Volume 28 No. 3
2012 IBM Retail User Group
By Akadius Berry, Toshiba Global Commerce Solutions
Over 425 participants attended this year’s IBM Retail the USA. IRUG engaged industry experts to
User Group (IRUG) 35th Conference, held in Las Vegas, develop a program not only for the 2012
NV on May 20 -23, 2012, including many of retail’s conference, but put together the resources to
leading association of U.S. and international IBM retail address this challenging issue with a Focus
systems users, and IBM retail solution providers. The Group to assist the IRUG retail membership
conference delivered the latest education, experiences for years to come.”
and information in key areas of mobility and mobile
payments, EMV for the USA, couponing, delivering a The annual conference brought together an impressive
compelling customer experience and challenges in spe- group of retail professionals and featured key note
cialty retailing – all focused on the theme, “Keeping Pace presentations by leading retailers and industry experts
with Retail Evolution. including:
Here are just a few of the many positive comments from 1 IBM Retail Store Solutions CEO Steve Ladwig,
the Conference: who outlined IBM executive perspectives.
1 “The 35th annual conference marked my first 2 Peter Hazlehurst, Google’s global head of pay-
year as president of IRUG, and I was pleased ments, product management, who described the
that we adhered to IRUG’s mission to provide future of mobile payments.
members the networking partnership for the 3 John Rohland, BJ’s Wholesale Club’s AVP club
sharing of information, experiences and best systems, who discussed evolution of the coupon
practices; enabling the advancement of retail in 2012 and beyond.
solutions to solve our common business 4 Jim Clendenen, Harris Teeter’s chief information
problems,” said Ron Ferri, President of IRUG. officer, who focused on developing compelling
“In addition to maintaining our 35 years of customer experience and technology.
traditional - best in industry standards, we 5 Daniel L. Hopping, Next Retail Group’s president
added value for our membership with the and CEO, who talked about the future of social
focus on EMV and the new technical educa- network communities.
tion as well as introducing a focus on spe-
cialty retailers”. In addition to main tent presentations, the conference
2 Steve Braceland, CEO and President, STJ offered two super sessions and 34 elective sessions.
Retail said, “I was pleased with the way IRUG
addressed the need for retailer education with
the industry announcements regarding Chip &
Pin Technology and the adoption of EMV in
(Continued on page 3)
Message from the President
Thank you to everyone who continue to bring you all of the latest breaking news
attended and participated in the regarding EMV. We have formed a steering committee of
35th annual conference in Las retail members to help guide and plan future meetings.
Vegas. With over 425 in atten- The next meeting will be held on October 11 & 12 in
dance, this was the most suc- Raleigh, NC. The steering committee has an agenda
cessful conference to date. The packed full of the latest information, timelines, tasks,
board of directors are already roadmaps, white papers, and best practices as recom-
hard at work making plans for mended by retailers who have been through the migra-
the next year’s conference tion. You don’t want to miss this informative meeting, so,
which will be held April 21st plan to attend now.
through April 24th in Anaheim
California so be sure to save IRUG introduced a Technical Education Series at the
the date on your calendar! 35th conference. Many of you that I spoke with thought
that the series was a huge benefit to you and your
Last May, Karen Paramore of Pier 1 Imports retired from organization. I am happy to say that 18 members com-
the IRUG board after 20 years of service. I would like to pleted 3 or more of the sessions and received a diploma.
thank Karen for all of the time that she devoted to the Since this series was so successful, we are planning to
group over those years. The board will miss Karen’s conduct the same series via webinar. The webinars will
wisdom, insight, and her willingness to jump in and help be open to any employee of any retailer who is an IRUG
with any task. We wish Karen all of the best with her member. The session would be great for Help Desk
future endeavors and hope to see her at future confer- employees, new hires, or anyone who could benefit from
ences. receiving more knowledge. Look for more information in
the near future on when the sessions will be held and how
We are always on the search for individuals who would to sign up.
like to serve on the board. Candidates must have a strong
passion to carry on the tradition of the group while For over 35 years the strength of the IBM Retail User
bringing new ideas to help us to continue to grow. If you Group conference has been the relevance of topics, the
would like more information, or are interested in joining quality of education received, the quality of presenta-
the board, please reach out to any board member or our tions, the professionalism of our speakers, and the
administration office via phone at 440-238-5880, or via opportunity to network with our peers. The board is hard
email at email@example.com. at work, preserving these strengths, and planning the
agenda for the 36th annual conference. Please get your
It is now official! The transition of the RSS business to budget requests in soon, and plan to join us for another
Toshiba TEC has been completed for the US, Canada, can’t miss retail event!
