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Volume 28 No. 3 September, 2012 2012 IBM Retail User Group Conference Overview By Akadius Berry, Toshiba Global Commerce Solutions Over 425 participants attended this year’s IBM Retail the USA. IRUG engaged industry experts to User Group (IRUG) 35th Conference, held in Las Vegas, develop a program not only for the 2012 NV on May 20 -23, 2012, including many of retail’s conference, but put together the resources to leading association of U.S. and international IBM retail address this challenging issue with a Focus systems users, and IBM retail solution providers. The Group to assist the IRUG retail membership conference delivered the latest education, experiences for years to come.” and information in key areas of mobility and mobile payments, EMV for the USA, couponing, delivering a The annual conference brought together an impressive compelling customer experience and challenges in spe- group of retail professionals and featured key note cialty retailing – all focused on the theme, “Keeping Pace presentations by leading retailers and industry experts with Retail Evolution. including: Here are just a few of the many positive comments from 1 IBM Retail Store Solutions CEO Steve Ladwig, the Conference: who outlined IBM executive perspectives. 1 “The 35th annual conference marked my first 2 Peter Hazlehurst, Google’s global head of pay- year as president of IRUG, and I was pleased ments, product management, who described the that we adhered to IRUG’s mission to provide future of mobile payments. members the networking partnership for the 3 John Rohland, BJ’s Wholesale Club’s AVP club sharing of information, experiences and best systems, who discussed evolution of the coupon practices; enabling the advancement of retail in 2012 and beyond. solutions to solve our common business 4 Jim Clendenen, Harris Teeter’s chief information problems,” said Ron Ferri, President of IRUG. officer, who focused on developing compelling “In addition to maintaining our 35 years of customer experience and technology. traditional - best in industry standards, we 5 Daniel L. Hopping, Next Retail Group’s president added value for our membership with the and CEO, who talked about the future of social focus on EMV and the new technical educa- network communities. tion as well as introducing a focus on spe- cialty retailers”. In addition to main tent presentations, the conference 2 Steve Braceland, CEO and President, STJ offered two super sessions and 34 elective sessions. Retail said, “I was pleased with the way IRUG addressed the need for retailer education with the industry announcements regarding Chip & Pin Technology and the adoption of EMV in (Continued on page 3) Message from the President Thank you to everyone who continue to bring you all of the latest breaking news attended and participated in the regarding EMV. We have formed a steering committee of 35th annual conference in Las retail members to help guide and plan future meetings. Vegas. With over 425 in atten- The next meeting will be held on October 11 & 12 in dance, this was the most suc- Raleigh, NC. The steering committee has an agenda cessful conference to date. The packed full of the latest information, timelines, tasks, board of directors are already roadmaps, white papers, and best practices as recom- hard at work making plans for mended by retailers who have been through the migra- the next year’s conference tion. You don’t want to miss this informative meeting, so, which will be held April 21st plan to attend now. through April 24th in Anaheim California so be sure to save IRUG introduced a Technical Education Series at the the date on your calendar! 35th conference. Many of you that I spoke with thought that the series was a huge benefit to you and your Last May, Karen Paramore of Pier 1 Imports retired from organization. I am happy to say that 18 members com- the IRUG board after 20 years of service. I would like to pleted 3 or more of the sessions and received a diploma. thank Karen for all of the time that she devoted to the Since this series was so successful, we are planning to group over those years. The board will miss Karen’s conduct the same series via webinar. The webinars will wisdom, insight, and her willingness to jump in and help be open to any employee of any retailer who is an IRUG with any task. We wish Karen all of the best with her member. The session would be great for Help Desk future endeavors and hope to see her at future confer- employees, new hires, or anyone who could benefit from ences. receiving more knowledge. Look for more information in the near future