                                          construction                             chapman
                                                                                                                                                      DArT                                   Purchasing     environmental
                                                                                                                                  Building          highway                                                  Stewardship
                                                                                                                                 maintenance                                                 contract
                                                                                                                                                 redevelopment                              management
                                                                                                                                  municipal         Traffic
                                                                                                                                  Drainage         operations
                                                                                                                                   utility                                                                                   Fleet
                                                                                                                                                     Street                                                               management
                                                                                                                                   museum          operations
                                                                                                                                 Development                                                                             hVAc electrical
                                                                                                                                                                                                                           Systems
                                                                                                                                    ciP
                                                                                                                                 Accounting



                                    communiTy SerViceS TeAm                                                                                                                               STrATeGic SerViceS TeAm
                                       Paul Gooch, Director                                                                                                                                 Bradley Perrier, Director



                                                                                                                                                                                                                                  municiPAl
                   communiTy reSourceS                                                 BuSineSS & ciVic AFFAirS                                     humAn reSourceS/PerFormAnce oFFice                                              courT
                     chris hooper, Director                                             Jonathon Bazan, Director                                            lynda Johnson, Director                                              Wayne lambert
                                                                                                                                                                                                                                   Director
                                                                                                                                                                                                                                  court Services
liBrAry SerViceS            PArKS &                                        corPorATe                                                    Budget          humAn                                                                      Teen court
                                                                         communicATionS                                                                                                                     inFormATion
 christine Dobson        recreATion                                                                                                                    reSourceS                                            TechnoloGy
  interim Director         ray cerda                                       laurie Kunke                                                                                                                                            city marshal
                        interim Director                                     Director                                                                    employee               PerFormAnce                 Service Desk
   central library                                                                                                                                                                                                                 civil Service
 & Administrative                                                                                                                                        relations                 oFFice
                           recreation             houSinG                   Publications          DeVeloPmenT         ciVic                                                                                 infrastructure
      Services                                    & humAn                                           SerViceS         AFFAirS                             Benefits &              lean Six Sigma
                             Park                 SerViceS               irving community                                                                 Wellness                                           integration
  Valley ranch            maintenance
     library                                                             Television network        economic          inquiries                            Payroll              Strategic Planning
                                                Administration                                                                                                                                              Public Safety
                            Athletics/                                                            Development                                                                                                Technology
   West irving                                  & compliance               Web content/                             community                             risk                 Performance Audits
                            Aquatics                                     Social networking         Planning          outreach
    library                                     Support Services                                                                                       management                                           Print Services
                         Vector control                                                            & Zoning                                                                            Training
   Bookmobile                                                              Graphic Design                           Government                          recruiting
                                                 home Buyer                                        real estate        Affairs                                                recognition Programs
                           Drainage &            Development                                                                                             & hiring
  Future library          litter control
    Branches                                                                                       Franchises         media
                                                ihFc Programs                                                        relations
                          Golf course                                                              legislation
                           employee                                                                                   Grants
                           Wellness




                   Tommy Gonzalez
                     city manager                                                                                                                                                                                              12 Dec 2011

                                                                                            FY 2011-12 Annual Operating Budget
                                                                                                           20
                                                                                                                        FY 2011-12
                                                                                                                      Adopted Budget
                                                                                                                       $472,455,548




                                                                                                                                                                                 Capital
                                                             O perating Budget                                                            Debt Service                       Im provem ent
                                                               $349,109,246                                                               $56,721,096                           Program
                                                                                                                                                                              $62,718,541

                                                                                                                                                               G eneral
                                                                                                                                                                             Enterprise
                                              General Fund              Enterprise Fund            G rants     M iscellaneous               General           O bligation                    Other Funds
                                                                                                                                                                              Funded
                                              $168,310,669               $109,998,955            $3,154,150     $71,552,137               $27,722,181          Funded                        $20,018,541
                                                                                                                                                                            $23,100,000
                                                                                                                                                             $19,600,000


                                                                                                    HHS           Econom ic
                                       G oal 1          G oal 6          W ater & Sewer                                                  W ater & Sewer
                                                                                                 $3,154,150     Developm ent
                                     $2,455,749       $2,241,095          $86,515,875                                                     $21,730,757
                                                                                                                 $2,277,300



                                                                                                              Hotel O ccupancy          Hotel O ccupancy
                                       G oal 2          G oal 7             G arage
                                                                                                                     Tax                       Tax
                                     $2,136,418       $17,710,388         $7,980,640
                                                                                                                $19,219,275               $5,982,142



                                                                       M unicipal Drainage                    Recreation Center          Entertainm ent
                                       G oal 3          G oal 8
                                                                              Utility                              Funds                    Venue
                                      $694,348        $34,580,530




               21
                                                                           $4,970,087                            $1,113,520               $1,075,657



                                                                          Solid W aste                           TIF Funds             M unicipal Drainage
                                       G oal 4          G oal 9
                                                                            Services                             $7,347,703                   Utility
                                     $85,754,836      $22,737,306
                                                                          $10,532,353                                                       $210,359



                                                                                                               M unicipal Court
                                                                                                                    Funds
                                                                                                                  $842,603




FY 2011-12 Annual Operating Budget
                                                                                                              Insurance Funds
                                                                                                                $34,636,407

                                                             *Texas Stadium Funds, Red Light
                                                              Cam era Fund, Seized Narcotics
                                                             Fund, R eplacem ent Funds, O ther                     O ther*
                                                                       G rant Funds                              $6,115,329




                                                                          Financial Organization Chart
FY 2011-12 Annual Operating Budget
               22
      City of Irving Profile
Located between Dallas and Fort Worth, the City of Irving is home to more
than 80 multi-national companies and over 216,000 residents. Its strategic
location, extensive highway system, and proximity to the Dallas/Fort Worth
International Airport have brought travelers, residents and businesses to
the City. These new residents and businesses created a rich tapestry of
cultures that have defined the City of Irving. A commitment to providing
valuable educational opportunities, supporting company growth and
securing its characteristic small town appeal has made Irving a thriving and
successful city.

Irving was founded during the height of the railroad age. In 1902, Julius
Otto Schulze, a field engineer in charge of a survey crew, and Otis Brown,
a rod man, learned that a 32-mile
stretch of railroad was being laid
from Fort Worth to Dallas. The pair
purchased 80 acres of land that
became the original town site of
Irving. After deeding a land parcel to
the railroad, 74 acres remained. In
1903, the two drew up the town plat
on a wagon cloth that hangs inside
Irving City Hall today.

The railroad itself did not bring
prosperity to Irving, but it did bring
travelers and businessmen who saw opportunity in Irving’s location, mild
climate and sense of purpose. The City flourished. Although the City has
traveled far beyond what J.O. Schulze and Otis Brown dreamed, their
entrepreneurial spirit and sense of community are very much alive and well
in Irving today. With more than 80,000 households and 216,970 residents,
Irving is easily linked throughout the metroplex with state-of-the-art
transportation provided by the Dallas Area Rapid Transit bus and rail
system. Light rail services to Irving and the DFW Airport will be completed
within the next decade.

Of Irving’s 67.6 square miles, more than 15,000 acres are dedicated to
master-planned developments. These well-conceived locations include
Las Colinas, DFW Freeport, Freeport Center, Valley Ranch, Dallas
Communications Complex, Heritage Crossing District and retail centers.

From 1971-2009, Irving was the home to the Dallas Cowboys professional
football games at the internationally recognized Texas Stadium. Although
the Cowboys have moved their games to a new facility, Irving remains the
corporate headquarters for the Dallas Cowboys organization at their Valley
Ranch campus.




FY 2011-12 Annual Operating Budget
               23
               Businesses recognize the many advantages offered by Irving’s location and quality of life.
               Their employees benefit from Irving’s accessibility, affordable housing, strong
               infrastructure, excellent public schools, exceptional recreational and health-care facilities,
               and easy-going spirit. The Tax Increment Finance (TIF) District #1 was established to
               maintain the economic health of the Las Colinas area and to spur growth in the
               undeveloped areas. TIF#2 was created in 2011 to spur redevelopment of the Irving Blvd.
               corridor.

               The health and well being of Irving’s residents is met through the City’s health-care
               systems, including Baylor Medical Center and Columbia Healthcare System. Educational
               opportunities abound in Irving. The City is served by the Irving, Coppell, and Carrollton-
               Farmers Branch Independent School Districts, as well as a variety of private and parochial
               academies. Irving also boasts three fully accredited institutions of higher learning:
               University of Dallas, North Lake College and DeVry Institute of Technology.

               Irving’s Central Library, four branch locations and the bookmobile enhance the quality of
               life in the City. The bookmobile travels throughout neighborhoods to reach residents who
               may be unable to visit the library. The latest in
               information technology provides patrons with on
               -line access to the library’s catalog, as well as a
               job line and other electronic information
               resources including high speed Internet access.
               Irving’s libraries house more than 916,238
               volumes, periodicals, and non-print items. In
               addition, the library has an extensive Irving
               history and genealogy collection that facilitates
               firsthand knowledge of people, organizations
               and civic groups through documents,
               photographs and written records. The library
               system offers a spectrum of services from
               children’s summer reading programs to GED
               assistance and literacy training to library
               redevelopment per the master plan.

               The City also offers exceptional opportunities
               for recreation including more than 59 parks on
               more than 1,756 acres with 1,445 developed
               acres, six full-time recreation centers offering a
               variety of indoor sports, two aquatic centers, a
               dog park, an ADA park and six swimming pools and two year-round natatoriums (one is
               joint use), 32 lighted tennis courts, a youth action center, a senior activity center, and the
               300-acre Twin Wells Park and Municipal Golf Course.
City Profile




               Irving is dedicated to special projects, including the development of the Trinity River Park
               Greenbelt, which provides walking, hiking, and cycling trails along the Elm and West Forks
               of the Trinity River. Known as Campión Trails, this project provides a 22-mile greenway
               nature trail.

               The City has over 80 hotel/motels, over 100 shopping centers, over 500 restaurants, and
               is host to many major sports and entertainment events including the EDS Byron Nelson
               Championship and an abundance of cultural activities. The city is also home to a world-
               class Arts Center, which hosts live theater, ballet and symphony performances and also
               displays the works of national and local visual artists.




                                 FY 2011-12 Annual Operating Budget
                                                24
                                                                                                City Profile
                              As of January 2011, Irving became home to a new
                              convention center, a 275,000 square foot state-of-the-art
                              facility with ample amount of exhibition, meeting, ballroom
                              and breakout space to accommodate future resident and
                              tourist needs. An adjacent entertainment venue with retail
                              and restaurants is planned to compliment the convention
                              center in the Las Colinas Urban Center.

Resident safety is a top priority for the City of Irving. The Irving Police Department is
manned by 345 sworn officers and is supported by 164 full-time civilian personnel. The
department believes strongly in community policing.
In addition to its successful neighborhood watch
programs, the department has officers on bicycles in
densely populated areas, School Resource Officers,
three storefronts, and a neighborhood contact center
trailer that visits apartment complexes throughout the
City to help build rapport with at-risk youth. Irving
officers provide friendship and positive role models to
more than 200 at-risk youths through its Police
Athletic League (PAL) program. The North Irving
Police Substation reduces response times and
provides a more visible police presence for North
Irving residents. The Irving Family Advocacy Center provides a safe haven for victims of
domestic violence and child abuse crimes.

The Municipal Court provides judicial and community service programs. Irving’s Teen
Court program provides direct involvement with the judicial system for teenagers through
community services hours programs and jury terms for Class C citations. Local attorneys
volunteer to serve as judges for Teen Court. The Adult Community Service Program
allows defendants found guilty of Class C offenses to perform work assignments in various
City departments for credit.

The Irving Fire Department provides fire protection and
emergency ambulance service from 11 stations around
the city. The department is staffed by 317 full-time
personnel and handles more than 28,598 calls, 14,969
fire responses, and 13,629 EMS responses annually.
The Fire command vehicles are equipped with the
City’s geographical information system that gives
crews immediate access to essential information such
as floor plans, fire protection systems and hazardous
storage areas. The City’s emergency transport system
provides advanced life support services with state-of-
the-art    emergency      medical     equipment     and
professional paramedic staffing.           Irving Fire
Department has a cardiac survival rate which is double the national average.

The City of Irving is committed to sound environmental practices, reflected by the Solid
Waste Services Department programs. Residents are encouraged to recycle household
and landscape waste at the City’s two recycling centers and through the curbside recycling
program available to all residents who receive City sanitation services. In addition to
recycling drop-off centers, the City sponsors a curbside oil recycling program for used
automotive fluids, as well as specialized collections throughout the year. In addition to its
public health programs, the City also teams with local medical experts and organizations to
educate the community on health-related issues.


                               FY 2011-12 Annual Operating Budget
                                              25
               The Planning and Inspections Department and the Code Enforcement Department are
               responsible for ensuring that adequate and safe housing, leisure and work environments
               are established and maintained through the adoption and enforcement of updated
               construction, health and environmental codes, ordinances and on-going inspections.

               The Strategic Services Group provides internal services for the City, including Customer
               Services, hiring, training and recruiting, development of the strategic plan;
               Intergovenmental Services for fleet maintenance, purchasing, legislative issues and
               information technology; Financial Services for accounting, investments, tax, budgeting,
               compensation, benefits administration, and risk management.

               Improving Irving’s infrastructure in the form of streets, highways, water and sanitary sewer
               systems is managed through a progressive public works program. This budget document
               continues to support infrastructure as a top priority for the City, and the monies dedicated
               to capital projects reflect its commitment to providing quality streets and utility systems to
               its citizens.

               In 1953, elected officials and staff began a 50-year effort to
               secure Irving’s own supply of high-quality, low-cost water.
               The Lake Chapman Fund was established to partially
               finance the construction of pipelines from Lake Chapman, in
               East Texas. This project has been completed, is fully
               operational, and allows for the reduction in raw water
               purchases from the City of Dallas by supplying 85% of Irving’s water needs.

               Open communication with residents is a top priority. Irving’s newsletter, City Spectrum,
               reaches each residential household seven times a year. It informs residents of local issues
               and events while providing updates on community and public works projects in progress.
               Irving Community Television Network (ICTN) telecasts more than 3,000 hours of award-
               winning programming per year on three cable channels and can be accessed via the City’s
               Web site, www.cityofirving.org, 24 hours a day. ICTN programming has been recognized
               with more than 175 local, state and national awards.

               Developing a strong economic future requires
               preserving and revitalizing the present community.
               The downtown Heritage Crossing District is the focus
               of an intensive revitalization program that recently
               gained state support by being identified as a National
               Main Street City.     The Economic Development
               Department is active on a daily basis developing and
               promoting the planning and redevelopment efforts
               throughout the City of Irving. Irving’s future is as
City Profile




               promising as its heritage is rich, and the City is
               committed to managing both through focused
               planning and redevelopment efforts.




               Source: Greater Irving/Las Colinas Chamber of Commerce 2004 Newcomer, Visitor and Relocation Guide
                       Statistical data updated from City records 2011.



                                  FY 2011-12 Annual Operating Budget
                                                 26
          Budget Process
The City of Irving develops the budget in accordance with State of Texas
law, which requires an incorporated city to prepare an annual budget
which itemizes proposed revenues to fund all proposed expenditures of
the government (Article 698a, 13-16). The City of Irving, incorporated in
1914, is a Home Rule, Council-Manager municipality. The City Charter
states, “at least 30 days prior to the beginning of each fiscal year, the
City Manager shall prepare and submit to the City Council a budget to
cover all proposed expenditures of the City for the succeeding fiscal
year” (Article IV, Section 30). The City Council is authorized to adopt the
budget; set the tax rate; and impose taxes, user fees, and other charges
to generate revenue.

Budgetary Accounting Basis
The City’s accounting records for general governmental operations are
maintained on a modified accrual basis according to Generally Accepted
Accounting Principles (GAAP). The revenues are recorded when actu-
ally received, and expenditures are recognized when a liability is in-
curred (for example, when a purchase order is issued). Accounting re-
cords for the City’s proprietary and internal service funds are maintained
on a full accrual basis. That is, expenditures are recognized when a li-
ability is incurred, and revenues are recognized when they are obligated
to the City. The budgetary basis follows GAAP except that fund bal-
ances/retained earnings are presented in the budget as a measure of
available spendable resources. Unexpended appropriations for budg-
eted funds lapse at the end of the fiscal year with the exception of en-
cumbrances. Amounts that have been encumbered but not spent at
year end are rolled to the next fiscal year. Capital Project bonds, grants,
and other special revenue funds also carry forward into the new budget
year. Indirect cost allocations are considered expenses in the other
funds and revenues in the General Fund for budgeting purposes; how-
ever, they are considered as reductions in expenditures in the account-
ing system at year end.

Strategic Plan

The city budget process has been integrated into our overall strategic
plan for delivery of services. Departments, divisions and programs have
been aligned to the 10 goals of the city and key strategies receive prior-
ity in budget ranking and funding. The City Council holds an annual re-
view of the plan with city staff following elections in may to develop key
strategies and initiatives for the next year.

Budget Development
A budget packet containing instructions from the City Manager to depart-
ment directors is provided to each department in March. The Manager
requests that departments submit budget requests in two sections, base
and supplemental. The base request is for the amount of funding neces-
sary to maintain current operations in the coming year. The supplemen-
tal request is for new programs or services to improve operations.

FY 2011-12 Annual Operating Budget
               27
                 Departments submit detailed justification letters for all expenditure requests. They also
                 submit five-year estimates of expenditures and revenue at this time. The completed budget
                 packets are returned to the Budget Division in April. Budget staff verifies the accuracy of
                 the requests as to account classification and data entry into the computerized budget
                 system. The total requests are then submitted to the City Manager. The City Manager, his
                 staff, and the Budget staff review in detail the requests to determine the recommendations
                 to the City Council.

                 Hearings, Presentations and Voice of the Customer

                 Based on department submittals and revenue forecasts, a Preliminary Outlook presentation
                 is made to City Council in June to highlight revenue and expenditure projections and to
                 identify key issues. During June and July, the Audit and Finance Committee of the City
                 Council and the City Council as a whole meet regularly to review key issues and to shape
                 the development of the budget in accordance with the Strategic Plan goals and strategies of
                 the City Council. Town Hall meetings are held throughout the year to provide public
                 feedback on all areas of city services, including the budget.

                 In May and June, public hearings are held for the City Council to obtain preliminary input
                 from the citizens of Irving. The City Council takes this input into account when reviewing the
                 budget requests. Three public hearings are required by state law held in September prior to
                 the adoption of the budget and the tax rate. Input is also accumulated through the city’s
                 website and questions and information are posted on the budget page during the budget
                 cycle.

                 Approval

                 During August, the City Council and staff meet to review the proposed budget as presented
                 by the City Manager. This two-to-three day meeting is open to the public and is the first
                 time the entire document is available for public inspection. In 2011, Budget Retreat was
                 televised and residents submitted questions and comments to the City Council by telephone
                 and the internet for the first time. The City Council continues to review and make changes to
                 the proposed budget up to the time of adoption. The City Council adopts the budget and
                 sets the tax rate at a scheduled meeting in September.

                 Budget Monitoring, Amendments, and Transfers
Budget Process




                 During the year Budget, Accounting, and individual departments monitor departmental
                 budgets to insure correct budget allocation and proper expenditure posting. Should a
                 department require funding during the year for which no appropriation was made in the
                 adopted budget, they may request an adjustment or transfer. If funding is available from
                 savings on other purchases within the specific program or if funding is available in another
                 account within the fund, the department may request a budget transfer to the appropriate
                 account. If no funding is available or funds are being transferred between funds, the
                 department may request additional appropriations through a budget adjustment. After City
                 Manager approval, the additional appropriation request is placed on a City Council agenda
                 for formal approval. No purchase may be made until the budget adjustment is approved by
                 the City Council.

                 Mid-Year Review
                 At this time, Revenue estimates are examined and revised. Depending on revenue trends,
                 and at discretion of City Council, budget adjustments may be made based on this mid year
                 review. Departments review their expenditures for the first seven months of the budget year
                 and project estimated expenditures for the remainder of the fiscal year.



                                  FY 2011-12 Annual Operating Budget
                                                 28
                                                                                              Budget Process
Budget Calendar

January           Requests for changes to and additions to authorized personnel are
                  submitted to Budget and Compensation for review. Requests for
                  computer hardware and software improvements are submitted to the
                  Information Technology department for review.

February          An initial financial outlook is presented to the City Council to update
                  them on audited revenues, expenditures, and fund balances. This
                  presentation also updates revenue and expenditure assumptions and
                  trends for the first time since the adoption of the previous year’s
                  budget.
                  City Council meets to review and update Strategic Plan for next year.

March             Budget Preparation packets are distributed to departments. The
                  packets contain budget templates, instructions for the budget process
                  and directives from Council and management concerning the
                  priorities of the new budget year.

Feb. - Sep.       City Council Audit and Finance Committee briefings are held to
                  update the City Council on various budget issues.

Mid-April         Departments return their packets with their completed budget
                  requests to the Budget Division.

April - May       Budget staff verifies accuracy of requests as to account classification
                  and data entry into the computerized budget system.

May - September   Public Hearings and Town Hall meetings are held to allow Council to
                  receive input from citizens regarding the budget. Outline input and
                  information is available on the city’s website.

June              The City Manager finalizes his recommendation for funding to be
                  presented to the City Council.

July              Budget requests are printed and distributed to the staff and City
                  Council members.

August            “Budget Review” is held with staff and Council to discuss and review
                  the requests and recommendations. At this time, the preliminary
                  budget is made available to the public for inspection.

August - Sep.     At each City Council work session, the staff presents changes to the
                  budget and takes input from the Council for additional changes.

September         Additional public hearings are held for citizens to voice their opinions.
                  The budget is adopted at the last scheduled Council meeting in
                  September.

October - Nov.    The budget document is finalized and printed for distribution.

October - Sep.    The approved budget is monitored against actual expenditures.
                  Adjustments and transfers are proposed and approved as necessary.



                             FY 2011-12 Annual Operating Budget
                                            29
                                             BUDGET PREPARATION PROCESS
                                                       2012-13

                   Jan.        Feb.        March       April     May        June       July        Aug.      Sept.     Oct.        Nov.         Dec.


                  Personnel Requests         Budget Packets         City Manager Review          Changes/Adoption of   Budget is Finalized and Printed
                      Completed                Prepared                                             Final Budget



                  Computer Request to     FY07-08 7-Month Est.                        Council/Staff Review
                 Information Technology       Completed



                                          Departments Complete
                                                Requests



                                                                  Citizen Input



                                                                              Budget Review




                                                    Current Year Budget Review and Monitoring
Budget Process




                                           FY 2011-12 Annual Operating Budget
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FY 2011-12 Annual Operating Budget
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FY 2011-12 Annual Operating Budget
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FY 2011-12 Annual Operating Budget
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FY 2011-12 Annual Operating Budget
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FY 2011-12 Annual Operating Budget
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FY 2011-12 Annual Operating Budget
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FY 2011-12 Annual Operating Budget
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FY 2011-12 Annual Operating Budget
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FY 2011-12 Annual Operating Budget
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FY 2011-12 Annual Operating Budget
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       Financial Policies
The purpose of this section is to outline the financial policies of the City
of Irving which are followed during budget preparation and implementa-
tion. The City Council and City Management have established each of
the policies to maintain the financial stability and integrity of the City.
These policies are currently under review as a part of the City’s Strategic
Plan. Please refer to the Strategic Plan Section of the budget, starting
on page 81, for further information. Additional financial policies relating
to debt can be found on page 377, at the beginning of the debt service
section. All financial policies will be brought back to the City Council dur-
ing the fiscal year for revision or re-approval.

Balanced Budget

I.     The budget of each fund shall be prepared so that available
       funds meet or exceed budgeted expenditures. A balanced
       budget is on that is adopted by the legislative body and author-
       ized by ordinance where the proposed expenditures are equal to
       or less than the proposed revenues. One of the key directives for
       the FY 2011-12 budget process was to maintain a structurally
       balanced budget. This objective was achieved for the General
       Fund. Please refer to page 315 for further discussion of the Gen-
       eral Fund balance.

II.    The unallocated cash balance in the General Fund will be main-
       tained at not less than five percent of expenditures. The five per-
       cent balance is needed to prevent the need for short-term bor-
       rowing. Overall cash balances available to the General Fund are
       maintained at or above 90 days operations when compared to
       adopted General Fund expenditures.

III.   The unallocated cash balance in the Water and Sewer System
       Fund and all other operating funds will be maintained at a 90 day
       reserve level, not including debt service. This percentage was
       established to ensure reserves equal to three months of operat-
       ing expenditures. This level of reserves was determined to be
       prudent to meet yearly cash flow requirements and is one of the
       key policies necessary to maintain the City’s AAA bond rating.




FY 2011-12 Annual Operating Budget
               41
                     Revenues

                     I.      Property Taxes – The property tax rate shall be set at the rate required to fund the
                             debt service and other General Fund expenditures after taking into account all
                             other General Fund revenue sources.

                     II.     Fees and Charges for Service – The City will set fees and charges in accordance
                             with revenue bond requirements or for covering all or part of the costs of providing
                             the service. The City will review the various fees and charges annually.

                     III.    Rates, Fees and Charges for Service – The City will consider market rates and
                             charges levied by other public and private organizations for similar services in es-
                             tablishing rates, fees and other charges.

                     IV.     Sales Tax – The City historically has budgeted sales tax each year at the same
                             amount that is estimated to be received in the current year. The budget for FY
                             2011-12 projects next year’s revenue based on current estimates and trends.
                             This amount may be adjusted to reflect expected increases or decreases based
                             on receipts during the year.

                     Expenditures

                     I.      Funding for Current Service Level – Maintaining the current level of service will
                             receive the first priority for funding.

                     II.     Infrastructure and Equipment – The City will continue maintenance and replace-
                             ment of infrastructure and equipment, establishing and maintaining reserves for
                             this purpose.

                     III.    An Equipment Replacement Fund will be maintained for the orderly replacement
                             of the City fleet.

                     IV.     A Computer Replacement Fund will be maintained for the orderly replacement of
                             the information systems throughout the City.
Financial Policies




                     V.      Medical insurance will be a shared responsibility between the City and its employ-
                             ees. Coverage is provided through the employees’ choice of the City self-
                             insurance plan (POS II), Quality Plus or a High Deductible Health Plan. The
                             City’s share of health coverage will be maintained at 85% of employee health cov-
                             erage and 65% of dependent health coverage under each plan.

                     VI.     No new or expanded services shall be implemented without a five-year cost pro-
                             jection presented to the City Council. This applies to personnel, equipment and
                             any other peripheral expenses associated with the service.

                     VII.    The City will seek to privatize services and functions that can be provided better
                             and at a lesser cost by outside agencies.

                     VIII.   A Retiree Health Insurance program was established in FY 1999-2000 to provide
                             premium payments for retirees. This fund received a transfer from the Compen-
                             sated Absences Fund of $2.6 million to establish a reserve in FY 2000-01. Due to
                             budget constraints, this benefit was discontinued in the FY 2004-05 budget. Only
                             employees eligible before January 1, 2005, may participate in this program. Suffi-
                             cient reserves have been accumulated in this fund to cover benefits to all current
                             or potentially eligible beneficiaries.

                                       FY 2011-12 Annual Operating Budget
                                                      42
                                                                                                    Financial Policies
Cash Management

I.     The City will deposit all funds on the same day as received.

II.    The City will maintain its investment policy which states that idle funds shall be in-
       vested to minimize risk to principal, maintain liquidity, diversity of contents, and maxi-
       mize return.

III.   The City will collect revenue aggressively, including past due bills of any type.

Capital Improvements and Debt Issuance

I.     Debt will be incurred to fund capital improvements only and will not be used for oper-
       ating expenditures.

II.    The City will develop a multi-year plan for capital improvements, update it at least
       annually and make all capital improvements in accordance with the plan.

III.   Capital improvements for which debt may be issued are defined as lasting more than
       20 years.

IV.    The City will update its “debt capacity model” semi-annually to assure that the crite-
       ria for an excellent bond rating are maintained with the proposed debt issuance.

V.     The City will prepare, publish and distribute an official statement for each bond is-
       sue.

VI.    The City will maintain an interest and sinking fund for each type of bond issue in an
       amount not less than the average annual debt service of outstanding bonds.

Investments

I.     No investments shall exceed a 24-month period from date of purchase, unless au-
       thorized by City Council. All City officials having either a direct or indirect role in
       the process of investing funds shall act responsibly as custodians of public trust us-
       ing the standard of care of that of a “prudent person”.

II.    The investment policy applies to all financial assets of the City of Irving. The City of
       Irving’s Chief Financial Officer , Revenue and Debt Manager and Accountant II shall
       be designated as investment officers who are responsible for the investment of City
       funds, with the exception of the Irving Arts Center and the Irving Convention and
       Visitors Bureau where the Executive Director along with the Chief Financial Officer
       will designated investment officers.

III.   City funds shall be invested in Securities Fully Guaranteed by the United States
       Government; Certificates of Deposit; Repurchase Agreements fully backed by U.S.
       Treasury Bills or Notes; Bankers’ Acceptances; Commercial Paper; Money Market
       Mutual Funds; and Local Government Investment Pools.

IV.    A written report of all investments shall be submitted by appointed Investment Offi-
       cers each quarter along with an annual compliance audit of management controls.
       The City of Irving’s Investment Policy must be reviewed by the governing body not
       less than annually.



                               FY 2011-12 Annual Operating Budget
                                              43
FY 2011-12 Annual Operating Budget
               44
         Funds by Category
                 All Funds Listed by Type
The following is a listing and brief description of each fund category. Detail
for each fund can be found on the specific fund spreadsheets and in the
overview at the beginning of each section. The graph below illustrates the
total expenditure budgets for each category of funds.             Parks and
Recreation, Texas Stadium, Municipal Court, Insurance, Tax Increment
Financing, and Miscellaneous Funds are combined into Other Funds.
                                                        Total Budget
                                                         All Funds
                                                        $472,255,548



                                                           Capital
                                                         Improvement
                                                            Funds
                                                             13%


       Recreation Center                  Other Funds
            Funds                             10%                             General Fund
              0%                                                                  36%


                  Replacement Funds
                         1%


      Hotel Occupancy
         Tax Funds
             4%
                    Grant Funds
                        1%
                                                 Water & Sewer System Funds
                                                            18%
   Solid Waste Services
          Fund
           2%

      Municipal Drainage
         Utility Fund       Garage Fund
               1%               2%

                                                                                    Interest & Sinking Funds
                                                                                               12%




General Fund
This is the main operating fund for the City and provides for all revenues
and expenditures not separated into Special Revenue, Enterprise, or
Internal Service funds. Further detail can be found on pages 329 to 346.

Debt Service Funds
These funds are used for the repayment of debt associated with bond
projects. The General Interest and Sinking Fund receives a portion of
revenues from ad valorem taxes to repay current year debt service on
General Obligation Bond Debt. The Water and Sewer Interest and Sinking
receive revenue from the Water and Sewer System Fund for repayment of
debt related to Revenue Bonds.


FY 2011-12 Annual Operating Budget
               45
                    The Hotel Occupancy Tax Interest and Sinking Fund receives revenue from taxes collected
                    from hotel room rental and repays debt associated with the Convention Center and
                    Entertainment Venue. The Municipal Drainage Utility Interest and Sinking Fund receives
                    revenue to pay for the 2010 MDU Revenue Bonds used to finance major drainage projects.
                    Further information about debt service can be found on page 377.

                    Water and Sewer System Funds
                    The Water and Sewer System is an enterprise fund. That is, operating expenditures, debt
                    payments, and infrastructure improvements are solely supported through fees charged for
                    water and sewer services. The main Water Utilities fund is the Water and Sewer System
                    Fund. This fund provides for operating expenditures, capital outlay for infrastructure
                    improvement, and transfers to the debt service funds. Reserve and contingency funds are
                    required by bond covenants to insure adequate funds for debt repayment. Functions of the
                    Lake Chapman Fund were absorbed into the Water and Sewer System Fund upon
                    completion of the Lake Chapman pipeline. The Lake Chapman Reserve Fund provides funds
                    for maintenance to the pipeline. The Water Resources Development Fund allows the City to
                    set aside funds to explore future resources. Further information about the Water and Sewer
                    funds can be found on page 333.

                    Solid Waste Services Fund
                    The Solid Waste Services Fund is an enterprise fund. Its functions include administration of
                    solid waste collection and disposal services including residential waste collections, curbside
                    recycling, brush and bulky waste collections, special waste collections and operation of a
                    municipal solid waste landfill. The fund provides for operating expenditures, capital outlay for
                    equipment and infrastructure improvement and transfers to the debt service funds. It was
                    separated from General Fund operations and created as a separate enterprise fund in FY
                    2009-10. Further information about the Solid Wastes Services Fund can be found on page
                    295.

                    Municipal Drainage Utility Fund
                    This special revenue fund accounts for revenues and expenditures related to the
                    Environmental Protection Agency mandated National Pollutant Discharge Elimination System
Funds by Category




                    program. The Drainage Fee revenue collected is a monthly assessment to property owners
                    to fund expenditures associated with permit requirements and erosion/drainage issues.
                    Further information can be found on page 301.

                    Garage Fund
                    This internal service fund provides for fleet maintenance operations. Departments throughout
                    the City transfer funds to the Garage Fund for equipment maintenance. In addition, the
                    purchase of vehicles which are new to the fleet and have been authorized in the FY 2011-12
                    budget occurs in this fund. Further discussion of the Garage Fund can be found on page
                    307.

                    Grant Funds
                    The City receives a wide variety of grants from Federal, State and other agencies which
                    augment services. Grants range from those associated with the Housing and Human
                    Services department – Community Development Block Grant, Home Investment Partnership
                    Grant, Emergency Shelter Grant, Homeless Prevention and Rapid Re-Housing, and
                    Neighborhood Stabilization – to various Police, Library and Homeland Security Grants.
                    Auditing and reporting requirements necessitate tracking grant revenues and expenditures in
                    a number of different funds. Further information about grant funds can be found on page 345.




                                      FY 2011-12 Annual Operating Budget
                                                     46
                                                                                                Funds by Category
Hotel Occupancy Tax Funds
A nine percent local hotel occupancy tax is collected from lodging facilities within the City
to fund expenditures associated with tourism promotion. Specifically, the hotel occupancy
taxes fund the Convention and Visitors Bureau, Arts Center, and historic preservation
activities. In addition, a portion of the hotel occupancy tax revenue collected has been set
aside for the construction and future operation of the convention center and entertainment
venue complex. Further information about hotel occupancy tax funds can be found on
page 351.

Equipment Replacement Funds
The Equipment and Computer Replacement funds receive transfers from the various
operating funds to cover depreciation on vehicle, rolling stock, personal computers, major
software, and network applications. Equipment Replacement Fund Summaries are shown
on page 357.


Other Funds
All other funds are discussed on page 361. Other funds include Parks and Recreation
Funds, the Economic Development Fund, Tax Increment Financing Funds, Municipal
Court Funds, Insurance Funds, Texas Stadium Funds, and Miscellaneous Funds. The City
maintains separate funds for each of the seven recreation centers as well as for park
donations. The expenses of each recreation center fund are funded by fees for services
charged by each recreation center. Park Donations are voluntary contributions included on
residential water and sewer bills. The Tax Increment Financing Funds use taxes collected
above a base level in the Tax Increment Reinvestment Zone #1 District to fund developer
reimbursements, marketing, and capital improvement in the reinvestment district.
Municipal Court Funds receive revenues from fees paid by defendants for use in municipal
court technology improvement, building security and judicial expenditures. Insurance
Funds are internal service funds which receive revenues from other funds to fund
expenditures associated with employee health insurance and self insurance casualty.
Texas Stadium Funds provide for revenues received from box rental, bond proceeds, and
venue taxes as well as for expenditures associated with maintenance and future site
development. Miscellaneous Funds group those funds which do not fit into another
specific category.

Capital Improvement Program Funds
These funds are associated with the City’s Capital Improvement Program. The majority of
these funds receive funds from General Obligation Bond or Revenue Bond sales as well
as from interest income and transfers from other funds. Further discussion of the Capital
Improvement Program Funds can be found on page 399.




                                     FY 2011-12 Annual Operating Budget
                                                    47
FY 2011-12 Annual Operating Budget
               48
            All Funds Budget
                 Overview
The total adopted budget for all funds for FY 2011-12 is $472,255,548
which represents a 35% decrease from the FY 2010-11 Adopted
Budget. The main reason for this decrease is the $250 million budget
for the design and construction of the proposed entertainment venue.
Operating Expenditures, across combined funds, account for
$283,446,137 which is 60% of the total budget. Operating costs have
been reduced across all functional areas in response to declining
revenues due to continued recession. Debt Service Funds are 12% of
total funds, and include general debt service and special revenue funded
debt. Capital Improvement Programs total $62,718,541 or 13% of the
total budget. Beginning on page 65 present revenue and expenditure
categories by major fund groupings. Page 64 summarizes changes in
fund balance. An overview of major revenue categories follows on page
65. A similar review of expenditures, including total authorized personnel
is on page 74.         Discussion of major funds and detailed fund
spreadsheets for each fund that comprises the fund categories can be
found in the fund summaries on page 315.


                                Sources of Funds
                               All Funds Combined
                                   $458,071,498
                                        Unrealized
                                           Gain
                           Lien
                                           0%
                        Retirement
                                                  Contributions
                            0%
                                                       2%




                      Miscellaneous
       Rent               17%                   Property Taxes
        0%                                           21%

 Interest
   0%
                                                               Sales Taxes
                                                                   10%
                 Charges for Services
                        29%

                                                          Bond
                                                        Proceeds
                                                           9%                  Hotel/Motel Taxes
                                                                                      4%
                                                                              Grant
                                                                             Receipts
                                                                               1%

                                                                                Tax Note
                                                                                Proceeds
                                Fees, Fines,       Franchise                       0%
                                and Permits           Fees
                                    5%                 5%




FY 2011-12 Annual Operating Budget
               49
                     All Operating and Capital Combined Funds
                                     Overview
                                              2009-10           2010-11             2010-11            2011-12
                                              ACTUAL            BUDGET            ESTIMATED           ADOPTED

Beginning Fund Balance                    $   425,574,596   $   199,846,639   $     310,085,613   $    204,017,713

Revenues
 Property Taxes                           $    94,320,223   $    97,411,895   $      97,102,082   $     97,805,029
 Sales Taxes                                   44,365,825        44,615,000          46,182,244         44,961,147
 Hotel/Motel Taxes                             15,791,199        15,781,749          16,767,895         16,576,854
 Grant Receipts                                 5,745,987         6,532,168           9,564,806          3,181,900
 Tax Note Proceeds                                    -          33,700,000             423,000                -
 Bond Proceeds                                 33,279,905       251,758,000          33,724,709         34,400,000
 Franchise Fees                                19,305,549        21,212,950          20,177,015         19,903,240
 Fees, Fines, and Permits                      18,538,584        27,343,362          18,633,274         19,639,159
 Charges for Services                         116,355,440        95,338,637         126,149,452        133,855,538
 Interest                                       1,719,798         2,090,091           1,084,705            970,888
 Rent                                             419,745            33,000             518,114            448,147
 Miscellaneous                                 19,326,065        58,020,379          18,193,059         15,235,646
 Contributions                                  9,654,454        56,161,855          10,768,319          9,327,218

Total Revenues before Transfers In        $   378,822,774   $   709,999,086   $     399,288,675   $    396,304,765

 Transfers In                             $    69,645,571   $    55,648,443   $      75,812,811   $     61,766,733

Total Revenues                            $   448,468,345   $   765,647,529   $     475,101,486   $    458,071,498

Total Funds Available                     $   874,042,941   $   965,494,168   $     785,187,098   $    662,089,210


Expenditures
 Police and Code Enforcement              $    48,479,649   $    48,945,187   $      46,833,791   $     45,034,866
 Fire                                          34,841,188        30,349,666          31,949,753         30,923,445
 Community and Economic Development           119,584,189       345,463,055          61,054,550         39,266,273
 Administrative and Other                      57,279,547        40,660,231          58,378,840         62,859,140
 Non Departmental                              19,032,760        50,745,184          21,149,192         18,447,648
 Water and Sewer                               58,683,219        86,700,406         120,465,724         71,310,795
 Streets/Engineering/Traffic                   35,951,290        23,296,304          48,113,284         26,029,420
 Library                                       11,047,899         7,958,906          14,987,198         16,720,062
 Parks and Recreation                          21,016,804        16,653,949          23,271,911         14,688,293
 Environmental and Animal Services             14,512,229         7,938,687           8,767,475          8,580,472
 Municipal Court                                2,880,686         2,955,905           2,743,871          3,036,759
 Debt Service                                  55,885,125        59,902,158          56,259,329         56,721,096
 Arts                                           4,221,307         4,548,538           5,181,934          3,456,414

Total Expenditures before Transfers Out   $   483,415,891   $   726,118,176   $     499,156,852   $    397,074,683

 Transfers Out                            $    80,541,437   $    68,345,665   $      82,012,534   $     75,180,865

Total Expenditures                        $   563,957,328   $   794,463,841   $     581,169,386   $    472,255,548

Ending Fund Balance                       $   310,085,613   $   171,030,327   $     204,017,713   $    189,833,663



                                      FY 2011-12 Annual Operating Budget
                                                     50
                                             Use of Funds by Service Type
                                                     $472,255,548
                                                      FY 2011-12
                                                                                                   Police and Code
                                                                                                    Enforcement
                                                                                   Arts
                                                                                                         11%
                                                                                   1%

                               Municipal Court
                                   0.8%
   Environmental and Animal
          Services 3%                                                 Debt
                                                                     Service
                                                                      14%                          Fire
     Parks and Recreation 4%
                                                                                                   8%


                 Library 1%                                                                                     Community and Economic
                                                                                                                    Development
                                                                                                                         10%
                                                                                     Administrative &
                                                             Water and Sewer             Other
             Public Works 7%                                                              16%
                                                                   18%




                                                                               Non Departmental
                                                                                     5%




These two graphs illustrate the uses of funds for all funds combined. The graph above shows all funds by
service type while the graph below shows expenditures by classification.

                                                 Use of Funds by Classification
                                                         $472,255,548
                                                          FY 2011-12

                                             E quipm ent
                                                 1%

                              Land, Buildings,
                               and S tructures
                                     9%                                S alaries and Wages
                                                                                23%


                                                                                                                        S upplies 1%
                                                                                             Benefits
                                                                                               8%
                                                  Debt S ervice
                                                      12%                                                                P arts and Outside
                                                                                                                               W ork 1%


                                                        Transfers                                                        M aintenance 2%
                                                          16%

                                                                                                                     W ater P urchase and
                                                                                                                        Treatm ent 4%

                                                                                                                     Utilities 2%
                                                                                              Outside
                                                                                              S ervices
                                                                  M iscellaneous                 11%
                                                                        7%




                                          FY 2011-12 Annual Operating Budget
                                                         51
                                FY 2009-10 Actual
                                                                                                 ater
                                                                                   Interest and W and Sewer              M unicipal    Solid
                                                                     General          Sinking       System      Garage    Drainage Waste Services
                                                                      Fund            Funds         Funds        Fund    Utility Fund  Fund

                        Beginning Fund Balance 10-01             $ 25,342,575 $ 19,064,606 $ 35,472,547 $ 1,713,605 $ 2,955,046 $        586,203

                        Property Taxes                           $   66,525,550   $ 27,794,673 $          - $         - $         - $          -
                        Sales Taxes                              $   44,365,825   $          - $          - $         - $         - $          -
                                 otel
                        Hotel/M Taxes                            $            -   $          - $          - $         - $         - $          -
                        Grant Receipts                           $            -   $          - $          - $         - $         - $          -
                        Tax Note Proceeds                        $            -   $          - $          - $         - $         - $          -
                        Bond Proceeds                            $            -   $ 2,109,929 $           - $         - $         - $          -
                        Franchise Fees                           $   19,052,704   $          - $          - $         - $         - $          -
                        Fees, Fines, and Permits                 $   16,680,869   $          - $          - $         - $         - $          -
                        Charges for Services                     $    2,146,959   $          - $ 72,033,339 $ 5,857,974 $ 5,209,431 $ 10,035,684
                        Interest                                 $            -   $     78,962 $    100,178 $     4,087 $    10,986 $          -
                        Rent                                     $      242,895   $          - $          - $         - $         - $          -
                        M iscellaneous                           $    1,437,058   $          - $ 3,464,791 $          - $         - $ 447,357
                        Lien Retirem  ent                        $            -   $          - $          - $         - $         - $          -
                        Unrealized Gain                          $            -   $          - $          - $         - $         - $          -
                        Contributions                            $            -   $          - $          - $         - $         - $          -

                        Revenues                                 $150,451,860 $ 29,983,564 $ 75,598,308 $ 5,862,061 $ 5,220,417 $ 10,483,041
Funds by Service Type




                        Transfers In                             $ 11,450,849 $ 22,881,156 $        617,923 $    155,000 $        - $          -

                        Total Revenues                           $161,902,709 $ 52,864,720 $ 76,216,231 $ 6,017,061 $ 5,220,417 $ 10,483,041

                        Funds Available                          $187,245,284 $ 71,929,326 $ 111,688,778 $ 7,730,666 $ 8,175,463 $ 11,069,244

                        Police and Code Enforcem    ent          $   45,955,262   $          - $          - $         - $         - $         -
                        Fire                                     $   31,400,573   $          - $          - $         - $         - $         -
                        Comm                     ic
                               unity and Econom Developm   ent   $    8,297,902   $          - $          - $         - $         - $         -
                        Adm  inistrative & Other                 $   15,916,525   $          - $          - $ 6,094,488 $         - $         -
                        Non Departm    ental                     $   18,968,910   $          - $          - $         - $         - $         -
                          ater
                        W and Sewer                              $            -   $          - $ 45,571,612 $         - $         - $         -
                        Streets/Engineering/Traffic              $   12,852,956   $          - $          - $         - $ 4,689,145 $         -
                        Library                                  $    5,956,448   $          - $          - $         - $         - $         -
                        Parks and Recreation                     $   11,440,303   $          - $          - $         - $         - $         -
                        Environm                 al
                                   ental and Anim Services       $    1,158,632   $          - $          - $         - $         - $ 6,802,203
                        M unicipal Court                         $    2,360,691   $          - $          - $         - $         - $         -
                        Debt Service                             $            -   $ 55,885,125 $          - $         - $         - $         -
                        Arts                                     $            -   $          - $          - $         - $         - $         -

                        Expenditures                             $154,308,201 $ 55,885,125 $ 45,571,612 $ 6,094,488 $ 4,689,145 $ 6,802,203

                        Transfers Out                            $ 16,513,305 $      4,717,316 $ 35,848,427 $    180,530 $   659,363 $ 4,190,944

                        Total Expenditures                       $170,821,506 $ 60,602,441 $ 81,420,039 $ 6,275,018 $ 5,348,508 $ 10,993,147

                        Ending Fund Balance 09-30                $ 16,423,778 $ 11,326,885 $ 30,268,739 $ 1,455,649 $ 2,826,955 $         76,097

                                                          FY 2011-12 Annual Operating Budget
                                                                         52
                                                                                                   Funds by Service Type
              Hotel Occupancy               Recreation                   Capital
    Grant         Related     Replacement    Center         Other      Improvement     Total
    Funds          Funds         Funds        Funds         Funds         Funds        Funds

$   529,008 $     34,355,651 $ 22,444,945 $ 701,037 $ 77,921,202 $ 204,488,172 $ 425,574,596

$         -   $            -   $         - $         -   $          - $          - $ 94,320,223
$         -   $            -   $         - $         -   $          - $          - $ 44,365,825
$         -   $   15,791,199   $         - $         -   $          - $          - $ 15,791,199
$ 5,743,237   $        2,750   $         - $         -   $          - $          - $ 5,745,987
$         -   $            -   $         - $         -   $          - $          - $           -
$         -   $            -   $         - $         -   $          - $ 31,169,976 $ 33,279,905
$         -   $            -   $         - $         -   $          - $    252,845 $ 19,305,549
$         -   $            -   $         - $         -   $ 1,857,715 $           - $ 18,538,584
$         -   $      451,313   $   698,101 $ 1,074,048   $ 18,848,591 $          - $ 116,355,440
$         -   $       36,027   $    72,387 $     1,441   $    862,772 $    552,957 $ 1,719,798
$         -   $            -   $         - $         -   $    147,194 $     29,656 $     419,745
$    55,559   $      187,220   $ 1,775,096 $         -   $ 11,045,624 $    552,153 $ 18,964,858
$         -   $            -   $         - $         -   $          - $          - $           -
$         -   $            -   $         - $         -   $    361,207 $          - $     361,207
$ 118,131     $            -   $         - $     8,198   $ 7,201,587 $ 2,326,538 $ 9,654,454

$ 5,916,927 $     16,468,509 $ 2,545,584 $ 1,083,687 $ 40,324,690 $ 34,884,126 $ 378,822,774

$    34,118 $      4,143,299 $     226,283 $         - $ 14,886,881 $ 15,250,063 $ 69,645,571

$ 5,951,045 $     20,611,808 $ 2,771,867 $ 1,083,687 $ 55,211,571 $ 50,134,189 $ 448,468,345

$ 6,480,053 $     54,967,459 $ 25,216,812 $ 1,784,724 $ 133,132,772 $ 254,622,360 $ 874,042,941

$ 1,182,446   $            -   $   702,042 $         - $    612,801 $     27,098 $ 48,479,649
$         -   $            -   $ 2,743,958 $         - $          - $    696,657 $ 34,841,188
$ 3,083,977   $   10,283,360   $    44,939 $         - $ 18,601,348 $ 79,272,662 $ 119,584,189
$       901   $            -   $ 1,237,092 $         - $ 33,750,433 $    280,109 $ 57,279,547
$         -   $            -   $         - $         - $     21,225 $     42,625 $ 19,032,760
$         -   $            -   $   739,591 $         - $          - $ 12,372,015 $ 58,683,219
$         -   $            -   $   911,315 $         - $    793,516 $ 16,704,358 $ 35,951,290
$ 171,501     $            -   $         - $         - $          - $ 4,919,951 $ 11,047,899
$         -   $            -   $    84,649 $ 1,072,611 $          - $ 8,419,241 $ 21,016,804
$ 1,432,481   $            -   $ 1,915,131 $         - $          - $ 3,203,781 $ 14,512,229
$    12,417   $            -   $         - $         - $    502,807 $      4,771 $ 2,880,686
$         -   $            -   $         - $         - $          - $          - $ 55,885,125
$         -   $    4,221,307   $         - $         - $          - $          - $ 4,221,307

$ 5,883,723 $     14,504,668 $ 8,378,718 $ 1,072,611 $ 54,282,130 $ 125,943,269 $ 483,415,891

$           - $    6,587,845 $           - $         - $ 11,240,983 $      602,724 $ 80,541,437

$ 5,883,723 $     21,092,513 $ 8,378,718 $ 1,072,611 $ 65,523,114 $ 126,545,992 $ 563,957,328

$   596,330 $     33,874,947 $ 16,838,094 $ 712,113 $ 67,609,659 $ 128,076,368 $ 310,085,613


                                  FY 2011-12 Annual Operating Budget
                                                 53
                          FY 2010-11 Budget
                                                                                                 ater
                                                                                   Interest and W and Sewer                M unicipal          Solid
                                                                     General          Sinking       System      Garage      Drainage          W  aste
                                                                      Fund            Funds         Funds        Fund      Utility Fund    Services Fund

                        Beginning Fund Balance 10-01             $ 25,217,686 $ 11,220,563 $ 24,233,655 $ 1,587,209 $ 3,971,743 $ 1,250,025

                        Property Taxes                           $   70,226,475   $ 27,185,420 $          - $         - $         - $          -
                        Sales Taxes                              $   44,615,000   $          - $          - $         - $         - $          -
                                 otel
                        Hotel/M Taxes                            $            -   $    628,000 $          - $         - $         - $          -
                          rant
                        G Receipts                               $            -   $          - $          - $         - $         - $          -
                        Tax Note Proceeds                        $            -   $          - $          - $         - $         - $          -
                        Bond Proceeds                            $            -   $          - $          - $         - $         - $          -
                        Franchise Fees                           $   21,212,950   $          - $          - $         - $         - $          -
                        Fees, Fines, and Permits                 $   18,399,793   $          - $ 2,228,000 $          - $ 4,726,000 $          -
                        Charges for Services                     $      577,100   $          - $ 77,021,760 $ 6,688,701 $         - $ 10,216,787
                        Interest                                 $      150,000   $     74,536 $    889,809 $     4,000 $    20,000 $          -
                        Rent                                     $            -   $          - $          - $         - $         - $          -
                        M iscellaneous                           $    4,070,831   $          - $ 4,129,121 $          - $         - $ 430,000
                        Lien Retirem  ent                        $            -   $          - $          - $         - $         - $          -
                        Unrealized Gain                          $            -   $          - $          - $         - $         - $          -
                        Contributions                            $            -   $          - $          - $         - $         - $          -

                        Revenues                                 $159,252,149 $ 27,887,956 $ 84,268,690 $ 6,692,701 $ 4,746,000 $ 10,646,787
Funds by Service Type




                        Transfers In                             $ 10,252,327 $ 27,782,433 $        850,000 $            - $              - $         -

                        Total Revenues                           $169,504,477 $ 55,670,389 $ 85,118,690 $ 6,692,701 $ 4,746,000 $ 10,646,787

                        Funds Available                          $194,722,163 $ 66,890,952 $ 109,352,345 $ 8,279,910 $ 8,717,743 $ 11,896,812

                        Police and Code Enforcem     ent         $   46,732,346   $          - $          - $         - $         - $         -
                        Fire                                     $   29,250,166   $          - $          - $         - $         - $         -
                        Comm                      ic
                                unity and Econom Developm  ent   $    7,086,474   $          - $          - $         - $         - $         -
                        Adm  inistrative & O ther                $   17,928,131   $          - $          - $ 6,682,100 $         - $         -
                        Non Departm    ental                     $   17,943,465   $          - $          - $         - $         - $         -
                          ater
                        W and Sewer                              $            -   $          - $ 53,475,406 $         - $         - $         -
                        Streets/Engineering/Traffic              $   13,022,058   $          - $          - $         - $ 4,434,246 $         -
                        Library                                  $    5,838,906   $          - $          - $         - $         - $         -
                        Parks and Recreation                     $   11,368,434   $          - $          - $         - $         - $         -
                        Environm                  al
                                   ental and Anim Services       $            -   $          - $          - $         - $         - $ 7,471,729
                        M unicipal Court                         $    2,492,065   $          - $          - $         - $         - $         -
                        Debt Service                             $            -   $ 59,902,158 $          - $         - $         - $         -
                        Arts                                     $            -   $          - $          - $         - $         - $         -

                        Expenditures                             $151,662,045 $ 59,902,158 $ 53,475,406 $ 6,682,100 $ 4,434,246 $ 7,471,729

                        Transfers Out                            $ 17,842,431 $             - $ 31,572,379 $      10,601 $     449,136 $ 4,251,310

                        Total Expenditures                       $169,504,476 $ 59,902,158 $ 85,047,785 $ 6,692,701 $ 4,883,382 $ 11,723,039

                        Ending Fund Balance 09-30                $ 25,217,686 $      6,988,794 $ 24,304,560 $ 1,587,209 $ 3,834,361 $           173,773