Mexico, and Australia, and a new company — Toshiba
Global Commerce Solutions, Inc. — has been formed. 36th Annual Conference
As stated in the past, the user group will continue to exist, April 21 - 24, 2013
will continue to grow, and will remain the must-attend
retail event of the year. We are currently in the process Marriott Anaheim <http://
of finalizing our new name and logo. We will be announc- www.marriottanaheimhotel.com/>
ing the changes shortly, so stay tuned.
EMV is one of the biggest projects that we as retailers are
going to face over the next 2 to 3 years. At the conference We hope that you enjoyed and benefited from the 2012
in May, IRUG introduced the first ever EMV Focus Group conference and hope to see you again in April.
for retailers. The inaugural meeting set out on a mission
to begin educating our retailers on what EMV is, why it is Best Regards,
recommended that each of our companies implement it, Ron Ferri, President
and what the tasks and timelines for each will be. This IRUG
meeting was a huge success. As a result, IRUG will
2012 IBM Retail User Group Conference Overview
(continued from page 1)
Super Sessions Elective Sessions
A total of thirty Elective Sessions were presented by
Retail Members, Associate Members, and IBM, ad-
dressing a large spectrum of topics of interest selected
in a survey of the membership. Topics included mobility,
sessions on payment, marketing and strategy, store
infrastructures, digital couponing, outsourcing, scanning
technologies and standards as well as IBM topics on
modular self checkout, loss prevention, dynamic store
merchandising, loyalty solutions, research in retail,
smarter consumer research, smarter checkout and more.
Birds of a Feather sessions - Lunch & Learn:
1. Not Just Another Channel: Transforming Stores In addition to the standard presentations “Birds of a
in a Cross-channel World: Feather” sessions were held during lunch, Retailers and
This Super Session focused on cross channel innova- associates gathered at pre assigned tables for informal
tions happening in the store and was hosted by John discussions relating to pre-determined topics, a tradi-
Gaydac, VP of WW Retail Store Solutions Sales at IBM. tional favorite of the group. The 2012 topics included;
This panel included Raymond Auger, VP Retail Sys- Coupon Fraud, Techie Talk, Security, Mobile and Alter-
tems, CVS Caremark; Brian Kilcourse, Managing Part- nate Payments, Cloud and IBM Feedback.
ner, RSR Research and Tadd Wilson, Strategy Consultant,
IBM. Focus Groups
The Conference also continued its tradition of offering in-
2. The Challenges Facing Specialty Retailers: depth Focus Groups with its IBM POS Application and
This Super Session focused on how specialty retailers Self Checkout Focus Groups, held immediately following
can transform their stores to enable a more personalized the conference and attracting strong attendance.
cross channel shopping experience, and was hosted by
IBM’s Ken Duffy, Marketing Manager. The panel in-
cluded Gene Cornell, President, Cornell-Mayo Associ-
ates, Marty Dempsey, VP of IT, J. Crew, Kelly Hewitt,
VP Store & Corporate Systems, Stage Stores, Inc. and
Eileen Mahoney, Group VP Retail Technology, PVH
Group. Mark Your Calendar
3. The Mobile Customer and Connectivity Is
Reshaping the Retail Industry and how Retailers 36th Annual Conference
This Super Session, was hosted by Frank Riso, Sr.
April 21 - 24, 2013
Director, Global Lead Retail Industry at Motorola. This Anaheim, CA
inter-active panel of industry experts included Dennis E.
Blankenship, Managing Principal, Retail, Verizon Enter-
prise Solutions, Richard E. Mader, Executive Director, at the Anaheim Marriott
ARTS, Andrew B. Morris, Director, Market Platform
Dynamics, Don Kingsborough, Vice President of Retail for more information visit us at
Services, PayPal and Will Roche, Senior Vice President, www.IBMretailug.org
IRUG’s EMV Fall Focus Group Meeting
October 11 – 12, 2012 in Raleigh, NC.
