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Patient Satisfaction Equals to 30% More Income! by medicalbillers

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Improving patient satisfaction can significantly help enhance profitability & revenue by - reducing malpractice claims, increasing referrals, increasing patient volumes and consequently lowering risk.

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End to End Medical Billing Solutions




                        Patient Satisfaction Equals to 30% More Income!
         Improving patient satisfaction can significantly help enhance profitability & revenue by - reducing
         malpractice claims, increasing referrals, increasing patient volumes and consequently lowering risk.


                                             According to Industry Standards:

                     Patient dissatisfaction can lead to patient’s willingness to recommend or return
                     dropping anywhere between 30% - 50%.

                     Organizations with consistently high levels of patient satisfaction are among the
                     most financially successful.




              Numerous studies prove that satisfied patients are loyal patients which in turn increases
                                                     revenue-

              • In a study 1% standard deviation in the quality score resulted in a 2% increase in operating margin
              • Another study depicted that approx. 30% of variance in profitability can be attributed to patient
                 perceptions of the quality of care & satisfaction



           Patient experience can be enhanced by identifying problems which seriously impact the bottom line.

                     Determining the four main Causes of patient dissatisfaction

                 • Adverse medical outcome to patient especially when not well educated on the
                     potential risks
                 • Inadequate communication, unresponsiveness, or provision of information with the
                     patient
                 • Patient finds difficulty while gaining access to care
                 • Patient incurs poor treatment by administrative staff



               Patient satisfaction measurement identifies opportunities to better meet the needs of patients.




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                                              Copyright ©-2011 M.D.C.P. All Rights Reserved.
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                                                                                                http://www.medicalbillersandcoders.com
End to End Medical Billing Solutions


         How to enhance patient service to increase Revenue & Profitability at your practice?

              • Develop the ability of the front-line staff to respond well to the patient’s top four to six problems.
              • Fix processes and proactively ensure patient education to prevent the top four to six problems.
              • After executing effective response processes (Step 1), aggressively elicit complaints.
              • Strive to create a highly visible Patient Relations function at the practice.



                 Enhance the bottom line via improved loyalty, word-of-mouth marketing, & risk reduction.

         Why patient satisfaction? Physicians should immediately put these measures into practice especially as:

              • Patients today are well informed and with access to not only more options, but are also taking an
                active role in their health education, planning and decision making
              • Additionally Hospitals and Home Health agencies already have a percentage of their CMS
                reimbursement dependent upon patient satisfaction benchmarks

         However doctors in order to enhance patient satisfaction need to first ensure availability of time, but with
         the new regulations demanding increased patient care and implementation of new technologies -
         providers may find it difficult to find the time.

         An experienced medical billing service can easily help assist providers in implementing new technologies &
         regulations, improve the patient satisfaction score plus efficiently handle the medical billing process.


         Ensuring Patient satisfaction with MBC…

         MBC’s medical billers and coders besides offering specialized medical billing services, with their in-depth
         industry knowledge also help in following these steps to achieve high levels of patient satisfaction -

                 • Assistance in measuring &analyzing the physician’s current state of operations.


                 • Help determine areas of improvement as perceived by the patients.


                 • Help identify areas of concern in order to develop & implement customized
                     solutions.




                                  Significant benefits reaped by our clients in the past include:




                                                www.medicalbillersandcoders.com
                                               Copyright ©-2011 M.D.C.P. All Rights Reserved.
                                                                                                                Page 2 of 3
                                                                                               http://www.medicalbillersandcoders.com
End to End Medical Billing Solutions


                     Patient                      Getting a new customer is on average 5 times more
                     Retention                    expensive than retaining current customers.

                     Word-of-Mouth                Reducing negative experiences by implementing
                     Advertising                  patient satisfaction strategies to maintain and grow
                                                  the client base.

                     Reduced                      Poor communication is the prime reason for most
                     Malpractice                  patients filing a malpractice suit. In case of inevitable
                     Costs                        mistakes patients are more forgiving if their healthcare
                                                  provider has atleast met their basic expectations.




                                           With MBC as your billing partner acquire




                  Increased                        Improved
                                                                                          Improved
                  Patient              +           Market                  +              Performance
                  loyalty                          Presence


                                                   Higher
                                       =           revenues!




                                              www.medicalbillersandcoders.com
                                              Copyright ©-2011 M.D.C.P. All Rights Reserved.
                                                                                                               Page 3 of 3

								
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