KPI Balanced Scorecard Template by duddypu

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									COACHING README
1   Apa itu Coaching?
    Coaching adalah suatu proses pengembangan anak-buah untuk membimbing anak-buah dalam menguasai suatu ketrampilan
    atau perilaku tertentu, untuk mencapai kinerja yang diharapkan.
    Coaching harus direncanakan dengan seksama, dan didokumentasikan secara formal.
    Coaching terkait dengan Individual Development Plan (IDP)
    Klik disini untuk melihat Coaching Form.                        Klik disini untuk melihat IDP Form.

2   Siapa yang terlibat dalam Coaching?

    Coaching dilakukan secara individual, melibatkan atasan dan bawahan.

3   Kapan melakukan Coaching?
    Coaching dilakukan jika ada masalah kinerja.
    Penyebab masalah kinerja:
     ▪ Kurangnya kemampuan teknis (alternatif solusi: Training atau pengarahan dari atasan, dengan menggunakan
       model IDP)
     ▪ Kurangnya motivasi atau tanggung-jawab (alternatif solusi: umpan-balik untuk mendapatkan komitmen dari
       bawahan untuk peningkatan kinerja , dengan menggunakan Coaching Form, yang dapat digunakan sebagai dasar
       tindakan disipliner, jika diperlukan)
    Lebih dari itu, Coaching juga bermanfaat untuk meningkatkan kinerja yang sudah baik ke tingkat yang lebih tinggi (kinerja kelas
    dunia).



4   Di mana Coaching sebaiknya dilakukan?

    Coaching dilakukan dalam konteks formal, oleh sebab itu akan lebih baik jika dilakukan dalam suasana kerja.

5   Mengapa Coaching perlu dilakukan?
    Coaching sangat terkait dengan penentuan dan pencapaian target, serta perilaku yang perlu diperlukan. Jika nampak gejala
    pencapaian kinerja dan perilaku yang di luar harapan, Coaching harus dilakukan sebagai tindakan perbaikan.
    Klik di sini untuk melihat Form Target Setting                  Klik di sini untuk melihat Competency Review Form.
Click here                                                                                                         Performance Management
to return                                                                                                               Target Setting & Evaluation

Name               Budi Setiawan                                                  Dept. / Div.   Cabang PT XYZ


NIK                91730829869               Job Grade              17            Appraiser      Bambang Sembada


                                                                                  Performance
Job Title          BM                                                                            2010
                                                                                  Year

                                                                 Target                          End Year
KPI                                 Measure(s)                                         Weight                           Comments
                                                    Threshold   At Target   Max                   Result

  1     Cost Control                    %                40        30       20           20        25


  2     Absenteeisme                    %                3         2         1           15         2


  3     Training hrs               jam/fte/yearly        40        60       80           20        70


  4     Indeks Kepuasan Kar             %                50        70       90           15        40


  5     Revenue per employee            Rp               50       100       150          30        110


  6     (Task 6)

  7     (Task 7)

                                                                                         100



                  DISCUSSED & AGREED BY                                                                                     ACKNOWLEDGED BY




            Employee                    Superior                                                                             Higher Superior
Date:                                                                                                               Date:
                                                                                                                       Click here
                                                                                                                       to return


                                                      COACHING FORM
Meeting No.                        1      2      3     4    5   Employee Name / ID

Date / Time                                                     Position

Place                                                           Department / Division

  1     Identified Problem
        Desired Performance:




        Actual Performance:




  2     Impact Analysis




  3     Discussion on the Problem
        Possible solution to discuss with employee:




        Gain Agreement?            Yes _______         No _______

  4     Supporting Documents
        Problem:




        History of the problem:




        Discussion (take notes):




  5     Follow-up

        Date of Follow-up Meeting

        Document any changes in performance

                        Disepakati oleh                                                    Diketahui oleh
                              Agreed by                                                    Acknowledged by




           Employee                           Superior
                                                                           Division Head            Human Resources Division
           Karyawan                       Atasan langsung
                                                                                                             HR Document/CoachForm/v.2
Click here                                                                                                                                          Performance Management
to return                                                                                                                                                           End-Year Evaluation

Name                 0                                                                                 Dept. / Div.        0


NIK                  0                               Job Grade                                         Appraiser           0


                                                                                                       Performance
Job Title            0                                                                                                     0
                                                                                                       Year



                                                                                                                               Result
Competencies                  Definition                                                                                                                          Comments
                                                                                                                           (Click to select)

                              Set the standard of excellence. Continuously stimulate people to plan, execute,
  1     Achieving Result      monitor and evaluate actions to deliver results beyond expectations. Ensure active           GOOD                 2
                              involvement and engagement of others.


