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Jun 04 - Jul 05 - anzacatt

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Jun 04 - Jul 05 - anzacatt Powered By Docstoc
					          IT Training
for Senators, Members and staff


                     Neil Pickering
   Director IT Operations (Support and Maintenance)
IT training provided by DPS
  One-to-one
    Site visits
IT training provided by DPS
  One-to-one
    Site visits
    Over the phone
IT training provided by DPS
  One-to-one
     Site visits
     Over the phone
  Classroom
     Half day and full day
     Short courses
   (2 hours or less)
     Promotional
   (Specific to an appl.)
IT training provided by DPS
  One-to-one
    Site visits
    Over the phone
  Classroom
    Half day and full day
    Short Promotional
    Promotional
  Lunch box courses
IT training provided by DPS
  One-to-one
    Site visits
    Over the phone
  Classroom
    Half day and full day
    Short courses
    Promotional
  Lunch box courses
  Self Help
    On-line tip sheets
IT training provided by DPS
  One-to-one
    Site visits
    Over the phone
  Classroom
    Half day and full day
    Short courses
    Promotional
  Lunch box courses
  Self Help
    On-line tip sheets
    Computer Based Training
IT training provided by DPS
  One-to-one
    Site visits
    Over the phone
  Classroom
    Half day and full day
    Short courses (2 hours or less)
    Promotional (Specific to an application)
  Lunch box courses (45 minutes)
  Self Help
    On-line tip sheets
    Computer Based Training (CBT – visual course builder)
    KnowledgeBase (Future)
Subjects covered
  Supported products
    Word
    Excel
    Parl Info
    Outlook
    Powerpoint
    Internet
Determining subject matter
    Call logs – how to calls
Staffing
  Service desk staff (2020)
Statistics

  Jun 05 -Jul 06
  Classroom = 405
  One to One =104
  Computer Based Training (CBT) = 323

  Jun 04 - Jul 05
  Classroom = 933 (average of 94 students per
  month trained)
  One to One = 196
  Computer Based Training (CBT) = 162
Questions?

				
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posted:12/22/2012
language:English
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