                                                        FY 2011-12 Annual Operating Budget
                                                                       54
                                                                                                   Funds by Service Type
                Hotel Occupancy                                      Capital
    Grant           Related       Replacement         Other        Improvement        Total
    Funds            Funds           Funds            Funds           Funds          Funds

$   1,087,299 $     24,977,766 $ 16,918,194 $         65,160,095 $    24,222,404 $   199,846,639

$           -   $            -    $          -    $            -   $           - $    97,411,895
$           -   $            -    $          -    $            -   $           - $    44,615,000
$           -   $   15,153,749    $          -    $            -   $           - $    15,781,749
$   5,507,168   $       25,000    $          -    $    1,000,000   $           - $     6,532,168
$           -   $            -    $          -    $            -   $ 33,700,000 $     33,700,000
$           -   $            -    $          -    $            -   $ 251,758,000 $   251,758,000
$           -   $            -    $          -    $            -   $           - $    21,212,950
$           -   $            -    $          -    $    1,989,569   $           - $    27,343,362
$           -   $      834,289    $          -    $            -   $           - $    95,338,637
$           -   $       75,202    $     43,157    $      489,255   $     344,132 $     2,090,091
$           -   $       33,000    $          -    $            -   $           - $        33,000
$     403,666   $      192,750    $    570,850    $   31,163,161   $ 17,060,000 $     58,020,379
$           -   $            -    $          -    $            -   $           - $             -
$           -   $            -    $          -    $            -   $           - $             -
$      15,000   $   50,000,000    $          -    $    6,146,855   $           - $    56,161,855

$   5,925,834 $     66,313,990 $       614,007 $      40,788,840 $ 302,862,132 $     709,999,086

$     33,350 $        3,157,617 $      226,283 $        5,442,982 $    7,903,451 $    55,648,443

$   5,959,184 $     69,471,607 $       840,290 $      46,231,822 $ 310,765,583 $     765,647,529

$   7,046,483 $     94,449,373 $ 17,758,484 $         111,391,917 $ 334,987,987 $    965,494,168

$     389,850   $            -    $     325,000   $    1,497,991   $           - $    48,945,187
$      17,500   $            -    $      22,000   $            -   $   1,060,000 $    30,349,666
$   3,897,615   $   56,875,178    $           -   $   16,545,952   $ 261,057,836 $   345,463,055
$           -   $            -    $      50,000   $            -   $ 16,000,000 $     40,660,231
$           -   $            -    $   1,250,000   $   31,551,719   $           - $    50,745,184
$           -   $            -    $     175,000   $            -   $ 33,050,000 $     86,700,406
$           -   $            -    $           -   $            -   $   5,840,000 $    23,296,304
$     120,000   $            -    $           -   $            -   $   2,000,000 $     7,958,906
$   1,500,000   $            -    $      38,650   $    1,171,365   $   2,575,500 $    16,653,949
$      10,000   $            -    $     456,958   $            -   $           - $     7,938,687
$      17,580   $            -    $           -   $      446,260   $           - $     2,955,905
$           -   $            -    $           -   $            -   $           - $    59,902,158
$           -   $    4,548,538    $           -   $            -   $           - $     4,548,538

$   5,952,545 $     61,423,716 $      2,317,608 $     51,213,287 $ 321,583,336 $     726,118,176

$      6,639 $      10,214,227 $              - $       3,474,010 $     524,932 $     68,345,665

$   5,959,184 $     71,637,943 $      2,317,608 $     54,687,297 $ 322,108,268 $     794,463,841

$   1,087,299 $     22,811,430 $ 15,440,876 $         56,704,620 $    12,879,719 $   171,030,327


                                  FY 2011-12 Annual Operating Budget
                                                 55
                              FY 2010-11 Estimated
                                                                                                 ater
                                                                                   Interest and W and Sewer                M unicipal    Solid
                                                                     General          Sinking       System      Garage      Drainage Waste Services
                                                                      Fund            Funds         Funds        Fund      Utility Fund  Fund

                        Beginning Fund Balance 10-01             $ 16,423,780 $ 11,326,885 $ 30,268,739 $ 1,455,649 $ 2,826,955 $           76,097

                        Property Taxes                           $   69,916,662   $ 27,185,420 $          - $         - $         - $          -
                        Sales Taxes                              $   46,182,244   $          - $          - $         - $         - $          -
                                 otel
                        Hotel/M Taxes                            $            -   $          - $          - $         - $         - $          -
                          rant
                        G Receipts                               $            -   $          - $          - $         - $         - $          -
                        Tax Note Proceeds                        $            -   $    423,000 $          - $         - $         - $          -
                        Bond Proceeds                            $            -   $          - $          - $         - $         - $          -
                        Franchise Fees                           $   20,177,015   $          - $          - $         - $         - $          -
                        Fees, Fines, and Permits                 $   16,957,274   $          - $          - $         - $         - $          -
                        Charges for Services                     $    2,199,680   $          - $ 78,869,148 $ 7,310,187 $ 4,926,000 $ 10,180,787
                        Interest                                 $            -   $     73,420 $     53,670 $     4,000 $    10,000 $          -
                        Rent                                     $      288,387   $          - $          - $         - $         - $          -
                        M iscellaneous                           $    1,639,201   $          - $ 4,058,233 $        757 $         - $ 486,000
                        Lien Retirem  ent                        $            -   $          - $          - $         - $         - $          -
                        Unrealized Gain                          $            -   $          - $          - $         - $         - $          -
                        Contributions                            $            -   $          - $          - $         - $         - $          -

                        Revenues                                 $157,360,463 $ 27,681,840 $ 82,981,051 $ 7,314,944 $ 4,936,000 $ 10,666,787
Funds by Service Type




                        Transfers In                             $ 13,203,684 $ 27,555,047 $        850,000 $            - $        - $          -

                        Total Revenues                           $170,564,147 $ 55,236,887 $ 83,831,051 $ 7,314,944 $ 4,936,000 $ 10,666,787

                        Funds Available                          $186,987,927 $ 66,563,772 $ 114,099,790 $ 8,770,593 $ 7,762,955 $ 10,742,884

                        Police and Code Enforcem     ent         $   44,780,283   $          - $          - $         - $         - $         -
                        Fire                                     $   30,716,185   $          - $          - $         - $         - $         -
                        Comm                      ic
                               unity and Econom Developm   ent   $    6,895,736   $          - $          - $         - $         - $         -
                        Adm  inistrative & O ther                $   15,345,633   $          - $          - $ 7,337,641 $         - $         -
                        Non Departm    ental                     $   20,979,785   $          - $          - $         - $         - $         -
                          ater
                        W and Sewer                              $            -   $          - $ 46,943,966 $         - $         - $         -
                        Streets/Engineering/Traffic              $   10,920,725   $          - $          - $         - $ 5,144,951 $         -
                        Library                                  $    5,578,967   $          - $          - $         - $         - $         -
                        Parks and Recreation                     $   10,533,520   $          - $          - $         - $         - $         -
                        Environm                  al
                                   ental and Anim Services       $    1,381,321   $          - $          - $         - $         - $ 6,638,627
                        M unicipal Court                         $    2,355,290   $          - $          - $         - $         - $         -
                        Debt Service                             $            -   $ 56,259,329 $          - $         - $         - $         -
                        Arts                                     $            -   $          - $          - $         - $         - $         -

                        Expenditures                             $149,487,445 $ 56,259,329 $ 46,943,966 $ 7,337,641 $ 5,144,951 $ 6,638,627

                        Transfers Out                            $ 20,030,715 $             - $ 33,440,903 $     219,293 $     800,477 $ 4,051,310

                        Total Expenditures                       $169,518,160 $ 56,259,329 $ 80,384,869 $ 7,556,934 $ 5,945,428 $ 10,689,937

                        Ending Fund Balance 09-30                $ 17,469,767 $ 10,304,443 $ 33,714,920 $ 1,213,659 $ 1,817,527 $           52,947


                                                        FY 2011-12 Annual Operating Budget
                                                                       56
                                                                                                   Funds by Service Type
              Hotel Occupancy               Recreation                   Capital
    Grant         Related     Replacement    Center         Other      Improvement     Total
    Funds          Funds         Funds        Funds         Funds         Funds        Funds

$   596,330 $     33,874,946 $ 16,838,094 $ 712,113 $ 67,613,738 $ 128,072,288 $ 310,085,613

$         -   $            -   $         - $         -   $          - $          - $ 97,102,082
$         -   $            -   $         - $         -   $          - $          - $ 46,182,244
$         -   $   16,767,895   $         - $         -   $          - $          - $ 16,767,895
$ 8,582,056   $        7,750   $         - $         -   $    975,000 $          - $ 9,564,806
$         -   $            -   $         - $         -   $          - $          - $     423,000
$         -   $            -   $         - $         -   $          - $ 33,724,709 $ 33,724,709
$         -   $            -   $         - $         -   $          - $          - $ 20,177,015
$         -   $            -   $         - $         -   $ 1,676,000 $           - $ 18,633,274
$         -   $      828,289   $   570,850 $ 1,110,650   $ 20,153,860 $          - $ 126,149,452
$         -   $       44,164   $    43,157 $    16,951   $    663,920 $    175,424 $ 1,084,705
$         -   $       74,855   $         - $         -   $    150,000 $      4,872 $     518,114
$    27,580   $      101,850   $ 1,276,485 $         -   $ 10,122,965 $    479,988 $ 18,193,059
$         -   $            -   $         - $         -   $          - $          - $           -
$         -   $            -   $         - $         -   $          - $          - $           -
$ 125,121     $            -   $         - $     4,800   $ 7,721,802 $ 2,916,596 $ 10,768,319

$ 8,734,757 $     17,824,803 $ 1,890,492 $ 1,132,401 $ 41,463,548 $ 37,301,589 $ 399,288,675

$    33,350 $      6,232,468 $     376,283 $         - $ 13,397,879 $ 14,164,100 $ 75,812,811

$ 8,768,107 $     24,057,271 $ 2,266,775 $ 1,132,401 $ 54,861,427 $ 51,465,688 $ 475,101,486

$ 9,364,437 $     57,932,217 $ 19,104,869 $ 1,844,514 $ 122,475,165 $ 179,537,976 $ 785,187,098

$ 1,399,054   $            -   $   325,000 $         - $    307,560 $     21,893 $ 46,833,791
$    17,500   $            -   $   288,190 $         - $          - $    927,878 $ 31,949,753
$ 5,623,352   $   10,573,780   $         - $         - $ 11,840,447 $ 26,121,236 $ 61,054,550
$         -   $            -   $ 1,450,000 $         - $ 32,020,224 $ 2,225,342 $ 58,378,840
$         -   $            -   $         - $         - $    (15,923) $   185,330 $ 21,149,192
$         -   $            -   $   225,000 $         - $          - $ 73,296,758 $ 120,465,724
$         -   $            -   $   237,458 $         - $    790,489 $ 31,019,661 $ 48,113,284
$ 120,000     $            -   $         - $         - $          - $ 9,288,231 $ 14,987,198
$ 1,500,000   $            -   $    38,650 $ 1,160,260 $          - $ 10,039,481 $ 23,271,911
$ 100,121     $            -   $   219,500 $         - $          - $    427,907 $ 8,767,475
$    17,580   $            -   $         - $         - $    371,001 $          - $ 2,743,871
$         -   $            -   $         - $         - $          - $          - $ 56,259,329
$         -   $    5,181,934   $         - $         - $          - $          - $ 5,181,934

$ 8,777,607 $     15,755,714 $ 2,783,798 $ 1,160,260 $ 45,313,798 $ 153,553,716 $ 499,156,852

$           - $   16,417,889 $           - $         - $    6,015,425 $   1,036,522 $ 82,012,534

$ 8,777,607 $     32,173,603 $ 2,783,798 $ 1,160,260 $ 51,329,223 $ 154,590,238 $ 581,169,386

$   586,830 $     25,758,614 $ 16,321,071 $ 684,254 $ 71,145,942 $ 24,947,738 $ 204,017,713


                                  FY 2011-12 Annual Operating Budget
                                                 57
                                FY 2011-12 Adopted
                                                                                                 ater
                                                                                   Interest and W and Sewer                M unicipal    Solid
                                                                     General          Sinking       System      Garage      Drainage Waste Services
                                                                      Fund            Funds         Funds        Fund      Utility Fund  Fund

                        Beginning Fund Balance 10-01             $ 17,489,769 $ 10,304,443 $ 33,714,920 $ 1,213,659 $ 1,817,527 $           52,947

                        Property Taxes                           $   72,098,734   $ 25,706,295 $          - $         - $         - $          -
                        Sales Taxes                              $   44,961,147   $          - $          - $         - $         - $          -
                                 otel
                        Hotel/M Taxes                            $            -   $          - $          - $         - $         - $          -
                        Grant Receipts                           $            -   $          - $          - $         - $         - $          -
                        Tax Note Proceeds                        $            -   $          - $          - $         - $         - $          -
                        Bond Proceeds                            $            -   $          - $          - $         - $         - $          -
                        Franchise Fees                           $   19,903,240   $          - $          - $         - $         - $          -
                        Fees, Fines, and Permits                 $   17,963,159   $          - $          - $         - $         - $          -
                        Charges for Services                     $    2,348,634   $          - $ 82,679,372 $ 7,428,875 $ 5,200,000 $ 10,103,300
                        Interest                                 $            -   $     66,208 $     84,982 $     4,000 $     5,000 $          -
                        Rent                                     $      301,902   $          - $          - $         - $         - $          -
                        M iscellaneous                           $    1,591,849   $          - $ 3,279,121 $          - $         - $    610,000
                        Lien Retirem  ent                        $            -   $          - $          - $         - $         - $          -
                        Unrealized Gain                          $            -   $          - $          - $         - $         - $          -
                        Contributions                            $            -   $          - $          - $         - $         - $          -

                        Revenues                                 $159,168,665 $ 25,772,503 $ 86,043,475 $ 7,432,875 $ 5,205,000 $ 10,713,300
Funds by Service Type




                        Transfers In                             $ 9,142,005 $ 30,887,844 $         500,000 $            - $        - $          -

                        Total Revenues                           $168,310,669 $ 56,660,348 $ 86,543,475 $ 7,432,875 $ 5,205,000 $ 10,713,300

                        Funds Available                          $185,800,438 $ 66,964,791 $ 120,258,395 $ 8,646,534 $ 7,022,527 $ 10,766,247

                        Police and Code Enforcem    ent          $   43,780,201   $          - $          - $         - $         - $         -
                        Fire                                     $   29,725,305   $          - $          - $         - $         - $         -
                        Comm                     ic
                               unity and Econom Developm   ent   $    6,784,257   $          - $          - $         - $         - $         -
                        Adm  inistrative & Other                 $   16,010,043   $          - $          - $ 7,748,438 $         - $         -
                        Non Departm    ental                     $   18,297,648   $          - $          - $         - $         - $         -
                          ater
                        W and Sewer                              $            -   $          - $ 50,703,721 $         - $         - $         -
                        Streets/Engineering/Traffic              $   11,464,010   $          - $          - $         - $ 4,042,979 $         -
                        Library                                  $    5,503,300   $          - $          - $         - $         - $         -
                        Parks and Recreation                     $   10,564,773   $          - $          - $         - $         - $         -
                        Environm                 al
                                   ental and Anim Services       $    1,314,809   $          - $          - $         - $         - $ 6,885,663
                        M unicipal Court                         $    2,194,156   $          - $          - $         - $         - $         -
                        Debt Service                             $            -   $ 56,721,096 $          - $         - $         - $         -
                        Arts                                     $            -   $          - $          - $         - $         - $         -

                        Expenditures                             $145,638,502 $ 56,721,096 $ 50,703,721 $ 7,748,438 $ 4,042,979 $ 6,885,663

                        Transfers Out                            $ 22,672,167 $             - $ 35,812,154 $     232,202 $     927,108 $ 3,646,691

                        Total Expenditures                       $168,310,670 $ 56,721,096 $ 86,515,875 $ 7,980,640 $ 4,970,087 $ 10,532,353

                        Ending Fund Balance 09-30                $ 17,489,769 $ 10,243,695 $ 33,742,520 $        665,894 $ 2,052,440 $     233,894


                                                          FY 2011-12 Annual Operating Budget
                                                                         58
                                                                                                    Funds by Service Type
              Hotel Occupancy               Recreation                   Capital
    Grant         Related     Replacement    Center         Other      Improvement      Total
    Funds          Funds         Funds        Funds         Funds         Funds         Funds

$   586,830 $     25,758,614 $ 16,321,071 $ 684,254 $ 71,125,940 $ 24,947,739 $ 204,017,713

$         -   $            -   $         - $         -   $          - $          - $ 97,805,029
$         -   $            -   $         - $         -   $          - $          - $ 44,961,147
$         -   $   16,576,854   $         - $         -   $          - $          - $ 16,576,854
$ 3,154,150   $        2,750   $         - $         -   $     25,000 $          - $ 3,181,900
$         -   $            -   $         - $         -   $          - $          - $           -
$         -   $            -   $         - $         -   $          - $ 34,400,000 $ 34,400,000
$         -   $            -   $         - $         -   $          - $          - $ 19,903,240
$         -   $            -   $         - $         -   $ 1,676,000 $           - $ 19,639,159
$         -   $      455,743   $ 2,512,617 $ 1,046,729   $ 22,080,268 $          - $ 133,855,538
$         -   $       41,305   $    22,084 $     1,650   $    656,458 $     89,200 $     970,888
$         -   $            -   $         - $         -   $    146,245 $          - $     448,147
$         -   $      120,871   $   266,190 $         -   $ 6,563,071 $ 2,804,544 $ 15,235,646
$         -   $            -   $         - $         -   $          - $          - $           -
$         -   $            -   $         - $         -   $          - $          - $           -
$         -   $            -   $         - $     9,000   $ 8,181,524 $ 1,136,694 $ 9,327,218

$ 3,154,150 $     17,197,523 $ 2,800,891 $ 1,057,379 $ 39,328,566 $ 38,430,438 $ 396,304,765

$           - $    2,266,286 $     226,283 $         - $    9,862,815 $   8,881,500 $ 61,766,733

$ 3,154,150 $     19,463,809 $ 3,027,174 $ 1,057,379 $ 49,191,381 $ 47,311,938 $ 458,071,498

$ 3,740,980 $     45,222,423 $ 19,348,244 $ 1,741,633 $ 120,317,321 $ 72,259,677 $ 662,089,211

$         -   $            -   $   891,000 $         - $    363,665 $          - $ 45,034,866
$         -   $            -   $   920,190 $         - $          - $    277,950 $ 30,923,445
$ 3,154,150   $    6,589,354   $         - $         - $ 8,899,015 $ 13,839,497 $ 39,266,273
$         -   $            -   $ 1,250,000 $         - $ 33,350,659 $ 4,500,000 $ 62,859,140
$         -   $            -   $         - $         - $     75,000 $     75,000 $ 18,447,648
$         -   $            -   $    57,074 $         - $          - $ 20,550,000 $ 71,310,795
$         -   $            -   $   198,400 $         - $ 1,284,798 $ 9,039,234 $ 26,029,420
$         -   $            -   $         - $         - $          - $ 11,216,762 $ 16,720,062
$         -   $            -   $   210,000 $ 1,113,520 $          - $ 2,800,000 $ 14,688,293
$         -   $            -   $   380,000 $         - $          - $          - $ 8,580,472
$         -   $            -   $         - $         - $    842,603 $          - $ 3,036,759
$         -   $            -   $         - $         - $          - $          - $ 56,721,096
$         -   $    3,456,414   $         - $         - $          - $          - $ 3,456,414

$ 3,154,150 $     10,045,768 $ 3,906,664 $ 1,113,520 $ 44,815,740 $ 62,298,443 $ 397,074,683

$           - $    8,973,507 $           - $         - $    2,496,938 $    420,098 $ 75,180,865

$ 3,154,150 $     19,019,275 $ 3,906,664 $ 1,113,520 $ 47,312,678 $ 62,718,541 $ 472,255,548

$   586,830 $     26,203,148 $ 15,441,580 $ 628,113 $ 73,004,644 $        9,541,136 $ 189,833,663


                                  FY 2011-12 Annual Operating Budget
                                                 59
                                 FY 2011-12 Adopted
                                                                             Interest and Water and Sewer              M unicipal          Solid
                                                               General          Sinking       System        Garage      Drainage          W  aste
                                                                Fund            Funds         Funds          Fund      Utility Fund    Services Fund

                          Beginning Fund Balance 10-01     $ 17,489,769 $ 10,304,443 $ 33,714,920 $ 1,213,659 $ 1,817,527 $                  52,947

                          Property Taxes                   $   72,098,734   $ 25,706,295 $          - $         - $         - $          -
                          Sales Taxes                      $   44,961,147   $          - $          - $         - $         - $          -
                                   otel
                          Hotel/M Taxes                    $            -   $          - $          - $         - $         - $          -
                            rant
                          G Receipts                       $            -   $          - $          - $         - $         - $          -
                          Tax Note Proceeds                $            -   $          - $          - $         - $         - $          -
                          Bond Proceeds                    $            -   $          - $          - $         - $         - $          -
                          Franchise Fees                   $   19,903,240   $          - $          - $         - $         - $          -
                          Fees, Fines, and Permits         $   17,963,159   $          - $          - $         - $         - $          -
                          Charges for Services             $    2,348,634   $          - $ 82,679,372 $ 7,428,875 $ 5,200,000 $ 10,103,300
                          Interest                         $            -   $     66,208 $     84,982 $     4,000 $     5,000 $          -
                          Rent                             $      301,902   $          - $          - $         - $         - $          -
                          M iscellaneous                   $    1,591,849   $          - $ 3,279,121 $          - $         - $ 610,000
                          Lien Retirem  ent                $            -   $          - $          - $         - $         - $          -
                          Unrealized Gain                  $            -   $          - $          - $         - $         - $          -
                          Contributions                    $            -   $          - $          - $         - $         - $          -
Funds by Classification




                          Revenues                         $159,168,665 $ 25,772,503 $ 86,043,475 $ 7,432,875 $ 5,205,000 $ 10,713,300

                          Transfers In                     $ 9,142,005 $ 30,887,844 $           500,000 $            - $              - $         -

                          Total Revenues                   $168,310,669 $ 56,660,348 $ 86,543,475 $ 7,432,875 $ 5,205,000 $ 10,713,300

                          Funds Available                  $185,800,438 $ 66,964,791 $ 120,258,395 $ 8,646,534 $ 7,022,527 $ 10,766,247

                          Salaries &Wages                  $   91,676,542   $          - $ 8,205,367 $ 922,570 $ 1,850,210 $ 3,336,616
                          Benefits                         $   13,257,762   $          - $ 2,756,911 $ 356,369 $ 552,170 $ 1,343,806
                          Supplies                         $    4,056,158   $          - $ 1,880,785 $     47,440 $  62,515 $   74,040
                          Parts and Outside Work           $            -   $          - $          - $ 6,393,063 $       - $        -
                          Maintenance                      $    9,366,493   $          - $ 2,603,213 $ 166,942 $ 1,441,656 $ 1,133,104
                            ater
                          W Purchases and Treatment        $            -   $          - $ 26,631,782 $         - $       - $        -
                          Utilities                        $    6,455,949   $          - $ 5,225,298 $     20,100 $       - $        -
                          Outside Services                 $    8,224,313   $          - $ 1,992,140 $     58,120 $ 393,993 $ 742,000
                          Miscellaneous                    $   12,934,396   $          - $ 1,085,125 $      5,435 $  12,915 $ 256,097
                          Debt Service                     $            -   $ 56,721,096 $          - $         - $       - $        -
                          Capital                          $      333,500   $          - $    323,100 $         - $       - $        -

                          Expenditures                     $146,305,113 $ 56,721,096 $ 50,703,721 $ 7,970,039 $ 4,313,459 $ 6,885,663

                          Transfers Out                    $ 22,005,556 $              - $ 35,812,154 $       10,601 $     656,628 $ 3,646,691

                          Total Expenditures               $168,310,670 $ 56,721,096 $ 86,515,875 $ 7,980,640 $ 4,970,087 $ 10,532,353

                          Ending Fund Balance 09-30        $ 17,489,769 $ 10,243,695 $ 33,742,520 $          665,894 $ 2,052,440 $          233,894

                                                         FY 2011-12 Annual Operating Budget
                                                                        60
                                                                                                      Funds by Classification
                Hotel Occupancy                                      Capital
    Grant           Related        Replacement        Other        Improvement          Total
    Funds            Funds            Funds           Funds           Funds             Funds

$    586,830 $      25,758,614 $ 16,321,071 $         71,810,194 $     24,947,739 $     204,017,713

$           -   $            -    $           -   $            -   $            -   $    97,805,029
$           -   $            -    $           -   $            -   $            -   $    44,961,147
$           -   $   16,576,854    $           -   $            -   $            -   $    16,576,854
$   3,154,150   $        2,750    $           -   $       25,000   $            -   $     3,181,900
$           -   $            -    $           -   $            -   $            -   $             -
$           -   $            -    $           -   $            -   $   34,400,000   $    34,400,000
$           -   $            -    $           -   $            -   $            -   $    19,903,240
$           -   $            -    $           -   $    1,676,000   $            -   $    19,639,159
$           -   $      455,743    $   2,512,617   $   23,126,997   $            -   $   133,855,538
$           -   $       41,305    $      22,084   $      658,108   $       89,200   $       970,888
$           -   $            -    $           -   $      146,245   $            -   $       448,147
$           -   $      120,871    $     266,190   $    6,563,071   $    2,804,544   $    15,235,646
$           -   $            -    $           -   $            -   $            -   $             -
$           -   $            -    $           -   $            -   $            -   $             -
$           -   $            -    $           -   $    8,190,524   $    1,136,694   $     9,327,218

$   3,154,150 $     17,197,523 $      2,800,891 $     40,385,945 $     38,430,438 $     396,304,765

$           - $       2,266,286 $      226,283 $        9,862,815 $     8,881,500 $      61,766,733

$   3,154,150 $     19,463,809 $      3,027,174 $     50,248,760 $     47,311,938 $     458,071,498

$   3,740,980 $     45,222,423 $ 19,348,244 $         122,058,954 $    72,259,677 $     662,089,211

$     609,568   $    2,984,138    $           -   $      709,166   $            -   $   110,294,177
$     219,707   $      710,170    $           -   $   27,917,491   $            -   $    47,114,387
$           -   $      190,625    $           -   $      689,602   $            -   $     7,001,165
$           -   $            -    $           -   $            -   $            -   $     6,393,063
$       6,149   $      177,582    $           -   $      169,829   $            -   $    15,064,968
$           -   $            -    $           -   $            -   $            -   $    26,631,782
$           -   $      306,485    $           -   $        1,000   $            -   $    12,008,832
$   2,318,726   $    1,728,494    $           -   $   10,799,019   $   11,517,094   $    37,773,899
$           -   $    3,469,514    $           -   $    5,280,207   $    8,350,000   $    31,393,689
$           -   $            -    $           -   $            -   $            -   $    56,721,096
$           -   $      165,000    $   3,906,664   $      341,934   $   42,431,349   $    47,501,547

$   3,154,150 $      9,732,009 $      3,906,664 $     45,908,248 $     62,298,443 $     397,898,604

$           - $       9,287,266 $             - $       2,517,950 $      420,098 $       74,356,944

$   3,154,150 $     19,019,275 $      3,906,664 $     48,426,198 $     62,718,541 $     472,255,548

$    586,830 $      26,203,148 $ 15,441,580 $         73,632,757 $      9,541,136 $     189,833,663

                                  FY 2011-12 Annual Operating Budget
                                                 61
                     FY 2011-12 Adopted
                                                                         re d    ate d w
                                                                     Inte st an W r an Se er                    M unicipal           o
                                                                                                                                   S lid
                                                        e ra
                                                       G ne l            inkin
                                                                        S g         yste
                                                                                   S m            G rag
                                                                                                   a e          D graina e        W  aste
                                                         un
                                                        F d                nd
                                                                        Fu s         un
                                                                                    F ds          F d
                                                                                                   un            tility un
                                                                                                                U F d           e
                                                                                                                               S rvicesF und

                 e in un ala ce -0
                B ginn gF dB n 10 1                   ,48 ,76  ,3 ,44
                                                  $ 17 9 9 $ 10 04 3 $ 3 ,71 0 $ 1,21 9 $ 1,81 2 $
                                                                        3 4,92       3,65     7,5 7                                   2,9
                                                                                                                                     5 47

                  ro rty xe
                P pe Ta s                         $      ,09 ,73
                                                       72 8 4       $ 25 06 5 $
                                                                        ,7 ,29              -   $         -   $         - $       -
                  ales axes
                S T                               $      ,96 ,14
                                                       44 1 7       $          - $          -   $         -   $         - $       -
                  o otel xes
                H tel/M Ta                        $             -   $          - $          -   $         -   $         - $       -
                  ran eceipts
                G tR                              $             -   $          - $          -   $         -   $         - $       -
                  ax o
                T N teProcee    ds                $             -   $          - $          -   $         -   $         - $       -
                  on
                B dProcee s   d                   $             -   $          - $          -   $         -   $         - $       -
                  ra
                F nchiseF s  ee                   $      ,90 ,24
                                                       19 3 0       $          - $          -   $         -   $         - $       -
                  ee ines, nd erm
                F s, F a P its                    $      ,96 ,15
                                                       17 3 9       $          - $          -   $         -   $         - $       -
                  h s ervice
                C arge for S      s               $      ,34 ,63
                                                        2 8 4       $          - $ 8 ,67 2
                                                                                    2 9,37            8,87
                                                                                                $ 7,42 5            0,0 0     3,3
                                                                                                              $ 5,20 0 $ 10,10 00
                Intere st                         $             -   $       ,20
                                                                          66 8 $       8 2
                                                                                        4,98    $     4,000   $        0
                                                                                                                    5,0 0 $       -
                  e
                R nt                              $         1 2
                                                          30 ,90    $          - $          -   $         -   $         - $       -
                M  iscellaneous                   $     1 1 9
                                                         ,59 ,84    $                ,27 1
                                                                               - $ 3 9,12       $         -   $         - $ 610,000
                 ie e e
                L n R tirem nt                    $             -   $          - $          -   $         -   $         - $       -
                  n alize a
                U re dG in                        $             -   $          - $          -   $         -   $         - $       -
                  o ution
                C ntrib s                         $             -   $          - $          -   $         -   $         - $       -

                 e n
                R ve ues                             59 8 5
                                                  $ 1 ,16 ,66 $ 25 72 3 $ 8 ,04 5 $ 7,43 5 $ 5,20 0 $ 10,71 00
                                                                  ,7 ,50   6 3,47       2,87     5,0 0     3,3

                 ra
                T nsfersIn                           ,14 ,00  ,8 ,84
                                                  $ 9 2 5 $ 30 87 4 $                 50 0 $
                                                                                        0,00              - $                - $           -

                 o l ev n s
                T ta R e ue                          68 0 0
                                                  $ 1 ,31 ,67 $ 56 60 8 $ 8 ,54 5 $ 7,43 5 $ 5,20 0 $ 10,71 00
                                                                  ,6 ,34   6 3,47       2,87     5,0 0     3,3

                 u s v ila
                F nd A a ble                         85 0 9
                                                  $ 1 ,80 ,43 $ 66 64 1 $ 12 ,25 5 $ 8,64 4 $ 7,02 2 $ 10,76 47
                                                                  ,9 ,79    0 8,39       6,53     2,5 7     6,2

                 o        an se
                G al 1 - L dU                      $     ,45 ,74
                                                        2 5 9       $         -   $        -    $         -   $         -     $          -
Funds by Goal




                 o        ib nt e hb rho ds
                G al 2 - V ra N ig o o             $     ,13 ,41
                                                        2 6 8       $         -   $        -    $         -   $         -     $          -
                 o        co m evelop en
                G al 3 - E no icD        m t       $        4 8
                                                          69 ,34    $         -   $        -    $         -   $         -     $          -
                 o        afe nd ecureC
                G al 4 - S a S           ity       $     ,75 ,83
                                                       85 4 6       $         -   $        -    $         -   $         -     $          -
                 o
                G al 5 - D iversity                $            -   $         -   $        -    $         -   $         -     $          -
                 o        ffe       om u
                G al 6 - E ctiveC m nicatio  n     $     ,24 ,09
                                                        2 1 5       $         -   $        -    $         -   $         -     $          -
                G al 7 - C ra R tio l &E cat $
                 o        ultu l, ecrea na du            ,71 ,38
                                                       17 0 8       $         -   $        -    $         -   $         -     $          -
                 o        ou o rn ce
                G al 8 - S ndG ve an               $     ,58 ,53
                                                       34 0 0       $         -   $        -          0,64
                                                                                                $ 7,98 0      $         -     $          -
                 o         fra cture e ork
                G al 9 - In stru N tw              $     ,73 ,30
                                                       22 7 6       $         -   $ 8 ,51 5
                                                                                     6 5,87     $         -   $         -     $          -
                 o            viro e l stain ility $
                G al 10- En nm nta Su ab                        -   $         -   $        -    $         -         0,0 7
                                                                                                              $ 4,97 8               2,3
                                                                                                                              $ 10,53 53
                 e rvice
                D bt Se                            $            -       ,7 ,09
                                                                    $ 56 21 6     $        -    $         -   $         -     $          -
                CIP                                $            -   $         -   $        -    $         -   $         -     $          -

                 xp nd
                E e itures                           68 0 0
                                                  $ 1 ,31 ,67 $ 56 21 6 $ 8 ,51 5 $ 7,98 0 $ 4,97 8 $ 10,53 53
                                                                  ,7 ,09   6 5,87       0,64     0,0 7     2,3

                 o l xp nd
                T ta E e itures                      68 0 0
                                                  $ 1 ,31 ,67 $ 56 21 6 $ 8 ,51 5 $ 7,98 0 $ 4,97 8 $ 10,53 53
                                                                  ,7 ,09   6 5,87       0,64     0,0 7     2,3

                 n     u a c 9-30
                E dingF ndB lan e0                    ,48 ,76  ,2 ,69
                                                  $ 17 9 9 $ 10 43 5 $ 3 ,74 0 $
                                                                        3 2,52                        5,89     2,4 0
                                                                                                    66 4 $ 2,05 4 $                 233,894

                                              FY 2011-12 Annual Operating Budget
                                                             62
                                                                                                          Funds by Goal
                Hotel Occupancy                                            Capital
    Grant           Related        Replacement         Other             Improvement         Total
    Funds            Funds            Funds            Funds                Funds           Funds

$     586,830 $      25,758,614 $     16,321,071 $      71,810,194 $       24,947,739 $     204,017,713

$           -   $             -   $            -   $             -   $              -   $    97,805,029
$           -   $             -   $            -   $             -   $              -   $    44,961,147
$           -   $    16,576,854   $            -   $             -   $              -   $    16,576,854
$   3,154,150   $         2,750   $            -   $        25,000   $              -   $     3,181,900
$           -   $             -   $            -   $             -   $              -   $             -
$           -   $             -   $            -   $             -   $     34,400,000   $    34,400,000
$           -   $             -   $            -   $             -   $              -   $    19,903,240
$           -   $             -   $            -   $     1,676,000   $              -   $    19,639,159
$           -   $       455,743   $    2,512,617   $    23,126,997   $              -   $   133,855,538
$           -   $        41,305   $       22,084   $       658,108   $         89,200   $       970,888
$           -   $             -   $            -   $       146,245   $              -   $       448,147
$           -   $       120,871   $      266,190   $     6,563,071   $      2,804,544   $    15,235,646
$           -   $             -   $            -   $             -   $              -   $             -
$           -   $             -   $            -   $             -   $              -   $             -
$           -   $             -   $            -   $     8,190,524   $      1,136,694   $     9,327,218

$   3,154,150 $      17,197,523 $      2,800,891 $      40,385,945 $       38,430,438 $     396,304,765

$           - $       2,266,286 $       226,283 $        9,862,815 $        8,881,500 $      61,766,733

$   3,154,150 $      19,463,809 $      3,027,174 $      50,248,760 $       47,311,938 $     458,071,498

$   3,740,980 $      45,222,423 $     19,348,244 $     122,058,954 $       72,259,677 $     662,089,211

$           -   $             -   $            -   $             -   $              -   $     2,455,749
$   3,154,150   $             -   $            -   $     8,899,015   $              -   $    14,189,583
$           -   $    19,019,275   $            -   $    11,395,003   $              -   $    31,108,626
$           -   $             -   $            -   $     1,206,268   $              -   $    86,961,104
$           -   $             -   $            -   $             -   $              -   $             -
$           -   $             -   $            -   $             -   $              -   $     2,241,095
$           -   $             -   $            -   $     1,113,520   $              -   $    18,823,908
$           -   $             -   $            -   $    24,527,593   $              -   $    67,088,763
$           -   $             -   $    3,906,664   $     1,284,798   $              -   $   114,444,643
$           -   $             -   $            -   $             -   $              -   $    15,502,440
$           -   $             -   $            -   $             -   $              -   $    56,721,096
$           -   $             -   $            -   $             -   $     62,718,541   $    62,718,541

$   3,154,150 $      19,019,275 $      3,906,664 $      48,426,197 $       62,718,541 $     472,255,548

$   3,154,150 $      19,019,275 $      3,906,664 $      48,426,197 $       62,718,541 $     472,255,548

$     586,830 $      26,203,148 $     15,441,580 $      73,632,757 $        9,541,136 $     189,833,663

                                  FY 2011-12 Annual Operating Budget
                                                 63
                        FY 2011-12 Adopted Major Fund Categories

                                             Beginning                                     Ending
                                               Fund                                         Fund            Net
                        Fund Category         Balance        Revenue    Expenditures       Balance        Change                 Comments

                        General Fund    $ 17,489,769 $ 168,310,669 $ 168,310,669 $ 17,489,769 $                    - General Fund budget is
                                                                                                                      structurally balanced.
                        Debt Service    $ 10,304,443 $ 56,660,348 $         56,721,096 $ 10,243,695 $        (60,748) Developer agreement is not final
                        Funds                                                                                         for current taxes to draw down
                                                                                                                      General I&S fund balances to
                                                                                                                      targeted levels
                        Water and       $ 33,714,920 $ 86,543,475 $         86,515,875 $ 33,742,520 $         27,600 Fund balances in excess of 90
                        Sewer System                                                                                  days of operations are being
                        Funds                                                                                         transferred to a capital fund to
                                                                                                                      finance pay-as-you-go capital
                                                                                                                      projects for the water and sewer
                                                                                                                      system.
                        Garage Fund     $      1,213,659 $    7,432,875 $   7,980,640 $      665,894 $      (547,765) Net change due to increasing fuel
                                                                                                                      and fuel related product costs
                                                                                                                      and project repairs for heavy
                                                                                                                      equipment that is no longer under
                                                                                                                      warranty.
                        Municipal        $     1,817,527 $    5,205,000 $   4,970,087 $     2,052,440 $      234,913 Net change due to delay of
                        Drainage Utility                                                                              capital projects and no rate
                        Fund                                                                                          increases.
Funds by Service Type




                        Solid Waste     $        52,947 $ 10,713,300 $      10,532,353 $     233,894 $       180,947 New enterprise fund to administer
                        Services Fund                                                                                all solid waste operations, capital
                                                                                                                     outlay and debt service.


                        Grant Funds     $       586,830 $     3,154,150 $   3,154,150 $      586,830 $             - Grant Fund budgets are
                                                                                                                      structurally balanced.
                        Hotel         $ 25,758,614 $ 19,463,809 $           19,019,275 $ 26,203,148 $        444,534 Accumulated fund balances in the
                        Occupancy Tax                                                                                 convention center fund are being
                        Related Funds                                                                                 drawn down to fund the design
                                                                                                                      and construction of the
                                                                                                                      entertainment venue.
                        Replacement     $ 16,321,071 $        3,027,174 $   3,906,664 $ 15,441,581 $        (879,490) Revenues are based on
                        Funds                                                                                         depreciable life of current stock
                                                                                                                      and are funded over the life of the
                                                                                                                      vehicle. Expected replacement
                                                                                                                      cost of authorized items is more
                                                                                                                      than FY 2011-12 scheduled
                                                                                                                      transfers.

                        Other Funds     $ 71,810,194 $ 50,248,760 $         48,426,198 $ 73,632,756 $     1,822,562 Revenues from the prior year are
                                                                                                                     being used to fund capital
                                                                                                                     improvements in the Economic
                                                                                                                     Development and TIF District
                                                                                                                     funds.
                        Capital       $ 24,947,739 $ 47,311,938 $           62,718,541 $    9,541,136 $ (15,406,603) Bond and tax notes sales to fund
                        Improvement                                                                                  normal capital improvement
                        Program Funds                                                                                projects.




                        Total Funds     $ 204,017,713 $ 458,071,498 $ 472,255,548 $ 189,833,663 $ (14,184,050)


                                                         FY 2011-12 Annual Operating Budget
                                                                        64
         Revenue Analysis:
            All Funds
Property Taxes
Ad valorem, or property taxes, are assessed on all real and personal
property as of January
1 of each year. The                        AVd aloremR     e llo n
                                                      evenu A catio
$0.4415 tax rate for the
operations           and
maintenance (72% of
the total tax rate of
$0.5986 per $100 of                                               te s in in
                                                                In re t &S k g
                                          p ra n
                                         O e tio s &                  2%8
valuation) is set by the
                                          a te a c
                                         M in n n e
City Council. This tax                       2
                                             7%
is     established    by
ordinances           and
comprises 43% of FY
2011-12 General Fund
revenues.      The City
offers       a      20%
homestead exemption and a $30,000 exemption for disabled and senior
citizen homesteads. Property tax collections are projected to decrease
from the prior year. Commercial values decreased 5.2%, while
residential property values decreased by 0.72%. Total property tax
revenues for the General Fund are projected at $72,098,734, which is
2.67% above prior year budget of $70,226,475.

The Interest and Sinking Fund accounts for the remaining $0.1571 or
28% of the total tax rate. Current year revenues are projected at
$25,772,503, which is a 7.6% decrease from the prior year budget of
$27,887,956. This amount is determined by the current year’s amount
of interest and principal payments. Property tax is allocated to fund
                              .5986 Tax Rate 2011-12
                       Ad Valorem Revenue Projections

                         Tax Year                      Certified
Taxable Value              2011                        2011-12
Commercial              7,220,280,519              $   16,531,748,675
BPP                     4,379,200,039                           0.5986 Tax Rate
Residential             4,932,268,117                      98,959,048 Estimated Tax Levy
                       16,531,748,675                              98% Collection Allowance
                                                   $       96,980,029 Current Collections


                                        Tax Rate

                                      $0.4415      $       71,523,734 O&M
                                      $0.1571      $       25,456,295 Interest and Sinking
                              $0.0000 $0.5986      $       96,980,029




FY 2011-12 Annual Operating Budget
               65
                    During the 1990’s, the City of Irving saw steadily increasing property values. This was an
                    era of strong growth and development. Because a significant portion of the City’s Ad
                    Valorem revenues come from business enterprises, the recession of 2001 caused a
                    significant downshift in revenues received, notably in Commercial and Business Personal
                    Property. Residential property taxes continued to rise during the entire period. Since FY
                    2006-07, total assessed valuation has exceeded the previous peak of $14.6 billion reached
                    in FY 2002-03. Total assessed values for FY 2011-12 are $16.5 billion, down –10.6% from
                    the peak valuation of $18.45 billion in FY 2008-09. The full economic impact of the current
                    national recession has been reflected in property values. The D/FW Metroplex did not
                    experience a housing bubble, as was seen in other areas, particularly in California. Since
                    residential rates did not rise drastically, there was no corresponding drop in valuation,
                    through the last ten years, residential property values have steady increased. However, real
                    commercial values, which make up approximately 50% of Irving’s tax base, have fluctuated
                    with the economy. Valuation of office buildings are tied to vacancy rates and rental rates.
                    Commercial real property values declined –5.2% in the current year and are projected to
                    remain flat for the next year.      However, Irving’s favorable location in the heart of the
                    Metroplex, between downtown Dallas and D/FW International Airport, excellent
                    transportation network, and diversified tax base are factors that indicate a recovery and
                    increase in rates for future years. Below is a graph showing Ad Valorem history.



                                              Assessed Property Valuation History
                         $20,000,000,000
                                                                                                                18.45
                                                                                                                        17.83
                         $18,000,000,000                                                                17.55                   16.91
                                                                                                                                        16.53
                                                                                                 15.4
                         $16,000,000,000                          14.62                  14.03
                                                          14.29           13.91
                                                                                  13.7
                         $14,000,000,000           13.3
                                           12.44
                         $12,000,000,000

                         $10,000,000,000
All Funds Revenue




                         $8,000,000,000




                    Sales Taxes
                    Consumer sales taxes are collected by the State from the sale of goods and services. The
                    General Fund receives 1% of each dollar taxed in the city. The State of Texas collects
                    6.25%, and an additional 1% of local sales tax is allocated to the Dallas Area Rapid Transit
                    system (DART). Sales tax revenues are the second largest source of General Fund
                    revenues at 27%. Sales tax revenue is extremely unpredictable, being entirely dependent
                    on consumer shopping patterns. From a peak of $45,096,528 collected in FY 1999-2000,
                    FY 2002-03 sales tax collections were only $36,952,565, a decrease in excess of $8.1
                    million dollars, or 18.2%. Collections for FY 2005-06 rose by 25.75% from the low in FY
                    2002-03 to $45,320,284. This was the first time in six years that sales tax has exceeded the
                    previous high in FY 1999-2000. FY 2011-12 revenues have been conservatively projected
                    at $44,961,147 (which includes Bingo receipts) which is 0.78% above the FY 2010-11
                    budgeted amount of $44,615,000. The chart on the following page shows the year over year
                    percentage change in sales tax receipts.




                                           FY 2011-12 Annual Operating Budget
                                                          66
                                                                                                                            All Funds Revenue
                              Total Sales Tax Percent Change - City of Irving
                                            2000-2012 Adopted

15.00%




                                                    9.38%
10.00%
          7.52%



 5.00%                                                                                                  4.09%




 0.00%



                                                                                                                   -2.64%

 -5.00%


                                                                                           -6.44%


-10.00%



                             -12.26%
                            -12.26%
-15.00%




 Hotel Occupancy Taxes
                                                                                           Historic
 The City collects a 9% occupancy tax                                                    Preservation
 on all room rentals within the City. The                                                   0.6%
                                                                                                                Museum
 State collects an additional 6%, for a                                                                          1.4%
 total of 15% tax charged to visitors of                                 Entertainment
                                                                            Center
 Irving. The use of this revenue source                                     22.2%
 is tightly regulated by State Law for the                  Convention
 promotion of tourism and the hotel and                       Center
                                                                                             ICVB
                                                              22.2%
 convention industry. The pie chart at                                                      31.7%

 the right shows the allocation of Hotel                                     IAC
 Occupancy Tax receipts.                                                    19.7%



 Information about the programs funded Debt Service
                                                2.2%
 by this tax can be found in the Hotel
 Occupancy Tax Funds section of the
 budget on page 351. Irving offers no
 significant tourist destination locations within the city. The majority of overnight visitors to
 the City are here on business. As a result, the Hotel Occupancy Tax has been shown to be
 an indicator of the financial strength of the city’s business community. Estimated revenues
 for FY 2008-09 were 16.3% below the adopted budget due to hotel taxes being a leading
 indicator of the recession. Budgets for projects and departments funded by HOT revenues
 were adjusted to meet these lower revenue projections.




                                       FY 2011-12 Annual Operating Budget
                                                      67
                    Grant Receipts
                    The City receives a wide variety of grants from several federal and state agencies for several
                    municipal purposes. A detail of programs funded by grants can be found in the grant funds
                    section. The majority of grant funds received by the City are dedicated to the City’s Housing
                    and Human Services Department to expand affordable housing, neighborhood stabilization,
                    homelessness prevention and rapid re-housing and economic opportunity for the City’s low-
                    and moderate-income residents. A total of $3,154,150 is projected to be received from
                    Housing and Human Services grants for this purpose.

                    Significant sources of grant revenue are for transportation projects. The Texas Department
                    of Transportation (TxDOT) awarded the City in the Red Light Camera grant fund $1,600,000
                    in FY 2011-12 for traffic signalization and improvements in major thoroughfare systems.

                    Another large source of grant income is for emergency management and homeland security
                    grants. These grants have been used to purchase equipment and fund training for
                    emergency management and homeland security initiatives. The Emergency Management
                    Grant Fund was established in FY 2004-05 to track expenditures for these purposes.

                    Bond Proceeds
                    A total of $19.6 million in General Obligation Bonds, $12.2 million in Water and Sewer
                    Revenue Bonds, and $2.6 million in Municipal Drainage Utility Revenue Bonds are planned
                    to be issued during FY 2011-12. These funds will be used to design and construct the
                    expansion and replacement of the City’s infrastructure. Projects have been identified for
                    streets, parks, libraries, communication technology upgrades, water, wastewater and
                    drainage improvements. Additional capital projects have been budgeted. Pay-as-you-go
                    funding from Water and Sewer System and Municipal Drainage Utility have been identified
                    as well. A detailed listing of the projects adopted for FY 2011-12 can be found in the capital
                    improvement program section on page 402. A detailed description of all outstanding projects
                    can be found in the City of Irving, Texas Capital Improvement Program for FY 2011-12, a
                    companion book to this budget.
All Funds Revenue




                    Franchise Fees
                    Franchise fees comprise the third largest source of General Fund revenue at 11.8%. For FY
                    2011-12, total collections are projected at $19,903,240 a –6.2% decrease from prior year
                    estimates. Franchise Fees are collected primarily from utilities and are fees charged for the
                    privilege of continued use of public property and municipal rights of way to provide utility
                    services to residents. The fees are calculated based on actual revenues generated by the
                    utilities within the City.

                    Approximately $9.6 million, or 52% of all franchise fees is projected to be paid by Oncor/TXU
                    Electric, the main electric utility for the City. The City is expected to receive $2.38 million
                    less in FY 2010-11, compared to FY 2009-10 budget due to reduction in electric franchise
                    fee by the Public Utilities Commission to a rate of 4% from 5%. The 5% rate was reinstated
                    resulting in a projected revenue increase of $600,000 for FY 11-12. Atmos Energy, a natural
                    gas company, provides 12% of the City’s franchise fee receipts at $2.85 million.




                                      FY 2011-12 Annual Operating Budget
                                                     68
                                                                                               All Funds Revenue
The City’s cable franchise, through Time Warner, provides $1.45 million to General Fund
revenues. The Telecom category ranges from large telecom providers such as Verizon
($1.1 million) and AT&T to a multitude of small telecommunications companies, a result of
deregulation. Total telecom franchise fees are assessed on a per line basis and are
projected at $5.68 million, flat with the FY 2010-11 estimates.

Fees, Fines and Permits
General Fund Fees: This revenue source accounts for 10.7% of General Fund revenue in
the current budget. The majority of revenue in this category is generated by various
Municipal Court fines and fees. For FY 2011-12, approximately $8.4 million in revenue is
budgeted for all municipal court fines and fees. Other fees included in this category are
wrecker fees, towing fees, animal shelter fees, mowing charges, library fees, and building
and standards civil penalties. Zoning and Development Fees comprise a major portion of
the General Fund Fees and Permits category, providing $2.68 million of the budgeted total
of approximately $17.9 million.

Drainage Utility Fee: In 1991, the City established a drainage utility fee for all property
within the City to fund programs and projects to increase the capacity of the municipal
drainage system and improve the environmental quality of storm water. Revenues for FY
2011-12 are projected to be $4.97 million. There are no rate increases in the FY 2011-12
budget. Further information about the Municipal Drainage Utility Fund can be found in the
MDU section on pages 301.

Water and Sewer System Penalties and Fees: Penalties for late payment and
miscellaneous fees for connections, meter testing and other services are projected to be
$2.2 million for FY 2011-12 with no increase from prior year estimates. This category is
driven by penalty charges which are a function of water and sewer sales.

Sanitation
Sanitation and recycling fees were moved to the newly created Solid Waste Services
Enterprise Fund in FY 2009-10. The City operates its own landfill and retail waste and
recycling removal service. In FY 2003-04, the City outsourced its commercial container
operations to a third-party provider. Commercial sanitation revenues have declined slightly
from this action, but the combination of offsetting expenditure decreases and increased
franchise revenue have been a net benefit to the City. An additional source of revenue has
been the sale of excess capacity at the landfill to private waste haulers. This generates an
additional $1.5 million annually. The Solid Waste Services Enterprise Fund funds its own
operations and maintenance, capital needs and debt service requirements. A transfer to
the General Fund of $2.5 million for indirect administrative costs is budgeted in FY 2011-
12.




                                 FY 2011-12 Annual Operating Budget
                                                69
                    Charges for Service
                    Water and Sewer Collections: Charges for water and sewer service account for 91% of Wa-
                    ter and Sewer System revenues. Total revenues for FY 2011-12 are projected at $86 million,
                    2% above FY 2010-11 estimated revenues of $84.3 million. This increase is due to increases
                    in rates and a change in the water rate structure to encourage conservation. Council ap-
                    proved a 3% increase in sewer rates and a consumption based increase in water rates for FY
                    2011-12. Water and sewer revenues and expenditures will be evaluated based on year end
                    figures and recommendations from a five year plan for capital investment.

                    Garage Fund: The Garage Fund is an internal service department which assesses charges to
                    user departments for the repair and maintenance of the City’s fleet. For FY 2011-12, $7.4 mil-
                    lion is projected to be received from other departments. This represents a 10% increase from
                    prior year budget, and is primarily attributable to rising fuel and fuel related product costs.

                    Irving Arts Center: The Irving Arts Center charges for rental of theaters, art galleries, meeting
                    rooms, rehearsal halls, and equipment to the many groups that use the Arts Center for various
                    performances. The Irving Arts Center hosted the Genghis Khan exhibition from June 2011 to
                    September 2012. These charges for services will generate $455,743 for FY 2011-12.

                    Recreation Center Funds: A total of $1 million is projected in FY 2011-12 in revenue for
                    charges for use of the recreation centers and the various programs offered at each are ac-
                    counted for in miscellaneous funds.

                    Interest
                    For all funds combined, the City is projecting $970,000 in interest earnings for FY 2011-12,
                    compared to $2.1 million budgeted for FY 2010-11. Significant decreases have been projected
                    due to continued low interest rates. Funds not required for current expenditures are invested
                    in interest bearing accounts, local government investment pools, and treasury and agency se-
                    curities. The City is restricted in the types and duration of investments available by the Public
                    Funds Investment Act, which regulates the investment activities of political subdivisions of the
All Funds Revenue




                    State of Texas.


                    Miscellaneous
                    General Fund: Miscellaneous General Fund revenue is projected to be $1.6 million for FY
                    2011-12, net of inter-fund transfers. Revenues include cost reimbursements, revenues from
                    the sale of goods, fees charged for the use of City facilities, Texas Transportation Summit reg-
                    istrations of $575,000, and true miscellaneous revenues.

                    Water and Sewer System Fund: Miscellaneous revenue in the System fund totals $3.3 million
                    for FY 2011-12. The bulk of this revenue is from the Lake Chapman Transportation fee of $2.9
                    million for FY 2011-12. This transportation fee is paid by the Upper Trinity Regional Water Dis-
                    trict for raw water provided to them from the City.