Hello Fellow IRUG Members! So please take a moment and register to join us in
October and find out what you need to know in order to
You know, if there’s anything that remains constant, it’s plan and implement EMV payment technology in your
CHANGE! And speaking of change, the migration to company. I look forward to seeing you there! http://
EMV payment technology poses significant changes www.ibmretailug.org/
and challenges to US Retailers.
But take heart! With the proper planning and early EMV Focus Group Chairman
preparation, Retailers can develop and implement the
required EMV changes successfully. However, Retail-
ers need to act now!
To help Retailers meet these challenges, the IRUG EMV
committee members (retail members from Scheele Inc.,
Wakefern, PVH Corp, GFS, Stage Stores Inc., Walgreens,
and Giant Eagle) have been working to provide a second
IRUG-EMV Retailer focus group meeting and workshop
October, 11 – 12, 2012 in Raleigh, NC at the North
Successful migration to EMV payment technology will
require close partnerships between the Retailer, Acquirer,
PIN pad provider and Software provider. Retailers will
need to identify and establish a clear understanding of
the changes related to each area of their payment
system. In some cases, new hardware equipment, such
as PIN pads, may be required in addition to software
changes. Careful planning now will help Retailers de-
velop a work plan and timeline accordingly. The IRUG
EMV Focus Group is working to help Retailers with this
Become a Member
Topics to be covered at the October meeting will include
a deep-dive session on the EMV Roadmap, panel Retail Membership
Annual Dues: $195
discussions with PIN pad vendors, Acquirers and Brands,
a Lessons Learned discussion, Q & A with the Stake- Associate Membership
holders and an introduction to mobile payments with IBM Business Partners
EMV. Additionally, there will be exhibits by Stakeholders Annual Dues: $395
at the reception for individual discussions.
• Access to member directory
We’re very excited about the October EMV meeting and • Ability to pay dues online
look forward to the information sharing and networking • Acess to forum
that IRUG is known for. Think of the networking potential • Ability to register for conference online
- where else can you find other Retailers, acquirers, PIN
pad providers, Brands, Software providers in the same Apply online at
The Partner Pavilion
IBM and Toshiba TEC create Toshiba Global Commerce Solutions —
the world’s leading integrated in-store solutions company
By Akadius Berry, Toshiba Global Commerce Solutions
On April 17, 2012 IBM announced that Toshiba TEC, a prise and the store. Specifically, Toshiba Global Com-
subsidiary of the Toshiba Group, would acquire IBM merce Solutions will deliver innovative and valued solu-
Retail Store Solutions (RSS). The acquisition of opera- tions to meet the needs of tomorrow’s consumers, such
tions in the United States, Canada, Mexico and Australia as:
is now complete with “Toshiba Global Commerce Solu- 1 Seamless point of sale and store solutions that
tions” as the new company name, and Steve Ladwig as power clients to delight the smarter consumer.
President and Chief Executive Officer. A second “wave” 2 Store-to- store and cross-channel solutions that
of closings will cover the remaining countries where the enabling consumers to perform in stores a full
company conducts business and is expected to be range of transactions and interactions.
completed in the fourth quarter. 3 Flexible, optimized solutions for individual stores,
based on the retailer’s requirements and needs
With the final closings, Toshiba Global Commerce Solu- for personalized customer service, that enhance
tions becomes the world’s leading integrated in-store the evolving retail store environment.
solutions company, uniquely positioned to deliver on a 4 Store solutions built on a store infrastructure with
single promise — to give clients the power to delight their sustainable IT costs and reduced complexity via
customers in every retailing interaction. shared data and common services that also
eases pressure on IT staff across channels and
Toshiba Global Commerce Solutions is currently fo- allows retailers to focus on other high-value
cused on providing a smooth transition and business priorities.
continuity with clients, business partners and other
stakeholders, while also eagerly embracing opportuni- “We are especially pleased that the IRUG community is
ties that leverage the joint 80 years of RSS and Toshiba embracing Toshiba Global Commerce Solutions,” states
TEC retail industry expertise. The combined strength of John Gaydac, Executive VP, Global Sales and Profes-
the two companies includes proven technology installed sional Services.” Our membership in IRUG helps sharpen
in the top global retail establishments, industry recogni- our view of the retail landscape and enables us to hear
tion for innovation and development leadership, as well and learn from some of the top minds in the business.”
