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2009_0714_User_M tg.ppt - cdems.com

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									CDEMS User Meeting

   Support Transitions
     July 14, 2009
                   Agenda
•   Self-Support Resources
•   Fee-Based Support
•   Troubleshooting tips
•   Challenges & Strategies
        Self-Support Resources
•   User Guides
•   User Forum
•   User Meetings
•   Training
•   Internal Resources
•   Collaboration with other users
           Fee-Based Support
•   Jackie & Dusty
•   www.support.cdems.com
•   $100/hr
•   Need pre-approval/invoice info
•   Cost/Benefit
        Troubleshooting Tips
• Common problems
• Data review ~ intervention lists
• Working with tables
           Minimizing Support
•   Ongoing staff training ~ prevention
•   Cheat Sheets
•   Database maintenance
•   Data cleanup
•   Develop expertise
      Challenges & Strategies
• Policy issues
• Internal challenges/issues
• New support strategies

								
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