                                       FY 2011-12 Annual Operating Budget
                                                      70
                                                                                                    All Funds Revenue
TIF Funds: For FY 2011-12, $7.1 million is budgeted for revenue associated with contributions
which are made into the TIF fund by the four governmental entities participating in the Tax In-
crement Financing District (City of Irving, Irving ISD, Carrollton-Farmers Branch ISD, and the
Dallas County Community College District). From these funds, participant reimbursements are
withdrawn, and the net amount is available to fund expenditures in the fund. Only tax revenues
above the initial value are deposited into the TIF fund to pay for improvement projects and other
appropriate expenditures. For FY 2011-12, DCCD, CFBISD, and the City of Irving are all pro-
jected to contribute to the TIF fund due to rising property values. Only The Irving ISD values
remain, in aggregate, below the initial value.

TIF #2 was established in FY 2010-11 to provide funding for redevelopment of the Irving Boule-
vard Corridor. As the district was established in the prior year, and property taxes declined on
the Tax Year 2011 certified roll, the revenue increment for the FY 11-12 budget year is pro-
jected to be nominal. Once the TIF#2 board is established and a project plan is approved, reve-
nues will be allocated to approved projects within the TIF#2 district.

Contributions
Insurance Funds: All funds with full-time personnel transfer funds to the various insurance
funds to pay for premiums and other charges related to the health insurance, life insurance,
workers compensation, flexible spending, and supplemental benefit programs. Together, these
contributions are projected to total $8.2 million for all insurance funds combined. This includes
both the inter-fund transfers and contributions from employees, retirees, and Cobra. Actual
transfers are made each pay period during the fiscal year and will vary with actual employment
and the benefit elections made by individual employees.

Recreation Center Funds: The recreation centers from time to time receive miscellaneous
donations to help offset recreational programs hosted by the recreation centers. For FY 11-12,
$9,000 is budgeted for these miscellaneous contributions.

Capital Improvement Funds: The city occasionally piggy backs on a private development pro-
ject to perform the public works services of streets, water lines and drainage and the developer
pays for these public works services. For FY 11-12, $1.1 million is budgeted for these revenues.




                                  FY 2011-12 Annual Operating Budget
                                                 71
FY 2011-12 Annual Operating Budget
               72
                    Expenditure
                     Analysis:
                     All Funds

Salaries and Wages
For FY 2011-12, authorized staffing for all funds is at 1,832 full-time and
405 part-time employees. Of these positions, 1,473 full-time and 299 part-
time are funded by the General Fund.

With over two thirds of the General Fund budget allocated to salaries and
benefits, the budget could not have been balanced in the past two years
without significant realignment of the organization. There are currently 135
vacant positions in the FY 2011-12 budget of which will remain vacant for
the fiscal year. There have been 111 additional positions eliminated since
2006. There are no new positions included in the FY 2011-12 budget and
market adjustments have not been budgeted for the second year in a row.
However, Council voted to include funding for step increases fro all
employees. Salaries and Benefits for FY 2011-12 are $110.3 million and
47.1 million respectively. Position changes included in the FY 2011-12
budget are the elimination of fifteen full-time positions and three part-time
positions.



                                        Authorized Positions
          2,164     2,177       2,191       2,216                    2,285   2,270      2,237
                                                         2,194
  2500

  2000      345        369        359         379         360         423     411        405

  1500

  1000     1819       1808       1832        1837         1834       1862     1859       1832
   500

    0
         FY 2004-05 FY 2005-06 FY 2006-07 FY 2007-08 FY 2008-09 FY 2009-10 FY 2010-11 FY 2011-12

                                             Full Time   Part Time




FY 2011-12 Annual Operating Budget
               73
                                                                                       2009-2010                         2010-2011                                2011-12
                                                                            Full         Part                  Full        Part                  Full      Part                   Unfunded
                                                                            Time        Time*      Total       Time       Time*      Total       Time     Time*       Total        FT & PT
                         General Fund.
                          Mayor and Council                                   -            -          -          -           -          -          -        -            -
                          City Secretary                                       12          -           12         11         -           11         11      -             11            2
                          City Manager                                          5          -            5          5         -            5          4      -              4            1
                          Police                                              506           76        582        506          76        582        506       76          582           10
                          Fire                                                317            1        318        317           1        318        317        1          318            3
                          Parks and Recreation                                142          203        345        143         165        308        131      165          296           14
                                             (1)
                          Financial Services                                   19            1         20         31           1         32         27        1           28            5
                                             (2 )
                          Strategic Services                                  -            -          -            6         -            6          8        1            9            3
                          Planning and Inspection                              28          -           28         27         -           27         30      -             30            2
                                                ( 3)
                          Strategic Resources                                  22          -           22        -           -          -          -        -            -            -
                                              (4)
                          Performance Office                                  -            -          -            8         -            8          9      -              9            3
                          Municipal Court                                      40          -           40         40         -           40         40      -             40            2
                          Library Services                                     68           46        114         67          46        113         67       46          113           16
                          City Attorney                                        17          -           17         17         -           17         17      -             17            4
                          Animal Services                                      15          -           15         15         -           15         15      -             15          -
                          Capital Improvement Projects                         73          -           73         73         -           73         79      -             79           10
                          Public Works                                        102          -          102        101         -          101         86      -             86           16
                          Information Technology                               38            1         39         38           1         39         42        2           44            7
                          Corporate Communications                             26            8         34         22           8         30         18        6           24            3
                          Code Enforcement                                     37            1         38         33           1         34         34        1           35            9
                          Public Works Admin                                   21          -           21         23         -           23         25      -             25            2
                          Economic Development                                  9            1         10          9           1         10          6      -              6            1
                         Total General Fund.                                1,497          338      1,835      1,492         300      1,792      1,472      299        1,771          113

                         Water and Sewer System Fund.
                          Customer Services                                     28             5       33         28             5      33         28            5           33           5
                          Parks and Recreation                                   2         -            2          1         -           1          1        -                1       -
                          Financial Services                                     2         -            2          2         -           2        -          -              -         -
                          Strategic Services                                                                                                        1        -                1       -
                          Information Technology                                3          -           3          3          -           3          2        -                2         2
                          Water Utilities                                     126              3     129        123              3     126        123        -              123         7
All Funds Expenditures




                         Total Water and Sewer System Fund.                   161              8     169        157              8     165        155            5          160        14

                         Municipal Drainage Utility Fund
                          Solid Waste Services                                 -           -          -          -           -          -          -         -              -         -
                          Planning and Inspections                                 1       -               1         1       -               1       1       -                1       -
                          Code Enforcement                                     -           -          -          -           -          -            1       -                1       -
                          Parks and Recreation                                  12         -           12         12         -           12         12       -               12       -
                          Capital Improvement Project                           17         -           17         17         -           17          7       -                7       -
                          Public Works                                         -           -          -          -           -          -           15       -               15       -
                          Corporate Communications                               1         -            1          1         -            1        -         -              -         -
                          Public Works Admin                                                                                                         1       -                1       -
                          Water Utilities                                        2             3        5          2             3       5           2           3            5       -
                         Municipal Drainage Utility Fund                        33             3       36         33             3      36          39           3           42       -
                         Garage Fund                                           19          -          19         19          -          19         19        -               19       -
                         Housing and Human Services                            13          -          13         13          -          13         13        -               13       -
                         Criminal Justice Grant Fund                            1          -           1          1          -           1          1        -                1           1
                         MMRS Grant                                             1          -           1          1          -           1          1        -                1       -
                         Red Light Camera Grant Fund                            1          -           1          1          -           1          1        -                1       -
                         Municipal Court Building Security Fees Fund            1          -           1          1          -           1          1        -                1       -
                         Solid Waste Services Enterprise Fund                  84            6        90         83            6        89         83          6             89       -
                         Recreation Center Funds                              -             35        35        -             41        41        -           41             41       -
                         Irving Convention and Visitors Bureau                 26           20        46         26           20        46         26         20             46           6
                         Irving Arts Center                                    20           30        50         19           30        49         19         30             49       -
                         Historic Preservation Fund                           -            -         -          -            -         -          -          -              -         -
                         Museum Fund                                            2            1         3          2            1         3          2          1              3           1
                         Total Other Funds.                                   168           92       260        166           98       264        166         98            264           8

                         TOTAL                                               1,859         441      2,300       1,848        409      2,257       1,832      405        2,237          135


                         (1)   Financial Services received Budget & Compensation and Risk Management & Benefits functions from Strategic Resources in FY2010-11
                         (2)   Management Operations is now Strategic Services
                         (3)   Strategic Resources is split with functions merged into Financial Services, Management Operations and Performance Team in FY2010-11
                         (4)   Performance Office created from Strategic Resources in FY2010-11

                         * Part-time include Seasonal positions
                         Note: The 135 unfunded positions are included in the total 2,237 authorized positions for FY 2011-12.


                                                                             FY 2011-12 Annual Operating Budget
                                                                                            74
                                                                                                                       All Funds Expenditures
                            FY 2011-12 POSITION CHANGE SUMMARY
Position Eliminations

Department                                         Full-Time    Part-Time                      Title

Police                                                    (2)               Police Officer Trainee
Financial Services                                        (1)               Customer Service Representative
Real Estate Services                                      (1)               Managing Director
HR                                                        (2)               Senior Strategic Resources Specialist
Information Technology                                    (1)               Audiovisual Technician
Public Works                                              (1)               Civil Engineer
Public Works                                              (1)               Graduate Engineer
Public Works                                              (1)               Traffic Engineering Manager
                         TOTAL GENERAL FUND              (10)      0


IAC                                                                (1)      Staff Assistant
IAC                                                                (1)      Front of House Worker
Museum                                                   (1)                Preservation and Development Coordinator
Solid Waste Services                                     (3)                Equipment Operator
Solid Waste Services                                     (1)                Heavy Equipment Operator
Garage                                                             (1)      Facilities Maintenance Mechanic
                          TOTAL OTHER FUNDS              (5)       (3)


New Positions

Department                                         Full-Time    Part-Time                      Title


                         TOTAL GENERAL FUND              0         0


                          TOTAL OTHER FUNDS              0         0


Positions Transferred from General Fund to Other Funds

Department                                         Full-Time    Part-Time

Streets                                                  (15)
                                         TOTAL           (15)      0

NET GENERAL FUND PERSONNEL CHANGE                        (25)      0

NET TOTAL PERSONNEL CHANGE                               (15)      (3)




                                      FY 2011-12 Annual Operating Budget
                                                     75
                         A market based pay plan for the City of Irving was implemented in FY 2005-06. The pay plan
                         ties positions to area pay ranges in order to more accurately compensate individuals for the
                         market value of their skills and knowledge. Each year, a salary survey is conducted of
                         benchmark cities within the Metroplex and specific positions are adjusted as necessary to
                         maintain Irving’s pay structure in the 65th percentile of salaries measured against comparable
                         cities. Under this pay plan, general government pay grades are established at 11 steps with a
                         3.5% difference between steps, and a 5% differential between grades. In FY 2007-08, Police
                         and Fire civil service pay grades and steps were compressed from eleven to eight steps with a
                         5% difference between the steps.

                         Salaries and wages are budgeted at a staffing level of approximately 100% of filled positions in
                         FY 2011-12 for the General Fund.

                                            FY 2011-12 Staffing and Reorganization Changes

                         City Manager’s Office
                         Management Operations Director position moved to Strategic Services.

                         Financial Services
                         One Customer Service Representative position was eliminated.

                         Strategic Services
                         Department renamed to Strategic Services from Management Operations. Director position
                         moved from City Manager’s Office.

                         Planning and Inspections
All Funds Expenditures




                         Office Supervisor, Office Coordinator and Administrative Secretary positions were moved back
                         to Planning and Inspections from Economic Development.

                         Performance Team
                         The Budget and Compensation, Benefits and Risk Management orgs were moved to Financial
                         Services. Hiring and Recruiting org was created where personnel was originally in Strategic
                         Services. Two Senior Strategic Resources Specialist positions were eliminated.

                         Public Works
                         Civil Engineer, Graduate Engineer and Traffic Engineering Manager positions were eliminated.
                         Fifteen full-time streets positions were moved to Municipal Drainage Utility.

                         Corporate Communications
                         Print Services was moved from Corporate Communications to Information Technology.

                         Information Technology
                         One Audiovisual Technician position was eliminated.          Print Services was moved from
                         Corporate Communications.

                         Code Enforcement
                         A Code Enforcement Manager and two Property Code Officer positions were eliminated. An
                         Office Supervisor position was transferred to Management Operating.

                         Public Works Admin
                         The Intergovernmental Services org was renamed to Public Works Admin.




                                            FY 2011-12 Annual Operating Budget
                                                           76
                                                                                                   All Funds Expenditures
Real Estate Services
The Managing Director position was eliminated. Office Supervisor, Office Coordinator and
Administrative Secretary positions were moved back to Planning and Inspections.

Heritage and Museum
The Preservation and Development Coordinator position was eliminated.

Garage
One Facilities Maintenance Mechanic position was eliminated.

Irving Arts Center
Two part-time positions, Staff Assistant and Front of House Worker, were also eliminated. The
temporary Education Coordinator position created for the Genghis Khan exhibit was
eliminated.

Solid Waste Services Enterprise Fund
Two Equipment Operator positions and one Heavy Equipment Operator position were
eliminated.

Benefits
The Benefits category covers life insurance, health insurance, unemployment taxes, Medicare
and Social Security taxes, retirement benefits, and various employee allowance and
reimbursement accounts.

Total benefit costs are budgeted at $47.1 million, of which $14.9 million is allocated to health
insurance. For FY 2011-12 a 10% increase is budgeted for health insurance increases. This
cost increase will be split equally between the city and the employees. The city has also
managed to contain its costs by shifting a cumulative total 5% of the city’s health insurance
back to employees, of which 2% was allocated for this budget year. For the largest health plan,
the city will now cover 85% of the cost instead of 87% that was the prior year allocation.

The city provides employee retirement benefits through the Texas Municipal Retirement
System (TMRS). Full-time employees contribute 7% of their salary with the City providing a
2:1 match. For FY 2011-12, the city’s contribution to TMRS is budgeted at 10.58%. Changes
to TMRS approved by the state legislature restructured the funds of TMRS and reduced the
required contribution rates for most members. The city was able to reduce the TMRS
contribution from 16% in prior fiscal years down to 10.58% for employees but added an
additional 1.42% to the city’s Supplemental Benefit Plan (SBP), which took the place of social
security for a total 12% contribution. This was done to maintain parity between general
government employees with the firefighters pension fund, which covers all fire civil service
employees. Police civil service retirement is funded through TMRS, along with all General
Government employees.




                                  FY 2011-12 Annual Operating Budget
                                                 77
                         Supplies
                         Supply accounts provide for general supplies and equipment necessary for the operation of
                         an office or program. Supply accounts can range from general office supplies to computers
                         and minor apparatus. The cost of individual items must be below $5,000, the City’s
                         capitalization threshold. Major expenditures in this category are associated with Print Shop
                         operations, computer replacement, and the purchase of furniture and fixtures. In prior
                         years, efforts have been made to reduce expenditures in supply accounts through office
                         efficiencies. Fiscal Year 2011-12 continues this practice. General Fund expenditures for FY
                         2011-12 are $4,056,158, or 2.41% of the total General Fund budget. Supply accounts total
                         $7,001,165 citywide, $892,727 below from FY 2010-11 or a 11.3% decrease.

                         Parts and Outside Work
                         This category accounts for the purchase of parts, fuel, and services related to the operation
                         of the City’s garage and maintenance of the City’s fleet. The national recession has
                         significantly impacted fuel and fuel related product costs. Costs have varied and been
                         volatile since 2008. Fuel costs have been budgeted at $4.00 per gallon in FY 2011-12.
                         This resulted in an increase of $1,223,408 or 23.67%. The Parts and Outside Work section
                         comprises $6,393,063, or 1.35%, of the total City budgeted expenditures.

                         Maintenance
                         This category provides for the costs associated with maintenance to structures and
                         equipment. Maintenance is 5.6% of the General Fund budget, or $9,366,493. For all funds
All Funds Expenditures




                         combined, Maintenance is budgeted at $15,064,968, making up 3.2% of the total
                         expenditure budget.

                         Structure Maintenance is associated with the maintenance and repair of City owned and
                         occupied buildings and infrastructure such as streets, bridges, water and sewer lines, storm
                         sewers, parks, and other city maintained facilities. Water tower rehabilitation and
                         improvements to City buildings are expensed from these accounts. Structure maintenance
                         funding within the Water and Sewer System Fund is used to maintain meters, settings, fire
                         hydrants, and other structures involved in the transfer, treatment, and distribution of water.

                         Equipment Maintenance includes the maintenance costs of equipment, installations,
                         furniture, and fixtures. Vehicle maintenance is the largest component of this category. Each
                         department budgets for expected garage (fuel and maintenance) costs as part of its
                         operating budget.

                         Water Purchase and Treatment

                         A large portion of the Water and Sewer System Fund budgeted expenditures is in the
                         purchase of water from the City of Dallas ($2.5 million) and in the treatment of water ($9.2
                         million) and wastewater ($14.9 million). Costs for water purchase and treatment from
                         Dallas Water Utilities are projected to increase by 9% and sewer treatment costs from
                         Trinity River Authority (TRA) are projected to increase by 2%. These increases are
                         factored into the FY 2011-12 budget. Expenditures have shifted from the purchase of raw
                         water from the City of Dallas to treatment costs due to the completion of the Lake
                         Chapman pipeline in 2004. This pipeline reduces the City’s dependence on other cities for
                         the provision of water to its citizens with 85% of raw water being supplied by Lake
                         Chapman. Dallas Water Utilities provides water treatment for all of Irving’s water supply.



                                           FY 2011-12 Annual Operating Budget
                                                          78
                                                                                                All Funds Expenditures
Utilities

More than half of the City’s utility costs are absorbed by the General Fund. In FY 2008-09,
the City contracted with a new electric provider at half the cost of previous provider. This
savings along with energy efficient measures have been instrumental in maintaining a
structurally balanced budget without any disruption of city services. The General Fund is
budgeted to spend $6,455,949 or 3.8% of its budget in FY 2011-12, on electricity, water,
and natural gas. For all funds, $12,008,832 is budgeted for FY 2011-12, 2.5% of the total
budget.

Outside Services
In an effort to be more transparent and create a more user-friendly document,
miscellaneous services was broken out into three separate line items of utilities, outside
services and miscellaneous services. Outside services include outside work and services
performed by third parties apart from city staff. Outside services account for 4.9% of the
General Fund budget or $8,224,313. Outside services citywide total $37,773,899 or 8.0% of
total city budget.

Miscellaneous Services
Miscellaneous Services make up a wide variety of expenditures. General Fund expenditures
in this section are budgeted to be $12,934,396. This makes up 7.7% of the General Fund
budget. For all funds, this category is budgeted at $31,393,689 or 6.6% of total budget.

Miscellaneous Services include equipment rentals, insurance, maintenance agreements,
travel and training, and various specialty expenses. Travel and training expenditures were
carefully reviewed, and emphasis was placed on direct training to enhance job-related skills
and practices, and training necessary to acquire and maintain professional certifications.

The City’s funding for self insurance casualty coverage, property insurance and fidelity
insurance are covered within this category. Fees paid to bond attorneys, fiscal agents, and
other consultants, as well as the remittance to the Dallas County Appraisal District and
reimbursements to various Tax Increment Financing District entities are also included in this
section.
A large component of miscellaneous services are contractual rebate payments for economic
development incentives to attract and retain large employers within the city. These
incentives are typically a rebate to cover property and sales tax revenue back to the city by
the businesses. For FY 2011-12, contractual rebate are budgeted at $7.2 million, a 13.8%
increase from prior year.

Other charges include membership and dues, certain reimbursable expenditures, and
transfers between funds.




                                 FY 2011-12 Annual Operating Budget
                                                79
                         Capital
                         This category includes major expenditures, in excess of $5,000, with a useful life greater than
                         one year. Items in this category include vehicle purchases or upgrades, equipment, office
                         machinery, information technology, furniture and fixtures, buildings, land purchases and
                         improvements, and other infrastructure. Capital for FY 2011-12 is budgeted at 47,501,547
                         citywide or 12.2% of the total budget.

                         The majority of the expenditures, 89%, are in the bond funds for proposed general obligation
                         and revenue bond sales to fund the construction of the South Irving Library, park land
                         acquisition, participation in the DART TRE elevated rail line, the initial phase of the Public
                         Safety Radio and Data System replacements, water and sewer infrastructure improvements
                         and drainage improvements.

                         A detailed discussion of the Capital Improvement Program can be found in the FY 2011-12
                         Capital Improvement Program book, a supplement companion to the annual operating budget
                         book.

                         Debt Service
                         This category provides for the payment of principal and interest on the City’s debt. Debt
                         service is paid on General Obligation Bonds, Revenue Bonds, Certificates of Obligation, and
                         Tax Notes. In FY 2011-12, $56,721,096, which is 12.0% of the City’s total expenditure budget
                         has been projected for debt service. A detailed description of debt service and the Interest
All Funds Expenditures




                         and Sinking Funds will be discussed in further in the Debt Service section of this book starting
                         on page 377.




                                            FY 2011-12 Annual Operating Budget
                                                           80
                                                  Strategic Plan
                                      The City of Irving implemented a comprehensive Strategic Plan for the
                                      first time in FY 2006-07. For FY 2011-12 the plan has been operation for
                                      the sixth year was updated in conjunction with the operating budget and
                                      is referenced throughout this document.
         OUR VISION                   Departments have been assigned lead or supporting responsibilities for
                                      various goals. Within each department, each organization has been as-
                                      signed to a specific goal. These assignments determine how the City’s
  Irving will be the model for safe   operating budget is divided to show a budgeted amount for each strate-
  and beautiful neighborhoods, a      gic goal.
vibrant economy, and exceptional
 recreational, cultural and educa-    The following pages provide an overview of the 10 strategic goals and
        tional opportunities.         64 specific strategies developed by the City Council for the FY 2011-12
                                      fiscal year. A breakdown of the budget by goal and a matrix of depart-
                                      mental roles in the Strategic Plan has also been included in this section.

       OUR MISSION
 Deliver exceptional services and
                                      Strategic Goals:
 promote a high quality of life for
residents, visitors and businesses    1: Promote Excellence in Land Use and the Image of Irving’s Built and
                                         Natural Environment
                                      2: Nurture and Promote Vital, Vibrant Neighborhoods
                                      3: Cultivate an Environment Conducive to Strong, Successful Eco-
        OUR VALUES                       nomic Development to Enhance and Diversify Irving's Economic
                                         Base
•   We exhibit personal integrity     4: Set the Standard for a Safe and Secure City
    with every decision               5: Promote and Support Diversity in the Community
•   We serve by leading and lead
                                      6: Promote Effective Communication Among All Members of the Com-
    by serving
                                         munity
•   We show a high level of re-
    spect and concern for our co-     7: Promote Excellence in Irving’s Cultural, Recreational and Educa-
    workers and customers                tional  Environments
•   We encourage creativity and       8: Set the Standard for Sound Governance, Fiscal Management and
    innovation to improve our ef-        Sustainability
    fectiveness
                                      9: Enhance and Sustain Irving’s Infrastructure Network
•   We learn and grow in a pro-
    gressive work environment         10: Become a Successful, Environmentally Sustainable Community
•   We excel through desire, de-
    termination and dedication




                                    FY 2011-12 Annual Operating Budget
                                                   81
                 Each organization in the City’s budget was assigned to a strategic goal in order to track
                 budgeted expenditures by goal. These organizational budgets include transfers between
                 funds and can be tracked to the “Total Expenditures” line of the Funds by Service Type
                 worksheets on pages 54 to 57.

                 Organizational assignments were based on the primary duties of the organizations, rather
                 than a department’s primary or supporting role in the Strategic Plan. For example, many
                 organizations work to promote diversity (Goal 5), but it is not the primary duty of any one
                 organization.



                                                        Land Use                Vibrant
                                                           1%               Neighborhoods
                                       Environmental                              2%
                                                                                             Economic
                                       Sustainability
                                                                                            Development
                                             6%
                                                                                                4%


                                                                              Safe and Secure City
                                      Infrastructure
                                                                                     28%
                                           37%




                                                                                                     Communication
                                                                                                         1%
                                                                                   Culture and
                                                         Sound Governance          Recreation
                                                               12%                     9%




                 As shown in the pie chart above, Goal 9, Infrastructure, has the highest allocated budget.
                 This goal encompasses much of the Capital Improvement Program and also includes
                 several operating departments. The largest allocations in this goal are for Public Works,
Strategic Plan




                 including Water Utilities, and Information Technology.

                 Goal 4, set the standard for a safe and secure city, makes up the second largest portion of
                 this budget. All public safety expenditures, including as Police, Fire, Animal Services and
                 Municipal Court are contained within this goal.




                                  FY 2011-12 Annual Operating Budget
                                                 82
                                                                                                 Strategic Plan
The following sections discuss each goal in depth and the departments that work towards
these goals. Many departments include organizations that work toward different goals, and
the strategic goal summary at the beginning of each section will include all of the
organizations assigned that particular goal. This will allow the reader to understand the
allocation of funds within departments and among the strategic goals. The following is a
matrix, which illustrates how each department’s budget is allocated among the strategic goals.




                    Budget by Strategic Goal Team




The Strategic Plan is a 3-5 year plan. Strategies are reviewed annually. Completed strate-
gies are removed from the plan and new strategies are added. The following chart high-
lights the differences between the FY 10-11 and FY 11-12 strategies. The full actions for
each goal can be found under each of the following goal tabs.




                                 FY 2011-12 Annual Operating Budget
                                                83
                           FY10‐11 Strategies              (64 total)         Action           FY11‐12 Strategies             (65 total) 


                 Strategic Goal 1:  Promote Excellence in Land Use & the Image of Irving's Built and 
                 Natural Environment 

                   1.1    Improve the visual impression of the                          1.1  Improve the visual impression of the 
                          community (gateways, corridors and                                 community (gateways, corridors and 
                          intersections)                                                     intersections) 
                                                                               New      1.2  Continue strengthening development 
                                                                                             ordinances 
                 Strategic Goal 2:  Nurture and Promote Vital, Vibrant Neighborhoods 

                   2.1    Develop and implement effective code                          2.1  Develop and implement effective code 
                          enforcement strategies to reduce disor‐                            enforcement strategies to reduce disor‐
                          der, enhance visual appearance, and                                der, enhance visual appearance, and 
                          improve overall health and safety in the                           improve overall health and safety in 
                          city                                                               the city 
                   2.2    Expand Neighborhood Enhancement                               2.2  Expand Neighborhood Enhancement 
                          Program                                                            Program 
                   2.3    Enhance affordable housing‐related initia‐                    2.3  Enhance affordable housing‐related ini‐
                          tives                                                               tiatives 

                 Strategic Goal 3:  Cultivate an Environment Conducive to Strong, Successful Economic 
                 Development 

                   3.1    Promote Irving as a visitor destination                       3.1  Promote Irving as a visitor destination 

                   3.2    Leverage Economic Development incen‐                          3.2  Leverage Economic Development incen‐
                          tives to maximize retention and recruit‐                            tives to maximize retention and recruit‐
                          ment opportunities                                                  ment opportunities 
                   3.3    Promote long‐term revitalization and                          3.3  Promote long‐term revitalization and 
Strategic Plan




                          redevelopment of targeted areas                                     redevelopment of targeted areas 
                   3.4    Continue an aggressive retention program                      3.4  Continue an aggressive retention pro‐
                          with Irving's existing businesses                                   gram with Irving's existing businesses 

                   3.5    Continue an aggressive recruitment pro‐                       3.5  Continue an aggressive recruitment pro‐
                          gram to bring new, targeted industry                                gram to bring new, targeted industry 
                          businesses to Irving                                                businesses to Irving 
                   3.6    Support and provide growth opportuni‐                         3.6  Support and provide growth opportuni‐
                          ties for small businesses                                           ties for small businesses 
                   3.7    Create an environment that will enhance                       3.7  Create an environment that will enhance 
                          the retail growth and expansion                                     the retail growth and expansion 

                   3.8    Maintain a positive business environment                      3.8  Maintain a positive business environment 

                 Strategic Goal 4:  Set the Standard for a Safe and Secure City 

                   4.1    Decrease crime and disorder through                           4.1  Decrease crime and disorder through 
                          proactive approaches                                                proactive approaches 



                                        FY 2011-12 Annual Operating Budget
                                                       84
                                                                                                                            Strategic Plan
          FY10‐11 Strategies              (64 total)         Action            FY11‐12 Strategies             (65 total) 


  4.2     Build effective community partnerships                        4.2   Build effective community partnerships 

                                                              New       4.3  Reduce crime and increase quality of life 
                                                                              in multi‐family communities and sur‐
                                                                              rounding areas 

  4.3    Improve motorist safety                        Renumber 4.4    4.4  Improve motorist safety 
  4.4     Increase operational efficiency               Renumber 4.5    4.5   Increase operational efficiency 
  4.5    Enhance animal services to promote resi‐ Renumber 4.6          4.6  Enhance animal services to promote resi‐
         dent safety and ensure that animals are                              dent safety and ensure that animals are 
         provided a safe and healthy environment                              provided a safe and healthy environment 


  4.6     Enforce Municipal Court orders                Renumber 4.7    4.7   Enforce Municipal Court orders 

                                                              New       4.8  Maximize efficient workflow and enhance 
                                                                              customer experience through training 
                                                                              and technology 

  4.7     Implement initiatives to prevent fire and  Renumber 4.9       4.9   Implement initiatives to prevent fire and 
         EMS incidents                                                        EMS incidents 

  4.8    Enhance delivery of effective emergency  Renumber 4.10  4.10  Enhance delivery of effective emergency 
         services                                                      services 
  4.9    Promote public safety in the built environ‐ Removed               
         ment                                                                   
Strategic Goal 5:  Promote and Support Diversity in the Community 

  5.1    Expand organizational and community                            5.1  Expand organizational and community 
         knowledge of cultural differences                                    knowledge of cultural differences 

  5.2    Increase minority‐ and women‐owned                             5.2  Increase minority‐ and women‐owned 
         business participation for city purchases                            business participation for city purchases 
         and contracts                                                        and contracts 

Strategic Goal 6:  Promote Effective Communication Among All Members of the Com‐
munity 

  6.1    Communicate key city strategies and mes‐                       6.1  Communicate key city strategies and 
         sages to residents and stakeholders                                  messages to residents and stakeholders 

  6.2    Expand the use of technology to effec‐                         6.2  Expand the use of technology to effec‐
         tively communicate with the community                                tively communicate with the community 

  6.3    Enhance communication with city em‐                            6.3  Enhance communication with city em‐
         ployees                                                              ployees 
  6.4    Strengthen media relations                                     6.4  Strengthen media relations 

  6.5    Enhance communications with neighbor‐                          6.5  Enhance communications with neighbor‐
         hood associations                                                    hood associations 



                                              FY 2011-12 Annual Operating Budget
                                                             85
                           FY10‐11 Strategies              (64 total)          Action                FY11‐12 Strategies             (65 total) 


                 Strategic Goal 7:  Promote Excellence in Irving's Cultural, Recreational and Educational 
                 Environments 

                   7.1    Create innovative recreational, educational                    7.1  Create innovative recreational, educa‐
                          and cultural programs                                                 tional and cultural programs 
                   7.2    Implement the comprehensive library mas‐                       7.2  Implement the comprehensive library 
                          ter plan                                                              master plan  
                   7.3    Address the multiple needs of aging and                        7.3  Address the multiple needs of aging and 
                          disabled population                                                   disabled population 
                   7.4    Plan, design and implement park and trail                      7.4  Plan, design and implement park and trail 
                          improvements                                                          improvements 
                   7.5    Explore design alternatives for develop‐                       7.5  Explore design alternatives for develop‐
                          ment of a City Historical Museum                                      ment of a city historical museum 


                 Strategic Goal 8:  Set the Standard for Sound Governance, Fiscal Management and Sus‐
                 tainability 

                   8.1    Institute a holistic customer service phi‐                     8.1  Institute a holistic customer service phi‐
                          losophy throughout the organization                                   losophy throughout the organization 

                   8.2    Develop partnerships and relationships    Moved as an                   
                          with other cities and government entities Action under 
                                                                        8.10 
                   8.3    Implement programs to recruit and retain    Wording            8.3  Implement programs to recruit and retain 
                          a qualified and diverse workforce           changed                   a skilled and diverse workforce 

                   8.4    Provide learning opportunities to maximize                     8.4  Provide learning opportunities to maxi‐
                          employee development and leadership                                   mize employee development and leader‐
                                                                                                ship 
                   8.5    Implement leading‐edge practices for                           8.5  Implement leading‐edge practices for 
                          achieving quality and performance excel‐                              achieving quality and performance excel‐
Strategic Plan




                          lence                                                                 lence 

                   8.8    Implement programs to reduce organiza‐                         8.8  Implement programs to reduce organiza‐
                          tional risks                                                          tional risks 
                   8.6    Improve staff efficiencies through technol‐                    8.6    Improve staff efficiencies through technol‐
                          ogy                                                                   ogy 

                   8.7    Protect the city's financial integrity and                     8.7  Protect the city's financial integrity and 
                          credit worthiness                                                     credit worthiness 
                  8.10  Advance the city's legislative interests              Wording    8.10  Advance the city's legislative interests and 
                                                                              Changed           develop partnerships and relationships 
                                                                                                with other government entities 


                   8.9    Develop and implement cost‐containment              Wording    8.9  Implement employee benefits and services 
                          strategies for employee benefits ensuring a         Changed           that promote financial security and control 
                          competitive and comprehensive benefits                                cost 
                          package 
                  8.11  Enhance strategic management and pro‐                 Wording    8.11  Enhance strategic management and pro‐
                          mote efficiencies throughout Fleet Services         Changed           mote efficiency throughout fleet services 




                                           FY 2011-12 Annual Operating Budget
                                                          86
                                                                                                                              Strategic Plan
          FY10‐11 Strategies              (64 total)         Action              FY11‐12 Strategies             (65 total) 


 8.12  Enhance the quality of decision making with                      8.12  Enhance the quality of decision making 
         legal representation and support                                      with legal representation and support 

 8.13   Coordinate, publish and record municipal                        8.13   Coordinate, publish and record municipal 
       legislation                                                            legislation  
 8.14   Promote transparent open government                  Wording    8.14   Promote transparent and open govern‐
                                                             Changed          ment  
 8.15   Promote department participation in exe‐                        8.15   Promote department participation in exe‐
         cuting Council‐driven progress                                        cuting council‐driven progress  


 8.16   Manage records retention and destruction                        8.16   Manage records retention and destruction  

Strategic Goal 9:  Enhance and Sustain Irving's Infrastructure Network 


  9.1    Enhance and sustain the water distribution                     9.1  Enhance and sustain the water distribution 
         system                                                                system 
  9.2    Enhance and sustain the wastewater collec‐                     9.2    Enhance and sustain the wastewater col‐
         tion system                                                           lection system 
  9.3    Enhance and sustain the water supply sys‐                      9.3    Enhance and sustain the water supply sys‐
         tem                                                                   tem 
  9.4    Provide a safe and efficient transportation                    9.4    Provide a safe and efficient transportation 
         system                                                                system 
  9.5    Expand landfill use and development                            9.5    Expand landfill use and development 
  9.6    Execute the Capital Improvement Program                        9.6  Execute the Capital Improvement Program 
         (CIP)                                                                 (CIP) 
  9.7    Enhance and sustain a comprehensive                            9.7  Enhance and sustain a comprehensive 
         building maintenance plan                                             building maintenance plan  

  9.8    Implement a comprehensive master plan                          9.8  Implement a comprehensive master plan 
         for city technology                                                   for city technology  
  9.9    Enhance and sustain the drainage system                        9.9  Enhance and sustain the drainage system 

Strategic Goal 10:  Become a Successful, Environmentally Sustainable Community 


 10.1  Promote energy efficiency throughout the                         10.1  Promote energy efficiency throughout the 
       city                                                                    city 
 10.2  Improve the environment as it relates to air                     10.2  Improve the environment as it relates to air 
       quality                                                                 quality 
 10.3  Promote water conservation and the in‐                           10.3  Promote water conservation and the in‐
       formed use of water to minimize waste                                   formed use of water to minimize waste 

 10.4  Improve refuse collection and recycling                          10.4  Improve refuse collection and recycling 
       services                                                                services 
 10.5  Promote environmentally sustainable be‐                          10.5  Promote environmentally sustainable be‐
       havior through educational and outreach                                 havior through educational and outreach 
       programs                                                                programs 
 10.6  Ensure community compliance with envi‐                           10.6  Ensure community compliance with envi‐
         ronmental regulatory requirements                                     ronmental regulatory requirements 



                                             FY 2011-12 Annual Operating Budget
                                                            87
FY 2011-12 Annual Operating Budget
               88
                                                          Strategic Goal 1
                                                    Promote Excellence in Land
                                                   Use and the Image of Irving’s
    Associated Departments
----------------------------------------------
                                                   Built and Natural Environment
                                                 Addressing the challenges of growth and change in the city’s physical
•   Planning and Inspections                     landscape is required for Irving to remain successful. Ensuring that
                                                 public and private property is harmoniously used, maintained, and
                                                 presented within the City will continue to attract businesses and
                                                 visitors while meeting the needs of Irving’s residents. Responsible
                                                 policies and planning will act to both guide the expansion of economic
                                                 development and facilitate the revitalization of Irving’s older sectors.
                                                 The following strategies are associated with Strategic Goal 1. Specific
                                                 activities that are used to complete each strategy can be found on the
                                                 following pages. Strategies that are in bold are key focus areas for FY
                                                 2011-12.


                                                 1.1 Improve the visual impression of the community (gateways,
                                                     corridors and intersections)




                                             FY 2011-12 Annual Operating Budget
                                                            89
                   Strategies and Actions
                   Strategic Goal 1: Promote Excellence in Land Use and the Image of Irving's Built and Natural Environment
                   Team Leader:  Steve Reed
                    FY11‐12                           FY11‐12                  Key
                   Reference                Strategies / Actions / Tasks      Focus        Primary        Start    Target End                 Desired                             Performance 
                       #                                                      Area           Lead         Date        Date                    Outcome                              Measures
                   1.1         Improve the visual impression of the                   Paul Gooch
                               community (gateways, corridors and
                               intersections)

                   1.1.1       Continue planned enhancements of O'Connor              Casey Tate       6/1/2010    8/1/2012     A pedestrian oriented greenbelt along Percent of completed on
                               Road                                                                                             with a stone masonry wall to screen schedule/at or under budget
                                                                                                                                the adjacent home owners

                   1.1.2       Continue planned enhancements of MacArthur             Casey Tate       7/1/2010    3/1/2012     Enhancements to the median            Percent of completed on
                               Boulevard                                                                                        landscaping and intersections as well schedule/at or under budget
                                                                                                                                as screening walls to reduce noise
                                                                                                                                for the adjacent home owners

                   1.1.3       Continue planned enhancements of Irving Blvd           Casey Tate &     10/1/2011   9/30/2012    Plans identifying future                Percent of completed on
                                                                                      Robert Lawhorn                            enhancements                            schedule/at or under budget



                   1.1.4       Continue planned enhancements on Northgate             Casey Tate &     2/1/2010    9/1/2012     Enhancements to the median              Percent of completed on
                               Drive median - Carl Road to Tom Braniff                Robert Lawhorn                            landscaping and intersections in        schedule/at or under budget
                                                                                                                                association with the street
                                                                                                                                reconstruction

                   1.1.5       Develop a unified plan for Beltline corridor           Casey Tate &     4/1/2012    9/1/2012     Plans identifying future                Plan approved
                                                                                      Robert Lawhorn                            enhancements



                   1.1.6       Plan Hwy 183 entry markers                             Casey Tate       10/1/2011   9/30/2012    Enhancements to median in
                                                                                                                                association with highway construction
Strategic Goal 1




                                                          FY 2011-12 Annual Operating Budget
                                                                         90
                                     Planning & Inspections

                                            Gary Miller, Director
   Mission Statement

    Quality Development          The Planning and Inspections Department is comprised of three operat-
through Exceptional Service      ing divisions in addition to department administration:
                                 •   Development Services
                                 •   Field Operations
                                 •   Planning
                                 The Development Services Division is comprised of two work groups or
                                 sections: plan review and permits. The division is responsible for new
                                 business certificate of occupancy issuance; contractor license regula-
                                 tion; construction permit plan review; utility release management; and
                                 related administrative support functions.

                                 The Field Operations Division is comprised of three sections: 1) build-
                                 ing inspections, 2) electrical inspections, and 3) plumbing/mechanical
                                 inspections. All inspector groups perform energy conservation and ero-
                                 sion control inspections.

                                 The Planning Division analyzes and coordinates new development ap-
                                 plications including zoning changes; subdivision platting; setback,
                                 fence and landscape variances; multifamily concept plans and street
                                 name changes; administers other land development-related ordi-
                                 nances; maintains the Comprehensive plan; and coordinates census
                                 and other demographic information.

                                 The Department has direct administrative responsibility for three City
                                 Council appointed boards and commissions:

                                 •   Planning and Zoning Commission
                                 •   Construction Board of Appeals
                                 •   Zoning Board of Adjustments

                                 Department FY 2010-11 Results
    Department at a
       Glance:                   •   Adopted State Highway 183 Overlay District ordinance
                                 •   Adopted ordinance requiring new utilities to be installed under-
   FY 2011-12 Budget                 ground
                                 •   Adopted amendments to sign ordinance
        $2,455,749
                                 •   Adopted amendments to dumpster ordinance
  Full Time Employees            •   Adopted amendments to non-depository financial institutions ordi-
           30                        nances
                                 •   Initiated amendments to regulations related to group homes


                              FY 2011-12 Annual Operating Budget
                                             91
                         Department FY 2010-11 Accomplishments, Cont.
                         •   Performed 41,166 field inspections (last complete calendar year)
                         •   Performed 4,911 plan reviews (last complete calendar year)
                         •   Reviewed 114 development applications (last complete calendar year)
                         •   Assisted in preparation of Neighborhood Enhancement Incentive program
                         •   Began analysis of 2010 Census data
                         •   Received Planning Excellence Recognition from Texas Chapter of American Planning As-
                             sociation (3rd consecutive year)
                         •   Initiated amendments to Airport/State Highway 161 Overlay District ordinance
                         •   Initiated amendments to Heritage Crossing Redevelopment District ordinance
                         •   Initiated application submittals online and payment of permits through the phone system
                         •   Staff elected to president of North Texas Chapter International Code Council and vice-
                             president of Building Officials Association of Texas

                         Department FY 2011-12 Strategic Actions
                         •   Ongoing key performance indicators
                             • Goal 3 Economic Development: Sustain “speed to market” process cycle times
                             • Goal 4 Safe City: Continue application of building safety construction code; maintain
                                 ISO rating of 2/2
                             • Goal 8 Sound Governance: Improve customer service delivery
                         •   Goal 1 Land Use: Complete amendments to Airport/State Highway 161 Overlay District
                             ordinance
                         •
Planning & Inspections




                             Goal 1 Land Use: Complete amendments to Heritage Crossing Redevelopment District
                             ordinance
                         •   Goal 2 Neighborhoods: Complete amendments to zoning regulations related to group
                             homes
                         •   Goal 4 Safe City: Amend the 2009 edition of the construction codes and initiate their
                             adoption




                         Key Performance Indicators

                                                                          2009-10          2010-11       2011-12
                                                                          ACTUAL         ESTIMATED       TARGET

                         Speed to Market rating                              N/A             1.07           1.00

                         Construction codes application
                         Plan review & inspections quality control           N/A             0.97           0.90

                         Insurance Services Office Rating                    2/2              2/2           2/2

                         Customer service delivery                           N/A             1.05           1.00




                                           FY 2011-12 Annual Operating Budget
                                                          92
                                                                                         Planning & Inspections
 Revenue Summary by Category


                              FY 2009-10       FY 2010-11    FY 2010-11    FY 2011-12
                               ACTUAL          ADOPTED       ESTIMATED     ADOPTED

ZONING AND DEVELOPMENT        $    48,120      $    54,531   $    55,031   $   555,675
FINES AND PERMITS             $ 1,687,814      $ 1,990,062   $ 2,153,298   $ 2,269,380
SALE OF GOODS                 $       598      $       950   $     2,650   $     1,000
MISCELLANEOUS REVENUE         $     1,466      $     9,000   $     1,000   $     1,000
DEPARTMENT TOTAL              $ 1,737,998      $ 2,054,543   $ 2,211,979   $ 2,827,055


 Expenditure Summary by Category



                 Equipment     Miscellaneous
                Maintenance        2%
                    2%
           Supplies
             2%
                      Benefits
                       18%


                                       Salaries and Wages
                                               76%




                             FY 2009-10        FY 2010-11    FY 2010-11    FY 2011-12
                              ACTUAL           ADOPTED       ESTIMATED     ADOPTED

SALARIES AND WAGES           $ 1,804,721    $ 1,699,181      $ 1,718,412   $ 1,856,171
BENEFITS                     $ 495,621      $ 555,365        $   487,677   $   455,057
SUPPLIES                     $    71,551    $    71,502      $    41,932   $    38,610
EQUIPMENT MAINTENANCE        $    41,998    $    59,017      $    59,467   $    58,992
UTILITIES                    $       145    $     7,398      $         -   $       689
OUTSIDE SERVICES             $    13,027    $    35,000      $    12,500   $     5,000
MISCELLANEOUS SERVICES       $    34,899    $    56,020      $    52,200   $    41,230
TRANSFERS                    $         -    $         -      $         -   $         -
DEPARTMENT TOTAL             $ 2,471,962       $ 2,483,482   $ 2,372,188   $ 2,455,749

                            FY 2011-12 Annual Operating Budget
                                           93
                         Expenditure Summary by Organization

                                                                                            Administration
                                        Planning                                                11%
                                          26%                                                                Development
                                                                                                               Services
                                                                                                                26%
                                                              Field Operations
                                                                    37%




                                      ACCOUNT                  FY 2009-10         FY 2010-11 FY 2010-11    FY 2011-12
                         ORG          SUMMARY                   ACTUAL             ADOPTED ESTIMATED       ADOPTED
                          1102 Administration                 $    219,248        $ 218,257 $ 205,451 $        269,914
                          1112 Development Services           $    718,954        $ 641,768 $ 571,668 $        649,246
                          1113 Field Operations               $    873,026        $ 933,397 $ 928,532 $        909,469
Planning & Inspections




                          1121 Planning                       $    650,884        $ 690,060 $ 666,537 $        627,120
                          1131 Planning and Research          $       (150)       $         - $         - $           -
                         TOTAL                                $ 2,461,962         $ 2,483,482 $ 2,372,188 $ 2,455,749


                                $1,000,000
                                 $900,000
                                 $800,000
                                 $700,000
                                 $600,000
                                 $500,000
                                 $400,000
                                 $300,000
                                 $200,000
                                  $100,000
                                        $-
                                 $(100,000)
                                               AdministrationDevelopment   Field                Planning     Planning and
                                                               Services  Operations                           Research

                                             2009-10 Actual     2010-11 Adopted      2010-11 Estimated     2011-12 Adopteed




                                          FY 2011-12 Annual Operating Budget
                                                         94
                                                                                           Planning & Inspections
Department Staffing
                                                                Funded Positions
                                                      2009-10       2010-11      2011-12
      Department Total                                   38             27          30
       Full-Time Employees                               38             27          30
       Part-Time (PT) Employees                          0              0           0
      Org 1102: Administration                            1             1            2

       Planning and Inspections Director                  1             1            1
       Office Supervisor***                               0             0            1
      Org 1112: Development Services                     11             10          10
       Development Services Manager                       1             1            1
       Permit Specialist                                  5             4            4
       Chief Plans Examiner **                            1             1            0
       Senior Plans Examiner                              1             1            1
       Commerical Plans Examiner                          1             1            1
       Plan Review Coordinator                            2             2            2
       Building Inspector                                 0             0            1
      Org 1113: Field Operations                         10             10          11

       Field Operations Manager                           1             1            1
       Chief Electrical Inspector                         1             1            1
       Chief Plumbing and Mechanical Inspector            1             1            1
       Senior Electrical Inspector                        1             1            1
       Senior Plumbing and Mechanical Inspector           1             1            1
       Chief Building Inspector                           1             1            1
       Senior Building Inspector                          1             1            1
       Building Inspector**                               3             3            2
       Electrical Inspector                               0             0            1
       Planner                                            0             0            1
      Org 1121: Planning                                  7             6            7
       Planning Manager                                   1             1            1
       Development Coordinator                            1             0            0
       Chief Planner                                      1             1            1
       Senior Planner                                     2             2            1
       Planner                                            2             2            2
       Administrative Secretary***                        0             0            1
       Office Coordinator***                              0             0            1

      Staffing Notes:
      FY 2009-10 Personnel Changes:
          One Permit Specialist position moved to Customer Service

      FY 2010-11 Personnel Changes:
          Development Coordinator position eliminated
          Office Supervisor, Administrative Secretary and Office Coordinator positions
          moved to Economic Development

      FY 2011-12 Personnel Changes:
        **Positions currently frozen. One Building Inspector position is frozen
        ***Moved personnel in from Economic Development




                             FY 2011-12 Annual Operating Budget
                                            95
                                     Planning & Inspections

                                                                                                                           Planning and Inspections 
                                                                                                                                   Director




                                                                            Office Supervisor                              Field Operations                                                    Development Services 
                                       Planning Manager
                                                                                (on loan)                                      Manager                                                               Manager
                                                                                                                                                                                                                       Organization Chart




                                                                                                                                                                       Chief Plans Examiner 
                                                                                                Chief Building Inspector                                                      (vacant)
                                                          Administrative                                                                       Chief Plumbing/Mech. 
                                                            Secretary                                                                                 Inspector
                                                                                                    Senior Building                                                    Senior Commercial 




               96
                                                                                                      Inspector                                                          Plans Examiner
                                                     Office Coordinator                                                                          Sr Plumbing/Mech. 
                                                                                                                                                      Inspector
                                                                                                  Building Inspector 
                                                                                                        (MDU)                                                           Commercial Plans 
                                                                                                                                                                           Examiner
                                                                                                                                                  Building Inspector
                                                          Chief Planner
                                                                                                                                                                          Plan Review 
                                                                                                                                                                         Coordinator (2)
                                                           Planner (2)                              Chief Electrical 




FY 2011-12 Annual Operating Budget
                                                                                                                                                   Senior Planner
                                                                                                      Inspector


                                                                                                   Senior Electrical                                                    Building Inspector
                                                                                                      Inspector
                                                          Senior Planner
                                                                                                  Electrical Inspector 
                                                                                                                                                                       Permit Specialist (4)
                                                                                                        (vacant)
                                                           Strategic Goal 2
                                                      Nurture and Promote Vital,
                                                       Vibrant Neighborhoods
    Associated Departments
---------------------------------------------
-                                                 A key component to sustaining Irving as a vigorous and healthy commu-
                                                  nity is fostering and maintaining strong, vibrant neighborhoods. Safe ar-
                                                  eas to live with well-ordered housing, ample amenities, and neighbor-
•   Code Enforcement                              hood pride enhance the quality of life for residents. Efforts to strengthen
                                                  code compliance, empower neighborhood associations, and invigorate
•   Housing and Human Services                    established neighborhoods will help provide Irving residents with better
                                                  places to live. The following strategies are associated with Strategic
                                                  Goal 2. Specific activities that are used to complete each strategy can
                                                  be found on the following pages. Strategies that are in bold are key fo-
                                                  cus areas for FY 2011-12.


                                                  2.1 Develop and implement effective code enforcement strategies
                                                     to reduce disorder, enhance visual appearance, and improve
                                                  overall health and safety in the city

                                                  2.2 Expand the neighborhood enhancement program (NEP)

                                                  2.3 Enhance affordable housing and housing related initiatives




                                                FY 2011-12 Annual Operating Budget
                                                               97
                   Strategies and Actions
                   Strategic Goal 2: Nurture and Promote Vital, Vibrant Neighborhoods
                   Team Leader:  Chris Hooper
                    FY11‐12                          FY11‐12                       Key
                   Reference               Strategies / Actions / Tasks           Focus        Primary         Start    Target End                  Desired                              Performance 
                       #                                                          Area           Lead          Date        Date                     Outcome                               Measures
                   2.1         Develop and implement effective code                       Chris Hooper
                               enforcement strategies to reduce disorder,
                               enhance visual appearance, and improve
                               overall health and safety in the city


                   2.1.1       Elevate residential and commercial property code           Darrell Hammond   10/1/2011   9/30/2012    Reduce residential and commercial       Percent of property code
                               enforcement                                                                                           code violations throughout the city     violations without active case;
                                                                                                                                                                             percent of proactive cases-Target
                                                                                                                                                                             <5%; percent of sub-districts with
                                                                                                                                                                             C or D rating


                   2.1.2       Enhance multifamily program                                Mike Edwards      10/1/2011   9/30/2012    Eliminate or reduce code violations at Percent of proactive inspections -
                                                                                                                                     multifamily properties                 Target >60%

                   2.1.3       Improve building standards program results                 Marianna Maberry 10/1/2011    9/30/2012    Decrease in the number of           Number of cases closed - Target
                                                                                                                                     substandard or dangerous structures 18 per month; Percent of cases
                                                                                                                                     in the city                         proactively generated

                   2.1.4       Enhance health inspections program                         Darrell Hammond   10/1/2011   9/30/2012    Improve health and safety for the   Average food score - Target >87
                                                                                                                                     public                              points; percent of failing food
                                                                                                                                                                         scores; percent of proactive
                                                                                                                                                                         inspections
                   2.1.5       Expand community outreach program                          Mike Edwards      10/1/2011   9/30/2012    Increase the number of rehab/repair Total number of rehab/repair
                                                                                                                                     projects and partnerships           projects per year - (annual). Target
                                                                                                                                                                         >10
                   2.1.6       Improve customer service delivery                          Darrell Hammond   10/1/2011   9/30/2012    Improve customer service            Percent of customer surveys with
                                                                                                                                     satisfaction rating                 rating of "good" or better-
                                                                                                                                                                         (annual). Target >90%

                   2.1.7       Expand department training                                 Darrell Hammond   10/1/2011   9/30/2012    Continued on-going staff            Total number of department training
                                                                                                                                     development in knowledge and skills topics/cross-training classes -
                                                                                                                                                                         (annual)

                   2.2         Expand Neighborhood Enhancement                            Chris Hooper
                               Program (NEP)

                   2.2.1       Implement Phase I of Tudor Lane NEP                        Galen Price       7/1/2010    12/31/2011 Redevelopment and stabilization of        Percent increase in property tax
                                                                                                                                   neighborhood                              revenue

                   2.3         Enhance affordable housing related                         Chris Hooper
                               initiatives

                   2.3.1       Provide housing initiatives that promote                   Galen Price       10/1/2011   9/30/2012    Increased accessibility to affordable Percent of clients successfully
                               homeownership                                                                                         housing; increase to tax base         meeting monthly mortgage
                                                                                                                                                                           payment on time-Target >85%; %
                                                                                                                                                                           of housing applications in process
Strategic Goal 2




                                                                                                                                                                           within 10 days of submittal date


                   2.3.2       Enhance/support programs to combat                         Vicki Ebner       10/1/2011   9/30/2012    Overall reduction in poverty; fewer     90% of clients experiencing an
                               poverty/homelessness                                                                                  residents living in crisis situations   increase in self sufficiency

                   2.3.3       Improve home restoration program                           Galen Price       10/1/2011   9/30/2012    Neighborhood stabilization; increase Percent of homes maintaining
                                                                                                                                     value of housing stock               repairs after 10 months-Target
                                                                                                                                                                          100%; % home restoration jobs
                                                                                                                                                                          completed by target date


                   2.3.4       Ensure compliance, efficiency and effective                Chris Hooper      10/1/2011   9/30/2012    Greater capacity for partner            Percent of social service agency
                               expenditure and reimbursement of all program                                                          agencies; increase efficiency of        reimbursements submitted to
                               funds                                                                                                 social service provision                Financial Services within 10 days -
                                                                                                                                                                             Target >90%




                                                         FY 2011-12 Annual Operating Budget
                                                                        98
                                            Code Enforcement
                                                         Chris Hooper,
         Our Vision                                      Acting Director
We will be recognized as a top           In addition to the Administrative Team, the
agency in our field by transform-        Code Enforcement Department is comprised
 ing Irving into a leading city for      of four divisions:
             everyone
                                         Property Code
                                         The Property Code Team works towards the
        Our Mission                      abatement of code violations on commercial,
                                         residential and vacant properties throughout
                                         the city.
Enhance the quality of life for all
       people in Irving                  Health
                                         The Health Team conducts inspections at food establishments, child-
                                         care facilities, nursing homes and swimming pools.
         Our Values
                                         Building Standards
                                         The Building Standards Team works substandard and dangerous
Provide superior service through
                                         structures throughout the city. Property owners failing to voluntarily
   integrity and commitment
                                         bring structures into compliance are brought before the Building and
                                         Standards Commission for further action.