as world-class hardware, software, services, application
solutions, and experienced people. Together with an extensive Business Partner commu-
nity, Toshiba Global Commerce Solutions is looking
Many synergies are derived from the transaction, such forward to making retail history. The National Retail
as accelerating the development of new products and Federation (“NRF”) Big Show in January 2013 will be the
sets of solutions which meet each region of the world’s “coming out party” with our new branding featured through-
specific requirements. This includes expanding the go to out our main floor booth, meeting rooms, and a presence
market capability and focus on segments such as spe- in the IBM and business partner booths.
cialty and hospitality. Implementing Toshiba TEC’s proven
“One Stop Solution” will help customers as they expand
new store developments worldwide. It provides a sup-
porting framework of services that range from planning to
maintenance. Utilizing Toshiba TEC’s deep knowledge
and expertise in the document solution business will help
expand the printing solution business. I would suggest
using the 1st 4 synergies in the FAQ # 54…and ordering
the 2nd about partnering with IBM leads to this next
As an IBM Premier Business Partner for Smarter Com- “I believe our move to Toshiba TEC,” says Steve Ladwig,
merce, the Smarter Commerce agenda is the very “will unlock amazing new possibilities for our clients –
essence of Toshiba’s new thinking —in both the enter- and for shoppers everywhere.”
Social Media as a Retail Trend
By Dan Hopping, Next Retail Group
I believe that the primary trend in retail today is complexity. late is a losing proposition. My definition of social media
Of course, in each of the last 40 years we complained in this case includes social networks, apps like ups(?)
about how complex retail had become. The first electronic code lookup and mobile payments.
POS systems in 1973 seemed unbelievably complex
with telecommunications, scanning, price lookup, delayed Everyone seems to be trying to make money off social
data maintenance, and such. Everything is relative. media and over two dozen companies are trying to get
Each year brings new and more complexity than the rich by inserting themselves between the consumer and
previous year and we seem to have fewer resources each the retailer on each sale. Since the consumer doesn’t
year to deal with it. This year’s biggest complexity want to pay more to use the new technologies, that
seems to revolve around the wired consumer. Pervasive means that these companies think the retailer should pay
broadband, even to the phone, has caused a significant the fees. I’m not aware of any retailer who sees the
modification in the consumer’s buying habits. Our humor in this.
society is fast becoming centered on our mobile devices.
Social networks like Facebook have evolved signifi-
Many consumers use brick and mortar retailers such as cantly in a very short period. To take Facebook as an
Best Buy as immersive catalogs, grilling the employees example – it took advantage of the recent advances in
for information, handling the products and then buying consumer technology to build its user base to over 900
on-line to save the sales tax. They have much more million people. (There are only 300 million people in the
information on products than the store employees and for US and that counts young children and the elderly.) Over
many products, the store is not so important. I don’t think 425 million of these people are mobile users and new
the store will ever be dead, but for some categories, it phones with cameras are helping to provide over 250
might be wounded. Amazon has an interesting business million photos to be uploaded to Facebook each day.
model with Amazon Prime. For an annual fee, a person Think about that a minute - 250,000,000+ per day. I think
can have ‘free’ second day delivery all year. Never mind Facebook’s problems started when they changed their
that the fee eats up the savings for most people – the format, added too many ads and tried to make a lot of
consumer has mentally unbundled the fee and thinks just money from their members. The games got old and the
about the ‘free’ second day delivery. Emotion is still a novelty wore off. As I reported in May, I think Facebook
major factor in the consumer’s mind and delivery to the will be displaced by the next big thing within two to three
door in two days now beats going out to buy and dealing years.
with traffic, gas prices and parking.
Twitter has grown to over 500 million accounts and is
And speaking of the consumer mind and emotion, I want adding about a million accounts each day. However the
to talk about the rise of electronic social media commu- most popular tweets last spring were Lady Gaga and
nities and how they have drastically increased retail Justin Bieber with a Japanese anime cartoon film getting
complexity. Social communities seem to be in our DNA more tweets than the Superbowl. This kind of defines the
and have been around since before we were living in audience. Even with that, Twitter is the most analyzed
caves, but only in the last few years have our personal of the social media venues. Twitter is now letting
communities and near infinite knowledge been con- marketers target ads to tweeters based on the interests
stantly at our fingertips. We need approval and validation that are revealed in their tweets. I think this will hurt
in real time and are getting this with mobile broadband Twitter in the long run the same way it hurt Facebook.
and social media. Several studies have shown that this
is not just a phenomenon of the well-to-do but of most LinkedIn has a following of only about 170 million (‘only’,
consumers. Spending on social media has now passed he says) but is also going to more and more ads and you
$10 billion. Studies show that people will give up movies, now must upgrade to Premium to get the most value.
eating out, vacations and new personal items, but they This is an expense of $20 to $100 per month.
will not give up their mobile devices and services.