on when the sessions will be held and how We are always on the search for individuals who would to sign up. like to serve on the board. Candidates must have a strong passion to carry on the tradition of the group while For over 35 years the strength of the IBM Retail User bringing new ideas to help us to continue to grow. If you Group conference has been the relevance of topics, the would like more information, or are interested in joining quality of education received, the quality of presenta- the board, please reach out to any board member or our tions, the professionalism of our speakers, and the administration office via phone at 440-238-5880, or via opportunity to network with our peers. The board is hard email at firstname.lastname@example.org. at work, preserving these strengths, and planning the agenda for the 36th annual conference. Please get your It is now official! The transition of the RSS business to budget requests in soon, and plan to join us for another Toshiba TEC has been completed for the US, Canada, can’t miss retail event! Mexico, and Australia, and a new company — Toshiba Global Commerce Solutions, Inc. — has been formed. 36th Annual Conference As stated in the past, the user group will continue to exist, April 21 - 24, 2013 will continue to grow, and will remain the must-attend retail event of the year. We are currently in the process Marriott Anaheim <http:// of finalizing our new name and logo. We will be announc- www.marriottanaheimhotel.com/> ing the changes shortly, so stay tuned. Anaheim, CA EMV is one of the biggest projects that we as retailers are going to face over the next 2 to 3 years. At the conference We hope that you enjoyed and benefited from the 2012 in May, IRUG introduced the first ever EMV Focus Group conference and hope to see you again in April. for retailers. The inaugural meeting set out on a mission to begin educating our retailers on what EMV is, why it is Best Regards, recommended that each of our companies implement it, Ron Ferri, President and what the tasks and timelines for each will be. This IRUG meeting was a huge success. As a result, IRUG will 2 2012 IBM Retail User Group Conference Overview (continued from page 1) Super Sessions Elective Sessions A total of thirty Elective Sessions were presented by Retail Members, Associate Members, and IBM, ad- dressing a large spectrum of topics of interest selected in a survey of the membership. Topics included mobility, sessions on payment, marketing and strategy, store infrastructures, digital couponing, outsourcing, scanning technologies and standards as well as IBM topics on modular self checkout, loss prevention, dynamic store merchandising, loyalty solutions, research in retail, smarter consumer research, smarter checkout and more. Birds of a Feather sessions - Lunch & Learn: 1. Not Just Another Channel: Transforming Stores In addition to the standard presentations “Birds of a in a Cross-channel World: Feather” sessions were held during lunch, Retailers and This Super Session focused on cross channel innova- associates gathered at pre assigned tables for informal tions happening in the store and was hosted by John discussions relating to pre-determined topics, a tradi- Gaydac, VP of WW Retail Store Solutions Sales at IBM. tional favorite of the group. The 2012 topics included; This panel included Raymond Auger, VP Retail Sys- Coupon Fraud, Techie Talk, Security, Mobile and Alter- tems, CVS Caremark; Brian Kilcourse, Managing Part- nate Payments, Cloud and IBM Feedback. ner, RSR Research and Tadd Wilson, Strategy Consultant, IBM. Focus Groups The Conference also continued its tradition of offering in- 2. The Challenges Facing Specialty Retailers: depth Focus Groups with its IBM POS Application and This Super Session focused on how specialty retailers Self Checkout Focus Groups, held immediately following can transform their stores to enable a more personalized the conference and attracting strong attendance. cross channel shopping experience, and was hosted by IBM’s Ken Duffy, Marketing Manager. The panel in- cluded Gene Cornell, President, Cornell-Mayo Associ- ates, Marty Dempsey, VP of IT, J. Crew, Kelly Hewitt, VP Store & Corporate Systems, Stage Stores, Inc. and Eileen Mahoney, Group VP Retail Technology, PVH Group. Mark Your Calendar 3. The Mobile Customer and Connectivity Is Reshaping the Retail Industry and how Retailers 36th Annual Conference stay Competitive: This Super Session, was hosted by Frank Riso, Sr. April 21 - 24, 2013 Director, Global Lead Retail Industry at Motorola. This Anaheim, CA inter-active panel of industry experts included Dennis E. Blankenship, Managing Principal, Retail, Verizon Enter- prise Solutions, Richard E. Mader, Executive Director, at the Anaheim Marriott ARTS, Andrew B. Morris, Director, Market Platform Dynamics, Don Kingsborough, Vice President of Retail for more information visit us at Services, PayPal and Will Roche, Senior Vice President, www.IBMretailug.org Raymark. 