                                         Multifamily
                                         The Multifamily Team is primarily focused on inspections at apart-
                                         ments, 4-plexes, hotels and manufactured housing. Properties with
                                         substantial substandard or dangerous conditions may be subjected
                                         to comprehensive team inspections.


                                         Code Enforcement delivers exceptional services in support of
                                         the following Strategic Plan goals:

                                         Goal 2: Nurture and Promote Vital, Vibrant Neighborhoods
                                         Goal 4: Set the Standard for a Safe and Secure City
       Department at a
          Glance:
                                         Our Customers Are:
      FY 2011-12 Budget
                                         • Residents
           $2,136,418                    • Visitors
                                         • Property Owners
     Full Time Employees                 • Business Owners
              35



                                      FY 2011-12 Annual Operating Budget
                                                     99
                   Our Customers Expect:
                   • Residents expect that we constantly strive to enhance their quality of life, and protect
                      their health and safety
                   • Visitors expect a clean, beautiful, and safe environment to visit
                   • Business and property owners expect excellent customer service as well as education
                      and consistent enforcement of the codes

                   We obtain the Voice of the Customer by:
                   • Hosting neighborhood meetings
                   • Conducting customer surveys
                   • Obtaining feedback from the annual Resident Survey
                   • Monitoring and responding to complaints received

                   FY 2010-11 Results
                   •   9,202 Property Code cases closed
                   •   97.5% voluntary compliance achieved
                   •   Prioritized enforcement on lower rated sub-districts
                   •   12,102 temporary signs removed
                   •   220 Building Standards cases closed
                   •   65 demolitions
                   •   48 total properties improved risk rating
                   •   139 properties cleaned by the Community Service Worker program
                   •   81.7 “good” or better customer service rating
                   •   Continued focus on corridors
                   •   Weekend monitoring of compliant line
                   •   6th annual Community Fest participation
                   •   Annual BPI Conference participation
                   •   Participated in Great Days of Service program with churches and other volunteers
Code Enforcement




                   •   Partner with Police on continued Convenience Store Crime Prevention program enforce-
                       ment
                   •   Partner with KIB to assist Code to cleanup projects
                   •   Code Cadet citizen volunteer program initiated
                   •   Proposed Food Ordinance amendment in process




                   Department FY 2011-12 Strategic Actions:
                   •   2.1.1 Elevate residential and commercial code enforcement
                   •   2.1.2 Enhance Multi-Family program
                   •   2.1.3 Improve Building Standards program results
                   •   2.1.4 Enhance Health Inspection program
                   •   2.1.5 Expand Community Outreach program
                   •   2.1.6 Improve customer service delivery
                   •   2.1.7 Expand department training




                                     FY 2011-12 Annual Operating Budget
                                                    100
                                                                             Code Enforcement
Key Performance Indicators
   Property Code            2009-10           2010-11              2011-12
                            ACTUAL          ESTIMATED              TARGET


Percent proactive            55.7%             58.8%                60%
cases
Percent voluntary            97.9%             97.5%                98%
compliance rate
Percent property code         N/A               2.8%                <5%
violations without ac-
tive case


        Health


Average food score           84.9               84.7                87.0
Percent failing food         4.0%               3.8%                <5.0%
scores
Percent proactive in-        55.6%             57.7%                60.0%
spections


Building Standards


Percent of cases pro-        90.4%             91.8%                95.0%
actively generated
Number of cases              16.8               18.3                12.0
closed per month


     Multifamily


Percent initial (routine)    59.5%             61.5%                60.0%
inspections


    Department


Percent of custom-           75%               81.7%                90%
ers rating service as
“excellent/good”
Percent of residents         60%                TBD                 65%
rating overall code
enforcement as
“excellent/good”

                              FY 2011-12 Annual Operating Budget
                                             101
                    Revenue Summary by Category

                                                   FY 2009-10    FY 2010-11    FY 2010-11      FY 2011-12
                                                    ACTUAL       ADOPTED       ESTIMATED       ADOPTED

                   FINES AND PERMITS              $ 1,296,346    $ 1,321,700   $   1,322,875   $ 1,351,970
                   FINES AND OTHER CHARGES        $ 390,683      $ 397,400     $     362,400   $ 372,900
                   DEPARTMENT TOTAL               $ 1,687,029    $ 1,719,100   $   1,685,275   $ 1,724,870




                    Expenditure Summary by Category


                                   Equipm  ent   Outside
                                   Maintenance   Services
                                       3%          8%

                             Supplies
                               2%           Benefits            SalariesandWages
                                             26%                       61%
Code Enforcement




                                                   FY 2009-10    FY 2010-11    FY 2010-11      FY 2011-12
                                                    ACTUAL       ADOPTED       ESTIMATED       ADOPTED

                   SALARIES AND WAGES             $ 1,658,020   $ 1,572,627    $   1,172,012   $ 1,292,264
                   BENEFITS                       $ 514,209     $ 532,548      $     519,161   $ 558,360
                   SUPPLIES                       $    55,145   $    60,929    $      45,900   $    45,700
                   EQUIPMENT MAINTENANCE          $    74,298   $    82,985    $      70,483   $    70,250
                   UTILITIES                      $         -   $         -    $           -   $         -
                   OUTSIDE SERVICES               $ 255,234     $ 308,950      $     245,000   $ 160,077
                   MISCELLANEOUS SERVICES         $     8,684   $    19,338    $      15,338   $     9,767
                   TRANSFERS                      $         -   $         -    $           -   $         -
                   EQUIPMENT                      $         -   $         -    $           -   $         -
                   DEPARTMENT TOTAL               $ 2,565,590   $ 2,577,376    $   2,067,894   $ 2,136,418




                                  FY 2011-12 Annual Operating Budget
                                                 102
                                                                                                Code Enforcement
Department Staffing

                                                                     Funded Positions
                                                          2009-10       2010-11       2011-12
  Department Total                                              39        36            36
   Full-Time Employees                                          38        35            35
   Part-Time (PT) Employees                                     1         1             1

  Org 2871: Code Enforcement                                    39        36            36

   Code Enforcement Director                                    1          1            1
   Code Enforcement Manager                                      2         2            2
   Property Code Supervisor                                     2          2            2
   Multifamily Supervisor                                       1          1            1
   Environmental Health Supervisor                              1          1            1
   Senior Administrative Secretary                              1          1            1
   Administrative Secretary                                     1          1            1
   Office Supervisor                                            1          0            0
   Permit Specialist                                            1          1            1
   Senior Property Code Officer                                 2          2            2
   Property Code Officer                                        12         9            9
   Building Standards Inspector                                 3          2            2
   Code Enforcement Marshal                                      1         1            1
   Multifamily Inspector                                        3          5            5
   Senior Health Inspector                                      1          1            1
   Environmental Health Inspector                               3          3            3
   KIB Administrator                                            1          1            1
   PT Property Codes Assistant                                  1          1            1
   Building and Standards Supervisor                            1          1            1

  Staffing Notes:


  FY 2010-11 Position Changes:

      Frozen Positions:
       - Code Enforcement Manager (1)
       - Property Code Officers (1)
       - Code Enforcement Marshal (1)
    Transferred to Management Operations:
       - Office Supervisor
    Reclass:
      - Building Standards Inspector to Property Code Officer
      - (2) Property Code Officers to Multifamily Inspectors
    Eliminated Positions:
      - Property Code Officers (2)




                                 FY 2011-12 Annual Operating Budget
                                                103
                   Organization Chart
Code Enforcement




                              FY 2011-12 Annual Operating Budget
                                             104
                                           Housing & Human
                                               Services
     Mission Statement

The mission of the Housing and
Human Services Department is                   Chris Hooper, Director
to assist Irving’s low and
moderate income residents in
achieving an improved quality of
life by providing affordable
housing and a broad range of          The City of Irving annually receives grant funds according to a formula
social services through               whereby all cities with populations over 50,000 are issued resources from the
innovative programs and               U.S. Department of Housing and Urban Development (HUD). The U.S.
community partnerships.               Congress appropriates funds to HUD for a number of programs and as these
                                      budget appropriations to HUD increase or decrease, so does annual funding to
                                      cities. The federal level budget process for Irving’s grant funded programs
                                      begins almost one year in advance of the City’s fiscal year which is October 1
                                      to September 30.

                                      The Housing and Human Services Department administers three primary HUD
                                      grants which are the: Community Development Block Grant (CDBG), the
                                      Home Investment Partnerships Grant (HOME), and the Emergency Solutions
                                      Grant (ESG).

                                      The HHS Department seeks to improve neighborhoods in Irving by helping
                                      residents secure and maintain a better way of life. The Department also
                                      monitors federally funded projects for performance and compliance. Finally,
                                      the Department actively develops and implements goals in accordance with its
                                      Consolidated Plan and the City Council. This coordination enhances the City’s
                                      tax base, homeownership, and the overall quality of life for the residents
                                      of Irving.

                                      The department also works in concert with several community based social
                                      services providers to assist with the provision of homeless services, dental and
                                      medical services, after-school care, assistance to victims of domestic violence,
                                      job search assistance, play therapy, and childcare scholarships.




      Department at a
         Glance:

      FY 2011-12 Budget

          $3,154,150

     Full Time Employees
              13



                                   FY 2011-12 Annual Operating Budget
                                                  105
                    Department FY 2010-2011 Results

                      •   Completed 30 home restoration projects
                      •   Completed 13 emergency housing repairs
                      •   Provided down payment assistance to 13 first time home buyers
                      •   Constructed 10 new homes in partnership with a community organization
                      •   Provided in-house case management services to 1,524 homeless or near-
                          homeless individuals
                      •   Provided rental and utility assistance to 1,504 homeless and near homeless
                          residents
                      •   Provided funding for 12,481 shelter days for Irving’s homeless population
                            Served more than 18,085 people through social service agency partnerships
                            • 100% of client families assisted by Family Outreach of Irving were not re-
                                referred to Child Protective Services after receiving counseling services
                                (suggesting prevention of child abuse)
                            • 83% of clients who obtained employment while working with Irving Cares’
                                Employment Services Program remained employed for a period of at least
                                three months
                            • 100% of clients receiving rent or mortgage assistance from Irving Cares’
                                Emergency Assistance Program were not evicted within three months of
                                assistance
                            • 74% of complaints received by the Irving Ombudsman with Senior Citizens
                                of Greater Dallas were resolved to the residents’ of long term care facilities
                                complete satisfaction
                            • Eleven chronically homeless disabled people who had been living in places
                                unfit for habitation and two homeless, disabled households were provided
                                permanent housing through Metrocare Services (the project sponsor for this
                                Shelter Plus Care grant)
                            • 95% of parents enrolled in Family Advocacy Center parenting, domestic
                                violence, drug awareness, and financial literacy groups reported that they
Housing and Human




                                maintained or improved children’s mental health, relationship safety or
                                parenting skills
                            • 95% of parents whose children were provided play therapy through the
                                Family Advocacy Center reported that their children had more appropriate
                                behavior following therapy at the three month follow up
                            • 75% of all program participants that were provided emergency shelter
                                through Brighter Tomorrows were give housing resource referrals.
                            • 82% of patients of the Irving Health Center rated the Center and its care as
                                excellent
                            • 100% of patients provided low cost dental care through Dental Health
                                Programs experienced a reduction in school and work absences related to
                                tooth pain
                      •
Services




                          Assisted the community in providing more than 3,646 days of child care services
                          and 7,807 hours of casework assistance.
                      •   Enhanced focus on the Poverty and Homeless Coalition and the consolidation of
                          this group with the Human Services Council to increase agency coordination and
                          cooperation
                      •   Enhanced partnership between the Housing and Human Services Department,
                          other City of Irving departments, regional agencies, and social services agencies
                          for comprehensive problem solving for neighborhood revitalization



                                    FY 2011-12 Annual Operating Budget
                                                   106
                                                                                                 Services
                                                                                                 Housing and Human
Key Performance Indicators
                                               2009-10              2010-11            2011-12
                                               ACTUAL             ESTIMATED           TARGET

Clients Meeting Monthly Mortgage
Payments on Time                                    75%               75%               70%

Housing Applications In Process Within
10 Days of Submittal                                100%             100%              100%

Clients Experiencing an Increase in
Self Sufficiency                                     N/A              98%               80%

Homes Maintaining Repairs After
10 Months                                           95%               90%               80%

Home Restoration Jobs Completed
By Target Date                                      100%             100%               90%

Social Service Agency Reimbursements to
Financial Services Within 10 Days                   62.5%             85%               90%




 Revenue Summary by Category


                                      FY 2009-10    FY 2010-11     FY 2010-11     FY 2011-12
                                        ACTUAL       ADOPTED       ESTIMATED       ADOPTED
RECEIPTS FROM FEDERAL                 $ 3,006,289   $ 3,901,254    $ 5,287,760   $ 3,154,150
PROGRAM INCOME                        $    11,805   $         -    $         -   $           -
REVOLVING LOAN PAYMENTS               $     5,032   $         -    $         -   $           -
DONATIONS                             $     1,725   $         -    $         -   $           -
DEPARTMENT TOTAL                      $ 3,024,851   $ 3,901,254    $ 5,287,760   $   3,154,150




                                  FY 2011-12 Annual Operating Budget
                                                 107
                    Expenditure Summary by Category


                                                                             Outside Services
                                                                                  73.5%




                         Equipment
                        Maintenance                                       Salaries and
                           0.19%              Benefits                      Wages
                                                7%                            19%




                                                         FY 2009-10    FY 2010-11    FY 2010-11     FY 2011-12
                                                           ACTUAL       ADOPTED      ESTIMATED       ADOPTED
                    SALARIES AND WAGES                   $ 446,997     $ 847,064     $ 594,927     $    609,568
                    BENEFITS                             $ 136,610     $ 255,199     $ 168,130     $    219,707
                    SUPPLIES                             $    11,017   $    52,250   $    33,550   $           -
                    EQUIPMENT MAINTENANCE                $     3,697   $     5,050   $     5,000   $      6,149
                    UTILITIES                            $       290   $     3,500   $     1,000   $           -
                    OUTSIDE SERVICES                     $ 2,377,459   $ 2,700,556   $ 4,435,847   $ 2,318,726
                    MISCELLANEOUS SERVICES               $ 100,805     $    30,996   $ 100,951     $           -
                    TRANSFERS                            $         -   $     6,639   $     6,639   $           -
Housing and Human




                    DEPARTMENT TOTAL                     $ 3,076,875   $ 3,901,254   $ 5,346,044   $   3,154,150
Services




                                      FY 2011-12 Annual Operating Budget
                                                     108
                                                                                                     Services
                                                                                                     Housing and Human
Expenditure Summary by Organization




                            CDBG Projects       HOME Projects                   HPRPF
                               35%                 27.1%                        Admin
                                                                                 0.30% ESG
                                                                                      Projects
                                                                                        2%

                                                                               CDBG Rehab Projects
      CDBG Rehab                                                                     4.76%
        Admin
                                            CDBG    HPRPF
        7.69%                                       Projects
                                            Admin                                      CDBG-R
                                             13%      2%                       NSP1
                  ESG                                      HPRPS                        Admin
                              HOME                                    HPRPS    Admin
                 Admin        Admin                        Projects                     0.14%
                                                                      Admin     1%
                  0.1%                                       2%
                               3%                                      0.30%




                 ACCOUNT                FY 2009-10     FY 2010-11 FY 2010-11 FY 2011-12
FUND ORG         SUMMARY                  ACTUAL       ADOPTED ESTIMATED ADOPTED
 CDBG  4251   CDBG Admin                $ 324,191      $ 500,908 $ 444,189 $ 421,284
 HOME  4252   HOME Admin                $    69,245    $ 107,034 $      96,063 $    94,814
   ESG 4253   ESG Admin                 $     4,989    $     4,989 $         - $     4,980
 CDBG  4254   CDBG Rehab Admin          $ 197,341      $ 300,000 $ 197,759 $ 444,725
 CDBG  4255   CDBG Projects             $ 726,586      $ 1,553,631 $ 1,847,591 $ 1,090,412
 HOME  4256   HOME Projects             $ 304,914      $ 963,307 $ 974,278 $ 853,325
   ESG 4257   ESG Projects              $    94,783    $    94,799 $    99,788 $    94,610
 CDBG  4258   CDBG Rehab Projects       $     1,540    $ 150,000 $      15,000 $ 150,000
  2011 4251   CDBG-R Administration     $         -    $     5,639 $    19,872 $         -
  2011 4255   CDBG-R Projects           $ 496,870      $         - $ 589,981 $           -
  2021 4251   NSP1 Administration       $     1,672    $    50,910 $ 149,397 $           -
  2021 4255   NSP1 Projects             $ 217,002      $         - $    70,443 $         -
  2031 4253   HPRPF Administration      $    35,074    $    11,702 $    31,129 $         -
  2031 4257   HPRPF Projects            $ 279,464      $    73,275 $ 225,604 $           -
  2032 4253   HPRPS Administration      $       593    $    11,702 $       112 $         -
  2032 4257   HPRPS Projects            $     9,682    $    73,358 $    19,953 $         -
  2033 4253   ESGS Administration       $    33,301    $         - $    27,872 $         -
  2033 4253   ESGS Projects             $ 279,628      $         - $ 537,012 $           -
              Total                     $ 3,076,875    $ 3,901,254 $ 5,346,044 $ 3,154,150




                              FY 2011-12 Annual Operating Budget
                                             109
                    Department Staffing

                                                                                          Funded Positions
                                                                                  2009-10     2010-11      2011-12

                     Department Total                                                13          13          13

                      Full-Time Employees                                            13          13          13
                      Part-Time (PT) Employees                                       0           0           0

                     Org 4251: CDBG Administration                                    5          5           5

                      Housing and Human Services Director                             1          1           1
                      Housing and Human Services Program Manager                      1          1           1
                      Accountant                                                      1          1           1
                      Accounting Clerk II                                             1          1           1
                      Contract Compliance Coordinator                                 1          1           1

                     Org 4253: ESG Administration                                     3          3           3

                      Case Worker                                                     1          1           1
                      Program Analyst                                                 1          1           1
                      Intake Specialist                                               1          1           1

                     Org 4254: CDBG Rehab Administration                              2          2           2

                      Housing Specialist                                              1          1           1
                      Rehabilitation Specialist                                       1          1           1

                     Org 4255: Housing Services                                       3          3           3

                      Housing Coordinator                                             1          1           1
                      Construction Services Coordinator                               1          1           1
Housing and Human




                      Housing Development Analyst                                     1          1           1

                      Staffing Notes:

                       FY 2009-10 Staffing Changes:
                       Added Case Worker and Intake Specialist (temporary for HPRP funds)
Services




                                     FY 2011-12 Annual Operating Budget
                                                    110
                                     Org:   4251         4253        4254          4255
                                                                                                                                               Organization Chart




                                                                                      Housing and Human Services
                                                                                                Director



                                                                                                                          Housing and Human
                                                                                           Contract Compliance
                                                   Accountant                                                              Services Program
                                                                                               Coordinator
                                                                                                                               Manager



                                               Accounting Clerk II           Housing                 Housing Specialist    Program Analyst
                                                                            Coordinator




               111
                                                                            Construction               Rehabilitation       Case Worker
                                                                             Services                   Specialist
                                                                            Coordinator

                                                                                                                           Intake Specialist
                                                                              Housing
                                                                            Development




FY 2011-12 Annual Operating Budget
                                                                              Analyst




                                                                                                 Services
                                                                                                 Housing and Human
FY 2011-12 Annual Operating Budget
               112
                                                         Strategic Goal 3
                                                    Cultivate an Environment
                                                  Conducive to Strong, Success-
    Associated Departments
                                                  ful Economic Development to
----------------------------------------------
                                                  Enhance and Diversify Irving’s
•   Economic Development                                 Economic Base
•   Irving Convention and
    Visitors Bureau
                                                 Without a strong tax base, a city may struggle to achieve its goals, or
                                                 even support its own day-to-day operations. While Irving’s location
                                                 and resources are very attractive on their own, it is reasonable for
                                                 Irving to take proactive steps to make the city as appealing as
                                                 possible and to seek out and recruit those industries that will make
                                                 Irving successful for years to come. All of this requires that the city
                                                 develop and pursue a prudent economic development strategy. The
                                                 following strategies are associated with Strategic Goal 3. Specific
                                                 activities that are used to complete each strategy can be found on
                                                 the following pages. Strategies that are in bold are key focus areas
                                                 for FY 2011-12.

                                                 3.1   Promote Irving as a visitor destination
                                                 3.2   Leverage economic development incentives to maximize
                                                       retention and recruitment opportunities
                                                 3.3   Promote long-term revitalization and redevelopment of
                                                       targeted areas
                                                 3.4   Continue an aggressive retention program with Irving’s
                                                       existing businesses
                                                 3.5   Continue an aggressive recruitment program to bring new,
                                                       targeted industry businesses to Irving
                                                 3.6   Support and provide growth opportunities for small businesses
                                                 3.7   Create an environment that will enhance retail growth and
                                                       expansion
                                                 3.8   Maintain a positive business environment




                                             FY 2011-12 Annual Operating Budget
                                                            113
                   Strategies and Actions
                   Strategic Goal 3: Cultivate an Environment Conducive to Strong, Successful Economic Development
                   Team Leader:  Max Duplant
                    FY11‐12                          FY11‐12                       Key
                   Reference               Strategies / Actions / Tasks           Focus        Primary          Start    Target End                  Desired                               Performance 
                       #                                                          Area           Lead           Date        Date                     Outcome                                Measures
                   3.1         Promote Irving as a visitor destination                    Maura Gast



                   3.1.3       Continue entertainment venue development                   Casey Tate         7/15/2008   1/1/2014     Entertainment Venue will generate Increased sales tax revenue and
                                                                                                                                      additional visitor traffic and spending hotel room night generation


                   3.1.4       Continue convention center hotel pre-development           Casey Tate         7/15/2008   TBD          Obtain booking agreement with            Executed agreement with hotel
                                                                                                                                      sufficient rooms to support the          developer
                                                                                                                                      Convention Center

                   3.1.5       Enhance visitor revenue opportunities                      Maura Gast         10/1/2011   9/30/2012                                             Definite Room Nights (Destination-
                                                                                                                                                                               Wide); Customer Satisfaction Rating -
                                                                                                                                                                               Destination Wide

                   3.1.6       Enhance Convention Center revenue                          Maura Gast         10/1/2011   9/30/2012                                             Convention Center Revenues;
                               opportunities                                                                                                                                   Customer Satisfaction Rating -
                                                                                                                                                                               Convention Center
                   3.2         Leverage economic development                              Brad Duff
                               incentives to maximize retention and
                               recruitment opportunities

                   3.2.1       Maintain competitive economic development                  John Bonnot        10/1/11     9/30/12      Offer a range of incentives
                               incentive policies                                                                                     competitive to those of other cities


                   3.3         Promote long-term revitalization and                       Doug Janeway
                               redevelopment of targeted areas

                   3.3.1       Prepare Texas Stadium site for redevelopment               Doug Janeway       1/31/2007   1/31/2018    Prepare stadium site for                 Appropriate land uses are identified
                                                                                                                                      redevelopment                            for stadium site and surrounding
                                                                                                                                                                               areas

                   3.3.2       Promote State Highway 183 corridor for                     Doug Janeway       1/31/2008   12/31/2012 Make State Highway 183 a vibrant,          Corridor outperforms city as a whole
                               redevelopment                                                                                        attractive corridor                        by 1% commencing in 2011

                   3.3.3       Promote redevelopment of Irving Boulevard                  Kevin Kass         3/1/2009    Ongoing      Transform the Irving Boulevard           Corridor outperforms city as a whole
                               corridor                                                                                               corridor into a regional destination     by 1% commencing in 2011
                                                                                                                                      venue with enhanced tax base and
                                                                                                                                      economic activity


                   3.3.4       Promote revitalization of Heritage Crossing                Teresa Adrian      1/1/2007    9/30/2012    Comprehensive, vibrant mixed-use         Endorse land use map, business
                                                                                                                                      master plan to revitalize the historic   recruitment guidelines and funding
                                                                                                                                      downtown area and increase tax           strategies
                                                                                                                                      base and economic activity


                   3.4         Continue an aggressive retention program                   Chris E. Wallace
Strategic Goal 3




                               with Irving's existing businesses



                   3.4.1       Retain Irving's existing targeted businesses               John Bonnot        10/1/11     9/30/12      Keep and grow the corporate fabric       Increased occupancy rate and
                                                                                                                                      of Irving's existing business            property tax values of Irving's
                                                                                                                                      community                                commercial buildings and retention of
                                                                                                                                                                               local jobs

                   3.5         Continue an aggressive recruitment                         Chris E. Wallace
                               program to bring new targeted industry
                               businesses to Irving

                   3.5.1       Maintain strong relations with commercial real             John Bonnot          10/1/2011 9/30/2012 Expand Irving's corporate presence Increased occupancy rates,
                               estate brokers and site selection consultants                                                       to increase the commercial tax base commercial property tax values, and
                                                                                                                                   and employment opportunities        jobs


                   3.6         Support and provide growth opportunities                   Chris E. Wallace
                               for small businesses

                   3.6.1       Maintain the Business Resource Center (BRC) in             Don Williams       10/1/2011   9/30/2012 Expand the educational base and       Increased number of Blue Ribbon
                               the North Lake College Irving South Campus                                                          build upon the core industry          Award winners and participation in
                                                                                                                                   knowledge/awareness available         the Irving's Regional Small Business
                                                                                                                                   among key business classifications in Summit
                                                                                                                                   Irving's small business sector




                                                         FY 2011-12 Annual Operating Budget
                                                                        114
                                                                                                                                                                                    Strategic Goal 3
Strategies and Actions
3.7     Create an environment that will enhance                Chris E. Wallace
        retail growth and expansion

3.7.1   Implement strategies to grow Irving's retail base      John Bonnot        10/1/2011   9/30/2012 Expand Irving's retail base to include Increased sales tax revenues,
        and shopping experience to reduce revenue                                                       new, desired targeted retail that can commercial property tax values, and
        leakage to other communities and retain retail                                                  be sustained through an identified     jobs
        dollars in Irving                                                                               customer base

3.8     Maintain a positive business environment               Chris E. Wallace


3.8.1   Communicate Irving's economic development              John Bonnot        10/1/2011   9/3020/12 Create ongoing awareness within       Increased occupancy rates,
        priorities to the business community                                                            Irving's corporate and residential    commercial property tax values, and
                                                                                                        communities of the many projects      jobs
                                                                                                        that are underway and planned that
                                                                                                        will positively impact the business
                                                                                                        sector
3.8.2   Sustain speed-to-market development processes          Gary Miller        10/1/2011   Ongoing     Provide a competitive advantage by Effectiveness rating of a
                                                                                                          exceeding industry standard cycle  composite of the task metrics
                                                                                                          times                              below

3.8.3   Develop action plan to encourage local businesses      John Bonnot        10/1/2011   9/3020/12 Develop partnerships to encourage Established partnerships and local
        to employ veterans                                                                              local businesses to employ veterans business participation

3.8.4   Develop ongoing analysis of Economic                   John Bonnot        10/1/2011   9/3020/12 Provide Economic Development          Completed studies with
        Development related trends, needs and solutions                                                 related studies                       recommendations




                                                            FY 2011-12 Annual Operating Budget
                                                                           115
FY 2011-12 Annual Operating Budget
               116
                          Real Estate Services

                                 Teresa Adrian, Director

                        Works to create a viable city through the promotion, recruitment and
                        coordination of new commercial , industrial, retail and residential de-
                        velopment in the city and the retention and revitalization of existing
                        businesses and neighborhoods.

                        Partners with the Greater Irving/Las Colinas Chamber of Commerce to
                        provide recruitment and retention services.

                        Assists other city departments and is responsible for securing neces-
                        sary land and property rights for municipal facilities and parks as well
                        as right-of-way and easements for streets, drainage, water and sewer
                        systems and other capital improvement program projects. Real Estate
                        Services also works with Code Enforcement to coordinate environ-
                        mental assessments and demolitions of substandard properties.

                        Provides necessary acquisition, real estate coordination and support
                        for the implementation of corridor enhancements and other projects
                        with Texas Department of Transportation (TxDOT), Dallas Area Rapid
                        Transit (DART), North Central Texas Council of Governments
                        (NTCOG) and Dallas County.

                        The Director of Real Estate Services oversees specific public/private
                        partnership projects and coordinates the City Council Planning and
                        Development Committee, the TIF No. 2 Board (Irving Boulevard), and
                        the Heritage Crossing Communications Committee.

 Department at a
    Glance:

FY 2011-12 Budget

    $3,757,104

Full Time Employees
          6



                      FY 2011-12 Annual Operating Budget
                                     117
                       Department FY 2010-2011 Results
                       •   Heritage Crossing
                           ° Acquired four properties through the NCTCOG Sustainable Development Land
                              Banking Grant
                           ° Utilized $90,000 EPA Brownfield Grant funds to facilitate land banking acquisitions
                           ° Demolished nine substandard buildings in preparation for redevelopment
                           ° Removed 18 poles and approximately 1600’ of overhead lines in preparation for
                              redevelopment
                           ° Heritage Crossing website updated to provide full access of real time information
                           ° Enhanced façade upgrades for JPT Graphics building
                           ° Redevelopment of Comerica Bank
                           ° Construction of new McDonald’s restaurant
                           ° Construction of new Burger King restaurant
                           ° Heritage Crossing Communications Committee hosted city-wide Community Meet-
                              ing
                           ° Created proposed Main St. façade improvements, Streetscaping and Downtown
                              Parking Concept
                           ° Developed Master Plan concept

                       •   Irving Boulevard Redevelopment
                           ° Installed landscaped entry features at east and west end
                           ° Installed solar lighting (Public Works project)
                           ° Adopted TIF No. 2 (Irving Boulevard) and accompanying project plan
                           ° Enhanced façade upgrades for Jefferson Dental in Plymouth Park Shopping Cen-
                               ter and National Insurance in former Greyhound building
                           ° Construction of Aldi Grocery
Real Estate Services




                           ° Study of DART Bus Stops
                           ° Utilized EPA Brownfield Grant funding to address environmental issues at 801 Lee
                               Street
                           ° Community Building expanded services to include visitors center
                           ° Installed historical marker at MAL Hobby Shop
                           ° Utilized Irving Boulevard TIF website for public input

                       •   Texas Stadium
                           ° Negotiated architectural design agreement for the State Highway 114 Gateway
                              Bridge
                           ° Construction of Phase I (Loop 12/SH114) of the Diamond Interchange Project is
                              80% complete
                           ° Engineering of Phase II (SH183/Loop12) of the Diamond Interchange Project is
                              60% complete
                           ° Construction of the DART Orange Line is 80% complete
                           ° TxDOT completed section of State Highway 114 for DART Orange Line construc-
                              tion




                                         FY 2011-12 Annual Operating Budget
                                                        118
                                                                                                Real Estate Services
Department FY2010-11 Accomplishments (continued)
•   Transit
    ° Completed all DART Orange Line right-of-way acquisitions
    ° Acquired necessary right-of-way for the construction of the Las Colinas/Spur 348 Grade
       Separation project to proceed without delay
    ° Hosted design charrette for Northshore development
    ° Held predevelopment meetings with TOD developers
    ° Coordinated with the Texas Department of Transportation (TxDOT) to assure State
       Highway 183 acquisitions and demolitions are completed with minimal impact to City of
       Irving
    ° Coordinated Ladera Drive Open Space adjacent to North Lake College Station
    ° Partnered with Chamber of Commerce to facilitate the relocation of businesses along
       the State Highway 183 corridor
    ° Coordinated street closures for construction of State Highway 183 Sound Walls
    ° Facilitated redevelopment and new development for State Highway 183 Overlay District
    ° Developed Airport Freeway Redevelopment Activity Map

•   Economic Development
    ° Partnership with Chamber of Commerce for proactive and joint business recruitment
    ° Implemented Corridor Enhancement Incentive Program
    ° Utilization of Buxton retail analysis through International Council of Shopping Centers
       participation and call initiation with targeted retailers

•   Other
    ° Acquired 146 parcels
    ° Acquired 4 properties for new South Irving Library
    ° Acquired 2 properties for Keeler Park
    ° Acquired 30 parcels of right-of-way for MacArthur Boulevard Fence Project
       (including relocating a single family structure)
    ° Executed 9 license agreements
    ° Processed 7 applications for abandonment of right-of-way
    ° Issued 4 tree vouchers for the Tree Mitigation Program

Department FY2011-12 Strategic Actions
•   3.3.1   Prepare Texas Stadium site for redevelopment
•   3.3.2   Promote State Highway 183 corridor for redevelopment
•   3.3.3   Promote redevelopment of TIF No. 2 (Irving Boulevard)
•   3.3.4   Promote redevelopment of Heritage Crossing

Major Issues to Address in Next Two Years
•   Twin Levee drainage issues
•   State Highway 114 Gateway Bridge construction
•   Coordination of TxDOT activities for expansion of State Highway 183
•   Implementation of TIF No. 2 (Irving Boulevard)
•   Main Street Improvements
•   Retail/Restaurants Recruitment
•   Heritage Crossing financing


                                 FY 2011-12 Annual Operating Budget
                                                119
                       Key Performance Indicators
                                                                            2009-10              2010-11                 2011-12
                                                                            ACTUAL              ESTIMATED               TARGET

                       Increase property values within corridor target          0.8%                 >1%                >1%
                       area above the citywide DCAD values

                       Building permits in target areas exceed                  1.2%                 1.2%               >1%
                       1% of taxable value

                       Real Estate Services Requests (RESR) completed 100%                           100%               90%
                       on time

                       Respond to external requests for real estate             100%                 100%               100%
                       services within three (3) business days

                       Resolve SH183—TxDOT maintenance issues                   90%                  90%                >85%
                       within five (5) business days


                        Revenue Summary by Category
                                                                 FY 2009-10             FY 2010-11     FY 2010-11           FY 2011-12
                                                                  ACTUAL                ADOPTED        ESTIMATED            ADOPTED
                       GRANTS                                    $              -   $     1,000,000    $     975,000    $        25,000
                       TAXES                                     $       88,405     $        87,676    $      89,318    $        96,181
                       MISCELLANEOUS                             $       44,691     $        25,000    $      26,000    $        26,000
Real Estate Services




                       CHARGES FOR SERVICES                      $              -   $        74,855    $      74,855    $        88,370
                       TRANSFERS FROM OTHER FUNDS                $    9,080,552     $     3,839,800    $    5,919,622   $     5,051,301
                       DEPARTMENT TOTAL                          $    9,213,648     $     5,027,331    $    7,084,795   $     5,286,852



                       Expenditure Summary by Category

                                           Salaries and              Benefits
                                             Wages                     4%
                                               14%

                            Land
                             1%                                                     Outside Services
                                                                                          56%


                         Transfers
                           16%

                                            Miscellaneous
                                              Services
                                                 9%


                                           FY 2011-12 Annual Operating Budget
                                                          120
                                                                                           Real Estate Services
                             FY 2009-10       FY 2010-11     FY 2010-11     FY 2011-12
                              ACTUAL          ADOPTED       ESTIMATED       ADOPTED
SALARIES                    $    706,060    $      628,269 $     728,509 $       537,625
BENEFITS                    $    175,467    $      187,139 $     353,485 $       144,673
SUPPLIES                    $      9,035    $       15,007 $      14,350 $         4,450
EQUIPMENT MAINT.            $        295    $          125 $         125 $           125
STRUCTURAL MAINT.           $        722    $        2,000 $       1,000 $         1,000
UTILITIES                   $      7,404    $       11,960 $       8,360 $         9,500
OUTSIDE SERVICES            $ 2,218,313     $    2,082,100 $ 1,903,000 $       2,113,850
MISC. SERVICES              $ 4,052,323     $    4,036,787 $     171,287 $       314,432
TRANSFERS                   $     70,000    $          199 $         199 $       600,199
LAND                        $           -   $    1,250,000 $ 1,218,750 $          31,250
BLDGS & STRUCT.             $    434,021    $      500,000 $            - $            -
DEPARTMENT TOTAL            $ 7,673,639     $    8,713,586 $ 4,399,065 $       3,757,104




Expenditure Summary by Organization




    Real Estate
     Services                               ED Operations
       8%                                       60%




       Main Street and                          Development
           Events                                 Projects
            18%                                    14%




                         FY 2011-12 Annual Operating Budget
                                        121
                       Expenditure Summary by Organization

                                           ACCOUNT                          FY 2009-10                FY 2010-11                FY 2010-11                    FY 2011-12
                       Fund ORG            SUMMARY                           ACTUAL                   ADOPTED                  ESTIMATED                      ADOPTED
                         1020 2904   ED Operations                        $ 1,860,000               $ 1,839,800               $    1,889,300                $ 1,839,800
                         1020 2905   Development Incentives               $     289,705             $            -            $            -                $            -
                         1020 2906   Development Projects                 $ 4,499,980               $ 5,974,000               $    1,318,750                $     537,500
                         2026 2941   Main Street and Events               $      91,018             $      45,173             $       84,316                $     685,456
                         1001 2904   ED Operations                        $            -            $     682,271             $            -                $     405,584
                         1001 2950   Real Estate Services                 $     317,552             $     172,342             $      326,271                $     288,764
                       TOTAL                                              $ 7,673,639               $ 8,713,586               $    4,399,065                $ 3,757,104




                             $6,000,000



                             $5,000,000



                             $4,000,000



                             $3,000,000
Real Estate Services




                             $2,000,000



                             $1,000,000



                                     $-
                                           ED Operations        Development        Development       Preservation and        ED Operations           Real Estate
                                                                 Incentives          Projects              DT                                         Services


                                                           FY 2009-10 Actual   FY 2010-11 Adopted     FY 2010-11 Estimated      FY 2011-12 Adopted




                                          FY 2011-12 Annual Operating Budget
                                                         122
                                                                                              Real Estate Services
Department Staffing


                                                                      Authorized Positions
                                                                   2009-10 2010-11 2011-12
 Department Total                                                     10          10      6
  Full-Time Employees                                                 9            9      6
  Part-Time (PT) Employees                                            1            1      0
 Org 2904: ED Operations                                              6            6      3
  Real Estate Services Director                                       1            1      1
  Planning and Development Manager                                    1            1      1
  Business Liaison                                                    0            0      0
  Business Services Coordinator                                       1            1      1
  Office Supervisor*                                                  1            1      0
  Office Coordinator*                                                 1            1      0
  Administrative Secretary*                                           1            1      0

 Org 2950: Real Estate Services                                       4            4      3

  Assistant Director - Real Estate Services                           1            1      0
  Chief Development Officer                                           0            0      1
  Real Estate Services Specialist                                     1            1      1
  Research Analyst**                                                  1            1      1
  Intern (PT)***                                                      1            1      0

 Staffing Notes:

   Reorganizations:

       Three positions were transferred to Planning and Inspections: Office Supervisor,
       Office Coordinator and Administrative Secretary.

       Intern (PT) position was moved from Dept 29.

       Research Analyst position is currently vacant and held.




                                FY 2011-12 Annual Operating Budget
                                               123
                       Organization Chart
Real Estate Services
                         2950
                         2904
                         Org:




                                  FY 2011-12 Annual Operating Budget
                                                 124
                                        Irving Convention and
                                            Visitors Bureau
    Mission Statement
The Irving Convention and Visitors
                                            Maura Allen Gast, FCDME
Bureau markets Irving as a
premier travel destination,                   Executive Director
enhancing the Community’s
economy and quality of life.
                                     The Bureau is the City’s Official Destination Marketing Organization and
                                     is funded solely through hotel occupancy taxes paid by visitors and
                                     collected by the hotels and motels located in Irving. The Bureau
                                     reports to a City Council-appointed Board of Directors, which
                                     establishes programming and funding
                                     priorities. The four departments within
                                     the Bureau are Marketing, Sales,
                                     Communications and Administration.
                                     Additionally, the Bureau has direct
                                     oversight for the Irving Convention
                                     Center and its sales, marketing and
      Department at a                operations. The Bureau implements a
         Glance:                     structured sales and marketing plan
                                     directed toward promoting Irving as a
                                     business, meeting and leisure travel
       FY 2011-12 Budget
                                     destination, and generating additional
                                     revenues for the City of Irving through
           $6,020,312
                                     visitor spending. The Bureau operating budget also reflects the
                                     operating subsidy required to support the Irving Convention Center.
      Full Time Employees
                                     There are three funds within the Irving Convention and Visitors Bureau:
               26
                                     ICVB General Fund, ICVB Facility Reserve Fund and ICVB Computer
                                     Replacement Fund. Operational costs are recorded in the ICVB
     Part Time Employees
                                     General Fund, which is divided into four departments:            Sales,
                                     Marketing, Communications and Administration. Included within the
               20
                                     Administration department budget is the operating subsidy for the Irving
                                                                                Convention Center.

                                                                                Performance measures
                                                                                used by the Irving
                                                                                Convention and Visitors
                                                                                Bureau are those adopted
                                                                                by    the      Destination
                                                                                Marketing Association
                                                                                International.




                                 FY 2011-12 Annual Operating Budget
                                                125
                                 Department FY 2010-11 Results
                                 •   Solicit meetings and groups to convene in Irving - 108,278 definite room nights were
                                     booked.
                                 •   Influence development - the Irving Convention Center opened on time and on budget,
                                     and to date hosted more than 150 events (as of September 30, 2011). Room night
                                     and revenue projections are on target.
                                 •   Secure resources - the completion of an updated visitor impact study shows total
                                     visitors to Irving in 2010 as 2.66 million, with total visitor spending of $1.24 billion
                                     annually. Trade show partnerships with Dallas, Ft. Worth and the State of Texas
                                     extend Irving awareness and visibility, while leveraging reduced resources.
                                 •   Build optimal awareness - highly successful social media efforts, including event-
                                     driven promotions in Irving and in-market, have supplemented limited advertising
                                     funds. Targeted media activities in association with the HP Byron Nelson
                                     Championship allow a key national media - and corporate focused - stage.
                                 •   Provide leadership - CVB staff members and best practices continue to be
                                     recognized and awarded by the industry and peer groups, and serve in leadership
                                     roles in a variety of industry trade associations.

                                 Other Goals and Actions
                                 •   Increase room night sales by 2% over adjusted actual for 2010-11, and convention
                                     center full year revenues by 9%. (1st year of operations only 8 months).
                                 •   Capitalize on in-market events to generate client awareness and target traveler
                                     profiles.
Irving Convention and Visitors




                                 •   Leverage public relations strategies to extend awareness and reach for meeting
                                     planners, travel coordinators and leisure travelers.
                                 •   Leverage on-line resources - via ICVB and third-party websites, and the strategic use
                                     of social media - to expand awareness and reach.
                                 •   Continue to identify opportunities for developing summer and weekend business.
                                 •   Leverage partnerships to extend current business relationships, generate new ones,
Bureau—General Fund




                                     and extend resources.
                                 Key Performance Indicators

                                                                     2009-10  2010-11            2011-12
                                                                     ACTUAL ESTIMATED            TARGET

                                     Total room nights booked         109,156      108,278       104,694
                                     Destination-wide customer          85%         88.9%          85%
                                     satisfaction
                                     ICVB Customer Service satis-       94%         94.7%          95%
                                     faction
                                     Convention Center customer         N/A         85.4%          87%
                                     satisfaction
                                     Convention Center revenue          N/A        $1.55 mil      $3.5 mil
                                     generated




                                               FY 2011-12 Annual Operating Budget
                                                              126
                                                                                                Bureau—General Fund
                                                                                                Irving Convention and Visitors
Revenue Summary by Category

                            FY 2009-10         FY 2010-11       FY 2010-11       FY 2011-12
                             ACTUAL             ADOPTED        ESTIMATED          ADOPTED
TAXES                      $ 5,007,801        $ 4,997,554      $ 5,374,842      $ 5,248,035
MISCELLANEOUS              $     51,674       $     20,500     $     20,500     $      9,000
TRANSFERS FROM OTHER FUNDS $    809,656       $    916,218     $ 1,750,000      $           -
DEPARTMENT TOTAL           $ 5,869,131        $ 5,934,272      $ 7,145,342      $ 5,257,035




Expenditure Summary by Category

                                FY 2009-10      FY 2010-11       FY 2010-11      FY 2011-12
                                 ACTUAL         ADOPTED         ESTIMATED         ADOPTED
SALARIES AND WAGES             $ 1,741,501    $ 1,858,942      $ 1,858,942      $ 1,693,621
BENEFITS                       $    434,729   $     498,361    $     498,361    $    346,861
SUPPLIES                       $     87,174   $      76,775    $      73,125    $     70,635
EQUIPMENT MAINT.               $     46,494   $      49,500    $      45,750    $     45,000
UTILITIES                      $     38,117   $      32,925    $      38,095    $      9,550
OUTSIDE SERVICES               $    970,653   $ 2,028,604      $ 2,105,854      $    810,314
MISCELLANEOUS                  $ 1,368,289    $ 1,501,150      $ 1,509,210      $ 2,745,359
TRANSFER CHARGES               $    483,939   $            -   $ 2,206,684      $    286,472
EQUIPMENT                      $     42,694   $            -   $            -   $     12,500
DEPARTMENT TOTAL               $ 5,213,590    $ 6,046,256      $ 8,336,020      $ 6,020,312




                                      Salaries and
                                        Wages
               Miscellaneous              30%
                   48%
                                                                                    Utility
                                                                                     0%
                                                                           Benefits
                                                                             6%
                                                                          Supplies
                                         Outside Equipment                  1%
                                         Services Maintenance
                                          14%        0.8%




                          FY 2011-12 Annual Operating Budget
                                         127
                                  Expenditure Summary by Organization



                                                                  Administration
                                                                     36%                                    Sales
                                                                                                            31%




                                                                                                                       Communication
                                                                          Marketing                                        8%
                                                                            25%




                                               ACCOUNT                 FY 2009-10          FY 2010-11         FY 2010-11        FY 2011-12
                                 ORG           SUMMARY                  ACTUAL             ADOPTED            ESTIMATED         ADOPTED
                                     3501   Administration           $    1,746,080      $    1,504,950     $    3,727,334    $    1,589,696
Irving Convention and Visitors




                                     3202   Sales                    $    1,776,103      $    1,829,432     $    1,827,492    $    1,380,313
                                     3503   Communication            $      294,825      $      327,425     $      324,685    $      348,998
                                     3506   Marketing                $    1,396,587      $    1,091,080     $    1,163,140    $    1,139,725
                                     3507   Convention Center        $            -      $    1,293,370     $    1,293,370    $    1,561,579
                                 TOTAL                               $    5,213,595      $    6,046,256     $    8,336,020    $    6,020,312
Bureau—General Fund




                                 $4,000,000
                                 $3,500,000
                                 $3,000,000
                                 $2,500,000
                                 $2,000,000
                                 $1,500,000
                                 $1,000,000
                                   $500,000
                                            $-
                                                 Administration        Sales           Communication       Marketing   Convention Center


                                         FY 2009-10 ACTUAL        FY 2010-11 ADOPTED        FY 2010-11 ESTIMATED       FY 2011-12 ADOPTED




                                                     FY 2011-12 Annual Operating Budget
                                                                    128
                                                                                                                           Bureau—Other Fund
                                                                                                                           Irving Convention and Visitors
 There are three other funds within the Irving Convention and Visitors Bureau:

 Reserve Fund:
 After 9-11, the ICVB Board of Directors adopted a long-term reserve fund strategy to main-
 tain 6 months of operating funds in this account to provide business continuity for the ICVB
 in the event of another 9-11, or the economic downturns that lasted from 2008-10, as well
 as better protect the organization because of the volatility of this revenue stream. This fund
 is funded by transfers from the ICVB General Fund.

 Computer Replacement Fund:
 This fund is reserved for the replacement of computers, printers, software systems and
 other computer-related equipment for the Convention and Visitors Bureau.

 ICVB Building Fund/Facility Reserve Fund:
 With the opening of the convention center, this fund has been re-prioritized for Repair & Re-
 placement/Capital Improvement initiatives for the Irving Convention Center, with a goal of
 maintaining a minimum of 1% of construction costs, per PriceWaterhouseCoopers recom-
 mendation.

Revenue Summary by Category
                                     FY 2009-10           FY 2010-11           FY 2010-11               FY 2011-12
                                      ACTUAL              ADOPTED              ESTIMATED                ADOPTED
MISCELLANEOUS                    $         4,364      $         2,550      $         2,550          $           250
TRANSFER FROM OTHER FUNDS $                       -   $                -   $                -       $        375,860
OTHER FUNDS TOTAL                $         4,364      $         2,550      $         2,550          $        376,110



Expenditure Summary by Category



                                     FY 2009-10           FY 2010-11           FY 2010-11               FY 2011-12
                                      ACTUAL              ADOPTED              ESTIMATED                ADOPTED
SALARIES AND BENEFITS            $         22,154     $                -   $                    -   $                  -
SUPPLIES                         $          1,078     $         12,000     $          5,000         $         16,300
UTILITIES                        $           298      $                -   $                    -   $                  -
OUTSIDE SERVICES                 $         51,416     $                -   $                    -   $                  -
MISCELLANEOUS                    $         10,000     $                -   $                    -   $                  -
TRANSFER CHARGES                 $        815,950     $        666,218     $      1,300,000         $                  -
OTHER FUNDS TOTAL                $        900,897     $        678,218     $      1,305,000         $         16,300




                                     FY 2011-12 Annual Operating Budget
                                                    129
                                 Department Staffing

                                                                                              Funded Positions
                                                                                        2009-10     2010-11      2011-12

                                    Department Total                                      46           46          46

                                     Full-Time Employees                                  26           26          26
                                     Part-Time/SL Employees                               20           20          20

                                    Org 3501: Administration                              8            8           8

                                    Convention and Visitors Bureau Director               1            1           1
                                    Business Manager                                      1            1           1
                                    Senior Accountant                                     1            1           1
                                    CVB Technology Coordinator                            1            1           1
                                    Senior Accounting Clerk                               1            1           1
                                    CVB Assistant*                                        1            1           1
                                    Receptionist                                          1            1           1
                                    Office Coordinator                                    1            1           1

                                    Org 3502: Sales                                       32           33          32

                                    Convention and Visitors Bureau Sales Manager          1            1           1
                                    Customer Services & Housing Coordinator*              1            1           1
                                    CVB Assistant *                                       2             2           2
                                    Customer/Member Services Supervisor                   1             1           1
Irving Convention and Visitors




                                    ICVB Clerk/Convention Registration Personnel (PT)     20           20          20
                                    Sales Supervisor*                                     1             1          1
                                    Sales Representative*                                 6             6           6
                                    Sales Assistant                                       0             1           0

                                    Org 3503: Communications                              3            3            3
Bureau—General Fund




                                    Public Relations Coordinator                          1            1           1
                                    Public Relations Assistant                            1            1           1
                                    CVB Assistant                                         1            1           1

                                    Org 3506: Marketing                                   3            2           3

                                    Convention and Visitors Bureau Marketing Manager      1            1           1
                                    Marketing Assistant                                   1            1           1
                                    Sales Assistant*                                      1            0           1


                                    Staffing Notes:
                                    FY 2011-2012 Adjustments:
                                        *Positions unfunded:
                                         CVB Assistant/Administration (1)
                                         CVB Assistant/Sales (1)
                                         Customer Services & Housing Coordinator (1)
                                         Sales Supervisor (1)
                                         Sales Representative (1)
                                         Sales Assistant (1)




                                               FY 2011-12 Annual Operating Budget
                                                              130
Irving Convention and Visitors
Bureau—General Fund




                                                                    FY 2011-12 Annual Operating Budget
                                                                                   131
                                 3506   3503   3502   3501   Org:
FY 2011-12 Annual Operating Budget
               132
                                                        Strategic Goal 4
                                                   Set the Standard for a Safe
                                                         and Secure City
    Associated Departments:
---------------------------------------------
-                                               Nobody wants to live in a community or own property in an area that is
                                                not safe. Therefore, it is of the utmost importance that the residents of
•   Police                                      Irving feel that their neighborhoods are free from crime, protected from
                                                fires as well as other disasters, and that help will arrive quickly in an
•   Fire                                        emergency. The following strategies are associated with Strategic
                                                Goal 4. Specific activities that are used to complete each strategy can
                                                be found on the following pages. Strategies that are in bold are key
•   Municipal Court                             focus areas for FY 2011-12.

•   Animal Services                             4.1   Decrease crime and disorder through proactive approaches
                                                4.2   Build effective community partnerships
                                                4.3   Improve motorist safety
                                                4.4   Increase operational efficiency
                                                4.5   Enhance animal services to promote resident safety and ensure
                                                      that animals are provided a safe and healthy environment
                                                4.6   Enforce Municipal Court orders
                                                4.7   Implement initiatives to prevent fire and EMS incidents
                                                4.8   Enhance delivery of effective emergency services
                                                4.9   Promote public safety in the built environment




                                            FY 2011-12 Annual Operating Budget
                                                           133
                   Strategies and Actions
                   4.1     Decrease crime and disorder through                  Larry Boyd
                           proactive approaches

                   4.1.1   Develop and implement tactics specifically focused   Ronald Ramsey    10/1/2011   9/30/2012   Reduce crime                        Part I property crime and violent
                           on reducing crime                                                                                                                 crime is below the 5 year average



                   4.2     Build effective community partnerships               Larry Boyd



                   4.2.1   Expand outreach opportunities to improve             Terry Zettle     10/1/2011   9/30/2012   Form partnerships that lead to      90% satisfaction rate (annual
                           community partnerships                                                                        greater citizen satisfaction with   survey)
                                                                                                                         police services
                   4.2.2   Provide volunteer and educational opportunities to   Terry Zettle     10/1/2011   9/30/2012   Increase awareness                  Offending rate of participants
                           enhance resident safety                                                                                                           <30%


                   4.3     Reduce crime and increase quality of life in         Larry Boyd                               Reduce crime in multifamily
                           multifamily communities and surrounding                                                       areas
                           areas

                   4.3.1   Engage in non-traditional methods to address root    Terry Zettle     10/1/2011   9/30/2012   Reduce crime and disorder           <30% Part I crimes committed in
                           causes of crime in targeted locations                                                                                             multi-family complexes per quarter


                   4.4     Improve motorist safety                              Dan Vedral


                   4.4.1   Analyze and implement tactics to reduce accidents    Dan Vedral       10/1/2011   9/30/2012   Reduce injury accident rate         Injury accident rate below the
                           and enhance motorist safety                                                                                                       national average


                   4.4.2   Monitor effectiveness of red light cameras and       Dan Vedral       10/1/2011   9/30/2012   Reduce accident severity at high    Reduced accident severity at
                           evaluate new locations                                                                        accident locations                  monitored locations


                   4.5     Increase operational efficiency                      Larry Boyd


                   4.5.1   Enhance the ability of the Police Department, Fire   Melony Branham   10/1/2011   9/30/2012   Provide a level of customer service 90% percent of IT Public Safety
                           Department and Municipal Court to perform critical                                            which meets or exceeds the current customers rating services as good
                           functions                                                                                     service level agreement             and/or excellent.



