Total Quality Management Guide

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					This is a guide that provides information about how a company can enact proper quality
management standards. Quality management not only refers to the quality of products,
but it can also refer to product consistency and organization. This guide provides
information about quality assurance, quality control, and quality improvement. This
guide should be used by small businesses or other entities that want to ensure their
products have proper quality management standards.
Total Quality Management Guide
The Elements of Quality Management and How They’re Applied


Total
Total Quality Management Guide
Table of Contents

 Introduction ......................................................................................................................................1
 Quality Assurance ............................................................................................................................4
 Quality Control ................................................................................................................................5
 Quality Improvement .......................................................................................................................6
 APPENDIX A: PRODUCTION DESIGN ASSESSMENT ...........................................................9
 APPENDIX B: ROOT CAUSE ANALYSIS .................................................................................9
 ........................................................................................................................................................10
 APPENDIX C: COMMUNICATING DATA ..............................................................................11




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  Total Quality Management Guide
Introduction
When the Industrial Revolution brought about mass production, individual craftsmanship
diminished. Individual craftsmen managed quality simply by sales -- a customer would either
accept the workmanship, or not. While it may have been Japan that first implemented the idea of
quality management in manufacturing, it was an American, Walter A. Shewhart, who is known
as the “Father of Statistical Quality.” This was a result
of his theory of maintaining a statistical process control      “Quality is never an accident; it is always the result
                                                                of high intention, sincere effort, intelligent direction
through the reduction of variation. What that means is          and skillful execution; it represents the wise choice
that if we can mass produce one product or service in           of many alternatives.”
                                                                                 HYPERLINK "http://www.famous-
such a way as to make each unit identical, the chance                quotes.com/author.php?aid=2581" William A.
for error goes down and the quality goes up.                                                                    Foster
Today the concept of quality management is applied in
all types and sizes of businesses. It reaches across
different service industries; and is put to use in the fields of manufacturing, healthcare,
government, food services, and public schools. Quality means different things for different
industries, and takes a different meaning depending on whether a product, a service, or a
combination of both is offered.
For example, some common characteristics that are reviewed in order to assess the quality of a
product will include:
     Aesthetics                                                       Performance

     Availability                
				
DOCUMENT INFO
Description: This is a guide that provides information about how a company can enact proper quality management standards. Quality management not only refers to the quality of products, but it can also refer to product consistency and organization. This guide provides information about quality assurance, quality control, and quality improvement. This guide should be used by small businesses or other entities that want to ensure their products have proper quality management standards.
This document is also part of a package Project Management Starter Kit 18 Documents Included