3 IRUG’s EMV Fall Focus Group Meeting October 11 – 12, 2012 in Raleigh, NC. Hello Fellow IRUG Members! So please take a moment and register to join us in October and find out what you need to know in order to You know, if there’s anything that remains constant, it’s plan and implement EMV payment technology in your CHANGE! And speaking of change, the migration to company. I look forward to seeing you there! http:// EMV payment technology poses significant changes www.ibmretailug.org/ and challenges to US Retailers. Kelly Hewitt But take heart! With the proper planning and early EMV Focus Group Chairman preparation, Retailers can develop and implement the required EMV changes successfully. However, Retail- ers need to act now! To help Retailers meet these challenges, the IRUG EMV committee members (retail members from Scheele Inc., Wakefern, PVH Corp, GFS, Stage Stores Inc., Walgreens, and Giant Eagle) have been working to provide a second IRUG-EMV Retailer focus group meeting and workshop October, 11 – 12, 2012 in Raleigh, NC at the North Raleigh Hilton. Successful migration to EMV payment technology will require close partnerships between the Retailer, Acquirer, PIN pad provider and Software provider. Retailers will need to identify and establish a clear understanding of the changes related to each area of their payment system. In some cases, new hardware equipment, such as PIN pads, may be required in addition to software changes. Careful planning now will help Retailers de- velop a work plan and timeline accordingly. The IRUG EMV Focus Group is working to help Retailers with this endeavor. Become a Member Topics to be covered at the October meeting will include a deep-dive session on the EMV Roadmap, panel Retail Membership Annual Dues: $195 discussions with PIN pad vendors, Acquirers and Brands, a Lessons Learned discussion, Q & A with the Stake- Associate Membership holders and an introduction to mobile payments with IBM Business Partners EMV. Additionally, there will be exhibits by Stakeholders Annual Dues: $395 at the reception for individual discussions. Membership includes: • Access to member directory We’re very excited about the October EMV meeting and • Ability to pay dues online look forward to the information sharing and networking • Acess to forum that IRUG is known for. Think of the networking potential • Ability to register for conference online - where else can you find other Retailers, acquirers, PIN pad providers, Brands, Software providers in the same Apply online at room? www.IBMretailug.org 4 The Partner Pavilion IBM and Toshiba TEC create Toshiba Global Commerce Solutions — the world’s leading integrated in-store solutions company By Akadius Berry, Toshiba Global Commerce Solutions On April 17, 2012 IBM announced that Toshiba TEC, a prise and the store. Specifically, Toshiba Global Com- subsidiary of the Toshiba Group, would acquire IBM merce Solutions will deliver innovative and valued solu- Retail Store Solutions (RSS). The acquisition of opera- tions to meet the needs of tomorrow’s consumers, such tions in the United States, Canada, Mexico and Australia as: is now complete with “Toshiba Global Commerce Solu- 1 Seamless point of sale and store solutions that tions” as the new company name, and Steve Ladwig as power clients to delight the smarter consumer. President and Chief Executive Officer. A second “wave” 2 Store-to- store and cross-channel solutions that of closings will cover the remaining countries where the enabling consumers to perform in stores a full company conducts business and is expected to be range of transactions and interactions. completed in the fourth quarter. 