                   4.5.2   Advance public safety communications, equipment      Shane Burton     10/1/2011   9/30/2012   Provide enhanced communications, 100% of percent of IT Public Safety
                           and processes through the use of technologies                                                 equipment, business processes,      projects completed
                                                                                                                         disaster recovery and federal/state
                                                                                                                         regulatory compliance


                   4.5.3   Enhance the city's capability to mitigate, prepare   Pat McMacken     10/1/2011   9/30/2012   Increase level of community         State of Texas EMPG standards
                           for, respond to and recover from disasters                                                    disaster resiliency


                                                                                Terry Zettle     10/1/2011   9/30/2012   Increase operational efficiency
Strategic Goal 4




                   4.5.4   Maximize staffing resources                                                                                                       90% satisfaction rate (annual
                                                                                                                                                             survey)


                   4.6     Enhance animal services to promote                   Chris Hooper
                           resident safety and ensure that animals are
                           provided a safe and healthy environment



                   4.6.1   Improve the live release rate                        Fred Sanderson   10/1/2011   9/30/2012   Increase number of animals leaving Live release rate ? 80%
                                                                                                                         the shelter alive


                   4.6.2   Enhance field operation productivity                 Fred Sanderson   10/1/2011   9/30/2012   Handle all requests for service     Percent of officer initiated proactive
                                                                                                                         efficiently                         inspections (target TBD)


                   4.6.3   Improve sterilization program                        Fred Sanderson   10/1/2011   9/30/2012   Reduce number of unwanted pets      100% of adoptable animals
                                                                                                                         and enhance no-kill initiative      sterilized (by city and city
                                                                                                                                                             sponsored programs combined)



                   4.6.4   Enhance customer service                             Fred Sanderson   10/1/2011   9/30/2012   Improve customer satisfaction       More than 95% of customer
                                                                                                                         rating                              surveys with a rating of
                                                                                                                                                             "satisfactory" or better

                   4.6.5   Expand community outreach                            Fred Sanderson   10/1/2011   9/30/2012   Improve public education and        Number of events/presentations
                                                                                                                         partnerships                        sponsored; 10% increase in events
                                                                                                                                                             over previous year




                                                      FY 2011-12 Annual Operating Budget
                                                                     134
                                                                                                                                                                                      Strategic Goal 4
Strategies and Actions
4.7      Enforce Municipal Court orders                            Wayne Lambert


4.7.1    Increase compliance on court cases prior to               Mark Eads         10/1/2011   9/30/2012   Improve communication with court <20% of FTA's for scheduled court
         warrant issuance                                                                                    defendants                       dates and events


4.7.2    Increase warrant clearance rate                           Wayne Lambert     10/1/2011   9/30/2012   Enhance public awareness and        Maintain an overall clearance rate
                                                                                                             consequences related to traffic     of 80%
                                                                                                             warrants


4.8      Maximize workflow efficiency and enhance                  Wayne Lambert
         customer experience through training and
         technology

4.8.1    Implement services that meet the needs of the             Sheli Masterson   10/1/2011   9/30/2012   Maintain 95% satisfaction rate of   Survey results - >95% satisfaction
         customer                                                                                            good and/or excellent               rating


4.8.2    Increase use of court technology                          Mark Eads         10/1/2011   9/30/2012   Increase innovative processes       95% satisfaction rate with
                                                                                                                                                 technology


4.8.3    Focus on employee development                             Wayne Lambert     10/1/2011   9/30/2012   Increase staff knowledge of legal   75% of senior clerks certified
                                                                                                             requirements


4.9      Implement initiatives to prevent fire and                 Mario Molina
         EMS incidents

4.9.1    Develop and implement a comprehensive                     Rusty Wilson      10/1/2011   9/30/2012   Reduce number of fire responses     2% decrease in fire responses
         prevention education plan


4.9.2    Develop and implement a comprehensive fire code           Derek Austin      10/1/2011   9/30/2012   Reduce number of fire responses     2% reduction in fire code
         enforcement plan                                                                                                                        violations


4.9.3    Enhance the city's ability to promote disease/injury      Victor Conley     10/1/2011   9/30/2012   Reduce number of EMS responses 2% decrease in EMS responses
         prevention and encourage healthy living of
         residents

4.10     Enhance delivery of effective emergency                   Mario Molina
         services

4.10.1   Sustain emergency units in service and in district        Rusty Wilson      10/1/2011   9/30/2012   Make safe and effective vehicles    Average response time <5
                                                                                                             available in district               minutes; 80% of emergency
                                                                                                                                                 responses <5 minutes


4.10.2   Maximize staffing resources                               Victor Conley     10/1/2011   9/30/2012   Optimize staffing resources         95% of functional staffing




                                                                FY 2011-12 Annual Operating Budget
                                                                               135
FY 2011-12 Annual Operating Budget
               136
                                                               Police
                                             Larry Boyd, Police Chief
      Mission Statement

Deliver exceptional services and
promote a high quality of life for      For budgetary purposes, the Police Department is comprised of five
residents, visitors, and                divisions: Field Operations Bureau, Administrative Services Bureau,
businesses.                             Investigative Services Bureau, Emergency Management and Staff.

                                        Field Operations Bureau:
                                          ♦ North Patrol Division
        Key Strategies                    ♦ South Patrol Division
•   Decrease crime and disorder           ♦ Special Operations Division
    through proactive ap-                    • Tactical Section
    proaches                                 • Traffic Section
                                             • Vice/Narcotics
•   Build effective community           Investigative Services
    partnerships                        Bureau:
                                          ♦ Criminal Investigations
•   Increase operational effi-              Division
    ciency                                  • Criminal
                                               Investigations
•   Improve motorist safety                 • Criminalistics
                                            • Auto Pound
                                                                          Administrative Services Bureau:
                                            • Gang Unit
                                                                          ♦ Technical Services Division
                                            • Intelligence Unit
                                                                            • Jail
                                            • Family Advocacy Ctr.
                                                                            • Communications Section
                                          ♦ Community Services
                                                                            • Property Section
                                            Division
                                                                            • Records Section
                                            • Volunteer Program
                                                                          ♦ Administrative Division
                                            • School Resource
                                                                            • Budget Specialist
                                               Program
                                                                            • Research & Development/Crime
                                            • Elementary
                                                                              Analysis
                                               Education
                                            • Problem Solving

       Department at a
                                          Emergency Management
          Glance:
                                        Staff:
      FY 2011-12 Budget
                                        ♦ Police Chief
                                        ♦ Internal Affairs
          $48,730,189
                                        ♦ Professional Standards
                                        ♦ Police Legal Advisor
     Full Time Employees
              509



                                     FY 2011-12 Annual Operating Budget
                                                    137
         Department FY 2010-2011 Results

         •   Achieved crime rate reduction for the 8th year in a row
         •   Set a record low crime rate for the 5th year in a row
         •   Arrested over 350 known offenders through our focus on intelligence collection
         •   Irving’s injury accident rate is 54% below the national average
         •   Continued the grant funded “No Refusal” initiatives and “Click it or Ticket” campaigns dur-
             ing major holidays and Spring Break week to deter impaired driving
         •   The Irving Police Athletic/Activities League partnered with the Texas Department of Parks
             and Wildlife to create the Urban Outdoors Program to teach children outdoor skills such as
             fishing, archery, rock climbing, kayaking and camping
         •   Added a summer “kicks” soccer program along with the summer “hoops” program using
             school resource officers and YMCA personnel to provide alternative activities for juveniles
             during the summer months
         •   The pilot First Offender Program has experienced an 80% success rate after the first year
             of classes
         •   Contacted over 5,000 citizens through Citizen Police Academies, Neighborhood Watches,
             Business Community and Faith Based outreach programs
         •   Irving Citizens on Patrol volunteers contributed over 4,800 hours to assist the Police De-
             partment
         •   Upgraded the Tiburon servers at Criminal Justice Center for increased performance
         •   University of Dallas MBA program conducted a citizen satisfaction survey of citizens using
             police services and the result was a 94% satisfaction rating
         •   The Problem Solving Unit’s efforts on Walnut Hill resulted in a 74% reduction in crime and
             an 80% reduction in Part 1 crimes on Tudor Lane
         •   The apartment crime reduction ordinance has resulted in 47% crime reduction at com-
             plexes participating in the program
         •   96% of all graffiti was removed within 24 hours of detection
         •   Partnered with the American Automobile Association (AAA) of Texas to implement a “Dare
             to Prepare” teen driver safety program
         •   Continued Hispanic Outreach efforts through quarterly Juntos con Irving meetings and pro-
             duction of two Spanish language public information videos
         •   Continued cooperation with the Immigration and Customs Enforcement Agency for our
             24/7 Criminal Alien Program (CAP) that has detained over 6,600 prisoners for immigration
             violations since September 1, 2006
         •   Successfully accomplished all public safety bid obligations for Super Bowl XLV
         •   Added new K-9, Aygo, due to retirement of K-9, Rocky
         •   Received designation as a StormReady Community by the National Weather Service
         •   Replaced two existing outdoor warning sirens for increased coverage
         •   Initiated a city-wide Continuity of Operations Plan
Police




                            FY 2011-12 Annual Operating Budget
                                           138
                                                                                                  Police
Key Performance Indicators

                                                     2009-10           2010-11       2011-12
                                                     ACTUAL        ESTIMATED        TARGET
Number of Part I Violent Crimes                        505            600            <650

Number of Part I Property Crimes                      7,841             6,998        <8,200

Crime rate per 100 Units at Crime-Free                0.38              N/A            N/A
Multifamily Program Apartments

Average Monthly Motor Vehicle Injury                  105               105           <158
Accident Rate
Police Services Satisfaction Rating                   73%               >73%          >70%
(Resident Survey)

Apartment Crime as a Percentage of Overall            N/A               <30%          <30%
Crime
Volunteer Hours Donated                              15,041            15,400        15,750




 Revenue Summary by Category



                                       FY 2009-10    FY 2010-11     FY 2010-11      FY 2011-12
                                         ACTUAL       ADOPTED      ESTIMATED        ADOPTED
FRANCHISE FEES                         $         -   $ 240,000     $    240,000     $ 231,740
FEES AND PERMITS                       $ 478,000     $ 607,500     $    556,750     $ 606,250
FINES AND OTHER CHARGES                $    35,000   $    40,000   $      1,000     $         -
COST REIMBURSEMENTS                    $ 1,169,490   $ 1,183,475   $ 1,198,475      $ 1,287,471
SALE OF GOODS                          $    70,500   $    66,000   $     41,000     $    66,000
MISCELLANEOUS REVENUE                  $    40,000   $    40,000   $     40,000     $ 139,000
DEPARTMENT TOTAL                       $ 1,792,990   $ 2,176,975   $    2,077,225   $ 2,330,461




                                  FY 2011-12 Annual Operating Budget
                                                 139
         Expenditure Summary by Category




                              Salaries and
                                Wages
                                  70%                    Benefits
                                                          20%
                 Capital
                 0.05%                                                       Supplies
                                                                               2%
                  Transfers
                    0.1%      Miscellaneous   Outside         Equipment
                                Services      Services       Maintenance
                                  0.8%          1%              5.5%




                                     FY 2009-10     FY 2010-11       FY 2010-11      FY 2011-12
                                      ACTUAL         ADOPTED        ESTIMATED         ADOPTED
         SALARIES AND WAGES         $ 35,541,699   $ 33,601,006     $ 33,938,095    $ 34,162,834
         BENEFITS                   $ 9,947,521    $ 10,965,812     $ 10,299,287    $ 9,621,790
         SUPPLIES                   $ 1,277,062    $ 1,152,316      $ 1,189,573     $ 1,031,679
         EQUIPMENT MAINTENANCE      $ 1,923,657    $ 2,162,905      $ 1,942,361     $ 2,711,538
         UTILITIES                  $     35,217   $     35,600     $     30,500    $     26,740
         OUTSIDE SERVICES           $    627,573   $    623,564     $    590,221    $    679,764
         MISCELLANEOUS SERVICES     $    403,250   $    458,883     $    398,599    $    406,398
         TRANSFERS                  $    190,506   $     33,350     $     33,350    $     64,446
         CAPITAL                    $     39,601   $     14,500     $           -   $     25,000
         DEPARTMENT TOTAL           $ 49,986,086 $ 49,047,936       $ 48,421,987    $ 48,730,189
Police




                       FY 2011-12 Annual Operating Budget
                                      140
                                                                                                               Police
 Expenditure Summary by Organization



                Emergency
               Management
                   1%
             Staff
             3%                                      Field Operations
                   Investigative                           52%
                      Svcs.
                       24%                    Admin.
                                              Services
                                               21%




       ACCOUNT                      FY 2009-10         FY 2010-11           FY 2010-11           FY 2011-12
ORG    SUMMARY                       ACTUAL            ADOPTED             ESTIMATED             ADOPTED
 0421 Field Operations            $ 25,884,493       $ 24,249,360          $ 24,565,628        $ 25,243,841
 0441 Admin Services              $    9,958,770     $ 10,186,430          $ 10,492,613        $ 10,577,174
 0461 Investigative Svcs          $ 12,777,297       $ 12,985,550          $ 11,669,774        $ 11,292,943
 0481 Staff                       $    1,180,633     $    1,346,576        $ 1,435,676         $ 1,325,523
 0491 Emergency Management        $      184,893     $      280,020        $    258,296        $     290,708
TOTAL                             $ 49,986,086       $ 49,047,936          $ 48,421,987        $ 48,730,189




             $30,000,000

             $25,000,000

             $20,000,000

             $15,000,000

             $10,000,000

              $5,000,000

                      $-
                              Field        Admin      Investigative      Staff    Emergency
                            Operations    Services        Svcs                    Management


                 2009-10 Actual    2010-11Adopted     2010-11 Proposed       2011-12 Adopted




                                   FY 2011-12 Annual Operating Budget
                                                  141
         Department Staffing
                                                          Authorized Positions
                                                       2009-10   2010-11    2011-12

          Department Total                                    586    585       585
          Full-Time                                           510    509       509
          Part-Time                                            76     76        76

          Org 0421: Field Operations Bureau                   244    244       244

          Assistant Police Chief                                1      1         1
          Police Captain                                        3      3         3
          Payroll Assistant                                     1      1         1
          Administrative Secretary                              1      1         1
          Senior Office Assistant                               2      2         2
          Police Lieutenant                                    11     11        11
          Police Sergeant                                      27     27        27
          Police Officer                                      198    198       198

          Org 0441 Administrative Services Bureau             129    152       149

          Assistant Police Chief                               1       1         1
          Police Captain                                       1       1         1
          Accounting Clerk II                                  1       1         1
          Senior Office Assistant                              1       1         0
          Administrative Secretary                             0       0         1
          Senior Payroll Assistant                             1       1         1
          Police Lieutenant                                    2       2         2
          Police Sergeant                                      2       2         2
          Police Officer                                       6       6         6
          Budget Specialist                                    1       1         1
          Police Communications Supervisor                     6       6         6
          Dispatcher I                                        16      16        16
          Dispatcher II                                       22      22        22
          Senior Dispatcher                                    7       7         7
          Property & Evidence Supervisor (**)                  1       0         0
          Senior Property Assistant (*)                        1       1         1
          Property Assistant                                   4       4         4
          Research and Planning Coordinator                    1       1         1
          Senior Crime Analyst                                 0       0         1
          Crime Analyst                                        2       2         1
          Detention Supervisor                                 7       7         7
          Detention Officer                                   42      42        42
          Police Communications Manager                        1       1         1
          Lead Police Records Clerk                            0       1         1
Police




          Senior Police Records Clerk                          0       7         7
          Police Records Clerk                                 0      14        11
          Police Records Manager (**)                          0       0         0
          Police Records Supervisor                            0       1         1
          Property & Records Manager (**)                      0       1         1
          Police Security Officer (*)                          1       1         1
          Police Officer Trainee (*)                           2       2         2


                         FY 2011-12 Annual Operating Budget
                                        142
                                                                                            Police
Department Staffing

                                                                  Funded Positions
                                                             2009-10   2010-11    2011-12

      0461 Investigative Services Bureau                        202        178       181

      Assistant Police Chief                                      1          1         1
      Police Captain                                              2          2         2
      Staff Assistant                                             3          3         3
      Police Lieutenant                                           3          3         3
      Police Segeant                                             10         10        10
      Police Officer                                             73         73        73
      Counseling Services Manager                                 1          1         1
      Counselor III                                               2          2         2
      Counselor II                                                1          1         1
      Counselor II (#)                                            1          1         1
      Counselor I                                                 2          2         2
      Property Assistant                                          2          2         2
      School Crossing Guard Supervisor                            1          1         1
      PT School Crossing Guard                                   76         76        76
      Lead Police Records Clerk                                   1          0         0
      Senior Police Records Clerk                                 7          0         0
      Police Records Clerk                                       14          0         3
      Police Records Manager (**)                                 1          0         0
      Police Records Supervisor                                   1          0         0

      Org 0481 Staff                                              7          7         7

      Police Chief                                                1          1         1
      Legal Secretary                                             1          1         1
      Office Supervisor                                           1          1         1
      Police Legal Advisor                                        1          1         1
      Police Lieutenant                                           1          1         1
      Police Sergeant                                             1          1         1
      Workforce Relations Specialist II                           1          1         1

      Org 0491 Emergency Management                               4          4         4

      Emergency Management Coordinator                            1          1         1
      Assistant Emergency Management Coordinator                  1          1         1
      Emergency Management Planner (##)                           1          1         1
      Emergency Management Planner (###)                          1          1         1

       Staffing Notes:


      * Positions currently frozen
      **Property Supervisor & Records Manager positions combined into Property &
        Records Manager

      # Position funded by the Criminal Justice Grant Fund
      ## Position funded by MMRS Grant
      ### Position funded by UASI Grant



                             FY 2011-12 Annual Operating Budget
                                            143
         Organization Chart
Police




                    FY 2011-12 Annual Operating Budget
                                   144
                                                                       Fire
                                               Mario Molina, Fire Chief
     Mission Statement

The mission of the Fire
Department is to minimize the            The Fire Department provides re-
dangers to life and property for         sponse to fire, medical, extrication,
our citizens, in the most efficient      hazardous materials and other
way, through fire prevention             emergencies on a 24-hour per day
efforts, safety education,               basis from 11 strategically located
investigations, fire control             stations. The Fire Department op-
operations, and continuous               erates eleven engine companies,
training in the fields of EMS,           four aerial truck companies and
Hazardous Materials and                  eight Mobile Intensive Care Units.
Rescue
                                         Department FY 2010-2011 Results
                                         In an effort to promote fire safety and minimize the losses from fires, the
                                         Fire Department: presented more than 445 safety education programs to
                                         31,895 citizens; performed 11,728 building inspections; conducted one Citi-
                                         zen Fire Academy; and conducted four community programs in conjunction
                                         with Irving Community Television Network (ICTN).

                                         Our goal to maintain all response times for both fire equipment (average
                                         4:33) and ambulances (average 4:19) to less than five minutes was attained
                                         and our goal to meet NFPA dispatch process time standards of 60 seconds
                                         was surpassed with an average dispatch time of 35 seconds.

                                         All training goals in the areas of Hazardous Materials, medical training and
                                         Insurance Services Offices (ISO) requirements were met.

                                         The IFD added the following fire apparatus to improve service to the City of
                                         Irving. Two Crimson fire pumpers equipped with: 1500 GPM pump, 500 gal-
                                         lon water tank, 40 gallon foam tank, rear and side camera system, and sev-
                                         eral updated NFPA safety features were placed in service at Fire Stations 5
                                         and 6. To improve the quality of life of the residents of Irving, the IFD placed
                                         two new ambulances in service at Fire Stations 10 and 11 along with 12
       Department at a                   new Physio-Control LIFEPAK 15 cardiac monitors on all front-line and re-
                                         serve ambulances. An off-road ambulance (ASAP) featuring a fully en-
          Glance:
                                         closed, all aluminum patient compartment that secures a full size cot and
                                         seating for up to two paramedics and a driver was placed in service for sup-
      FY 2011-12 Budget                  port of special events.
          $33,040,509                    The IFD and CFA Alumni participated in: Special Olympics (785 volunteer
                                         hours); “Fill the Boot” MDA fundraiser ($104,045.20 collected); and with IPD
     Full Time Employees                 delivered Christmas dinner and toys to 1100 kids through the Blue Christ-
              317                        mas program.

                                         Irving Fire Department continues to deliver exceptional services. IFD has a
                                         cardiac survival rate which is double the national average.
                                      FY 2011-12 Annual Operating Budget
                                                     145
        Key Performance Indicators

                                                              2009-10           2010-11      2011-12
                                                              ACTUAL          ESTIMATED      TARGET
       Average emergency response time in minutes               4:26              4:20        <5:00

       Percent of emergency responses within 5                  70%              73%           80%
       minutes


       Emergency dispatch call processing time               33 seconds       35 seconds    <60 seconds


       Percent of residents rating fire service as ex-          84%              87%           90%
       cellent/good


       Percent of residents rating ambulance service            82%              85%           90%
       as excellent/good




         Revenue Summary by Category



                                        FY 2009-10       FY 2010-11       FY 2010-11       FY 2011-12
                                         ACTUAL          ADOPTED          ESTIMATED        ADOPTED

        FRANCHISE FEES                 $       1,000     $        1,000   $        1,000   $     1,000
        FEES AND PERMITS               $   3,951,474     $    4,425,000   $    4,025,000   $ 4,097,870
        DEPARTMENT TOTAL               $   3,952,474     $    4,426,000   $    4,026,000   $ 4,098,870
Fire




                           FY 2011-12 Annual Operating Budget
                                          146
                                                                                              Fire
 Expenditure Summary by Category

                                  Outside
                                  Services
                                    2%
                     Transfers
     Equipment          1%
    Maintenance                                    Salaries and Wages
        3%                                                 72%
                                      Benefits
          Supplies                     20%
            2%
                  Utilities
                  0.03%




                                   FY 2009-10    FY 2010-11     FY 2010-11     FY 2011-12
                                    ACTUAL       ADOPTED        ESTIMATED      ADOPTED
SALARIES AND WAGES                $ 24,785,082   $ 22,287,641   $ 23,563,592   $ 23,630,816
BENEFITS                          $ 6,841,531    $ 7,338,268    $ 7,636,884    $ 6,605,124
SUPPLIES                          $    820,521   $    919,331   $    719,806   $    595,530
STRUCTURAL MAINTENANCE            $          -   $          -   $          -   $          -
EQUIPMENT MAINTENANCE             $    797,924   $    785,388   $    788,360   $    958,727
UTILITIES                         $      1,488   $     11,660   $     11,442   $      8,660
OUTSIDE SERVICES                  $    470,205   $    633,210   $    602,874   $    568,764
MISCELLANEOUS SERVICES            $    281,794   $    392,954   $    357,728   $    282,938
TRANSFERS                         $          -   $    277,950   $          -   $    277,950
EQUIPMENT                         $     91,490   $          -   $          -   $    112,000
DEPARTMENT TOTAL                  $ 34,090,035   $ 32,646,402   $ 33,680,687   $ 33,040,509




                                 FY 2011-12 Annual Operating Budget
                                                147
       Expenditure Summary by Organization

                                Communications
                                    6%
                 Fire Prevention
                       5%


                                                                              Operations
                                   EMS                                          66%
          Administration
              5%                   18%




                  ACCOUNT           FY 2008-09                   FY 2009-10               FY 2009-10              FY 2010-11
       ORG        SUMMARY            ACTUAL                      ADOPTED                  ESTIMATED               ADOPTED
        0512   Administration      $ 1,973,818               $      1,705,007            $ 1,628,034             $ 1,643,007
        0532   Fire Prevention     $ 1,568,853               $      1,613,671            $ 1,284,832             $ 1,488,771
        0542   Communications      $ 1,755,956               $      1,815,359            $ 1,996,336             $ 1,944,117
        0552   Operations          $ 22,747,269              $     21,162,813            $ 22,002,548            $ 21,865,687
        0582   EMS                 $ 6,294,778               $      6,349,553            $ 6,768,936             $ 6,098,927
       TOTAL                       $ 34,340,674              $     32,646,402            $ 33,680,687            $ 33,040,509




         $25,000,000



         $20,000,000



         $15,000,000



         $10,000,000



          $5,000,000



                  $-
                       Administration   Fire Prevention    Communications       Operations            EMS
Fire




                                          2009-10 Actual    2010-11 Adopted    2010-11 Estimated   2011-12 Proposed




                         FY 2011-12 Annual Operating Budget
                                        148
                                                                                                   Fire
Department Staffing
                                                                      Authorized Positions
                                                                  2009-10   2010-11     2011-12

   Department Total                                                    318             318   318
            Full-Time                                                  317             317   317
            Part-Time                                                    1               1     1
   Org 0512: Administration                                             15              14    14
             Fire Chief                                                   1             1     1
             Assistant Fire Chief, Operations                             1             1     1
             Assistant Fire Chief, Logistics                              1             1     1
             Administrative Secretary                                     1             1     1
             Senior Office Assistant                                      1             1     1
             Accounting Clerk I                                           1             1     1
             Payroll Assistant                                            1             1     1
             Fire Captain, Training/Career Development                    1             2     2
             Fire Lieutenant, Training                                    1             1     1
             Battalion Chief of Research and Development                  1             0     0
             Battalion Chief of Special Assignments                       1             0     0
             Administrative Assistant                                     1             1     1
             Fire Programs Coordinator                                    1             1     1
             Fire Property Coordinator                                    1             1     1
             Property Technician                                          1             1     1
   Org 0532: Fire Prevention                                            14             14    14
             Fire Marshal                                                 1             1     1
             Assistant Fire Marshal                                       1             1     1
             Fire Prevention Lieutenant                                   3             3     3
             Fire Prevention Specialist                                   9             9     9
   Org 0542: Communications                                             17             17    17
             Battalion Chief, Comunications                               0             1     1
             Fire Captain                                                 1             0     0
             Fire Lieutenant                                              4             4     4
             Firefighter                                                  4             4     4
             Fire Equipment Operator                                      8             8     8
   Org 0552: Operations                                                218             219   219
             Battalion Chief                                             6               6     6
             Fire Captain                                               35              36    36
             Fire Lieutenant                                            15              18    18
             Fire Equipment Operator                                    46              46    46
             Firefighter                                               116             113   113
   Org 0582: EMS                                                        54              54    54
             Asst. Chief, Safety & Career Development                    1               1     1
             Battalion Chief, EMS & Health                               0               1     1
             Fire Captain, Health and Safety                             1               0     0
             Fire Lieutenant                                             3               3     3
             Fire Equipment Operator                                    48              48    48
             PT Office Assistant                                         1               1     1

   Staffing Notes:
             FY 2010-11 Personnel Changes:
             3 Firefighter positions were reclassified to Fire Lieutenant positions.
             Battalion Chiefs moved from Admin org to Communications and EMS.
             Fire Captain moved from Communications org to Administration.
             Fire Captain moved from EMS og to Operations.


                                 FY 2011-12 Annual Operating Budget
                                                149
       Organization Chart
Fire




                  FY 2011-12 Annual Operating Budget
                                 150
                                             Municipal Court
                                          Wayne Lambert, Director
     Mission Statement

Enforce Municipal Court orders
while    enhancing     customer
                                     The Municipal Court’s role is to adjudicate violations of city ordi-
experience through training and
                                     nances and other minor crimes. Its six divisions are:
technology.
                                     •   Administration
                                     •   Judicial
                                     •   Customer Service
                                     •   Warrant/Compliance
                                     •   Teen Court
                                     •   Court Services

                                     Department FY 2010-11 Results
                                     •   Entered into an inter-local agreement with Dallas County to par-
                                         ticipate in the Scofflaw program.

                                     •   Participated in the fifth annual state-wide warrant roundup

                                     •   Won the 2011 Traffic Safety Award for the fourth consecutive
                                         year. We were the only “large” court to win this award.

                                     •   Collaborated with the Jail to develop an automated program that
                                         would allow court personnel to print arraignment sheets directly
                                         from the charge and bond information contained within the po-
                                         lice booking system.

                                     •   Increased compliance by utilizing technology to remind defen-
                                         dants of scheduled court events.

                                     •   Partnered with IISD through the Criminal Justice Program at the
      Department at a                    Jack E. Singley Academy by providing an internship opportunity
         Glance:                         as well as provided court tours to IISD students.

      FY 2011-12 Budget

          $2,561,471

    Full Time Employees
             41



                                  FY 2011-12 Annual Operating Budget
                                                 151
                  •   Placed a touch screen kiosk in our lobby that allows customers to access options, pay
                      traffic and red light citations as well as make their water payment.

                  •   Collaborated with the City of Southlake to host the 2010 Court Clerk Conference.

                  •   Updated our case management software for increased efficiency.

                  •   Re-conducted a telephone survey after implementing changes based on the voice of
                      the customer. We attained a 98% overall satisfaction rating.

                  •   Teen Court received the 2010 Spotlight Achievement award from the Teen Court Asso-
                      ciation of Texas. The award is given to the court that has demonstrated success in the
                      past year and implemented innovative programming for teens.

                  •   Implemented a judicial initiative for at risk juveniles and their families.



                  Department FY 2011-12 Strategic Actions
                  •   4.7 Enforce Municipal Court Orders

                  •   4.7.1 Increase compliance on court cases prior to warrant issuance

                  •   4.7.2 Increase warrant clearance rate

                  •   4.8 Maximize efficient workflow and enhance customer service through training and
                      technology

                  •   4.8.1 Implement services that meet the needs of the customer

                  •   4.8.2 Increase use of court technology

                  •   4.8.3 Focus on employee development
Municipal Court




                  Other Goals and Actions
                      .
                  •   Streamline our Attorney case processing

                  •   Enhance courtroom technology.

                  •   Participate in the sixth annual state-wide warrant roundup

                  •   Focus on employee development

                  •   Increase use of court technology




                                    FY 2011-12 Annual Operating Budget
                                                   152
                                                                                                Municipal Court
Key Performance Indicators

                                                    2009-10          2010-11        2011-12
                                                    ACTUAL         ESTIMATED        TARGET

% FTA’s for scheduled court hearings                  N/A             16.8%          <20%


Overall warrant clearance rate new!                   N/A              N/A            80%

Good and/or excellent ratings on customer             N/A              N/A            95%
surveys new!

User satisfaction rating for new courtroom            N/A              N/A            95%
technology new!

Senior Court Clerks achieving state certifica-        N/A              N/A            75%
tion new!




Revenue Summary by Category



                                      FY 2009-10     FY 2010-11     FY 2010-11    FY 2011-12
                                       ACTUAL         ADOPTED      ESTIMATED      ADOPTED
FINES AND OTHER CHARGES             $ 7,922,000     $ 8,826,300    $ 8,324,800    $ 8,370,300
MISCELLANEOUS REVENUE               $         400   $        400   $        400   $       400
DEPARTMENT TOTAL                    $ 7,922,400     $ 8,826,700    $ 8,325,200    $ 8,370,700




                                   FY 2011-12 Annual Operating Budget
                                                  153
                  Expenditure Summary by Category


                              Miscellaneous Services
                                       0.1%
                         Equipment
                        Maintenance
                            1%                                           Salaries and Wages
                                                                                 71%
                                                       Benefits
                            Supplies
                                                        26%
                              2%




                                                           FY 2009-10      FY 2010-11         FY 2010-11    FY 2011-12
                                                            ACTUAL         ADOPTED            ESTIMATED     ADOPTED
                  SALARIES AND WAGES                   $     1,951,603    $ 2,022,935         $ 1,932,658   $ 1,803,818
                  BENEFITS                             $       600,043    $   753,406         $   640,939   $ 670,634
                  SUPPLIES                             $        43,787    $    53,892         $    45,990   $    56,124
                  EQUIPMENT MAINTENANCE                $        23,451    $    32,779         $    25,800   $    28,500
                  UTILITIES                            $             -    $         -         $         -   $         -
                  OUTSIDE SERVICES                     $             -    $         -         $         -   $         -
                  MISCELLANEOUS SERVICES               $           150    $     3,015         $       280   $     2,395
                  TRANSFERS                            $             -    $         -         $         -   $         -
                  DEPARTMENT TOTAL                     $     2,619,034    $ 2,866,027         $ 2,645,667   $ 2,561,471
Municipal Court




                                    FY 2011-12 Annual Operating Budget
                                                   154
                                                                                                                                         Municipal Court
 Expenditure Summary by Organization

                                                                            Administration
                                                                                8%

                                Court Services
                                    21%                                                               Judicial
                                                                                                       12%

                                                                                                  Customer Service
                                                                                                       22%
                  Teen Court
                     8%


     Warrant/Compliance
            29%




            ACCOUNT                            FY 2009-10               FY 2010-11                FY 2010-11               FY 2011-12
ORG         SUMMARY                             ACTUAL                   ADOPTED                  ESTIMATED                ADOPTED
 1305 Administration                           $ 201,415                $ 216,578                 $ 204,988               $    206,954
 1310 Judicial                                 $ 294,982                $ 297,021                 $ 367,833               $    301,843
 1320 Customer Service                         $ 591,590                $ 613,754                 $ 532,196               $    570,881
 1330 Warrant/Compliance                       $ 771,504                $ 953,876                 $ 835,159               $    725,834
 1340 Teen Court                               $ 209,582                $ 210,071                 $ 216,164               $    213,316
 1350 Court Services                           $ 549,961                $ 574,727                 $ 489,327               $    542,643
TOTAL                                          $ 2,619,034              $ 2,866,027               $ 2,645,667             $ 2,561,471




  $1,000,000

   $900,000

   $800,000

   $700,000

   $600,000

   $500,000

   $400,000

   $300,000

   $200,000

   $100,000

          $-
               Administration       Judicial     Customer Service Warrant/Compliance     Teen Court      Court Services


                                                       2009-10 Actual         2010-11 Estimated




                                                 FY 2011-12 Annual Operating Budget
                                                                155
                   Department Staffing
                                                                                     Authorized Positions
                                                                                2009-10     2010-11    2011-12

                  Department Total                                                 41         41            41

                   Full-Time Employees                                             41         41            41
                   Part-Time (PT) Employees                                         0          0             0

                  Org 1305: Municipal Court Administration                          3          3            3

                   Court Services Director                                          1          1            1
                   Administrative Coordinator                                       0          0            0
                   City Marshal                                                     1          1            1
                   Office Coordinator                                               1          1            1

                  Org 1310: Judicial                                                2          2            2

                   Presiding Municipal Court Judge                                  1          1            1
                   Municipal Court Judge                                            1          1            1

                  Org 1320: Municipal Court Customer Service                       11         11            11

                   Court Services Coordinator                                       1          1            1
                   Senior Court Clerk                                               2          2            2
                   Court Clerk                                                      8          8            8

                  Org 1330: Warrant Compliance                                     12         12            12

                   Chief City Marshal                                               1          1            1
                   Senior City Marshal                                              1          1            1
                   City Marshal                                                     5          5            5
                   Senior Court Clerk                                               1          1            1
                   Court Clerk                                                      4          4            4
Municipal Court




                  Org 1340: Teen Court                                              3          3            3

                   Court Services Coordinator                                       1          1            1
                   Teen Court Assistant                                             1          1            1
                   Court Services Assistant                                         0          0            0
                   Court Clerk                                                      1          1            1

                  Org 1350: Municipal Court Services                               10         10            10

                   Court Services Coordinator                                       1          1            1
                   Senior Court Clerk                                               2          2            2
                   Court Clerk                                                      7          7            7

                  Staffing Notes:

                  Positions Funded in the Municipal Court Buildilng Security Fees Fund:
                         City Marshal - 1 Position



                                       FY 2011-12 Annual Operating Budget
                                                      156
                                                          Municipal Court
Organization Chart




                     FY 2011-12 Annual Operating Budget
                                    157
FY 2011-12 Annual Operating Budget
               158
                                               Animal Services
                                            Fred Sanderson, Manager
            Our Vision
We aspire to be a city prepared
and educated to assure a safe,
healthy and caring environment          The Animal Services Division is a part of Goal 4 to Set the Standard
for its people and animals.             for a Safe and Secure City.

          Our Mission
Animal Services promotes and            Department FY 2010-11 Results
protects the health, safety and
welfare of Irving residents and         •   Continued successful partnership with DFW Humane Society by
animals                                     improving operational proficiencies, shared marketing efforts,
                                            combining volunteer orientation training programs and ex-
    Our Value Statements                    panded event efforts
Our mission is achieved through         •   Implemented PetSmart adoption partnership whereby our
shared values which include:                adoptable animals are showcased in their store on Walton Blvd.
• Professionalism                       •   Established a Feral Hog trapping program
• Responsibility                        •   Continued partnerships with KittiCo and Kaufman County Coali-
• Compassion                                tion for Animal Protection of monthly low-cost spay/neuter
• Commitment                                events, and established a new partnership with Texas Coalition
• Integrity                                 for Animal Protection for them to utilize our surgery suite once a
                                            month to provide low-cost sterilizations
• Accountability
                                        •   Developed a partnership with Fix-A-Bull and Humane Animal
• Self-Determination
                                            Rescue Team to provide a quarterly free sterilization event for
                                            bully breed dogs if the owner attends a two-hour responsible pet
The Animal Services staff, in ac-
                                            ownership class
cordance with their mission,
strives to:                             •   Fourth annual rabies vaccination clinic in November 2010 was
  Keep Irving safe through infor-           held at the shelter
mative tips, services and codes,        •   Published informational brochures on Trap, Neuter and Return
and placing adoptable pets in               and Living with Community Cats
loving homes                            •   Partnered with the Library for the Big Read Event, and held the
                                            first Unconditional Love Art Auction at the shelter for the Animal
         Our Motto:                         Assistance Fund
    Duty with Compassion                •   Successful one year anniversary event in conjunction with
                                            PoochFest held Saturday, April 16, 2011
       Department at a                  •   Reorganization placed Animal Services under IPD and Code
          Glance:                       •   Partnered with ASPCA to rescue 66 adoptable animals dis-
                                            placed by floodwaters in Louisiana
      FY 2011-12 Budget                 •   Began summer intern program with IISD for the field of veteri-
                                            nary medicine
           $1,422,667

     Full Time Employees
              15


                                    FY 2011-12 Annual Operating Budget
                                                   159
                  Department FY 2011-12 Strategic Actions

                  •   4.5.1   Improve the Live Release Rate
                  •   4.5.2   Enhance Field Operation Productivity
                  •   4.5.3   Improve Sterilization Program
                  •   4.5.4   Enhance Customer Service
                  •   4.5.5   Expand Community Outreach




                  Key Performance Indicators

                                                        2009-10       2010-11     2011-12
                                                        ACTUAL        ESTIMATED   TARGET

                  Live animal release rate              65%           75%         50%

                  Percent of service requests           90%           90%         75%
                  resolved

                  Citizen satisfaction with overall     %             %           60%
                  quality of Animal Services

                  Percent of citizens rating the        %             %           60%
                  quality of animal control in
                  neighborhoods as “excellent/good”

                  Number of animals handled             6,614         6,500       6,000

                  Visitors to Shelter per month         9,619         41,612      50,000
Animal Services




                                     FY 2011-12 Annual Operating Budget
                                                    160
                                                                                           Animal Services
Revenue Summary by Category


                       FY 2009-10         FY 2010-11      FY 2010-11          FY 2011-12
                        ACTUAL            ADOPTED         ESTIMATED           ADOPTED
FEES AND PERMITS      $     155,100     $     155,100     $      161,300     $   153,750
DEPARTMENT TOTAL      $     155,100     $     155,100     $      161,300     $   153,750



 Expenditure Summary by Category


                                            Miscellaneous
                                               Services   Equipment
                Equipment         Transfers
               Maintenance                       1%          0%
                                     0%
                   4% Utilities
                        0%




   Supplies
    15%
                                                                            Salaries and
    Benefits                                                                  Wages
     17%                                                                        57%




                             FY 2009-10      FY 2010-11       FY 2010-11     FY 2011-12
                              ACTUAL         ADOPTED          ESTIMATED      ADOPTED
SALARIES AND WAGES          $   769,824     $   806,714       $   827,195    $ 814,467
BENEFITS                    $   230,841     $   243,646       $   249,400    $ 249,178
SUPPLIES                    $   124,400     $   261,700       $   242,400    $ 211,698
EQUIPMENT MAINTENANCE       $    51,456     $    61,330       $    55,355    $    58,330
UTILITIES                   $         -     $     7,000       $         -    $         -
OUTSIDE SERVICES            $    70,173     $    95,994       $    92,605    $    81,427
MISCELLANEOUS SERVICES      $     7,381     $     7,297       $     6,846    $     7,567
TRANSFERS                   $         -     $         -       $         -    $         -
EQUIPMENT                   $     3,641     $    15,000       $         -    $         -
DEPARTMENT TOTAL            $ 1,257,716     $ 1,498,681       $ 1,473,801    $ 1,422,667




                           FY 2011-12 Annual Operating Budget
                                          161
                  Expenditure Summary by Organization

                                Veterinarian
                                   Clinic
                                    21%
                                                                                     Administration
                                                                                        25%




                                Shelter
                               Operations                                                           Field
                                 20%                                                              Operations
                                                                                                    34%



                              ACCOUNT                     FY 2009-10                 FY 2010-11              FY 2010-11                FY 2011-12
                  ORG         SUMMARY                       ACTUAL                   ADOPTED                ESTIMATED                  ADOPTED
                   1751 Administration                    $ 1,257,716                $ 465,700              $    453,012             $      352,549
                   1752 Field Operations                  $         -                $ 446,844              $    443,948             $      485,982
                   1753 Shelter Operations                $         -                $ 267,018              $    262,366             $      281,423
                   1754 Veterinarian Clinic               $         -                $ 319,119              $    314,474             $      302,713
                  TOTAL                                   $ 1,257,716                $ 1,498,681            $ 1,473,801              $    1,422,667




                  $1,400,000
Animal Services




                  $1,200,000


                  $1,000,000


                   $800,000


                   $600,000


                   $400,000


                   $200,000


                          $-
                                 Administration               Field Operations                Shelter Operations            Veterinarian Clinic
                                                  2009-10 Actual   2010-11 Adopted    2010-11 Estimated   2011-12 Adopted




                                      FY 2011-12 Annual Operating Budget
                                                     162
                                                                                       Animal Services
Department Staffing
                                                          Funded Positions
                                                2009-10       2010-11        2011-12

      Department Total                            15            15             15

       Full-Time Employees                        15            15             15
       Part-Time (PT)/Seasonal (SL) Employees      0            0              0


      Org 1751 Administration                     2              2             2

       Animal Services Manager                    1              1             1
       Administrative Secretary                   1              1             1

      Org 1752 Field Operations                   7              7             7

       Senior Animal Services Officer             1              1             1
       Animal Services Officer                    6              6             6

      Org 1753 Shelter Operations                 4              4             4

       Shelter Supervisor                         1              1             1
       Shelter Attendant                          3              3             3

      Org 1754 Veterinarian Clinic                2              2             2

       Veterinarian                               1              1             1
       Veterinary Technician                      1              1             1




                               FY 2011-12 Annual Operating Budget
                                              163
                  Organization Chart
Animal Services




                             FY 2011-12 Annual Operating Budget
                                            164
           Strategic Goal 5
        Promote and Support
     Diversity in the Community
   As demographic characteristics of the city change, the city must re-
   spond by promoting diversity throughout the community. As of the
   2000 U.S. Census report, over half of Irving’s residents were consid-
   ered minorities, and this number is projected to increase in the future.
   For the city to continue being a vibrant community, steps must be
   taken to ensure that diversity is valued. The following strategies are
   associated with Strategic Goal 5. Specific activities that are used to
   complete each strategy can be found on the following pages. Al-
   though there are no organizations tied directly to this goal, many de-
   partments have individual programs or activities that support Goal 5.


   5.1 Expand organizational and community knowledge of cultural
       differences

   5.2 Increase minority- and women-owned business participation for
       city purchases and contracts




FY 2011-12 Annual Operating Budget
               165
                   Strategies and Actions
                   5.1     Expand organizational and community                Mario Molina
                           knowledge of cultural differences

                   5.1.1   Conduct outreach activities to increase civic      Mario Molina     10/1/2011   9/30/2012   Increase community involvement by Number of activities held; number of
                           engagement                                                                                  engaging diverse populations through attendees
                                                                                                                       outreach activities


                   5.1.2   Develop initiatives to encourage cross cultural    Mario Molina     10/2/2011   10/1/2012   Increase community involvement by Number of activities held; number of
                           citizen involvement                                                                         engaging diverse populations through attendees
                                                                                                                       outreach activities


                   5.2     Increase minority- and women-owned                 Ramiro Lopez
                           business participation for city purchases
                           and contracts

                   5.2.1   Conduct educational outreach efforts to increase   Deborah Mcvean   10/2/2011   10/1/2012   10% increase in number of vendors   Target of >30% of bids received from
                           minority-and women-owned business                                                           submitting bids                     M/WBE
Strategic Goal 5




                                                     FY 2011-12 Annual Operating Budget
                                                                    166
                                                          Strategic Goal 6
                                                       Promote Effective
                                                    Communication Among All
    Associated Departments
---------------------------------------------       Members of the Community
•   Corporate Communications
                                                  Through better utilization of technological opportunities and increasing
                                                  the frequency of communication, the city will promote effective
                                                  communication with both citizens and city employees. Partnerships with
                                                  other organizations will also be developed to increase communication
                                                  with citizens. The following strategies are associated with Strategic Goal
                                                  6. Specific activities that are used to complete each strategy can be
                                                  found on the following pages. Strategies that are in bold font are key
                                                  focus areas for FY 2011-12.


                                                  6.1 Communicate key city strategies and messages to residents
                                                      and stakeholders
                                                  6.2 Expand the use of technology to effectively communicate with the
                                                      community
                                                  6.3 Enhance communication with city employees
                                                  6.4 Strengthen media relations
                                                  6.5 Enhance communications with neighborhood associations




                                                FY 2011-12 Annual Operating Budget
                                                               167
                   Strategies and Actions
                   6.1     Communicate key city strategies and              Laurie Kunke
                           messages to residents and stakeholders

                   6.1.1   Increase promotion of ICTN programming           Courtney Taylor   10/1/2011   9/30/2012   Increase viewership of ICTN          Percent of residents rating ICTN
                                                                                                                                                           (cable programming, ICTN on
                                                                                                                                                           Demand, YouTube) as useful or
                                                                                                                                                           very useful (Resident Survey)
                                                                                                                                                           Target:>68%
                    .1
                   6 .7    Im en P sfo digita signa
                             plem t SA r     l     ge                       CourtneyTaylor    10/1/2011 9/30/2     om un te
                                                                                                              012 C m ica citym    essages to              N be of P As cre annua
                                                                                                                                                            um r S            ated lly
                                                                                                                  broader audience                         Target >10per year

                   6.1.8   Produce city promotional marketing video in      Thomas Gandy      10/1/2011   9/30/2012   Increase exposure of city through    Number of video copies distributed.
                           English and Spanish                                                                        video medium                         Target >250


                   6.2     Expand the use of technology to effectively      Shane Burton/
                           communicate with the community                   Laurie Kunke


                   6.2.1   Strengthen and enhance online services for       Shane Burton      10/1/2011   9/30/2012   Evaluate the volume of traffic/website Percent of employees rating
                           external customers (IT)                                                                    users and identify any improvements Information Technology
                                                                                                                      that need to be made                   communications as good and/or
                                                                                                                                                             excellent; Number of online
                                                                                                                                                             payments received
                   6.2.3   Enhance social media opportunities               Derrick Thompson 10/1/2011    9/30/2012   Expand communications to broader     Percent of residents rating social
                                                                                                                      audience                             networking messaging as useful
                                                                                                                                                           or very useful. Target >55%

                   6.3     Enhance communication with city                  Laurie Kunke
                           employees

                   6.3.4   Develop communication training                   Michell Adams     10/1/2011   9/30/2012   Educate employees to enhance         Percent of employees rating
                                                                                                                      consistency and improve              communication training as useful or
                                                                                                                      communication efforts by             very useful. Target >85%
                                                                                                                      departments

                   6.4     Strengthen media relations                       Susan Rose


                   6.4.1   Improve relationship with key media contacts     Susan Rose        10/1/2011   9/30/2012   Expand television/newspaper/Internet Number of stories pitched;
                                                                                                                      media coverage for the City of Irving number of stories printed or aired.
                                                                                                                                                            Targets: >48 pitched, >24 aired


                   6.5     Enhance communications with                      Susan Rose
                           neighborhood associations

                   6.5.1   Develop well-informed neighborhood association   Karen Ducote      10/1/2011   9/30/2012   Inform neighborhood association      Neighborhood Assn. survey
                           officers                                                                                   officers who take this information   satisfaction rating >90%
                                                                                                                      back to their neighborhood groups
Strategic Goal 6




                                                    FY 2011-12 Annual Operating Budget
                                                                   168
                                             Corporate
                                           Communications
     Mission Statement                       Laurie Kunke, Director
The Corporate Communications
Department develops and
distributes proactive             Corporate Communications develops and distributes printed, electronic
communication tools to            and television programming communications to inform and educate resi-
residents, employees, and the     dents, employees and the news media.
media that provide accurate and
timely information about the      Corporate Communications consists of four areas:
importance and effectiveness of   • Publications
the City of Irving.               • Irving Community Television Network
                                  • Web Content and Social Networking
                                  • Graphic Design

                                  Department FY 2010-11 Results

                                  Posted 250 videos on demand, more than 200 videos on YouTube and
                                  added programming for download on iTunes
                                  Produced more than 300 videos about the city’s key focus areas
                                  Taped employee training classes for posting on the Irving University train-
                                  ing site
                                  Provided live television coverage for city election and runoff election
                                  Posted monthly invoice on hold messages for telephone callers
                                  Promoted ICTN videos through weekly employee and resident emails
                                  Enhanced ICTN community outreach activities
                                  Conducted an employee readership survey and redesigned the “Inside
                                  Irving” newsletter
                                  Developed a communication survey for the city website to obtain input
                                  from residents
      Department at a
                                  Distributed weekly informational emails to employees
         Glance:                  Conducted survey of All About Irving readership
                                  Expanded online input opportunities for residents via the city website
      FY 2011-12 Budget           Posted more than 500 Facebook and Twitter messages on the city’s sites;
                                  promoted social media opportunities to increase fans and followers
          $2,241,095              Launced the iALERT callout system and publicized use of the system to
                                  residents
     Full Time Employees          Created social media and mass notification policies
              18                  Developed a customer satisfaction survey to receive input on internal ser-
                                  vices provided by city employees
    Part Time Employees           Continued transition to new city logo
              6                   Completed more than 550 graphic design projects to promote various city
                                  events and activities


                                  FY 2011-12 Annual Operating Budget
                                                 169
                 Department FY 2011-2012 Strategic Actions
                 6.1.1 Increase promotion of ICTN programming
                 6.1.7 Implement PSAs (Public Service Announcements) for digital signage
                 6.1.8 Produce city promotional marketing video in English and Spanish
                 6.2.2 Enhance and improve city website
                 6.2.3 Enhance social media opportunities
                 6.3.4 Develop communication training



                 Key Performance Indicators
                                                                   2009-10     2010-11     2011-12
                                                                   ACTUAL    ESTIMATED     TARGET
                 Percent of residents rating “City Spectrum”        94%         94%         95%
                 as useful/very useful
                 Percent of residents rating the City Opera-        73%         74%         75%
                 tions Update as useful/very useful
                 Percent of residents rating the city website as    89%         89%         90%
                 useful/very useful
                 Percent of residents rating “City Briefs” as       84%         85%         86%
                 useful/very useful
                 Percent of residents rating ICTN as useful/        65%         65%         68%
                 very useful
                 Percent of residents rating video on demand        60%         60%         65%
                 as useful/very useful
                 Percent of subscribers rating All About Irving     96%         97%         97%
                 as useful/very useful
                 News in Brief items distributed                     363        365          N/A
                 Twitter posts                                       322        325          330
Communications




                 Facebook posts                                      120        250          300
                 YouTube views                                       N/A       35,000      40,000
                 Increase of iALERT members                          N/A       1,800        1,900
                 Print materials designed                            624        625          630
                 Departmental videos produced                        74          65          68
Corporate




                 Resident videos produced                            58          70          73
                 Total On Demand videos posted                       308        225          230
                 Video streaming users                             215,788    200,000      210,000
                 ICTN web page vies                                97,854      95,000      97,000
                 Library checkouts of ICTN programs                  890        400          425
                 ICTN hours on the air                             26,208      25,000      26,000
                 Programming dubs made for public                   1,417       700          720


                                     FY 2011-12 Annual Operating Budget
                                                    170
                                                                                                Communications
                                                                                                Corporate
Revenue Summary by Category

                                          FY 2009-10    FY 2010-11  FY 2010-11     FY 2011-12
                                           ACTUAL        ADOPTED    ESTIMATED      ADOPTED
       FRANCHISE FEES                     $ 2,116,986   $ 2,465,000 $ 2,238,936   $ 2,280,500
       DEPARTMENT TOTAL                   $ 2,116,986   $ 2,465,000 $ 2,238,936   $ 2,280,500



Expenditure Summary by Category
                                          FY 2009-10    FY 2010-11   FY 2010-11   FY 2011-12
                                           ACTUAL       ADOPTED      ESTIMATED    ADOPTED

SALARIES AND WAGES                        $ 1,667,912   $ 1,537,428 $ 980,513     $ 1,122,056
BENEFITS                                  $   442,532   $   415,386 $ 338,925     $   349,597
SUPPLIES                                  $   345,367   $   329,400 $ 312,482     $   312,600
STRUCTURE MAINTENANCE                     $         -   $         - $         -   $         -
EQUIPMENT MAINT.                          $    51,580   $    55,441 $    45,817   $    45,817
UTILITIES                                 $    34,803   $    38,000 $    36,000   $    38,000
OUTSIDE SERVICES                          $   234,491   $   266,800 $ 165,350     $   191,800
MISC.                                     $     3,156   $     6,925 $     2,675   $     4,225
TRANSFERS                                 $         -   $         - $         -   $         -
CAPITAL                                   $   203,739   $   185,000 $ 185,000     $   177,000
DEPARTMENT TOTAL                          $ 2,983,580   $ 2,834,380 $ 2,066,762   $ 2,241,095




                      Outside
                      Services      Capital
                        8%           8%
          Utilities
            2%
   Equipment                                       Salaries and
  Maintenance         Supplies                       Wages
      2%               14%                             50%
                                   Benefits
                                    16%




                                 FY 2011-12 Annual Operating Budget
                                                171
                  Expenditure Summary by Organization

                                  ACCOUNT                  FY 2009-10       FY 2009-10          FY 2010-11          FY 2011-12
                 ORG              SUMMARY                   ACTUAL          ADOPTED             ESTIMATED           ADOPTED
                   2422 Administration                     $ 1,102,391     $   838,328      $        774,842    $        752,773
                   2442 Cable Services                     $ 1,588,462     $ 1,688,029      $      1,291,921    $      1,488,322
                   2452 Print Shop and Mail Room           $   292,727     $   308,024      $              -    $              -
                 TOTAL                                     $ 2,983,580     $ 2,834,380      $      2,066,762    $      2,241,095




                                                                             Ad ministratio n
                                                                                 34%
                                          Cab le Services
                                                66%




                   $1,800,000

                   $1,600,000
Communications




                   $1,400,000

                   $1,200,000

                   $1,000,000

                    $800,000
Corporate




                    $600,000

                    $400,000

                    $200,000

                           $-
                                    Ad m inistratio n                Cab le Services             P rint Sho p and Mail
                                                                                                         Ro o m

                                         2009-10 Ac tual      2010-11 Ad o p ted    2010-11 Es timated       2011-12 Ad o p ted




                                   FY 2011-12 Annual Operating Budget
                                                  172
                                                                                                 Communications
                                                                                                 Corporate
Department Staffing
                                                                   Authorized Positions
                                                             2009-10     2010-11       2011-12

  Department Total                                             34               30       24

   Full-Time Employees                                         26               22       18
   Part-Time (PT) Employees                                     8               8        6

  Org 2422: Administration                                     11               7        7

   Corporate Communications Director                            1               1        1
   Community Outreach Coordinator **                            1               0        0
   Strategic Communications Manager                             1               1        1
   Community Outreach Manager                                   1               0        0
   Office Coordinator                                           2               1        1
   Senior Community Outreach Coordinator                        1               0        0
   Graphics Specialist                                          1               1        1
   Publications Supervisor                                      1               1        1
   Publications Specialist                                      1               1        1
   Web Content Specialist                                       1               1        1
  Org 2442: Video Services                                     18               18       17

   Executive Producer                                           1               1        1
   Producer/Director                                            3               3        3
   Television Director/Editor                                   4               4        4
   Chief Television Engineer                                    1               1        1
   Video Technician                                             2               2        2
   PT Senior Office Assistant                                   1               1        1
   PT Intern - Production                                       6               6        5
  Org 2452: Print Services                                      5               5        0

   Print Shop Supervisor                                        1               1        0
   Printer                                                      2               2        0
   Print Shop Assistant                                         1               1        0
   PT - Mail Clerk                                              1               1        0

  Staffing Notes:

   FY 2009-10
      Community Outreach Coordinator and Graphic Designer positions eliminated

   FY 2010-11
      Community Outreach Manager and Office Coordinator positions moved to
      Strategic Services
      Senior Community Outreach Coordinator and Community Outreach
      Coordinator positions moved to Public Works Admin
      Print Services moved to Information Technology
      Part-Time Production Intern position eliminated
      Publications Supervisor and Television Director/Editor positions vacant

   FY 2011-12
     Print Services moved to Information Technology




                                FY 2011-12 Annual Operating Budget
                                               173
                                     Corporate

                                       Org: 2422     2442

                                                                                                      Corporate
                                                                                                 Communications Director



                                                                                     Office
                                                                                                                                                                          Organization Chart




                                                                                   Coordinator



                                                                          Strategic




               174
                                                                                                                                          Executive
                                                                       Communications
                                                                                                                                          Producer
                                                                          Manager



                                                                                                                                                      Office Assistant
                                                   Publications                         Web Content                                                         (PT)
                                                   Supervisor                            Specialist




FY 2011-12 Annual Operating Budget
                                                                                                                                                      Producer/Director
                                                                                                                                                             (3)
                                                                                                                      Chief TV Engineer
                                                                  Publications
                                                                   Specialist
                                                                                                                                                       Director/Editor
                                                                                                                      Video Technician                       (4)
                                                                                                                             (2)
                                                            Graphics Specialist


                                                                                                                                                      ICTN Intern (PT)
                                                                                                                                                            (5)
                                                           Strategic Goal 7
                                                   Promote Excellence in Irving’s Cul-
                                                     tural, Recreational, and Educa-
   Associated Departments                                  tional Environments
---------------------------------------------

•   Library                                        The City of Irving will continue to develop the excellent variety of
                                                   programs that enhance the quality of life for its residents and visitors.
•   Parks and Recreation                           Working with community partners, the city will help provide excellent
                                                   opportunities to enjoy life-enhancing activities. These civic
•   Irving Arts Center                             institutions will draw residents and visitors by establishing Irving as a
                                                   leading city for cultural, recreational, and educational activities. The
•   Museum                                         following strategies are associated with Strategic Goal 7. Specific
                                                   activities that are used to complete each strategy can be found on
                                                   the following pages. Strategies that are in bold are key focus areas
                                                   for FY 2011-12.