Consolidation of social media networks will continue as
I’m calling this a trend that significantly increases com-
plexity for the retailer just as the 1973 POS systems and
scanning did because you have to deal with it and being (Continued on page 7)
Social Media as a Retail Trend
(continued from page 6)
companies buy each other up. The big boys seem to be • There will be exotic new software techniques
competing by buying up companies that manage on-line available to make sense of this stuff.
photos. With all this consolidation, who owns the • Payments will change dramatically and not the
content? Some consumers mistakenly think they own way it looks right now. There will be much fallout
the life that they have put on the Web for everyone to and most payments will happen on the mobile
examine. But it is not clear which company owns the device.
consolidated content. Who owns the Lightbox content • Retailers will need new metrics.
and the Kodak Gallery content now that they have been • With everything cross referenced, privacy will be a
purchased? By the way, who owns, or has access to, huge concern. What will who do with whose data?
your data when your cloud vendor is sold or goes under? (Insurance companies, government agencies,
political parties, employers, hackers, search
All of this means that exabytes of data (that is a whole engines, retailers, marketers, manufacturers, etc.)
bunch) are floating around to be analyzed and focused You no longer will own your life.
advertisements will become much more pervasive on • At some point, surely there will be some push
every mobile device. Billions of dollars will be spent on back from the consumer.
analyzing this data and even more billions will be spent
on delivering customized messages to the consumer. What can you do about this new world coming? All you
This also means that retailers will need departments just have to do is do all the right things and do them right.
to manage this focused messaging.
You can stay involved with the International Retail User
I would like to make a few predictions on factors that will Group to keep ahead of the pack. IRUG has been the
affect retailers over the next five to ten years: advance warning system about most of the changes that
• Photos being uploaded will change to videos being have led and plagued retail for 36 years. IRUG has
uploaded. This means significantly more data provided the perspective and detailed road maps to keep
storage will be required and new software needed you on track with fewer project cost overruns as new
to analyze the videos. technologies and techniques have arrived. EMV and
• ‘The internet of things’ means that more and more mobile wallet are the current retail pain points and IRUG
devices will be brought on line and connected to is on top of them with the EMV Focus Group. Get
the internet. Devices will be smaller, cheaper, involved and stay involved to be forearmed and minimize
and faster. the pain.
• The Internet will get an order of magnitude faster.
• Devices are starting to have more ‘personality’.
As the devices start to ‘understand’ the owner, the
possibilities for one to one marketing become
endless. Dr. Martha Rodgers and Don Peppers
were just ahead of their times.
• Apps will be interactive and able to negotiate for
• On-line devices are becoming context and location
aware. Augmented reality for location, voice and
text with face and voice recognition is now Connect with us on
available and becoming less expensive every
month. These will allow much more efficient
• Predictive analytics will become the standard of
business intelligence. Big Data of hundreds of
petabytes will be the norm. It’s not just about
what the consumer has been doing but what will
the consumer do today and what will she do
2012 Exhibitors Thank You Sponsors
4690World, LLC The Officers and Board of Directors of the IBM Retail
ACI Worldwide User Group wish to express its sincere appreciation to
Agilysys, Inc. the following companies for their sponsorship of activi-
Applied Data Corporation (ADC) ties at the 2012 Annual Conference.
Balance Innovations, LLC
Bizerba North America
Connie Driscoll Associates
Cornell-Mayo Associates Balance Innovations
Datalogic ADC Bank of America Merchant Services, LLC
DataMax Systems Solutions Bizerba
Direct Source, Inc. Clarity Commerce
DLI Cornell-Mayo Associates
EDJ Enterprises, Inc. DataMax System Solutions
EMV Group Direct Source, Inc.