3 Flexible, optimized solutions for individual stores, based on the retailer’s requirements and needs With the final closings, Toshiba Global Commerce Solu- for personalized customer service, that enhance tions becomes the world’s leading integrated in-store the evolving retail store environment. solutions company, uniquely positioned to deliver on a 4 Store solutions built on a store infrastructure with single promise — to give clients the power to delight their sustainable IT costs and reduced complexity via customers in every retailing interaction. shared data and common services that also eases pressure on IT staff across channels and Toshiba Global Commerce Solutions is currently fo- allows retailers to focus on other high-value cused on providing a smooth transition and business priorities. continuity with clients, business partners and other stakeholders, while also eagerly embracing opportuni- “We are especially pleased that the IRUG community is ties that leverage the joint 80 years of RSS and Toshiba embracing Toshiba Global Commerce Solutions,” states TEC retail industry expertise. The combined strength of John Gaydac, Executive VP, Global Sales and Profes- the two companies includes proven technology installed sional Services.” Our membership in IRUG helps sharpen in the top global retail establishments, industry recogni- our view of the retail landscape and enables us to hear tion for innovation and development leadership, as well and learn from some of the top minds in the business.” as world-class hardware, software, services, application solutions, and experienced people. Together with an extensive Business Partner commu- nity, Toshiba Global Commerce Solutions is looking Many synergies are derived from the transaction, such forward to making retail history. The National Retail as accelerating the development of new products and Federation (“NRF”) Big Show in January 2013 will be the sets of solutions which meet each region of the world’s “coming out party” with our new branding featured through- specific requirements. This includes expanding the go to out our main floor booth, meeting rooms, and a presence market capability and focus on segments such as spe- in the IBM and business partner booths. cialty and hospitality. Implementing Toshiba TEC’s proven “One Stop Solution” will help customers as they expand new store developments worldwide. It provides a sup- porting framework of services that range from planning to maintenance. Utilizing Toshiba TEC’s deep knowledge and expertise in the document solution business will help expand the printing solution business. I would suggest using the 1st 4 synergies in the FAQ # 54…and ordering the 2nd about partnering with IBM leads to this next paragraph. As an IBM Premier Business Partner for Smarter Com- “I believe our move to Toshiba TEC,” says Steve Ladwig, merce, the Smarter Commerce agenda is the very “will unlock amazing new possibilities for our clients – essence of Toshiba’s new thinking —in both the enter- and for shoppers everywhere.” 5 Social Media as a Retail Trend By Dan Hopping, Next Retail Group I believe that the primary trend in retail today is complexity. late is a losing proposition. My definition of social media Of course, in each of the last 40 years we complained in this case includes social networks, apps like ups(?) about how complex retail had become. The first electronic code lookup and mobile payments. POS systems in 1973 seemed unbelievably complex with telecommunications, scanning, price lookup, delayed Everyone seems to be trying to make money off social data maintenance, and such. Everything is relative. media and over two dozen companies are trying to get Each year brings new and more complexity than the rich by inserting themselves between the consumer and previous year and we seem to have fewer resources each the retailer on each sale. Since the consumer doesn’t year to deal with it. This year’s biggest complexity want to pay more to use the new technologies, that seems to revolve around the wired consumer. Pervasive means that these companies think the retailer should pay broadband, even to the phone, has caused a significant the fees. I’m not aware of any retailer who sees the modification in the consumer’s buying habits. Our humor in this. society is fast becoming centered on our mobile devices. Social networks like Facebook have evolved signifi- Many consumers use brick and mortar retailers such as cantly in a very short period. To take Facebook as an Best Buy as immersive catalogs, grilling the employees example – it took advantage of the recent advances in for information, handling the products and then buying consumer technology to build its user base to over 900 on-line to save the sales tax. They have much more million people. (There are only 300 million people in the information on products than the store employees and for US and that counts young children and the elderly.) Over many products, the store is not so important. I don’t think 425 million of these people are mobile users and new the store will ever be dead, but for some categories, it phones with cameras are helping to provide over 250 might be wounded. Amazon has an interesting business million photos to be uploaded to Facebook each day. model with