                                                   7.1 Create innovative recreational, educational and cultural
                                                   programs
                                                   7.2 Implement the comprehensive library master plan
                                                   7.3 Address the multiple needs of aging and disabled population
                                                   7.4 Plan, design and implement park and trail improvements
                                                   7.5 Explore design alternatives for development of a City Historical
                                                        Museum




                                                FY 2011-12 Annual Operating Budget
                                                               175
                         Strategies and Actions
                   7.1     Create innovative recreational, educational         Ray Cerda
                           and cultural programs

                   7.1.1   Optimize number of events, programs and             Kass Prince      10/1/2011   9/30/2012   Increase programming                   Number of events programs and
                           services provided at Irving Arts Center                                                                                             services provided at Arts Center
                                                                                                                                                               increase by 2%


                   7.1.3   Expand use of Arts Center facilities                Kass Prince      10/1/2011   9/30/2012   Improve operational efficiencies and Increase hours facilities are used
                                                                                                                        service delivery                     by 7%


                   7.1.4   Develop and increase new revenue generation         Ray Cerda        10/1/2011   9/30/2012   Sustain existing programs while        Increase departmental revenues
                           opportunities (Parks/Recreation/Library)            Chris Dobson                             decreasing operating costs and
                                                                                                                        increasing sponsorships/revenues


                   7.1.5   Develop library services that engage the various    Chris Dobson     10/1/2011   9/30/2012   Improve operational efficiency and     Overall annual resident
                           cultures of the community                                                                    service delivery                       satisfaction rating for libraries and
                                                                                                                                                               overall customer satisfaction
                                                                                                                                                               ratings for libraries



                   7.1.6   Continue to expand partnerships between the         Ray Cerda        10/1/2011   9/30/2012   Enhance collaborative efforts          Overall customer satisfaction for
                           libraries and Recreation                            Chris Dobson                             between recreation and libraries       parks and recreation and overall
                                                                                                                                                               customer satisfaction rating for
                                                                                                                                                               libraries


                   7.1.7   Implement urban forestry program                    Mike Griffith    10/1/2011   9/30/2012   Continued focus on developing          Average annual maintenance cost
                                                                                                                        comprehensive urban forestry           per acre and overall annual
                                                                                                                        program                                resident survey rating for parks
                                                                                                                                                               and recreation


                   7.2     Implement the comprehensive library                 Chris Dobson
                           master plan

                   7.2.1   Restructure organization for service delivery and   Chris Dobson     10/1/2011   9/30/2012   Continue efficient and effective use   Overall customer satisfaction
                           efficiencies to meet new master plan                                                         of resources during library system     rating for libraries and overall
                                                                                                                        transition                             annual resident survey rating for
                                                                                                                                                               libraries


                   7.2.2   Develop comprehensive marketing campaign for        Chris Dobson     10/1/2011   9/30/2012   Continue successful transitioning of Overall customer satisfaction
                           current and future library services                                                          staff in the library system and      rating for libraries and total library
                                                                                                                        improving customer service through visits
                                                                                                                        enhance technologies



                   7.2.3   Implement construction of new library for south     Casey Tate       10/1/2010   4/30/2013   Plan, develop and construct a world Complete the project under budget
                           Irving                                                                                       class, environmentally sensitive    and within the contract time
                                                                                                                        library for south Irving.
Strategic Goal 7




                   7.3     Address the multiple needs of aging and             Walter Ritchie
                           disabled population                                 Ray Cerda



                   7.3.1   Expand program offerings for aging and disabled     Walter Ritchie   10/1/2011   9/30/2012   Develop plan of action for             Overall customer satisfaction
                           persons through creation of new partnerships        Ray Cerda                                implementation of water-based          rating for parks and recreation
                                                                               Joe Moses                                program                                AND Overall annual resident
                                                                                                                                                               survey rating for parks and
                                                                                                                                                               recreation

                   7.4     Plan, design and implement park and trail           Casey Tate
                           improvements

                   7.4.1   Plan, design and implement construction of new      Casey Tate       10/1/2011   9/30/2012   Plan, develop and construct state of Project completed with the
                           high quality park improvements                                                               the art facilities within the budgeted budgeted amount and within the
                                                                                                                        amount and in a timely manner          construction time.


                   7.4.2   Develop plans and identify funding resources to     Casey Tate       8/1/2011    9/30/2012   Plan and implement the continued       Project completed with the
                           secure continuation of the Campión Trails                                                    improvements to Campión Trails         budgeted amount and within the
                                                                                                                                                               construction time.

                   7.5     Explore design alternatives for                     Paul Gooch
                           development of a city historical museum

                   7.5.1   Explore design alternatives for development of a    Casey Tate       10/1/2011   9/30/2012   New facility to enhance
                           city historical museum                                                                       community/regional educational
                                                                                                                        outreach/tourism




                                                      FY 2011-12 Annual Operating Budget
                                                                     176
                               Parks & Recreation
                                                Ray Cerda,
•                                            Interim Director

                             The department is made up of eight divisions: Marketing/Business
                             Services, Youth Services, Parks, Athletics, Aquatics, Vector Control,
                             Recreation, and Corridor Maintenance.

                             The functions of the Marketing/Business Services division include
                             planning, organizing and supervising the business operations of the
                             department as well as working directly with the Parks and Recreation
                             Board.

                             The Youth Services division
                             provides       professional
                             recreation and leisure
                             services for the youth and
                             teens of Irving.

                             The Parks division provides
                             professional management
                             and maintenance services for
                             1,888.23 acres of parkland
                             and City-owned property.

                             The Athletics and Aquatics divisions provide professional
                             management of athletic and aquatic facilities, and coordinate facility
                             use among 15 athletic and aquatic co-sponsored organizations.

                             The Vector Control division provides health services to include
                             surveillance, monitoring and treatment of mosquito borne viruses.

                             The Recreation division provides professional recreation and leisure
     Department at a         services for Irving citizens. Exercises managerial supervision of six
        Glance:              recreation centers, two school centers, one teen center, one senior
                             activity center, and is responsible for the planning and coordination of
    FY 2011-12 Budget        recreation programming and special activities, along with coordination
                             of Dallas County programs for the elderly.
        $11,712,510
                             The Corridor Maintenance division provides maintenance services to
    Full Time Employees      drainage channels and oversees citywide litter control.
             143



                          FY 2011-12 Annual Operating Budget
                                         177
                       Department FY 2010-11 Accomplishments

                        •   Opened spray parks at Northwest and Southwest Parks in May 2011.

                        •   Opened Phase II and of Sam Houston Trails Park in September 2011.

                        •   Partnered with Library departments to implement new online calendar system to
                            market over 8,000 programs.

                        •   Expanded disabled program offerings to include Disability Expo in August 2011.

                        •   Published tree maintenance reference guide.

                        •   Expanded joint programming efforts between Parks and Libraries.




                        Key Performance Indicators
                                                             2009-10            2010-11                2011-12
Parks and Recreation




                                                             ACTUAL           ESTIMATED               TARGET


                       Average annual maintenance cost        $3,700                $3,600              $3,600
                       per park acre


                       Customer Satisfaction Rating            95.5%                  94%                    95%


                       Revenue earned                     $1,553,150            $1,600,388          $1,600,000


                       Overall annual resident survey             N/A                  71.5%                 73%
                       rating




                                        FY 2011-12 Annual Operating Budget
                                                       178
                                                                                                         Parks and Recreation
Revenue Summary by Category
                                      FY 2009-10       FY 2010-11         FY 2010-11       FY 2011-12
                                        ACTUAL         ADOPTED           ESTIMATED          ADOPTED
RENTAL FACILITIES/GOLF COURSE         $   538,530     $    623,449       $    594,439      $   662,349

DEPARTMENT TOTAL                      $   538,530     $    623,449       $      594,439    $   662,349




Expenditure Summary by Category

                                    FY 2009-10      FY 2010-11       FY 2010-11           FY 2011-12
                                     ACTUAL         ADOPTED          ESTIMATED            ADOPTED

SALARIES AND WAGES                 $ 7,642,716      $ 7,441,026      $       7,044,111    $ 7,150,705
BENEFITS                           $ 2,029,544      $ 2,318,588      $       2,318,588    $ 2,191,323
SUPPLIES                           $   555,851      $   595,212      $         541,712    $   543,585
STRUCTURE MAINTENANCE              $   295,931      $   309,500      $         254,000    $   264,000
EQUIPMENT MAINTENANCE              $   500,799      $   585,522      $         420,522    $   662,550
UTILITIES                          $     2,377      $     3,200      $           3,200    $     2,400
OUTSIDE SERVICES                   $   827,503      $   835,449      $         682,449    $   658,777
MISCELLANEOUS                      $   316,859      $   323,080      $         312,080    $   239,170
TRANSFERS                          $         -      $         -      $               -    $         -
CAPITAL                            $   159,816      $         -      $               -    $         -
DEPARTMENT TOTAL                   $ 12,331,397     $ 12,411,577     $ 11,576,662         $ 11,712,510




   Equipment  Outside Services       Miscellaneous 
  Maintenance       5%                 Services
      6%                                  2%
         Structure 
        Maintenance
            2%
  Supplies
     5%
                   Benefits                       Salaries and 
                    19%                              Wages
                                                      61%




                                FY 2011-12 Annual Operating Budget
                                               179
                       Expenditure Summary by Organization

                                          ACCOUNT                  FY 2009-10     FY 2010-11        FY 2010-11       FY 2011-12
                       ORG               SUMMARY                    ACTUAL         ADOPTED         ESTIMATED         ADOPTED
                        0712 Marketing/Business Svcs              $    843,400    $    821,628     $    786,364     $    741,339
                        0722 Youth Services                       $    364,297    $    383,493     $    383,193     $    399,094
                        0751 Parks and Athletics                  $ 6,565,517     $ 6,564,152      $ 5,978,950      $ 6,239,852
                        0752 Aquatics                             $ 1,286,600     $ 1,289,638      $ 1,150,033      $ 1,131,861
                        0762 Vector Control                       $     44,976    $     30,962     $     30,462     $     40,318
                        0782 Recreation                           $ 3,226,606     $ 3,321,705      $ 3,247,661      $ 3,160,046
                       TOTAL                                      $ 12,331,397    $ 12,411,577     $ 11,576,662     $ 11,712,510




                              Youth Services
                                  3.41%                                      Parks and Athletics
                                                                                  53.28%
                        Marketing/Business
                          Services 3%


                                                                                                              Aquatics
                                                                                                               9.66%
                                                         Recreation
                                                                                           Vector Control
                                                          26.98%
                                                                                              0.34%
Parks and Recreation




                                 $8,000,000

                                 $7,000,000
                                 $6,000,000

                                 $5,000,000

                                 $4,000,000

                                 $3,000,000

                                 $2,000,000

                                 $1,000,000

                                         $-




                                              2009-10 Actual    2010-11 Adopted     2010-11 Estimated       2011-12 Adopted




                                          FY 2011-12 Annual Operating Budget
                                                         180
                                                                                                  Parks and Recreation
Department Staffing


                                                                   Authorized Positions
                                                              2009-10      2010-11      2011-12


   Department Total                                            345           330         330

    Full-Time Employees                                        142           143         143
    Part-Time (PT)/ Seasonal (SL) Employees                    203           187         187

   Org 0712: Marketing/Business Services                         7            7           7

    Community Services Team Director                             1            1           1
    Parks and Libraries Director                                 1            1           1
    Marketing and Public Affairs Coordinator *                   1            1           1
    Administrative Assistant                                     1            1           1
    Administrative Secretary*                                    2            2           2
    Office Supervisor                                            0            1           1
    Office Coordinator                                           1            0           0

   Org 0722: Youth Services                                      5            5           5

    Community Programs Supervisor                                1            1           1
    Youth Programs Specialist                                    1            1           1
    PT Recreation Specialist                                     1            1           1
    PT Recreation Activities Leader                              2            2           2

   Org 0751: Parks and Athletics                                97           97           97

    Parks Manager                                                1            1            1
    Parks Supervisor                                             3            3            3
    Corridor Manager                                             1            1            1
    Operations Manager                                           0            1            1
    Horticulture Coordinator                                     1            1            1
    Athletics and Aquatics Manager                               1            1            1
    Parks Crew Leader                                           12           12           12
    Facilities Maintenance Mechanic                              6            6            6
    Groundskeeper I - *(2)                                      12           12           12
    Groundskeeper II - *(1)                                     29           29           29
    Crew Leader (funded by MDU)                                  1            1            1
    Equipment Operator I (funded by MDU)                         1            1            1
    Maintenance Worker I (funded by MDU)                        10           10           10
    Horticulture Worker                                          4            4            4
    Parks Sign Technician                                        1            1            1
    Section Chief                                                4            4            4
    Senior Welder                                                1            1            1
    Park Equipment Mechanic                                      1            1            1
    Warehouse Assistant                                          1           1            1
    Welder                                                       1            1            1
    PT Facilities Maintenance Mechanic                           2            1            1
    PT Groundskeeper I                                           0            0            0
    SL Senior Petting Farm Attendant                             1            1            1
    SL Petting Farm Attendant II                                 1            1            1
    SL Petting Farm Attendant I                                  2            2            2



                                      FY 2011-12 Annual Operating Budget
                                                     181
                       Department Staffing

                                                                             Authorized Positions
                                                                        2009-10      2010-11      2011-12

                          Org 0752: Parks Aquatics                             112         97         97
                           Aquatic Center Coordinator                          1            1          1
                           Aquatic Center Lifeguard II                         2            2          2
                           PT Pool Supervisor                                   6           6          6
                           PT Aquatic Center Lifeguard I - *(1)                15          15         15
                           SL Pool Supervisor                                   5           3          3
                           SL Lifeguard II                                     13          11         11
                           SL Lifeguard I                                      60          49         49
                           SL Aquatic Park Cashier                             10          10         10

                          Org 0762: Vector Control                              3          3          3
                           SL Vector Control Technician                         1          1          1
                           SL Maintenance Worker                                2          2          2

                          Org 0782: Parks Recreation                           121        121        121
                           Recreation Manager                                   1           1          1
                           Recreation Center Supervisor                         2           2          2
                           Community Programs Supervisor                       2            2          2
Parks and Recreation




                           Special Activities Coordinator                      1            1          1
                           Senior Recreation Specialist - *(1)                  7           7          7
                           Recreation Specialist - *(1)                        17          17         17
                           Senior Office Assistant                             1            1          1
                           Staff Assistant                                      1           1          1
                           Custodian - *(1)                                     7           7          7
                           PT Recreation Activities Leader                     19          19         19
                           PT Recreation Specialist                            24          24         24
                           PT Van Driver                                        4           4          4
                           PT Office Assistant                                 2            2          2
                           PT Custodian                                         9           9          9
                           SL Summer Recreation Leader                         24          24         24

                          Staffing Notes:

                         FY 11-12
                             *Positions currently held and unfunded




                                         FY 2011-12 Annual Operating Budget
                                                        182
                                                          Parks and Recreation
Organization Chart




                     FY 2011-12 Annual Operating Budget
                                    183
FY 2011-12 Annual Operating Budget
               184
                                    Library Services
                                             Christine Dobson,
•                                             Interim Director
                             Library Services is comprised of four locations - Central, East Branch,
                             Valley Ranch Library, and West Irving Library. The library offers more
                             than 600,000 items for public use including books, videos, music, audio
                             books, and other materials. Wireless access and 137 computers are
                             available to the public.

                             Department FY 2010-11 Accomplishments

                             • Opened the state-of-the-art Net Zero West Irving Library.
                             • Initiated changes to the circulation policies to encourage customers to
                                 return materials in a timely manner and reduce losses by $130,000.
                             •   Cross-trained staff at all locations to provide functional flexibility and
                                 sustain Sunday hours of operation at three libraries.
                             •   Implemented an online calendaring system that provides information
                                 on over 8,000 library and parks programs and events through both
                                 the library and parks department web sites. The online system is also
                                 featured on the city web site
                             •   Added 700+ downloadable ebooks to the library collection.
                             •   Received $94,630 in grant funds to provide support for special pro-
                                 grams:
                                        • Received $10,000 from the National Endowment for the Arts
                                          for the annual Big Read program. Nearly 15,000 adults and
                                          children attended the month-long series of events which in-
                                          cluded partnerships with Irving ISD, National Scouting Mu-
                                          seum, Parks Department, Water Department, and Animal Ser-
                                          vices.
                                        • Received $5,000 from the Dollar General Foundation and
                                          established Conversaciones @ Your Library at Central and
                                          East Branch. These conversation tables are for Spanish-
                                          speakers learning English and English-speakers learning
     Department at a                      Spanish.
        Glance:                         • Received a $2,500 Dollar General grant that initiated the
                                          Reach Out Program, which expands library services to chil-
    FY 2011-12 Budget
                                          dren with disabilities.
        $5,997,878                      • Received $1,500 from the National Endowment for the
                                          Humanities to fund the Author’s Corner featuring Dan Yac-
    Full Time Employees                   carino.
             67



                          FY 2011-12 Annual Operating Budget
                                         185
                   Key Performance Indicators


                                                               2009-10      2010-11     2011-12
                                                              ACTUAL       ESTIMATE     TARGET




                   Overall customer satisfaction rating for        95%          95%        96%
                     Libraries

                   Overall resident survey rating for             76%          76%         77%
                     Libraries

                   Total library visits                       1,081,880    1,100,000   1,150,000
Library Services




                                      FY 2011-12 Annual Operating Budget
                                                     186
                                                                                               Library Services
Revenue Summary by Category

                            FY 2009-10         FY 2010-11     FY 2010-11         FY 2011-12
                             ACTUAL            ADOPTED        ESTIMATED          ADOPTED

FINES AND OTHER CHARGES     $    53,335    $        51,000    $    49,000   $        213,500
SALE OF GOODS               $    39,503    $        40,000    $    37,000   $         39,000
MISCELLANEOUS               $   148,080    $       152,000    $   152,000   $        152,000
DEPARTMENT TOTAL            $   240,919    $       243,000    $   238,000   $        404,500


Expenditure Summary by Category
                        FY 2009-10        FY 2010-11        FY 2010-11          FY 2011-12
                         ACTUAL           ADOPTED           ESTIMATED           ADOPTED

SALARIES AND WAGES      $ 3,995,743    $       3,945,927     $ 3,812,431    $     3,865,937
BENEFITS                $ 953,351      $       1,093,285     $ 1,083,377    $     1,041,773
SUPPLIES                $ 681,827      $         700,794     $ 624,700      $       656,250
MAINTENANCE             $    34,821    $          26,622     $    26,097    $        27,097
UTILITY                 $    15,073    $               -     $         -    $         1,000
OUTSIDE SERVICES        $ 580,518      $         443,292     $ 405,203      $       355,778
MISCELLANEOUS           $    52,891    $          54,837     $    53,010    $        50,043
DEPARTMENT TOTAL        $ 6,314,224    $       6,264,757     $ 6,004,818    $     5,997,878




                                 Salaries and
                                   Wages
                                     65%
                                                             Benefits
                                          Supplies            17%
                                            11%


     Miscellaneous
          1%                 Utility
                              0%            Equipment
         Outside Services                  Maintenance
               6%                              0%




                            FY 2011-12 Annual Operating Budget
                                           187
                   Expenditure Summary by Organization
                                 ACCOUNT            FY 2009-10            FY 2010-11       FY 2010-11           FY 2011-12
                   ORG           SUMMARY              ACTUAL              ADOPTED          ESTIMATED            ADOPTED
                     1410 Administration            $   363,031         $      246,357   $      231,142       $      500,809
                     1420 Adult                     $ 1,327,478         $    1,373,764   $    1,333,098       $    1,216,035
                     1430 Children                  $    510,409        $      535,561   $          531,316   $      502,831
                     1435 Bookmobile                $    138,472        $      166,860   $          165,617   $      117,541
                     1440 Circulation               $   624,088         $     661,156    $         613,970    $      667,509
                     1450 Technical                 $ 1,526,012         $   1,552,237    $       1,494,366    $    1,432,205
                     1460 East Branch               $    186,540        $      284,883   $          271,300   $      307,589
                     1475 Valley Ranch Branch       $    687,931        $      709,733   $          707,205   $      716,818
                     1480 West Branch               $    575,056        $      504,700   $          487,564   $      536,541
                     1485 Southwest Branch          $   375,207         $     229,506    $         169,241    $            -
                   TOTAL                            $ 6,314,224         $   6,264,757    $       6,004,818    $    5,997,878


                                                         West Branch                 Administration
                                                             9%                          8%
                             Valley Ranch Branch
                                     12%
                      East Branch                                               Adult Services
                          5%                                                        20%
                                                 Technical Services
                                                       24%
                                                                                                       Children's Services
                                                                                                              9%

                                                                                         Bookmobile
                                                                 Circulation
                                                                                            2%
                                                                    11%
Library Services




                     $1,600,000

                     $1,400,000

                     $1,200,000

                     $1,000,000

                       $800,000

                       $600,000

                       $400,000

                       $200,000

                             $-




                             FY 2009-10 ACTUAL     FY 2010-11 ADOPTED        FY 2010-11 ESTIMATED       FY 2011-12 ADOPTED



                                        FY 2011-12 Annual Operating Budget
                                                       188
                                                                                            Library Services
Department Staffing
                                                              Authorized Positions
                                                         2009-10     2010-11      2011-12


Department Total                                           112          111        113
 Full-Time Employees                                       66           65          67
 Part-Time (PT)/ Seasonal (SL) Employees                   46           46          46
Org 1410: Administration                                    6           5           8
 Library Director*                                          1           1           1
 Library Services Manager                                   1           1           2
 Administrative Assistant*                                  1           1           1
 Office Supervisor                                          1           0           0
 Accounting Clerk II                                        1           1           1
 Budget Specialist                                          1           1           1
 Staff Assistant                                            1           1           1
 PT Staff Assistant                                         1           1           1

Org 1420: Adult Services                                   21           21          21
 Grants Specialist                                         0            0           0
 Library Services Supervisor                               2            2           2
 Senior Librarian*                                         2            2           2
 Publications and Web Editor                               1            1           1
 Librarian II*                                             4            4           4
 Librarian I                                               1            1           1
 Library Services Coordinator                              1            1           1
 Senior Library Assistant                                  3            3           3
 PT Librarian I                                            2            2           2
 PT Senior Library Assistant                               2            2           3
 PT Library Assistant II                                   3            3           2
 PT Graduate Intern                                        0            0           0
Org 1430: Children's Services                              10           10          10
 Library Services Supervisor                                1           1           1
 Librarian II                                               1           1           1
 Senior Library Assistant                                   2           2           2
 PT Librarian I                                             1           1           1
 PT Senior Library Assistant                                3           3           3
 PT Library Assistant I                                     2           2           2

Org 1435: Bookmobile                                        3            3          3
 Senior Library Assistant*                                  2            2          2
 Library Services Coordinator                               1            1          1

Org 1440: Circulation                                      21           21          21
 Circulation Supervisor                                     1            1          1
 Library Service Coordinator                                2            2          2
 Library Assistant II                                       4            4          4
 PT Senior Library Assistant                                2            2          2
 PT Library Assistant II*                                   5            5          5
 PT Library Assistant I*                                    7            7          7




                                   FY 2011-12 Annual Operating Budget
                                                  189
                   Department Staffing (cont.)

                                                                                            Authorized Positions
                                                                                      2009-10      2010-11       2011-12

                       Org 1440: Circulation                                                    21       21         21
                        Circulation Supervisor                                                  1        1           1
                        Library Service Coordinator                                             2        2           2
                        Library Assistant II                                                    4        4           4
                        PT Senior Library Assistant                                             2        2           2
                        PT Library Assistant II*                                                5        5           5
                        PT Library Assistant I*                                                 7        7           7

                       Org 1450: Technical Services                                             15       15         15
                        Library Services Manager                                                1        1           1
                        Library Services Supervisor                                             1        1           1
                        Technical Services Specialist                                           7        7           7
                        Technical Services Assistant                                            3        3           3
                        Library Aide                                                            1        1           1
                        PT Office Assistant                                                     1        1           1
                        PT Technical Services Assistant                                         1        1           1
                       Org 1460: East Branch                                                    5        5           5
                        Library Branch Manager                                                  0        0           1
                        Senior Librarian                                                        2        2           1
                        Senior Library Assistant                                                2        2           2
                        PT Library Assistant II                                                 1        1           1
                       Org 1475: Valley Ranch Branch                                            15       15         16
                        Library Branch Manager                                                   1       1          1
                        Library Services Coordinator                                             1       1          1
                        Senior Librarian*                                                        2       2          3
                        Senior Library Assistant                                                 3       3          3
                        PT Library Assistant II                                                  7       7          7
                        Librarian II*                                                            1       1          1
                       Org 1480: West Branch                                                    10       10         14
                        Library Branch Manager                                                   1       1          1
                        Senior Librarian                                                         1       1          1
                        Senior Library Assistant                                                 2       2          4
                        PT Librarian I                                                           1       1          1
                        PT Senior Library Assistant                                              2        2         2
Library Services




                        PT Library Assistant II                                                  3        3         5
                       Org 1485: Southwest Branch                                               6        6           0
                        Library Branch Manager (move to Org #1460)                              1        1           0
                        Librarian II* (move to Org #1475)                                       1        1           0
                        Senior Library Assistant (move to Org #1480)                            2        2           0
                        PT Library Assistant II (Move to Org #1480                              2        2           0

                   Staffing Notes:
                       FY 2011-12

                       Positions currently held and unfunded:
                         Administrative Assistant
                         3 Senior Librarians
                       Positions currently held and funded:
                        2 Librarian II
                        1 Senior Library Asst.
                        1 PT Senior Library Asst.
                        2 PT Library Asst. II
                        2 PT Library Asst. I

                       Not shown: Archives Coordinator and Archivist positions in Museum fund




                                       FY 2011-12 Annual Operating Budget
                                                      190
                                                                                                                                                    Library Director




                                                                                            Library Services Manager –                                                        Library Services Manager –                                     Library Services Manager
                                                                                                Branch Operations                                                                   Central Library                                              Technical Services
                                                                                                                                                                                                                                                                                    Organization Chart




                                      Budget Specialist

                                                                                                                                                                                                           Staff Assistant                                            PT Office
                                                                                                                                                                                                                                                                     Assistant II
                                      Accounting Clerk II

                                                                                                                                                       Library Services                                               Library Services           Library Services
                                                            Library Branch Manager            Library Branch Manager     Library Branch Manager     Supervisor ‐ Children’s     Circulation Supervisor                Supervisor (2) –              Supervisor
                                     Administrative Asst              West                          Valley Ranch                East Branch                                                                            Adult Services
                                                                                                                                                         Librarian (1)
                                                                                                                                                                                   Library Services                                             Technical Services
                                                                                                                                                            PT (1)                                                  Senior Librarian (2)
                                                                                                                                                                                   Coordinator (2)                                                Specialist (7)
                                                               Senior Librarian                 Senior Librarian (3)       Senior Librarian (2)
                                                                                                                                                        Senior Library
                                                                                                                                                         Assistant (2)            PT Senior Library                     Librarian (5)           Technical Services
                                                                                                     Library Services         Senior Library                                                                               PT (2)                Assistant II (3)
                                                                 PT Librarian                                                                               PT (3)                  Assistant (2)




               191
                                                                                                       Coordinator             Assistant (2)                                                                                                          PT (1)

                                                                                                                                                     PT Library Assistant I     Library Assistant II (4)              Library Services
                                                                 Senior Library                      Senior Library       PT Library Assistant II             (2)                       PT (5)                          Coordinator                Library Aide
                                                                  Assistant (4)                       Assistant (3)                                                                                                     (Volunteers)
                                                                     PT (2)
                                                                                               PT Library Assistant II                                                          PT Library Assistant I                 Senior Library
                                                             PT Library Assistant II
                                                                                                        (7)                                                                              (7)                            Assistant (3)
                                                                      (5)
                                                                                                                                                                                                                           PT (3)
                                                                                                       Librarian II
                                                                                                                                                                                                                   Publications and Web




FY 2011-12 Annual Operating Budget
                                                                                                                                                                                                                           Editor


                                                                                  Library Services                                                                                                                 PT Library Assistant II
                                                                                    Coordinator                                                                                                                             (2)
                                                                                   (Bookmobile)
                                                                                                                                                                                                                     PT Staff Assistant
                                                                                   Senior Library
                                                                                    Assistant (2)




                                                                                                                                                                                              Library Services
FY 2011-12 Annual Operating Budget
               192
                                               Irving Arts Center

    Mission Statement                                  Richard Huff,
   The mission of the Irving Arts
Board and the Irving Arts Center is
                                                    Executive Director
to serve citizens of Irving through
 the support and development of
       artistic opportunities.
                                      The Irving Arts Center is governed by the Irving Arts Board and the
                                      Irving City Council. The primary functions of the Irving Arts Board and
                                      the Arts Center are: to provide the community with artistic opportuni-
                                      ties in all forms of the arts through Resident Arts Groups activities as
                                      well as arts programming developed and provided by the Irving Arts
                                      Center and to provide the highest quality facility for all of its users and
                                      their activities including buildings, equip-
                                      ment and staff.

                                      Fund 2310 has been established as the
                                      Irving Arts Center’s General Fund. This
                                      fund account for the operational ex-
                                      penses of the Irving Arts Center.

                                      The Irving Arts Center sits on an eight-
                                      acre site and consists of two state-of-the
                                      -art theatres, four galleries, meeting
                                      rooms, receptions space, rehearsal fa-
                                      cilities and an outdoor sculpture garden.
                                      Over 300 events are held annually at the
                                      Arts Center including a full range of per-
                                      forming arts activities, receptions and
                                      corporate meetings. The galleries annu-
                                      ally host more than 24 rotating exhibitions.

      Department at a                 Department FY 2010-11 Results
         Glance:                         •   Completed development of educational, marketing, sponsor-
                                             ships and volunteer programs. (7.1.1)
       FY 2011-12 Budget                 •   Completed retrofit of building (7.1.1)
                                         •   Opened “Genghis Khan the Exhibition” (7.1.1)
           $3,467,824                    •   Received over $105,000 in sponsorships and grants for
                                             “Genghis Khan the Exhibition”. (7.1.1)
      Full Time Employees

                15




                                  FY 2011-12 Annual Operating Budget
                                                 193
                     Department FY 2010-11 Results (continued)
                        •   Received an ExxonMobil Community Summer Jobs Program intern for 2011 summer
                            camp. IAC is one of 75 D/FW non-profit institutions to be accepted into the program.
                            (7.1.1.)
                        •   For the fourth year, partnered with the Irving Art Association to present the Annual
                            Texas and Neighbors Regional Art Exhibition. (7.1.2)
                        •   Hosted Texas Association of Museums Annual Conference on August 4-6, 2011
                            (7.1.3)


                     Key Performance Indicators
                                                            2009-10               2010-11                   2011-12
                                                            ACTUAL               ESTIMATED                 TARGET

                     Percent of hours facilities             37%                      44%                      41%
                     are in use

                     Number of programs                      288                      262                      267
                     presented at IAC

                     Number of programs                      286                      294                      300
                     Provided through the financial
                     assistance programs


                      Revenue Summary by Category


                                                         FY 2009-10      FY 2010-11          FY 2010-11    FY 2011-12
                                                          ACTUAL         ADOPTED             ESTIMATE      ADOPTED

                     TAXES                              $    1,317,859   $   1,315,157   $     1,337,971   $   1,381,074
                     CHARGES FOR SERVICES               $      451,313   $     428,289   $       428,289   $     455,743
                     GRANTS                             $        2,750   $           -   $         2,750   $       2,750
                     MISCELLANEOUS                      $       95,911   $      30,660   $        30,164   $     109,629
Irving Arts Center




                     TRANSFERS FROM OTHER FUNDS         $    2,163,118   $   1,844,283   $     1,969,283   $   1,697,380
                     DEPARTMENT TOTAL                   $    4,030,952   $   3,618,389   $     3,768,457   $   3,646,576




                                      FY 2011-12 Annual Operating Budget
                                                     194
                                                                                                             Irving Arts Center
 Expenditure Summary by Category

                                             FY 2009-10      FY 2010-11       FY 2010-11      FY 2011-12
                                              ACTUAL          ADOPTED         ESTIMATE         ADOPTED
  SALARIES AND WAGES                       $ 1,385,343      $ 1,332,931     $    1,332,931   $ 1,219,012
  BENEFITS                                 $     390,152    $    408,055    $      408,055   $    315,436
  SUPPLIES                                 $     150,282    $    142,039    $      153,765   $     99,590
  STRUCTURE MAINT.                         $      58,478    $     84,925    $      149,123   $     86,525
  EQUIPMENT MAINT.                         $      24,599    $     42,927    $       43,102   $     43,557
  UTILITIES                                $     253,769    $    287,601    $      290,422   $    285,985
  OUTSIDE SERVICES                         $ 1,120,905      $    812,920    $    1,078,485   $    843,180
  MISC. SERVICES                           $     628,248    $    595,979    $      667,871   $    574,539
  TRANSFERS                                $     194,980    $     97,116    $      135,610   $           -
  LAND                                     $            -   $           -   $            -   $           -
  BUILDINGS AND STRUCTURES                 $     122,570    $     22,200    $       22,200   $           -
  EQUIPMENT                                $      97,448    $     65,000    $       75,942   $           -
  DEPARTMENT TOTAL                         $   4,426,775    $   3,891,693   $   4,357,506    $   3,467,824




         Miscellaneous
           Services
                                                  Equipment             Salaries and Wages
             17%                                     0%                         35%




                                                                                         Benefits
Outside Services
                                                                                           9%
      24%


                   Utility
                    8%                                              Supplies
                              Equipment              Structural       3%
                             Maintenance            Maintenance
                                 1%                     3%




                                    FY 2011-12 Annual Operating Budget
                                                   195
                     Expenditure Summary by Organization



                                         Outreach   Kids Art
                                          0.2%       2.8%
                              Box Office
                                4.3%
                           House
                           2.6%                                              Grants
                                                                                                Administration
                                                                             11.5%
                            Dupree                                                                31.36%
                             1.1%
                      Carpenter                            Operations
                        3.6%                                15.4%
                                  Shop
                                  0.3%


                                                                                                                            Maintenance
                                                                                                                              10.7%
                                     Sculpture Garden                                            Advertising
                                           1.0%                                                                  Projects   Security
                                                                                                   5.3%           0.6%
                                                                        Gallery                                              4.89%
                                                        Exhibits                      Posters
                                                                         3.1%                      Publications
                                                         3.0%                          0.3%           1.2%



                                       ACCOUNT           FY 2009-10    FY 2010-11     FY 2010-11                     FY 2011-12
                     FUND ORG          SUMMARY            ACTUAL        ADOPTED       ESTIMATE                        ADOPTED
                      2310 25020     Administration     $ 1,231,108 $ 1,220,288 $ 1,280,180                         $    885,364
                      2310 25021     Maintenance        $    442,417 $     391,930 $      486,070                   $    370,629
                      2310 25022     Security           $    185,908 $     190,414 $      190,514                   $    184,775
                      2310 25030     Marketing          $    128,453 $      36,050 $       55,242                   $     73,650
                      2310 25031     Advertising        $    203,958 $     200,000 $      258,655                   $    183,482
                      2310 25032     Publications       $     48,208 $      38,453 $       45,789                   $     40,453
                      2310 25033     Posters            $     12,844 $      13,000 $       13,354                   $     11,000
                      2310 25040     Gallery            $    104,935 $     106,756 $      106,756                   $    106,527
                      2310 25041     Exhibits           $    279,080 $      96,950 $      241,200                   $    103,425
                      2310 25042     Sculpture Garden   $     38,526 $      39,316 $       41,045                   $     33,310
Irving Arts Center




                       2310 25050    Operations         $    649,485 $     591,368 $      594,745                   $    535,657
                       2310 25051    Shop               $     11,152 $      22,256 $       22,967                   $     11,300
                       2310 25052    Carpenter          $    150,369 $     152,946 $      151,123                   $    124,217
                       2310 25053    Dupree             $     56,597 $      52,930 $       54,350                   $     39,254
                       2310 25060    House              $     51,592 $      95,583 $       95,583                   $     91,342
                       2310 25061    Box Office         $    122,469 $     146,403 $      146,403                   $    147,489
                       2310 25070    Outreach           $      9,359 $      13,250 $       13,250                   $      7,000
                       2310 25071    Kids Art           $    102,658 $      20,000 $       20,000                   $     96,750
                       2310 25072    Grants             $    422,700 $     388,000 $      458,980                   $    400,000
                       2310 25073    Projects           $     55,886 $      75,800 $       81,300                   $     22,200
                       2320 25020    Administration     $    119,071 $            - $            -                  $           -
                      2320 25021     Maintenance        $           - $           - $            -                  $           -
                     TOTAL                              $ 4,426,775 $ 3,891,693 $ 4,357,506                         $ 3,467,824




                                     FY 2011-12 Annual Operating Budget
                                                    196
                                                                                                       Irving Arts Center
Department Staffing
                                                                            Funded Positions
                                                                      2009-10    2010-11     2011-12

  Department Total                                                       32        28          30
   Full-Time Employees                                                   20        18          15
   Part-Time/SL Employees                                                12        10          15
  Org 25020: Administration                                              10         8          6
   Executive Director                                                    1          1          1
   Arts Administration Manager                                           1          1          1
   Arts Operations Manager                                               1          1          1
   Sponsorship Sales & Service Manager                                   1          1          0
   Booking Assistant                                                     1          1          1
   Staff Assistant                                                       3          2          1
   Accounting Clerk II                                                   1          1          1
   PT Staff Assistant                                                    1          0          0
  Org 25021: Maintenance                                                 3          2          2
   Senior Facilities Maintenance Mechanic                                1          0          0
   Facilities Maintenance Mechanic                                       2          2          2
  Org 25022: Security                                                    3          3          3
   Senior Security Officer                                               1          1          1
   Security Officer                                                      1          1          1
   PT Security Officer                                                   1          1          1
  Org 25030: Marketing                                                   1          1          0
   Public Relations Specialist                                           1          1          0
  Org 25040: Gallery                                                     1          1          1
   Arts Programs Coordinator                                             1          1          1
   SL Summer Art Intern                                                  0          0          0
  Org 25050: Operations                                                  5          5          5

   Operations Supervisor                                                 1          1          1
   Theater Technician                                                    2          2          2
   PT Theater Technician                                                 2          2          2
  Org 25060: Front of House                                              6          5          10
   PT Front of House Events Chief                                        1          1           0
   PT Front of House Worker                                              5          4          10
  Org 25061: Box Office                                                  3          3          3
   Box Office Coordinator                                                1          1          1
   PT Customer Service Representative                                    2          2          2
  Staffing Notes:
  Summer art interns are only hired when summer art project is budgeted.

  Increase in PT Front of House Workers from 4 to 10 result of creating a pool
  of workers to increase staffing flexibility at no additional cost.




                                     FY 2011-12 Annual Operating Budget
                                                    197
                                     Irving Arts Center
                                         Org: 25020 25021 25022 25030 25040 25050 25060 25061
                                                                                                Organization Chart




               198
FY 2011-12 Annual Operating Budget
                             Heritage and Museum

                                             S. Casey Tate,
                                             CIP Director
                         The Heritage and Museum Funds
                         provide funding for the City’s
                         museum facilities and archives.
                         In Fiscal Year 2003-04, a tax note
                         was sold to be used toward the
                         construction of a museum in the
                         City’s Heritage District. In addition
                         to    the    proposed        heritage
                         museum, the City operates the
                         Mustang Museum in the Las
                         Colinas Urban Center. The
                         Heritage and Museum Fund also provides for expenditures associated
                         with preservation and for capital expenditures. Non-personnel
                         operating costs for existing museum efforts are paid through the
                         Museum Operating Fund.

                         The Archives division collects, preserves, administers, and provides
                         access to historical records created by the City of Irving and Irving
Department at a          residents and organizations. In FY 2006-07, funding for the Archives
                         division of the Irving Public Library was moved under the Heritage and
   Glance:               Museum Fund. However, archives continues to report directly to the
                         Library Services department.
 FY 2011-12 Budget

     $291,832            Department FY 2010-11 Results
                         •   Opened the Bear Creek Heritage Museum Buildings for weekend
Full Time Employees          visitation in the Spring to gauge community interest.
                         •   Made initial repairs to the Paine House to preserve the structure.
        2                    Prepared a long term improvement plan to restore the building to
                             the 1963 condition.
Part Time Employees      •   Hosted the Texas Association of Museums state conference.
        1                Department FY 2011-12 Strategic Actions
                         •   Put together a volunteer program to open the Bear Creek Heritage
                             Museum for one weekend per month.
                         •   Issue the RFQ to solicit hiring the museum design consultant.




                      FY 2011-12 Annual Operating Budget
                                     199
                      Revenue Summary by Category
                                                   FY 2009-10       FY 2010-11     FY 2010-11     FY 2010-11      FY 2011-12
                                                    ACTUAL          ADOPTED        ADJUSTED      ESTIMATED        ADOPTED
                      TAXES                      $      221,012    $    219,191   $    219,191   $    235,739   $      230,177
                      MISCELLANEOUS              $       12,187    $     37,300   $     37,300   $     14,400   $       14,400

                      DEPARTMENT TOTAL           $     233,200     $   256,491    $   256,491    $   250,139    $     244,577




                      Expenditure Summary by Category

                                                   FY 2009-10       FY 2010-11     FY 2010-11     FY 2010-11      FY 2011-12
                                                    ACTUAL          ADOPTED        ADJUSTED      ESTIMATED        ADOPTED
                      SALARIES AND WAGES         $      157,602    $    156,388   $    156,388   $    156,388   $       58,466
                      BENEFITS                   $       33,424    $     34,985   $     34,985   $     34,985   $       42,668
                      SUPPLIES                   $        4,615    $      6,000   $      6,000   $      6,000   $        3,850
                      STRUCTURE MAINTENANCE      $        1,239    $      1,500   $      1,500   $      1,500   $        1,500
                      EQUIPMENT MAINTENANCE      $            -    $        750   $        750   $        750   $            -
                      UTILITIES                  $        1,298    $      4,950   $      4,950   $      2,200   $        1,450
                      OUTSIDE SERVICES           $       12,995    $     22,000   $     22,000   $     21,500   $       19,000
                      MISCELLANEOUS              $       19,229    $     15,375   $     15,375   $     15,200   $       11,500
                      TRANSFERS                  $            -    $        398   $        398   $        398   $          398
                      BUILDINGS AND STRUCTURES   $            -    $      2,500   $      2,500   $      2,500   $      152,500
                      DEPARTMENT TOTAL           $     230,402     $   244,846    $   244,846    $   241,421    $     291,332




                                                  OUTSIDE
                                                 SERVICES
                                                    14%
Heritage and Museum




                                    UTILITIES                                            SALARIES AND
                         STRUCTURE     1%                         MISCELLANEOUS             WAGES
                        MAINTENANCE                                     8%                   42%
                            1.1%




                             SUPPLIES
                                3%




                                              BENEFITS
                                                31%




                                         FY 2011-12 Annual Operating Budget
                                                        200
                                                                                                              Heritage and Museum
 Expenditure Summary by Organization

                 ACCOUNT         FY 2009-10      FY 2010-11     FY 2010-11     FY 2010-11      FY 2011-12
 FUND ORG        SUMMARY          ACTUAL         ADOPTED        ADJUSTED      ESTIMATED        ADOPTED
  2065 2645 Administration     $      49,270    $     57,930   $     57,930   $     57,430   $      201,459
  2065 2647 Archives           $     180,033    $    182,166   $    182,166   $    181,991   $       88,523
  2073 2645 Administration     $        1,000   $        500   $        500   $        500   $        1,000
  2073 2646 Heritage Museum    $           99   $      4,250   $      4,250   $      1,500   $          350
TOTAL                          $     230,402    $    244,846   $    244,846   $    241,421   $     291,332




                                             Heritage
                                             Museum
                              Heritage Admin   0%
                                   0.3%


                       Archives
                         31%
                                                       Museum Admin
                                                           48%




                                  FY 2011-12 Annual Operating Budget
                                                 201
                      Department Staffing
                                                                                       Funded Positions
                                                                                 2009-10   2010-11      2011-12

                      Department Total                                               3            3               3

                       Full-Time Employees                                           2            2               2
                       Part-Time (PT)/Seasonal (SL) Employees                        1            1               1


                      Org 2645 Administration                                        1            1               1

                       Preservation and Development Coordinator                      0            0               0
                       PT Museum Guide                                               1            1               1

                      Org 2647 Archives                                              2            2               2

                       Senior Archivist                                              1            1               1
                       Archivist *                                                   1            1               1

                      Staffing Notes:

                      Department Reorganization:
                       Funding for Archives moved from Library Services in FY 2006-07. Archives was formerly
                          funded in the General Fund (org 1490).

                       * Archivist position on hold due to temporary promotion of Archivist to Senior Archivist
                          as of 2011-03-06
Hertiage and Museum




                                                                   Library Director




                                                                        Senior
                                                                       Archivist



                                 PT Museum Guide

                                                                                         Archivist




                                          FY 2011-12 Annual Operating Budget
                                                         202
                                                          Strategic Goal 8
                                                             Set the Standard for
                                                             Sound Governance,
    Associated Departments                                   Fiscal Management,
---------------------------------------------
                                                              and Sustainability
•   City Council

•   City Secretary’s Office                        Just as every individual resident must manage his or her own budget,
                                                   so must the city carefully manage its own resources. The city
•   City Manager’s Office                          prioritizes budget items in order to provide services that match the
                                                   priorities determined by the City Council and reflected in the city’s
•   Customer Service                               strategic goals. This way, no matter the current financial conditions,
                                                   the city makes sure its budget is aligned with its residents’ needs and
•   Management              Operations             is providing the outcomes they desire. The following strategies are
    Team                                           associated with Strategic Goal 8. Specific activities that are used to
                                                   complete each strategy can be found on the following pages.
•   Financial Services                             Strategies that are in bold font are key focus areas for FY 2011-12.

                                                   8.1 Institute a holistic customer service philosophy throughout
•   Non-Departmental
                                                        the organization
                                                   8.2 Develop partnerships and relationships with other cities and
•   Performance Team                                    government entities
                                                   8.3 Implement programs to recruit and retain a qualified and diverse
•   City Attorney’s Office                              workforce
                                                   8.4 Provide learning opportunities to maximize employee
•   Parks and Recreation                                development and leadership
                                                   8.5 Implement leading-edge practices for achieving quality and
•   Intergovernmental Services-                         performance excellence
    Purchasing                                     8.6 Improve staff efficiencies through technology
                                                   8.7 Protect the city's financial integrity and credit worthiness
•   Information Technology                         8.8 Implement programs to reduce organizational risks
                                                   8.9 Develop and implement cost-containment strategies for
                                                        employee benefits ensuring a competitive and comprehensive
                                                        benefits package
                                                   8.10 Advance the city’s legislative interests
                                                   8.11 Enhance strategic management and promote efficiencies
                                                         throughout Fleet Services
                                                   8.12 Enhance the quality of decision making with legal representation
                                                         and support
                                                   8.13 Coordinate, publish and record municipal legislation
                                                   8.14 Promote transparent open government
                                                   8.15 Promote department participation in executing Council-driven
                                                         progress
                                                   8.16 Manage records retention and destruction


                                                FY 2011-12 Annual Operating Budget
                                                               203
                     Strategies and Actions
                    8.1      Institute a holistic customer service                 Misty Rios
                             philosophy throughout the organization

                    8.1.1    Boost customer service delivery throughout            Misty Rios       9/1/2011    9/30/2012   Provide excellent customer service       Citywide customer service
                             organization through the implementation of shared                                                                                       satisfaction survey results greater
                             internal best practices                                                                                                                 than 90%


                    8.3      Implement programs to recruit and retain a            Lynda Johnson
                             skilled and diverse workforce

                    8.3.1    Enhance the recruiting process to meet the            Aimee Kaslik     10/1/2011   9/30/2012   Maximize recruitment                     <7% of new employees terminated
                             recruiting needs of departments                                                                                                         during the six-month orientation
                                                                                                                                                                     period

                    8.3.3    Complete the implementation of employee               Aimee Kaslik     4/30/2011   9/30/2012   Fill an increased number of positions >35% of full time vacancies filled
                             development plans and measure effectiveness of                                                 with qualified internal candidates    by promotions
                             mentoring program

                    8.4      Provide learning opportunities to maximize            Lynda Johnson
                             employee development and leadership



                    8.4.1    Develop a targeted program for Irving University      Shareen Altum    7/1/2010    ongoing     Motivated, dedicated workforce           >60% of courses offered online;
                             incorporating a mix of video and in-house trainers                                             aligned with organizational priorities   >75% of employees completing
                                                                                                                                                                     required classes




                    8.5      Implement leading-edge practices for                  Lynda Johnson
                             achieving quality and performance
                             excellence


                    8.5.1    Achieve high performance through use of               Lynda Johnson    8/1/2008    ongoing     High performing organization             Feedback score is greater than 600
                             Baldrige criteria

                    8.5.3    Meet customers' expectations and requirements in      Johanna Mandel   10/1/2011   ongoing     Enhance customer service                 All departments administer surveys
                             core business areas and daily operations                                                                                                on scheduled basis


                    8.6      Improve staff efficiencies through                    John Mayer
                             technology

                    8.6.1    Enhance Information Technology's service              Anthony McCann   10/1/2011   9/30/2012   Identify any potential improvements 90% of IT services delivered on
                             management                                                                                     with the service provided by        target
                                                                                                                            Information Technology and resolve
                                                                                                                            them as needed.


                    8.6.3    Develop technology strategic communication plan       John Mayer       10/1/2011   9/30/2012   Provide future areas of improvement      Percent of customers rating
Strategic Goal 8




                                                                                                                            to help determine how satisfied          Information Technology
                                                                                                                            customers are with communication         Communications as Good and/or
                                                                                                                            methods and the level of information     Excellent
                                                                                                                            provided


                    8.7      Protect the city's financial integrity and            Max Duplant
                             credit worthiness


                    8.7.1    Continue to provide timely financial reporting and    Regina Givens    10/1/2011   Ongoing     Record and report of City's financial    Percent of invoices paid within 30
                             processing                                                                                     activity in a timely and accurate        days; Monthly Financial Report
                                                                                                                            manner                                   provided by fifth Friday after month
                                                                                                                                                                     end for fourth through eleventh
                                                                                                                                                                     months.

