David Yassky Commissioner
Licensing and Standards
32-02 Queens Boulevard
Long Island City, NY 11101
+1 718 391 5501 tel
+1 718 391 5695 fax
Guide to understanding the Street Hail Livery Service
Rules and Requirements
The information in this guide highlights some of the rules and requirements of the Street
Hail Livery (SHL) Service.
For a complete copy of the SHL rules please visit our website at www.nyc.gov/tlc
where you can also download applications, make appointments for the processing of
vehicle applications, download a list of current licensees and many other items.
GENERAL INFORMATION Page # 2
BASE INFORMATION & FAQs Page # 3 - 5
SHL PERMIT INFORMATION & FAQs Page # 6
VEHICLE INFORMATION & REQUIREMENTS & FAQs Page # 7
DRIVER INFORMATION & FAQs Page # 8 -9
DRIVER CHECKLIST & DATES TO REMEMBER Page # 10
SHL Guide 5-29-12
GENERAL INFORMATION PAGE 2
The TLC is creating a new license that will allow drivers and owners of livery vehicles to
provide street hail service in the neighborhoods outside of the business district of
Manhattan. Drivers and vehicle owners that are interested in purchasing a Street Hail
Livery Permit will have the option of purchasing one of two types of Street Hail Livery
You can purchase either a regular Street Hail Livery Permit or a wheel-chair accessible
Street Hail Livery (SHL) Permit. Regardless of which Permit you decide to purchase, all
SHL’s will have to be affiliated with a base that has a SHL Base endorsement. The SHL
Permit is separate from the vehicle license. You must still license, outfit and hack-up a
Benefits of the new service to vehicle to be used as a Street Hail Livery.
The city will start accepting a request for appointments to submit applications on May 29,
Set Fares: Fares, determined in a 2012 for the first 6,000 Permits; it will offer 12,000 more Permits in the following two
livery street-hail pickup by years. Individuals can only purchase one permit, unless they purchase permits for
haggling between the driver and handicapped accessible cars, in which case they can purchase up to five. (Under the law,
the passenger (who is often 20 percent of the new outer Street hail livery vehicles must be handicapped accessible).
uncomfortable with this
arrangement), are not metered Please visit our website at www.nyc.gov/tlc/shl.
or otherwise regulated and leave
passengers vulnerable to over-
The new outer Street hail livery vehicle can be any make of car.
Regular Street Hail Livery Permits
Safety and Security: Licensed
livery vehicles can be difficult for The SHL Permit will cost $1,500 during the first year they are sold, and they will be valid for 3
street hail passengers to years. The payment for the six mandated inspections for the vehicle associated with the
distinguish from unlicensed permit will be required when you purchase the SHL Permit. The cost for those inspections is
vehicles. Many passengers $540.00. In addition to the purchase of the SHL Permit, any vehicle that will be attached to
seeking to hail a livery on the the SHL Permit must be properly licensed, have all the equipment needed to meet the TLC’s
street are exposed, without their requirements to operate as an SHL and be inspected and hacked-up at our Woodside facility
knowledge, to uninsured and before it can go into operation.
possibly unsafe vehicles and to
drivers with unknown safety 1. New equipment will be required – a GPS unit, credit card machine, taximeter, and
records. roof light.
Convenience and Customer 2. Approximate cost for converting your vehicle to a Street hail livery vehicle is $2,000
Service: Most livery vehicles - $3,000.
have no GPS locator, which can
make it hard to help street-hail Wheelchair-Accessible Street Hail Livery Permits
passengers recover lost property. The SHL Permit for wheelchair-accessible vehicles will cost nothing during the first year sold,
Most livery vehicles do not offer and they will be valid for 3 years. No initial SHL Permit fee will be charged for Accessible SHL
passengers the convenience of Permits issued during the first year. After the first year the posted Permit fees for year 2 and
paying by debit or credit card, an year 3 will apply. The payment for the six mandated inspections for the vehicle associated
extremely popular feature with the Permit will be required when you purchase the Accessible SHL Permit. The cost for
among yellow taxi passengers. those inspections is $540.00. To assist with the cost of purchasing an accessible street hail
livery, or converting your vehicle into an accessible street hail livery, the City will also be
Wheelchair Access: Only a
issuing grants of up to $15,000, and the state will give a tax credit of up to $10,000.