ACT Canada Equinox Payments, LLC
Bank of America Merchant Services, LLC IBM Corporation
MasterCard MasterCard Worldwide
STJ Retail MEI
Vantiv Mikropis Holding
VISA Inc. Motorola Solutions, Inc.
ENS-Engineered Network Systems Inc. QVS Software, Inc.
Epson America, Inc. Radius-Solutions
Equinox Payments Retail Tech Inc.
EXTOL International SAM Group
Fujitsu America Inc. Seamark International, LLC
Google Source Communications, LLP
Granite Telecommunications Spencer Technologies
Honeywell Synthesis Retail Solutions
IBM Corporation STJ Retail
Ingenico TDX Tech
Intelligent Clearing Network (ICN) Vantiv
MEI Visa Inc.
Mikropis Holding Zebra Technologies
Motorola Solutions, Inc.
PAX Technology, Inc.
QVS Software, Inc.
Retail Tech Inc.
Retail Technologies, Inc.
SAM Group, Inc.
Seamark International, LLC
Source Communications, LLP
Trevarian Portal LLC
BI-LO, LLC, and Balance Innovations
Awarded the 2012 IBM Retail User Group
Retail Innovation Award
The IBM Retail User Group announced BI-LO, LLC as and Tennessee, employing approximately 16,995 people.
the winner of the 2012 Retail Innovation Award. This Founded in 1961, the company provides shoppers
prestigious award was presented at the User Group’s substantial savings without sacrificing quality or
35th annual conference in Las Vegas, NV - May 20 -23, freshness through its BI-LO BONUSCARD® and other
2012. The Innovation Award carries special meaning exclusive programs. A committed corporate citizen, BI-
because the winner is chosen by the winner’s peer group LO has donated more than $58 million through its BI-LO
– the membership of the IRUG organization. The inno- Charities efforts to organizations across the company’s
vative solution provider, Balance Innovations, was also footprint since 1983. For more information, visit www.bi-
honored with the 2012 Retail Solution Innovation Award. lo.com.
The Project enabled BI-LO to implement back office
check conversion, vbEPIX in its 206 store locations.
The goals were to reduce bank and check processing
fees at the store and corporate, streamline processes,
reduce cash office hours and reallocate labor to improve
service at the front end.
The award recognizes a retail member and their solution
provider with an innovative solution that demonstrates
a sustainable competitive advantage through the appli-
cation of a unique, not easily copied process, business
model or software. The solution provider for the winning
retailer is also honored with a Retail Innovation Award.
Innovation has been driving competitive advantage in
retail; however, in these times of rapid change it has
never been more important.
About Balance Innovations
Judging criteria is based on creativity and uniqueness Balance Innovations is the leading provider of reconcili-
with the ability to enhance retail: consumer experience, ation and cash office management solutions for the
reducing the cost of doing business, speed up the retail industry. Our leading-edge, customizable solu-
processes and achieving a competitive advantage. “We tions integrate seamlessly with existing POS technolo-
are honored to have our project chosen as the innovation gies to simplify and improve retailers’ cash office
of the year,” said Gail Moore, senior manager for management operations. Balance Innovations’ premier
customer service and store support with BI-LO. “BI-LO product, VeriBalance, is a software solution that is
is seeing the benefits of vbEPIX and it is great to see the helping retailers across the United States and Canada
project recognized by the IBM Retail User Group.” increase profitability and improve operations by reduc-
ing labor, bank fees and shrink while standardizing and
The IBM Retail User Group Board of Directors also enforcing best practices and corporate policies. Other
congratulates hmv Canada Ltd. and its solution provider products include: vbEPIXTM, an electronic check pro-
STJ Retail - Verizon Wireless - and Ahold USA, Inc cessing solution; vbForecastTM, a cash forecasting
along with its solution provider Vertex, Inc. for being product; and vbScoutTM, a self-checkout management
selected finalists’ for the 2012 “Retail Innovation Award”. tool. Customers range from independent grocers to
Fortune 50 retailers. www.balanceinnovations.com
About BI-LO, LLC
Headquartered in Mauldin, S.C., BI-LO operates 206
supermarkets in North Carolina, South Carolina, Georgia
2012 Conference Attendees
4690World, LLC Godiva Chocolatier, Inc. Ping Mobile
AccessVia Google Inc. PVH Corp.
ACI Worldwide Granite Telecommunications QVS Software, Inc.