Amazon Prime. For an annual fee, a person Think about that a minute - 250,000,000+ per day. I think can have ‘free’ second day delivery all year. Never mind Facebook’s problems started when they changed their that the fee eats up the savings for most people – the format, added too many ads and tried to make a lot of consumer has mentally unbundled the fee and thinks just money from their members. The games got old and the about the ‘free’ second day delivery. Emotion is still a novelty wore off. As I reported in May, I think Facebook major factor in the consumer’s mind and delivery to the will be displaced by the next big thing within two to three door in two days now beats going out to buy and dealing years. with traffic, gas prices and parking. Twitter has grown to over 500 million accounts and is And speaking of the consumer mind and emotion, I want adding about a million accounts each day. However the to talk about the rise of electronic social media commu- most popular tweets last spring were Lady Gaga and nities and how they have drastically increased retail Justin Bieber with a Japanese anime cartoon film getting complexity. Social communities seem to be in our DNA more tweets than the Superbowl. This kind of defines the and have been around since before we were living in audience. Even with that, Twitter is the most analyzed caves, but only in the last few years have our personal of the social media venues. Twitter is now letting communities and near infinite knowledge been con- marketers target ads to tweeters based on the interests stantly at our fingertips. We need approval and validation that are revealed in their tweets. I think this will hurt in real time and are getting this with mobile broadband Twitter in the long run the same way it hurt Facebook. and social media. Several studies have shown that this is not just a phenomenon of the well-to-do but of most LinkedIn has a following of only about 170 million (‘only’, consumers. Spending on social media has now passed he says) but is also going to more and more ads and you $10 billion. Studies show that people will give up movies, now must upgrade to Premium to get the most value. eating out, vacations and new personal items, but they This is an expense of $20 to $100 per month. will not give up their mobile devices and services. Consolidation of social media networks will continue as I’m calling this a trend that significantly increases com- plexity for the retailer just as the 1973 POS systems and scanning did because you have to deal with it and being (Continued on page 7) 6 Social Media as a Retail Trend (continued from page 6) companies buy each other up. The big boys seem to be • There will be exotic new software techniques competing by buying up companies that manage on-line available to make sense of this stuff. photos. With all this consolidation, who owns the • Payments will change dramatically and not the content? Some consumers mistakenly think they own way it looks right now. There will be much fallout the life that they have put on the Web for everyone to and most payments will happen on the mobile examine. But it is not clear which company owns the device. consolidated content. Who owns the Lightbox content • Retailers will need new metrics. and the Kodak Gallery content now that they have been • With everything cross referenced, privacy will be a purchased? By the way, who owns, or has access to, huge concern. What will who do with whose data? your data when your cloud vendor is sold or goes under? (Insurance companies, government agencies, political parties, employers, hackers, search All of this means that exabytes of data (that is a whole engines, retailers, marketers, manufacturers, etc.) bunch) are floating around to be analyzed and focused You no longer will own your life. advertisements will become much more pervasive on • At some point, surely there will be some push every mobile device. Billions of dollars will be spent on back from the consumer. analyzing this data and even more billions will be spent on delivering customized messages to the consumer. What can you do about this new world coming? All you This also means that retailers will need departments just have to do is do all the right things and do them right. to manage this focused messaging. You can stay involved with the International Retail User I would like to make a few predictions on factors that will Group to keep ahead of the pack. IRUG has been the affect retailers over the next five to ten years: advance warning system about most of the changes that • Photos being uploaded will change to videos being have led and plagued