minute fraction of existing livery
vehicles are accessible to
Requirements & cost for accessible Street hail livery vehicle:
wheelchair users. Although
there are currently TLC rules in 1. New equipment will be required – a GPS unit, credit card machine, taximeter, and
place that require the for-hire roof light.
industry to provide service to
wheelchair users, the service 2. Conversion or purchase of a wheelchair accessible vehicle that is approved under
currently available is insufficient the TLC rules and meets the requirements listed in the Americans with Disabilities
to meet wheelchair users' Act
Approximated cost for conversion is between $10,000 to $15,000.
there are currently TLC rules in
place that require the for-hire
industry to provide service to
wheelchair users, the service
BASE INFORMATION & FAQs PAGE 3
Only 450 Street Hail Livery Base endorsements may be current at any one time. The base has certain responsibilities such as
ensuring their Street Hail Livery vehicles and drivers comply with TLC rules including the transmission of the 50 cent MTA
surcharge on each hail ride to the MTA.
1. For the first 30 days of the program ONLY Livery bases, licensed for more than 3 years and are in good standing (not
owing any money to the TLC, the DMV or the NYC Department of Finance, and not having any open unpaid summonses or
suspensions) may apply for a SHL endorsement. After the 30 days, and up to the 6th month of the program start, Livery
bases or Para transit base or Commuter Van Authority, licensed for more than 3 years and are in good standing, may apply
for a SHL endorsement. AFTER the first 6 months, ANY entity or person may apply for a SHL endorsement but must have a
current Livery, Para transit or Commuter Van Authority base license OR submit an application for and be approved for one
of these licenses.
Frequently Asked Questions
1. Is it mandatory to be affiliated with a base? Yes, all street hail livery vehicles must be affiliated to a Street hail livery
endorsed base. The Base MUST have a street hail livery endorsement to affiliate street hail livery vehicles.
2. How much does a Street hail livery base endorsement cost? How often do I need to renew it? The Street hail livery
base endorsement will cost $3,000, and it needs to be renewed every three years.
3. What defines a base as being in “good standing”? Not owing any money to the NYC TLC and the NYC Department of
Finance, and not having any open unpaid summonses or suspensions.
4. How does the point system work for base owners? In the proposed rules, the point system would work exactly as it
works today: Street hail livery bases will only get points when they dispatch a driver or vehicle that is not licensed or
suspended, when they change locations without telling the TLC, when we have to take money out of their bond for
not paying our fines, or when a vehicle owner gets four points on their TLC license.
5. What are the rules regarding base transfers? The state law that gives TLC the authority to sell Street Hail Livery
endorsement made them non-transferable, meaning a base owner cannot sell them.
6. Is the base responsible for drivers who do street hail without the appropriate licensing? Yes, the base and the
driver are responsible to have the appropriate requirements.
7. What is the base responsible for? The base must ensure that all SHL vehicles meet the new TLC requirements.
8. I am opening up a new base; can I apply for this SHL endorsement? At this time, only the bases that have been in
good standing for three (3) years can apply for this endorsement. However, you will be put on a waiting list after the
second (2) round of the SHL base endorsements.
9. What happens if I don’t want my base to be part of the program anymore? You would have to surrender your SHL
endorsement to TLC and unaffiliate the Street hail livery vehicles (unless they choose to convert to regular for-hire
vehicles) and SHL Permits.
10. What will happen to Street hail livery endorsed bases that operate while they are suspended? They can be fined
and can also lose their license.
11. Does the base get a refund for surrendering the SHL endorsement? No, all fees are non-refundable.
12. What happens to the vehicles that are SHL outfitted after I surrender the SHL base endorsement? The vehicle
owners would have to transfer to another base that has a SHL endorsement or the vehicles would have to be
reverted to a regular For- Hire vehicle.
BASE INFORMATION & FAQs - continued PAGE 4
13. How many days does the vehicle owner have to comply with this requirement after the base returns it license?
The vehicle owners have 30 days to comply with a new base affiliation or vehicle conversion.
14. Can I withhold cash payments to a driver, if he/she failed to pay the MTA Taxes? Yes, you as the base owner can
withhold cash payments to the driver if they failed to pay the MTA fees.
