Quality Manager Resume
B.A.Sc. – P.Eng.
In every role he has performed, Andy has demonstrated the ability to work independently, assume a leadership role in activities that crossed various levels of the organization, and work extremely effectively in cross-functional settings
J.L. Clark, Quality Director
Good luck (gu̇d lək) - planning carefully executed Summary
Dedicated and driven quality specialist whose recent accomplishments include:
•Kanban of label printing I.T. saved $50,000/year at zero cost. •Innovative radius gauge design reduced measurement variation 85%. •RCCA produced 25% cutting-scrap reduction on high-aspect rectangular tube. •Updates to process parameters produced 60% scrap reduction for all tube mills. •Successful new product launch provided 25% of the total volume on main tube mill. •Implementing electronic documentation on shop floor saved $60,000/year at zero cost. •97% first submission acceptance for 500 new product launches over 5 years and 2 facilities.
Applying a statistical lens to process data, a logical mind to systemic issues, and a creative personality to developing solutions to waste and variation across the organization to promote Customer satisfaction and provide benefit to all stakeholders.
My system development and management experience has honed the following skills:
Andy always carried out his work in a professional manner. He was reliable, well organized, developed good working relationships with his colleagues and always approached his work in a positive and productive manner.
G. Dumoulin, General Manager
Mechanical inclination – rapidly up to speed on new processes. Logical thinker – able to extend experiences to match new situations. Teamwork – built cohesive and motivated teams in challenging situations. Mathematical – mastery of engineering mathematics and quality statistics. Achievement – performance & commitment recognized all previous positions. Customer focused – long history of unearthing and satisfying Customer needs. Practical solutions – experience to deliver workable, hands-on process solutions. Administration – managed people and systems across shifts and multiple facilities. Communication – listening, teaching, presentations, writing and illustrating materials. Planning – ability to develop project plans from mission statement to final assessment. Management – achieves objectives despite continuous change and conflicting priorities.
Quality Manager ArcelorMittal Tubular Products, Brampton, ON (1995-2009) A leader in steel tube manufacturing for automotive and other manufacturers PFD FMEA Management Rep. customer service audits training new product development documentation Project Contractor - Quality R&D Engineer- Manufacturing aspect of our operation
J. Lui, Manager I.T.
Along his upward path, Andy made countless contributions and led significant initiatives, improving practically every
Self employed, Toronto, ON Compar Connectors, Markham, ON EDAC Incorporated, Toronto, ON Federal Pioneer Ltd., Toronto, ON
(1990-1991 & 1993-1995) (1991-1993) (1986-1990) (1983-1986)
Quality Assurance Manager Senior Quality Analyst
Degree Conferred: 1979 University of Waterloo, Waterloo, ON B.A.Sc. (Bachelor of Applied Science - Engineering) Professional Engineers of Ontario, Toronto, ON P.Eng. (Professional Engineer) American Society for Quality, Milwaukee, OH CQE (Certified Quality Engineer)
Registered: 1984 Andrew is an intelligent and skilled individual. He developed many initiatives that were beneficial to the company and always displayed an excellent work ethic.
A. Fanning, Inside Sales Manager
Certified: 1986 Designated Senior Member: 2005
tube mill & steel assembly soldering slitting & cutting electro-mechanical machining
hi-speed stamping plating & painting auto/non-automotive plastic molding measuring & testing union/non-union
facilities consolidation (2) new product launches (500+) subdivision servicing (2)
(manufacturing & engineering)
tube mill commissioning (2) Cal. Lab. commissioning (2) coal silo inspection & testing (2)
www.linkedin.com/in/andymacphee Brampton Ontario CANADA
CNC saw commissioning (2) Quality System launches (3) road & sewer upgrade (1)
Brampton, Ontario CANADA
A.R. (Andy) MacPhee P.Eng.
2009 Process - Project - Quality Data Sheet
Manufacturing Quality Experience
2007/01/01 - 2009/01/28
1995-2009 (14 YEARS TOTAL)
ARCELORMITTAL TUBULAR PRODUCTS
automotive, mechanical, structural steel tubing manufacturer
(direct reports - 3 staff, 1 union. Indirect – 2 staff, responsible for 2 facilities) Head of two Quality Departments (QA & QC) and designated "Management Representative". This position combined the responsibilities of the QA Manager and Quality Director (eliminated). Responsible for: QC & QA activities including: new product launch, process engineering, ISO9001 documentation, and the internal & external audit processes during a transition period for facilities, processes, and personnel. QA activities: Customer interface, technical specification interpretation, Customer requirement review, new product development, process mapping/PFD, FMEA, product & process analysis, APQP, design and application of statistical tools, metrology and calibration systems, custom gauge design, supporting and maintaining the documented quality system for all facilities. Also continued to perform Quality Engineering duties to smooth periods of extreme work loading for Quality Engineer. QC Activities: maintenance and calibration of Eddy Current NDT equipment, operation of destructive Test Lab, dispositioning of non-conforming materials and goods, maintenance of electronic material-standards in Tandem.
