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BPO - CALL CENTER RESUME 1

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BPO - CALL CENTER RESUME 1 Powered By Docstoc
					CURRICULUM VITAE

NAME

E-Mail:

Objective

Aspiration to work in a reputed concern. Contribute profitably to the company. Learn to enhance my expertise.

Education

BSc Computer Science and Technology at [INSTITUTE NAME & PLACE] Completed Higher Secondary at [INSTITUTE NAME & PLACE] Completed Secondary: [INSTITUTE NAME & PLACE]

Skill Set

Programming Languages : C, C++,Java,VB Operating System Web Language Animation RDBMS : Windows 9x,Linux,MS-DOS. : HTML. : Marcomedia,PhotoShop,3D max. : MS-Access, Oracle.

Work Experience

[COMPANY NAME]

Jan’07 – Jul’07

Customer Support Executive.    Attaining daily, weekly and monthly targets specified by the process. Adhering to the schedule as prescribed by the TL. Conveying the client requirements to the team with regards to the process.

[COMPANY NAME]

Aug’07 – Aug’08

Senior Executive - Customer Support.        To lead a team of 10 members Attending escalation calls apart from taking normal calls Attaining daily, weekly and monthly targets specified by the process Adhering to the schedule as prescribed by the TL. Conveying the client requirements to the team with regards to the process Conducting team briefings Providing the feedback to the process officers at the end of the day

[COMPANY NAME] Customer Support Executive – Inbound Call Center    Attending Customers C-Sat Attending Escalation Calls Resolving Customers Query

Sep’08 – Jan’09

[COMPANY NAME]

Jan’09 – Till Date

Customer Support Executive.    Attaining daily, weekly and monthly targets specified by the process. Adhering to the schedule as prescribed by the TL. Conveying the client requirements to the team with regards to the process.

Strengths

Communication Skill, Soft spoken, willing to opt for new opportunities and prefer to have cordial relationship without hurting ones feeling.

Personal Details

Date of Birth Gender Marital Status Religion Nationality Address

: : : : : :

Ph: Hobbies : Achieved first, second and third price in throw-ball, volley-ball, shuttle, Athletics Area of interest Languages Known Assets : Leading a Team : : Enthusiasm and Commitment towards Tasks Entrusted. A Zeal to grow towards a better personality

Declaration

I hereby declare that all the above information’s given by me are true to the best of my knowledge.

In case if I am selected I will assure you that I will fulfil the expectation of your Institution.

Place:

(NAME)