retail for 36 years. IRUG has uploaded. This means significantly more data provided the perspective and detailed road maps to keep storage will be required and new software needed you on track with fewer project cost overruns as new to analyze the videos. technologies and techniques have arrived. EMV and • ‘The internet of things’ means that more and more mobile wallet are the current retail pain points and IRUG devices will be brought on line and connected to is on top of them with the EMV Focus Group. Get the internet. Devices will be smaller, cheaper, involved and stay involved to be forearmed and minimize and faster. the pain. • The Internet will get an order of magnitude faster. • Devices are starting to have more ‘personality’. As the devices start to ‘understand’ the owner, the possibilities for one to one marketing become endless. Dr. Martha Rodgers and Don Peppers were just ahead of their times. • Apps will be interactive and able to negotiate for the consumer. • On-line devices are becoming context and location aware. Augmented reality for location, voice and text with face and voice recognition is now Connect with us on available and becoming less expensive every month. These will allow much more efficient local marketing. • Predictive analytics will become the standard of business intelligence. Big Data of hundreds of petabytes will be the norm. It’s not just about what the consumer has been doing but what will the consumer do today and what will she do tomorrow. 7 2012 Exhibitors Thank You Sponsors 4690World, LLC The Officers and Board of Directors of the IBM Retail ACI Worldwide User Group wish to express its sincere appreciation to Agilysys, Inc. the following companies for their sponsorship of activi- Applied Data Corporation (ADC) ties at the 2012 Annual Conference. Balance Innovations, LLC 4690World, LLC Bizerba North America ACI Worldwide Clarity Commerce Agilysys, Inc. Connie Driscoll Associates Cornell-Mayo Associates Balance Innovations Datalogic ADC Bank of America Merchant Services, LLC DataMax Systems Solutions Bizerba Direct Source, Inc. Clarity Commerce DLI Cornell-Mayo Associates EDJ Enterprises, Inc. DataMax System Solutions EMV Group Direct Source, Inc. ACT Canada Equinox Payments, LLC Bank of America Merchant Services, LLC IBM Corporation Ingenico Ingenico MasterCard MasterCard Worldwide STJ Retail MEI Vantiv Mikropis Holding VISA Inc. Motorola Solutions, Inc. ENS-Engineered Network Systems Inc. QVS Software, Inc. Epson America, Inc. Radius-Solutions Equinox Payments Retail Tech Inc. EXTOL International SAM Group Fujitsu America Inc. Seamark International, LLC Google Source Communications, LLP Granite Telecommunications Spencer Technologies Honeywell Synthesis Retail Solutions IBM Corporation STJ Retail Ingenico TDX Tech Intelligent Clearing Network (ICN) Vantiv MEI Visa Inc. Mikropis Holding Zebra Technologies Motorola Solutions, Inc. PAX Technology, Inc. PayPal PCMS QVS Software, Inc. Retail Tech Inc. Retail Technologies, Inc. Retalix USA SAM Group, Inc. Seamark International, LLC Source Communications, LLP Spencer Technologies TDX Tech Trevarian Portal LLC VeriFone, Inc. Zebra Technologies 8 BI-LO, LLC, and Balance Innovations Awarded the 2012 IBM Retail User Group Retail Innovation Award The IBM Retail User Group announced BI-LO, LLC as and Tennessee, employing approximately 16,995 people. the winner of the 2012 Retail Innovation Award. This Founded in 1961, the company provides shoppers prestigious award was presented at the User Group’s substantial savings without sacrificing quality or 35th annual conference in Las Vegas, NV - May 20 -23, freshness through its BI-LO BONUSCARD® and other 2012. The Innovation Award carries special meaning exclusive programs. A committed corporate citizen, BI- because the winner is chosen by the winner’s peer group LO has donated more than $58 million through its BI-LO – the membership of the IRUG organization. The inno- Charities efforts to organizations across the company’s vative solution provider, Balance Innovations, was also footprint since 1983. For more information, visit www.bi- honored with the 2012 Retail Solution Innovation Award. lo.com. The Project enabled BI-LO to implement back office check conversion, vbEPIX in its 206 store locations. The goals were to reduce bank and check processing fees at the store and corporate, streamline processes, reduce cash office hours and reallocate labor to improve service at the front end. The award recognizes a retail member and their solution provider with an innovative solution that demonstrates a sustainable competitive advantage through the appli- cation