15. Am I responsible for a vehicle that does street hail even after he/she has been removed from the base? No, the
base is not responsible for what a vehicle does after it has been removed from the base. However, you must notify
the TLC of all changes and these changes must have been processed by the TLC before the activity occurred.
16. I am the owner of a Para transit base; can I have a SHL livery affiliated to the base? No, you cannot have an SHL
livery vehicle attached to your base. Para transit bases can only have (WAV) wheel-chair accessible vehicles.
17. I own a Base. What do I need to do to get an SHL endorsement? You would need to file an application for the base
18. Where do I obtain an application and do I need an appointment to file the application? You can download the
application and make an appointment online through the TLC website at www.nyc.gov/tlc/shl.
BASE INFORMATION & FAQs - continued PAGE 5
Bases are responsible for ensuring that all FHV/SHL drivers or vehicle owners meet all TLC requirements before dispatching
them. If any driver or vehicle fails to meet one of these requirements they cannot be dispatched under any circumstance.
Licensed TLC Drivers
All FHV and SHL drivers must have these items in their vehicle:
A valid and current TLC driver’s license
A valid and current Chauffer DMV driver’s license
All FHV and SHL vehicles must have the following requirements: (If they do not meet this requirements; they must not be
Valid and current registration
Valid and current insurance
Valid and current TLC plates
In addition to the vehicle requirements above, All SHL vehicles must contain the following:
A roof light
Street hail livery number on the front and rear of the roof light
Rate of fare on both sides of rear doors
Taximeter with decal
Credit card machine
Passenger bill of rights
A New York City five (5) borough indexed street map
Street hail technology system (LPEP)
EZ pass tag
Copy of certificate for Wheel-chair accessible training (for wheel-chair accessible drivers only)
SHL PERMIT INFORMATION & FAQs PAGE 6
A Street Hail Livery Permit is required in order to hack up a vehicle to operate as Street Hail Livery. This permit allows
licensed FHV drivers to use their vehicle to pick up street hails in the areas designated by the TLC.
Frequently Asked Questions
1. What is the cost for the Street Hail Livery permit? During the first year, the SHL Permit will cost $1,500; during
the second year, the SHL Permit will cost $3,000; and during the third year and after, the SHL Permit will cost
$4,500. The Street Hail Livery Permit will be valid for three years.
2. I already have a vehicle licensed with the TLC, where can I buy a Street Hail Livery permit so that I can
operate as a SHL licensee? You can buy a Street Hail Livery Permit from the TLC. Please download the checklist,
instructions and application form at www.nyc.gov/tlc/shl.
3. What happens if TLC sells all 6,000 Permits? If all 6,000 Permits that can be sold in the first year are sold, we
will create a waiting list for those interested in the next batch of Permits.
4. To whom are the Permits transferrable to? Street Hail Livery Permits are transferable to another licensed
driver or vehicle owner who is in good standing with the TLC and does not already own a Street hail livery
5. Where can I get an application for a SHL Permit? You can download the application from the TLC website at
6. Where do I go to schedule an appointment to file my application? You can request an appointment through
the TLC website at www.nyc.gov/tlc/shl.
7. What happens if I decide that I don’t want to participate in the program anymore? Do I have to revert my
vehicle back to regular FHV? Yes, you would have to revert your vehicle back to the regular FHV and you have
thirty (30) days to comply.
8. Is TLC creating a new diamond for this new program? No, TLC is not creating a new diamond.
9. Can I have a vehicle with a FHV license and another one with a SHL Permit? Yes, you can have a vehicle with a
FHV vehicle license and another one with the SHL permit. Also, the SHL vehicle affiliated to the SHL permit can
do street hails and be dispatched.
10. I want to participate in the SHL program but my base doesn’t have the SHL endorsement, what should I do?
You will need to find a base with a SHL endorsement if you wish to participate in the program.
11. How many times in a year do I have to have my SHL vehicle inspected by the TLC? They must undergo
complete inspections twice a year at the TLC’s Woodside facility. DMV inspection at a private auto shop will
not be allowed or necessary.
12. Is it true that TLC can do an on spot inspection for Street Hail Livery? Yes, the TLC or any agency authorized
by law can have an on spot inspection.
VEHICLE INFORMATION & REQUIREMENTS & FAQs PAGE 7
A street hail livery vehicle is a commission-licensed, for hire vehicle that is authorized to accept passengers by hail in the
street, in the authorized hail service zone and the outer boroughs. This vehicle requires affiliation to a SHL Permit.