ACT Canada & IS CAN Grocery Outlet Inc. Radius-Solutions
Agilysys, Inc. GS1 US Raymark
AHOLD USA HAC, Inc. Retail Tech Inc.
AKTIO S.A. Harmons Grocery Retail Technologies, Inc.
Alex Lee, Inc. Harris Teeter, Inc. Retail TouchPoints
Almacenes Exito HMV Canada Inc. Retalix USA
Applied Data Corporation (ADC) Honeywell Rice Food Markets
Arrow ECS Hy-Vee, Inc. RxCare Plus Pharmacies
Balance Innovations, LLC IBM Brazil Safeway, Inc.
Bank of America Merchant IBM Chile SA SAM Group, Inc.
Services, LLC IBM Colombia ScanSource
Bed Bath & Beyond IBM Corporation Scheels, Inc.
Bizerba IBM Switzerland SCOPIX
BJ’s Wholesale Club, Inc. IKEA Seamark International, LLC
Boston Retail Partners Illinois Wholesale Source Communications, LLP
Canadian Tire Corporation Ingenico Spartan Stores, Inc.
Limited Inmar Spencer Technologies
Cash Register Services, Inc. inStream Media Stage Stores, Inc.
Catalina Marketing Intelligent Clearing Network Starbucks Coffee Corporation
Certified Retail Solutions (ICN) Starmount
CGI J Crew STCR Business Systems, Inc.
Clarity Commerce Kinney Drugs, Inc. STJ Retail
Colsibsidio Kohl’s Department Stores Store Systems Technology, Inc.
Connie Driscoll Associates LineaDatascan Synthesis Retail Solutions
Conn’s Lodestar Solutions TDX Tech
Cornell-Mayo Associates Ludwig Goertz GmbH Tech Global Partners
Cost Plus World Market Market Platform Dynamics tekservePOS
Costco Wholesale MasterCard Worldwide The Fresh Market
Coupons.com MEI The Kroger Co.
Cunningham Electronics Mikropis Holding The Markets, LLC
Corporation Mills Fleet Farm Torex
CVS Caremark Motorola Solutions, Inc. Trevarian Portal LLC
Datalogic ADC Next Retail Group Tyco Electronics
DataMax System Solutions North Country Business United Cash Register
Datatrend Technologies, Inc. Products USDA Food and Nutrition Ser-
DeCA North State Grocery vice
Direct Source, Inc. PAX Technology, Inc. Vantiv
DLI PayPal VeriFone, Inc.
EDJ Enterprises, Inc. PCMS Verizon
ENS-Engineered Network Pier 1 Imports Vertex, Inc.
Systems, Inc. Piggly Wiggly Carolina Co. Visa Inc.
Epson America, Inc. Von Maur
Equinox Payments, LLC Wakefern Food Corporation
Fiesta Mart Inc. Walgreen Co.
Foodland Super Market, Ltd. Wal-Mart Stores, Inc.
Fred’s Inc. Wegmans Food Markets, Inc.
Fujitsu America Inc. WIC Direct System
GFS Marketplace Woodman’s Food Market
Giant Eagle, Inc. Y Yamada SA
GK Software AG Zebra Technologies
Thank You Speakers
The Officers and Board of Directors of the IBM Retail User Group wish to express its sincere appreciation to the following
individuals for volunteering to be a presenter at the 2012 Annual Conference.
Casey Adams, SCOPIX Sue Knotts, Wakefern Food Corporation
Tudor Andronic, Bizerba Steve Ladwig, IBM Corporation
Raymond Auger, CVS Caremark Cathy Lasser, IBM Corporation
Mary Grace Bateman, IBM Corporation Eileen Mahoney, PVH Group
Dennis E. Blankenship, Verizon Oliver Manahan, MasterCard Worldwide
Jeff Boyle, 4690World, LLC Scott McArthur, Walgreens
Stephen Braceland, STJ Retail Erin McBride, USDA Food and Nutrition Service
Lori Bratcher, IBM Corporation Andrew B. Morris, Market Platform Dynamics
Gregory Burch, Ingenico Ken Morris, Boston Retail Partners
Derrick Carpenter, Bank of America Derek Osterhoudt, IBM Corporation
Lloyd Cato, VISA, Inc. Shannon Pardue, Harris Teeter, Inc.