PROCESSES WORKED WITH:
TOOLING MANUFACTURE & MAINTENANCE, STEEL HANDLING, SLITTING, BUTT WELDING, ERW TUBE MANUFACTURING, DESTRUCTIVE TESTING, NON-DESTRUCTIVE TESTING, SECONDARY CUTTING, SWAGING & VALUE ADDED PROCESSES, INSTRUMENT DESIGN & CALIBRATION, MATERIALS TESTING & CERTIFICATION
formerly DOFASCO TUBULAR PRODUCTS, formerly COPPERWELD CANADA, formerly LTV-COPPERWELD, formerly COPPERWELD, formerly SONCO STEEL TUBE
Q. A. MANAGER
1998/08/01 - 2006/12/31
(direct reports - 3 staff, 1 union, responsible for 5 facilities) QA activities: Customer interface, technical specification interpretation, Customer requirement review, leading new product development teams, process mapping/PFD, FMEA, product & process capabilities analysis, APQP, design and application of statistical tools, metrology and calibration systems, custom gauge design, Supplier Review Team Chairman. Also continued to perform Quality Engineering duties to smooth periods of extreme work loading for Quality Engineers. (no reports, new position, responsible for 3 facilities) Activities: development of ISO 9001:1994 Quality System documentation (PFD, FMEA, SPC/OPC, Workmanship Standards, Work Instructions). Statistical evaluations of product and process capability, custom gauge designs, Customer requirement review, lead new product development teams, PPAP submissions, Quality investigations.
1995/05/09 – 1998/07/31
1993/03/01 – 1995/08/31
SEVERAL CLIENTS automotive, automation, furniture manufacturers
Quality system design, preparation & implementation (manual & procedures) of ISO 9000. Extensive use of P.C. (ACAD, Lotus, Word Perfect). Employee training, External Auditor and Customer interface. Combination of daily engineering duties, spec writing, quality investigations, and R&D for new processes and products. Extensive use of PC: drafting (ACAD), word processing (WP), finite element analysis (COSMOS/M), data analysis, various summary and reporting activities.
WOOD WORKING, ELECTRICAL ASSEMBLY, WELDING, SOLDERING, PAINTING, MILLING, GRINDING PRECIOUS METAL PLATING, THERMOSET & THERMOPLASTIC INJECTION MOLDING, ASSEMBLY, VALUE-ADDED ACTIVITIES MACHINING, GRINDING, FOUNDRY, PLATING & NITRIDING, ELECTRONIC ASSEMBLY ELECTRONIC & RADIO ASSEMBLY AND TESTING
1991/02/01 – 1993/02/28
electronic connector manufacturer
1990/10/01 – 1991/01/31
MOLD MASTERS hot runner injection system manufacturer
Established Quality Self-audit system and used to evaluate company strengths and weaknesses for management, wrote Quality Practice Manual, initiated Quality Procedures Manual, assisted production with process capability studies and tool repeatability and reproducibility evaluations. Established analysis and reporting of radio testing and calibration results, assisted with system documentation prior to main computer replacement, ISO9000 evaluation, computer training for Quality Analysts. Revitalised quality program * department reorganised * quality staff cross trained & several ASQC certified * management convinced of benefits of pervasive quality systems * quality related production stoppages dried from flood to trickle * Quality Practice Manual & Quality Procedures Handbook written & in use * calibration system established * measuring equipment upgraded * SPC implemented *operator inspections implemented * Annual Quality Self-Audit established * Vendor Audits initiated * consistently passing Customer audits * dock-to-stock & JIT certifications achieved * introduction of computer generated checklists and documentation within Quality dept * weekly summaries by dept. of inspection volumes, % defective, type of defectives & locations of defect. Reported to QA Manager & acted as his designate during Manager's absences. Achievements included: establishing & managing measurements lab * 6 month assignment as QC Supervisor with Union reports * guidance to Quality Analyst * implement SPC * conceiving, designing, & implementing defect coding & analysis program * Cost of Quality system * Vendor audits * quality investigations * solo design reviews for all drawing revisions & new issues * participation in Quality Circles as group leader * elected to Quality Circles Steering Committee as representative of both Union & Staff participants. Mechanical design & fabrication of high-amperage calibration & test sets for in-house testing * wiring of logic and power circuits in production equipment * design and construction of portable breaker test/demonstration set for Marketing * modification of other equipment.
