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ATANU MUKHERJEE - QatarSearching

VIEWS: 4 PAGES: 2

									                                                    N G SRIJITH
                                             P.O Box 15317, Doha, Qatar
                                 Mobile: 00974 77038268; Email: srijithind@yahoo.com
                    Passport no:J0904420: Date of Issue: 22:11:2010: Place of Issue:Cochin, Kerala,India



       ACCOUNT RECEIVABLES/PAYABLES & CUSTOMER SERVICE
    Career Objective: Offering 8 years of experience in Account Receivables,payables and Customer service & seeking a
                               suitable role in Telecom/ Banking or any MNC Industry


PROFILE
    Dynamic, High Energy result oriented Account Receivable, Payable & Customer Service Management
     Professional and processes expert with rich experience of 8 years.
    Ability to deliver high productivity with quality adherence and least time involved.
    Expertise in managing Billing & collection operations across large customer bases along with demonstrated team
     leadership and management skills, operational innovation capabilities, and domain knowledge in credit policy
     formulation.
    Expertise in Design and Implementation of MIS with respect to requirement of the Portfolio being Handled
    A consummate professional with planning, execution, monitoring and resource-balancing skills, as well as the ability to
     handle multiple tasks in high pressure environments and under tight deadlines.
    Excellent communicator with exceptional analytical, people management, relationship management and co-ordination
     skills.
    Appreciated with several awards and recognitions for outstanding performances in diverse job assignments from
     time to time.

Core Competencies
Account receivables, payables and Credits        MIS Design and Implementation  Accounts Reconciliation 
Personnel/Team/ Relationship Management  Training & Development  Strategic Planning  Customer/Client
Relationship Management  Strong Interpersonal Skills  Cross-functional Coordination  Quality Management  TAT &
SLA Management  Cash Management  Receipt Book Management  Executive Appointment Training and Retention
Management

Career Highlights
  Achieved Billing versus Collection and Overdue Collection Targets being the Top in the Hub ( Two States in India)
  Successfully Implemented Three account receivable models from Scratch in a Short span of time to get the best
   model Implemented in Terms of performance and cost
  Designed MIS which gave clear Indication of Health of portfolio and this resulted in Exceptional performance in
   Reducing Bucket flows, Involuntary Churn and Bad debts by a reasonable percentage and increased revenues for
   the cluster with respect to the Telecom Company
    Exceptionally reduced flow into buckets by over 100% within a period of Six months.
    Adroitly maintained Delinquency at the lowest level Pan India with respect to the personal loan portfolio and
     achieved the same consistently.
    Decreased NPA by 20% with the help of pacification, legal follow up, appointment and driving of new recovery
     agency.
    Adeptly reduced the cost with respect to agency payouts.
    Maintained a clear Process involved with Account receivables with zero Delay in Deposit of Cash Collected and
     reconciliation of Pay in slip, Entries in Software and Banked amount on a daily basis.
    Received “Star Award” and other Performance awards for stupendous and Turn around performance in Account
     Receivables portfolio in all the Companies (Telecom and Banking) associated to date.
    Process and delivery of Payables with respect to Franchisee and Vendors as per Company Guidelines.
                             PROFESSIONAL EXPERIENCE & DEVELOPMENT

RELIANCE COMMUNICATIONS LTD., Kerala, India.                                                  From     Dec’2008
Designation: Cluster Billing & Receivables Lead

HDFC BANK LTD., Kerala, India                                                                 Aug 2006 till Dec’2008
Designation: Receivables Manager (Personal Loans)

BHARTI AIRTEL LTD., Kerala, India                                                             Jun’2005 till Aug’2006
Designation: Customer Relations Manager (Corporates)

RELIANCE INFOCOMM LTD., Kerala, India                                                         Jan’2003 till May’2005
Designation: Zonal Commercial Executive

Key Accountabilities
  Responsible for Targets with respect to Account Receivables: Billing Versus Collection, Overdue Collection, Bad debts,
   Involuntary Churn and Time based Dunning for the cluster
  Design and Implementation of MIS indicating performance of Receivables portfolio.
  Ensure that the Payables to Franchisee and Agencies are accurately calculated are Delivered in time.
  Responsible for maintaining delinquency levels to the minimum to preserve the health of the portfolio.
  Accountable for managing all the activities dealt with appointment and management of collection agencies.
  Act as an in charge for achieving flow and recovery targets to reduce NPA with respect to personal loan portfolio.
  Monitor all the responsibilities dealt with maintaining of audit-correlated activities, writing receipt books, agency
   agreements, and agency newsletters.
  Control all the operations associated with sending Dunning and Legal letters to Delinquent Customers.
  Accountable for handling relationship management activities with priority accounts in the corporate segment.
  Instrumental in developing the team with clearly spelt out responsibilities for handling delinquency cases and ensuring
   speedy recovery of overdue payments.
  Lead, motivate and mentor the team to enhance productivity and to realize set collection objectives and launched
   incentive schemes and resolve delinquent accounts.
  Training of Field collection / Telecalling team with respect to company requirements
  Maintaining Cost of Collection within targets
  Implement quality standards and ensured adherence to service quality norms & standards.

Key Accountabilities Executed
   Managed a Team for achieving Targets with Respect to Billing Vs collection( Billing INR 2crore),Overdue collection ,
    Bad debts, Time based dunning and Involuntary Churn with respect to the cluster( Three districts of the State)
   Designed and Implemented MIS that Indicates Health of Portfolio with respect to Both Telecom and Banking Segments.
   Controlled all the functions linked with collection agencies to drive collections from unsettled customers and Maintained
    processes which involved Receipt book Audit, Executive and telecaller Training, Agency performance and renewal
    letters
   Oversaw all the operations allied with churn control, supervision of ultra base and Service parameters with respect to
    Corporate accounts
   Systematized all the activities that included collection camps for spot resolution of Complaints and enhancing
    collections.
   Oversaw all the operations associated with relationship management that involved meeting High ARPU customers for
    rapport building.
   Address / credit confirmation to meet the company needs and SLA through Management of Address verification Agency

                          EDUCATIONAL & PROFESSIONAL QUALIFICATIONS

            MASTER OF BUSINESS ADMINISTRATION (Specialized in Marketing & Finance) - 1998
                                        C M S College Bharthiar University
                        BACHELOR OF SCIENCE (Specialized in Mathematics) - 1996
                                           S B College, M G University
           Computer Skills: FoxPro for Windows, Visual Basic 5.0, Office 2000 (Word, Excel & Power Point)

TRAININGS ATTENDED
 On “Personality Development Trainings”
 On “Communication Skill Trainings”

       Date of Birth: 20th August 1976; Language Proficiency: English, Hindi, Malayalam, Kannada & Tamil
                                        Reference: Available on request

								
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