                    8.7.2    Develop new revenue opportunities                     Bret Starr       10/1/2011   Ongoing     Increase revenue                         Actual revenue


                   8.8      Implement programs to reduce                          David Davenport
                            organizational risks


                   8.8.1    Mitigate organizational risk/costs                    David Davenport   10/1/2011   Ongoing     Reduce numbers of preventable            Percentage of total injuries
                                                                                                                            injuries and accidents                   determined to be. Target <50%
                                                                                                                                                                     preventable


                   8.9      Implem ent employee benefits and services             Ike Obi
                            that promote financial security and control
                            costs


                   8.9.1    Implement healthcare cost containment strategies      Ike Obi           10/1/2011   9/30/2012   Stabilize annual program cos ts          Percentage of total annual healthcare
                                                                                                                                                                     cost increases




                                                        FY 2011-12 Annual Operating Budget
                                                                       204
                                                                                                                                                                                          Strategic Goal 8
  Strategies and Actions
8.10     Advance the city’s legislative interests and           Jonathon Bazan     10/1/2011   9/30/2012
         develop partnerships and relationships
         with other government entities

8.10.1   Support state and federal legislative programs         Jonathon Bazan     10/1/2011   9/30/2012   Successful legislative program        Percentage of issues remedied


8.10.2   Enhance and improve educational, mentoring and         Diana Soto         10/1/2011   9/30/2012   Strengthen relationships and          Increase internships opportunities
         internship programs with other organizations                                                      communication with community          throughout organization by 10%
                                                                                                           organizations


8.11     Enhance strategic management and                       Ramiro Lopez
         promote efficiency throughout Fleet
         Services

8.11.1   Enhance fleet management methodologies                 Ramiro Lopez       10/1/2011   9/30/2012   Enhance human resources and           Percent of projects completed on
                                                                                                           equipment purchases within Fleet      time/schedule
                                                                                                           Services


8.11.2   Develop, implement and monitor improvements to         Melissa Baker      10/1/2011   9/30/2012   Provide measures and tools to       Percent of projects completed on
         fuel management operations                                                                        maintain excellent customer service time
                                                                                                           regarding fuel operations and needs


8.12     Enhance the quality of decision making                 Charles Anderson
         with legal representation and support


8.12.1   Engage staff in the defense, resolution and            Saul Pedregon      10/1/2011   Ongoing     Resolve cases below assessed risk     Percent of cases resolved below
         response to claims and lawsuits.                                                                  level                                 assessed risk level. Target 75%


8.12.2   Preserve exceptions to the Texas Public                Marivi Gambini     10/1/2011   Ongoing     Texas Attorney General agrees with Percent of favorable Attorney
         Information Act to maintain the legitimate                                                        city's rationale to withhold information General rulings. Target 85%
         confidences of the city
8.13     Coordinate, publish and record municipal               Shanae Jennings
         legislation

8.13.1   Process City Council actions                           Jennifer Dwyer     10/1/2011   Ongoing     Provide efficient execution and       Percent of legislation executed within
                                                                Phillips                                   distribution of council-approved      60 days
                                                                                                           legislation

8.13.3   Maintain and publish ordinances through                Cecilia Castillo   10/1/2011   Ongoing     Provide accurate and up-to-date city Percent of ordinances sent to
         codification                                                                                      codes to internal and external       Municode electronically within three
                                                                                                           requestors                           business days


8.14     Promote transparent and open government                Shanae Jennings



8.14.1   Comply with legal and charter notification             Shanae Jennings    10/1/2011   Ongoing     100% compliance with posting and      Percent of compliance with caption
         requirements                                                                                      publication regulations               publications, legal publications and
                                                                                                                                                 agenda posting


8.15     Promote department participation in                    Shanae Jennings
         executing council-driven progress

8.15.1   Maintain functioning boards through staff support      Cecilia Castillo   10/1/2011   Ongoing     Provide support to council-appointed Percent of board members
                                                                                                           boards                               completing the Open Meetings Act
                                                                                                                                                training


8.16     Manage records retention and destruction               Shanae Jennings



8.16.1   Implement a citywide records management                Trish McDaniel     10/1/2010   2/28/2012   Departments comply with city and      Percent of assessments received
         program                                                                                           state records management              from departments on compliance with
                                                                                                           schedules and policies                General Records Control Schedule



8.16.2   Provide records management services to                 Trish McDaniel     ongoing     ongoing     Records Management assists            Percent of records request located
         departments                                                                                       departments in maintenance and        with initial request
                                                                                                           disposition of information




                                                             FY 2011-12 Annual Operating Budget
                                                                            205
FY 2011-12 Annual Operating Budget
               206
                                           Mayor and Council
                                                       Beth Van Duyne,
             Vision                                         Mayor
Irving will be the model for safe
and beautiful neighborhoods, a
vibrant       economy,        and        The Mayor and City Council budget provides for expenditures asso-
exceptional recreational, cultural       ciated with Council activities and operations. A part-time salary is
and educational opportunities.           provided to the Mayor and eight Council members.

                                         The Irving City Council consist of a mayor and eight council mem-
     Mission Statement                   bers. Officials are elected under a mixed system of Single-Member
                                         Districts and At-Large seats. All council positions serve staggered
                                         three-year terms.
Deliver exceptional services and
promote a high quality of life for
residents,      visitors      and
businesses.

Name                    Position                        Profession                                  Expires

Beth Van Duyne          Mayor                           Communications Executive                    2014
Michael Gallaway        Council member—Place 1          Senior Inventory Planner                    2013
Roy Santoscoy           Council member—Place 2          Business Owner                              2013
Dennis Webb             Council member—Place 3          Fire Fighter                                2014
Lewis Patrick           Council member—Place 4          Retired—City of Irving                      2012
Rose Cannaday           Council member—Place 5          Owner of Mediation Company                  2014
Rick Stopfer            Council member—Place 6          Retired, Auto Retail Consultant             2012
Gerald Farris           Council member—Place 7          Regulatory Manager                          2013
Joe Philipp             Council member—Place 8          Business Management Consultant              2012



       Department at a
          Glance:

      FY 2011-12 Budget

            $196,554

     Full Time Employees
               0




                                     FY 2011-12 Annual Operating Budget
                                                    207
                    Expenditure Summary by Category
                                                                       FY 2009-10        FY 2010-11           FY 2010-11        FY 2011-12
                                                                         ACTUAL          ADOPTED             ESTIMATED           ADOPTED
                    SALARIES AND WAGES                                 $    50,400       $    50,400         $     50,400       $    50,400
                    BENEFITS                                           $        3,521    $       5,472       $       5,472      $        5,700
                    SUPPLIES                                           $       11,176    $      11,700       $       9,000      $       11,300
                    EQUIPMENT MAINTENANCE                              $            -    $         200       $         200      $          200
                    UTILTIES                                           $            -    $       3,500       $       2,000      $        3,500
                    OUTSIDE SERVICES                                   $        7,148    $      5,000        $       5,000      $        5,000
                    MISCELLANEOUS                                      $       92,976    $    125,360        $      85,910      $      120,454
                    DEPARTMENT TOTAL                                   $      165,220    $    201,632        $    157,982       $      196,554




                                                                                  Salaries and Wages
                                                                                        25.64%
                                                            Miscellaneous                                                   Benefits
                                                               61.28%                                                        2.90%

                                                                                                                            Supplies
                                                                                                                             5.75%
                                                                                                                          Equipment
                                                                                                                         Maintenance
                                                                                                                            0.10%
                                                                                         Outside Services        Utilities
                                                                                              2.54%              1.78%
Mayor and Council




                     $140,000

                     $120,000

                     $100,000

                      $80,000

                      $60,000

                      $40,000

                      $20,000

                           $-
                                 SALARIES AND    BENEFITS          SUPPLIES      EQUIPMENT        UTILTIES        OUTSIDE     MISCELLANEOUS
                                    WAGES                                       MAINTENANCE                      SERVICES


                                2009-10 Actual              2010-11 Adopted             2010-11 Estimated             2011-12 Adopted




                                          FY 2011-12 Annual Operating Budget
                                                         208
                                      City Secretary’s Office
                                                     Shanae Jennings,
     Mission Statement                                City Secretary
To act as a progressive                The City Secretary’s Office consists of two di-
administrator of municipal             visions: Administration and Records Manage-
clerical duties and legal records      ment.
entrusted to the this office in
order to enhance delivery of           The City Secretary is appointed by the City
superior customer service to our       Council, and as such, is responsible for docu-
diverse clientele                      mentation, publication and preservation of all
                                       official City records, including minutes, ordi-
                                       nances, resolutions, contracts, deeds and
                                       easements. The City Secretary serves as
                                       Chief Election Official for all municipal elec-
                                       tions. The Records Management Division im-
                                       plements the records program through its
                                       three areas: Records Administration, Irving           The City Secretary is the
                                       Municipal Records Center and Microfilming              keeper of the City Seal
                                       and Imaging Programs.

                                       Department FY 2010-11 Results

                                       •   Ordinances, resolutions, and contracts available to staff electroni-
                                           cally within two weeks of council action, saving staff time by limit-
                                           ing paper distribution.
                                       •   Ordinances available on-line or published in local newspaper in
                                           accordance to the city’s Home Rule Charter.
                                       •   Over 350 agendas for City Council meetings, board, committee
                                           and commission meetings posted 72 hours prior to the meeting
                                           date.
                                       •   Over 1300 Open Records request received, administered and
                                           completed.
                                       •   100% of City Council agendas were posted by 5:00 p.m. Friday
                                           for the meeting scheduled the following week.
       Department at a                 •   96% of legislative files were processed and closed within 60 days
          Glance:                          of council action.
                                       •   95% of the board appointed positions are kept filled.
      FY 2011-12 Budget                •   91% of the members appointed to the city boards, committees,
                                           and commissions completed Open Meetings Act training seminar.
           $885,534                    •   Citywide records control schedule approved and implemented.
                                       •   Over 18 of 27 departments trained on active records disposition.
     Full Time Employees               •   99.9% of Open Records requests completed and closed within 10
              11                           business days.
                                       •   Function specific records control schedule created for the Fire De-
                                           partment, Water Utilities, Fleet and the Library.
                                       •   Successfully located 100% of stored records.
                                    FY 2011-12 Annual Operating Budget
                                                   209
                          Department FY 2011-12 Strategic Actions
                          •    8.13.1 Process City Council Actions efficiently allowing staff and customers to have
                               electronic access to final documents
                          •    8.13.2 Standardized and streamline city boards, commissions and committees or-
                               dinances and guidelines
                          •    8.13.3 Maintain and publish ordinances through codifications
                          •    8.14.1 Comply with legal and charter notification requirements
                          •    8.14.2 Comply with Texas Public Information Act
                          •    8.15.1 Maintain functioning boards through staff support
                          •    8.15.2 Timeliness and accuracy of agenda packet items submitted for council re-
                               view
                          •    8.16.1 Implement a citywide records management program
                          •    8.16.2 Provide records management services to department
City Secretary’s Office




                              Key Performance Indicators

                                                                           2009-10        2010-11       2011-12
                                                                          ACTUAL       ESTIMATED       TARGET

                          Completion of municipal legislation               95%            95%            95%


                          Timely compliance with Texas Public               90%            100%          100%
                          Information Act


                          Council agenda packets completed by 5 p.m.        98%            100%           95%
                          Friday


                          Compliance with General Records Control           90%            90%            85%
                          Schedule




                                             FY 2011-12 Annual Operating Budget
                                                            210
                                                                                                                  City Secretary’s Office
Revenue Summary by Category

                                                FY 2009-10          FY 2010-11 FY 2010-11 FY 2011-12
                                                  ACTUAL             ADOPTED ESTIMATED ADOPTED
 FEES AND PERMITS                               $     3,090         $     1,000 $   1,320 $     2,000
 SALE OF GOODS SOLD                             $         -         $         - $       - $         -
 DEPARTMENT TOTAL                               $    3,090          $     1,000 $   1,320 $     2,000




Expenditure Summary by Category

                                                  FY 2009-10        FY 2010-11 FY 2010-11 FY 2011-12
                                                    ACTUAL           ADOPTED ESTIMATED ADOPTED
  SALARIES AND WAGES                              $ 548,101         $ 534,374 $ 437,173 $ 436,802
  BENEFITS                                        $ 149,141         $ 172,361 $ 172,361 $ 161,832
  SUPPLIES                                        $    13,245       $    20,700 $  16,524 $    17,950
  EQUIPMENT MAINTENANCE                           $       388       $     1,350 $     850 $     1,350
  OUTSIDE SERVICES                                $ 105,930         $ 144,631 $    84,775 $ 118,775
  MISCELLANEOUS                                   $    83,068       $ 107,930 $    57,030 $ 148,825

  DEPARTMENT TOTAL                                $      899,872    $    981,346     $    768,713   $   885,534




                                                                    Capital
                                                        Transfers    0.0%
                                                          0.0%
                                                                     Salaries and Wages
                                                                            49.3%

                                             Miscellaneous
                                                16.8%
                          Outside Services
Equipment Maintenance          13.4%
       0.2%
                                                      Benefits
              Utilities                                18.3%
               0.0%

         Supplies
          2.0%




                                             FY 2011-12 Annual Operating Budget
                                                            211
                          Expenditure Summary by Organization

                                                                   FY 2009-10   FY 2010-11 FY 2010-11        FY 2011-12
                                                                    ACTUAL      ADOPTED ESTIMATED             ADOPTED
                              0201 Administration                  $ 595,879    $ 616,335 $ 472,806          $ 586,203
                              0210 Records Management              $ 303,993    $ 365,011 $ 295,906          $ 299,331
                            TOTAL                                  $ 899,872    $ 981,346 $ 768,713          $ 885,534




                                                         Records
                                                        Management
                                                           34%                   Administration
                                                                                    66%
City Secretary’s Office




                            $700,000
                            $600,000

                            $500,000

                            $400,000
                            $300,000

                            $200,000

                            $100,000
                                  $-
                                                        Administration                  Records Management

                                       2009-10 Actual         2010-11 Adopted     2010-11 Estimated    2011-12 Adopted




                                             FY 2011-12 Annual Operating Budget
                                                            212
                                                                                                                     City Secretary’s Office
Department Staffing
                                                                                 Au th o rized P osition s
                                                                 2009-10                   2010-11         2011-12

    D ep artmen t To tal                                             12                    11                 11

      F ull-T im e Em ployees                                        12                    11                 11
      Part-Tim e (PT ) Em ployees                                     0                    0                   0

    Org 0201: Adm inistration                                         7                     6                 6

      City Secretary                                                  1                     1                 1
      Senior M anagem ent A nalyst                                    1                     1                 1
      Adm inistrative As sistant *                                    2                     2                 2
      Adm inistrative Secretary                                       1                     1                 1
      Staff As sistant                                                1                     1                 1
      Receptionist                                                    1                     0                 0

    Org 0210: Record s M an ag emen t                                 5                     5                 5

      Records M anagem ent Off icer                                   1                     1                 1
      Senior R ec ords T echnician                                    1                     1                 1
      Records T echnician **                                          3                     3                 3



    S taffing N otes:
    F Y 2011-12:

          *One A dm inis trative A ssistant position is currently held vacant and funded
          **T wo Records T echni cian positions are currently held vacant and funded




Organization Chart


   Org:    0201      0210




                                              City Secretary




    Records Management                                  Administrative Assistant                Senior Management
          Officer                                                 (2)                                 Analyst




                  Senior Records Technician             Administrative Secretary




                     Records Technician
                                                               Staff Assistant
                            (3)




                                          FY 2011-12 Annual Operating Budget
                                                         213
FY 2011-12 Annual Operating Budget
               214
                                     City Manager’s Office
                                        Tomas “Tommy” Gonzalez,
     Mission Statement                        City Manager
Deliver exceptional services
and promote a high quality of
life for residents, visitors and      The City Manager serves as the Chief Executive Officer for the city
businesses.                           and reports directly to the Mayor and City Council. He is responsible
                                      for advising the City Council on all administrative matters such as the
                                      financial condition of the city, public safety, economic development,
                                      infrastructure and capital improvement plans.

                                      The City Manager leads the operations of all city departments
                                      through both administrative and budgetary processes which mirror
                                      the goals set out in the strategic plan. This plan guides the projects
                                      and activities of the staff to ensure that the results achieved are in
                                      line with the priorities of the City Council, residents, businesses and
                                      visitors.

                                      In addition to serving as the CEO of the city, the City Manager also
                                      serves in pivotal roles regionally to represent the city in arenas such
                                      as transportation, water attainment, grant funding, special events,
                                      and partnering with other City Managers to increase the cohesive-
                                      ness of the North Texas area.

                                      The staff in the City Manager’s Office supports the City Manager
                                      through such functions as managing ongoing meetings of the leader-
                                      ship team, maintaining communication with internal and external
                                      customers on current and future plans as well as lead citywide re-
                                      ward and succession programs.




                                      Department FY 2010-11 Results
                                      The City Manager’s Office received the Texas Award for Perform-
      Department at a                 ance Excellence from the Texas Quality Foundation. The annual
         Glance:                      budget was presented to the City Council for review in accordance
                                      with Council direction and in the established time constraints; estab-
                                      lished and followed financial policy and strategy necessary to main-
      FY 2011-12 Budget               tain the Aaa and AAA General Obligation Bond ratings from Moody’s
          $688,598                    to Standard & Poor’s; and managed and evaluated capital improve-
                                      ment projects and reported results to the City Council at least twice
     Full Time Employees              annually.
               4



                                   FY 2011-12 Annual Operating Budget
                                                  215
                        Other significant accomplishments of the City Manager’s Office
                        include:

                        •     Maintained a structurally balanced budget given volatile market conditions
                        •     Resident Survey double digit increase in most areas
                        •     Achieved cost savings and efficiency by implementing lean thinking
                        •     Launched 46 point-of-service surveys to obtain continuous customer feedback
                        •     Expanded Irving Wellness Incentive Now (I Win) program
                        •     Increased community outreach engagements with residents and businesses
                        •     Enacted Leadership Development and Succession Plan
                        •     Additional incentives for employees
                        •     Received the GFOA Distinguished Budget Presentation Award




                        Key Performance Indicators
City Manager’s Office




                                                                         2009-10          2010-11          2011-12
                                                                         ACTUAL         ESTIMATED          TARGET

                            Percent of actions supporting Council pri-     95%              95%              100%
                            orities completed on schedule

                            Property tax rate among 10 benchmark         2nd lowest      2nd lowest        2nd lowest
                            cities

                            Moody’s G.O. bond rating                        Aaa             Aaa               Aaa

                            Standard & Poor’s G.O. bond rating             AAA              AAA              AAA

                            Percentage of residents rating overall         73%              75%              75%
                            quality of city services as excellent/good




                                             FY 2011-12 Annual Operating Budget
                                                            216
                                                                                                                  City Manager’s Office
Expenditure Summary by Category
                                      FY 2009-10         FY 2010-11         FY 2010-11        FY 2011-12
                                       ACTUAL            ADOPTED           ESTIMATED          ADOPTED
SALARIES AND WAGES                   $    589,771      $     512,605      $     573,383     $      503,812
BENEFITS                             $    173,117      $     181,991      $     181,991     $      132,711
SUPPLIES                             $     16,773      $       18,100     $      11,300     $       13,900
EQUIPMENT MAIN.                      $           -     $           50     $          50     $           25
UTILITIES                            $           -     $          700     $         700     $            -
OUTSIDE SERVICES                     $        17,503   $        15,700    $       14,700    $            14,700
MISC.                                $        22,849   $        26,750    $       26,750    $            23,450
DEPARTMENT TOTAL                     $       820,013   $       755,896    $      808,874    $           688,598

                                                    Miscellaneous
                                   Outside Services     4%
                                         2%
                      Supplies
                        2%


                               Benefits
                                19%                          Salaries andWages
                                                                    73%




  $600,000

  $500,000

  $400,000
  $300,000

  $200,000

  $100,000
        $-
             SALARIESAND      BENEFITS      SUPPLIES   EQUIPMENT    UTILITIES    OUTSIDE        MISC.
                WAGES                                    MAIN.                   SERVICES




             2009-10 Actual         2010-11 Adopted        2010-11 Estimated       2011-12 Adopted

                                          FY 2011-12 Annual Operating Budget
                                                         217
                        Department Staffing

                                                                                       Authorized Positions
                                                                                2009-10       2010-11      2011-12

                             Department Total                                       5                5             4

                              Full-Time Employees                                   5                5             4
                              Part-Time (PT) Employees                              0                0             0

                             Org 0301: Office of City Manager                       5                5             4

                              City Manager                                          1                1             1
                              Director, Strategic Services**                        0                1             1
                              Director, Management Operations                       1                1             0
                              Assistant Director, Management Operations             1                0             0
                              Executive Assistant                                   2                2             2

                              Staffing Notes:


                              FY2011-12
                                ** Director, Strategic Services position held vacant and unfunded
City Manager’s Office




                        Organization Chart

                              Org:     0301




                                                                       City Manager




                                                Community Outreach
                                                                                             Strategic Services
                                                Manager – funded in
                                                                                             Director - unfunded
                                                     Dept 9



                          Executive Assistant                          Executive Assistant




                                         FY 2011-12 Annual Operating Budget
                                                        218
                                           Financial Services
                                                  Max S. Duplant,
                                               Chief Financial Officer
    Mission Statement                The Financial Services Department includes seven (6) divisions: Ad-
                                     ministration, Accounting, Treasury Management, Benefit & Wellness,
The Financial Services
                                     Risk Management and Customer Services. Financial Services has
Department provides useful, timely
                                     responsibility for all fiscal matters related to the City of Irving. In addi-
and reliable financial information
                                     tion, the department has oversight responsibility in regard to the TIF
and support to City staff,
                                     District.
management, Council, citizens
and external parties
                                     Department FY 2010-11 Results
                                     •   Streamlined the monthly financial report preparation utilizing Ac-
                                         cess software
                                     •   Completed FY 10 annual audit on February 1, 2011 with no mate-
                                         rial findings noted
                                     •   Received the GFOA Certificate of Achievement for Excellence in
      Department at a                    Financial Reporting for the 2009 CAFR (26th consecutive year)
         Glance:                     •   Earned the Gold Award for Financial Transparency for the 2nd
                                         year in a roll from the Texas State Comptroller Leadership Circle
                                     •   Utilized Lean Six Sigma to identify efficiencies relating to the ac-
General Fund                             counts payable process
                                     •   Inventoried 200 of city capital assets within 20 departments with a
      FY 2011-12 Budget                  book value of approximately $50 million
           $2,698,718                •   Received AAA bond rating from Moody and Standard & Poor
                                     •   Staff presentation of the IWIN program at the GFOA annual con-
     Full Time Employees                 ference
               27                    •   Received American Heart Association’s Platinum and Worksite
                                         Innovation Award
                                     •   Received the GFOA Award for Excellence in Pension and Bene-
System Fund                              fits for IWIN Program
                                     •   Received more than $236,000 in federal funding to offset retiree
      FY 2011-12 Budget                  health insurance program costs
           $2,677,073                •   Developed $20,000 annually in new revenue stream through the
                                         city’s 457 deferred compensation program
     Full Time Employees             •   Implemented remote work order system through current utility bill-
               28                        ing software to increase efficiency of utility service technician ac-
                                         tivities
                                     •   Completed meter reading route optimization to increase meter
                                         reading efficiencies




                                 FY 2011-12 Annual Operating Budget
                                                219
                     Other Goals and Actions
                     •     Complete FY11 audit by January 19, 2012

                     •     Review feasibility of converting wire payments to ACH

                     •     Successfully implemented program which allows reporting of outstanding accounts
                           receivable to collection agency, MSB

                     •     Provide Basic Banner training to departments

                     •     Enhance Customer Service training through the implementation of a comprehensive
                           training program based on American Water Works Association’s “Focus First of Service”
                           specifically geared toward customer service in the water industry

                     •     Explore options for meeting customer payment obligations while increasing overall
                           convenience of accessing services—pay by phone



                          Key Performance Indicators

                                                                               2009-10     2010-11        2011-12
                                                                               ACTUAL    ESTIMATED        TARGET

                         Number of material weaknesses in audit                    0           0                0

                         Percent of invoices paid within 30 days               99.60%       98.95%             99%

                         Quarterly rate earned on investments                   0.38%       0.39%          0.25%
Financial Services




                         Percent of delinquent active utility accounts          8.10%       7.61%          <10%

                         Percent of bills generated without errors (per
                         10,000)                                                 N/A        >94%           >90%

                         Percent score for quality assurance evaluations       86.46%       90.60%             90%

                         Overall improvement in Corporate Wellness               N/A          N/A              N/A
                         Error in budget predictions—Health plan claims
                         cost per enrollee                                     $1,061       $1,011         +/-5%
                         Annual Health plan cost per enrollee (Target is =/<
                         than prior year)                                      $10,064     $12,726        $11,942
                         Number of Onsite Health Coach visits/
                         consultations by employee                               N/A          N/A              300
                         Percent of employees earning one or more IWIN
                         incentives                                             32%          40%               45%




                                          FY 2011-12 Annual Operating Budget
                                                         220
                                                                                                          Financial Services
Revenue Summary by Category—General Fund
                                        FY 2009-10       FY 2010-11       FY 2010-11       FY 2011-12
                                         ACTUAL          ADOPTED          ESTIMATED        ADOPTED

FEES AND PERMITS                       $     43,500 $          37,000 $       39,500   $        44,500
COST REIMBURSEMENTS                    $      5,500 $          15,500 $        9,000   $        10,000
SALE OF GOODS                          $          - $               - $            -   $              -
TRANSFERS FROM OTHER FUNDS             $    657,239 $               - $            -   $              -
DEPARTMENT TOTAL                       $    706,239 $          52,500 $       48,500   $        54,500


Expenditure Summary by Category—General Fund

                                    FY 2009-10       FY 2010-11       FY 2010-11       FY 2011-12
                                     ACTUAL          ADOPTED          ESTIMATED        ADOPTED

SALARIES AND WAGES                 $ 1,914,854       $   1,864,113    $    1,614,808   $     1,461,621
BENEFITS                           $ 600,599         $     655,234    $      538,532   $       531,759
SUPPLIES                           $    36,377       $      65,750    $       52,900   $        41,000
EQUIPMENT MAINTENANCE              $     1,774       $       2,906    $        2,381   $         2,406
UTILITIES                          $         -       $           -    $            -   $             -
OUTSIDE SERVICES                   $ 570,058         $     581,719    $      596,179   $       596,782
MISCELLANEOUS                      $    55,937       $      79,840    $       68,827   $        65,150
TRANSFERS                          $         -       $           -    $            -   $             -
BUILDING AND STRUCTURES            $         -       $           -    $            -   $             -
CAPITAL                            $         -       $           -    $            -   $             -
DEPARTMENT TOTAL                   $ 3,179,600       $   3,249,562    $    2,873,627   $     2,698,718


                                  Miscellaneous
                                       2%



 Equipment
                    Outside Services
Maintenance
                          22%                            Salaries and Wages
   0.1%
                                                                 54%
                       Benefits
                         20%


  Supplies
    2%




                           FY 2011-12 Annual Operating Budget
                                          221
                     Expenditure Summary by Organization—General Fund
                                   ACCOUNT                                   FY 2009-10          FY 2010-11              FY 2010-11        FY 2011-12
                     ORG           SUMMARY                                    ACTUAL             ADOPTED                ESTIMATED           ADOPTED
                     0801          Accounting                               $ 1,082,416         $ 1,090,743             $    930,654       $ 860,765
                     0802          Budget and Compensation                  $    505,780        $    476,225            $    194,038       $         -
                     0803          Revenue and Debt                         $    118,782        $    676,139            $    679,601       $ 692,171
                     0805          Administration                           $    200,732        $    217,154            $    276,317       $ 283,978
                     0811          Tax Administration                       $    609,411        $          -            $           -      $         -
                     0814          Collections                              $     20,067        $     92,392            $     93,325       $    93,256
                     0821          Purchasing                               $         13        $          -            $           -      $          -
                     0870          Benefits                                 $          -        $    454,315            $    455,599       $ 526,881
                     0871          Risk                                     $    642,398        $    242,594            $    244,094       $ 241,667
                     TOTAL                                                  $ 3,179,600         $ 3,249,562             $ 2,873,627        $ 2,698,718




                                                                     Risk
                                                                      9%


                                                               Benefits                       Accounting
                                                                20%                              33%

                                                                                   Revenue and Debt
                                                                                        27%


                                     Finance
                                   Administration
                                       11%
Financial Services




                      $1,200,000


                      $1,000,000


                       $800,000


                       $600,000


                       $400,000


                       $200,000


                              $-
                                       2 0 0 9 -1 0 A ctu al         2 0 1 0 -1 1 A do pted      2 0 1 0-1 1 E stima te d       2 0 1 1 -1 2 A do pted




                                          FY 2011-12 Annual Operating Budget
                                                         222
                                                                                                                                                                   Financial Services
            Expenditure Summary by Category—System Fund

                                                                    FY 2009-10                     FY 2010-11           FY 2010-11                 FY 2011-12
                                                                      ACTUAL                        ADOPTED            ESTIMATED                   ADOPTED
        SALARIES AND WAGES                                          $ 1,216,415                   $ 1,344,712          $ 1,173,609             $       1,393,070
        BENEFITS                                                    $ 414,411                     $    492,885         $    435,231            $         536,279
        SUPPLIES                                                    $ 383,990                     $    330,700         $    354,260            $         344,200
        STRUC. MAINT.                                               $     1,630                   $          -         $      8,361            $               -
        EQUIP. MAINT.                                               $ 109,365                     $    107,820         $    105,218            $         106,795
        UTILITY                                                     $         -                   $          -         $          -            $               -
        OUTSIDE SERVICES                                            $ 211,334                     $    233,890         $    243,792            $         273,740
        MISCELLANEOUS                                               $     1,040                   $      4,930         $        573            $           1,315
        TRANSFERS                                                   $    14,674                   $     29,674         $     29,674            $          21,674
        BUILDING & STRUC.                                           $         -                   $          -         $          -            $               -
        OTHER CAPITAL                                               $         -                   $     18,400         $     18,400            $               -
        DEPARTMENT TOTAL                                            $ 2,352,858                   $ 2,563,011          $ 2,369,118             $       2,677,073

                                                       Outsid e
                                                       Servic es            T ransfers
                Equipment                                10%                    1%
               Main tenance
                   4%


                                     Supplies                                                      Salar ies an d Wages
                                       13%                                                                  52%
                                                       Benefi ts
                                                         20%




$1,400,000



$1,200,000



$1,000,000



 $800,000



 $600,000



 $400,000



 $200,000



       $-
             SALARIESAND        BENEFITS           SUPPLIES     S       A
                                                                 TRUC. M INT.     EQUIP. M INT.
                                                                                          A             IDE
                                                                                                    OUTS SERVICES    IS
                                                                                                                    M CELLANEOUS   TRANSFERS       OTHERCAPITAL
                 A S
                W GE


                    2009-10 Actual         2010-11 Adopted    2010-11 Estimated       2011-12 Adopted


                                                                   FY 2011-12 Annual Operating Budget
                                                                                  223
                     Expenditure Summary by Organization—System Fund
                               ACCOUNT                FY 2009-10              FY 2010-11         FY 2010-11           FY 2011-12
                     ORG       SUMMARY                 ACTUAL                  ADOPTED          ESTIMATED             ADOPTED
                     0802    Budget                  $           -           $     74,264       $     12,794        $      81,355
                     0812    Business Services       $    224,866            $    287,469       $    288,069        $     317,464
                     0813    Customer Relations      $    325,291            $    306,562       $    336,589        $     379,802
                     0814    Collections             $    597,436            $    664,728       $    585,003        $     686,504
                     0815    Utility Billing         $ 1,108,449             $ 1,229,987        $ 1,146,664         $ 1,211,948
                     TOTAL                           $ 2,256,042             $ 2,563,011        $ 2,369,118         $ 2,677,073




                                                                             Bud get
                                                                              3%
                                                                                         Busin ess Services
                                                                                                12%

                                                                                                                Customer Relations
                                                     Utility Billing                                                  14%
                                                          45%
                                                                              Co llections
                                                                                  26%
Financial Services




                              $1,400,000

                              $1,200,000

                              $1,000,000

                                $800,000

                                $600,000

                                $400,000

                                $200,000

                                      $-
                                                 Bud get         Busin ess        Custo mer      Collections     Utility Billin g
                                                                 Services         Relation s
                                2009-10 Actual         2010-11 Adopted              2010-11 Estimated          2011-12 Adopted




                                     FY 2011-12 Annual Operating Budget
                                                    224
                                                                                                                                  Financial Services
Departmental Staffing—General Fund

                                                                                          F un d ed P o s itio ns
                                                                             2 00 9 -10           2 01 0 -11        2 0 11 -1 2

      D e pa rtm en t To ta l                                                      20                 32               28

        F u ll-Tim e E m p lo y ee s                                               19                 31               27
        P art-T im e (P T ) E m p lo ye e s                                         1                 1                1

      O rg 08 0 1 : A c c ou ntin g                                                15                 14               14
        C o n troll er                                                              1                  1                1
        A c c o un tin g M a n a ge r                                               1                 1                1
        S en io r A c c o u n ta n t                                                1                  1                1
        F ix e d A s s e t A n a lys t                                              1                  1                1
        A c c o un ta n t *                                                         2                  2                2
        A cco un tin g C le rk S u pe rviso r                                       0                 1                1
        A cco un tin g C le rk S u pe rviso r P T                                   1                 0                0
        P ayro ll S p ec i alis t                                                   1                 1                1
        S en io r A c c o u n tin g C le rk                                         2                 2                2
        A cco un tin g C le rk II *                                                 5                 4                4

      O rg 08 0 2 : B u d ge t a nd C om p en s a tio n                            0                  5                 0
        B ud g e t A d m in - A ss t. C F O - B u dg e t                           0                  1                 0
        B ud g e t C oo rd in ato r                                                0                  1                 0
        B ud g e t an d Fin a n c ia l A n a lys t **                              0                  1                 0
        S en io r S trate g ic S e rv ic e s S p ec ialis t                        0                  1                 0
        P ayro ll C oo rd in ato r                                                 0                  1                 0

      O rg 08 0 3 : R e v e n ue a nd D e bt                                       1                  1                 1
        T re as ury M a n a ge r - A s s t. C FO - T re a s u ry                   1                  1                 1

      O rg 08 0 5 : A d m in istra tio n                                           3                  3                 3
        C h ie f F ina n c ia l O ffic e r                                         1                  1                 1
        A s s is ta nt C h ie f F ina n cia l O ffic e r                           1                  1                 1
        F in a ncia l S erv ic e s A s s is ta n t                                 1                  1                 1

      O rg 08 1 1 : T a x Ad m in is tr atio n                                     1                  0                 0
        C u sto m e r S e rvice R e p re se n ta tive                              1                  0                 0

      O rg 08 1 4 : C o lle ctio ns                                                0                  2                 2
        A cco un tin g C le rk II                                                  0                  1                 1
        P erm it S p e c ia lis t                                                  0                  1                 1

      O rg 08 7 0 : B e n e fits                                                   0                  4                 5
        B en e fits & R is k M a n a ge m e n t A d m ini stra to r                0                  1                 1
        S tra te gi c R es ou rce s S u p erviso r                                 0                  1                 1
        S taff A s s is ta nt                                                      0                  1                 1
        P en s io n P la n A s s is ta n t P T                                     0                  1                 1
        P ayro ll C oo rd in ato r                                                 0                  0                 1

      O rg 08 7 1 : R is k M a na g em e nt                                        0                  3                 3
        S tra te gi c R es ou rce s S u p erviso r                                 0                  1                 1
        S tra te gi c R es ou rce s S p e cia list                                 0                  1                 1
        R i sk M a n a g em e n t T ec h n ic ia n                                 0                  1                 1



      S ta ffin g N o te s :

        F Y 2 0 1 1 -1 2

        B ud g e t po s itio n s tra n s fe rre d to S tra te g ic S e rv ic e s
        P ay ro ll C oo rd in ato r m ove d to O rg 0 87 0


        F roz e n :
        A s s is ta nt C h ie f F ina n cia l O ffic e r
        F in a ncia l S erv ic e s A s s is ta n t




                                              FY 2011-12 Annual Operating Budget
                                                             225
                                     Financial Services
                                      Org:   0801   0803   0805      0814      0870     0871




                                                                                                                   Chief Financial
                                                                                                                       Officer


                                                                                       Assistant Chief                                          Financial Services
                                                                                       Financial Officer                                            Assistant




                                                                                                                                                   Assistant Chief Financial               Benefits & Risk Mgmt
                                                           Permit Specialist    Accounting Clerk II            Controller
                                                                                                                                                      Officer – Treasury                      Administrator




               226
                                                                                                                                                       Strat Resources                                     Strat Resources
                                                                                                                                                                                 Payroll Specialist
                                                                                                           Accounting Manager                             Supervisor                                          Supervisor




                                                                                                                                                                     Strat Resources
                                                                                                                                                                                                                             Organization Chart —General Fund




                                                                                               Senior Accountant            Grants Accountant                                                  Staff Assistant
                                                                                                                                                                        Specialist




FY 2011-12 Annual Operating Budget
                                                                                                                                                                     Risk Management           Pention Plan
                                                                                                                               Accountant                               Technician            Assistant – SBP
                                                                                               Senior Accounting                                                                                reimbursed
                                                                                                   Clerk (2)
                                                                                                                              Fixed Asset
                                                                                                                                Analyst



                                                                                                                                         Accounting Clerk
                                                                                                                                           Supervisor


                                                                                                                                        Accounting Clerk II
                                                                                                                                               (4)
                                                                                              Financial Services
Department Staffing—System Fund

                                                            Funded Positions
                                               2009-10          2010-11             2011-12

   Department Total                               33                33                  33

    Full-Time Employees                           28                28                  28
    Part-Time (PT) Employees                       5                5                    5

   Org 0802: Budget and Compensation               0                 0                  1
    Budget And Financial Analyst                   0                 0                  1

   Org 0812: Business Services                     2                 3                  3
    Business Manager                               1                 1                  1
    Business Services Analyst                      1                 1                  1
    Busines Services Coordinator                   0                 0                  0
    Administrative Assistant                       0                 1                  1

   Org 0813: Customer Relations                    7                 6                  5
    Customer Service Supervisor                    1                 1                  1
    Senior Customer Service Representative         1                 1                  1
    Customer Service Representative *              5                 4                  3

   Org 0814: Collections                           9                 9                  9
    Customer Service Supervisor                    1                 1                  1
    Accounting Clerk II                            1                 1                  1
    Senior Customer Service Representative         1                 1                  1
    Customer Service Representative                4                 4                  4
    PT Office Assistant                            2                 2                  2

   Org 0815: Utility Billing                      15                15                  15
    Customer Service Supervisor                    1                1                    1
    Billing Systems Technician                     1                1                    1
    Senior Utility Service Technician              1                1                    1
    Billing Systems Clerk                          1                1                    1
    Utility Service Technician                     3                3                   3
    Customer Service Representative                1                1                    1
    Meter Reader                                   4                4                    4
    Meter Reader PT                                3                3                    3

   Staffing Notes:

   One (1) Customer Service Representative position reduced due to operational
   improvement per budget supplemental

   One (1) Budget and Financial Analyst position funded in System fund but reports to
   Financial Services Department in General Fund




                                 FY 2011-12 Annual Operating Budget
                                                227
                     Organization Chart —System Fund

Financial Services




                              FY 2011-12 Annual Operating Budget
                                             228
                              Strategic Services
                               Bradley Perrier, Director

                       The Strategic Services Team is led by Strategic Services Director
                       Bradley Perrier. This team of employees is focused on providing ex-
                       cellent internal and external customer service to residents, busi-
                       nesses, visitors, and employees through the myriad of service op-
                       tions.

                       The Community Outreach Team focuses on building and maintaining
                       partnerships with outside local agencies to strengthen the city’s pres-
                       ence in the community and the region. The Community Outreach Divi-
                       sion oversees the neighborhood program, resident concerns and
                       works with all levels of departments to ensure citizen satisfaction and
                       improve the quality of life in Irving, through an open exchange of infor-
                       mation and communication with residents. Included in this division is
                       the oversight of the Community Partnership Grants, Neighborhood
                       Roundtables, Speaker’s Bureau, Town Hall Meetings (English and
                       Spanish) and Employee Town Hall Meetings for the City Manager.

                       The Media Relations Team is also included in this department. This
                       allows for relationships to be formed which expand communication
                       beyond the limits of the city as Irving’s messages are placed in re-
 Department at a       gional national communication mediums.
    Glance:
                       Government Relations is responsible for achieving goals set by the
FY 2011-12 Budget      City Council and City Manager relating to federal, state and local leg-
                       islative and regulatory issues, representing the city on a wide range of
    $1,161,763         matters before state agencies and legislative offices, and advocating
                       city interests to legislative and regulatory bodies. This area also man-
Full Time Employees    ages our utility franchise and telecommunications affairs programs
          9            which include responsibility for negotiating and administering right of
                       way agreements and ratemaking matters, as well as a compliance
                       program that holds the utilities accountable to city agreements.

                       Budget and Compensation is responsible for developing and publish-
                       ing of the city’s annual operating and capital budgets, managing reve-
                       nue, expenditure and performance trends and special projects as-
                       signed by city management and administering the city’s compensa-
                       tion structure.




                      FY 2011-12 Annual Operating Budget
                                     229
                     Department FY 2010-2011 Results
                     The Strategic Services Team forged relationships with media contacts and neighborhood
                     associations to improve communication, activities and resources for residents. The media
                     team was formed to enhance outreach to all media streams and increase messaging
                     throughout the region about Irving. Additionally, six employee town hall meetings were held
                     to inform employees on internal improvements and one Spanish town hall meeting was held
                     to speak directly to the Spanish speaking population of Irving. A English town hall meeting is
                     scheduled in the fall.

                     Received the GFOA Distinguished Budget Presentation award for the FY 2010-11 budget
                     (23nd consecutive year)




                     Key Performance Indicators
                                                                   2009-10          2010-11         2011-12
                                                                   ACTUAL         ESTIMATED         TARGET

                      Number of media stories pitched; num-           N/A             165/             210/
                      ber of stories aired                                            125              150

                      Neighborhood Association Satisfaction           N/A             92%             >93%
                      Rating
                      Neighborhood Roundtable Attendance              240              255             260


                      Inquiries (questions) worked                   1,089            1,150           1,175
Strategic Services




                      Inquiries (concerns) worked                     356              335             400


                      Number of people reached through                N/A             5,500           7,500
                      Speaker’s Bureau presentations
                      Error in budget predictions                     4%             +/-5%            +/-5%




                                       FY 2011-12 Annual Operating Budget
                                                      230
                                                                                                                          Strategic Services
   Expenditure Summary by Category

                                           FY 2009-10        FY 2010-11            FY 2010-11           FY 2011-12
                                            ACTUAL           ADOPTED               ESTIMATED            ADOPTED

     SALARIES AND WAGES                  $        283,963    $       366,532       $     452,413    $           443,553
     B ENEFITS                           $         88,279    $       128,015       $      86,629    $           149,245
     SUPPLIES                            $              -    $        25,550       $      29,730    $            32,250
     EQUIPMENT MAIN.                     $              -    $            75       $           -    $                75
     OU TSIDE SER VICES                  $              -    $       143,650       $      21,500    $           451,900
     MISC.                               $            314    $       175,380       $      21,700    $            90,740
     D EPARTMENT TOTAL                   $        372,556    $       839,202       $     611,972    $      1,167,763



                                  Miscellaneous
                                       8%



                                                                     Salaries and Wages
                                                                             38%
                          Outside Services
                                38%
                                                                 Benefits
                                                                   13%




                              Equipment
                             Maintenance                 Supplies
                                0.01%                     2.8%




$500,000
$450,000
$400,000
$350,000
$300,000
$250,000
$200,000
$150,000
$100,000
 $50,000
      $-
           SALARIES AND       BENEFITS            SUPPLIES       EQUIPMENT MAIN.       OUTSIDE          MISC.
              WAGES                                                                    SERVICES

                 2009-10 Actual          2010-11 Adopted            2010-11 Estimated         2011-12 Adopted




                                             FY 2011-12 Annual Operating Budget
                                                            231
                     Expenditure Summary by Organization

                                      ACCOUNT             FY 2009-10      FY 2010-11       FY 2010-11      FY 2011-12
                     OR G             SUMMARY              ACTUAL          ADOPTED        ESTIMATED        ADOPTED
                      0901        Budget                 $           -   $           -   $     220,107   $      202,659
                      0904        Customer Service       $    372,556    $    839,202    $     391,865   $      965,104
                     TOTAL                               $    372,556    $    839,202    $     611,972   $    1,167,763




                                                                            Budget
                                                                             17%
                                                   Customer Service
                                                        83%
Strategic Services




                     $1,000,000
                       $900,000
                       $800,000
                       $700,000
                       $600,000
                       $500,000
                       $400,000
                       $300,000
                       $200,000
                       $100,000
                             $-
                                                   Budget                            Customer Service
                                  2009-10 Actual       2010-11 Adopted      2010-11 Estimated       2011-12 Adopted




                                            FY 2011-12 Annual Operating Budget
                                                           232
                                                                                               Strategic Services
Department Staffing
                                                               Authorized Positions
                                                         2009-10     2010-11       2011-12

    Department Total                                        0             6            10

     Full-Time Employees                                    0             6                9
     Part-Time (PT) Employees                               0             0                1

    Org 0901: Budget                                        0             0                5

     Budget Administrator                                   0             0                1
     Budget Coordinator                                     0             0                1
     Budget and Financial Analyst (1 Water fund - 1*)       0             0                2
     Senior Strategic Resources Specialist *                0             0                1

    Org 0904: Customer Service                              0             6                5

     Management Operations Director *                       0             0                1
     Government and External Affairs Officer                0             0                1
     Assistant Director *                                   0             1                0
     Community Outreach Manager                             0             1                1
     Guest Services Ambassador                              0             1                0
     Sr. Office Assistant                                   0             1                0
     Office Coordinator                                     0             1                1
     Strategic Resources Specialist                         0             1                0
     Intern - PT                                            0             0                1

    Staffing Notes:
    FY 2011-12

       One (1) Budget and Financial Analyst funded from Water & Sewer System Fund

       *Held Vacant and Unfunded Positions:
          Management Operations Director
          Assistant Director - Management Operations

       Reclassed Positions:
          Guest Services Ambassador to Public Works Admin
          Strategic Resources Specialists to Performance Team
          Senior Office Assistant to Performance Team
           Management Operations Director from City Manager's Office
          Assistant Director from Public Works Admin now Government and External Affairs
          Officer




                                FY 2011-12 Annual Operating Budget
                                               233
                     Organization Chart



                                                    Management Operations Organization Chart
                                                            Department 09
                      Org:    0901      0904




                                                                   Strategic Services Director




                               Government and                                                                Management Operations
                                                                      Budget Adminstrator
                             External Affairs Officer                                                          Director - unfunded




                                                                                                               Assistant Director -
                             Community Outreach                                       Budget Coordinator            unfunded
                                 Manager



                                                                                    Budget Analyst – Water
                                                                                            Fund
                               Office Coordinator         Intern


                                                                                        Senior Strategic
                                                                                      Resources Specialist
Strategic Services




                                                                                        Budget Analyst –
                                                                                           unfunded




                                            FY 2011-12 Annual Operating Budget
                                                           234
                             Non-Departmental

                         The non-departmental organization is a budget tool to account for
                         payment for the following functions which benefit only General Fund
                         departments, but which can not be easily allocated to a specific de-
                         partment:

                         Salaries & Benefits—For budgeting purposes these accounts in Non
                         -departmental have been used to estimate the cost of changes to the
                         pay plan, market adjustments, or changes in health insurance costs
                         or plan design for the entire General Fund. As the actual costs be-
                         come known, these budgets are then allocated to the departments.

                         Contractual Rebates—Irving offers a wide variety of Economic De-
                         velopment incentives to attract and retain businesses. These efforts
                         increases the tax base and provide employment for residents. Tax
                         rebates and other incentives agreed to under various initiatives are
                         accounted for here.

                         Utilities—Gas, electric, and water service for general municipal facili-
                         ties are paid here.

                         Insurance—Premiums for insurance including property and casualty,
                         public officials, errors and omissions, and Worker’s Compensation.


                         Transportation Summit

                         In FY2003-04, a separate Organization was created to track the ex-
                         penditures of the annual Transportation Summit that the City of Irving
                         hosts in August. This Summit brings together planners, administrators
                         and elected officials from the North Texas region to discuss the area’s
                         overall transportation needs. The August 2012 summit will be the 15th
                         Annual Transportation Summit.