1990/06/01 – 1990/09/30
TEKLOGIX radio linked data terminal manufacturer
1986/08/01 – 1990/05/30
electronic & electrical connector manufacturer
HIGH SPEED (PROGRESSIVE DIE) STAMPING, PRECIOUS & NON-PRECIOUS METAL PLATING, THERMOSET & THERMOPLASTIC INJECTION MOLDING, ASSEMBLY & HI-POT TESTING
SENIOR QUALITY ANALYST
1985/06/01 – 1986/07/31
1984/01/01 – 1985/05/30
electrical distribution & control systems & devices manufacturer
STAMPING, SHEARING, CNC PUNCHING, METAL FORMING, SPOT WELDING, FINNING, PLATING, COMPRESSION MOLDING, MECHANICAL & ELECTRONICS ASSEMBLY
INSTRUMENT ENGINEERING TECHNICIAN
CUSTOM TESTING EQUIPMENT
Project Engineering Experience
1982/11/16 – 1983/03/31
PROJECT COORDINATOR STELBET HOMES Project Management Services
Major project was the construction of the first 250 single family and apartment units for the town of Tumbler Ridge in northern British Columbia. Duties included: weekly travel between head office (Toronto) & site * specification writing * contractor & client liaison * progress reports for payment purposes * structural and C.M.H.C. inspections and reports. On-site Engineer for road & sewer reconstruction. Duties included: managing site staff of 4 * daily log and progress reports * surveying * inspecting * progress payment certification * public liaison on-site.
APARTMENT & HOUSE CONSTRUCTION
1982/09/01 – 1982/11/15
RESIDENT ENGINEER PERWIN ENGINEERING Consulting Engineers
ROAD & SEWER CONSTRUCTION
1982/06/16 – 1982/08/01 (Cranbrook, B.C.)
MECMAN ENGINEERING AND TESTING
Consulting Engineering company
Head office position reporting to the Senior Engineer. Responsible for several concurrent projects. Duties included: structural design of low-rise apartment buildings * design of road, drainage, & sewer works * field investigations for water exploration and sewage treatment projects on local Native Indian Reserves. * Laid off when company folded during recession.
Branch office position reporting to the Owner/Administrator of the company and managing a staff of 16 on 6 job sites. Duties included all phases of the operation: promotional work * contract estimation & bidding * client liaison * contract administration * design * field investigations * materials testing * surveying * inspections * spec. writing * invoicing & collection. Branch closed during '82 recession. Opened branch office and, through solicitations and presentations to City Council and area businesses, secured enough work to require expanded quarters and staff the next summer. * Branch finances went from "in the red" to solidly "in the black". Site representative for construction of 300-foot clean coal silo and rail loading facility. * Monitoring of tailings pond seepage reclaim wells. * Design and supervision of site drainage improvements and road repairs. * Supervision of services provided at 300-man construction camp. * Contractor liaison. * Progress payment approvals.
ROAD, SEWER, SUBDIVISION, APARTMENT DESIGN PROJECT PLANNING & DESIGN,
CONTRACT TENDERING, SURVEYING & LAYOUT, CONSTRUCTION INSPECTION, CONCRETE TESTING, NUCLEAR SOIL & ASPHALT DENSITY TESTING, PROGRESS REPORTS AND CERTIFICATION BLASTING, EXCAVATIN G, HAULING, CRUSHING, CLEANING, STORAGE, RAIL SHIPMENTS
1981/05/01 – 1982/06/15 (Sparwood, B.C.)
ACTING BRANCH MANAGER
1980/05/01 – 1981/04/30 (Fernie, B.C.)
1979/04/01 – 1980/04/30 (Elkford, B.C.)
FORDING COAL LTD.
Open Pit Coal Mine
I am looking for long term membership in a group of targeted, focused, dedicated professionals committed to demonstrated leadership and sustainable manufacturing excellence In North America.
My public profile and resume are available at http://www.linkedin.com/in/andymacphee www.qualitymanager.ca www.andymacphee.com www.andymacphee.ca A.R. (Andy) MacPhee P.Eng. email@example.com firstname.lastname@example.org
Brampton, Ontario CANADA