of a unique, not easily copied process, business model or software. The solution provider for the winning retailer is also honored with a Retail Innovation Award. Innovation has been driving competitive advantage in retail; however, in these times of rapid change it has never been more important. About Balance Innovations Judging criteria is based on creativity and uniqueness Balance Innovations is the leading provider of reconcili- with the ability to enhance retail: consumer experience, ation and cash office management solutions for the reducing the cost of doing business, speed up the retail industry. Our leading-edge, customizable solu- processes and achieving a competitive advantage. “We tions integrate seamlessly with existing POS technolo- are honored to have our project chosen as the innovation gies to simplify and improve retailers’ cash office of the year,” said Gail Moore, senior manager for management operations. Balance Innovations’ premier customer service and store support with BI-LO. “BI-LO product, VeriBalance, is a software solution that is is seeing the benefits of vbEPIX and it is great to see the helping retailers across the United States and Canada project recognized by the IBM Retail User Group.” increase profitability and improve operations by reduc- ing labor, bank fees and shrink while standardizing and The IBM Retail User Group Board of Directors also enforcing best practices and corporate policies. Other congratulates hmv Canada Ltd. and its solution provider products include: vbEPIXTM, an electronic check pro- STJ Retail - Verizon Wireless - and Ahold USA, Inc cessing solution; vbForecastTM, a cash forecasting along with its solution provider Vertex, Inc. for being product; and vbScoutTM, a self-checkout management selected finalists’ for the 2012 “Retail Innovation Award”. tool. Customers range from independent grocers to Fortune 50 retailers. www.balanceinnovations.com About BI-LO, LLC Headquartered in Mauldin, S.C., BI-LO operates 206 supermarkets in North Carolina, South Carolina, Georgia 9 2012 Conference Attendees 4690World, LLC Godiva Chocolatier, Inc. Ping Mobile AccessVia Google Inc. PVH Corp. ACI Worldwide Granite Telecommunications QVS Software, Inc. ACT Canada & IS CAN Grocery Outlet Inc. Radius-Solutions Agilysys, Inc. GS1 US Raymark AHOLD USA HAC, Inc. Retail Tech Inc. AKTIO S.A. Harmons Grocery Retail Technologies, Inc. Alex Lee, Inc. Harris Teeter, Inc. Retail TouchPoints Almacenes Exito HMV Canada Inc. Retalix USA Applied Data Corporation (ADC) Honeywell Rice Food Markets Arrow ECS Hy-Vee, Inc. RxCare Plus Pharmacies Balance Innovations, LLC IBM Brazil Safeway, Inc. Bank of America Merchant IBM Chile SA SAM Group, Inc. Services, LLC IBM Colombia ScanSource Bed Bath & Beyond IBM Corporation Scheels, Inc. Bizerba IBM Switzerland SCOPIX BJ’s Wholesale Club, Inc. IKEA Seamark International, LLC Boston Retail Partners Illinois Wholesale Source Communications, LLP Canadian Tire Corporation Ingenico Spartan Stores, Inc. Limited Inmar Spencer Technologies Cash Register Services, Inc. inStream Media Stage Stores, Inc. Catalina Marketing Intelligent Clearing Network Starbucks Coffee Corporation Certified Retail Solutions (ICN) Starmount CGI J Crew STCR Business Systems, Inc. Clarity Commerce Kinney Drugs, Inc. STJ Retail Colsibsidio Kohl’s Department Stores Store Systems Technology, Inc. Connie Driscoll Associates LineaDatascan Synthesis Retail Solutions Conn’s Lodestar Solutions TDX Tech Cornell-Mayo Associates Ludwig Goertz GmbH Tech Global Partners Cost Plus World Market Market Platform Dynamics tekservePOS Costco Wholesale MasterCard Worldwide The Fresh Market Coupons.com MEI The Kroger Co. Cunningham Electronics Mikropis Holding The Markets, LLC Corporation Mills Fleet Farm Torex CVS Caremark Motorola Solutions, Inc. Trevarian Portal LLC Datalogic ADC Next Retail Group Tyco Electronics DataMax System Solutions North Country Business United Cash Register Datatrend Technologies, Inc. Products USDA Food and Nutrition Ser- DeCA North State Grocery vice Direct Source, Inc. PAX Technology, Inc. Vantiv DLI PayPal VeriFone, Inc. EDJ Enterprises, Inc. PCMS Verizon ENS-Engineered Network Pier 1 Imports Vertex, Inc. Systems, Inc. Piggly Wiggly Carolina Co. Visa Inc. Epson America, Inc. Von Maur Equinox Payments, LLC Wakefern Food Corporation Fiesta Mart Inc. Walgreen Co. Foodland Super Market, Ltd. Wal-Mart Stores, Inc. Fred’s Inc. Wegmans Food Markets, Inc. Fujitsu America Inc. WIC Direct System GFS Marketplace Woodman’s Food Market Giant Eagle, Inc. Y Yamada SA GK Software AG Zebra Technologies 10 Thank You Speakers The Officers and Board of