Vehicle Specification requirements
All SHL vehicles must have or be equipped with the following:
TLC license in the appropriate frame
Rate card beside the TLC license frame
A roof light
Passenger Bill of Rights
A New York City five (5) borough indexed street map
Street Hail livery number on the front and rear Street Hail Technology System
of the roof light A partition if not using a camera
Rate of fare on both sides of the rear doors Camera authorized by TLC
A taximeter with decal
Copy of certificate for wheel-chair accessible training
Trouble light (only for licensees driving an accessible vehicle)
An EZ pass tag
Credit Card Machine (LPEP)
1. Can I use my current TLC livery taxi for this Street Hail livery plan? Yes, however you must have your vehicle
converted for the new program.
2. What are the requirements for the vehicle? New equipment will be required – a GPS unit, credit card machine,
taximeter and roof light.
3. What is the cost to have my vehicle converted? The approximate cost for converting your vehicle to a Street Hail
livery is $2000 - $3000.
4. What if I want to buy a Wheel-chair Accessible Street Hail livery vehicle or convert my vehicle into an accessible
street hail livery vehicle? The city will issue grants ranging between $10,000 - $15,000 and the state will give a tax
credit of up to $10,000.The conversion or purchase of a wheelchair accessible vehicle must be approved under the TLC
rules and must meet the requirements listed in the Americans with Disabilities Act. The approximate conversion cost is
5. Can I lease the vehicle/and or the SHL Permit? Yes, if you own an SHL Permit, you can lease it out to someone that
owns a vehicle and wants to become a SHL vehicle owner as long as the vehicle is properly equipped and meets TLC
requirements. If you own an SHL Permit and a vehicle, you can lease out both to someone who wants to drive an SHL
6. What is the cost for the SHL Permit? The first year, the SHL will cost $1,500. The second year, the SHL Permit will cost
$3,000. The third year, the SHL Permit will cost $4,500.
7. How many SHL Permits are available? There are 6,000 Permits available in the first year. If all Permits are sold,
TLC will create a waiting list for those interested in the next batch of Permits.
DRIVER INFORMATION & FAQs PAGE 8
An SHL driver is a licensee who has been authorized by the TLC to drive a street hail livery.
TLC License Type What type of vehicle can I drive?
Medallion Driver License Medallion “Yellow Taxicab”, Street Hail livery or For
For Hire Driver License Licensed BEFORE 6/2/2012:
Street Hail Livery & For Hire Vehicle
Licensed AFTER 6/2/2012:
For Hire Vehicle Livery Dispatch Only.
Para transit Driver License Para transit and Wheelchair
Accessible Street Hail Livery Vehicles only.
Commuter Van Driver License Commuter Van vehicles only.
Frequently Asked Questions
1. Who can drive a Street Hail Livery Vehicle? Licensed (FHV, Yellow Medallion, or Para transit) drivers who were
licensed prior to June 2, 2012.
2. What if I already have a TLC license, can I use that one? All current FHV licensees will be converted over to SHL
(street hail livery). Para Transit licensees can operate wheelchair accessible vehicles only.
3. What happens if I don’t want to be a part of this new program, will I lose my TLC license? You are not
required to participate in the program. It will not affect your TLC license.
4. What happens if I try out the new program and then decide that it’s not for me, will I get fined or lose my
license? You will not lose your license or get fined if you decide that you don’t want to participate in the
5. I do not want to participate in the new program; does that mean I have to transfer to another base? No, you
still continue to work at your current base.
6. I have to renew my license. Will I have to pay extra for this new license? No, you will pay the current renewal
fees. There is no extra cost for this license.
7. Do we have to attend taxi school for this new license? You will not have to attend taxi school, if you have a for-
hire driver’s license issued before 6/2/12.
8. My English is limited, am I allowed to participate in the program? Qualified FHV licensees are allowed to be
part of the new program, even if their English is limited, provided that you had a FHV license issued prior to
9. What are the areas that are permitted for street hail service by street hail livery vehicles? Anywhere in
Queens (except the airports), Brooklyn, Bronx, Staten Island and north of West 110 street and North of East 96
street in Manhattan.