Michael Chall, VISA, Inc. Hollis Posey, Next Retail Group, LLC
Jerry Rightmer, Starmount
Frank Riso, Motorola Solutions, Inc.
Will Roche, Raymark
John Rohland, BJ’s Wholesale Club, Inc
Pamela Samaniego, Catalina Marketing
Ross Snailer, VISA, Inc.
John Staul, Solutions Engineer, Ahold USA
Russell Strickland, MEI
Brian Taylor, IBM Corporation
Richard E. Thibedeau, Intelligent Clearing Network
Jim Clendenen, Harris Teeter, Inc . Mike Timmers, PCMS
Eugene Cornell, Cornell-Mayo Associates Erik Vlugt, VeriFone Systems, Inc.
PK Do, IBM Corporation Patty Walters, Vantiv LLC
Erin Dorshorst, IBM Corporation Peggy Weavil, IBM Corporation
Scott Duby, IBM Global Retail Industry Solutions Rob Weisz, Bizerba North America
Ken Duffy, IBM Corporation Mary Wilson, GS1 US
Cory Evans, Vertex, Inc. Tadd Wilson, IBM Corporation
Martine Frobisher, HMV Canada
John Gaydac, IBM Corporation
Kirk Goldman, IBM Corporation
Peter Harris, IBM Corporation
Peter Hazlehurst, Google
Michael Hess, Tech Global Partners
Kelly Hewitt, Stage Stores, Inc.
Bob Hoblit, WIC Direct System
2013 Exhibit Registration
Dan Hopping, Next Retail Group
William “Jamie” Jamieson, Spencer Technologies The 2013 Exhibitor Information, Floor Plan, and Registra-
Joe Janick, MEI tion Forms are now available on the web site at
www.ibmretailug.org. Register early, download the form
Catherine Johnston, ACT Canada
and reserve your space for the 36th Annual Conference
Brian Kilcourse, RSR Research
in Anaheim, CA.
Don Kingsborough, PayPal
Board of Directors
Ron Ferri: President Scott Krienbring: Director Frank Riso: Associate Liaison
Giant Eagle, Inc. Kohl's Department Stores Motorola Solution, Inc.
(412) 967-4643 (262) 703-1334 (631) 738-4004
firstname.lastname@example.org scott.krienbring@Kohls.com Frank.Riso@motorolasolutions.com
Steve Biccum: Secretary/Treasurer John Rohland: Director John Gaydac: Toshiba Liaison
Retail Tech Inc. BJ’s Wholesale Club, Inc. Toshiba Global Commerce Solutions
(877) 202-0759 (774) 512-6598 (919) 486-3622
email@example.com firstname.lastname@example.org email@example.com
Deb Jones: VP Administration Joseph Sheldon: Director Akadius Berry: Toshiba Liaison
IRUG AHOLD USA Toshiba Global Commerce Solutions
(440) 238-5880 (717) 240-5553 (214) 281-8525
firstname.lastname@example.org email@example.com firstname.lastname@example.org
Myron Castleberry: Director Jeff Boyle: Associate Liaison Bill Watson: Toshiba Liaison
HAC, Inc. 4690 World Toshiba Global Commerce Solutions
(405) 290-3451 (248) 651-6200 x300 (919) 486-3170
email@example.com firstname.lastname@example.org email@example.com
Kathy Forringer: Director Steve Braceland: Associate Liaison Erv Jones: Director of Logistics
Godiva Chocolatier, Inc . STJ Retail IRUG
(610) 988-6188 (905) 851-6600 (330) 310-2866
Kathy_Forringer@godivachoc.com firstname.lastname@example.org email@example.com
Bryan Hull: Director Dan Hopping: Professional Liaison
Spartan Stores, Inc. Next Retail Group
(616) 878-8641 (919) 848-1441
Call for Board of
Do you have a desire to serve as a director for the IRUG? The Nominating Committee will be selecting a slate of individuals
to run for the Board of Directors at the 2013 Conference.
Although many directors come from our volunteer ranks, the main requirement to be a director is good business sense and
relevant experience with the User Group or similar businesses or organizations. A director is responsible for strategic
planning in the areas of policy and administration where it relates to IBM Retail User Group activities and organization.
If you are interested in running, or know someone who you think would be a good candidate, please contact Deb Jones at