Directors of the IBM Retail User Group wish to express its sincere appreciation to the following individuals for volunteering to be a presenter at the 2012 Annual Conference. Casey Adams, SCOPIX Sue Knotts, Wakefern Food Corporation Tudor Andronic, Bizerba Steve Ladwig, IBM Corporation Raymond Auger, CVS Caremark Cathy Lasser, IBM Corporation Mary Grace Bateman, IBM Corporation Eileen Mahoney, PVH Group Dennis E. Blankenship, Verizon Oliver Manahan, MasterCard Worldwide Jeff Boyle, 4690World, LLC Scott McArthur, Walgreens Stephen Braceland, STJ Retail Erin McBride, USDA Food and Nutrition Service Lori Bratcher, IBM Corporation Andrew B. Morris, Market Platform Dynamics Gregory Burch, Ingenico Ken Morris, Boston Retail Partners Derrick Carpenter, Bank of America Derek Osterhoudt, IBM Corporation Lloyd Cato, VISA, Inc. Shannon Pardue, Harris Teeter, Inc. Michael Chall, VISA, Inc. Hollis Posey, Next Retail Group, LLC Jerry Rightmer, Starmount Frank Riso, Motorola Solutions, Inc. Will Roche, Raymark John Rohland, BJ’s Wholesale Club, Inc Pamela Samaniego, Catalina Marketing Ross Snailer, VISA, Inc. John Staul, Solutions Engineer, Ahold USA Russell Strickland, MEI Brian Taylor, IBM Corporation Richard E. Thibedeau, Intelligent Clearing Network Jim Clendenen, Harris Teeter, Inc . Mike Timmers, PCMS Eugene Cornell, Cornell-Mayo Associates Erik Vlugt, VeriFone Systems, Inc. PK Do, IBM Corporation Patty Walters, Vantiv LLC Erin Dorshorst, IBM Corporation Peggy Weavil, IBM Corporation Scott Duby, IBM Global Retail Industry Solutions Rob Weisz, Bizerba North America Ken Duffy, IBM Corporation Mary Wilson, GS1 US Cory Evans, Vertex, Inc. Tadd Wilson, IBM Corporation Martine Frobisher, HMV Canada John Gaydac, IBM Corporation Kirk Goldman, IBM Corporation Peter Harris, IBM Corporation Peter Hazlehurst, Google Michael Hess, Tech Global Partners Kelly Hewitt, Stage Stores, Inc. Bob Hoblit, WIC Direct System 2013 Exhibit Registration Dan Hopping, Next Retail Group William “Jamie” Jamieson, Spencer Technologies The 2013 Exhibitor Information, Floor Plan, and Registra- Joe Janick, MEI tion Forms are now available on the web site at www.ibmretailug.org. Register early, download the form Catherine Johnston, ACT Canada and reserve your space for the 36th Annual Conference Brian Kilcourse, RSR Research in Anaheim, CA. Don Kingsborough, PayPal 11 Board of Directors Ron Ferri: President Scott Krienbring: Director Frank Riso: Associate Liaison Giant Eagle, Inc. Kohl's Department Stores Motorola Solution, Inc. (412) 967-4643 (262) 703-1334 (631) 738-4004 email@example.com scott.krienbring@Kohls.com Frank.Riso@motorolasolutions.com Steve Biccum: Secretary/Treasurer John Rohland: Director John Gaydac: Toshiba Liaison Retail Tech Inc. BJ’s Wholesale Club, Inc. Toshiba Global Commerce Solutions (877) 202-0759 (774) 512-6598 (919) 486-3622 firstname.lastname@example.org email@example.com firstname.lastname@example.org Deb Jones: VP Administration Joseph Sheldon: Director Akadius Berry: Toshiba Liaison IRUG AHOLD USA Toshiba Global Commerce Solutions (440) 238-5880 (717) 240-5553 (214) 281-8525 email@example.com firstname.lastname@example.org email@example.com Myron Castleberry: Director Jeff Boyle: Associate Liaison Bill Watson: Toshiba Liaison HAC, Inc. 4690 World Toshiba Global Commerce Solutions (405) 290-3451 (248) 651-6200 x300 (919) 486-3170 firstname.lastname@example.org email@example.com firstname.lastname@example.org Kathy Forringer: Director Steve Braceland: Associate Liaison Erv Jones: Director of Logistics Godiva Chocolatier, Inc . STJ Retail IRUG (610) 988-6188 (905) 851-6600 (330) 310-2866 Kathy_Forringer@godivachoc.com email@example.com firstname.lastname@example.org Bryan Hull: Director Dan Hopping: Professional Liaison Spartan Stores, Inc. Next Retail Group (616) 878-8641 (919) 848-1441 email@example.com firstname.lastname@example.org Call for Board of Directors Candidates Do you have a desire to serve as a director for the IRUG? The Nominating Committee will be selecting a slate of individuals to run for the Board of Directors at the 2013 Conference. Although many directors come from our volunteer ranks, the main requirement to be a director is good business sense and relevant experience with the User Group or similar businesses or organizations. A director is responsible for strategic planning in the areas of policy and administration where it relates to IBM Retail User Group activities and organization. If you are interested in running, or know someone who you think would be a good candidate, please contact Deb Jones at email@example.com. 12
"2012 IBM Retail User Group Conference Overview"