                              Challenge (clear, mutual agreed targets), inspire and monitor the personal,
  2     Coaching People       professional and career growth of employees by role modeling the desired                   EXCELLENT              3
                              behaviour and applying appropriate styles of leadership.


                              Combine relevant data, ensure proper analysis, consult relevant people, rely on
  3     Decision Making                                                                                             IMPROVEMENT REQUIRED        1
                              own judgement to make sound decisions.

                              Develop and create innovative products, services and processes that enhance the
  4     Innovating                                                                                                  IMPROVEMENT REQUIRED        1
                              performance.

                              Lead and work as an effective team member creating a high-performance team
        Creating Successful
  5                           synergy, bringing the best of oneself to the team and challenge other team                                       FALSE
        Team                  members to give their best.


        Creating Customer     Create opportunities to drive growth. Continue to search for the most effective and
  6                                                                                                                                            FALSE
        Value                 efficient way to deliver for both internal & external customer.


                                                                                                                                                       #


                     DISCUSSED & AGREED BY                                                                                                                     ACKNOWLEDGED BY




             Employee                           Superior                                                                                                        Higher Superior

Date:                                                                                                                                                  Date:
                                                                                                       Click here
                                                                                                       to return


                                   LEARNING CONTRACT FORM
Nama Karyawan                                                   Jabatan
Employee's Name                                                 Job Title
                                                                Atasan
NIK
                                                                Superior
Tanggal                                                         Bagian / Divisi
Date                                                            Dept. / Division
  1    Topik Pembelajaran
       Learning Topic




  2    Alasan Pembelajaran
       Reasons of Learning




  3    Metode Pembelajaran
       Learning methods




  4    Hal-hal yang Diperlukan (buku, pelatihan, dll)
       Resources Needed (books, trainings, etc)




  5    Durasi Pembelajaran
       Period of Learning




  6    Metode penentuan evaluasi hasil Pembelajaran
       Method of Assessment ( Theoretical & Practical )




  7    Hasil kerja yang disepakati setelah Pembelajaran
       Agreed Objectives after Learning Period




  8    Kontribusi dalam Pekerjaan
       Work contribution




        Dibuat oleh                                   Disetujui oleh                         Diketahui oleh
        Prepared by                                       Approved by                       Acknowledged by




          Employee                    Department Head                    Division Head   Human Resources Division
KPI BONUS
         BONUS OPPORTUNITY (T%)                                Guide to Use
                                                               Change or fill only on the Yellow Cells.
Job Grade                          12                          Specific for Job Grade, Competency Review Result, Final Judgment on
Max.                               15%                         Overall Performance Rating, RSP, and Merit Factor, please select using
At Target                          10%
                                                               the available options (left-click then choose).




KEY PERFORMANCE INDICATORS
                                            Target (T)            Weight      Actual                     KPI Bonus (%)
Objective
                               Threshold    At Target    Max       (W)        Result              (Result x Weight x Target %)
Cost Control                      40           30        20         10          50         0.00      x   10   x   10%        0.00%
Absenteeisme                       3            2         1         15           3         0.00      x   15   x   10%        0.00%
Training hours                    40           60        80         20          60         1.00      x   20   x   10%        2.00%
ESS                               50           70        90         25          80         1.25      x   25   x   10%        3.13%
RPE                               50           100       150        30         100         1.00      x   30   x   10%        3.00%
                                                                                           0.00      x   0    x   10%        0.00%
                                                                                           0.00      x   0    x   10%        0.00%
                                                                   100                              KPI BONUS               8.13%

                 Total Weight must be 100

								
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