 Department at a
    Glance:              Transfers to Other Funds

FY 2011-12 Budget        The General Fund provides funds for activities in other funds, such as
                         The Chamber of Commerce contract, vehicle and computer replace-
    $26,147,495          ment, and special program and projects from these accounts. The
                         various expenditures from non-departmental are recorded as reve-
Full Time Employees      nues in the designated funds.
          0



                      FY 2011-12 Annual Operating Budget
                                     235
                     Revenue Summary by Category
                                                      FY 2009-10         FY 2010-11       FY 2010-11       FY 2011-12
                                                       ACTUAL            ADOPTED          ESTIMATED        ADOPTED

                   AD VALOREM TAXES                  $ 66,525,550      $ 70,226,475       $ 69,916,662    $ 72,098,734
                   SALES TAX                         $ 44,359,183      $ 44,615,000       $ 46,182,244    $ 45,024,147
                   FRANCHISE FEES                    $ 16,688,577      $ 18,506,950       $ 17,696,579    $ 17,390,500
                   COST REIMBURSEMENTS               $    332,678      $   360,267        $   359,115     $    350,163
                   SALE OF GOODS                     $    105,049      $   107,500        $   110,125     $    106,500
                   USE OF CITY FACILITIES            $      94,549     $     94,532       $     94,532    $     94,532
                   MISCELLANEOUS                     $ 1,408,872       $ 2,033,160        $ 1,523,677     $ 1,487,141
                   TRANSFERS FROM OTHER FUNDS        $ 11,450,850      $ 10,262,918       $ 13,203,684    $ 8,935,199
                   DEPARTMENT TOTAL                  $ 140,965,308     $146,206,802       $149,086,618    $145,486,916




                     Expenditure Summary by Category
                                                      FY 2009-10         FY 2010-11       FY 2010-11       FY 2011-12
                                                       ACTUAL            ADOPTED          ESTIMATED        ADOPTED
                         SALARIES AND WAGES          $         1,896    $      734,271    $           -   $      277,058
                         BENEFITS                    $             -   $    (1,418,860)   $           -   $     (340,000)
                         SUPPLIES                    $        91,608    $      115,900    $     440,400    $      98,900
                         UTILITY                     $     5,401,133   $     4,700,000    $   4,980,000   $    4,845,000
                         OUTSIDE SERVICES            $     2,402,800   $     2,477,144    $   2,299,594   $    2,212,394
                         CONTRACTUAL REBATES         $     7,154,710   $     6,283,106    $   7,570,442   $    7,151,649
                         MISCELLANEOUS               $     3,726,798   $     3,633,044    $   5,666,710   $    4,052,647
                         TRANSFERS                   $     4,803,653   $     5,951,349    $   7,569,458   $    7,672,462
                         CAPITAL                     $       189,964    $            -    $      22,640    $           -
                                                     $ 23,772,563 $ 22,475,954 $ 28,549,243 $ 25,970,110
Non-Departmental




                         DEPARTMENT TOTAL




                                                            BENEFITS
                                               SALARIES       ‐1%
                                              AND WAGES       SUPPLIES
                                                 1%             1%

                                         TRANSFERS               UTILITY 
                                            29%                   18%
                                                                                                  OUTSIDE SERVICES
                                                                                                        8%
                             MISCELLANEOUS                    CONTRACTUAL 
                                  15%                           REBATES
                                                                  27%




                                  FY 2011-12 Annual Operating Budget
                                                 236
                                                                                      Non-Departmental
Expenditure Summary by Organization
                                 FY 2009-10   FY 2010-11   FY 2010-11   FY 2011-12
                                  ACTUAL      ADOPTED     ESTIMATED     ADOPTED
 1001 Non-Departmental          $ 23,071,672 $ 21,600,429 $ 27,676,718 $ 25,293,335
 1003 Transportation Summit     $    700,891 $    875,525 $    872,525 $    676,775
 TOTAL                          $ 23,772,563 $ 22,475,954 $ 28,549,243 $ 25,970,110




    Millions


   $30

   $25

   $20

   $15

   $10

    $5

    $0
                    Non-Departmental            Transportation Summit

   2009-10 Actual        2010-11 Adopted     2010-11 Estimated    2011-12 Proposed




                                FY 2011-12 Annual Operating Budget
                                               237
FY 2011-12 Annual Operating Budget
               238
                                           Performance Office
                                                Lynda Johnson,
     Mission Statement
Provide departments with the
                                           Chief Performance Officer
tools and support necessary to
improve employee and
                                       The Performance Office provides departments with the tools and sup-
operational performance and
                                       port necessary to improve employee and operational performance
efficiency.
                                       and efficiency. Operational excellence is promoted through the city-
                                       wide use of the Baldrige Criteria. The Performance Office oversees
                                       the following city program areas:
                                       • Baldrige Criteria
        Key Strategies
                                       • Strategic Planning
•   8.3 Implement programs to          • Customer Service Surveys
    recruit and retain a skilled       • Performance Measures
    and diverse workforce              • Performance Audits
                                       • Recruiting and Hiring
•   8.4 Provide learning oppor-        • Irving University - employee training and development
    tunities to maximize em-           • Lean Six Sigma
    ployee development and
    leadership

•   8.5 Implement leading-edge         Department FY 2010-11 Results
    practices for achieving qual-
    ity and performance excel-         •   Received the Texas Award for Performance Excellence (city
    lence                                  award) which is the highest award for quality and performance
                                           excellence at the state level
                                       •   Developed Customer Service standards and created a training
                                           curriculum for employees
                                       •   Administered 46 point-of-service surveys, the residential survey
                                           and the employee survey to obtain customer feedback and
                                           improve service levels
                                       •   Created standard recruiting and hiring tools for all hiring
                                           supervisors
                                       •   Launched the Leaders and Learning mentoring program
                                       •   Launched the online training curriculum saving employees time
       Department at a                     and offering convenience
          Glance:                      •   Achieved cost savings and efficiency through the use of Lean Six
                                           Sigma totaling over $1.7 million in cost saving and avoidance and
      FY 2011-12 Budget                    reducing work hours by 8,360

           $1,084,066

     Full Time Employees
               9



                                    FY 2011-12 Annual Operating Budget
                                                   239
                     Key Performance Indicators


                                                                  2009-10        2010-11    2011-12
                                                                  ACTUAL       ESTI MATED   TARGET

                     Irving University course offerings online       0%           56%          60%

                     General Government Employees Complet-
                                                                     N/A          47%          75%
                     ing Required Courses
                     Cost Savings and Avoidance from Reviews,
                                                                  $2,681,504   $1,700,685   $2,500,000
                     Lean Six Sigma (LSS) and Audits
                     Productivity Savings from Reviews, LSS
                                                                    7,872        8,360        8,000
                     and Audits (hours saved)

                     Customer Service Rating by Internal Cus-
                                                                    93%          100%         100%
                     tomers

                     Percent of New Employees Terminated
                                                                     7%           7%           7%
                     During Orientation Period

                     Percent Full-time Vacancies Filled by Pro-
                                                                    32%           61%          35%
                     motion
Performance Office




                                      FY 2011-12 Annual Operating Budget
                                                     240
                                                                                                                                         Performance Office
Expenditure Summary by Category
                                                FY 2009-10           FY 2010-11             FY 2010-11                    FY 2011-12
                                                 ACTUAL              ADOPTED                ESTIMATED                     ADOPTED

SALARIES AND WAGES                            $       445,333      $         480,472       $            321,059       $        464,246
BENEFITS                                      $       109,662      $         152,908       $             81,917       $        147,645
SUPPLIES                                      $        57,242      $          45,500       $             48,200       $         51,850
EQUIPMENT MAINTENANCE                         $           905      $           2,075       $              2,000       $          2,100
UTILITY                                       $             -      $                -      $                  -       $              -
OUTSIDE SERVICES                              $       211,482      $         212,000       $            231,150       $        283,950
MISC.                                         $       178,300      $          32,500       $            186,013       $        134,275
TRANSFERS                                     $             -      $               -       $                  -       $              -
OTHER CAPITAL                                 $             -      $               -       $                  -       $              -
DEPARTMENT TOTAL                              $     1,002,924      $         925,455       $            870,339       $      1,084,066




                                                         Miscellaneous
                                                             12%
                                       Outside Services                            Salaries and Wages
                                             26%                                           43%
                                                                       Benefits
                                                                        14%



                      Equipment
                     Maintenance
                        0.2%             Supplies
                                           5%




  $500,000
  $450,000

  $400,000

  $350,000

  $300,000

  $250,000

  $200,000

  $150,000

  $100,000
   $50,000

        $-
             SALARIES AND   BENEFITS     SUPPLIES    EQUIPMENT    UTILITY       OUTSIDE         MISC.     TRANSFERS        OTHER
                WAGES                               MAINTENANCE                 SERVICES                                   CAPITAL



                    2009-10 Actual            2010-11 Adopted               2010-11 Estimated             2011-12 Adopted




                                               FY 2011-12 Annual Operating Budget
                                                              241
                     Expenditure Summary by Organization
                                         ACCOUNT                  FY 2009-10          FY 2010-11       FY 2010-11         FY 2011-12
                     ORG                 SUMMARY                    ACTUAL             ADOPTED         ESTIMATED           ADOPTED
                       1201   Budget and Compensation             $     1,882         $         -      $         -       $           -
                       1204   Administration                      $   156,058         $         -      $         -       $           -
                       1205   Performance Management              $   673,019         $ 925,455        $ 870,339         $    924,386
                       1212   Employment/ Compensation            $     9,381         $         -      $         -       $           -
                       1222   Recruiting & Hiring                 $   162,584         $         -      $         -       $    159,680
                     TOTAL                                        $ 1,002,924         $ 925,455        $ 870,339         $ 1,084,066




                                                    Recruiting & Hiring
                                                          15%


                                                                                      Performance
                                                                                      Management
                                                                                          85%
Performance Office




                      $1,000,000

                       $900,000

                       $800,000

                       $700,000

                       $600,000

                       $500,000

                       $400,000

                       $300,000

                       $200,000

                       $100,000

                              $-
                                     Budget and         Administration       Performance           Employment/     Recruiting & Hiring
                                    Compensation                             Management           Compensation

                                               2009-10 Actual       2010-11 Adopted        2010-11 Estimated     2011-12 Adopted




                                         FY 2011-12 Annual Operating Budget
                                                        242
                                                                Authorized Positions




                                                                                                  Performance Office
Department Staffing                                       2009-10     2010-11     2011-12

      Department Total                                      24             8            9

       Full-Time Employees                                   24            8            9
       Part-Time (PT) Employees                              0             0            0
      Org 1201: Budget and Compensation                      6             0            0
       Budget Administrator                                  1             0            0
       Budget Coordinator                                    1             0            0
       Budget and Financial Analyst                          2             0            0
       Senior Strategic Services Specialist                  1             0            0
       Payroll Coordinator                                   1             0            0

      Org 1204: Administration                               1             0            0

       Strategic Resources Team Director                     1             0            0

      Org 1205: Performance Management                       6             8            9
       Chief Performance Officer                             1             1            1
       Performance Audit Manager                             1             1            1
       Administrative Assistant                              1             1            1
       Receptionist                                          0             1            0
       Office Supervisor                                     0             1            1
       Management Analyst                                    0             0            0
       Business Manager                                      0             0            1
       Senior Management Analyst                             1             1            0
       Strategic Resources Specialist I                      0             0            1
       Senior Office Assistant                               0             0            2
       Performance Coordinator *                             1             1            1
       Senior Performance Auditor                            1             1            0


      Org 1222: Workforce Services                           5             0            0
       Strategic Resources Supervisor                        1             0            0
       Strategic Resources Specialist I                      1             0            0
       Senior Office Assistant                               1             0            0
       Office Assistant                                      1             0            0
       Senior Strategic Resources Specialist                 1             0            0

      Org 1252: Benefits and Risk Management                 6             0            0
       Strategic Resources Supervisor                        1             0            0
       Strategic Resources Specialist                        1             0            0
       Risk Management Technician                            1             0            0
       Benefits & Risk Management Administrator              1             0            0
       Staff Assistant                                       1             0            0
       Strategic Resources Supervisor                        1             0            0


        Staffing Notes:


       FY2011-12
       Senior Management Analyst, Receptionist positions reclassed and moved to IGS
       Senior Performance Auditor transferred to IGS
       Management Analyst transferred from IGS and reclassed in Apr 2011
       Strategic Resources Specialist I and (2) Senior Office Assistant transferred from Dept 9



                                 FY 2011-12 Annual Operating Budget
                                                243
                     Organization Chart



                         Org:   1205




                          Lean Six Sigma Program          Chief Performance Officer




                                   Performance Audit
                                                             Business Manager          Office Supervisor
                                        Manager




                                     Performance            Strategic Resources          Administrative
                                 Coordinator- unfunded           Specialist           Assistant - unfunded




                                   Sr. Office Assistant      Sr. Office Assistant
Performance Office




                                   FY 2011-12 Annual Operating Budget
                                                  244
                                      City Attorney’s Office
                                              Charles R. Anderson,
     Mission Statement                           City Attorney
Deliver exceptional legal            Pursuing the Strategic Goal of Sound Gov-
services and vigorously
                                     ernance, the City Attorney’s Office provides
represent and promote the City
of Irving’s interest and vision.
                                     creative and innovative legal counsel and
                                     advice to the Mayor, City Council, City
                                     Boards and Commissions, and City staff.
                                     The Legal Team actively supports the Coun-
                                     cil’s vision through strategic planning for the
                                     development of the community, supporting
                                     code enforcement initiatives, litigation, legis-
                                     lative efforts, prosecution of Municipal Court
                                     cases, and meeting the City’s other legal
                                     needs.

                                     Department FY 2010-11 Results
                                     Goal 1:
                                     • Assisted in drafting S.H. 183 Overlay District Ordinance
                                     • Drafted Ordinance relating to undergrounding of utilities
                                     • Drafted amendments to the Sign Ordinance
                                     • Drafted amendments to Dumpster Enclosure Ordinance
                                     Goal 2:
                                     • Planned and hosted the Second Annual Summit of Texas
                                       Code Enforcement Attorneys, attended by attorneys and staff
                                       from 24 Texas cities
                                     • Developed and implemented new violation code tables as a
                                       reference tool for Code Enforcement to address criminal ordi-
                                       nance offenses such as maintenance standards, outside stor-
                                       age, and food
                                     Goal 3:
      Department at a                • Drafted Ordinance establishing the Irving Boulevard Tax Incre-
         Glance:                       ment Reinvestment Zone
                                     Goal 4:
      FY 2011-12 Budget              • Drafted successful legislation revising Office of Court Admini-
                                       stration authority to regulate court procedures, thus reducing
          $1,889,186
                                       certain paperwork and processing time by 50%
                                     • Increased and streamlined juvenile dockets in Municipal Court
     Full Time Employees
              17                       and created and implemented a juvenile family intervention
                                       program to address juvenile repeat offenders


                                   FY 2011-12 Annual Operating Budget
                                                  245
                         Department FY 2010-11 Results (Cont.)
                         Goal 4 continued:
                         • Streamlined attorney dockets in municipal court resulting in increased pleas and
                           accelerated collection of monies
                         • Successfully defended and upheld five Motions to Vacate Magistrate’s Orders for
                           Emergency Protection, thereby maintaining the safety of victims and the public
                         Goal 8:
                         • All 12 cases settled under risk level; of those cases, 7 settled with no pay out by
                           the City
                         • City paid only $1.2 million to settle over $5 million in lawsuit claims
                         • Successfully negotiated an insurance company contribution of $580,000 on a 25-
                           plus year policy towards a total settlement of $1,000,000
                         • Recovered $111,206 in collections of delinquent hotel taxes
                         • Successfully negotiated additional reimbursement of $105,946 from Super Bowl
                           Trust Fund
                         • As a participant in Texas Tech University Partners in Practice Program, we were
                           able to utilize two recently licensed attorneys at no cost to the City
                         • Attorneys completed 268 total hours of continuing legal education, 127.75 hours
                           or 48% were at no cost to the City
                         Goal 10:
                         • Assisted in drafting revisions to the Emergency Water Management Plan



                         Key Performance Indicators
City Attorney’s Office




                                                             2009-10               2010-11         2011-12
                                                             ACTUAL              ESTIMATED         TARGET

                           Cases resolved below assessed        N/A                 100%             85%
                           risk level

                           Number of times Attorney General
                           rules in agreement with City’s       N/A                  85%             80%
                           justification for withholding

                           Draft complaint language within      N/A                  85%             80%
                           5 business days

                           Review contracts w/n 10-day and      N/A                  95%             90%
                           15-day deadlines established by
                           the City Attorney’s Office




                                         FY 2011-12 Annual Operating Budget
                                                        246
                                                                                                                        City Attorney’s Office
Expenditure Summary by Category

                                         FY 2009-10           FY 2010-11            FY 2010-11          FY 2011-12
                                          ACTUAL              ADOPTED               ESTIMATED           ADOPTED

SALARIES AND WAGES                     $ 1,429,800        $       1,436,264     $       1,213,286   $       1,367,181
BENEFITS                               $   374,519        $         414,699     $         413,240   $         362,572
SUPPLIES                               $    32,465        $          34,000     $          32,056   $          31,255
MAINTENANCE                            $         -        $             700     $             500   $             700
OUTSIDE SERVICES                       $   100,758        $         129,000     $         122,000   $         112,130
MISC.                                  $    18,954        $          26,019     $          17,988   $          15,348
DEPARTMENT TOTAL                       $ 1,956,495        $       2,040,682     $       1,799,070   $       1,889,186


                                               Outside Services
                                                     6%
                            Equipment Maintenance                   Miscellaneous
                                    0%                                   1%
                 Supplies
                   2%

                                  Benefits
                                    19%
                                                                   Salaries and Wages
                                                                           72%




    $1,600,000

    $1,400,000

    $1,200,000

    $1,000,000

     $800,000

     $600,000

     $400,000

     $200,000

            $-
             SALARIES AND WAGESBENEFITS              SUPPLIES                O
                                                                   MAINTENANCE UTSIDE SERVICES      MISC.




                  2009-10 Actual        2010-11 Adopted         2010-11 Estimated        2011-12 Adopted




                                             FY 2011-12 Annual Operating Budget
                                                            247
                         Expenditure Summary by Organization

                                                                          Authorized Positions
                                                                   2009-10       2010-11       2011-12

                              Department Total                       17            17            17

                               Full-Time Employees                   17            17            17
                               Part-Time (PT) Employees               0             0             0

                              Org 1601: City Attorney's Office       17            17            17

                               City Attorney                          1             1            1
                               Deputy City Attorney                   1             1            1
                               Senior Legal Secretary                 1             1            1
                               Legal Secretary *                      2             2            2
                               Senior Assistant City Attorney *       5             5            5
                               Assistant City Attorney II - *(1)      3             3            3
                               Assistant City Attorney I              1             1            1
                               Legal Services Supervisor              1             1            1
                               Paralegal                              2             2            2



                              Staffing Notes:
City Attorney’s Office




                               FY2011-12

                               * Unfunded positions




                                      FY 2011-12 Annual Operating Budget
                                                     248
                                                          City Attorney’s Office
Organization Chart




                     FY 2011-12 Annual Operating Budget
                                    249
FY 2011-12 Annual Operating Budget
               250
                                                 Information
                                                 Technology
    Mission Statement                      Bradley Perrier,
Provide outstanding services
through innovation,
                                       Chief Technology Officer
education, and technology.
                                  Information Technology Department is responsible for the administration
                                  and maintenance of all City of Irving’s technology.
                                  Information Technology consist of four areas:
                                  •   Operations
                                  -    IT Customer Service
                                  -    Integration
                                  -    Print Services
                                  •   Infrastructure
                                  -    Network Systems
                                  -    Communications
                                  -    IT Public Safety
                                  •   Integration
                                  -    Software / Web Applications
                                  -    Database
                                  •   GIS (Geographic Information Systems)

                                  Department FY 2010-11 Results
                                  •   Created City asset exchange system (i.e. computer, furniture)
                                  •   Implemented critical backup infrastructure for Police Computer Aided
                                      Dispatch (CAD) Servers
                                  •   Configured and installed Kiosks, Smart Board / Tables, and
                                      Microsoft Interactive Surface Tables
                                  •   Performed Server Consolidation / Virtualization / Increased Life
                                      Cycle
                                  •   Enhanced Banner – Financial and Human Resources System
      Department at a                 Improvements
         Glance:
                                  •   Conducted Tree Location Survey/Asset and Work Order
     FY 2011-12 Budget                Management
                                  •   Implemented Animal Services Digital Signage (real time information)
         $7,320,246

    Full Time Employees
             41



                               FY 2011-12 Annual Operating Budget
                                              251
                         Department FY 2010-2011 Results, Cont.
                         •   Created Election Results Application
                         •   Developed Contract Management Application
                         •   Enhanced current phone systems features and performance
                         •   Created Online Interactive City Maps
                         •   Implemented City Wide IT Asset / Inventory Management
                         •   Performed City Wide Printer Consolidation


                         Key Performance Indicators
                                                                     2009-10          2010-11            2011-12
                                                                     ACTUAL         ESTIMATED            TARGET
                         Percent of Information Technologies           90%                 96%               90%
                         services delivered on target.

                         Percent of Information Technology             N/A                 90%               90%
                         systems or services in compliance
                         with audits, contract mgmt, and licensing

                         Percent of Information Technologies           N/A                 91%               90%
                         infrastructure system availability
Information Technology




                         Number of web site visits                     3,867,323         3,900,000       4000,000

                         Print Shop jobs requested
                               Prepress/Press                          544               N/A                 N/A
                               Copy                                    967               N/A                 N/A
                               Other Requisitions                      7,335             N/A                 N/A

                         Copies produced annually
                             Color                                     2,490,350         N/A                N/A
                             Black and White                           1,201,955         N/A                N/A




                         Expenditure Summary by Category
                                                          FY 2009-10       FY 2010-11     FY 2010-11     FY 2011-12
                                                           ACTUAL          ADOPTED       ESTIMATED       ADOPTED
                         SALARIES AND WAGES              $ 2,482,284      $ 2,440,500    $ 2,193,131    $ 2,204,067
                         BENEFITS                        $    705,312     $    757,044   $    830,041   $    851,407
                         SUPPLIES                        $     28,498     $     56,775   $     60,700   $     51,560
                         EQUIPMENT MAINTENANCE           $ 1,264,516      $ 1,474,439    $ 1,448,795    $ 1,327,196
                         UTILITY                         $ 1,382,863      $ 1,557,582    $ 1,556,082    $ 1,528,160
                         OUTSIDE SERVICES                $    852,869     $ 1,417,288    $ 1,404,988    $ 1,349,561
                         MISCELLANEOUS                   $     25,781     $     21,495   $     18,795   $      8,295
                         OTHER CAPITAL                   $    143,202     $          -   $          -   $          -
                         DEPARTMENT TOTAL                $ 6,885,324      $ 7,725,124    $ 7,512,532    $ 7,320,246




                                           FY 2011-12 Annual Operating Budget
                                                          252
                                                                                                                                         Information Technology
                                    M IS C E L L A N E O U S
                                            0 .1 1 %

                            O U T S ID E S E R V IC E S                   S A L A R IE S A N D
                                       18%                                     W AGES
                                                                                  30%
                     U T IL IT Y
                       21%
                                                    E Q U IP M E N T                             B E N E F IT S
                                                   M A IN T E N A N C E                              12%
                                                          18%




                                                                                                 S U P P L IE S
                                                                                                      1%




  Expenditure Summary by Organization


                                                  Communications                 Print Shop
                                                      15%                            2%
            Database
         Management & GIS
               7%                                                                                          Administration
                                                                                                              55%


               Planning
                  6%

                     Service Desk
                          7%

                                          I/T Service Desk                   Software Services
                                                 7%                                 1%

                  ACCOUNT    FY 2009-10                        FY 2010-11                        FY 2010-11              FY 2011-12
ORG               SUMMAR      ACTUAL                           ADOPTED                           ESTIMATED               ADOPTED
  2310   Administration    $     3,589,687                $        4,431,736               $         4,397,195       $       4,034,033
  2320   Software Services $       567,922                $          102,992               $            50,732       $          72,780
  2330   Network Services  $       529,211                $          489,782               $           395,526       $         515,032
  2340   Service Desk      $       541,009                $          519,646               $           535,364       $         469,740
  2350   Planning          $       188,152                $          537,924               $           444,636       $         463,491
  2360   Database          $       502,258                $          548,899               $           407,045       $         532,340
  2370   Communications    $       967,084                $        1,094,145               $         1,083,090       $       1,099,823
 2352    Print Shop        $             -                $                -               $           198,944       $         133,008
TOTAL                      $     6,885,324                $        7,725,124               $         7,512,532       $       7,320,246




                                             FY 2011-12 Annual Operating Budget
                                                            253
                          Department Staffing
                                                                                        Authorized Positions
                                                                                   2009-10     2010-11      2011-12

                         Department Total                                            46          44           43
                          Full-Time Employees                                        44          42           41
                          Part-Time (PT) Employees                                    2           2            2

                         Org 2310: Administration                                     5           5           4
                          Chief Technology Officer                                    1           1           1
                          Assistant Information Technology Director                   2           3           2
                          Office Coordinator                                          1           0           0
                          Staff Assistant                                             1           0           0
                          Administrative Assistant                                    0           1           1

                         Org 2320 Operations                                          1           2           1
                          Administrative Assistant                                    0           1           0
                          Project Coordinator                                         1           1           1

                         Org 2330 Network Systems                                     8           7           7
                          Senior Network Specialist                                   1           1           1
                          Network Security Specialist                                 1           1           1
                          Network Specialist                                          4           3           3
                          Senior Web Technology Specialist                            1           1           1
                          Management Intern PT                                        1           1           1
Information Technology




                         Org 2340 I/T Customer Service                                7           6           6
                          Audiovisual Technician                                      1           1           1
                          Service Desk Supervisor                                     1           1           1
                          Micro-computer Specialist                                   4           3           3
                          Programmer Analyst                                          1           1           1

                         Org 2350: Public Safety                                      5           5           5
                          Integration Manager (Public Safety Technology Manager)      1           1           1
                          Senior Programmer Analyst                                   1           1           1
                          System Support Specialist                                   1           1           1
                          Network Specialist                                          2           1           1
                          Senior System Support Specialist                            0           1           1

                         Org 2352: Print Shop and Mail Room                           5           5           5
                          Print Shop Supervisor                                       1           1           1
                          Printer                                                     2           2           2
                          Print Shop Assistant                                        1           1           1
                          Mail Clerk (Part time)                                      1           1           1

                         Org 2360: Integration                                        9           8           9
                          IT Planning Manager                                         1           0           1
                          Database Administrator                                      1           1           1
                          Senior Programmer Analyst                                   2           1           1
                          GIS Analyst                                                 1           1           1
                          GIS Specialist                                              1           1           1
                          Sr. GIS Coordinator                                         0           1           1
                          Programmer Analyst                                          2           2           2
                          Systems Programmer                                          1           1           1



                                            FY 2011-12 Annual Operating Budget
                                                           254
                                                                                             Information Technology
Department Staffing

                                                               Authorized Positions
                                                          2009-10     2010-11      2011-12


 Org 2370: Communications                                       6           6           6
  Communications and Electronics Manager                        1           1           1
  Senior Communications and Electronics Technician              2           2           2
  Communications and Electronics Technician II                  2           2           2
  Communications and Electronics Technician I                   1           1           1

 Staffing Notes:

 FY 2011-12
  Print Shop and Mail Room moved into Information Technology

  Sr. Communications/Electronics Technician - Frozen
  Print Shop Supervisor - Vacant
  Printer - Vacant
  IT Planning Manager - Frozen
  GIS Analyst - Vacant
  Sr. GIS Coordinator - Frozen
  Systems Programmer - Vacant
  Programmer Analyst - Vacant
  Administrative Assistant - Vacant
  Network Security Specialist - Vacant




                                FY 2011-12 Annual Operating Budget
                                               255
                         Organization Chart
Information Technology




                                    FY 2011-12 Annual Operating Budget
                                                   256
                                                    Public Works
                                                        Ramiro Lopez,
     Mission Statement                                    Director
“To deliver exceptional customer
service and vigorously support our                          The Public Works Department is an internal ser-
customer departments in                                     vice operation whose function is to provide sup-
delivering services to the citizens                         port and assistance to other departments and city
of Irving.”                                                 projects.

         Core Values                                          Divisions of the Public Works department include:
                                                              Inventory Operations, Purchasing, HVAC Opera-
                                                              tions, the Office of Environmental Stewardship
•   Service Before Self                                       and Public Works Administration. The Public
•   Integrity                         Works Administration division includes regional water and transporta-
•   Excellence in all We Do           tion projects and legislative efforts related to those policy areas.

                                      Department FY 2010-11 Results
      Department at a
                                      •   Managed and coordinated the 14th Annual Transportation and
         Glance:                          Infrastructure Summit and 4th Annual Global High Speed Rail
                                          Program.
                                      •   Coordinated the 4th Annual Transportation and Infrastructure
      FY 2011-12 Budget
                                          Summit held in Washington, D.C.
                                      •   Developed a water strategic plan and finance model
          $2,200,983
                                      •   Collaborated with policy advisors and multiple agencies result-
                                          ing in securing over $430 million in funding for major transpor-
     Full Time Employees                  tation projects
                                      •   Installed new charging stations at Police & Fire Training Acad-
                26
                                          emy for Fire Department Apparatus reducing air pollution
                                      •   Replaced two rooftop packaged a\c units at Cimarron Park
                                          recreation Center with new high efficiency a\c units
                                      •   Completed the Solar Street Light Corridor on Irving Blvd total-
                                          ing over $2M.
                                      •   Completed citywide contract management review.
                                      •   Held over 300 events and classes ( including over 32,000 par-
                                          ticipants) on environmental awareness outreach initiatives.




                                  FY 2011-12 Annual Operating Budget
                                                 257
               Performance Measures
                                                           2009-2010     2010-2011   2011-2012
                                                           ACTUAL       ESTIMATED     TARGET
               Purchasing:
               • % of purchase orders processed
               within one business day of submission           98%         98%        98%
               • % of agenda items processed on
               time when recommendations are                   100%        100%       100%
               received on time
               • Number of potential bidders
               added to notification database                  184         240        240
               • % of solicitations advertised within
               ten days of receiving specifications            97%         97%        97%
               • % of formally awarded contract
               dollars going to M/WBE vendors                  27.71%      28%        30%
               • % of M/WBE bids received
               relative to total number of bids received       19.35%      24%        30%
               • % of procurement items
               awarded with no protests                        100%        99%        100%
               % of departments in compliance

               HVAC:
               •   Energy Efficiency Units Installed           62          75        80
                      (Cumulative)

               •   Work Orders– HVAC/electrical                1,211       1,350     1,375
Public Works




                                 FY 2011-12 Annual Operating Budget
                                                258
                                                                                                                                Public Works
Expenditure Summary by Category

                                               FY 2009-10            FY 2010-11              FY 2010-11          FY 2011-12
                                                ACTUAL                ADOPTED               ESTIMATED            ADOPTED
SALARIES AND WAGES                            $ 1,287,629            $ 1,324,180           $     820,818       $ 1,434,982
BENEFITS                                      $    338,102           $   414,478           $     320,437       $     436,943
SUPPLIES                                      $     16,091           $    20,900           $      18,791       $      16,700
EQUIPMENT MAINT.                              $    171,924           $   185,435           $     172,565       $     128,577
UTILITIES                                     $         22           $         -           $            -      $            -
OUTSIDE SERVICES                              $    344,853           $   300,406           $     358,673       $     139,906
MISC.                                         $     39,907           $    90,550           $      50,250       $      43,875
DEPARTMENT TOTAL                              $     2,198,529        $ 2,335,949           $   1,741,534       $    2,200,983

                                                     Miscellaneous
               Equipment                                 2%
              Maintenance          Outside
                  6%               Services
                                     6%
             Supplies
               1%
                                                                       Salaries and Wages
                        Benefits                                               65%
                         20%




$1,600,000

$1,400,000

$1,200,000

$1,000,000

 $800,000

 $600,000

 $400,000

 $200,000

        $-
                SALARIES       BENEFITS        SUPPLIES        EQUIPMENT        UTILITIES       OUTSIDE            MISC.
               AND WAGES                                         MAINT.                         SERVICES

                            2009-10 Actual        2010-11 Adopted      2010-11 Estimated       2011-12 Estimated




                                             FY 2011-12 Annual Operating Budget
                                                            259
               Expenditure Summary by Organization
                                                               FY 2009-10         FY 2010-11            FY 2010-11        FY 2011-12
               ORG                                              ACTUAL             ADOPTED             ESTIMATED          ADOPTED
                3001   Administration                         $   693,182         $ 769,160            $    689,221     $      628,890
                3021   Purchasing                             $   406,558         $ 458,076            $    208,205     $      651,937
                3032   HVAC                                   $   744,131         $ 609,927            $    515,529     $      547,002
                3060   Auto Parts Room                        $     65,787        $    71,661          $     67,057     $       68,762
                3070   Warehouse                              $   230,782         $ 278,158            $    135,824     $      172,636
                3080   Environmemtal Stewardship              $    58,089         $ 148,968            $    125,698     $      131,756
               TOTAL                                          $ 2,198,529         $ 2,335,949          $ 1,741,534      $    2,200,983
                                                        Environmemtal
                                   Warehouse             Stewardship
                                      8%                      6%

                 Auto Parts
                   Room
                                                                                            Administration
                    3%
                                                                                               28%

                                             HVAC
                                             25%                                  Purchasing
                                                                                     30%




                     $800,000


                     $700,000


                     $600,000


                     $500,000


                     $400,000
Public Works




                     $300,000


                     $200,000


                     $100,000


                              $-
                                    Administration   Purchasing            HVAC      Auto Parts Room      Warehouse      Environmemtal
                                                                                                                          Stewardship


                                   2009-10 Actual        2010-11 Adopted          2010-11 Estimated          2011-12 Adopted




                                      FY 2011-12 Annual Operating Budget
                                                     260
                                                                                                Public Works
Department Staffing
                                                                 Fu n ded Position s
                                                       2009-10         2010-11       2011-12

     D ep artmen t To tal                                 0              21             26

       F ull-T im e Em ployees                            0              21             26
       Part-Tim e (PT ) Em ployees                        0               0              0

     O rg 3001: Adm inistration                           0               7             8
       IG S Director                                      0               1             1
       G overnm ent Services Director *                   0               1             1
       IG S A ssistant Director                           0               1             0
       M anagem ent Analyst                               0               1             1
       Senior Internal Auditor                                                          1
       M W BE A dm inistrator                             0               1             1
       Adm inistrative As sistant                         0               1             2
       Sr. M anagem ent Analys t                          0               1             1
     O rg 3021: Pu rch asin g                             0               4             7
       Purchasing M anager                                0               1             1
       Adm inistrative Secretary                          0               1             1
       Purchasing A ssistant                              0               0             2
       Purchasing A gent                                  0               1             1
       Senior P urchasing Agent                           0               1             1
       Purchasing O ffic e Supervisor                                                   1
     O rg 3032: Heatin g an d AC                          0               5             5
       HV AC Supervisor                                   0               1             1
       Electrician                                        0               1             1
       Senior H VAC S ervices T echnician                 0               1             1
       HV AC Services Technician                          0               2             2
     O rg 3060: Auto mo tive Parts Ro o m                 0               1             1
       Autom otive P arts Supervisor                      0               0             1
       W arehouse Assistant                               0               1             0
     O rg 3070: W areh o use                              0               4             3
       W arehouse Supervisor                              0               1             0
       W arehouse Assistant                               0               2             3
       Autopart Supervisor                                0               1             0
     O rg 3080: En viro n men tal Stew ard sh ip          0               0             2
     S enior Com m unity O utreach C oordinator           0               0             1
     D rainage P rogram s Coordinator **                  0               0             1

Staffing N ote s:

   FY 2011-12

   Environm ental S tewardship organization was created with S enior Com m unity O utreach
   Coordinator and C om m unity O utreach C oordinator** positions transferred from Corporate
   Com m unication departm ent
   O ffice Coordinator (1 P urchasing Assistant) transferred from Park & Rec./Library
   2nd Purchasing A ssistant transferred from Cus tom er Servic e.
   Purc hasing O ffice Supervisor was transferred from Streets.
   **D rainage P rogram s C oordinator position is funded in MDU .




                                   FY 2011-12 Annual Operating Budget
                                                  261
Public Works




               FY 2011-12 Annual Operating Budget
                              262
                                                          Strategic Goal 9
                                                  Enhance and Sustain Irving’s
                                                     Infrastructure Network
       Associated Departments
---------------------------------------------
                                                  City infrastructure represents a vital investment necessary to provide
•   Capital Improvement Program                   basic services to the community and will continue to be upgraded to
                                                  meet expanding needs. The city is committed to comprehensive
•   Transportation                                infrastructure planning in order to extend the usable life of current
                                                  assets and to maximize the return on future investment. As a result,
•   Water Utilities                               the city will work to identify future needs and will take prudent steps
                                                  to ensure the city’s future transportation, water, technology systems,
•   Information Technology                        and city facilities, to support the provision of crucial services. The
                                                  following strategies are associated with Strategic Goal 9. Specific
•   Intergovernmental Services                    activities that are used to complete each strategy can be found on
                                                  the following pages. Strategies that are in bold are key focus areas
                                                  for FY 2011-12.

                                                  9.1 Enhance and sustain the water distribution system
                                                  9.2 Enhance and sustain the wastewater collection system
                                                  9.3 Enhance and sustain the water supply system
                                                  9.4 Provide a safe and efficient transportation system
                                                  9.5 Expand landfill use and development
                                                  9.6 Execute the Capital Improvement Program (CIP)
                                                  9.7 Enhance and sustain a comprehensive building maintenance
                                                     plan
                                                  9.8 Implement a comprehensive master plan for city technology
                                                  9.9 Enhance and sustain the drainage system




                                                FY 2011-12 Annual Operating Budget
                                                               263
                     Strategies and Actions
                    9.1      Enhance and sustain the water distribution             Todd Reck
                             system

                    9.1.1    Operate, maintain and replace infrastructure to        Steve Pettit     ongoing     ongoing     Water quality standards meets or   Maintain 100% drinking water
                             ensure safe and clean drinking water                                                            exceeds those of the state and EPA compliance rate


                    9.1.2    Operate, maintain and replace infrastructure to        David Canady     ongoing     ongoing     Addresses inaccuracies and               Unaccounted water is less than
                             minimize unaccounted water                                                                      indicates condition of infrastructure    10%


                    9.2      Enhance and sustain the wastewater                     Todd Reck
                             collection system


                    9.2.1    Operate, maintain and replace infrastructure to        Steve Pettit     ongoing     ongoing     Determine if deteriorating conditions Limit the number of sanitary sewer
                             ensure good working condition of the wastewater                                                 exist in the collection system or if  overflows to less than 60 per year
                             collection system                                                                               pipes need to be upgraded


                    9.3      Enhance and sustain the water supply                   Todd Reck
                             system

                    9.3.1    Operate, maintain and replace infrastructure to        Steve Pettit     ongoing     ongoing     Fully operational system that meets      Lake Chapman pumping
                             ensure Lake Chapman pumping facilities are fully                                                customer needs                           availability is greater than 330
                             operational to meet customers' needs                                                                                                     days

                    9.4      Provide a safe and efficient transportation            Dan Vedral
                             system

                    9.4.1    Enhance and sustain the transportation system          Dan Vedral       ongoing     ongoing     Maintenance activities meet or           100% of traffic system maintenance
                                                                                                                             exceed Texas Manual on Uniform           activities on track
                                                                                                                             Traffic Control Devices standards


                    9.4.2    Maintain a safe and efficient roadway network          Dan Vedral       ongoing     ongoing     Extend the roadway design life of the 100% of roadway maintenance
                                                                                                                             existing roadway system in Irving     activities on track


                    9.4.3    TxDOT SH 183 active projects                           Dan Vedral       10/1/2011   9/30/2012   Complete SH 183 rebuild project          90% of tasks completed on schedule


                    9.5      Expand landfill use and development                    Brenda Haney


                    9.5.2    Optimize utilization of landfill space                 Mark Melancon    10/1/2011   9/30/2012   Achieve annual in-place density of       Landfill in-place density
                                                                                                                             1,500 lb/CY


                    9.5.3    Implement permit amendment                             Brenda Haney     ongoing     ongoing     Prepare for future landfill              prepare for future landfill
                                                                                                                             development                              development

                    9.6      Execute the Capital Improvement Program                Casey Tate
                             (CIP)
Strategic Goal 9




                    9.6.1    Deliver CIP projects on schedule and within initial    Casey Tate       ongoing     ongoing     Complete CIP projects on schedule        Percent of CIP projects completed
                             budget                                                                                          and within initial budget                on time/schedule (note: CIP
                                                                                                                                                                      projects are in goal 1,7 & 9)


                    9.6.2    Monitor and facilitate the high quality development    David Springob   10/1/2010   7/1/2011    Infrastructure does not require          Dollar amount donated; percent of
                             of public infrastructure by developers                                                          premature repair or replacement by       private contracts reviewed and
                                                                                                                             the city                                 returned within 10 days


                    9.7      Enhance and sustain a comprehensive                    Casey Tate
                             building maintenance plan


                    9.7.1    Maintain city buildings to ensure public welfare       Pat Lamers       10/1/2010   5/1/2011    Safe and secure city facilities for both Percentage of work orders responded
                             through safe and secure facilities                                                              general public and employees             to within 48 hours; 95% satisfaction for
                                                                                                                                                                      custodial services; Total cost savings
                                                                                                                                                                      and/or avoidance for building
                                                                                                                                                                      maintenance

                    9.8      Implement a comprehensive master plan                  Shane Burton
                             for city technology
                    9.8.1    Enhance and improve citywide IT infrastructure         Shane Burton     ongoing     ongoing     Reduce the number of hours an          Percent of information technology
                                                                                                                             infrastructure system is down within infrastructure system availability.
                                                                                                                             business hours. It is used to identify Target >90%
                                                                                                                             any potential trends and determine
                                                                                                                             the level of service to end-users.

                   9.8.2    Enhance and improve citywide IT network                Shane Burton      ongoing     ongoing     Increase effectiveness of               Percent of communication
                            communications                                                                                   communication enhancement               enhancement projects completed or
                                                                                                                             projects                                are on target




                                                        FY 2011-12 Annual Operating Budget
                                                                       264
                                                                                                                                                                               Strategic Goal 9
Strategies and Actions
9.9     Enhance and sustain the drainage system            Casey Tate



9.9.1   Analyze city contribution to flood districts       Garry Fennell   10/1/2011   9/30/2012   Study ongoing contributions to FCDs Cost per SF of water surface, cost
                                                                                                   to ensure city is receiving adequate per tax valuation, risk analysis
                                                                                                   benefits for contributions

9.9.2   Recertify IFCD #1 levees (USACE/FEMA approval      Gary Fennell    10/1/2011   9/30/2012   Monitor FCD actions to ensure the Completed on time and within
        of levee improvements)                                                                     IFCD #1 levees are FEMA approved regulatory guidelines for certification.




                                                        FY 2011-12 Annual Operating Budget
                                                                       265
FY 2011-12 Annual Operating Budget
               266
                                           Capital Improvement
                                                 Program
                                                        S. Casey Tate,
     Mission Statement
                                                           Director
The Capital Improvement
Program Team plans, constructs     The Capital Improvement Program (CIP) Team administers and carries
and maintains the public           out the construction of the city’s infrastructure as related to streets, water
infrastructure.                    and wastewater, drainage, and city facilities such as libraries, fire sta-
                                   tions, and parks. Building Services is included in the CIP Team.
                                   •   The CIP Team assures the public’s welfare by providing project de-
                                       sign, construction administration, and infrastructure inspection. The
                                       team also oversees new facility construction as well as park planning
                                       and development.
                                   •   Building Services provides safe and well-maintained city facilities for
                                       the use of our employees, residents, visitors and businesses.


                                   Department FY 2010-11 Results
                                   •   Through the third quarter, expended approximately $13 million for
                                       infrastructure and facility improvements.
                                   •   Completed construction on the following:
                                           4 Street Projects
                                           1 Library Project
                                           16 Water & Wastewater Projects
                                           3 Storm Drainage Projects
                                           4 Trails Projects
                                           4 Park Projects
                                           2 Aquatic Projects
                                   •   Designed an additional 18 projects and have begun construction on
                                       6 additional projects.
                                   •   Established an alternate work schedule for CIP Inspectors to reduce
                                       the amount of overtime required to inspect construction on both capi-
                                       tal and private projects outside of normal business hours. Complet-
      Department at a                  ing a project on schedule, or in some cases earlier than scheduled,
         Glance:                       helps shorten delays and inconveniences to residents, visitors and
                                       businesses.
     FY 2011-12 Budget             •   Acted as general contractor on six projects resulting in cost savings
                                       which were then reinvested to provide additional amenities and facili-
         $6,087,680                    ties for each project.
                                   •   Focused on finding new and innovative methods of construction.
    Full Time Employees            •   Completed two custodial Time/Motion Studies.
             79                    •   Completed Elevator Modernization project to bring existing elevators
                                       to current safety codes.

                                 FY 2011-12 Annual Operating Budget
                                                267
       Key Performance Indicators

                                                           2009-10        2010-11      2011-12
                                                           ACTUAL       ESTIMATED      TARGET
      Respond to all inquiries by residents, visitors
      and businesses within 48 hours                        100%          100%          100%

      Percentage of CIP projects completed on time/
      schedule                                               94%           95%          100%

      Value of completed CIP projects                     $13,972,946   $18,827,307   $31,000,000

      Percentage of Facility Maintenance work orders
      responded to within 48 hours                           N/A           90%          100%

      Percentage of satisfaction for custodial services      N/A           97%          >95%

      Percentage of private contracts reviewed and
      returned within 10 days                               100%          100%          >90%

      Value of donated fixed assets                        $384,709     $2,770,692    $3,000,000

      Number of franchise utility permits processed          420           460           450

      Percentage of SWPPP compliance reports com-
      pleted on time                                        100%          100%          100%

      Private Development Projects that Meet All
      Regulatory Requirements                               100%          100%          100%
CIP




                         FY 2011-12 Annual Operating Budget
                                        268
                                                                                               CIP
Revenue Summary by Category

                                  FY 2009-10       FY 2010-11    FY 2010-11      FY 2011-12
                                      ACTUAL       ADOPTED       ESTIMATED       ADOPTED
ZONING AND DEVELOPMENT            $    194,288     $   193,200   $   120,000     $   120,000
COST REIMBURSEMENTS               $     10,813     $     8,000   $       8,000   $     5,500
MISCELLANEOUS REVENUE             $    137,351     $   269,251   $   104,000     $   144,000
REVENUE TOTAL                     $    342,452     $   470,451   $   232,000     $   229,500



Expenditure Summary by Category

                                  FY 2009-10       FY 2010-11    FY 2010-11      FY 2011-12
                                      ACTUAL       ADOPTED       ESTIMATED       ADOPTED


SALARIES AND WAGES                $ 4,247,114      $ 4,287,758   $ 3,331,394     $ 3,640,286
BENEFITS                          $ 1,250,084      $ 1,492,110   $ 1,492,110     $ 1,512,390
SUPPLIES                          $    154,756     $   132,492   $   140,650     $   138,892
STRUCTURE MAINT.                  $    384,484     $   453,000   $   403,000     $   428,600
EQUIPMENT MAINT.                  $    115,361     $   129,675   $   134,230     $   121,394
UTILITIES                         $      1,320     $     1,000   $       1,000   $     1,000
OUTSIDE SERVICES                  $    135,154     $   207,777   $   206,328     $   214,828
MISCELLANEOUS                     $      8,462     $   28,905    $   19,365      $    23,890
TRANSFER CHARGES                  $            -           -     $           -   $     6,400
DEPARTMENT TOTAL                  $ 6,296,734      $ 6,732,716   $ 5,728,077     $ 6,087,680



               Equipment          Outside Services        Miscellaneous
              Maintenance               4%                     0%
 Structure        2%
Maintenance
    7%
    Supplies
      2%
                       Benefits                           Salaries and
                        25%                                 Wages
                                                              60%




                             FY 2011-12 Annual Operating Budget
                                            269
       Expenditure Summary by Organization

                          ACCOUNT              FY 2009-10       FY 2010-11       FY 2010-11         FY 2011-12
      ORG                 SUMMARY               ACTUAL          ADOPTED          ESTIMATED          ADOPTED
        1902   CIP Admin                   $        269,532   $      582,929   $      597,066   $         408,216
        1910   Project Mgmt                $      1,379,069   $    1,791,890   $    1,467,362   $       1,658,939
        1930   Surveying                   $        356,859   $      225,705   $       74,122   $           5,984
        1942   Building Maintenance        $      2,818,801   $    3,134,672   $    2,764,531   $       3,281,032
        1943   Facilities Development      $        481,699   $            -   $            -   $               -
        1970   Inspections                 $        990,775   $      997,520   $      824,995   $         733,508
      TOTAL                                $      6,296,734   $    6,732,716   $    5,728,077   $       6,087,680




                                        Inspections           CIP Admin
                                           12%                   7%

                                                                                        Project Mgmt
                                         Building                                           27%
                                        Maintenance
                                           54%

                                                                                     Surveying
                                                                                        0%




                        $3,500,000

                        $3,000,000

                        $2,500,000

                        $2,000,000

                        $1,500,000

                        $1,000,000

                          $500,000

                                 $-
CIP




                         FY 2009-10 ACTUAL      FY 2010-11 ADOPTED   FY 2010-11 ESTIMATED   FY 2011-12 ADOPTED




                             FY 2011-12 Annual Operating Budget
                                            270
                                                                                     CIP
Department Staffing
                                                         Authorized Positions
                                                       2009-10 2010-11     2011-12

 Department Total                                        92          80      79

   Full-Time Employees                                   92          80      79
   Part-Time (PT)/Seasonal (SL) Employees                 0           0       0

 Org 1822: Field Operations                              55          0        0
 Assistant Director/Streets Operations                    1          0        0
 Senior Office Assistant                                  1          0        0
 Streets Supervisor - Asphalt/Grading                     1          0        0
 Streets Supervisor - Concrete                            1          0        0
 Crew Leader - Concrete                                   3          0        0
 Equipment Operator - Concrete                            7          0        0
 Maintenance Worker II                                    2          0        0
 Maintenance Worker I                                     9          0        0
 Streets Support Specialist                               1          0        0
 Crew Leader - Asphalt/Grading                            7          0        0
 Heavy Equipment Operator - Asphalt/Grading               1          0        0
 Equipment Operator - Asphalt/Grading                     6          0        0
 Maintenance Worker I - Asphalt/Grading                   8          0        0
 Heavy Equipment Operator - Environmental                 3          0        0
 Maintenance Worker I - Environment                       4          0        0

 Org 1902: CIP Administration                             5          4        3
 CIP Director                                             1          1        1
 Office Supervisor                                        1          1        1
 CIP Coordinator                                          1          1        1
 Public Works Director *                                  0          0        0
 City Engineer - MDU fund                                 1          1        0
 Sr. Office Assistant                                     1          0        0

 Org 1910: Project Management                            15          19      19
 Engineering Manager                                      1           1       1
 Engineering Coordinator                                  1           1       1
 Senior Civil Engineer                                    3           4       4
 Civil Engineer *(1)                                      2           1       1
 Engineering Analyst                                      1           1       1
 Senior Engineering Technician                            1           1       1
 Engineering Technician *(1)                              2           2       2
 Engineering Information Specialist                       1           1       1
 Graduate Engineer                                        0           1       1
 Senior Landscape Architect                               0           1       1
 Landscape Architect                                      0           2       2
 Utility Franchise Coordinator                            1           1       1
 Utility Franchise Inspector                              2           2       2

                                FY 2011-12 Annual Operating Budget
                                               271
      Department Staffing (cont.)

                                                                         Authorized Positions
                                                                       2009-10 2010-11     2011-12

       Org 1930: Surveying                                            3          3           3
       Survey Party Chief *                                           1          1           1
       Survey Party Worker *(1)                                       2          2           2

       Org 1942: Building Maintenance                                 1         43          43
       Building Services Manager                                      1          1           1
       Building Services Supervisor                                   0          1           1
       Facilities Maintenance Supervisor *                            0          1           1
       Section Chief                                                  0          1           1
       Senior Facilities Maintenance Mechanic                         0          1           1
       Facilities Maintenance Mechanic                                0         11          11
       Custodial Supervisor                                           0          1           1
       Facilities Maintenance Custodian                               0          1           1
       Senior Custodian                                               0          3           3
       Custodian - *(2)                                               0         22          22

       Org 1970: Inspections                                          11        11          11
       Engineering Inspection Supervisor                               1         1           1
       Senior Engineering Inspector                                    1         1           1
       Engineering Inspector *(3)                                      9         9           9



       Staffing Notes:
       FY2010-11
       Within Department Staffing Changes:
        Due to reorganization, removed 55 Street Operations personnel and
        added 43 Building Maintenance personnel

       * Unfunded positions

       Personnel funded in org 4120 in Municipal Drainage Utilities fund
        Administrative Secretary
        Sr. Engineering Technician
        Asst. Survey Party Worker
        City Engineer
        Senior Civil Engineer
        Engineering Inspector
CIP




        Senior Engineering Inspector




                        FY 2011-12 Annual Operating Budget
                                       272
                                                          CIP
Organization Chart




                     FY 2011-12 Annual Operating Budget
                                    273
FY 2011-12 Annual Operating Budget
               274
                                                       Public Works and
                                                        Transportation


    Mission Statement                                Daniel Vedral,
 The Public Works Transportation                Transportation Director
 Department plans and maintains
the public infrastructure and trans-
  portation systems to assure the      The Public Works Department maintains the City’s infrastructure as
 safety and welfare of our citizens    related to streets, and traffic control devices. The Department is com-
            and visitors.              prised of two divisions:
                                       • Streets
                                       • Traffic

                                       The Streets Division provides safe and well-maintained streets, alleys,
                                       sidewalks and drainage facilities for the use of our citizen and visitors.
                                       The Traffic Division plans, operates and maintains the transportation
                                       systems within the City of Irving in a safe, efficient and proactive man-
                                       ner.



                                       Department FY 2010-11 Results

                                       STREETS
                                       • Street Operations has crack sealed 150 lane miles and repaired
                                           8678 asphalt location.
                                       •   The Street sweepers have swept a total of 12,340 lane miles ex-
                                           ceeding our goal of 12,000 lanes miles by the end of the year.
                                       •   Concrete crews have patched 1200 locations for utility cut repairs
      Department at a                      this year. Which includes 2.2 miles of broken and uneven side-
         Glance:                           walks, curbs, driveways, street improvements.
                                       •   Street Operations continued the in-house training program for crew
       FY 2011-12 Budget                   leaders and staff to develop a higher quality of leadership. Includ-
                                           ing Fork Lift Certification and Smith Driving School have all com-
            $7,128.397                     pleted.
                                       •   In an effort to control drainage and extend the life of our roadways,
                                           mudjack crews have pumped a total of 832 cubic yards of concrete
      Full Time Employees                  toward our goal of 5,200 cubic yards by the end of the year.
                                       •   Street Operations managed 5 major storm events, working closely
                100                        with the Police , Fire and Solid Waste Services Departments to
                                           answer all calls and concerns.




                                   FY 2011-12 Annual Operating Budget
                                                  275
                   Department FY 2010-11 Results
                   .TRAFFIC
                   • Public Works/Traffic's plan review of the design/build process has been ongoing since
                       January 2009. I-1 Phase is expected to be completed in August 2012. I-2 Phase
                       December 2012 currently 76% complete. I-3 Phase expected completion date December
                       2014.
                   • Construction of the Spur 348 (Northwest Highway) at Las Colinas Blvd. interchange,
                      complete with frontage roads, has been let and is currently 50% complete. Expected
                      complete date 1st quarter of next year 2012.
                   • The implementation of Quite Zone Technology will complete by year for all rail crossings.
                   • The Transportation Department is participating and influencing the Preliminary Engineering
                      for the SH 183, SH 114, and Loop 12 Diamond Interchange 60% design schematic.
                   • Diamond Interchange Phase I is currently 50% complete within expected completion 1st
                        quarter 2013.
                   • State Highway 183—TxDOT Revised the SH 183 Environmental Assessment, has been
                        sent to Federal Highway Administration (FHWA). Expected Public Hearings and approval
                        Fall 2011.
                    • SH183 Soundwall Project, was let in April 2011, expected construction time of 12 months.
                        This project will have 10 foot high equestrian themed panels, combination brick and block
                        and cast concrete finishes adjacent to Nichols Park and Plymouth Park Subdivision.
                   • Hunter Ferrell—from MacArthur to Belt Line Road project started June 2011, expected 24
                        month construction time.
                    • Implementation of the Solar Powered LED light along Irving Blvd. from S.H. 183 to Loop
                        12 is complete.



                    Key Performance Indicators
                                                                        2009-10         2010-11        2011-12
                                                                        ACTUAL        ESTIMATED        TARGET


                        STREETS
Public Works and




                        Sweeping: Lane Miles Swept per Crew Yearly          2472         2400           2400
                        Sweep all major corridor / residential lane miles
                                 (Yearly)                                 12,363        12,340        12,000
Transportation




                        Miles of Street Overlay and Rehabilitation           3.3             3             3
                        Concrete Patching: Locations                       1,142         1,200         1,200
                        Utility and Street Repairs
                        Asphalt Patching: Tons (Pothole Patching)            662         1,500         1,500
                        (By Locations)
                        Major Asphalt Repair: Tons                         1531          1,000         1,000
                        Crack Seal: Lane Miles                                1.2         150            150
                        Percent of lane miles in satisfactory of
                        better condition                                     85%          87%           87%




                                      FY 2011-12 Annual Operating Budget
                                                     276
                                                                                                 Transportation
                                                                                                 Public Works and
Key Performance Indicators

                                                   2009-10           2010-11        2011-12
                                                   ACTUAL          ESTIMATED        TARGET

TRAFFIC
Freeway Lighting Maintenance                        100%             95%             95%
Maintain Pavement Marking Schedule                   95%            100%             95%
Maintain Traffic Signal Maintenance Schedule        100%            100%             100%
Traffic Signs Fabrication                           2811            3500            3500
Street Striping (Lane Miles)                         141             315             315
Traffic Signals Maintained                           197             203             203




Revenue Summ ary by Category

                             FY 2009-10        FY 2010-11      FY 2010-11       FY 2011-12
                              ACTUAL           ADOPTED         ESTIMATED        ADOPTED
COST REIMBURSEMENTS         $      46,606      $      42,000   $       45,000   $       45,000
REVENUE TOTAL               $      47,734      $     127,683   $       45,000   $       45,000




                             FY 2011-12 Annual Operating Budget
                                            277
                     Expenditure Summary by Category

                                                FY 2009-10      FY 2010-11      FY 2010-11     FY 2011-12
                                                 ACTUAL         ADOPTED         ESTIMATED      ADOPTED

                   SALARIES AND WAGES       $     4,023,207    $   3,917,482   $   2,886,838   $   3,155,841
                   BENEFITS                 $     1,341,568    $   1,500,953   $   1,500,953   $   1,402,347
                   SUPPLIES                 $        44,229    $      52,775   $      50,625   $      54,625
                   STRUCTURE MAINT.         $     1,575,026    $   1,479,000   $   1,429,000   $   1,543,500
                   EQUIPMENT MAINT.         $       722,741    $     765,675   $     765,675   $     924,444
                   UTILITIES                $            10    $      10,500   $       1,100   $         800
                   OUTSIDE SERVICES         $         8,405    $      14,450   $      11,450   $      16,950
                   MISCELLANEOUS            $         8,828    $      14,890   $      13,390   $      10,390
                   OTHER CAPITAL            $         5,102    $           -   $           -   $      19,500
                   DEPARTMENT TOTAL         $     7,729,116    $   7,755,725   $   6,659,031   $   7,128,397




                                               Outside Services         Miscellaneous
                                                     0%                     0.1%
                                       Equipment
                                      Maintenance                                  Transfer Charges
                                          13%                                             0%


                                   Structure                                 Salaries and
                                  Maintenance                                  Wages
                                      22%                                        44%
                                                             Benefits
Public Works and




                                                              20%


                       Supplies
Transportation




                         1%




                              FY 2011-12 Annual Operating Budget
                                             278
                                                                                                                Transportation
                                                                                                                Public Works and
Expenditure Summary by Organization
               ACCOUNT              FY 2009-10          FY 2010-11           FY 2010-11         FY 2011-12
ORG            SUMMARY               ACTUAL             ADOPTED             ESTIMATED           ADOPTED
  1822   Field Operations       $      4,509,647    $       4,472,254      $    3,875,040   $       4,108,998
  2111   Traffic Admin          $        835,678    $         757,548      $      788,071   $         864,412
  2121   Traffic Signal         $      1,141,815    $       1,186,754      $      948,473   $         937,979
  2131   Traffic Ops            $      1,241,976    $       1,339,170      $    1,047,447   $       1,217,007
TOTAL                           $      7,729,116    $       7,755,725      $    6,659,031   $       7,128,397




Traffic Signal                          Traffic Ops
    13%                                    17%
                                                            Field Ops
                                                               58%




     Traffic Admin
         12%




   $5,000,000
   $4,500,000
   $4,000,000
   $3,500,000
   $3,000,000
   $2,500,000
   $2,000,000
   $1,500,000
   $1,000,000
     $500,000
            $-
                   Field Operations         Traffic Admin        Traffic Signal      Traffic Ops
            FY 2009-10 ACTUAL        FY 2010-11 ADOPTED      FY 2010-11 ESTIMATED   FY 2011-12 ADOPTED




                                         FY 2011-12 Annual Operating Budget
                                                        279
                   Department Staffing

                                                                          Authorized Positions
                                                                        2009-10    2010-11 2011-12

                     Department Total                                    107       100       100

                      Full-Time Employees                                107       100       100
                      Part-Time (PT)/Seasonal (SL) Employees              0         0