10. Can I own two Street Hail livery Permits in my name? No, you can only own one at a time. However, owners
of accessible street hail liveries may own up to five (5) Permits.
11. Will there be a transition period to allow the drivers to understand and adjust to the new rules? Yes, TLC will
give drivers time to adjust to the new rules.
DRIVER INFORMATION & FAQs - continued PAGE 9
12. What will happen to my Street Hail livery license if I am suspended? You cannot operate your vehicle until
you have corrected the issue that is causing your suspension.
13. If there are two drivers and only one vehicle how will that work? Two drivers can drive one vehicle. The owner
of the Street hail livery permit, together with the two drivers, can make their own arrangement as to how they
will operate the street hail livery vehicle.
14. What happens when I retire? If you own a Street Hail Permit you do NOT have to sell it. You can sell it to a licensed
driver or vehicle owner at whatever price he or she is willing to pay for it if you want to. If you do not want to sell
your license, you can also rent it out to another driver.
15. What defines a driver as having “good standing” with the TLC? Not owing any money to the TLC, the DMV or the
NYC Department of Finance, and not having any open unpaid summonses or suspensions.
16. Will I have to pay more to the base if I have a Street hail livery Permit? Each base decides how much they charge a
vehicle owner for affiliating with them.
17. Will I get training on how to operate the credit card and GPS machine? Yes, the companies approved by the TLC to
install the credit card and GPS machines are required to provide you training on how to use them.
18. Do I need special training to operate a wheelchair-accessible Street hail livery vehicle? Yes, all drivers who operate
a wheelchair-accessible street hail livery vehicle will need special training. You can find the approved trainers on our
web site: http://www.nyc.gov/html/tlc/html/wheelchair_accessibility/accessible_vehicle_trainers.shtml.
19. If a passenger pays with a credit/debit card how will I receive my fares and tips? A passenger may choose to pay
your tip in cash, but if they do not, you base is required by the proposed rules to pay out to you the fares and tips
paid by credit card.
20. Can I start picking up street hails as soon as the program starts? No, your vehicle must have a street hail permit and
you must be affiliated to a street hail livery endorsed base.
21. I am a yellow taxi driver, how does this affect me? You are protected under the new law. Livery drivers are allowed
to pick up fares in the Bronx, Brooklyn, Queens (excluding airports), Staten Island and the designated areas in
22. Who can pick up passengers at the JFK and La Guardia airports? Yellow cab drivers are the only authorized
licensees that can pick up passengers at the airports.
23. How will passengers know that I am authorized to do street hail? The TLC through media transactions has made the
public aware of the new program and its requirements. The public will now be able to differentiate between a
regular FHV and the SHL livery.
24. As a FHV driver can I be affiliated to two bases for the new program? No, you can only be affiliated to one base.
25. What are the fines for soliciting street hails in the exclusionary zones (downtown Manhattan and the airports)?
$500 for the first violation; $750 for the second violation in 24 months; and revocation for third violation in 120
26. Will the TLC be increasing its enforcement staff? Yes, we plan on having a total of 150 field enforcement officers by
DRIVER CHECKLIST PAGE 10
Are you ready? Please refer to the checklist below and make sure that you meet all the requirements before you
pick up your first street hail.
SHL Requirements SHL Permit (Non – SHL Permit (WAV)
WAV) Non-Accessible Wheel Chair Accessible
Valid and Current TLC License (must
have held a FHV license for one year) X X
Valid and current DMV Chauffeur
license X X
Vehicle has SHL Permit
Vehicle is affiliated to SHL Base
Vehicle has been converted to meet
the SHL Requirements (Please refer to X X
Certificate of Accessibility training
DATES TO REMEMBER
Date Applications Fees
May 29th, 2012 Accepting request to submit applications via
TLC website at www.nyc.gov/tlc/shl.
June 4, 2012 Accepting applications for SHL permit must
have a scheduled appointment with TLC. No
June 6, 2012 – June 6, 2013 SHL Permit (Non-WAV) $1500.00
June 6, 2012 – June 6, 2013 SHL Permit (WAV) $0
June 6, 2012 – June 6, 2013 Inspection Non-WAV and WAV $540.00
Second initial Street Hail Livery WAV and Non WAV $3,000.00
Third initial Street Hail Livery WAV and Non WAV $4,500.00