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E-Mail: Mobile: OBJECTIVE    To achieve Mission, vision and values of the Organization. To ensure Customer Satisfaction. To Process all telephone application and pass details to the relevant team

BUSINESS ESSENTIALS:              Strong Expertise in using MS-Office package (MS Office, Excel, Word & Power Point). Will ensure effective, efficient call handling with SLA's and as per bench marks. Have ability to face irate customers. Coordination with engineers and domain specialist. Timely escalations. Will intimate shift in charge for critical issues logged at helpdesk. Will interact with client helpdesk agents at on site locations. Will be proficient in Incident Management, Problem Management& Change Management. Ensure correct case resolution details are extracted from engineers. Excellent Communication skills (Both oral and written). Able to converse in the US Accent. Good computer skills and Data entry skills. Good Interpersonal skills EDUCATION & PROFESSIONAL DEVELOPMENT [Bachelor of Engineering – Mechanical] [INSTITUTE NAME , PLACE, YEAR OF COMPLETION & PERCENTAGE OBTAINED ]

[Diploma in Mechanical Engineering] [INSTITUTE NAME , PLACE, YEAR OF COMPLETION & PERCENTAGE OBTAINED ] SOFT SKILLS:   Operating System Database : Windows XP, Windows 2000 : MS-Access

EXPERIENCE SUMMARY Company Designation Duration : : Senior Customer Service Representative :

Job Profile:  Facilitate & Manage On Job training for new agents who hit the Floor.  Conducting Briefing session on daily basis.  Handling inbound Calls, Escalation Calls& Broad Band Calls.  Providing Floor Support, Marking attendance for the entire team.  Reviewing the daily performance of the Team in the absence of Team Leader.  Generating the periodical reports.  Giving explanation on product and service offered.  Giving first time resolution.  Troubleshooting customer problem. Company Designation Duration : : ACCOUNT RECEIVABLE ANALYST : 3 Months.

Job Profile:  Worked on behalf of US Doctors in Medical Billing department.  Handling outbound calls to US Insurances for claims processing.  Conducting Briefing session on daily basis regarding target. PERSONAL DETAILS       Date of Birth: Father’s Name: Nationality: Gender: Language Known: Marital Status:

Commitment Statement:  To be an active team player in supporting day to day activities following quality processes.


To actively participate in self-review / peer review of the work done to ensure customer satisfaction.

Declaration: I hereby declare that all the information mentioned above is true to the best of my knowledge and belief. Place: Yours Truly,

{ NAME }

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